SpaceCasino PLAYER REVIEWS(1421)
Benjamin St Louis
17 December 2024
Comment from uk.trustpilot.com
Bet big = space casino will keep those winnings. Refused a £2k deposit of mine a few months back whilst I deposited £1k. Scammed for my £1k, never got it back after the stress of risking my money on game show ‘Crazy Time’ lol. Managed to get to £2k, never received, over it now. Space Casino closed my account due to terms 3.5 meaning if they see deposits of £300+ on your statement, they will close your account only if they see some nice winnings from a withdrawal request for SpaceCasino to keep.Sad this place is still running, just saw another recent review here saying they scammed £3.6k of someone else. So sad to see. Be careful if you bet big here guys, a lose-lose.* Managed to win £3k from PubCasino after verification checks, withdrawal came within a few days no problems, I strongly recommend using an alternative platformTerms 3.5 ~ “Space Casino has the right to terminate your account without reasoning” lol so weird from a betting platform
Julia Underhill
10 December 2024
Comment from uk.trustpilot.com
Really happy with the help given to me by Fritz, no hanging about but checked my account and credited my free spins immediately. Thank you!
rtbfgc
08 December 2024
Comment from uk.trustpilot.com
Immediately got back to me with my query, helpful, friendly and solved it immediately.
Haylz
08 December 2024
Comment from uk.trustpilot.com
Great customer service. Very helpful and you don't have to wait ages to speak with someone. Space casino has lots of great games to play I'm really enjoying this site and would recommend it.
Amy
07 December 2024
Comment from uk.trustpilot.com
Spoke to Andy, very helpful with my queries, thank you Andy, what a perfect customer service team space casino have!
Stacey
07 December 2024
Comment from uk.trustpilot.com
Quick responses and very helpful , polite top customer service
Margaret
06 December 2024
Comment from uk.trustpilot.com
Malcolm helped me with my enquiry very well
Mr Zaid Al-Saadi
04 December 2024
Comment from uk.trustpilot.com
David was helpful with his advice when I had a query around free spins
jungalist94
04 December 2024
Comment from uk.trustpilot.com
andrea was very helpful, responsive and friendly. Made the process all very easy
Samantha Elliot
02 December 2024
Comment from uk.trustpilot.com
Nice greeting, prompt reply and answered my query straight away
Connor Mills
02 December 2024
Comment from uk.trustpilot.com
Good service willing to help and no hassle
Jonathan Lewis
02 December 2024
Comment from uk.trustpilot.com
Helpful Customer Service understood my issue and dealt with it swiftly to provide resolution.
Mohammed
02 December 2024
Comment from uk.trustpilot.com
Best casino ever highly recommended David was really helpful 10 stars from me
Bartlebee
01 December 2024
Comment from uk.trustpilot.com
Kristine was super helpful and polite, and helped me with my query!
P O
30 November 2024
Comment from uk.trustpilot.com
Malcom was great and quick response
LL
30 November 2024
Comment from uk.trustpilot.com
Space casino was a great place to play games. Generous offers and very fast KYC.Daniel from live chat was very helpful with my request.
OSM
29 November 2024
Comment from uk.trustpilot.com
Had a query, where it turns out I had missed something in the details. Andreea was friendly, polite and sorted out the issue with no hassle. Hoping all my customer service interaction is like this from now on!
Diane Tinga
26 November 2024
Comment from uk.trustpilot.com
The support from Kristine the online support agent was very great.. she took the time to explain things I did not understand. I like the games offered, they are plentiful and a good variety. I am enjoying playing at this site so far so good.
Rob
26 November 2024
Comment from uk.trustpilot.com
Quick and helpful, went above and beyond. Thanks!
Tim M.
25 November 2024
Comment from uk.trustpilot.com
No good casino. Stay away. If you are not loosing a lot they will close your account. I played everyday for 2-3 weeks. Even if you go in the red sometimes and manage to recover and are in the black for a short while. As long as you are not loosing a tonne, forget it. No good. And I agree with all the negative reviews. They don't always payout. They will hold onto your cash and not pay out. They make up so ridiculous security reason even after they have verified every single thing including bank details and statements and card. And they also try to manipulate your play by kicking you out of mid plan and showing you pre recorded and non-live bets. STAY AWAY.
