Virgin Bet Review

Do not use their slots or online casino. Over a thousand pounds down and not one half decent return, I plucked up the courage to email them, and just got given the old responsible gambling advice and told that it’s all ‘random’ as if I’m some kind of idiot. And to top it off, had my account suspended for asking if it’s fair that I’ve lost that much and not had anything back, so now there is 0 chance of getting anything back! Disgusting customer service.

Reply

SCAMMERS SCAMMERS SCAMMERS SCAMMERS SCAMMERS!!!!!!!!!!!!DON’T EVER OPEN THIS SCAMMERS SITE GUYS THEY ARE THIEF’S THEY DON’T WANT TO PAY JUST THEY WANT TO TAKE YOUR MONEY AND DON’T BELIEVE THOSE 5STARS REVIEWS THEY BEEN WRITTEN FROM THEM PERSONALLY THEY ARE SCAMMERS NO ONE WILL GIVE THEM 5STARS NO ONE.THIS IS MY 12TH REVIEWS FOR THIS SCAMMERS GAMBLING SITE AND WILL NOT BE THE LAST THEY OWN ME MONEY FROM 12/01/2023 I WON TICKET AND THEY STILL DON’T WANT TO PAY THIS IS OVER 6MONTHS TIME SO DO NOT LOSE YOUR TIME WITH VIRGIN BET ALSO THEY BLOCKED MY ACCOUNT AND JUST THEY REPLY TO ME PLEASE GET IN TOUCH WITH OUR SUPPORT TEAM AND WILL BE HAPPY TO HELP YOU….BUT THEY NOT HELPFUL THEY JUST SAYING WE DON’T KNOW YOUR FROM MARCH ON STEP3 INVESTIGATION AND WE DON’T KNOW NOTHING MORE…SO IF THEY DON’T KNOW NOTHING WHAT A HELL THEY REPLY TO MY COMENT FOR THIS SCAMMERS GAMBLING FAKE BET COMPANY.THEY NEED TO PAY ME IN TOTAL 2629.52 POUNDS ALMOST 7 MONTHS SO DON’T EVER USE THIS SITE IF YOU DO NOT GET IN TROUBLE WITH VIRGIN BET SCAMMERS GAMBLING FAKE BET COMPANY.SCAMMERS PAY THE MONEY

Reply

S C A M ERS signed up for the offer of £10 for two free £10 bets then after auto verified, and placed a bet you find that you can not log in with the password you used even though i know it is correct.Try to reset this, and an error message comes up. Contact the scamers then they say they want all sorts of ID uploading. No thanks SCAMERS keep your free bets there is better out there you must need the coin after cosmic girl failed 😉

Reply

This company looks after their customersalways giving free completions that you can win money at their expense. Also fast payouts and a very good sports layout.

Reply

It’s not bat at all bit what I hate is that free game on goas when I win 2 £ and less what is all time I hate that it’s not point even play. Soru 0 be beter then 50 p

Reply

Plenty of free bets and the fives football is a brilliant addition the only thing I don’t like is the free game you never seem to get past 5 free spins 10 free spins or 5 pounds better to reduce the main prize of 750 pounds and give more to the other ones but in general I like the site

Reply

This is a very easy to use site with all sports covered and other games to play.There are Free games every day of the week for the chance to win cash into your account so you can use as you please and when.There are gambling controls you can use to help you while you can still enjoy betting on your sport.I have and am still using other betting sites but this is by far the best for me.

Reply

SCUMBAGS SCUMBAGS SCUMBAGS PAY MY MONEY.GUYS DON’T EVER OPEN THIS SCUMBAGS SITE THEY NOT PAYING WHEN YOU WIN THEY KEEP MY MONEY FROM 12/01/2023 AND THEY STILL DON’T WANT TO PAY MY MONEY WHICH I WIN AND REST OF MY MONEY WHICH DOESN’T HAVE NOTHING WITH THE TICKET IN TOTAL 2629.52 POUNDS.NEVER OPEN THIS SCAMMERS SITE AND DO NOT BELIEVE THOSE REVIEWS WITH 5 STARS THEY WRITTEN BY THEM LIERS.SCAMMERS SCAMMERS SCAMMERS PAY THE MONEY

Reply

Took advantage of the welcome offer, after that I hardly used the account as the site was not user friendly at all so rarely used the account unless there was a good promotion. Received an email recently saying I was blocked from all promotions which was nice seeing as I hardly used the account, recently tried to use the account to place a bet and even tho they accept my deposits they have blocked me from placing any bets, it took the second live chat agent to tell me this as all the others just quoted terms and conditions to me. Avoid this betting provider at all costs, it’s a Micky Mouse show!!!

Reply

With all due respect to the response to my previous review, you’re talking absolute nonsense. Pardon my French. You’re a laughing stock now, the big appeal was decent bonuses. Funny how when I was staking several thousands of pounds per month I was “randomly” given great bonuses. Then your free to play games suddenly became utterly chronic.You’re fooing nobody, you’re preying on the vulnerable. Shame on you.

