Virgin Bet PLAYER REVIEWS(849)
Grant Bedford
01 December 2023
Comment from uk.trustpilot.com
Call urself a live in play betting site what an absolute joke scam tramp casino there’s a game that’s kicked off I have a bet on in my accumulator and u are not even showing the scores so I can’t cash out what rigged rubbish u pill every single day absolute joke casino
Emma
01 December 2023
Comment from uk.trustpilot.com
0 stars from this god awful set! Lucky I can't say what I really wanna say. £1 a spin 8 free spins 45p back ABSOLUTELY DISGUSTING THIS SITE. I WILL BE TAKING MY PICTURES TO ALL SOCIAL MEDIA! WILL BE TELLING EVERYONR TO STAY THE F*K AWAY FROM THIS GOD AEFUL SITE! ABSOLUTELY ROBBING GETS!! THE REVIEWS ON THIS PAGE ARE FALES 100%!!!I will be deleting my account! And never returning. Disgusting.
paul binks
28 November 2023
Comment from uk.trustpilot.com
Customer service are like bots. Site is always down for maintenance issues were sorted it would be ok. But for the site going down I expect free bets as compensation for not forewarning customers about maintenance. Honestly. It takes the mick
Andrew Porter
28 November 2023
Comment from uk.trustpilot.com
Really like Virginbet. Only mild complaint would be deposit limits could be a bit better, otherwise excellent.
Paul Irwin
28 November 2023
Comment from uk.trustpilot.com
It's a good app but I feel it could do more for the players who actually spend money on the app . Yes ubget a free daily game but tye odds of actually winning the top prize is not that good. Yes you get to play the free fives game but as like the daily free game u only ever get defenders and let's be honest defenders do score many goals . . I feel like maybe more free promotions like free spins or free bets without having to play more money would help to. Ring more players to the app and for the loyal ones lime myself it would Intise us to play more. But overall it'd a good app
gary laycock
28 November 2023
Comment from uk.trustpilot.com
Very fair with promotions, more needs to be done on casino bonuses though
Thomas Egan
28 November 2023
Comment from uk.trustpilot.com
No Nonsense no drama you win or lose they settle the bet I’m not with the company very long but I have had no issues.
james
28 November 2023
Comment from uk.trustpilot.com
Fives is really fun. App is easy to navigate and no hassle whatsoever.
Stephen Rose
28 November 2023
Comment from uk.trustpilot.com
A decent betting site,easy to use,with free spins and fives game
Billy
28 November 2023
Comment from uk.trustpilot.com
Only recently returned to Virgin and was happy to see the offers available. Discovered the free Fives game and really enjoy playing .I’m not a big player in the betting field but I am glad to be back with Virgin .Keep it up and I’ll be going nowhere.
joao Vieira
28 November 2023
Comment from uk.trustpilot.com
Nothing changed. Play a new game it stopped when I was about to win.. error 211. Contact them and tell me bla bla bla .. After that lose after lose after lose.... Very restrictive, and predictable, you have no chance of getting a win. Avoid big time..
simon latham
27 November 2023
Comment from uk.trustpilot.com
Garbage site still holding on to my deposit , worst site I have ever used, Branson the banana is probably sailing round the Caribbean with my tenner in his bin and as for the customer service I got more sense out of the bot. Keep away peeps you've been warned ⚠️
Pawelll
26 November 2023
Comment from uk.trustpilot.com
Stay away from them, I won 205£ and they blocked my account hahaha what a fckkkkkkk thief's, before you create an account, check opinions about these scammers, unfortunately I checked but after my deposit.. Too late :(
Grant Bedford
24 November 2023
Comment from uk.trustpilot.com
Live betting not up to date football game 2-2 at 83 minutes a goal scored still showing 2-2 5 minutes after 5th goal what a rip off corrupt site just like every other gambling establishment just take ur money and don’tCare how they steal from customers
Vinny 200
24 November 2023
Comment from uk.trustpilot.com
Usually fine BUT, Crazy Time Wheel should have landed on 10x 50p and 10x Crazy time 50p which is the bigger one...100% of Chat and the Current Host even agreed. Support didn't help. Just passed onto sending emails etc. The Clip slipped on the Pin but by a silly margin, it was going so slow when it rolled back on both of them. Ended up on a 1x rather than 10x Crazy time. Everyone went mad and were still talking in the Game 1hour later. After that happened I would definitely not recommend Live shows, particularly Crazy Time to ANYBODY. I know sometimes they "slip" but this was forced, like the piece at the top was damaged. The Host called for Help. This happened at 23:08:20 On Thursday the 23/11/23 I have a video after it happened but not during. So mad.
