ToteSport Review

Poor website and surly customer service

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Never catch a bonus on this website, RTP zero.

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Placed a bet and then had to listen to it on radio as no live horse streaming on the site. How can that be in 2020?

Asked about free bets and got copy paste email saying no free bets because they make up for it with competitive prices which made me laugh

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Customer service rude and uninterested when you call. They act like they doing you a favour. All miserable and sour, men are the worst I'd fire the lot of em

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Blackjack is a disgrace. Never seen dealer have 20 so many times. Meant to be 99.5% payout.

Yeah sure. Dealer has either 20 or Bj every hand the times I had 20. Dealer hit to 21. When you double down on 11 you get a 2. When you hit on 12 you get a 10. Never seen anything so rancid in my life. Disgusting. How can it be allowed

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Can't watch live racing you have to listen to radio as no live feed.. Don't do best odds guarantee either. Both are a no no really . Don't understand why no pics as betfred owns it

Football betting is rubbish. You have to go each match in turn rather than a long list. So takes way long when you want to bet over 2.5 goals in more than one game. There is a goals galore long list but they are games nobody would choose as difficult

Customer service particularly sound like there doing you a favour on the phone they need to work on that. Email did get back to me within the hour which is why they get 2* and not 1

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Terrible company.
They encouraged me to place 'risk free' bets, promising cash back and free bets, and once the bets settled – closed my account. They didn't even bother giving me a reason, other than 'business decision'.

VERY RISKY.
Avoid.

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Avoid, at all costs.
When I made a complaint to them, they actually asked for sensitive medical information etc, with no intention of upholding my complaint.
Really poor treatment of my complaint, and no sympathy for my condition. Despite claiming this was standard practice, I then Received a personal apology, as if that makes any difference, and an assurance that they have implemented changes. That doesn’t help me, or my health.

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This is one bookie that has a website that is pretty easy to navigate through. The in-play betting interface is a pretty simple one that allows for easy usage. They offer a wide range of bonuses and promotions beginning with a welcome bonus of 35 in cash and bets, matched deposit bet of about 25, a cashback of 10 on pool betting and more.

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OKEY. Not the best bookmaker, but not the worst either!

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Good service and quick payouts but the user interface could be improved a little.

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Another company that needs to improve the way it treats it's customers.

Trying to get the welcome bonus is like trying to get blood out of a stone. You have to wait for it to settle, wait for the sms, wait a further 24 hours. What a shoddy system. Gives off the impression of delay tactics, if you're going to offer something do it efficiently and do it quickly.

That being said withdrawals were quick and had no problem with those.

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Had my account for a few years fully verified. One day out the blue they decided to close my account so I contact customer service to which I received the usual ramble about how they reserve the right blah blah blah but they couldn’t give me a specific reason. Absolute joke considering I’ve got bets still active, avoid at all costs if your wanting a fair bookmakers.

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Had my account for a few years fully verified. One day out the blue they decided to close my account so I contact customer service to which I received the usual ramble about how they reserve the right blah blah blah but they couldn’t give me a specific reason. Absolute joke considering I’ve got bets still active, avoid at all costs if your wanting a fair bookmakers.

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They paid my money out on a winning bet but that's before my account got locked after entering the password wrong once and it got locked little strange had to call them to get it unlocked witch is a time waste I sign up for a free bet never got it I emailed there help support team to ask y twice never got a reply back I would advise people to stay away it's not worth the hassles.

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Terrible. Closed account and will not advise why – not at liberty to discuss… apparently. Two winning bets cancelled without notification.

Rude replies, just awful!

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Complete scam, they banned my account after I placed my first bet and it lost. Was never award a free bet which was the sign-up offer. Scam Scam Scam.

Stay away!

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I signed up with Tote Sport to take advantage of their new customer offer but I would never have bothered if I had known just what a pain it is to try and get it from them.

I thoroughly read the terms and conditions and waited 24 hours for the free bet to be credited. The bet never arrived.

I contacted their live chat team who assured me that 24 hours hadn't quite passed so to be patient and wait. I then contacted them the next day after still receiving no bet, and they told me that an SMS verification is needed. I'm not sure what this would tell them as it provides no ID, address or payment details, but they assured me that I would receive this SMS by 5pm and once I had replied the bet would be credited.

I received the text just before 7pm and replied immediately. Four hours later and the promotion still hasn't been activated. I've just finished the fourth half an hour contact with their live chat team who, after asking how I make a formal complaint, told me:

"I do apologise but you cannot complain against our terms for a promotional offer. We are allowed to apply whatever terms we wish as it's our offer."

After asking them if she's telling me that I'm not allowed to make a complaint, her response was:

"I am advising you that we do not take complaints regarding the terms of our promotional offers. If you was unhappy with them you should not have done the offer."

I asked again how to raise a complaint but Samantha refused to provide me with any contact details. I am currently in the process of contacting IBAS and the Advertising Standards Agency. I still haven't received my free bet four days later.

Avoid this company at all costs as there are PLENTY of other reputable bookmakers out there who bend over backwards for new customers – with Tote Sport you'll earn a tenner quicker than they'll actually credit it to you.

