TonyBet PLAYER REVIEWS(405)
Will
18 May 2021
Comment from uk.trustpilot.com
Usual nonsense cowboy site Take your deposits quicker than you can say boo and then as soon as you win they demand all kinds of ID and then refuse the ID due to it being ‘blurred’ when it’s as clear as day. Will try anything to make it difficult for you Disgraceful. Avoid
Ben
18 May 2021
Comment from uk.trustpilot.com
If i could give zero, i would. I deposited a 1000. Attempted to withdraw that 1000 pounds without making a single bet. 2 weeks later and I am still trying to get my money back having provided all necessary documentation and spent hours on live chat with customer service. I was told they had everytihng needed and then requested a photo of the back of my card. This includes my security code and will not be provided.
Anon anon
17 May 2021
Comment from uk.trustpilot.com
Thought I'd give this site a go, What a big mistake that was, Never thought you had to go through such a process to withdraw!! No other site make you do this as they use credit references etc. I deposited 100 and I won 101...So a whole 1 win, Tried to withdraw, Wasn't told anything until I went to the online chat to ask, That's when I was told about id etc....Now I don't have a passport or driving license, So my account is now disabled and it's been passed onto some security team......Who are supposed to be emailing me within 72hrs. Customer support did tell me I'd get my deposits back, But not my winnings lol....Ok Tonybet you can keep the 1. I've obviously contacted resolver about this company. And will make sure other people know how awful this site is. Use skybet or paddypower
John
17 May 2021
Comment from uk.trustpilot.com
Tonybet now failing once again to reply to power of attorney of brain injured, sectioned consumer. More health Documents have been provided, Neurologist and psyciatrist input with find details detailing how ill consumer is and was. I very rarely review companies or betting companies because sometimes people will just review out of anger over losses. However this is genuinely an absolute tragedy what has happened. Noone should be robbed of their future and investments because of a disability. Hopefully they will reach out with Understanding.
Richie Mckechnie
14 May 2021
Comment from uk.trustpilot.com
If could of scored zero I would have. Deposited 200 abd 4 weeks later when trying to withdraw 49 quid was asked for bank statements and over abd above proof. This was done rudely threw email STAY AWAY Whoever job it is to request proof needs to get new job Ryde abd uninterested simply keeps sending sane email disgusting never gave so much ID even for a morgage
Tony Bet
13 May 2021
Comment from uk.trustpilot.com
If you win, brace yourself for a tedious ID verification 'investigation' conducted by a customer rep with the IQ of a toaster. I was asked for literally nothing when making deposits but for a withdrawal; I have so far relayed 8 e-mails, 12 sets of documentation and a 'gambling awareness' questionnaire which I was forced to reply to with a paragraph for each section since they don't accept Yes or No answers. If you do not follow up, they will not follow up on their 'investigation', thus withholding your money for good. The 'contact us' section on their website also gives you a 404 error message which is comical. They have no telephone number. Above all, they have arbitrarily disabled my account and I still have not received my winnings. Avoid Tonybet at all costs.
Kevin m
12 May 2021
Comment from uk.trustpilot.com
this site is absolutely crap, really hard to use wouldn’t recommend to anyone
Anthony Ball
12 May 2021
Comment from uk.trustpilot.com
Joined day one, closed the account day two, was not happy with them. Said my money in there was being processed to come back to me. Still waiting for days later. What a con.