Emma
23 November 2023
Comment from uk.trustpilot.com
100% you use fake reviews. This website is absolutely dog sh**e. I wouldn't even bother wasting your money on here I really wouldn't! Wish I read reviews before joining because I'll tell you something now I would never have joined! STAY AWAY FROM THIS GOD AWFUL WEBSITE!! THEY WILL TAKE AND TAKE AND GET NOTHING BACK.
customer
21 November 2023
Comment from uk.trustpilot.com
great website good offers easy to use
Michael
19 November 2023
Comment from uk.trustpilot.com
It’s getting worse just wanting money and giving nothing back,I’ve put in heaps of money in there app and now that I’ve stopped going on it so much I just get nothing on the free game all the time just ridiculous being too greedy don’t know if I will bet on app again cause not worth it
OD
19 November 2023
Comment from uk.trustpilot.com
The gaming return is deplorable. I sympathize with the people who have typed a review regarding the games. Spin after spin after spin and never a bonus and on the Random Number Generator that you do land a bonus round you get a ridiculous insulting return of 10p-£1! Shocking site.Also ... What's the story with trying to put a football accumulator on? I place one or two inplay bets on which you allow because your computer probably works out after the 5 second delay that the bet has a low percentage of winning but when I place a football bet on with a decent return over 2k you keep refusing the bet ! Why?! Is there that chance it could win that the computer says NO?!Your Internet is terrible as well. How can the Internet ( which is the highest speed I've paid for btw ) have connection failures or slow connection in bad weather when the wires are underground? How many times do you keep upgrading the connection saying it's the best ever when it's no different than the last but more expensive.
Andrew
18 November 2023
Comment from uk.trustpilot.com
Signed up and made a series of small bets, utilising the promotions advertised on the site. Received an email after just a month saying "After reviewing your account, you'll no longer be able to take part in any more promotions.". Feels really misleading to draw you in with lots of offers, and then say "no more" when there is no mention of the short term nature of this on sign-up - very much a case of being hooked and then dropped.
Liam Moore
18 November 2023
Comment from uk.trustpilot.com
I love the site but is seriously so hard to get a bonus playing games I've noticed you have to spend at least 50 100 to even get a bonus even though the two scatters come out literally most spins but you can't get three let alone get the 5 scatters so for me this site can only have a three and before you come back say all games are tested yeah we all know but what we want to know why it's so hard to even get a bonus on here
Robert Paton
17 November 2023
Comment from uk.trustpilot.com
Good betting site but they operate a 24 hour system which is is the most stupidest thing about. If I put £100 on a horse at 4:00 I have to wait until 4:00 next day to put a bet on .Absolute ludicrous.I'm now going to cancel account lost money waiting for this stupid rule
Mr Evans Chris
15 November 2023
Comment from uk.trustpilot.com
Everything on the website is user friendly.Very professional and easy to navigate.Some very good promos too.
chrys b
15 November 2023
Comment from uk.trustpilot.com
I opened my account , I did my verification and I made my first deposit.After I won my first bet my account was blocked.They ask for documents, which i provide (picture with my ID and the date etc)More than a week and my account it is still blocked and nobody looks to respond anymore to any email
Emmanuel di folco
14 November 2023
Comment from uk.trustpilot.com
What whent wrong was I put a bet on live roulette and I placed my bet the wheel was running but as I placed my bet I won and the wheel was still turning and stopped on black that I won.as soon as I entered my bet it just came up won like predicted and I've placed bets on most numbers and the only 5 I dont bet on suddenly come up trumps lol.what can you say ???
Consumer
14 November 2023
Comment from uk.trustpilot.com
Tiered system in place for members which is denied when questioned directly. Ts&Cs also lie and claim that promotions such as 5s game are “random” which is untrue.Some members on 5s are only ever able to win 10p, 50p or £1 per goal while others get £20 £50 or even £100 per goal every week. Game rules state this is random. This is not true. For almost 2 years this has been repeated and denied when explanation sought on live chat.I have no problem with promotional games being different for different members based on level or spending or other variables but to deny it and actively lie about the fact this is the case is rubbish.
Mark Crawley
14 November 2023
Comment from uk.trustpilot.com
Great site loads of fun games 😄👍world class customer service 👏 team very helpful always available and get back in quick time. Big shout out to Bradley and callum 👍👏.
Tristan
14 November 2023
Comment from uk.trustpilot.com
I have been using Virgin bet for about a week now, and it is one of the best sites I have ever used. The Sports book is excellent with live streaming on most events, plenty of promotions and price boosts. I have received Withdrawal payments very quickly too. I use the app which runs very smoothly.
