William Hill PLAYER REVIEWS(3382)
Nick Gibbins
13 September 2023
Comment from uk.trustpilot.com
Hills used to be one of the better bookies. Had a credit account with them for well over 30 years which ive managed impeccably. Then they said they were reviewing all credit accounts. Now these numpties are saying 'you are not credit worthy' and withdrew my credit acc. You cant maintain a credit acc for over 30 years if theres a problem, and ive got a credit rating of 999, so it shows how thick and unprofessional Hills have become. Not to mention how disrespectful theyve been. No more Hills for me. Embarrassingly poor now.
Sophie Stephens
13 September 2023
Comment from uk.trustpilot.com
They are a con avoid this company they didn’t get 18milion fine for nothing they don’t pay out when you win and the live chat pretends there checking when really they realise you won and start ignoring I think this company should be shut down. They are fraudsters
Darren Thrower
12 September 2023
Comment from uk.trustpilot.com
I been contacting them for around 1 week now about 1 game what wont load on my account it works on my wife's account they keep telling me to do the same thing over and over again I ve done everything that they have asked me to do and it still doesnt load they keep telling me it has been passed on to the technical team surely it doesn't take a genius to work out not to put that game on free spins until the issue Is fixed .. I do not feel valued at all anymore very poor customer service this morning
Theo C.
12 September 2023
Comment from uk.trustpilot.com
Registration process was a nightmare. 3 stars because I don't actually know, the casino itself may have been fun
Vasco
11 September 2023
Comment from uk.trustpilot.com
HiIf you dare to bet more than 500 or 1000 for one match and you become a winner and after that same process couple times they freeze your account and finally close. This scam site must be closed fast as well 888. They are not able just to invent scuses about money laundering etc. Huoooooo. If you cannot offer just nothing stop and go and plant a tree make something for this society don t ecpect only your porky behaviour to be valid okay???,??***************
Laura
11 September 2023
Comment from uk.trustpilot.com
I understand you win some and you lose some it's the whole point of gambling but every single time I decide to have ago on slots it doesn't drop bonues or completely eats your money with no play enjoyment what so ever, literally got to the point where I'd rather throw my money out the window and get more enjoyment out of it. Deleted the app as there is clearly no fairness or even a tiny bit of enjoyment when playing the games anyways so rather not entertain this site any longer, had this account years and its got worse as the times gone on, game play is shocking
Mr Bahman Rahimi
10 September 2023
Comment from uk.trustpilot.com
Guys stay away from this scammer today in a Basketball game in Uganda Nabisumsa girl v KCCA leopards the game finished 69 to 90 this is W game and the spread projection was 119.5 so I backed under the total is 159 was this a game? Or a scam played by scum a spread of 119.5 a team scores 90 of that the national team of this country would not get 60. This score is better than WNBA,scum shame on William Hill
Mr Christopher Bradshaw
10 September 2023
Comment from uk.trustpilot.com
I made a deposit yesterday and accidentally entered the wrong security code for my card. And the deposit went through. I had to double and triple check this and did it again and recorded the whole process. Again I entered the wrong cvc and it took my deposit. I have been to live chat several times today in order to send over the videos showing this and my obvious concerns into player safety. There could be peoe out there making legitimate claims for deposits not made by themselves due to errors like this and they don't have a leg to stand on I presume. I have this recorded happening in 2 separate occasions. I have screenshot of customer service telling me this is impossible etc despite me having videos of this happening. Has me very worried about keeping William Hill on my phone incase I ever lose it and something happens.
Bill
09 September 2023
Comment from uk.trustpilot.com
TheivesBet placed for Bosnia to win both halfs, both halfs ending 2:1 to Bosnia yet according to these clowns Bosnia drew or lost a half because they failed to score in both halfs.Insulting and deceptive, I know football and I know scumbags, a team to score in both halfs is different to a team winning both halfsI need to take this further and I will
Laura
09 September 2023
Comment from uk.trustpilot.com
William hill used to be really good, used to get lots of bonuses and big wins on bonus rounds. Lucky to win even 50p on a bonus round now. Games have been so much harder to win on last couple of months. Had to delete app as it’s an absolute scam.