Alan Leach
12 May 2021
Comment from uk.trustpilot.com
Well after much backwards and forwards with e-mails it looks like TonyBet is going to keep my money that I won.Their saying I haven't provided enough evidence because I won't send the a copy of my bank statement,they've had everything else and admit it's bona fide but still no money just an email strengths rules and regulations highlighting the paragraph that states if you don't send enough documentation they have the right to withhold payment.To TonyBet I say what about your moral obligations,we the punter place a bet in good faith and you take our money willingly,so when we win you should be prepared to pay out willingly with no quible.I have never had any trouble from any other betting site in fact on Thurs I won 130 from William Hill a d withdrew it it was in my bank by the end of the day no hassle.So come on TonyBet of you want to become a decent site for punters start paying out .As for the reply to my first review from Tonybet.,it's always the same have you noticed I think it may be a robot writing tbem.But it still spouts the same drivel.It looks like dear reader that I will have to go to the betting ombudsmen to see if they can recoup my 40 ,not a lot I'll admit but it's the principle that's at stake.And I was taught by my father that if something g is wrong you should pursue it till the end of the earth and that's what I'll do.TonyBet you have my phone no if you want to come to some amicable arrangement give me a call ,or simply pay me my money.One thing I can guarantee is I'm not going away till I'm satisfied.
Lynsey Holden
12 May 2021
Comment from uk.trustpilot.com
joined months ago completely fine when you are depositing as soon as you want to withdraw block your account asking for valid ID! IF YOU HAVE NO PICTURE ID YOU AINT GETTING YOUR WITHDRAWAL! sent them everything els not everyone on this planet has a passport/driving license! They should ask for these documents when som1 joins not after they have spent money on scam of a site needs shutting down !
Dougie M
10 May 2021
Comment from uk.trustpilot.com
Avoid. Sluggish UI on the website. Limited markets. Slow settling of bets. Multiple hoops to jump through and barriers to negotiate to action a withdrawal [even after providing ALL requested documents] Trust me - there are many, many other better options than this site/
Alan Leach
07 May 2021
Comment from uk.trustpilot.com
What an absolute shambles of a form of I could give a zero rating I would.Joined this firm several months ago and had no trouble depositing ,it yesterday unwanted to withdraw a small win ,and then all of a sudden they need proof of identity etc, the main problem was I had two cards register ed to my account because the first one had to be cancelled because of a scam unfortunately I never deleted it from my account but destroyed it when the new card arrived ,now they want proof that it was destroyed.Having spoken to several people on their llive chat have got nowhere I have sent several email s to their payment dept and still got nowhere,((the person in the payment dept doesn't even sign the e-mails)so that tells you a lot about this firm.I told the person on the love chat(Keenan)that it was ridiculous and to close my account to which he said it would be forwarded to security and promptly sent me a paragraph from their rules that basically said they could withhold the balance or charge me a percentage of it.I Annie awaiting a response from my last email,but don't hold out any hope of a quick or favourable out come.I will post again if any thing happens
Benjamin Heaslip
06 May 2021
Comment from uk.trustpilot.com
I am pretty sure they are giving mobile numbers over to criminal organisations. I never used to get text msgs claiming to be from my bank in till I signed up with this bunch. If u have had the same issue put it in the review 💩💩💩
Armin Pajusoon
05 May 2021
Comment from uk.trustpilot.com
Seems like scam now. This site not working.
Owen
05 May 2021
Comment from uk.trustpilot.com
It was going to be a 5 star review I joined deposited 40 sent my documents away and was verified in a few hours withdrawn 20 and it was out couple hours later I still have 8 left on the account which I used and when I got down to 2.35 I got a bonus on buffalo king megaways and it payed max win the win actually was 2.9k but because of 5000x cap I recieved 1k and that was only on a 20p bet so I withdrawn 900 thought it would’ve been fast and easy but was I wrong woke up today over 24hrs later still not recived my withdrawl so went to log into account just to check it was still pending and it says account closed so I contacted chat and the reason was because someone in my household has an account and they can close it if they want and yes that’s fine aslong as I recive my 900 withdrawl and my balance of 222 will update the review if I recive it because it actually was going really well liked the games verification was fast my 20 withdrawl was only a couple hours. I just don’t understand why did they let me register then deposit 40 then fully verify my account and give me a 20 withdrawl only reason is cause it’s a lot of money now they want to close the account but they need to give my withdrawl and balance will update the post when I revive an email from payments department
Vedat Budak
04 May 2021
Comment from uk.trustpilot.com
I was bit upset about windrawal because they wouldn't send it untill i send my decumants, well they verified my decumants in few hours and money was in account.. Its actually not bad! Fast and cash out is great but i just wish before they let people make deposit they should havr confirm that we can not do windrawal untill we send decumants... Thanks for fast replay and for my windrawal
nora kennedy
04 May 2021
Comment from uk.trustpilot.com
I cannot log in to my account, once i try it will not accept my user name and password which are correct. I withdrew money over two weeks ago and it is still not returned to my account, from reading other reviews I will be advising my gambling friends to stay well clear of your site.