Colin Neary
14 November 2023
Comment from uk.trustpilot.com
The 10 acca return on two 10 pounds bets in a week. Is a great idea. You feel like your getting something back if your bets are down.Also your winnings are in your bank straight away. Unlike most other sites
James garner
14 November 2023
Comment from uk.trustpilot.com
Amazing experience odds were great shame the teams did not play like they should
Bicuda
13 November 2023
Comment from uk.trustpilot.com
Absolutely no, deposited almost £300 and got bonus £ 9 . Moved to a different game and you get the same. Very careful!!!! This is how they make money! Bonuses are so so low and you get nothing back from them. From the beginning of the game you can figure it out when the pay out it's 30p or maximum 90p on 60p stake .stop playing because Bonuses will be the same. 2x or 3x and its Absolutely nothing in return. I won on a different site and give them my money. Someone should report this site.
David Rooke
13 November 2023
Comment from uk.trustpilot.com
This has to be one of thee most unfairest site that I have been on in so long!!! Deposited £150 and and I know that gambling is a major risk at any given time, but seriously I spun one game over £190+ times and I got free spins once and it gave me less than £6 back and that was gone in no time, lesson learnt from now on i shall just give this site a massive no!!
Grant Bedford
13 November 2023
Comment from uk.trustpilot.com
Be more productive how can u spin 2000 times to get bonus rounds for £1.85,£1.40, £2:14 but u have so many dead spins but I are happy enough taking customers money for a corrupt cheat service just as bad as all the other corrupt thieves 33 spin bonus rounds pays £2.14 on 20p stake after taking £380 corrupt rtp is an absolute joke say responsible gaming how about fair play corrupt dirty site
Steve W
13 November 2023
Comment from uk.trustpilot.com
Awful service.£80 was taken from my bank a week ago.The £80 was not showing in account balance/gaming history/banking history, therefore this was not a deposit or a case of fraud as there is no trace of it in my Virgin account.I complained on live chat immediately and was given a stock answer and email address to send proof of this too.Which I did, I sent the ‘ARN number’ they requested, 4 days later I receive a reply saying there is no proof of deposits from the bank account in question (there has been multiple). So they request bank statements, to which I obliged straight away, 3 more days later I get a response that talks about a previous deposit 3 days before the disputed transaction for £50 (not £80) and told me how I spent said £50.No mention of the £80 I’m disputing, despite this being a very different amount and in the email trail it has all the dates/times etc. Tried live chat and again, stock answers and feel like I’m getting nowhere, very frustrating and no end in sight.
Ginette Attwood
13 November 2023
Comment from uk.trustpilot.com
This site used to be really good but my experience over the past 24 hours changed my opinion about virgin bet..so much money in less than 2 days, a lot of money played on so many different games and nothing...NOTHING!!! how can you possibly think that this is OK? I can honestly say that this has never happened to me in the years of gambling, I mean that.I only ever had good, positive things to say about this casino up until now..I expect to lose mostly regarding gambling but never like this..this past 24 hrs on your site has been a very miserable and frustrating time...money gone in minutes, no fun!
warfare warrior
12 November 2023
Comment from uk.trustpilot.com
It's impossible to win, No bonus in sight and it keeps crashing AVOID.
Anthony Hodkin
12 November 2023
Comment from uk.trustpilot.com
The most compensated games on the internet, using ROXOR games which are simply pathetic! Not in the slightest bit random.Save your money and avoid YOU WONT WIN!
Tony Too
09 November 2023
Comment from uk.trustpilot.com
I have been an active user of Virgin for a long time and I recently experienced such long waiting times for a withdrawal . My previous ones took less than 20 min but as this was my biggest one it has still yet to be cleared Virgin what is happening?
Michael Sardew
09 November 2023
Comment from uk.trustpilot.com
HAHAHA I WON £80 IN FEW BETS ON SPORT AND SUDDENLY MY STAKES WERE LIMITED TO...£0!! THE MESSAGE I HAVE WHEN TRYING ANY AMOUNT: "PLEASE ADJUST YOUR BET...".I'M NOT SURE IF THESE IMB.CILS KNOW THAT YOU CAN'T PUT NEGATIVE STAKES. DISGUSTING CROOKS.THAT WAS FEW WEEKS AGO, SINCE THEN HAVE NOT WON ANYTHING ON THEIR FREE GAMES AND I'M PRETTY SURE THAT IS BECAUSE THEY CAN MANIPULATE THEIR GAMES AS THEY WISH. EVIL CROOKS THAT MORE THAN DESERVE TO GET SHUT DOWN. I DON'T KNOW IF BRANSON IS AWARE OF THESE AND IF THERE WAS A WAY TO SHOUT AT HIM I WOULD.