Mumof2
09 September 2023
Comment from uk.trustpilot.com
App and website has been rubbish all week games won't open have to go live help evertime I want to play a slot they have to send a link to click to be able to play live help great and sort it but games not loading may need an update pls sort out williamhill thanks
Denis Connolly
09 September 2023
Comment from uk.trustpilot.com
I have gambeled on site a few years now went to make first 400 withdraw and they wouldn't pay me offering every excuse under the sun no to pay or refund my. Bets to date...I ended up loosing the 400 which I shouldn't have had to. Use but had no choice...so why do they want more I'd when looking for withdraw but will be happy to accept my bets using my bank card others cards but not for withdraws
Alex
08 September 2023
Comment from uk.trustpilot.com
Scammers always losing more money than winning , bonus is total sh**they need to close there site down because a lot of people go in debt for playing this gambling site even though it should be fair
HM
08 September 2023
Comment from uk.trustpilot.com
Signed up to WH earlier this year, through an offer and thought it might be fun to do a bit of betting. Got through verification, account good to go, deposited some funds. Then I got busy. And forgot about it. 8 months later, I'm trying to shut down the account and get back the money I deposited. I can't access my account, but don't receive the promised "email". Through contacting them via support I learn that I need to validate my ID through a set of ridiculously OTT methods of proof. I do not want to place a bet, have not placed a bet and simply want a refund of my account, yet they seem to think they cannot do this without this ID process. I mentioned the Gambling Commission rules that state they must attempt to send the money back to the original payment method after 12 months of inactiviy, and that I would simply wait for that to happen. This triggered a transferral to a supervisor. 90 minutes later, the supervisor then informs me that they have reviewed my account, closed it, but won't tell me why. Oh and I won't be getting my original deposit back. I asked again for reasons why, was told "can't tell you, sorry about that" and was then cut off. I will be pursuing this with the relevant authorities, as WH are behaving extremely disingenuously.
James
08 September 2023
Comment from uk.trustpilot.com
Please avoid these at all cost they have been really poor for the last 12 months and today was just the last straw 200 spins on big bass splash I got a total of 11 wins highest being £4-50 on a pound stake also it teased me for bonus 4 times…something really shady about the site and how the reels are running
customer
07 September 2023
Comment from uk.trustpilot.com
All for random wins but when u get a bonus and its always 3 pound it becomes a joke after putting in 40 50 quid a time.. how is it random 1 time i should 10 15 20 pound. Shocking
Sam Smith
07 September 2023
Comment from uk.trustpilot.com
Used to be a good site to play slots now it's shocking! If you're lucky to even land a bonus ya never win very much just eats your money an yo top it off they have restricted my account I can deposit an play just get no bonus absolute joke stay clear
Karl
07 September 2023
Comment from uk.trustpilot.com
William Hill close account when you win on Free Bets.I was pre-warned when I joined by my friend that if you keep winning on Free Bets then withdraw they would close your account without warning. Lo and behold I got £14 consisting of free bets withdrew then 2 hours later received the following email stating:“Your account has been restricted which includes all further promotions”So they give you free bets each day then take it away and close your account when withdrawn this has happened to my friend and from some of the comments on here I can see it’s happened to others as well. The free bets is misleading to customers then you penalise them. I will probably receive the generic developer response of: “Sorry to hear your not happy please contact customer services” The Gambling Commission states:You should ensure that any notification that an Account Restriction has been applied to a consumer informs them:* that the Account Restriction is without prejudice to their participation in full in any Free Bet Promotion for which they have already placed qualifying betsI believe this has been done in prejudice and therefore you shall be reported as such.
Tufty
07 September 2023
Comment from uk.trustpilot.com
My issue is that William Hill closed my account because I used the "Safer Gambling tools" too much. Even though I am a responsible gambler, William Hill did not like that I would keep changing my limit on my account or place it on a week/ two week break. I kept getting Emails from them re the situation and even though I explained that I was in control of my money, they did not believe me. My daily limit was between GBP25 and £50 fluctuating depending on my bills for the monthThen suddenly they just closed my account and that was that.It is my opinion that bookmakers do not like anybody using the Safer Gambling Tools frequently. They prefer those that do not use them. Make your own opinion as to that statement but I do know what my opinion is.I also agree with some of the comments on here about Casino which I enjoy playing with my current bookmaker. I actually stopped the "Trail" option because the mouse was moving and doubling my bets. You have to be very careful with your mouse movements if the trail button is enabled.Note when I spoke to Gambling Commission re these situations the response from them was that Bookmakers do not have to accept any bets from you so I did not have a leg to stand on and just accept that William Hill got their way I did like their website though when I was playing with them but the attitude of their "power" safer gambling staff is **********.This did not happen this year but I want to make people aware of what happened. William Hill has been taken over by 888 Group. I am yet to see if 888 Group have a better more common sense attitude!
