Virgin Bet PLAYER REVIEWS(962)

John
25 May 2023
Comment from uk.trustpilot.com
Honest review - Computerised roulettes seems fine, decent return, Live Blackjack is good. Hades slots very good and pays well. Fishing Frenzy, avoid at all cost - 400 spins and 1 bonus round. Deal no Deal Golden game, again utterly impossible to get a bonus round, 200 spins and nothing. Goonies 50 spins and no bonus round. so the site is very very stingy in offering bonus rounds so their random number generator is stacked very much against the players

Bella
24 May 2023
Comment from uk.trustpilot.com
MY BET FOR YOU IS TO STAY CLEAR OFF THIS SITE. TOTAL SHAMS WERE HAPPY TAKING MY MONEY BUT WHEN I BEGAN WINNING THEY SUDDENLY DECIDED THEY WANT TO LIMIT MY BETS !!!!

Bruce
20 May 2023
Comment from uk.trustpilot.com
Stay away from this site it's an absolute joke all they do is take your money and never let you win on the slots. Lost count of the number of features I've had and the returns have been an absolute joke.

Jay
20 May 2023
Comment from uk.trustpilot.com
Signed up yesterday deposited 40 in total playing at 20p a spin and absolutely nothing, 50 free spins welcome bonus at 20p a spin pay out....1.67 won't be coming back on here

Shan Fernando
19 May 2023
Comment from uk.trustpilot.com
DO NOT PLAY CASINO WITH THIS VIRGIN COMPANY ?ABSOLUTELY? winning, SCAMMED ALL THE GAMES PROGRAMMED AND IT DESIGNED SUCKING YOUR MONEY REAL QUICKER THANK YOI THOUGH,PLEASE STOP PLAYING( FISHING BIGGER POTS OF GOLD?ITS Circle ?? nothing big you ever winning 0.10 pee 0.20 0.30 and MEGA winning never matched with fishing man ? its all rubbish winnings and MAJOR or anything never matched and if it will matches it will be MIRACLE ? Stop stop please stop because all the casino online rubbish money games and its fu.g SCAMMING OUR MONEY AND UK GAMBLING COMMISSIONER GO AND INVESTIGATE ALL THE GAMES BECAUSE ITS ALL UNFAIR WINNING AND ITS DESIGNED TO SUCKING MONEY.This trust pilot not make trust with you , its all money games ,

Dean Brewer
16 May 2023
Comment from uk.trustpilot.com
I thought virgin was a fair site logged on to live roulete had a few bets nothing happend then when my number came in not once but 3 times they said arror and gave my money back avoid at all cost cos 3 in a row is not just a sign its a joke

Shan Fernando
16 May 2023
Comment from uk.trustpilot.com
ABSOLUTELY SCAMMED MONEY!STILL VIRGIN AND NAME TELLING THE TRUTH,THATS WHY VIRGIN CASINO NEVER PAY GOOD MONEY ,SPINNING SPINNING AND SPINNING LIKE 24hrs , NO WINNINGS AT ALL ,GOD PORTS NEW GAME ?,EYE OF THE HOUR DISGUSTING , FISHING FERNZ BIG CATCH NO WINNINGS AND THOSE ALL GAMES PROGRAMMED HOW THEY WANT ,gambling commissioner please INVESTIGATE VIRGIN CASINO ONLINE GAMES ,please stay away from VIRGIN BETS .

Ms Alison WALKER
15 May 2023
Comment from uk.trustpilot.com
Here I am again onto my 3rd year I think, and still I say this is the top online casino, still a few game tech issues, But had some amazing wins, withdrawal is easy, customer service are great. It's so nice to play on a site where you actually win something! would love some games pandagoda style, consistency good wins good pay out awesome now just waiting for a jackpot win ha ha , but in all honesty even if you win quite a big win, the wins don't stop coming like 'other casinos' this is my no1 by far.

