Virgin Bet PLAYER REVIEWS(849)
Ben Blogg
14 July 2023
Comment from uk.trustpilot.com
Cannot trust them. Betting with them for a while. Bet £10 on horserace offer that gave £10 free bet if you lost.Lost, but no free bet given. Contacted support who check with promotions, they stated, decided not to give me any free bet offers. no reason. Did not break any of their rules. They did not notify me they were withdrawing offers before I made the bet. Stated they do no have to, can cancel offers any time they wish without notification.
Lee Smith
14 July 2023
Comment from uk.trustpilot.com
No phone support, takes an age to solve anything via text, that’s if it does actually get resolved, small max payout so don’t support bets, Casino stakes v returns are shocking. Good for them but not you. There are some good bonuses if that’s what you are after. Avoid
Rick Bell
10 July 2023
Comment from uk.trustpilot.com
The site is ok for bonuses especially at the begin.The monthly review is a good thing but this month they should have called on 6th of july but not had a call so maybe this has now finished.The prices on sports betting are not as good as bet 365.The cash out is terrible as there is so much time you dont even get an offer ,and when you do it is poor compared to bet365.If your not bothered about best prices and cash out the site is ok but for me bet 365 is far better.
joao Vieira
09 July 2023
Comment from uk.trustpilot.com
No chance of winning in the casino. One word of advice. Don't play there. Highly fixed. Horrendous experience. Must be reported. Keep the records of your games and you will see.
Ginette Attwood
09 July 2023
Comment from uk.trustpilot.com
Deposited quite a bit and no wins yet, I don't think that's going to change either..I have noticed you can be winning small wins on 20p but the second you change your bet higher the whole game changes and it WONT give you 1 single win yet as soon as you lower it back down to 20p it immediately starts to give you the 4p, 8p wins again..very strange????I have tried a few different slot games now and let me tell you its like banging your head up a brick wall..
Sarah Sorrell
08 July 2023
Comment from uk.trustpilot.com
Awful site deposit after deposit and all you get is 20p win on £1 stake no bonuses like trying to get blood out of a stone trying to get a bonus even after depositing over £100 don't waste your money!!
MONF
08 July 2023
Comment from uk.trustpilot.com
It's not a very good website. They email you promotions but the links don't even go to the events they talk about. The chat is also unhelpful. There should be a way to skip the automated bot, but tbh, even after getting through to a person, he was fairly rude and not useful.
Luke
07 July 2023
Comment from uk.trustpilot.com
Since my cool off period has ended I'm getting absolutely spanked on games that I've spent hours playing in the past and would normally get on the bonusses regularly, since coming back from cool off they've taken over 300 off me without even getting a sniff in. Calculated company
John
05 July 2023
Comment from uk.trustpilot.com
Took my £20 deposit amount but never added it to my balance, gave up chasing it after a few days, more reputable honest firms to go with.
Sherrie
05 July 2023
Comment from uk.trustpilot.com
It was my favourite site to gamble. I used Virgin Bet almost daily. I don't bet high stakes but love the odd horse race or acca bet for some fun occassionally. I pretty much only used Virgin Bet but last month they sent me an abrupt and rude email to say that I will not be able to take part in any of their promotions anymore, with no reason given.I have no idea why they'd do this to me and since then I have rarely used them and will continue to use other bookmakers when possible.
Charlie
05 July 2023
Comment from uk.trustpilot.com
WOW ABSOLUTE CORRUPT DISGRACE FIX OF A SITE. please explain how you call this random??? Do you call wagering over 350 with no bonus random.???? Absolute not!! You are the BIGGEST lying cheating site going. There is NO FAIR GAMEPLAY here when you spend that much with not a single bonus!!! I will be collecting all my evidence and transaction history and taking this to the gambling commision. BIGGEST CORRUPTIONS GOING!!! YOU SHOULD BE ASHAMED!