HD
06 September 2023
Comment from uk.trustpilot.com
Only giving a mark of 1, I feel this is too much.Absolute con, make you jump through hoops to access your winnings. DO NOT USE THIS SITE.Random bonus drop what a laugh
Neil Duffy
06 September 2023
Comment from uk.trustpilot.com
Won a Irish lottery bet in my local shop went to claim winnings said there is no Winnings on bet when clearly it’s a winning bet joke of a company.
Benjamin “BenBrownBoy” Blaikie
06 September 2023
Comment from uk.trustpilot.com
After swearing blind I'd never be caught out by the "Max Bet" button deliberately placed next to the Spin button, it happened. Went from a 10p bet to a £5 bet.Yes, I should have been more careful, but let's be fair; the button is placed there on purpose so that this very event can happen.Wrong. But as they say, "it's a mug's game".....
Mark
05 September 2023
Comment from uk.trustpilot.com
They are owned by 888 who are under a serious investigation!William Hill is refusing to pay on two horses that raced at Chepstow Sunday, both were win bets !Do not sign up to their online account completely dirty!And company policy not to talk to on line customers (bots only)Please give me a break!!!!!
Dee
05 September 2023
Comment from uk.trustpilot.com
Scum of a site poker login not working customer service just sends to five different advisors when I started to win money on bets and slots and withdraw more than my deposits they put restrictions on my account but I can still deposit but can’t use any promotions. Stay away from this site it’s gone down
Anthony Thomas
04 September 2023
Comment from uk.trustpilot.com
William hill, just like Ladbrokes, betfred and Paddy power, are literally scamming you on Thier live casinos. They use these mostly Latvian casinos who use a software called playtech. So if u play roulette the software uses algorithms to make sure all your money is gone and only they make money. They give it this we are regulated by the gambling commission, it's just regurgitated rubbish. They are in on it aswell to create and illusion that everything is legit. So A I , along with magnets make sure u lose 99% of the time. Government turn a blind eye to it because they get a slice of the pie to. Its time to shut these places down and sue them for fraud. Just goggle playtech reviews and u will see everyone knows what their doing.
Dean Harris
03 September 2023
Comment from uk.trustpilot.com
You might as well come round my house and rob me you robbing basturds, over 400 spins and not a single bonus, my biggest win £1.92, what a disgusting gaming site you are.
Adam
03 September 2023
Comment from uk.trustpilot.com
Shambolic rigged slots no matter what slot i played they didnt want to pay out i had several bonus wins all really low amounts . Think its time i closed my account for good
Anita Harvey
02 September 2023
Comment from uk.trustpilot.com
Absolutely con website, my mam uploaded all her information and her id was verified straight away. Deposited £10, won £50 and received it straight away. Deposited £10 the following day, won £60 and now they won’t pay the money out. Spent the last 2 days going back and forth providing more than enough evidence as requested and still refusing to pay her what she’s owed. Absolute rip off, conning a 74 year old pensioner and causing her unnecessary stress. AVOID LIKE THE PLAGUE!!🤬🤬🤬🤬🤬🤬🤬
James g
02 September 2023
Comment from uk.trustpilot.com
Not much to say about William hill other than it is utter dog sh!t the slots are absolutely disgusting if your lucky enough to get a bonus it either pays out in pennies or it just plays straight through em with nothing even on high stake definitely rigged to the max since 888 took over it become a shambles then again what do you expect from 888 they are the biggest corrupt thieving b@stards going hope the owner dies a painful death the dirty scamming w@nker
Helen
02 September 2023
Comment from uk.trustpilot.com
Absolutely terrible, do not play the slots, YOU WILL NOT WIN ANYTHING, no wonder william hill the company are worth so much, the winning odds are so poor, GO TO VEGAS you will win more on proper slots, WH is a CON
Jack Vaughan
02 September 2023
Comment from uk.trustpilot.com
Right back to being greedy again I wrote a bad review a few months ago and a few weeks ago I took it down because i thought they were getting better but william hill went and f***ked up again so I'm putting it back up cause they are just stealing my money again not even giving me a good run for my money or anything. With some companies it's give take give take but with william hill it's just take take take that's all the greedy b**tards want just money in their pockets I'm not even lying they literally didn't even need to make me lose all those rounds whatever RTP it is That is a lie even it was 90% it still wouldn't be that s**t. So the games are obviously rigged for them to take your money. You have no chance of winning here better chance of dying someone said to me than winning anything on the slots. I can see where they are coming from now.
