Virgin Bet PLAYER REVIEWS(962)

nigel smith
25 July 2023
Comment from uk.trustpilot.com
Half the time I can't bet because of time limits or deposit limits that have been changed by v bet

edward
25 July 2023
Comment from uk.trustpilot.com
In the past I have used different betting sites but none come even close to Virgin bet on many levels. The free games are the best by far, and so many to use that are genuine. The customer service again is superior to any that I have used before, if you want to speak to someone on the phone you can do so easily, many betting sites do not offer this. When I email I always receive a fast response even on busy days.The staff that I speak to during telephone conversations again are the best, they are always friendly and helpful and speak clearly, something other sites can learn from as callers are directed to Asia and I found a communication barrier often. The site layout is superb, easy to navigate and has a good range of betting available.

LCFC
25 July 2023
Comment from uk.trustpilot.com
I used to yourselves regularly and felt a valued customer. I was supposedly a VIP customer then all of a sudden I wasn't. No notifications no anything. Since moved my custom elsewhere where my loyalty is rewarded.

Jason O'Neil
25 July 2023
Comment from uk.trustpilot.com
All the chances at free bets. It makes you feel valued as a customer. The Ladder, Fives and other offers are brilliant opportunities for free bets that is beyond all your competitors. 🤩

George Gemmell
25 July 2023
Comment from uk.trustpilot.com
ExcEx Ellen promotions bet 5pound on bet builder get 5pound free bet plus money back as free ber if horse finishes 2or3

sonnie
24 July 2023
Comment from uk.trustpilot.com
Spent a lot of money on 1 slot, nothing back! Then when finally got on a different slot that was starting to pay back i get kicked off!!! Now it won't let me log on!!! Don't like winners....

joao Vieira
23 July 2023
Comment from uk.trustpilot.com
Avoid.... Very predicted casino. Keep records of your games and you will see. Making a record of my game history, to make a report to the Gambling standard's.

Nick Hayes
22 July 2023
Comment from uk.trustpilot.com
Whatever you do make sure you don't win anything. They will ban you. I have been barred from all promotions (even casino that I haven't taken part in).Stake restricted to zero overnight. Virginbet are notorious for not liking any winners, so tread carefully, or preferably avoid this site.

John Impey
20 July 2023
Comment from uk.trustpilot.com
I’ve always liked using virgin bet’s site. It stands out from others I’ve used. They don’t take ages to pay out like some bookmakers. Good range of bets, prices and offers. Where they do fall down is cash outs. They are there , but not necessarily available. I had a baseball acca recently which offered me a cash out over £460. For a stake under £10. Pressed on this several times and froze saying cash out unavailable. Just wasn’t going to let me have it. Virgin not willing to look at it. Just the usual markets change etc etc. Bet obviously didn’t pan out my way. But that offer was there at one point and I pressed to agree on that amount. The money should be mine. Pondering now whether to deposit more money for similar bets in future.

zoran jankov
16 July 2023
Comment from uk.trustpilot.com
SCAMMERS DON'T EVER OPEN THIS SITE PEOPLE AFTER 6MONTHS STILL DON'T WANT TO PAY MY MONEY AND ALSO LOCKED MY ACCOUNT BECAUSE I WROTE I WILL TAKE THEM TO THE COURT THIEF'S SCAMMERS SCUMBAGS NEVER EVER....MONDAY 17/07/23 I WILL CALL EVERY SUPPOSE WHICH I WILL FIND AND DEFINITELY I WILL FINISH MY ISSUE WITH THIS SCUMBAGS AND EVERY 24HOURS I WILL WRITE REVIEW FOR THIS SCAMMERS GAMBLING FAKE BET COMPANY I WILL DESTROY THEM UNTIL THEY NOT PUT THE KEY AT THERE SCAMMERS DOOR!!!! EVERY 24 HOURS PLEASE PEOPLE WRITE REVIEW WHO WHAT HAVE ISSUES WITH THIS SCAMMERS....THERE REVIEWS WILL BE NOT ACEPTBLE FROM US BECAUSE WILL ALL KNOW THOSE 5STARS REVIEWS THEY BEEN WRITTEN FROM THEM...NO ONE WILL GIVE THEM 5STARS IT'S ALL FAKE.I WILL CONTINUE WRITING BECA IM AT STEP 3 INVESTIGATION HOW THEY SAYING AND THEY DON'T WANT TO TELL ME UNTIL WHEN THIS INVESTIGATION WILL BE.AFTER 6MONTHS STILL WAIT FOR THE PAYMENT AND REST OF THE MONEV WHICH DOESN'T HAVE NOTHING WITH THE TICKET WHICH I WON.( I DON'T NEED TO REACH YOU ANYMORE SCAMMERS I WILL WRITE I REVIEWS EVERY SINGLE DAY BUT TOMORROW MONDAY I WILL CALL ANY SUPPORT LINE THAT EXISTS SCAMMERS THIEF'S SCUMBAGS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! )

Luke Savadra
15 July 2023
Comment from uk.trustpilot.com
Scumbags with fixed slots. They will deny it with the same speech of fairness and randomess but it's all lies if you compare to other sites.