Jackie Ross
04 July 2023
Comment from uk.trustpilot.com
I've been playing with virgin bet for quite some time and have excellent winnings, some days nothing some day wow, some people are a little to greedy and want to win all the time, withdrawal of winnings is very quick, I love Virgin Bet
zoran jankov
22 June 2023
Comment from uk.trustpilot.com
Poor virgin bet guys do not open account with this scammers I won ticket 12/01/23 which I placed bet 400 so I win in total 613.33 from that day they still keep my account blocked and don't want to pay my money almost 6months and they still saying we doing investigation...investigation for 213.33..imagine if someone win 10000 when they will pay this amount never.This is so embarrassing with this poor scammers gambling virgin bet...the biggest scumbags ever seen.Never again.SCAMMERS!!!!!!!!And please do not reply to me... please contact our customer support team because your customer support team is not doing nothing then just saying our team is doing investigation...investigation on what it is so embarrassing same as the virgin broadband....poor management.
Daniel
21 June 2023
Comment from uk.trustpilot.com
Was ok until I started winning a few bets.A horse I backed came in second place at 16/1 and I had ten quid each way. Bet was settled as won, day after the bet has been changed to lost and money disappeared. I asked why and they said its in the terms and conditions you agree too when you sign up..error on race or odds offered or venue bla bla bla .I asked her to please explain the error they are saying occurred and the Customer service was very unhelpful and rude at that and just told me to basically go away.Didnt mind taking thousands off me In lost bets over the years but as soon as I start to win a bit to much for the liking they start messing about like this.Disgraceful behaviour and I closed my account before they can cheat me out of any more winnings and will now go to William Hill and hopefully get a better service. Should be ashamed of yourself Virgin Bet.out of order.
Luke
20 June 2023
Comment from uk.trustpilot.com
Took a 4 week "cool off" they've decided to close my account. Took just under a G in profit the last 4 weeks leading up to my cool off and thought I best "quit whilst I'm ahead" and take a little break to prevent giving it them all back. Sore losers spat their dummy out
Archie Downs
20 June 2023
Comment from uk.trustpilot.com
they voided my winning bet after the event because of a pricing error which is ridiculous, costing me 250 in profit. Be careful.
Rog
19 June 2023
Comment from uk.trustpilot.com
Voided what should have been a winning bet AFTER the result had concluded. The bet was placed 2 hours before the game was played and the bookie had the time to cancel the bet but decided not to until the game had already finished.
Bruce
19 June 2023
Comment from uk.trustpilot.com
Would of gave a 0 if I could. This is the worst site ive ever been on. All they do is take take take. Features never seemed to pay its just dead spin after dead spin. Stay away from this site
John
19 June 2023
Comment from uk.trustpilot.com
Virgin bet, in regards to your response below, I know that games are random....my point is that after finally getting 2 "bonus rounds," I won 90 pence and 95 pence. if you think that this sort of return is acceptable from a very rare bonus round, then you really are just ripping us off.
John
18 June 2023
Comment from uk.trustpilot.com
Right, not using this casino anymore, but listen to this.. Played Hades slots, after hundreds of spins finally got the long awaited bonus round....won 95 pence.After getting told its all random.i tried another gane just now "Secrets of the pheonix megaways" hundreds of spins...finally got the the very rare bonus round...and won 90 pence.They are just laughing at us, anyway, remaining money withdrawn.My account is Leidos516 so Virgin can check and I look forward to the usual response...perhaps start giving the customers decent returns for once.