Reply

IMPORTANT NOTICE I Joined virgin bet site in good faith that this was a decent fair playing site to join. Only to learn this is the worst betting site I could of join. They was happy to take my deposit of cash also happy I was losing account was fine. Soon as I won account started to play about freezing out call there customers service which repeat the same thing like robots over again absolutely the worst customer service then try to access my account had been block with my balance and winnings also had open football bets running I try to contact there customers service there reason for my account issues is I mentioned I’m sick of company treating there customers this way. They now saying they block me because there concern on my mental state this is a scam company over a week ago I try to resolve it still my account is block and they still have my cash absolute scam company I’ve past my details of the issue to the ADR independent betting agency I will be contacting the betting commission also

Reply

Great app and site , I only play slots but very fair and you don’t need to jump through hoops to get your money back when you win +++

Reply

Awful bookmakers, unless you pay and pay alot they give you nothing including terrible odds.Fives is a joke to, alot of effort to get a load of defenders for rubbish teams when goals are the objective lol then the wheel and boom! 10p per goal, my god such kindness And finally, a free bet is a FREE bet, not wager £5 or £10 to get it, how is that free? do you employ people of diminished mental capacity? Your even emailing these to me as if your actually giving me something.

Reply

Pathetic warms. Restricting account when you win, hahaha what a disgrace and the useless gambling commission let these imbecils continue as they please. Idiot people all around. AVOID THESE SCAMMERS…

Reply

Received my later, lower value withdrawls, however the higher amount that was my first withdrawl is still sat pending! make it make sense!Reply: Already done that and I still have not received my money, as per other reviews, this is a scam company who will take your money witihin seconds, but if you win it’s held to ransom!I will be reporting you to the Gambling Commission

Reply

Used to be a great bookmakers a couple of years ago. Since then, bonuses have been absolutely crippled, the app has changed for the worse (can’t see prices of your selections anymore, what is that all about?) the Virgin bet chatbot is possibly the most annoying thing I’ve ever encountered, needs about 10 attempts to actually connect to a human and lastly the withdrawal times are absolutely scandalous. Ladbrokes, skybet and unibet are all instant withdrawals, I have the money in seconds. By the time that Virginbet has transferred YOUR money it’s worth about half it’s original value.Shoddy shoddy company and a shadow of what it was.

Reply

There are so many better sites offering a greater frequency of free spins on new slots that customers might otherwise bypass for they’re personal favourites. Nobody is going to get rich off 3 free spins but you might win a few quid which still isn’t enough to withdraw so customers can only bet they’re balance again. Invariably any money given out is returned promptly. Other sites also offer free bets on important football or horse racing days but Virgin bet always seems to give the impression of a smaller, less generous operator that fails on most levels to incentivise.

Reply

The daily promotion is very poor, never won anything other than 5 spins which then leads to 12p max.All i get in fives are defenders that arent playing. Poor.

Reply

Signed up just 5 weeks ago and have already had my account restricted promotions and stakes. No reason behind it and decision final. I won a bit and lost a bit so not sure what the issues is. Joke of a company.

Reply

This app has block my account to avoid paying my winnings do not use virgin betting the customer service is absolutely the worst I have come across.

Reply

High quality experience. Good joining offer, two £10 free bets and plenty of good offers once joined, some free to play too.

Reply

No free bets for customers, and never win on your free games or promotions

Reply

EaSy site to use , some very good free bets too. Recommend playing the “fives” game (free). Only thing I don’t like is no scorecast betting.

Reply

Everything it’s ok. Lots of deposit option lots of sports to bet but to get 5 stars you need to have search option

Reply

The Casino slots quite frequently crash and need to reload, generally a good platform though.I would prefer if the minimum bet was 1p rather than 5p. Also when I do an accumulator of more than 8 teams I can’t select all multiples. This is a downside.

Reply

Greats odds, Fun games, More free bets would be exceptional

Reply

i can not trust a company that makes me exit a game with errors all the time 1gb a sec internet top of the range pc no excuses! let me play a slot for so long then hit me with an error to exit the slot why are you in this sector if this is the state of your site 5 errors and made me exit the slot in the last half hour disgusting.

Reply

This is the worst betting site I won a multiple of bets which this betting company kept my winnings when I try to contact them via there live chat I was then closed out my account with open bets running also my balance of money there reason I mentioned I’m sick of these sites holding on to peoples winnings. They are concern that I said I’m sick that there reason for locking my account keeping my cash from me avoid this site if you dont wanna go through same issue scam company

Reply

Please beware I bet a 15/2 winner £7.50 Ew when I checked they’ve changed it to different horse. I always bet Ronan Whelan something strange happened when I went to check my winnings screen flashed then I was on a loser dodgy practice please beware.