Diane Tinga
24 November 2024
Comment from uk.trustpilot.com
the support agent was very helpful. I have yet to explore more of the casino to find out if I like it or not.
Jack Hargrave
24 November 2024
Comment from uk.trustpilot.com
Shoutout to Kristine! Helpful advisors & good website 🙏🏻
Dave Cowell
23 November 2024
Comment from uk.trustpilot.com
I had a problem with free spins.I only had to wait one minute to chat to a person on the help, refreshing to not have to waste time with an AI bot.Problem was solved immediately
Benjamin St Louis
21 November 2024
Comment from uk.trustpilot.com
Extremely sad to see new reviews and people are still falling in to the SpaceCasino scam :/They suspend your account without reason and keep your funds & winnings. It literally says so in their terms. Do your research and look up before using please guys. Be careful
Sharon Wales
19 November 2024
Comment from uk.trustpilot.com
very helpful and quick chat - david
Zhi Li
18 November 2024
Comment from uk.trustpilot.com
This is in line with our terms and conditions stated in section “3.5 Suspension and closure by us”.We regret to inform you that, in accordance with our Terms and Conditions, your account funds have been voided due to a breach of our policies. We understand that this may be disappointing, and we want to emphasize that this action was taken to ensure the integrity of our platform and maintain a fair and secure environment for all users.
Amifish X
18 November 2024
Comment from uk.trustpilot.com
David was quick to respond, timely in his responses and courteous throughout and was able to resolve my issue within an hour.
Andrew Bedworth
16 November 2024
Comment from uk.trustpilot.com
Quick and helpful customer service on the live chat. David fixed the problem for me in a few minutes.
Zhi Li
15 November 2024
Comment from uk.trustpilot.com
Zero star if that is possible to do that. Do not play at here if you ever or always win thousand even thousands like me, they do something call diligence check and hold my withdrawal and asked for my bank statement, which I showed and explained to them. I think they just try to find a reason to seize my money or refuse to pay me. Be careful everyone before you trap your self in this con.
Larry
15 November 2024
Comment from uk.trustpilot.com
Amanda was knowledgeable and friendly and was very fast to reply.
Nathanael
15 November 2024
Comment from uk.trustpilot.com
Amanda was fantastic, really friendly and polite and helpful :) Great casino
Conmen
15 November 2024
Comment from uk.trustpilot.com
yeah another online Casino, that just throws dead spins after dead , take take take. Yet had a licence to be fair ? yeah right , there's a reason millionaires buy casinos.Stupid tax is the truth but they have manipulated most peoples phycology to think other wise . Hope my money contributes to your next yachting adventure.
ST
14 November 2024
Comment from uk.trustpilot.com
Joined this casino because of the reviews and thought I'd leave an honest review. It hasn't been a great experience so far, bonus rounds rarely go past a few pounds and the system clearly doesn't take amount wagered into account. Its a very volatile casino so be prepared to be at a loss.
Amy
13 November 2024
Comment from uk.trustpilot.com
Scott was very quick to answer my question, very friendly and excellent customer service skills! I’m not sure why this casino have some bad reviews, I will not go on any other casinos, appears trustworthy! Thankyou scott for taking the time to help me.
Steve
12 November 2024
Comment from uk.trustpilot.com
The live chat is very good. Immediate connection to a real person! And helpful too. Many thanks. ⭐️⭐️⭐️
JASON LEWIS
12 November 2024
Comment from uk.trustpilot.com
Roberto was very quick to respond and provided all the information I needed.
Owen Gundry
12 November 2024
Comment from uk.trustpilot.com
Andreea assisted me very quickly and was polite and informative. No more needs to be said my query was resolved straight away and I was satisfied. Thanks!
Julia
11 November 2024
Comment from uk.trustpilot.com
Query answered promptly, clear information given. Thanks, Andy!