Arjun
18 June 2023
Comment from uk.trustpilot.com
THESE SCAMMERS RESTRICT UOUR ACCOUNT JUST AS THEY PLEASE, NO REASON, NO NOTICE NOTHING... THE ONLY REASON I CAN THINKNOFF IS BECAUSE I WON ABOUT 100. SO THAT'S IT THEN? THESE SORE LOSERS CANT ACCEPT PEOPLE WINNING A BIT BUT IF YOU LOSE LOT OF MONEY THEY'LL PULL THE RED CARPET FOR YOU. HAHAHA SORE LOSERS SO GLAD I TOOK 100 FROM YOU SCAMMERS ? SO PEOPLE YOU ARE WARNED THE WAY THESE SCAMMERS ARE CHEATING YOU. THEY WONT LET YOU WIN THESE LOSERS. FOR ME ANYWAY I'LL FIND MUCH BETTER WEBSITE ELSEWHERE BYEBYE SCAMLOSERS HAHAHA HIHIHI
Richard Evans
18 June 2023
Comment from uk.trustpilot.com
Probably the worst betting site/app, recieve emails regarding free bets, or money back offers but then nothing available when u log in, total scam..sir Richard Branson must be skint after his failed space mission
Martin B
13 June 2023
Comment from uk.trustpilot.com
Avoid at all costs, blocked my account for sports betting, refused to give me my winnings, jumped through hoops to provide all documents and still refusing to verify my account, get the same rubbish response which is clearly copied and pasted from the set responses that they have to send to customers, no customer service whatsoever, pointless contacting support or live chat as they are useless! I've even asked for a deadlock number and they are refusing to provide this as well!If you want a decent experience use a different bookmaker
Mr Z Pagani
12 June 2023
Comment from uk.trustpilot.com
REFUSED TO TAKE ANY FURTHER SPORTS BETS FROM ME.Edit: please ignore the lame response in the replies from Virgin Bet. I've already reached out to customer support and they REFUSED to tell me why my account is restricted to ZERO. This ultimately occurred after WINNING so it doesn't take an Einstein to work out what is going on. Virgin replies in this thread are disingenuous at best. Stop it. Had the account for nearly two years, it was my go to bookie for a while. I started winning some decent bets on the horse racing. Which must have put my account in profit. I then went on and couldn't place any bets (couldn't even place 10p on the champions league final lol.) I jumped on live chat to find out what was going on and I was told the traders were not accepting any further bets from me. So virgin response was to effectively ban me from the platform the moment I won money.There it is ladies and gentleman. Virgin bet advertise something that doesn't exist, unless you are willing to lose. Says alot doesn't it. Weed out the potentially profitable customers and kick them off the platform while praying on the vulnerable punters and gambling addicts. What an unethical industry it really is.
Stephen
11 June 2023
Comment from uk.trustpilot.com
Absolute poor when it comes to casino part as it totally rips you off completely. As for horse racing and other bits competitive with odds.. you take a chance with gambling on the horses, football, and other bits then you put your winning on them robbing you on the casino part.. random wins my back side. Total joke
matt
10 June 2023
Comment from uk.trustpilot.com
Company uses algorithms to rigg roulette etc if you start winning.
John
09 June 2023
Comment from uk.trustpilot.com
Real player experience. 9 Masks of fire..after 500 spins finally got the bonus round, it's impossible to get....I was excited...and won...1.20.....unreal site, hates its customers
JustDean
07 June 2023
Comment from uk.trustpilot.com
Virgin bet have certain betting rules specifically to football which no other site has which directly make every bet you place in there favor regarding corners.If you place a bet on Birmingham vs aston villa for example and you bet that villa has more cards than birmingham and the game ends with 3 birmingham cards and 4 aston villa cards.......If one of those aston villa cards were to a coach or player on the bench your bet is loser even tho they got more and every other site ive used anyway would acknowledge that card. BUT if you have a bet for under 4 cards for villa and they get 3 cards to players and 1 card to a player on the bench..........the bet is still a loser. I'm writing this review directly after having this issue - two bets, one for over 4 cards and one for under 4 cards ......both lost because they dont acknowledge the card on one bet and do on the other. Shocking - please do yourself and favor and go elsewhere for your football bets. Did speak to two people on live chat and both gave me completely different reasoning,
Robert Gazinsky
06 June 2023
Comment from uk.trustpilot.com
Useless...games completely fixed. Free game: "You're one pick away from free spin...".Well after having played 30 times, never managed to get this ONE PICK.Hahaha what a joke I'm not very surprised to be honest. Another scammer casino fixing their games.
