Virgin Bet PLAYER REVIEWS(962)

zoran jankov
30 January 2023
Comment from uk.trustpilot.com
SANDEEP!!!!!!Report them to Resolver and Gambling Commission they will pay the money definitely but is taking time for this I also Report my issue with them if Resolver or Gambling Commission not help me then I will open case against this poor scamers betting company.I wrote here because I can't reply to your review.and I put your date of the report.

E D
29 January 2023
Comment from uk.trustpilot.com
Been using them for a while now 2 years or so, sites alright that's about it. The daily free game is a waste of time, wudunt bother wasting the time to load it up. Daily fives really nice promotion. They dont do double odds on Lucky 15s like every other bookie, which is very annoying, and there ante post odds are really uncompetitive (poor). Site easy enough to use though. They can also take anot longer than other bookies to settle bets, especially price boosts. But all in all would not recemmend or un recemmend.

Sandeep
29 January 2023
Comment from uk.trustpilot.com
Fraud! SCAM! Reply here the questions of answears asked by people Dont recommend them to go to the Customer Advisors over the Live Chat, Everyone is well known with the fact you have Live Chat service but unfortunately no one is helping there thats why people choose these platforms, but you people have no fear. I created the account which you verified then allowed me to deposit and play when I won you asked for additional verification where you asked My ID and address proof I sent you 4 diffrnt address proofs every document you are rejecting without any reason. I WANT TO KNOW THE REASON What is the reason of rejecting my documents. Your Live chat team not even over the phone you team is able to give me answer of this. Please advice what is the problem with my documents you people have holded my 4400 I need that I am not going to tolerate this injustice with me.

zoran jankov
29 January 2023
Comment from uk.trustpilot.com
GUYS DO NOT OPEN THIS POOR VIRGIN BET GAMBLING SITE.I won tickets 12/01/23 stake 400 total returns 613.33 this I 3weeks ago I contacted virgin bet many times they keep saying we doing investigation.....investigation on what...all the world has confirmed that match only virgin bet cannot confirmed because they don't want to pay. And also they blocked my account which I have rest of my money 2016,19 which doesn't have nothing with the ticket which I win, can't do withdrawal can't bet can't do nothing and when I'm asking why they blocked rest of the money which is separate from the bet which I win and the keep saying we doing investigation....investigation on what on my personal money is this wear or what....banch of scamers scumbags criminals. I want to upload a photos everyone to see it but I can't see option for that.I also report them 3days ago to RESOLVER AND GAMBLING COMMISSION

jordzta g
28 January 2023
Comment from uk.trustpilot.com
Been on this site 2 or 3 years i have the odd 20-30 quid on slots and never won and never had a bonus im actually in total disbelief what a shocking website hahahahahaha!

Bell
22 January 2023
Comment from uk.trustpilot.com
I've played at a lot of different casinos and Virgin Bet has the worst RTP I've ever experienced. You never win more than 5 times your bet, you never get free spins or bonuses and when you do, the payout is laughable.Virgin Bet will say they use a random number generator blah blah blah but that has nothing to do with the RTP. I asked for my overall RTP and they said they couldn't give it to me. Funny that.I'm genuinely surprised that this site is still running. They are either paying the auditors to turn a blind eye or they aren't being audited. Do not play slots here. There are loads of other good casinos sites with great payouts.

ayabu waka
17 January 2023
Comment from uk.trustpilot.com
I like this broker, however, they used to do more promotions before like the ladder but seem to no longer offer it and free bets have become more about wagering although I wager in hundreds but never seen many free bets.

LosTAngeL
14 January 2023
Comment from uk.trustpilot.com
DONT BOTHER OPEN AN ACCOUNT WITH VIRGINBET THEY WILL CLOSE YOUR ACCOUNT FOR NO RESON , STILL MONEY IN THE ACCOUNT . MY ADVICE TO YOU DONT OPEN AN ACCOUNT . GOD BLESS!

Donal O'Sullivan
13 January 2023
Comment from uk.trustpilot.com
I requested payment of my account balance on 19th December 2022 and have still not received my money (today being 13th January 2023). Virgin have requested so many identification details that I've run out of things to send them. I've even had to send my drivers licence as proof of identity! They are running a very obvious delaying tactic of requesting information over and over again when you want to close your account, in order to hang on to your money for a long as possible. Their support team is abysmal. Do not use this betting site. I would give a rating of less than one star if possible.

