SpaceCasino PLAYER REVIEWS(1497)
Ivanna
02 July 2024
Comment from uk.trustpilot.com
Roberto been great and helpful
Roberto been great and helpful
Reply
Jamie Iversen
29 June 2024
Comment from uk.trustpilot.com
Very good customer service
Very good customer service
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Honey
28 June 2024
Comment from uk.trustpilot.com
Great service from Fitz! Really friendly and professional. Great app, easy to use with great games. Highly recommend.
Great service from Fitz! Really friendly and professional. Great app, easy to use with great games. Highly recommend.
Reply
Loren
28 June 2024
Comment from uk.trustpilot.com
Ana was super helpful and friendly, very quick response and resolution, thank you Ana 😊
Ana was super helpful and friendly, very quick response and resolution, thank you Ana 😊
Reply
Lorraine Hall
25 June 2024
Comment from uk.trustpilot.com
very friendly, helpful and cheerful
very friendly, helpful and cheerful
Reply
Steven Carruthers
25 June 2024
Comment from uk.trustpilot.com
Great customer service helped me out with everything I need.
Great customer service helped me out with everything I need.
Reply
Me Jay
24 June 2024
Comment from uk.trustpilot.com
Great casino, it has a huge selection of slots. Has sports which is a bonus maybe could add some more markets but other than that I really enjoy playing here. Super fast withdrawal was in my account in 10 minutes. Can’t fault this site
Great casino, it has a huge selection of slots. Has sports which is a bonus maybe could add some more markets but other than that I really enjoy playing here. Super fast withdrawal was in my account in 10 minutes. Can’t fault this site
Reply
NATHAN SAUNDERS
23 June 2024
Comment from uk.trustpilot.com
Friendly and helpful support team
Friendly and helpful support team
Reply
stephen groom
21 June 2024
Comment from uk.trustpilot.com
The help I received from David on live chat was both efficient and extremely helpful.
The help I received from David on live chat was both efficient and extremely helpful.
Reply
moira cheryl
20 June 2024
Comment from uk.trustpilot.com
Great customer service re welcome offer
Great customer service re welcome offer
Reply
Davy
18 June 2024
Comment from uk.trustpilot.com
I think this platform is unsafe
I think this platform is unsafe
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Joe Campbell
17 June 2024
Comment from uk.trustpilot.com
Solved my query quickly. Good support
Solved my query quickly. Good support
Reply
Brian Humphries
14 June 2024
Comment from uk.trustpilot.com
I contacted them for what I thought was an error/fault at their end, but turned out to be my own incompetence! Despite this, Amanda's help, patience and efficiency was not compromised in any way and I couldn't have asked for any more help or understanding
I contacted them for what I thought was an error/fault at their end, but turned out to be my own incompetence! Despite this, Amanda’s help, patience and efficiency was not compromised in any way and I couldn’t have asked for any more help or understanding
Reply
Nat P
14 June 2024
Comment from uk.trustpilot.com
Customer service always of a high standard, friendly and helpful, and any issues or queries are resolved quickly in my experience. Thanks to Amanda for your help this afternoon, much appreciated.
Customer service always of a high standard, friendly and helpful, and any issues or queries are resolved quickly in my experience. Thanks to Amanda for your help this afternoon, much appreciated.
Reply
Roni
13 June 2024
Comment from uk.trustpilot.com
The selection of games is great, the security factors of the site are in order, and the customer service is unparalleled.
The selection of games is great, the security factors of the site are in order, and the customer service is unparalleled.
Reply
Thomas
08 June 2024
Comment from uk.trustpilot.com
I have played at probably over 100 casinos, I mainly play sports betting and this site has sports betting. But I move around a lot, there’s a few things to be adjusted here, especially if you play on mobile. The withdrawals are quick, and customer service is key. The customer services I have recieved over the years is very hit & miss. Spoke on 24/7 live chat. I cannot praise enough David, who works the night shift for the nocturnals amongst us. Very clear, concise, friendly and supportive. In my opinion wasted in the casino industry.