Reply

Been with virgin bet for years used to get called every month to discuss account enjoyed the personal touch customer services applied the site must be changing or hav new customer service people spoke to a guy called Jack what a ignorant disrespectful man monthly reviews are finished I was told bye I think it’s because of my deposit limit I have on so really now they know you cant lose too much they dont give a damn but lately payouts on casino are non existent I’d try somewhere else if I were you as gone totally downhill

Reply

I am a blind user, so website design is really important to me, especially functionality with ScreenReader software such as JAWS, NVDA, and VoiceOver on Apple devices. The site works fairly well in this respect, and the big plus is the excellent friendly customer support, which you can telephone if necessary! You can’t beat talking to a human being when you need help!!But the e-mails I receive are useless because they have lots of pictures/graphics in them, instead of regular text, and so screenreaders cannot read text within pictures as they think it is simply part of an untagged image. So 99% of what I get sent cannot be read and therefoire goes to the trash folder!

Reply

I am enjoying the time you take to offer your free bets as they are always enticing for myself personally and because of this I am sticking with you to see if the good initial service is going to continue. I must add that there definitely is a feel good factor about your entire site and business and I am surprised but very happy,so far!

Reply

As a negative, You do not have the range of bets of other bookmakers especially in football and bet builders. As a positive some of your special offers and free bet offers are quite competitive .

Reply

They are useless con artists. If you win a little bit, your account is restricted. After taking £70 out of my £2000 investment, I could not access any promos or place a sports wager for a few days: no courtesy, no explanation, and no forewarning.If you are looking for a place where you can get a good value on money, then I will advise you to use Plutonium Investment.

Reply

I love my virgin bet app but, unfortunately I’ve had quite a few issues with error codes on games and when I did everything the support team advised me they told me there wasn’t anything else they could say. These games played through different apps so I know it wasn’t my device. When bringing this to their attention again, they simply stopped answering me. I was getting kicked from games, having games reload from the beginning alot and error codes.It appears to have corrected itself at the moment but for how long I don’t know. I do hope it’s a permanent fix because I do really like the app and games it offers.

Reply

Good for quick payouts to pay pal around 5 mins which is good but the odds in I running football matches is horrendous evs everywhere virgin and live scores around 1/2shoking least Robin Hood wore a mask

Reply

Plenty of options to bet on, easy to navigate the site and App and regular free bets and bonuses eg free spins and fast pay out of withdrawals Could improve by giving loyal and regular customers more rewards –

Reply

Betting options for in play football matches isn’t great. The spend £5 on betBuilder selected matches has now stopped and been changed to spend £10 on football to get £5 free bet.

Reply

Win % not very good not very happy with how it continues to take money but doesn’t really give u a fir share of winning

Reply

Odds could be better, and site easier to navigate, but good promotions.

Reply

I think virgin bet is by far the best betting company out there. It’s so easy. Streams are great and also the games u have such as fives and the ladder are amazing. Odd times there are technical faults which are annoying of course but that’s life. Overall great website

Reply

Easy to navigate through the bets you want (and there are plenty to choose from).The offers are currently, in my opinion, some of the best out there, bet 10 to get 5 free bet (has gone up from 5 to 10 this year though, sadly).Good free log in offers too, free spins on Casino. Love their FIVES game, although the payouts could be better, considering the players selected rarely score! Had issues with site, apologised and gave a free bet. 👏👏👏👏👏

Reply

The promotions are all worded as such to make it hard for the user to know how to qualify and then capitalize on your mistake. Shady practice use other sites for a better customer treatment

Reply

Terrible site always crashes! They do not look after the customer and the casino side is definitely fixed!!! They have no good rewards and loyalty to the long term good spending customers is disgusting would recommend that you stay well away from this site!!!! Unlikes you fixed sites!!

Reply

Got some decent wins at the beginning but alas..as usual the wins stop, it becomes blatant that they want thier money back..time to move on to bigger and better things methinks!

Reply

Site repeatedly crashing, not what you want when you have bets inplay, happens often, big company like this and have rubbish software. Avoid. Bet elsewhere and whatever you do don’t play on the casino you will just lose.

Reply

I play many slot sites, this is without doubt the worse one. It literally takes 100’s of spins before hitting a bonus. Then the bonus payout is very poor average is 20x stake. I have had free spins awarded that I can not find to use. The site layout is not user friendly at all.

Reply

Was awarded 5 free spins but didnt catch the name of the game it was on. Other betting apps have a profile section for free bets/games available to find the bonus awarded easy. Tried Live Chat and the bot asked me really irrelevant questions then the agent did the same and told me they couldn’t help. The monthly game is bad enough but this is poor for any betting app.

Reply

I like the site very much,the free games are and the best odds guarantee is the best I have come across.the one thing I don’t like is bet amount being set at £10 and going straight to an accumulator I have accidentally done a £10 accumulator when I wanted to go do a Yankee I only bet in small amounts and this took a lot of my budget and it wouldn’t let me cash out

Reply

Casino (slots) constantly crashes mid game. Too long to update results on horse bets. Balance doesn’t change after placing bets immediately. On 2 occasions bet placement has failed, then re-done and it’s processed twice. Just a shoddy website (and app)

Reply