Karolina
13 January 2023
Comment from uk.trustpilot.com
Bad site. I deposited tried to place bet of 5 pounds said bet stake exceeded. Went on live chat agents are so useless. Wanted 40 minutes of my time. So deposited another fiver just to withdraw my money back. As they raised my withdrawal form 5 to 10 pounds. They are pure con artists but I also know every trick in there book so unlucky virgin bet. When my horse bet settles in march I will be closing my account if they haven't already. Which I think they will to make it even more difficult if my horse wins. Pathetic people. Waste of time I hope virgin bet closes themselves down they should be ashamed of themselves.

Bob
12 January 2023
Comment from uk.trustpilot.com
Bunch of jokers.Had a couple of wins between Virginbet and LivescoreNothing even bigBeen effectively blocked simultaneously from bothStake restricted to less than the minimum bet of 5pObviously this group does not like gamblers who bet responsibly.I would take your money elsewhere if I was you folks.And yes if LS even bother to respond I know you will say as yours is an account specific blah blah blahLook at all the other reviews saying exactly the same thing. You need a wake up call or just pack up your business!

Brad
11 January 2023
Comment from uk.trustpilot.com
I placed 4 tennis bets and they all won and one bet was cancelled and the other 3 are still unsettled a week later, Ive contacted live chat and they say they are waiting for results as it would be unfair to cancel my bets in case I win however they cancelled one of the bets so they must have had results to cancel one of my bets? Ive contacted every day and they keep ending the chat on me and lying and saying 24 hours and then nothing happens, if it was a few pounds I wouldnt mind but we are talking thousands do not gamble with virgin bet because if things go wrong they are no help whatsoever and to the virgin bet robot reading this do not reply saying contact live chat they are absolutely useless

Jose gomes
09 January 2023
Comment from uk.trustpilot.com
If you join Virgin Bet to make money, simply don't join. When you are a loser they treat you like a king, when you start making money they restrict your account and stop giving you any offers. If you want to make money don't join them because they will not allow it.

Susan Kelly
08 January 2023
Comment from uk.trustpilot.com
Bad bad bad. 1 bonus. Over 80 spins. Rest were dead spins. Just joined today.

Josh
07 January 2023
Comment from uk.trustpilot.com
One of the worst shitties betting site!! Never register once you win you will receive your money and after they block you reffering stake amount exceededAnd yoh are unable to bet anymore!! This is just to invest nothing to win from them!!Contacted several times never received reply to the email and after contacted agent they just left the chat!! W t f seriously?!? Stick to your broadbaand and leave other bookies to do this!They saying reduce bet or select different bet?! 5 days in a row tried with 0.01 even and different sports nothing works??This is a joke seriously stop wasting your time with them!!

Steven
05 January 2023
Comment from uk.trustpilot.com
I decided to take a break from gambling, which gambling sites say you should do when the fun stops.And, during that break, I got restricted from any future promotions. They say it was "carefully considered", too, as if it wasn't automated, but it probably was. No reasons given, so it must have been my inactivity.You tell people to be responsible and take breaks, then punish them for it when they do.

Danny Hughes
04 January 2023
Comment from uk.trustpilot.com
Hello everyone, virgin bet (casino). Well what can I say? Alot to be fair, I was playing there online casino game Ted on the 06/12/22 at 1 per spin, when the bonus round came in, this means 6 Ted faces or more across the reels. However it didn't trigger the bonus round, anyone who plays these games knows its the only real chance a player has to win a decent payout. The next day I rang virgin bet and explain to them what had happened. Thinking its a upstanding film they'll sort it????? The response was, we'll be in touch within 48 hours by phone????? I received an email saying they were looking into my query almost immediately, I waited 48 hours, Nothing. So I decided to ring them once more with my query. The response was it's with the technical department, we will contact you by phone within 48 hours..... 48 hours later Nothing, so I wait another 24 hours Nothing. I'd just like to say I took screenshots of the reels after the 2nd and 3rd time it occurred and sent them as evidence to thier technic department. Still Nothing, no email no phone call nothing. So once again I spent my time ringing them hoping to get the problem solved, given the photographic evidence and times on the screenshots they would recognise a mistake on thier part had occurred. But oh no, man on the phone said technico see no problem. No explanation, no video, no data, no email, no reference, Nothing. So basically tuff what u going to do about it. I want to upload the pictures that have the time and date, anyone can ask me for them to see they haven't been modified in any way. When my money is gone in thier pocket its gone, but if these slots are flawed then I want every single penny from every single individual spin I've ever spent back. Also anyone who has experienced the same please leave a note, together we can sort this kind of fraud out. This is a reply to virgin bet. Already done that as stated in my review, several times. By phone and email. I would like to upload the screenshots for all to see.