John
04 June 2023
Comment from uk.trustpilot.com
Wow - Just wow, just played Vegas blackjack 10 hands and the dealers hands were 21,21,20,20,20,20,21,22,20,21Compete and utter joke and 100% fixed
JOE DARVER
02 June 2023
Comment from uk.trustpilot.com
USELESS PATHETIC COMPANY DONT GO THERE THESE SCUMBAGS JUST WANT YOU TO SIGN IN AND THEN CHEAT YOU OFF
Jarvis James-amoo
31 May 2023
Comment from uk.trustpilot.com
So recently they set a limit on my account (a limit I'm unaware of because there's not communication) as I lost 1400. Although since I lost loads I got 50 a goal on fives 3 weeks in a row (gave me terrible players for two weeks like literally all defenders) and I won 150 one week, I started winning the free daily game and now I get 20/10 on fives and I've had a few lucky goals from defenders and midfielders. Just won 160 on the monthly game and it allowed me to gamble that without issue even though recently I can't gamble anything.. they're not being clear with me and they reward you when you lose money basically. I'd rather these things just be random instead of clearly being fixed. I would avoid this and go somewhere else.
Jane Hendley
29 May 2023
Comment from uk.trustpilot.com
put 800 in nothing over 25 win worse site ever
Gavin
28 May 2023
Comment from uk.trustpilot.com
I have been using Virgin bet weekly, for small bets, for a few months. Mainly lost but then won, yeh! Suddenly out of the blue I can't use promotions I.e the account is restricted. When I asked why they said it was a business decision and there would be no further explanation. These days I don't think that is acceptable decisions should be transparent. Was it because I took 75 off them?
John Carver
28 May 2023
Comment from uk.trustpilot.com
I DONT KNOW WHERE TO BEGIN TO SAY THEY ARE ABSOLUTELY USELESS....I TRIED EVERYTHING ON THEIR WEBSITE SPORT CASINO BINGO... THEY ARE USELESS IN EVERYTHING.LIVE SPORT BETTING, "YOUR BET HASN'T BEEN PLACED AS THE ODDS HAVE CHANGED".... HUH...YES OF COURSE BECAUSE YOUR BLOODY WEBSITE IS LOADING BETS LIKE A TURTLE!!! TAKES 5 MINUTES FOR A LIVE BET TO GET PLACED SO BASICALLY YOU CANT PLACE A BET AS IN ANY LIVE SPORT ODDS KEEP CHANGING ALL THE TIME. ABSOLUTELY USELESS. SHOULD TAKE 5 SECONDS TO PLACE A LIVE BET NOT 5 MINUTES BECAUSE HUH YEAH! OF COURSE THE ODD HAS CHANGED WHILE THE BET WAS CONFIRMED!!! WASTE WASTE WASTE OF TIME. AMATEUR WEBSITE. YOU MIGHT AS WELL NOT HAVE A LIVE SPORT BETTING AREA THEN BUNCH OF AMATEURS.WHAT IS THE POINT OF ALL THIS? LIVE BETTING YOU WANT TO BET BECAUSE YOU FEEL A TEAM OR A PLAYER IS GOING TO WIN BUT IF YOUR BET IS SYSTEMATICALLY REJECTED BECAUSE IT TAKES HALF AN HOUR TO GET CONFIRMED IS ABSOLUTELY RIDICULOUS. BASICALLY FROM THEIR USELESS SPORT PLATFORM YOU CANT PLACE A LIVE SPORT BET , AND AT THE END THEY TELL YOU " SORRY THE EVENT HAS FINISHED" ....OH...REALLY???? WHAT A WASTE OF TIME....IF YOU WANT TO BET ON SPORT JUST AVOID THEY'RE NOT GOOD ENOUGH... WHAT AMATEURISH IS THIS NO WONDER THEY'RE NOT ADVERTISING FOR SPORT, THEY DONT SEEM TO KNOW THEIR STUFF.