customer Adam
03 May 2021
Comment from uk.trustpilot.com
Hi I cannot access the website what is going on I’ve money in my account also when you click on Tony bet on Google it straight away asks for log in info but when you put the log in info it just goes blank also the app does not work need help, like there’s always trouble with you guys from my own experience is the website down why does it not bring my to your website when I click on TonyBet but asks for log in details instead which don’t work when you enter
Charlie
03 May 2021
Comment from uk.trustpilot.com
Absolutely horrific firm, signed up, no issue with me depositing twice, the moment I win a bet, they refused to payout issuing my bet with a ‘returned’ stake, after a small stakes win that is. Customer service had zero idea how to engage with a customer seeking answers, awful interface and will be advising friends/fellow punters to avoid.
Thomas Brooke
02 May 2021
Comment from uk.trustpilot.com
Avoid Deposited funds Read reviews and decided not to play and requested immediate withdrawal, I had uploaded documentation prior to withdrawal as they advise... My account is now ‘Forbidden’ and they are requesting more proof that I now cannot upload Absolutely atrocious and I will be seeking advice - I didn’t even play any games I want my money returned.
James Jardine
02 May 2021
Comment from uk.trustpilot.com
I won 255- I uploaded the required documents today 2nd May- email within a few hours accepting and verified- money in my bank account 5 minutes later- very fast payout
Kevin Mitchell
02 May 2021
Comment from uk.trustpilot.com
I signed up a few days ago..I submitted all my documents for verification which took a day..Put in a withdraw request and it was in my bank within 2 hours..Being this was a sunday i could not believe it..I dont understand all these negative comments..Customer services helped me with what documents they needed..First class..Cannot fault.
Maria Fox
29 April 2021
Comment from uk.trustpilot.com
6 weeks waiting for a withdrawal ,then disabled my account only an hr recieving a recent deposit .Stay away people out of any site i play on this by far the worst . Seems like a scam
SIMON GARDNER
28 April 2021
Comment from uk.trustpilot.com
I wouldn’t even give them a one star. I placed money into my new account and after looking at the way their set up was with horse racing I decided to withdraw my deposit l. Well if I did the hassle I’ve had to go to to even withdraw my money is beyond belief. I’ve had to provide bank details, PayPal details, card details, passport if, proof of address and that was still coming back as insufficient. Stay well clear of these
Johnpaul Fitzpatrick
28 April 2021
Comment from uk.trustpilot.com
Guys accepted my documents within 10 mins paid me my withdrawal within a few hours. I can’t help but like the site. I was skeptical reading the comments. But l have to give 5 stars for service and will continue to use this site going forward 👌
Robert King
28 April 2021
Comment from uk.trustpilot.com
This is a honest review, was waiting 5 days for a withdrawal so contacted live support who informed me I needed to send KYC information to them before they could proceed, after reading reviews I thought this was a stall tactic but sent what they asked for in last night and funds in my account this morning, I know people are having problems with withdrawals but I can only speak on my own personal experience with them.