Jimbo
03 January 2023
Comment from uk.trustpilot.com
Joined this company on 02/1/23, I qualified for the welcome offer, the following day i tried to use the 2 free beta and found i was stake restricted according to the error message on the bet slip. I got customer service to help me place the 2 free bets eventually. I then found an email from Virgin Bet sent earlier that day that i had been excluded from their promotions, this was within 24 hours of joining! So much for a welcome!! Avoid!!

Simon Parkin
03 January 2023
Comment from uk.trustpilot.com
A new approach for the New Year withdrawal requests usually deposited back into your bank account within two hours been waiting for nearly 12 hour's and withdrawal request still pending. The general average punter do'sent want to wait for up to 3 working days for any amounts of winnings no matter how small or big. Surely be taking my custom elsewhere if this is going to be the new normal. This is the most important rule a punter relies on quick payouts overall good betting site

Kevin Rockcliffe
31 December 2022
Comment from uk.trustpilot.com
Alright for a flutter on football. No cash out on horse bets which Is not really food to b honest. Free games are worth a play 5s is decent but the slots are a no-go you could quite easily bang in 150 without getting on the board once I've found the cops and robbers one is by far the worst on the system and throughout days where there is no football or racing the slots are even worse is rigged the right word to use.Only gamble what you can afford but there are better sites guys. Overall an average site good for football not so good for much else.

Jeff Marriott
27 December 2022
Comment from uk.trustpilot.com
Placed 4 team acca for end of season in September, checked yesterday and it has completely disappeared , went on chat for help and was told to send bet I.d. which I dont have , if bet comes in, which it might well do , I will put a complaint in.

David
22 December 2022
Comment from uk.trustpilot.com
I enjoy using the Virgin betting site. Sometimes you win, sometimes you lose, but that's the name of the game. Really like the daily free game and the Virgin Fives. Occasionally get to play the Ladder which you can get free bets from. Used to bet with William Hill but switched to Virgin a couple of years ago and am very happy.David Crawford

Kstar
22 December 2022
Comment from uk.trustpilot.com
Been stuck on 6X for the football slot bonus round for weeks now and no surprise there isnt ever a bonus!!! Disgusting!!

Emma B
20 December 2022
Comment from uk.trustpilot.com
Signed up for World Cup then started enjoying the promotions with the horses . Now they say I can't do that . Why have promotions and free games etc if they don't want you playing them ? . Weird .

kevin danby
18 December 2022
Comment from uk.trustpilot.com
Take your money all day long and have some good promotions but as soon as you take advantage of the promotions a win they take them away, when I questioned why ? my account got closed with credit in it and to top it said I requested it. Gambling is about win and loose on both sides not just their advantage. Stick to bet 365 not many promotions but very fair.

Joe bloggs
15 December 2022
Comment from uk.trustpilot.com
Scammers.Deposited 1500, lost it. There was a bot in the viginbet table who would only play when you would play and would leave when you would leave.Deposited another 3000 to play again, then they reduced my bet size to 1 bet sizes to stop any chance of recouping losses.When i spoke to advisor he then threatened to Close my account and withhold the 3000 in my balance.Avoid this casino like the plagueThey owe me the 3k left in my account, already contacted the UK GAMBLING commission as well as IBAS.Username TagglesEDIT: My account has now been locked and I cannot access my account or funds

Kstar
09 December 2022
Comment from uk.trustpilot.com
Shocking when all you ever do is deposit on here! No returns no bonus no withdraw just deposit. Shows how shocking it is when its all take take!

mjc
08 December 2022
Comment from uk.trustpilot.com
Omg this isn't normal this site. Take take take take 200 in and every spin dead don't waste your money and time with these parasites

Patrick Cooper
01 December 2022
Comment from uk.trustpilot.com
Excellent site but I'd strongly recommend you don't win anything to speak of as they impose ridiculously low stake limits without even having the good grace to inform you.