John
14 May 2023
Comment from uk.trustpilot.com
Multi hand Blackjack is 100% fixed...from 15 hands dealer got 20 or 21 13 times. EVERY time first dealer car is a picture they get another picture or Ace....how is this even legal, players have zero chance to win.

Kieran Davies
13 May 2023
Comment from uk.trustpilot.com
There online casino is a pure scam!! I played 12 hands in 12 different tables they 19 on 5 hands 20 on 6 hands and 21 on another hand! Pure scam highest I got dealt was a 17 pure Skam!! I couldnt win one hand!! They need investigating

Emma Peters
13 May 2023
Comment from uk.trustpilot.com
I've written alot of reviews and I qlwats like to keep it honest and to the point, virgin bet is a okish sie not the best or definitely not the worst, pros, great games easy access and easy to use and get to the games you want to get too. Customer service., withdrawal is easy, cons payment takes 48 hours to get into account which in this day and age is too long, and biggest con and I've read it in alot of reviews your halfway through a game and error code comes up and it stops your game that's a big no no. In the casino world it happened to me around 6 times over a 3 hour game play so I left in the end, over alla 3 star is fair. It could be a easy 4 star if the error code was sorted out and payments was made within 24 hours.

Ben H
12 May 2023
Comment from uk.trustpilot.com
Great site for sports betting, plenty of offers and quick payouts.Slots on the other hand are terrible, bonuses sporadic at best, when they do they are terrible and lots of errors resulting in having to load the games up constantly.Skybet and Coral much better for slots.

Kubus Szmytkiewicz
10 May 2023
Comment from uk.trustpilot.com
Good site fast payout but after spending more than 3 thousand pounds I have 200 pounds and they blocked my account for 31 days said time limit I'm not asked for any limit no one asked mi never no one asked me how much I can spend I don't have any gambling problem so why blocked me to keep playing I'm very not happy

Neil
10 May 2023
Comment from uk.trustpilot.com
Easy to use app, great odds and variety to bet on. 0.05p minimum, not forced into high minimum stake.Some nice freebies. Quick to payout, none of this that you hear from other betting companies, endless requests for different id's or outright banning peoples accounts once they win.

Martin Howard
09 May 2023
Comment from uk.trustpilot.com
Once verified the withdrawal process is quick it says 2-3 days but usually within 5 minutes. I understand people have issues with withdrawal to different payment methods (I also have), but using your bank is easy. I win often (not on slots) and except for the cashout system which is flawed this is my favourite site. Others have ceased my account until I verify income which is something I draw the line at. Thanks Virgin.

Banana Man
07 May 2023
Comment from uk.trustpilot.com
I just opened an account, but after reading all the reviews i doubt i will be using this Website, not worth losing my money if this website is that bad. i wish i had looked at the reviews before i wasted time in registering, thanks for the heads up people no deposits from me.

Graham Bulpett
07 May 2023
Comment from uk.trustpilot.com
For the first month or so I thought this site was pretty good, some markets provided better odds than other bookies, good range of bets available, no issues.Then, max bet of 50 on an odds on shot, true colours to the fore. Thought I would look to see if Chaldean was refunded, as per all other sites I use, and NO was the answer. Enough for me, closed account. My experience was OK, but this site is nowhere near 365, Sky, and a couple of others.

Carl Higgins
29 April 2023
Comment from uk.trustpilot.com
Just played through 20 on amazing link bounty. 80p stake. Won once with wilds on the board and won 76p. The RTP% obviously isn't what they claim it is. I'll be sending this to be looked at because that's a complete rip off. Won't be depositing there again so enjoy that 20 because I've took more off you on bets haha.

Andrew
28 April 2023
Comment from uk.trustpilot.com
Placed a bet, bet paid off. Suddenly my verification documents havent passed security and my account was closed with no actual explanation for what was wrong or attempt to reach out and resolve the issue. Money lost, doubt Ill see it again. Wouldnt recommend using this site.