Consumer
08 November 2023
Comment from uk.trustpilot.com
Fast payouts Good promotions can’t fault the siteGood responsible gambling tools also
ben moon
07 November 2023
Comment from uk.trustpilot.com
Love the casino and football fives. Hate that i still cant withdraw money back onto card. Tried two different bank accounts which isnt a problem on any other gambling sites. Its almost like you dont want me to take my winnings 🤔
Adrian Wilson
07 November 2023
Comment from uk.trustpilot.com
The App is ok however the bet builder options need to be expanded as there’s just not enough variation. Also the 2 x £10 acca free £10 bet is really good but maybe a loyalty points for members that want to put on more than 2 x acca’s weekly. I tend to put on my 2 accas to receive my free bet then go to other betting sites to place other accas as their loyalty points are worth it and the bet builder options more varied. Other than that it’s a decent app and decent enough free bet rewards. I like the free to play (fives) and the best odds guaranteed for the horses is great.
Mich
05 November 2023
Comment from uk.trustpilot.com
The reviews saying that they ban you from betting if you are in profit, even just £100 up are absolutely true. My mate and I opened accounts this summer and we both put each other’s accumulator on, we were both in profit of around £210 and we both got an email saying we were no longer eligible to take part in promotions and our stakes restricted to 1p. We both went on to the live chat and they would not discuss it whatsoever, so I agree with the comment below in which the Virginbet rep saying get in touch with the customer services team is just talking nonsense. They will not discuss it with you. I plead with anyone who bets on sports and loses money, please don’t bet with VirginBet as they will not let you win. They are only targeting losing punters, if you’re successful they will ban you. Don’t give them your money. Virginbet are the most immoral betting company I’ve ever known. Look at the 1 star reviews and see how many people have their accounts effectively banned for making profit from £20 to £300. But what more would you expect from the awful Virgin brand. Every experience I’ve had with them has been a disaster. They care nothing for their customers, it’s all about making as much money from people. And to the Virginbet rep, don’t say get in touch with the team as they will not discuss it and you know that.
Sam
04 November 2023
Comment from uk.trustpilot.com
They’re great if you’re a loser.If you win, they just ban you with no explanation. Stick to rivals such as bet 365 Paddy Power.I would also add, they will reply to my review saying that this query is ‘account specific’ so get in touch. In the email they send blocking you - they tell you they won’t review or discuss their decision. Honestly, if you are a winner - use someone else…
Johnny Halliday
04 November 2023
Comment from uk.trustpilot.com
What a joke...registered, then won about £20 on sport betting, and the very next day my account was blocked!!! Couldn't bet one more penny on football or another sport. And these scammers don't even tell you. These arrogant little worms haven't had enough slaps in their faces during their "education". What arrogance and what disrespect for customers...how on Earth are these scammers allowed by authorities to operate like this is beyond understanding...
Russ McGrath
03 November 2023
Comment from uk.trustpilot.com
It's OK, not my main site odds are not bad but other bet sites,(bet 365, sky bet, WH, paddy power) better, get free bets without having to always place bets to get them, 2 up bet wins is very good which virgin bet don't do. Its like Fives free to play game, good idea then you get 10p yes 10p(can be more depending on spin,but 10p is embarrassing being there)if you get a goal its awful. So I wouldn't put people off but better out there.
Sean McGarvey
01 November 2023
Comment from uk.trustpilot.com
When the app works it’s seamless…when it works. It’s glitchy asf and occasionally won’t let you log in. Also don’t expect fast payouts like other sites. It takes at least 24 hours even though every other site will pay out within the hour. Also be advised that they will cap your bets when they see you winning. Can’t beat the house. #honestreviewAs you can see by the bot reply below the customer service is pretty sloppy. My review is nowhere near account specific but, roll the dice at your own risk
Paul kirk
01 November 2023
Comment from uk.trustpilot.com
Complete crap. Unhelpful, unprofessional,Do not stand on offers.DO NOT JOIN THIS BUNCH OF AMATEURSHave you tried speaking to your account specific customer service team or the "how do I avoid helping customers" team. Anything to be unhelpful is your motto
Lee B
01 November 2023
Comment from uk.trustpilot.com
Good platform easy to use. Deposits take a while to how though. Otherwise would be 5/5
Rob Simpson
07 December 2023
Comment from uk.trustpilot.com
Abysmal site gives you loads of free stuff that you win nothing off casino is shocking 10 features on the trot and nothing over £2, error occured, system management cant be reached ,complain ye get suspended and the betting is prehistoric and to top it off TRUSTPILOT ASK YOU TO VERIFY TO THEM WHO YOU ARE SO THEY CAN BLOCK YOU. LAUGHABLE
Abysmal site gives you loads of free stuff that you win nothing off casino is shocking 10 features on the trot and nothing over £2, error occured, system management cant be reached ,complain ye get suspended and the betting is prehistoric and to top it off TRUSTPILOT ASK YOU TO VERIFY TO THEM WHO YOU ARE SO THEY CAN BLOCK YOU. LAUGHABLE