Jonathan Grey
28 November 2022
Comment from uk.trustpilot.com
DO NOT USE, THIEVES!!!They will use any excuse to keep your money when you have a nice win. Soon as you have a nice win they will ask you for every personal document possible, so as not to pay you and keep your money. If you bet with these thieves, they will 100% keep your money. Stolen 1500 of me

Nickyk
26 November 2022
Comment from uk.trustpilot.com
Amongst the sharks circling unsuspecting punters in the online gambling world I have found a truly excellent company with wonderful old-fashioned views to service that you rarely see anymore.From a comprehensive sports betting service to a slick casino and LiveCasino operation in my opinion this operation blows the other so-called players out of the water.The site is slick fast and user friendly. The free daily games are full of prizes that are actually worth something and the player relation team speaking monthly to some more regular players to review their account is a level of service not provided by the so-called top bookmakers.I take my hat off to yo virgin bet keep up the good work.

JA
24 November 2022
Comment from uk.trustpilot.com
Ive played the games on their casino page on probably 8/9 different sites in the past with fairly decent success. However on Virgin Bet the payouts are pretty much nonexistent, Im not quite sure whats going on. Even the Jackpot King games never triggered the random events, bonuses are low paying, its odd, really suspect.Ive stuck with the betting side which is still extremely poor, hardly any markers and slow site. Sometimes can take minutes for your deposit to show. Overall its not good, dont play the casino, many many many other better sites.

Adam Mansell
24 November 2022
Comment from uk.trustpilot.com
Only bookmakers that don't allow you to combine picks for an accumulator and the bet builder is so bad it has many options conviently missing forcing you to pick things you don't want, I'll take my cash else where you clowns, its hard enough to win anything as it is without 'you can't combine this or that'Ffs you can't even pick shots on target with the bet builder, your aware footballers have to shoot to score??

Kstar
23 November 2022
Comment from uk.trustpilot.com
Absolute disgusting. 1 a spin get a bonus and win 0!!! Change game spend spent over 30 and 0 bonus. Change game spent 40 got a bonus again not 1 single win!!! Absolute disgusting!! Every bonus 0 wins???? Im sorry but the biggest corrupt scammer going this site 3 bonus and not a single win on any of them!!! DISGUSTING CORRUP CONS!!! disgrace of a company!!! In total over 150 wagerd and 3 bonus with 0 wins on each! SCUMMY

Patrick Davison
19 November 2022
Comment from uk.trustpilot.com
Not a bad company they have good offers like bet 2 10 accas get a 10 free bet pay out is quick you read some of the reviews you find them hard to believe but I dont bet on a big scale the only big downside for me is the prices they offer there way off other bookmakers for instance today 100 difference in a 10 5 fold in favour of William hill but this is the only downside to the sports side if your wagering on horses things like that you get the price everyone else gets

adrian igr
18 November 2022
Comment from uk.trustpilot.com
Under no circumstances should you install their applications !! By installing the application, you consent to the access to your bank account, credit history, personal data, text messages, etc. !! they even collect information such as your health and fitness, and guess what for ??A lot of people do not consciously install such applications

tony barratt
15 November 2022
Comment from uk.trustpilot.com
Very good promotions and good customer services, deffo worth a go if looking for a new betting site

Kstar
12 November 2022
Comment from uk.trustpilot.com
I have now closed my account for multiple deposits 0 wins on 1 of them. And 0 bonus im months!! Another corrupt site thinking its okay never to pay out!.