Milan
11 November 2024
Comment from uk.trustpilot.com
Great service. I never had such a quick response and very friendly live chat. Thanks
Dan
11 November 2024
Comment from uk.trustpilot.com
Andreea was very helpful with my questions and even told me about some other offers that i had that i didnt even know about! Thank you very much for the help with my account i was a little nervous but she put my mind at ease
Euan Cameron
10 November 2024
Comment from uk.trustpilot.com
Sports betting . Quick changes when required . Won 3254 and was paid out that night even with me only submitting documents that evening . Can’t comment on casino but for me quick withdrawals is the key
Benjamin St Louis
09 November 2024
Comment from uk.trustpilot.com
It is known for SpaceCasino to close your account after winnings on top of keeping your deposit. A lose-lose. Do your research, scroll, check the reviews of those who win. Same issue.Don’t let the positive reviews fool you.Remember, unlike any other gambling platform, their unique terms 3.5 state “Space Casino reserves the right to suspend or close your use of our services at any time, and with no obligation to provide reasons for doing so”“We also reserve the right to withhold all of your Space Casino funds” / in such circumstances your account is closed.SpaceCasino abuses this method of account closure to keep your winnings. Scroll, read the reviews. Don’t fall for the trap to sign up & agree to these terms.- This means, deposit your funds & I will gladly steal them without giving you reason because you agreed haha xIf you wish to continue to use SpaceCasino, I only ask you mark this as useful once they have stolen your funds, so others are aware.Be careful, stay safe. The Uk Gambling Commission needs to revaluate their regulated Fair Terms with SpaceCasino as soon as.
Sophie lamb
08 November 2024
Comment from uk.trustpilot.com
Update!! So been told by roberto (he has been lovely) that there just waiting on one last go ahead from the relevant team. So let’s hoping 🤞🏼Been playing on the site for a while now. And nothing has been a problem,depositing or playing it’s been great apart from last night when I had a huge 10k win. Documents had previously been uploaded and verified. So soon as I withdrew last night (bear in mind had to make 2 withdrawals as max was 5k) plus money left in the account. I had my account shut and told to contact customer services which then they asked for bank statements etc. this was all uploaded a done. So now over 12 hours later. Still no update of anything? What is happening with my winnings or my account? The customer service guys are lovely don’t get me wrong but telling me the same thing. I don’t want to be getting told the same thing I want to know what exactly is going on with my money that I fairly won a fairly deposited to win. With no problems at all. Today I should be happily celebrating my winnings but instead worrying if I’m even going to get this? Just hope greatfully that this is just a blur and it gets sorted as I’m hearing so many bad things 😢
Ross
08 November 2024
Comment from uk.trustpilot.com
A very good website with great games and speedy payouts. Support is extremely good and efficient. Would definitely recommend.
Stephen sproull
07 November 2024
Comment from uk.trustpilot.com
I am not sure how many stars I want to leave as I have been happily playing along on space casion since 19th October, and there's never been an issue depositing, however tonight I made a withdrawal for £600 within 10 minutes of making my withdrawal my account was locked and I was asked to contact customer service, which i duly did. I have posted their response below. If my winnings reach my account I will come back here and update this and change my review rating. Fingers crossed guys! "I can see that our player safety team are currently reviewing your account at the moment.I apologise for the inconvenience this may cause, as soon as the review has been completed the player safety team will reply to you via email.The player safety team conducts reviews for several reasons, this could be for responsible gambling reviews to checking documents which have been sent to us.We do not get the particulars of the review I'm afraid.While this does take place though any withdrawals will not be processed, but our specialist team will be handling this for you as priority.As soon as there is an update you will be contacted via email immediately.
Nicola
06 November 2024
Comment from uk.trustpilot.com
Stay away from this site if you a big gambler like me. They will do a due diligence to hold your withdrawal, I will delete my review once I receive my withdrawal
Aaltonen
05 November 2024
Comment from uk.trustpilot.com
Helped me fast! And spoke very professionally with me. Thanks!
chantelle
05 November 2024
Comment from uk.trustpilot.com
What a con , I’ve signed up and followed instructions so that I also got a free bet if I lost. I wasn’t automatically credited this free bet and had to chase it up. I used the free bet and won and since then I’ve been unable to access my account. I haven’t done anything wrong and space casino have took my winnings. And just stated they can do this for no apparent reason. Disgusting
Steve Dowell
04 November 2024
Comment from uk.trustpilot.com
Very friendly and efficient advisor. Highly recommended
Ross Hempstock
17 December 2024
Comment from uk.trustpilot.com
Very easy, David was very helpful.
Very easy, David was very helpful.