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Shut you down if you winFred Done always stuck me a reasonable guy, especially with his shop pushes, meeting BOG and bonuses on Lucky’sProblem with ToteSport (BetFred) is that if you strike it lucky when you open your account they will restrict you and remove promotions and bog,They only want mug punters.

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Shut you down if you win

Fred Done always stuck me a reasonable guy, especially with his shop pushes, meeting BOG and bonuses on Lucky's

Problem with ToteSport (BetFred) is that if you strike it lucky when you open your account they will restrict you and remove promotions and bog,

They only want mug punters.

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Deposited and bet 25 to get a 25 free bet, I lost the initial bet and was awarded the free bet, which I was unable to use. I then used their livechat facility to try to address this issue and my account was banned five minutes later. Absolutely terrible!

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Would recommend anybody to go elsewhere. The only bonus I have ever had was the sign up one. About a year ago. They say there bonuses and promotions available but they only apply to a select few people unlike other betting sites. Also playing there games. They are pretty poor games and also they never pay out just keep losing which I get you can’t win all the time but sometimes enough to have some fun and keep you playing is a good site.

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Avoid this bookie, they are very sneaky and will try to rinse you dry at every possibility. Bad service, but can't be helped really by their awful conduct and hidden terms.

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So I found an article about blocking iesnare spyware used by betting sites, probably installed via flash plugin. I disabled iesnare, now I cant log in to Totesport. Thanks but no thanks! Also stupidly over the top verification sometimes required to register.Front of bank card, back of bank card, utility bill or bank statement,passport or driving licence.Too much!

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So I found an article about blocking iesnare spyware used by betting sites, probably installed via flash plugin. I disabled iesnare, now I cant log in to Totesport. Thanks but no thanks!

Also stupidly over the top verification sometimes required to register.

Front of bank card,
back of bank card,
utility bill or bank statement,
passport or driving licence.

Too much!

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Totesport have a new customer offer where you get a 25 risk free bet.

What they don't tell you is that you are ineligible for this if you have a Betfred account.

They take your initial 25 and then after a phoney verefication process (that has nothing to do with verification it is to see if you have an existing account with Betfred) cancel your totesport account without warning and con you out of the new customer offer. Basically if you have an existing Betfred account they will cancel your totesport account and pocket an easy 25 on the back of a disingenuous 'new customer offer' whether you win the initial bet or not.

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Like many of my friends I have been excluded from Betfred because I won to much over the last few months. In doing so they also blocked my Totesport account. Betfred own Totesport so for the remainder of my comments you can freely exchange the term Betfred for Totesport.

This will happen if you are successful, Betfred have no interest in their sports book or the customers that use it, the majority of their money is made on FOBT's and emails will often try and tempt you into their casino arm. They do sponsor a few horse race meetings but this really is a smokescreen and all 'reputable' bookies do this for the publicity and pretense they take horse bets. If you are regular horse punter you will know that Betfred will not take sizeable bets, the abilities of their traders are confined to copying whatever the market is saying on Betfair. It is beyond me why they use traders, I am pretty sure I could write a software program to replicate what they do. I thought they may be more amenable to taking large bets on the EPL with the millions floating around on each game, but it only took 18 bets for me to be banned. alarmingly quick!

So here is some advice for those who wish to take the matter further – use places like Trustpilot and the like, use social media, keep calling them out, create as much negative press as you can, remember a lot of the tabloids are paid a huge amount of money in advertising by these bookmakers so will rarely report too negatively on them. Betfred lies about the amount of people it bans, it says it is a tiny %, where as this includes casino only customers, and people they limit to a few pence per bet, the true figure for their sports arm is the highest in the industry, they simply do not tolerate anyone winning consistently, no matter how small that margin is.

Ask for all of your personal information, they have to give you this by law. See Data Protection Act 1998. If any of it is wrong ask for all of your data to be deleted, this again is the law. Betfred use snooping software called iesnare or msnare, check your hard drive and if it is installed this will be from Betfred. Ask for all of the information they have recorded from your machine. The law here is difficult as they claim its for fraud. This is nonsense its to stop multiple account holders and should you access Betfair whilst betting with them, they will have a record of this, and will lead to a greater (or quicker) way of you been banned. However Betfred offer no T&C's that tell you they are going to download this aggressive software, so I would argue that it is therefore a breach of your privacy and thus illegal. The more that question this and tell IBAS or the GC the more likely it is Betfred will be forced to stop cheating you and stealing your personal information. This information records every website you visit and reports back to Betfred, it really is that simple and that invasive. Its hard to believe it, but feel free to google.

Interestingly in NSW (Austrailia) they are forcing bookmakers to take bets upto $1000 and not cherry pick losers, an activity that is basically Betfred's commercial strategy. We can hope that one day the UK government forces bookmakers like Betfred to stop cherry picking and as the Australian government says, if your sole purpose of trading is for gambling then you have to accept bets (to a limit) from everyone, not just your small group of losing customers.

If you want to bet unlimited bets then try and get an account with Pinnacle, they actually use professional traders and use professional punters to shape their books – not currently available to UK citizens, but if you work abroad or have family abroad you may be in luck.

If you have an active Betfred account and use it, you either bet small sums, and please carry on, if you bet large sums and it is active then you are telling all your friends you are a loser! it really is that simple!
Lastly never use the Betfred Casino, this just feeds their pockets, make them sort out their Sports arm first.

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