Bobby
27 April 2021
Comment from uk.trustpilot.com
Deposited 20 thinking I could do a new customer deal for the grand national. Changed my mind when I read the small print and never made a bet. Withdrew my 20 and it never arrived in my bank account. No reason given until I contacted them and they won't refund me unless I take photos of multiple IDs and myself holding them plus photos of utility bills which I don't have any. They say I have to wait until they eventually close my account some day down the line to get my refund minus service fees which will probably be close to 20 lol. Bunch of crooks. Avoid like the plague!!!
Benjamin Heaslip
25 April 2021
Comment from uk.trustpilot.com
Personal Data is more valuable than oil.probably selling to china or the Russians.#tonySCAM. Tony 🐎🐎🐎🐎🐎🐎 if they had an office in the UK I would drive there. Could book a flight to Istanbul or wherever they are but wud end up at a hut with dial up Internet. So 💩💩💩💩💩💩 I cannot put it into words
Jason Pearl and Becky hull
25 April 2021
Comment from uk.trustpilot.com
Tonybet will not pay my withdraw of 5643 the refused to pay out to I send them Driver license Birth certificate Bank account showing balance??? Wage slip showing turnover??? Passport When asked you won’t me to send one of these they replied no all of the above this sounds like a total scam to me I think the rest of the feedback say it all why is this backstreet company aloud to trade in the UK 🇬🇧 And why are this company not being investigated?????
Aleks
24 April 2021
Comment from uk.trustpilot.com
freya woolrich
24 April 2021
Comment from uk.trustpilot.com
a legit bookmaker will always make money keeping customers happy .Tony bet prefer (in uk )to make people unhappy, take their money and lose them.in Estonia it could be different matter.paypal lose their good reputation( for me anyway) doing business with them.tonybet loves passports, driving licences, photos more than anything. Reply after reply from tonybet. Yes you love Id .i don't have the in date passport that you love so much.i had account with PayPal 10 years.that is usually enough id.its them that should get back my money from you..its PayPal that should be sorry. PayPal did not get my money back.i m wondering if they refunded other people's money from this site.
John Cairns
23 April 2021
Comment from uk.trustpilot.com
I tried to withdraw - KYC stall tactic. Tonybet lock me out of account. Fragrant disregard for license agreement, barring KYC stall for payment. AVOID AVOID AVOID AVOID AVOID AVOID. GC, CMA, MINISTER informed. If they rip you. Do the same. EMAIL GC CMA MP
Martin
23 April 2021
Comment from uk.trustpilot.com
I’ve never been scamed before. I’m gutted. Just stay away, this is not a legit site. Utter criminals.
Monika
18 April 2021
Comment from uk.trustpilot.com
72 hours just gone and still haven't received my PayPal withdrawal, completely no answers to any of my messagesReply: What you on about ? You didn't even bother to send me an email regarding documents, completely nothing. That's the problem. It's been 96 Hours now and instead of using automatic messages on Trustpilot you could sort out your customers. I'm going to leave 1 star everyday until my case is sorted.
Jordan Horner
02 April 2021
Comment from uk.trustpilot.com
Joined it yesterday, deposited £200 and withdrew £450. Then this morning deposited £100 and withdrew £1200. Fast easy service. No problems. I would verify your ID & information before doing anything. This would most likely quicken up the process. Some people have either not read this before hand, angry because they haven’t won, or just impatient. Jordan :)
Mr Smith
25 January 2021
Comment from uk.trustpilot.com
I Had won and they payed out after they ask for documents.i sent them just like any other betting site took a few days but payed out would as long you have the right documents they do pay out.
Alex
25 January 2021
Comment from uk.trustpilot.com
Run away from this company . I read this reviews before joining them and like a stupid I give them a try . First day after a small deposit I sent them all papers so I can make sure I will not have any issues with whithdraws , all good , in about 4 hours all been approved .Today I made 2 whithdraws and guess what . They sent a email asking again for the same documents . Already I fill a complain with Ibas , probably I will have a long way but I am happy to wait , also I consider to take them to court and make them to pay interest as this kind of company need to go bust ASAP . Read reviews guys and don’t play with them !!!!
