SportingBet Review

Terrible company avoid at all costs there customer service even as a VIP is the worst I have ever experienced I spoke to Frances who was terribly unhelpful and could not even track my free bet u should have been given and really wasn’t apologetic or sorry for any of the inconvenience caused. Then said I will give you the free bet to save going around the houses. I said no as I want an investigation and want something for my time and not just an excuse and an easy way out. Again terrible service avoid at all costs.

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After signing up with no problems I received a promotional email, bet 20 on the last race at York to receive a 5 free bet. Not a fantastic offer but thought I'd give it a go. Now the trouble is my horse had the audacity to win. I thought great I've won 117 and also a free bet! But alas this did not go down too well with sportingbet. My account is immediately closed and numerous requests for proof of id followed. Then the excuses…. Your passport is 9 years old the pictures are fuzzy this "to me to you" went on for TWO weeks before I'm finally allowed to withdraw my cash. The only way I could prompt a quick response was a threat to report them to IBAS. So what about that free bet I'd qualified for…. Apparently they have now suspended my account which in their eyes means I am not entitled to the free bet. Now I know the issue is only over a measly 5 free bet but my principles tell me that it should be honoured. If this was an honest company they would agree so I'm going to have force them to honour an agreement that took place as soon as I placed my bet.
DO NOT TOUCH THIS COMPANY. READ THE REVIEWS. IF YOU WON THEY TRY ALL WAYS TO NOT PAY OUT.

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SB (previously Sporting Odds) used to be my favourite online bookie. I recently placed each way singles on two horses 5-1 and 14-1 along with an each way double. They both finished 2nd. However they returned at 7-1 and 33-1 respectively, therefore just like the other bookmakers I place bets with, I fully expected Best Odds Guaranteed to enhance my returns. I was horrified to see I was only paid out at the original odds. It is already difficult to try and win, but when you do, SB cannot even offer like for like. I closed my account and will now stick to placing bets with ‘fair’ bookmakers who wish to look after their clients.

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I moved to SB to bet mainly because my regular bookies stopped doing acca insurance and SB were doing a promotion on acca ins. I placed my bets i had a free bet no problems, then i won 325, the deposit for the bet was made on my prepaid MasterCard (like to keep my gambling separate from my living expenses) and SB said the card wouldn't allow me to withdraw to it, id had this before so knew it was a legitimate reason to not get my winnings. I couldn't remember what previous bookies had done but remember it was resolved easily and quickly, with SB it was a little more stressful. They said just do a bank transfer which wouldn't go through, the way SB said to proceed didn't marry up with what 2 of my banks was saying. I spoke to customer services got through to them easily but i found the 1st representative a bit blunt, not very understanding after a semi heated conversation she said she would elevate a dispute to payments i would be contacted within 24 hours. 24 hours passed no contact so I rang them I wanted my winnings ! 2nd representative was similar in tone imo to the 1st so I said I wanted a manager to call me thats when customer services level raised. Within the hour a manager called and handled everything beautiful and later that day my money was in my bank via PayPal. So in summary if you like me use those prepaid cards check the withdrawal procedure to save stress. I was on the verge of never placing a bet with them ever again but the manager was professional and restored my faith in SportingBet.

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Their official twitter account hasn't tweeted since March 2018 (6 months) so don't bother contacting them through that as they won't reply. Their chat service works, but they are extremely rude and unprofessional on it. Spoke to a Christine who terminated the chat before I'd finished. Won't be touching this company with a bargepole and I suggest you don't either.

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Total disgrace company! they let you lose, no problem. the let you win a little bit on free spins no problem but oh wait, what's that I won 200 by picking the right horse for once? they are now refusing a withdrawal because I actually won something! what is the point of playing if when you win they are not going to pay out!
Sham company, avoid and go to one of the big boys who actually pay out when you win!

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Seriously if you are thinking of joining this company don’t they are a utter disgrace of a company . There live chat agents are rude and the customer service on the phone is not much better. I told them that I was considering closing my account because of the terrible service and tried to switch it that I wanted to be self excluded because I had a problem absolute scummy thing to do. I was told on 2 different occasions a manager would contact me never happened and one customer service agent told me a director would but it never happened. I went on there chat and requested to speak to a manager or even a supervisor 21 times over a 10 day period and was refused and each time told that the manager knows of this situation and he will get back to me only when he comes online he knows nothing. I hope this has helped with anybody thinking to sign up to these but if like them you don’t bother to take trust pilot seriously then I doubt your be reading this as they didn’t even know what this was 🤦🏼‍♂️

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Terrible company. Once you start winning you are banned or heavily restricted with them! SportingBet should lose their license to be a UK bookmaker as they clearly are not one! Any UK bookmaker that refuses or restricts a punter’s bet should not be allowed to continue just because that punter has a winning account. Ban SportingBet and do Britain and all punters a favour!

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