Fiona Hagan
15 July 2023
Comment from uk.trustpilot.com
Please read the negative reviews for this site and DO NOT play I know the slot games are supposedly random but this has been the worst I have ever experienced I deposited quite a few times and honestly won a couple of pounds by this point on all other sites I have played I would win enough to withdraw and get something back.I am so annoyed I didn't take on board the negative reviews. The company makes it look like the customers who leave negative reviews are just annoyed because they lost but I can assure anyone this is not a good site to play on if you want to win a decent amount. I do expect to lose but also to win sometimes.

zoran jankov
14 July 2023
Comment from uk.trustpilot.com
Today after 6months still not pay my money which I won ticket and I wrote to customer support email with saying that they are scammers and don't want to pay my money from my account and don't want to have never ever something with the name call virgin and also I told to the email I will write a good review about my experience with them ( VIRGIN BET) and I received an email saying we locked your account from the previous email which I wrote that.But I did not wrote nothing bad only that I will write good reviews.Do not open virgin bet people nothing called virgin go far and don't ever have something with scammers shameless.

Ben Blogg
14 July 2023
Comment from uk.trustpilot.com
Cannot trust them. Betting with them for a while. Bet £10 on horserace offer that gave £10 free bet if you lost.Lost, but no free bet given. Contacted support who check with promotions, they stated, decided not to give me any free bet offers. no reason. Did not break any of their rules. They did not notify me they were withdrawing offers before I made the bet. Stated they do no have to, can cancel offers any time they wish without notification.

Lee Smith
14 July 2023
Comment from uk.trustpilot.com
No phone support, takes an age to solve anything via text, that’s if it does actually get resolved, small max payout so don’t support bets, Casino stakes v returns are shocking. Good for them but not you. There are some good bonuses if that’s what you are after. Avoid

Rick Bell
10 July 2023
Comment from uk.trustpilot.com
The site is ok for bonuses especially at the begin.The monthly review is a good thing but this month they should have called on 6th of july but not had a call so maybe this has now finished.The prices on sports betting are not as good as bet 365.The cash out is terrible as there is so much time you dont even get an offer ,and when you do it is poor compared to bet365.If your not bothered about best prices and cash out the site is ok but for me bet 365 is far better.

joao Vieira
09 July 2023
Comment from uk.trustpilot.com
No chance of winning in the casino. One word of advice. Don't play there. Highly fixed. Horrendous experience. Must be reported. Keep the records of your games and you will see.

Ginette Attwood
09 July 2023
Comment from uk.trustpilot.com
Deposited quite a bit and no wins yet, I don't think that's going to change either..I have noticed you can be winning small wins on 20p but the second you change your bet higher the whole game changes and it WONT give you 1 single win yet as soon as you lower it back down to 20p it immediately starts to give you the 4p, 8p wins again..very strange????I have tried a few different slot games now and let me tell you its like banging your head up a brick wall..

Sarah Sorrell
08 July 2023
Comment from uk.trustpilot.com
Awful site deposit after deposit and all you get is 20p win on £1 stake no bonuses like trying to get blood out of a stone trying to get a bonus even after depositing over £100 don't waste your money!!

MONF
08 July 2023
Comment from uk.trustpilot.com
It's not a very good website. They email you promotions but the links don't even go to the events they talk about. The chat is also unhelpful. There should be a way to skip the automated bot, but tbh, even after getting through to a person, he was fairly rude and not useful.

Luke
07 July 2023
Comment from uk.trustpilot.com
Since my cool off period has ended I'm getting absolutely spanked on games that I've spent hours playing in the past and would normally get on the bonusses regularly, since coming back from cool off they've taken over 300 off me without even getting a sniff in. Calculated company

John
05 July 2023
Comment from uk.trustpilot.com
Took my £20 deposit amount but never added it to my balance, gave up chasing it after a few days, more reputable honest firms to go with.