Clive
25 January 2021
Comment from uk.trustpilot.com
Do NOT use this site, they are a total sham and will fleece you for every penny. All casino games are fixed and you have no chance of winning so might as well throw your money away. Wish I had read the reviews but they won’t get another penny from me. Thought I had used bad sites before but these take the biscuit. Disgrace, total cheats and should be closed down.
phillip davey
22 January 2021
Comment from uk.trustpilot.com
Avoid Tonybet, i signed up with them because as an old age pensioner who likes to do a small football bet, and with betting offices closed during the pandemic it seemed a good option. I deposited 10 pounds(minimum bet) via my PayPal account and did a bet. The bet won and i had just over 40 pounds in my account, i did another 10 pound bet and lost leaving me with a balance of 31.90.I decided to withdraw the money back into my paypal account, i then recieved an e mail informing me that to withdraw my money would involve the most complicated technical procedure which i did not have the resources or skills to carry out. I made them aware of my situation but they showed no sympathy, i then said i would cancel my account and they could pay the money from my account to my paypal account, they told me that they would only pay me my initial 10 pounds deposit. This is daylight robbery and takes advantage of old age pensioners who do not have the resources or skills to engage in their procedures. I will now be seeking legal advice on how to stop these people from penalising people who like to do a small bet during these tough times.
Shabbs
22 January 2021
Comment from uk.trustpilot.com
I would avoid this betting site, no best odds, no bonus after joining. They allow you to bet without verification like other sites. Once 2 k deposited other sites ask for proof and suspebd accounts this site does not ask for any. They are the worst site I have ever unfortunately had the pleasure to experience. Unless this is your last choice and even then I would do without, avoid it it will be your best decision you will ever make
Dj
21 January 2021
Comment from uk.trustpilot.com
DO NOT CREATE ACCOUNT WITH THESE COWBOYS,AS PEOPLE HAVE SAID BEFORE THEY WILL CREATE WALLS FOR YOU WHEN YOU TRY TO WITHDRAW FUNDS. I HAD TO SEND ALOT OF INFORMATION PAYPAL AND BANK CARD INFO. WHEN IT THEN WAS VERIFIED THEY DID EVENTUALLY SEND MY MONEY,BUT WHEN I TRIED TO WITHDRAW AGAIN (YES SILLY ME,USED TONYBETS AGAIN) THEY SAID THEY HAVE A CLOSED LOOP POLICY WHERE THEY HAD TO SEND MY MONEY TO PRIMARY SOURCE,WHICH WAS MY BANK ACCOUNT, NOW I HAVE USED BOTH,SO I DONT SEE WHAT THE ISSUE IS. THEY WILL CREATE SO MANY DIFFERENT REASONS TO MAKE IT HAD FOR U TO GET MONEY BACK. I NOW HAVE TO WAIT TILL I GET FUNDS (HOPEFULLY) SO CAN CLOSE MY ACCOUNT. I WILL NEVER USE THEM AGAIN, ALSO I WILL BE CHANGING CARD DETAILS ETC PLEASE READ ALL REVIEWS OK HERE AND BELIEVE THAT THIS WEBSITE IS UTTERLY RUBBISH AND COMPLETELY UNACCEPTABLE, THE SUPPORT ONLINE TOO YOU WILL SPEAK TO PPL THAT HAVE NO CUSTOMER SERVICE SKILLS.
Steven bryson
21 January 2021
Comment from uk.trustpilot.com
Deposited 15pounds and thought would have it matched but missed the catch. Anyway deposited 20 to put a lucky 15 on horses found they don't do that bet. Withdrew the 20 pounds to find they want all sorts of I. D. Which I don't like giving out. So my account is now closed and what happens to my 20 POUNDS? AVOID THIS BETTING SITE.