Alexander
11 November 2022
Comment from uk.trustpilot.com
(RNG) Random Number GeneratorPlease explain to me, i had 2 Bonuses on Fishin Frenzy Megaways on a 0.40 per spin ok ?First bonus paid me 1.60.Second bonus paid me 0.60.Then i switched on a 3 reel slot game named 7s Deluxe i had probably like 50-70 spins no even a winning line.Before all of these, i played Thai Flower, Thai Flower Megaways, Fishin Frenzy, Eye Of Horus, Eye Of Horus Megaways, on each game mentioned i had arround 200-250 spins, no bonus on any of them !Now lets get back to (RNG) Random Number Generator, and please tell me, what sick person made this ?How can you make an alghoritm code that makes your slot to eat 80 and to give you a bonus that pay 1.60 ?What alghoritm code makes your slot to eat 70 to give you a bonus that pay 0.60 ?If you guys really consider that this Random Number Generator is entirely fair then, im sorry but you guys must have a mental problem, same as us the customers who keep playing on these so called casinos using the same old and pathetic excuse Is just for fun For fun you go out on a drink with a friend, or shopping, or rent a boat and go on the sea, spend 100 there or whatever, for fun.Not on Virgin Bet where the slots are eating money and paying back leftovers.Fun ends here, it wasnt funny is not funny and it will never be funny to play on casino no matter what BS everybody eat about this FUN thing on playing on casinos, is just a waste of time and money.

DaveC
11 November 2022
Comment from uk.trustpilot.com
Wish I'd read Trustpilot first. Another customer whose account is effectively restricted by the "maxium stake exceeded" message (on a 10p, 8/1 accumulator with less than a tenner staked this week).The non-support bot just disconnects you all the time when it tries to put you though to a mythical agent. The number it gave had 37 minutes hold time then advice that "they're the wrong" team. The next team said that there's a problem in "their trading" team who they can't contact and who customers can't contact. i.e. I'll not be able to place any bets on the account and they have no idea why it was effectively suspended and no way of fixing it or escalating it.Absolutely useless.Let's see if after being told by the non-support team that they can't support me, does their trustpilot-response-bot tell me to contact support.......

adrian igr
10 November 2022
Comment from uk.trustpilot.com
Under no circumstances should you install their applications !! By installing the application, you consent to the access to your bank account, credit history, personal data, text messages, etc. !! A lot of people do not consciously install such applications.

Ben
10 November 2022
Comment from uk.trustpilot.com
Been using the betting for weeks thinking they are great but with no warning they have taken promotion and fives away because in there words a trading review of my account and nobody explaining to me why this has happened! Avoid this betting company at all cost

Eric Cassee
05 November 2022
Comment from uk.trustpilot.com
Been with Virgin Bet for a while, I like the fives thing they do and the betting is fine but the thing that annoys me is the very slow live score updates which takes ages. I use pc and also mobile and both are the same.

Virus Denier
05 November 2022
Comment from uk.trustpilot.com
Horse racing cards uninformative, they dont even show weights, no extra places offered, very amateur website. Minimum 10.00 withdrawal, dont give this joker company your money.

DK
05 November 2022
Comment from uk.trustpilot.com
Virgin Bet are an excellent betting company. Never had any real problems. They have always paid out swiftly. Never had any issues with any promotions. They are a bit stingy with the free to play daily game,Search For the Phoenix never won on that, apart from 1 spin sometimes in game at end of month. But that isn't a trust issue so will still give 5 stars on here. Also Fives is a good free daily game which I ve won a bit on

Paul
04 November 2022
Comment from uk.trustpilot.com
Shocked to have a couple of small bets win then have account rendered useless after less than a month!!! Not a great advert for the Virgin brand which Ive been a customer of for years. Also had ann account at LiveScore their other company stopped as well. Youre fine it seems as long as you never win anything.Extremely disappointing.

Mark Kilshaw
02 November 2022
Comment from uk.trustpilot.com
Class site worth getting on it ?

Ramz Alkabo
01 November 2022
Comment from uk.trustpilot.com
Very very rubbish website not well developed and have many broken games that buffers and waste time then kicks you out and I'm talking 3 months of stealing I'll be deleting my account of your dry virgin the western countries are falling so don't expect winning It's not well developed website boring games and free spins r flippin joke 10 free spins for 2 pound to win 7.50

Kstar
27 October 2022
Comment from uk.trustpilot.com
Shocking site!!! Once again this site does not pay a single bonus on.any single game!!! Absolute jokers! AVOID!!! YOU WILL NEVER WIN!!!
Ibennacini
01 February 2023
Comment from uk.trustpilot.com
The worst gambling site I've encountered thus far. LIARS, LIARS, LIARS When you win, they don't like it. they close your account after that.
The worst gambling site I’ve encountered thus far. LIARS, LIARS, LIARS When you win, they don’t like it. they close your account after that.