MrMovieMixer
28 April 2023
Comment from uk.trustpilot.com
The worst site i have ever tried and i have tried them all! bonus just don't exist pure robbery! stay away

Matt Shortland
26 April 2023
Comment from uk.trustpilot.com
Left a review with some constructive criticism for the customer support and they banned my account and ignoring all messages, I only wanted to know if it was legal to keep losing so much as i was continually losing over and over with never even 50x with months and and several hundred deposited.and instead of a response I got banned and didn't eventell me I had to find out for myself.

Marius florin
23 April 2023
Comment from uk.trustpilot.com
Hello,I experienced a bad interaction with this beeting house...I use bet365 being unibet..Ladbrokes..and never wait more than one day for refund.. this is the worst online beeting house where I played..I'm waiting my withdraw since Friday and still I didn t received and also bad customer support via app..I ask them for 23 digit numbers for my bank to check where is the payment and they didn't want to provide me..pure disgusting experience on virgin bet.

Charlie
22 April 2023
Comment from uk.trustpilot.com
Not sure whats going on with this site but hundreds gone with 0 bonus on any game i played. Awful

MrMovieMixer
20 April 2023
Comment from uk.trustpilot.com
Put 50 on and they instantly closed my account no reason why...

Helen B. dovers
18 April 2023
Comment from uk.trustpilot.com
Unfortunately the worst betting platform, placed withdrawal for over a week and no response on receiving my money, I almost lost all hope, luckily @ Tesoyplus . com came to my aid and helped me retrieve all my funds that was withheld by these clowns

Christine Rudowski
18 April 2023
Comment from uk.trustpilot.com
I had some technical issues with the site and soon after I reached out for help from their support team, they sent me an email saying I am no longer able to participate in any promotions or offers. It was like being punished for asking for asisstance

Joel Jones
15 April 2023
Comment from uk.trustpilot.com
False Advertisements for their sign on bonuses and useless support

Nguyen
14 April 2023
Comment from uk.trustpilot.com
Unbelievably slow process just to withdrawal money.Ive waited more than 24h but my withdrawal request is not processed, they said they need to manually proceed it compared to other providers. Support is not helpful and doesnt want to listen.Can you give me response when I will get my money back?

Angus Mcleod
13 April 2023
Comment from uk.trustpilot.com
Terrible company, restricted my account due to a "business decision" but never informed me of that decision until I found I was unable to place bets and their livechat told me they reserve the right to not inform customers of such decisions. Company is a joke. There is no redeeming this situation.

Big Al
12 April 2023
Comment from uk.trustpilot.com
I opened an account with these jokers at the start of the Cheltenham Festival.I placed two win singles for 10,both lost and I thought no more about it.Today I received an email stating that my account had been reviewed and that any concessions,( best odds etc.), would no longer apply to the account and stakes may be limited!REALLY!!! I only put on 20 in that month but that's what I wanted to put on,sorry Virgin if you wanted me to lose more,have you not heard of responsible gambling?Needless to say I have closed the account and would advise any other dissatisfied customers to do the same.

John sly
10 April 2023
Comment from uk.trustpilot.com
Backed horse at 6-1won at 11_1 and got best guradine odds big thumps up from me

Lyn Scott
01 April 2023
Comment from uk.trustpilot.com
I have done everything requested by virgin bet i.e.Verification every day for the last weekAnd still they wouldnt let me withdraw, now i cant even log in to my account, as it seems to be blocked. However THEY HAVE MY MONEY!! Not good enough is it.

Kivver
31 March 2023
Comment from uk.trustpilot.com
Just went into my account on Vbet, it said I had a free 1 bet on a bet builder (what's that??). I picked a premier league but couldn't work out how to put the free 1 bet on it, So i thought 'bet builder' might mean more than one bet so picked 3 matches, again how do I use my free 1 bet? Went to chat, starts off with 'chatbot', cut a long story short didn't get the answer I want, it says how to gain the free bet but not how to use it!! Had to fill a load of security questions before being put through to a live talking human being then he asked me the security questions again!!! I've had enough by now and gave up. Shame its been a good site in the past :-(