I have played at probably over 100 casinos, I mainly play sports betting and this site has sports betting. But I move around a lot, there’s a few things to be adjusted here, especially if you play on mobile. The withdrawals are quick, and customer service is key. The customer services I have recieved over the years is very hit & miss. Spoke on 24/7 live chat. I cannot praise enough David, who works the night shift for the nocturnals amongst us. Very clear, concise, friendly and supportive. In my opinion wasted in the casino industry.
Reply
Tom Olive
05 June 2024
Comment from uk.trustpilot.com
Very helpful and quick to respond.
Very helpful and quick to respond.
Reply
Diane french
04 June 2024
Comment from uk.trustpilot.com
Helpful easy to contact friendly talking and quick to answer your questions
Helpful easy to contact friendly talking and quick to answer your questions
Reply
Michael Gimenez
03 June 2024
Comment from uk.trustpilot.com
Very good customer service! Fun slots too :)
Very good customer service! Fun slots too 🙂
Reply
Paul Marchant
30 May 2024
Comment from uk.trustpilot.com
Very helpful and friendly! Thanks Ana
Very helpful and friendly! Thanks Ana
Reply
R. B.
30 May 2024
Comment from uk.trustpilot.com
Never had any issues. Loads of games to choose from, and the support team was very helpful when I needed some assistance. Recommended
Never had any issues. Loads of games to choose from, and the support team was very helpful when I needed some assistance. Recommended
Reply
Kayleigh
29 May 2024
Comment from uk.trustpilot.com
Amazing customer service, quick, friendly and efficient Great promotionsStaff go the extra mileThankyou
Amazing customer service, quick, friendly and efficient Great promotionsStaff go the extra mileThankyou
Reply
Stephen
28 May 2024
Comment from uk.trustpilot.com
Helpful, friendly service
Helpful, friendly service
Reply
Rob Emanuel
28 May 2024
Comment from uk.trustpilot.com
Support (scott) was extremely helpful and quick with responses
Support (scott) was extremely helpful and quick with responses
Reply
Caspianju
28 May 2024
Comment from uk.trustpilot.com
Great company, amazing staff.
Great company, amazing staff.
Reply
Gemma King
25 May 2024
Comment from uk.trustpilot.com
Great welcome offer easy to use site and scott on live chat was very helpful if you need them.
Great welcome offer easy to use site and scott on live chat was very helpful if you need them.
Reply
R Heatley
24 May 2024
Comment from uk.trustpilot.com
Very fast, friendly, helpful customer service from Scott
Very fast, friendly, helpful customer service from Scott
Reply
Wayden De Araujo
20 May 2024
Comment from uk.trustpilot.com
Amazing experience today with David. We had a friendly conversation and
Amazing experience today with David. We had a friendly conversation and
Reply
Tom Dale
20 May 2024
Comment from uk.trustpilot.com
Excellent site and brilliant chat function!!
Excellent site and brilliant chat function!!
Reply
Ben
18 May 2024
Comment from uk.trustpilot.com
I signed up for Space Casino a few months ago, and haven't been hugely active but have the odd punt every now and then. Recently, I had a couple of decent-ish wins. I then tried to log in last night, and received a message telling me to contact support when I did. Support said my account had been closed and couldn't tell me why.Notably, they had not bothered to email me to tell me my account was being closed, and also did not automatically refund my balance when they closed it. If I hadn't messaged live chat and asked for the refund, pretty sure I'd never have seen that money again.Steer well clear, very unethical company.
I signed up for Space Casino a few months ago, and haven’t been hugely active but have the odd punt every now and then. Recently, I had a couple of decent-ish wins. I then tried to log in last night, and received a message telling me to contact support when I did. Support said my account had been closed and couldn’t tell me why.Notably, they had not bothered to email me to tell me my account was being closed, and also did not automatically refund my balance when they closed it. If I hadn’t messaged live chat and asked for the refund, pretty sure I’d never have seen that money again.Steer well clear, very unethical company.