Sherrie
05 July 2023
Comment from uk.trustpilot.com
It was my favourite site to gamble. I used Virgin Bet almost daily. I don't bet high stakes but love the odd horse race or acca bet for some fun occassionally. I pretty much only used Virgin Bet but last month they sent me an abrupt and rude email to say that I will not be able to take part in any of their promotions anymore, with no reason given.I have no idea why they'd do this to me and since then I have rarely used them and will continue to use other bookmakers when possible.

Charlie
05 July 2023
Comment from uk.trustpilot.com
WOW ABSOLUTE CORRUPT DISGRACE FIX OF A SITE. please explain how you call this random??? Do you call wagering over 350 with no bonus random.???? Absolute not!! You are the BIGGEST lying cheating site going. There is NO FAIR GAMEPLAY here when you spend that much with not a single bonus!!! I will be collecting all my evidence and transaction history and taking this to the gambling commision. BIGGEST CORRUPTIONS GOING!!! YOU SHOULD BE ASHAMED!

Jackie Ross
04 July 2023
Comment from uk.trustpilot.com
I've been playing with virgin bet for quite some time and have excellent winnings, some days nothing some day wow, some people are a little to greedy and want to win all the time, withdrawal of winnings is very quick, I love Virgin Bet

zoran jankov
22 June 2023
Comment from uk.trustpilot.com
Poor virgin bet guys do not open account with this scammers I won ticket 12/01/23 which I placed bet 400 so I win in total 613.33 from that day they still keep my account blocked and don't want to pay my money almost 6months and they still saying we doing investigation...investigation for 213.33..imagine if someone win 10000 when they will pay this amount never.This is so embarrassing with this poor scammers gambling virgin bet...the biggest scumbags ever seen.Never again.SCAMMERS!!!!!!!!And please do not reply to me... please contact our customer support team because your customer support team is not doing nothing then just saying our team is doing investigation...investigation on what it is so embarrassing same as the virgin broadband....poor management.

Daniel
21 June 2023
Comment from uk.trustpilot.com
Was ok until I started winning a few bets.A horse I backed came in second place at 16/1 and I had ten quid each way. Bet was settled as won, day after the bet has been changed to lost and money disappeared. I asked why and they said its in the terms and conditions you agree too when you sign up..error on race or odds offered or venue bla bla bla .I asked her to please explain the error they are saying occurred and the Customer service was very unhelpful and rude at that and just told me to basically go away.Didnt mind taking thousands off me In lost bets over the years but as soon as I start to win a bit to much for the liking they start messing about like this.Disgraceful behaviour and I closed my account before they can cheat me out of any more winnings and will now go to William Hill and hopefully get a better service. Should be ashamed of yourself Virgin Bet.out of order.

Luke
20 June 2023
Comment from uk.trustpilot.com
Took a 4 week "cool off" they've decided to close my account. Took just under a G in profit the last 4 weeks leading up to my cool off and thought I best "quit whilst I'm ahead" and take a little break to prevent giving it them all back. Sore losers spat their dummy out

Archie Downs
20 June 2023
Comment from uk.trustpilot.com
they voided my winning bet after the event because of a pricing error which is ridiculous, costing me 250 in profit. Be careful.

Rog
19 June 2023
Comment from uk.trustpilot.com
Voided what should have been a winning bet AFTER the result had concluded. The bet was placed 2 hours before the game was played and the bookie had the time to cancel the bet but decided not to until the game had already finished.

Bruce
19 June 2023
Comment from uk.trustpilot.com
Would of gave a 0 if I could. This is the worst site ive ever been on. All they do is take take take. Features never seemed to pay its just dead spin after dead spin. Stay away from this site

John
19 June 2023
Comment from uk.trustpilot.com
Virgin bet, in regards to your response below, I know that games are random....my point is that after finally getting 2 "bonus rounds," I won 90 pence and 95 pence. if you think that this sort of return is acceptable from a very rare bonus round, then you really are just ripping us off.

John
18 June 2023
Comment from uk.trustpilot.com
Right, not using this casino anymore, but listen to this.. Played Hades slots, after hundreds of spins finally got the long awaited bonus round....won 95 pence.After getting told its all random.i tried another gane just now "Secrets of the pheonix megaways" hundreds of spins...finally got the the very rare bonus round...and won 90 pence.They are just laughing at us, anyway, remaining money withdrawn.My account is Leidos516 so Virgin can check and I look forward to the usual response...perhaps start giving the customers decent returns for once.