John
31 March 2023
Comment from uk.trustpilot.com
So based on their previous reply that all slots are fair and random, I just did another 35 quid (30 pence spins) on Fishing Frenzy....AGAIN no bonus round after 250 spins....throw your money down the toilet, it's fairer and more fun

Chris
29 March 2023
Comment from uk.trustpilot.com
Had an account for less than 2 weeks and have already been banned from all promotions. E-mailed Customer Support to query why this has happened and they couldnt give any answer other than it has come following a trading review of your account. This makes no sense as Im not even showing a profit in bets Ive had with them. Utter shambles of a company

wdag
28 March 2023
Comment from uk.trustpilot.com
removed all promotional offers and competitions after approximately 2 weeks of being with them dont contact us to find out why as we will not give you an answer or reason absolutely terrible service

James
28 March 2023
Comment from uk.trustpilot.com
Do not use Virgin Bet its a complete scam. They decided to withdraw all promotional offers for my account going forward with no explanation and told me its final and dont question it.I would be very careful even having an account here as they are quite willing to close/freeze accounts and withdraw offers if you start winning.Virgin bet = moral compass ZERO

Pablo Escabor
27 March 2023
Comment from uk.trustpilot.com
I have never seen a casino such this. Just rippes you off money no winnings once ur in any game an get a bonus it just kicks you out so tha it resets the system on every signle game. Scammmerssss

M. D. W
26 March 2023
Comment from uk.trustpilot.com
First and last time played . Deposit after deposit not a single bonus game .Widrawed my last pounds take ages to be proofed. Every spin no win . I am so upset of myself as I tried that site . Disappointed not recommend at all

Ross
23 March 2023
Comment from uk.trustpilot.com
If I could give one star I would. Been a customer for years, played their free game "the ladder" and the app crashed. Was told by customer services that they couldn't replay the game and I'd need to take care of my browser in future. Asked to withdraw my funds and it was "completed". Still waiting. Worst online bookie ever. Skybet is instantaneous.

Sean Lambert
23 March 2023
Comment from uk.trustpilot.com
Virgin bet are a complete scam, please people read the negatives of this complete scum of an online casino site, how these can be on trust pilot is beyond me,infact stay away from them all they are all very greedy but virgin bet takes the complete pxxx

David
23 March 2023
Comment from uk.trustpilot.com
Wish I could leave zero stars.Just had an email saying I am no longer eligible for any promotions, free games and now stake restricted, didnt give a reason why and said it can't be discussed. Total joke.I think this has happened because I happened to have a big win off a free bet during Cheltenham. If you don't like people doing your offers then why advertise? You don't get banned from supermarkets because you have bought one got one free.Pretty sure if I was losing every single bet and you made a fortune off me you wouldnt ban.You are a disgrace

Nathan
21 March 2023
Comment from uk.trustpilot.com
First and last time I play here 5 bonuses and not 1 bonus paid over 10x tells me everything I need to no stay clear its just pays you pittance

Sean Lambert
20 March 2023
Comment from uk.trustpilot.com
Complete scam of a company, how a search engine like Google can lead you to absolute scam of a casino sites, please all stay away

Anthony Johnson
19 March 2023
Comment from uk.trustpilot.com
Signed up on Friday night, did sports bets and played casino slots, deposited over 200 and just over 24hrs later in blocked from depositing, apparently its go to to go to compliance dept,, why has it took my money before doing this, should have been vetted before my first deposit,, take my money first, pathetic

KEVIN GREGORY
18 March 2023
Comment from uk.trustpilot.com
Same ole story every week.win nothing never ever come close to winning anything.fives.or free game.