Anna Furlong
02 September 2023
Comment from uk.trustpilot.com
I had winnings on my account. When trying to get my winnings on to my card it refused to do so on the app and said I would have to change card method as the issue was with my bank. However when adding a card you MUST add €10 each time. Which is scandalous in my opinion. I simply wanted to take my winnings back on to the card I originally paid with and no. Which begs me to question why was it working perfectly fine when taking my money but when I wanted to get my money back no, this was not possible, a further €10 had to be taken from a different card(which wasn’t guaranteed to work with the app either). Further more when the new card was added to the account I could only take some of my winnings back from the account. I still had €20 euro left on the account however the app would only allow me to try and take that money on to the old card which wouldn’t work with the app and there was no other way around it. Therefore leaving me with no other option but to try and get help trying to remove the old card from the account with their “Live chat” option. The live chat was searching for an agent to chat to for over a half hour and sometimes up to 40 minutes if not more and no help got. Therefore I went to William hills twitter account and messaged that, which in fairness was great and helped me with my query and removed the old card from the account and I got my €20 back. However that is the only plus for William Hill as I’ve had nothing but trouble with them and other issues in the past. I had won a bet last week and should’ve got €20 in winning, However WilliamHill said that horse did not win when in fact it did and I did not receive my winnings. Therefore see this as a WARNING to not bet with WilliamHill Unless you want to win bets and not receive your winnings or when you do you’ll have “issues” with your bank account so you’ll have to find another bank card and add a further €10 to possibly not be able to get that back either. Luckily enough for me the banking issue was swiftly resolved and I got my money back, HOWEVER this was only due to the team at WilliamHills Twitter account which deserve a raise, as I’m sure they’re flooded with complaints and queries each day as the live chat method isn’t worth Jack in my opinion. It’s a waste of time to try the live chat I’d advise you to head straight to twitter to get your issues resolved if you have any. (Apologies for bad spelling and grammar, just trying to get the point across and warn others). 3 stars are only given due to team at twitter for William Hill and that I did get my money back. EVENTUALLY
Bernard
02 September 2023
Comment from uk.trustpilot.com
Do not try to set up a William hill plus card. I repeat you will waste your time and energy. It is an absolute joke. I remember years ago you could just go to William hill plus site and put them n the code at the bottom of your bet slip. Now they said you can still do that but once you try, it won't let you. Then they ask for email address d.o.b and name. Absolute con. Go to another bookies
Clive
02 September 2023
Comment from uk.trustpilot.com
Watch out - William Hill seem to be culling Clients - I am not a gambler - just £1 bets for fun - seems they don't want punters like me - even though they are winning - I guess I just don't lose enough! WH are verifying Clients and picking up on stuff like DOB, address, Name etc etc - to close accounts - and when asked about refunds of account balances are being unhelpful - I spent hours on line trying to sort my account out - and I am 65 and was a very good customer. Beware they are after easy money.....I still have no access to my account and WH still have the funds in my account.
Mark
01 September 2023
Comment from uk.trustpilot.com
Sick and tired of William hill vegas rebooting. It’s nearly every game. Usually when it’s a feature. Or u’ve spent a fortune in a slot. And then it won’t let u reboot the game. William hill bingo slots. Not a problem. Vegas. U mite as well not bother. And hardly works on safari.
AJ
01 September 2023
Comment from uk.trustpilot.com
20 spins in a row and 7 pence return. Deleted my account it's a total waste of time, I suggest you do the same don't be fooled or waste money invest it in gold or something wise.
David Brown
01 September 2023
Comment from uk.trustpilot.com
Sadly I opened a account and deposited £5.Then found out only after that I need my age verified.Im 59 and don't have photo Id,passport or a driving license.Therefore I can't use my account or even get the £5 I deposited in the account back.Site says you can't deposit without age verification but they allowed me too deposit cash first
Eddie T J Naylor
01 September 2023
Comment from uk.trustpilot.com
32 red gave me 10 for my birthday today for free who i hardly use but William hill gives you nothing even though i have spent an arm and a leg over the last 6+ years i know where my loyalty is going to shift.