Reply
Nessie Kyle
17 May 2024
Comment from uk.trustpilot.com
Great and efficient help
Great and efficient help
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Rob Handley
17 May 2024
Comment from uk.trustpilot.com
I enjoyed my time at SpaceCasino after I spoke to a technical person. He put on the correct no of free spins and there was no issue after this. Thankyou!
I enjoyed my time at SpaceCasino after I spoke to a technical person. He put on the correct no of free spins and there was no issue after this. Thankyou!
Reply
Karen Fulf
15 May 2024
Comment from uk.trustpilot.com
Having used this site a few times a month for several months and completed verification, I had two largish wins quite close together. Luckily I cashed out, however tried to log in today, log in advised to contact customer service, contact said they can't tell me why but my account has been closed and sent me a link to their possible justifications for closing an account. It's interesting how many people have put after largish wins accounts get closed! Steer clear it seems your custom is only okay if you loose!
Having used this site a few times a month for several months and completed verification, I had two largish wins quite close together. Luckily I cashed out, however tried to log in today, log in advised to contact customer service, contact said they can’t tell me why but my account has been closed and sent me a link to their possible justifications for closing an account. It’s interesting how many people have put after largish wins accounts get closed! Steer clear it seems your custom is only okay if you loose!
Reply
Loz G
15 May 2024
Comment from uk.trustpilot.com
David was very good and remembered my issue from last time and solved it immediately
David was very good and remembered my issue from last time and solved it immediately
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Loz G
14 May 2024
Comment from uk.trustpilot.com
David was very efficient and helpfulhe sorted my issue immediately
David was very efficient and helpfulhe sorted my issue immediately
Reply
Dominic Brookes
12 May 2024
Comment from uk.trustpilot.com
Stay away. I accidentally withdraw to the expired card on my account and they have now closed my account because according to them"we utilize fraud prevention software and undertake Responsible Gambling and Anti-Money Laundering checks and monitoring. In circumstances where you fail these checks or are found to be in breach of any of these terms "Wouldn't trust them if they're willing to close an account for something as innocent as that. Also I was fully verified and had sent photos of my bank account, my old expired card and the new card so there was no reason for this to happen.
Stay away. I accidentally withdraw to the expired card on my account and they have now closed my account because according to them”we utilize fraud prevention software and undertake Responsible Gambling and Anti-Money Laundering checks and monitoring. In circumstances where you fail these checks or are found to be in breach of any of these terms “Wouldn’t trust them if they’re willing to close an account for something as innocent as that. Also I was fully verified and had sent photos of my bank account, my old expired card and the new card so there was no reason for this to happen.
Reply
Alex Cohen
07 May 2024
Comment from uk.trustpilot.com
Excellent customer service! That’s what makes them stand out. Whenever you need something, someone polite is available to help. I only gave 4 stars instead of 5 as sometimes free bets are not automatically credited, which is a shame, but as mentioned above, luckily they have great support who can assist you with this.
Excellent customer service! That’s what makes them stand out. Whenever you need something, someone polite is available to help. I only gave 4 stars instead of 5 as sometimes free bets are not automatically credited, which is a shame, but as mentioned above, luckily they have great support who can assist you with this.
Reply
Mirgian Chasanllari
01 May 2024
Comment from uk.trustpilot.com
Very good site and the costumer service is perfect 🙂
Very good site and the costumer service is perfect 🙂
Reply
Kirsty Young
26 April 2024
Comment from uk.trustpilot.com
David was very good with responding quickly and did provide update and also was a good representation of the integrity of you siteExcellent job thanks 🤩
David was very good with responding quickly and did provide update and also was a good representation of the integrity of you siteExcellent job thanks 🤩
Reply
Bc9987
19 April 2024
Comment from uk.trustpilot.com
Absolutely amazing costumer service. David was amazing
Absolutely amazing costumer service. David was amazing
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MsH
16 April 2024
Comment from uk.trustpilot.com
Customer support is helpful and prompt to respond and resolve issues. However it seems you have to get in contact with them every time you want to activate a free bet out bonus, and then enter the specific bonus code they give you. Very cumbersome given other betting sites simply award free bets automatically once the criteria is met.