Arjun
18 June 2023
Comment from uk.trustpilot.com
THESE SCAMMERS RESTRICT UOUR ACCOUNT JUST AS THEY PLEASE, NO REASON, NO NOTICE NOTHING... THE ONLY REASON I CAN THINKNOFF IS BECAUSE I WON ABOUT 100. SO THAT'S IT THEN? THESE SORE LOSERS CANT ACCEPT PEOPLE WINNING A BIT BUT IF YOU LOSE LOT OF MONEY THEY'LL PULL THE RED CARPET FOR YOU. HAHAHA SORE LOSERS SO GLAD I TOOK 100 FROM YOU SCAMMERS ? SO PEOPLE YOU ARE WARNED THE WAY THESE SCAMMERS ARE CHEATING YOU. THEY WONT LET YOU WIN THESE LOSERS. FOR ME ANYWAY I'LL FIND MUCH BETTER WEBSITE ELSEWHERE BYEBYE SCAMLOSERS HAHAHA HIHIHI

Richard Evans
18 June 2023
Comment from uk.trustpilot.com
Probably the worst betting site/app, recieve emails regarding free bets, or money back offers but then nothing available when u log in, total scam..sir Richard Branson must be skint after his failed space mission

Martin B
13 June 2023
Comment from uk.trustpilot.com
Avoid at all costs, blocked my account for sports betting, refused to give me my winnings, jumped through hoops to provide all documents and still refusing to verify my account, get the same rubbish response which is clearly copied and pasted from the set responses that they have to send to customers, no customer service whatsoever, pointless contacting support or live chat as they are useless! I've even asked for a deadlock number and they are refusing to provide this as well!If you want a decent experience use a different bookmaker

Mr Z Pagani
12 June 2023
Comment from uk.trustpilot.com
REFUSED TO TAKE ANY FURTHER SPORTS BETS FROM ME.Edit: please ignore the lame response in the replies from Virgin Bet. I've already reached out to customer support and they REFUSED to tell me why my account is restricted to ZERO. This ultimately occurred after WINNING so it doesn't take an Einstein to work out what is going on. Virgin replies in this thread are disingenuous at best. Stop it. Had the account for nearly two years, it was my go to bookie for a while. I started winning some decent bets on the horse racing. Which must have put my account in profit. I then went on and couldn't place any bets (couldn't even place 10p on the champions league final lol.) I jumped on live chat to find out what was going on and I was told the traders were not accepting any further bets from me. So virgin response was to effectively ban me from the platform the moment I won money.There it is ladies and gentleman. Virgin bet advertise something that doesn't exist, unless you are willing to lose. Says alot doesn't it. Weed out the potentially profitable customers and kick them off the platform while praying on the vulnerable punters and gambling addicts. What an unethical industry it really is.

Stephen
11 June 2023
Comment from uk.trustpilot.com
Absolute poor when it comes to casino part as it totally rips you off completely. As for horse racing and other bits competitive with odds.. you take a chance with gambling on the horses, football, and other bits then you put your winning on them robbing you on the casino part.. random wins my back side. Total joke

matt
10 June 2023
Comment from uk.trustpilot.com
Company uses algorithms to rigg roulette etc if you start winning.

John
09 June 2023
Comment from uk.trustpilot.com
Real player experience. 9 Masks of fire..after 500 spins finally got the bonus round, it's impossible to get....I was excited...and won...1.20.....unreal site, hates its customers

JustDean
07 June 2023
Comment from uk.trustpilot.com
Virgin bet have certain betting rules specifically to football which no other site has which directly make every bet you place in there favor regarding corners.If you place a bet on Birmingham vs aston villa for example and you bet that villa has more cards than birmingham and the game ends with 3 birmingham cards and 4 aston villa cards.......If one of those aston villa cards were to a coach or player on the bench your bet is loser even tho they got more and every other site ive used anyway would acknowledge that card. BUT if you have a bet for under 4 cards for villa and they get 3 cards to players and 1 card to a player on the bench..........the bet is still a loser. I'm writing this review directly after having this issue - two bets, one for over 4 cards and one for under 4 cards ......both lost because they dont acknowledge the card on one bet and do on the other. Shocking - please do yourself and favor and go elsewhere for your football bets. Did speak to two people on live chat and both gave me completely different reasoning,

Robert Gazinsky
06 June 2023
Comment from uk.trustpilot.com
Useless...games completely fixed. Free game: "You're one pick away from free spin...".Well after having played 30 times, never managed to get this ONE PICK.Hahaha what a joke I'm not very surprised to be honest. Another scammer casino fixing their games.