Ashlyn Mcfarland
31 August 2023
Comment from uk.trustpilot.com
One of the best for daily free spins/promotions....a favourite easy withdrawal process great games ...try william hill Star ...
Neil Mobley
30 August 2023
Comment from uk.trustpilot.com
Persistant losses on this site. Doesnt seem to happen on others, maybe coincidence maybe not. I have to be honest as a gambler, whatever i try and do on roulette or bandits i lose on Hills. Most other sites give a decent win to keep you interested, only my personal experience here but william hills is a consistant loss off free bets or 20 and 30 quid investments on the bandit/ roulette spins. I have played for 15 years nearly here and won small. I have looked at my losses now over the period i have gambled here and its shocked me. I go on other sites with the same stakes and lose but also win a damn site more than on here, this leads me to believed im a marked man on here or its slightly bent ! Enough is enough, thanks for your regular bonuses and decent offers on a constant basis but 1000s of £s later its dawned on me and im sick of winning nothing so we shall part company as of now.... thanks for nothing for 15 years of loyalty.
Honest reviewer
30 August 2023
Comment from uk.trustpilot.com
Absolutely terrible site.. Will allow u to deposit week after week month after month year after year. I cannot remember my last withdrawal. I withdrew once 15 20quid and i only cashed out because i knew this site hadnt much mire to offer so i nay aswell.... but honestly cannot ever remember a win ud remember! Might aswell burn ur money. Save it for ur families.. u won't see anything back in thus direction for it.
Neil Price
30 August 2023
Comment from uk.trustpilot.com
Avoid. my wife opened an account after i said it's a good site for epic odds but they didn't like her winning. She won £16 on free spins and so she could get her winnings faster she had to put in £5 so she could register and card that has faster payments. They suspended her account and keep asking her for the same proof she has sent in over and over again. she has given up on her winnings and just wants the £5 back she had to put in. she is going to do a charge back with the bank when she gets home as it looks the only way of getting back her money. they don't mind you losing but never win as they hate it, takes money away from the 19.2 mil fine they just got. no rules have been broken as 2 accounts at the same address is allowed as long as not a duplicate account. Once she gets her money back I will be closing my account with them. a bookie that doesn't pay out is just a charity you give cash too
Mark Taggart
29 August 2023
Comment from uk.trustpilot.com
I had £100 bonus from work,so put it on william hill cash machine, come away with £1.64p after all that,wot a loser I was,now people have told me not to bet on this site,especially getting fined 18 million pounds this year for doing something wrong,don't that say it all really
Ken Talbot
28 August 2023
Comment from uk.trustpilot.com
I will repeat again and again ... stay away from this corrupt gaming site. . Wether on line or the shops .. how they can operate such corrupt gaming machines without so-called gambling watch dogs shutting them down is beyond me ... ( we all know why. ) you fuc...g disgust me
Darren Robert Barley
28 August 2023
Comment from uk.trustpilot.com
Despite my self exclusion ending on the 21st of August 2023. My account still won't allow me access as it says I'm self excluded. The difference in dates is I received an email from them specifying the dates but gamcare said it the 31st of August so william hill give out false information. I chatted with their helpdesk two days ago they apologises and said try again in 24 hours
Spencer Griffiths
28 August 2023
Comment from uk.trustpilot.com
I had an account and didn't use it for a while. They permanently closed my account because I want flutter from time to time. They obviously only want regular gamblers. Dont waste your time with company.
James and Karen
27 August 2023
Comment from uk.trustpilot.com
William Hill still playing more than fair Tbh ...thanks again n others bear with them no matter yr stake x
Chakib Dorgham
27 August 2023
Comment from uk.trustpilot.com
Worst experience everthey blocked my account was filled with money and don't respond to my answers. ask everytime for identity proof and don't do anything about it.it has been now more than 3 years and still nothing ...
Frankie
26 August 2023
Comment from uk.trustpilot.com
Free bet on the weekend wouldn't work on my account so contacted customer service. Said i was passed to the supervisor 30 minutes went passed and then another 30 mins. Been waiting 2 hours. Noticed they never answer the question. Don't fall for we get back to you as soon as possible they don't.
David
14 September 2023
Comment from uk.trustpilot.com
Anyone playing the " Bonus Drop" and actually getting a win?. I play it everyday without success. More fool me.
Anyone playing the ” Bonus Drop” and actually getting a win?. I play it everyday without success. More fool me.