Customer support is helpful and prompt to respond and resolve issues. However it seems you have to get in contact with them every time you want to activate a free bet out bonus, and then enter the specific bonus code they give you. Very cumbersome given other betting sites simply award free bets automatically once the criteria is met.
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Jade Treloar
15 April 2024
Comment from uk.trustpilot.com
Super helpful very polite and kind. Satisfied with the service
Super helpful very polite and kind. Satisfied with the service
Reply
Anton Smith
13 April 2024
Comment from uk.trustpilot.com
Amanda was extremely helpful and fast with my issue and sorted within minutes! Thank you. 5 stars
Amanda was extremely helpful and fast with my issue and sorted within minutes! Thank you. 5 stars
Reply
Mrs sandra taplin
08 April 2024
Comment from uk.trustpilot.com
Amanda was great
Amanda was great
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Ahmad
08 April 2024
Comment from uk.trustpilot.com
Joined recently and Brilliant experience so far on the site fast payouts. Any queries have been resolved fast and efficiently from both ana and Emma. Excellent service.
Joined recently and Brilliant experience so far on the site fast payouts. Any queries have been resolved fast and efficiently from both ana and Emma. Excellent service.
Reply
NATALIE THACKRAY
07 April 2024
Comment from uk.trustpilot.com
Excellent very helpful and polite
Excellent very helpful and polite
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tomas
05 April 2024
Comment from uk.trustpilot.com
. The WORST verification process EVER… If I could I would give 0 because they not worthy even 1 star. It’s been 10 days since the withdrawals and still no money. they received all the documentation they needed and there is no update … if you read reviews and people glorifying their customer service what a big nonsense… they been useless and can help with anything regarding verification and it also makes you suspicious about the reviews because a gambler you rate the gaming or betting or withdrawal system but normally you do not need customer service if everything runs …. Please stay be careful before you deposit because you don’t know how long it will take you to get your withdrawal….
. The WORST verification process EVER… If I could I would give 0 because they not worthy even 1 star. It’s been 10 days since the withdrawals and still no money. they received all the documentation they needed and there is no update … if you read reviews and people glorifying their customer service what a big nonsense… they been useless and can help with anything regarding verification and it also makes you suspicious about the reviews because a gambler you rate the gaming or betting or withdrawal system but normally you do not need customer service if everything runs …. Please stay be careful before you deposit because you don’t know how long it will take you to get your withdrawal….
Reply
Richard Harrison
04 April 2024
Comment from uk.trustpilot.com
Good sports book, good casino but sometimes the server is strained and slow.Customer service staff do KYC checks quite often but are friendly and quick to sort it, David and Carla on this occasion sorting mine really quickly. No trust issues with this company
Good sports book, good casino but sometimes the server is strained and slow.Customer service staff do KYC checks quite often but are friendly and quick to sort it, David and Carla on this occasion sorting mine really quickly. No trust issues with this company
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Ebo
03 July 2024
Comment from uk.trustpilot.com
Used them for over a year on and off as they aren't a great site anyway poor design. Tried to log in today as had some free spins from their Euro 2024 offer only to find a message to contact support. Hadn't even logged in for over a week due to being on holiday.Turns out they just decided to close my account for no reason at all. Can't even say I had any big wins, or even wins recently. Seems they just don't want to pay out on the offer. Still have a pending bet that if it wins will need to claim the money from them.Absolute scumbags, they don't even notify you the account closed, and don't return your balance. Clearly on a mission to steal money from people.
Used them for over a year on and off as they aren’t a great site anyway poor design. Tried to log in today as had some free spins from their Euro 2024 offer only to find a message to contact support. Hadn’t even logged in for over a week due to being on holiday.Turns out they just decided to close my account for no reason at all. Can’t even say I had any big wins, or even wins recently. Seems they just don’t want to pay out on the offer. Still have a pending bet that if it wins will need to claim the money from them.Absolute scumbags, they don’t even notify you the account closed, and don’t return your balance. Clearly on a mission to steal money from people.