John
27 May 2023
Comment from uk.trustpilot.com
To add to my below post, I decided to play Fishing frenzy, the big catch, until I got a bonus round, so after another 150 spins I finally got one, so over 500 spins total.....my win on this much anticipated event....,3.80..make your own mind up if that seems fair. Also did 500 spins in "9 masks of fire" never achieved bones round. so all together 900 spins and 1 bonus round. you can forget about random generators etc, in truth Virginbet odds are so far stacked against the player it's not gambling, but robbery. anyway I've now left......just got bonus round on 9 masks of fire...after 500 spins.....I won 2.10 lol AVOID AVOID or go broke
Clive
26 May 2023
Comment from uk.trustpilot.com
After more than 2 years with Virgin Bet I suddenly found that I could not deposit any money as my account had some restrictions put on it.I thought this was rather odd, never had an issue in the 2 years so I tried again, same thing.Then I called them up and the rep told me that yes there is a restriction but he doesnt know why! This guy told me that oh they will contact within 5 to 7 days?.I asked him to be serious and tell me whats really going on, and guess what he was being serious!After I explained that it was not good enough we arranged for a call back today.While all of this is happening by account is still blocked!So today I get that call from Calum and thats when it went wonky.He told me that oh yes we put a restriction on your account because they need to check my source of funds again as its been a few years.At this point I thought to myself is this guy for real?I explained to this guy, that you guys call me every month for a monthly review (which is good) and that was only a week ago so why didnt you ask me then, he had no answer for that easy question.So then he told me how this will work, I send him the pay slips and they will review them within 5 to 7 days.At this point I thought hes having a laugh and this would be sorted this morning.NO he wasnt.I explained to Calum that most normal companies if they needed something they would ask and give you a time scale.Not Virgin Bet, they would happily steal money from you for months upon months, call you monthly for a catch up review which again is a load of pony as someone else can just come along and do what they want.Now to add to all of this I explained to this STUPID COMPANY that we all look forward to the premiere league (well at least the football pundits) so this weekend is the final week of the season and they decide to block my account and think its funny so I cant even bet on the final day.All of this because I did nothing wrong, was a normal customer doing normal things.Watch out Richard Branson, yet another company using your brand name to scam customers, unless you think that good customer service is just blocking someones account for no reason and expecting them to call in.
John
25 May 2023
Comment from uk.trustpilot.com
Honest review - Computerised roulettes seems fine, decent return, Live Blackjack is good. Hades slots very good and pays well. Fishing Frenzy, avoid at all cost - 400 spins and 1 bonus round. Deal no Deal Golden game, again utterly impossible to get a bonus round, 200 spins and nothing. Goonies 50 spins and no bonus round. so the site is very very stingy in offering bonus rounds so their random number generator is stacked very much against the players
Bella
24 May 2023
Comment from uk.trustpilot.com
MY BET FOR YOU IS TO STAY CLEAR OFF THIS SITE. TOTAL SHAMS WERE HAPPY TAKING MY MONEY BUT WHEN I BEGAN WINNING THEY SUDDENLY DECIDED THEY WANT TO LIMIT MY BETS !!!!
Bruce
20 May 2023
Comment from uk.trustpilot.com
Stay away from this site it's an absolute joke all they do is take your money and never let you win on the slots. Lost count of the number of features I've had and the returns have been an absolute joke.
Jay
20 May 2023
Comment from uk.trustpilot.com
Signed up yesterday deposited 40 in total playing at 20p a spin and absolutely nothing, 50 free spins welcome bonus at 20p a spin pay out....1.67 won't be coming back on here
Shan Fernando
19 May 2023
Comment from uk.trustpilot.com
DO NOT PLAY CASINO WITH THIS VIRGIN COMPANY ?ABSOLUTELY? winning, SCAMMED ALL THE GAMES PROGRAMMED AND IT DESIGNED SUCKING YOUR MONEY REAL QUICKER THANK YOI THOUGH,PLEASE STOP PLAYING( FISHING BIGGER POTS OF GOLD?ITS Circle ?? nothing big you ever winning 0.10 pee 0.20 0.30 and MEGA winning never matched with fishing man ? its all rubbish winnings and MAJOR or anything never matched and if it will matches it will be MIRACLE ? Stop stop please stop because all the casino online rubbish money games and its fu.g SCAMMING OUR MONEY AND UK GAMBLING COMMISSIONER GO AND INVESTIGATE ALL THE GAMES BECAUSE ITS ALL UNFAIR WINNING AND ITS DESIGNED TO SUCKING MONEY.This trust pilot not make trust with you , its all money games ,
Dean Brewer
16 May 2023
Comment from uk.trustpilot.com
I thought virgin was a fair site logged on to live roulete had a few bets nothing happend then when my number came in not once but 3 times they said arror and gave my money back avoid at all cost cos 3 in a row is not just a sign its a joke
Shan Fernando
16 May 2023
Comment from uk.trustpilot.com
ABSOLUTELY SCAMMED MONEY!STILL VIRGIN AND NAME TELLING THE TRUTH,THATS WHY VIRGIN CASINO NEVER PAY GOOD MONEY ,SPINNING SPINNING AND SPINNING LIKE 24hrs , NO WINNINGS AT ALL ,GOD PORTS NEW GAME ?,EYE OF THE HOUR DISGUSTING , FISHING FERNZ BIG CATCH NO WINNINGS AND THOSE ALL GAMES PROGRAMMED HOW THEY WANT ,gambling commissioner please INVESTIGATE VIRGIN CASINO ONLINE GAMES ,please stay away from VIRGIN BETS .