Stewart Little
18 March 2023
Comment from uk.trustpilot.com
Not worth 1 star absolutely sh...t 300 gone 1 bonus and got 12 pound will close my account stay away from this site rip of

Paul Buchanan
18 March 2023
Comment from uk.trustpilot.com
Complete ripoff and a scam ive played about 500 over the last 3 days their bonuses are rubbish I got 15 spins at 2.50 a spin on a bonus I got 1.70 and again the same game I got 10 spins at 2.50 a spin I got 7.88 another game I played I spent 200 at 2 a spin and didn't hit a bonus once I play these games on other sites and it's a complete different story this site is rigged they are robbing b******s please stay away people unless ofcorse uou like losing you have been warned and vigin bet don't replie saying all ate games are fair and are rng it's boll***s your just thieving scum

Nigel Pyman
15 March 2023
Comment from uk.trustpilot.com
I know this will sound crazy but I SWEAR they changed my selection on a double so I lost. Can't prove it of course. I will be taking screenshots of betslips from now on, but not with virgin. I'm done with them. Having read the other reviews on here I DO believe them capable of this. Take everyone's advice and avoid them like the plague.
Clive
26 May 2023
Comment from uk.trustpilot.com
After more than 2 years with Virgin Bet I suddenly found that I could not deposit any money as my account had some restrictions put on it.I thought this was rather odd, never had an issue in the 2 years so I tried again, same thing.Then I called them up and the rep told me that yes there is a restriction but he doesnt know why! This guy told me that oh they will contact within 5 to 7 days?.I asked him to be serious and tell me whats really going on, and guess what he was being serious!After I explained that it was not good enough we arranged for a call back today.While all of this is happening by account is still blocked!So today I get that call from Calum and thats when it went wonky.He told me that oh yes we put a restriction on your account because they need to check my source of funds again as its been a few years.At this point I thought to myself is this guy for real?I explained to this guy, that you guys call me every month for a monthly review (which is good) and that was only a week ago so why didnt you ask me then, he had no answer for that easy question.So then he told me how this will work, I send him the pay slips and they will review them within 5 to 7 days.At this point I thought hes having a laugh and this would be sorted this morning.NO he wasnt.I explained to Calum that most normal companies if they needed something they would ask and give you a time scale.Not Virgin Bet, they would happily steal money from you for months upon months, call you monthly for a catch up review which again is a load of pony as someone else can just come along and do what they want.Now to add to all of this I explained to this STUPID COMPANY that we all look forward to the premiere league (well at least the football pundits) so this weekend is the final week of the season and they decide to block my account and think its funny so I cant even bet on the final day.All of this because I did nothing wrong, was a normal customer doing normal things.Watch out Richard Branson, yet another company using your brand name to scam customers, unless you think that good customer service is just blocking someones account for no reason and expecting them to call in.
After more than 2 years with Virgin Bet I suddenly found that I could not deposit any money as my account had some restrictions put on it.I thought this was rather odd, never had an issue in the 2 years so I tried again, same thing.Then I called them up and the rep told me that yes there is a restriction but he doesnt know why! This guy told me that oh they will contact within 5 to 7 days?.I asked him to be serious and tell me whats really going on, and guess what he was being serious!After I explained that it was not good enough we arranged for a call back today.While all of this is happening by account is still blocked!So today I get that call from Calum and thats when it went wonky.He told me that oh yes we put a restriction on your account because they need to check my source of funds again as its been a few years.At this point I thought to myself is this guy for real?I explained to this guy, that you guys call me every month for a monthly review (which is good) and that was only a week ago so why didnt you ask me then, he had no answer for that easy question.So then he told me how this will work, I send him the pay slips and they will review them within 5 to 7 days.At this point I thought hes having a laugh and this would be sorted this morning.NO he wasnt.I explained to Calum that most normal companies if they needed something they would ask and give you a time scale.Not Virgin Bet, they would happily steal money from you for months upon months, call you monthly for a catch up review which again is a load of pony as someone else can just come along and do what they want.Now to add to all of this I explained to this STUPID COMPANY that we all look forward to the premiere league (well at least the football pundits) so this weekend is the final week of the season and they decide to block my account and think its funny so I cant even bet on the final day.All of this because I did nothing wrong, was a normal customer doing normal things.Watch out Richard Branson, yet another company using your brand name to scam customers, unless you think that good customer service is just blocking someones account for no reason and expecting them to call in.