John
04 June 2023
Comment from uk.trustpilot.com
Wow - Just wow, just played Vegas blackjack 10 hands and the dealers hands were 21,21,20,20,20,20,21,22,20,21Compete and utter joke and 100% fixed

JOE DARVER
02 June 2023
Comment from uk.trustpilot.com
USELESS PATHETIC COMPANY DONT GO THERE THESE SCUMBAGS JUST WANT YOU TO SIGN IN AND THEN CHEAT YOU OFF

Jarvis James-amoo
31 May 2023
Comment from uk.trustpilot.com
So recently they set a limit on my account (a limit I'm unaware of because there's not communication) as I lost 1400. Although since I lost loads I got 50 a goal on fives 3 weeks in a row (gave me terrible players for two weeks like literally all defenders) and I won 150 one week, I started winning the free daily game and now I get 20/10 on fives and I've had a few lucky goals from defenders and midfielders. Just won 160 on the monthly game and it allowed me to gamble that without issue even though recently I can't gamble anything.. they're not being clear with me and they reward you when you lose money basically. I'd rather these things just be random instead of clearly being fixed. I would avoid this and go somewhere else.

Jane Hendley
29 May 2023
Comment from uk.trustpilot.com
put 800 in nothing over 25 win worse site ever

Gavin
28 May 2023
Comment from uk.trustpilot.com
I have been using Virgin bet weekly, for small bets, for a few months. Mainly lost but then won, yeh! Suddenly out of the blue I can't use promotions I.e the account is restricted. When I asked why they said it was a business decision and there would be no further explanation. These days I don't think that is acceptable decisions should be transparent. Was it because I took 75 off them?

John Carver
28 May 2023
Comment from uk.trustpilot.com
I DONT KNOW WHERE TO BEGIN TO SAY THEY ARE ABSOLUTELY USELESS....I TRIED EVERYTHING ON THEIR WEBSITE SPORT CASINO BINGO... THEY ARE USELESS IN EVERYTHING.LIVE SPORT BETTING, "YOUR BET HASN'T BEEN PLACED AS THE ODDS HAVE CHANGED".... HUH...YES OF COURSE BECAUSE YOUR BLOODY WEBSITE IS LOADING BETS LIKE A TURTLE!!! TAKES 5 MINUTES FOR A LIVE BET TO GET PLACED SO BASICALLY YOU CANT PLACE A BET AS IN ANY LIVE SPORT ODDS KEEP CHANGING ALL THE TIME. ABSOLUTELY USELESS. SHOULD TAKE 5 SECONDS TO PLACE A LIVE BET NOT 5 MINUTES BECAUSE HUH YEAH! OF COURSE THE ODD HAS CHANGED WHILE THE BET WAS CONFIRMED!!! WASTE WASTE WASTE OF TIME. AMATEUR WEBSITE. YOU MIGHT AS WELL NOT HAVE A LIVE SPORT BETTING AREA THEN BUNCH OF AMATEURS.WHAT IS THE POINT OF ALL THIS? LIVE BETTING YOU WANT TO BET BECAUSE YOU FEEL A TEAM OR A PLAYER IS GOING TO WIN BUT IF YOUR BET IS SYSTEMATICALLY REJECTED BECAUSE IT TAKES HALF AN HOUR TO GET CONFIRMED IS ABSOLUTELY RIDICULOUS. BASICALLY FROM THEIR USELESS SPORT PLATFORM YOU CANT PLACE A LIVE SPORT BET , AND AT THE END THEY TELL YOU " SORRY THE EVENT HAS FINISHED" ....OH...REALLY???? WHAT A WASTE OF TIME....IF YOU WANT TO BET ON SPORT JUST AVOID THEY'RE NOT GOOD ENOUGH... WHAT AMATEURISH IS THIS NO WONDER THEY'RE NOT ADVERTISING FOR SPORT, THEY DONT SEEM TO KNOW THEIR STUFF.

John
27 May 2023
Comment from uk.trustpilot.com
To add to my below post, I decided to play Fishing frenzy, the big catch, until I got a bonus round, so after another 150 spins I finally got one, so over 500 spins total.....my win on this much anticipated event....,3.80..make your own mind up if that seems fair. Also did 500 spins in "9 masks of fire" never achieved bones round. so all together 900 spins and 1 bonus round. you can forget about random generators etc, in truth Virginbet odds are so far stacked against the player it's not gambling, but robbery. anyway I've now left......just got bonus round on 9 masks of fire...after 500 spins.....I won 2.10 lol AVOID AVOID or go broke
Stuey lowe
25 July 2023
Comment from uk.trustpilot.com
On downside all Bonuses gone downhill compared to what I used to get after spending a lot on site and other gambling sites have better bonuses.On the plus side the responsible gambling limit now is from start of month till end of month to make it easier for customers
On downside all Bonuses gone downhill compared to what I used to get after spending a lot on site and other gambling sites have better bonuses.On the plus side the responsible gambling limit now is from start of month till end of month to make it easier for customers