Lisa
21 January 2021
Comment from uk.trustpilot.com
Awful company refuse to payout awful customer services please please avoid total scammers
Boris14
20 January 2021
Comment from uk.trustpilot.com
I unfortunately class myself as an experienced gambler, not a good one, but I've probably used every single UK gamble site. I joined Tonybet a few weeks back, got a decent win and then panicked after reading all the negative reviews. Like every other site, I had to supply 3 plus documents, which they accepted within 24hrs. In 2 weeks I've received multiple withdrawals, mostly taking within 12 hours. I really only play slots and play they for long stints. I've had some great bonuses 730x being the biggest. Money train 2 did take a huge chunk from me, but that's volatile as he'll. Overall I've had some great wins, much better than many sites. At the end of the day the casino always wins, but this site, so far, is much better than many slot sites out there.
Peter Reid
20 January 2021
Comment from uk.trustpilot.com
Joined and deposited some money , it says you get money as a free bet after first deposit ,, what they fail to tell you is you have to match your first deposit TEN TIMES TO GET ANY MONEY Disgusting company AVOID
Ryan
20 January 2021
Comment from uk.trustpilot.com
Despicable Don't play slots as a rule but had a 200 bonus that needed to be done that way Played 2.50 a spin got a feature after a while that kept going up and up . Told me on the screen 1600 win. Played a few more spins then left. Balance dropped. They claimed i never won the 1600 and it was 195. The differences aren't even close Abrupt chat and emails followed. Opened a dispute using 3rd party they ignored it. Seem to operate with total impunity and then after seeing where they are based i understood why Contacted IBAS and GC who both didn't even bother to reply. What a total crock
Craig Bannister
18 January 2021
Comment from uk.trustpilot.com
Signed up to these guys to try something different, I always end up regretting going to the lesser known Gambling Sites though! The Withdrawal process is just a joke (as well as the site being poor in General.) As soon as I got my money back I cut and run and closed my account down. I made 3 Withdrawals and after 3 days hadn't received anything so I contacted them to ask when to expect it - they then demanded I sent them several forms of ID before they would even contemplate agreeing to pay out, at no point during sign up did they say this was mandatory information. Only that they may potential ask you via email if they needed it (which they never did.) They should be made to request and approve this information from you before a single penny is allowed to be deposited, asking for this information at the Withdrawal stage and refusing to pay out unless its provided just makes me feel uneasy and wary. Especially as they only informed me they wanted this information after I chased, surely as soon as I pressed withdraw they should send you several emails to confirm they need ID Proof before they pay out - I would have sent this immediately If I'd have known so it didn't delay my payment. I eventually got the exact information they needed after several attempts of it not being good enough for them and they paid out instantly to be fair to them.. that's the only reason for 2 stars rather than 1.. the experience with them just doesn't sit right with me. Seems very amateurish and not very safe. I will stick to the more well established sites in future.
Felix
18 January 2021
Comment from uk.trustpilot.com
Awful website, classic con-merchant gambling site. Surprised they're still going. Odds are poor, no offers, withdrawal is a nightmare. Had to re-verify even though I've had the account for years, and they didn't notify me that they were keeping hold of my money.
Mandy R
15 January 2021
Comment from uk.trustpilot.com
I play on Leo Vegas and won substantial amount of money paid within hrs. On Tony’s bet it very hard to get a win never mind a withdrawal
amy
19 May 2021
Comment from uk.trustpilot.com
what a load of shitee , can't store debit card so have to enter details every single time. Half of games don't load up , tried mobile and laptop. Sports odds are worse than paddy and sky. no best odds guaranteed on racing .. i literally cannot see any use or good to this site , iv closed the account its pointless.
what a load of shitee , can't store debit card so have to enter details every single time.
Half of games don't load up , tried mobile and laptop.
Sports odds are worse than paddy and sky.
no best odds guaranteed on racing .. i literally cannot see any use or good to this site , iv closed the account its pointless.