Ms Alison WALKER
15 May 2023
Comment from uk.trustpilot.com
Here I am again onto my 3rd year I think, and still I say this is the top online casino, still a few game tech issues, But had some amazing wins, withdrawal is easy, customer service are great. It's so nice to play on a site where you actually win something! would love some games pandagoda style, consistency good wins good pay out awesome now just waiting for a jackpot win ha ha , but in all honesty even if you win quite a big win, the wins don't stop coming like 'other casinos' this is my no1 by far.
John
14 May 2023
Comment from uk.trustpilot.com
Multi hand Blackjack is 100% fixed...from 15 hands dealer got 20 or 21 13 times. EVERY time first dealer car is a picture they get another picture or Ace....how is this even legal, players have zero chance to win.
Kieran Davies
13 May 2023
Comment from uk.trustpilot.com
There online casino is a pure scam!! I played 12 hands in 12 different tables they 19 on 5 hands 20 on 6 hands and 21 on another hand! Pure scam highest I got dealt was a 17 pure Skam!! I couldnt win one hand!! They need investigating
Emma Peters
13 May 2023
Comment from uk.trustpilot.com
I've written alot of reviews and I qlwats like to keep it honest and to the point, virgin bet is a okish sie not the best or definitely not the worst, pros, great games easy access and easy to use and get to the games you want to get too. Customer service., withdrawal is easy, cons payment takes 48 hours to get into account which in this day and age is too long, and biggest con and I've read it in alot of reviews your halfway through a game and error code comes up and it stops your game that's a big no no. In the casino world it happened to me around 6 times over a 3 hour game play so I left in the end, over alla 3 star is fair. It could be a easy 4 star if the error code was sorted out and payments was made within 24 hours.
Ben H
12 May 2023
Comment from uk.trustpilot.com
Great site for sports betting, plenty of offers and quick payouts.Slots on the other hand are terrible, bonuses sporadic at best, when they do they are terrible and lots of errors resulting in having to load the games up constantly.Skybet and Coral much better for slots.
zoran jankov
14 July 2023
Comment from uk.trustpilot.com
Today after 6months still not pay my money which I won ticket and I wrote to customer support email with saying that they are scammers and don't want to pay my money from my account and don't want to have never ever something with the name call virgin and also I told to the email I will write a good review about my experience with them ( VIRGIN BET) and I received an email saying we locked your account from the previous email which I wrote that.But I did not wrote nothing bad only that I will write good reviews.Do not open virgin bet people nothing called virgin go far and don't ever have something with scammers shameless.
Today after 6months still not pay my money which I won ticket and I wrote to customer support email with saying that they are scammers and don’t want to pay my money from my account and don’t want to have never ever something with the name call virgin and also I told to the email I will write a good review about my experience with them ( VIRGIN BET) and I received an email saying we locked your account from the previous email which I wrote that.But I did not wrote nothing bad only that I will write good reviews.Do not open virgin bet people nothing called virgin go far and don’t ever have something with scammers shameless.