William Hill PLAYER REVIEWS(3382)
Fernando Bessa
09 June 2023
Comment from uk.trustpilot.com
Stay away from this house, random, payouts are ZERO., I have a really bad experience and honestly dont recommend to anyone., Fairness ?? 4 consecutive days I play bonanza megaways and nothing, ZERO, where is the random and the fairness. ALL DONE.
J Baker
08 June 2023
Comment from uk.trustpilot.com
Explain how its possible to have over 700spins on 1 slot and not hit a bonus ?? If that is not a scam or rigged i dont know what is !! Worst site for gambling available. Honest review. Try yourself.
David
07 June 2023
Comment from uk.trustpilot.com
Shame zero stars isnt an option. Didnt pay out on a win due to a system error and denied all knowledge of the bet being placed. Customer services non existent. Spend your money elsewhere.
Cassie
06 June 2023
Comment from uk.trustpilot.com
William Hill used to be the best site they are now the worst by far all slots & promotions are utter rubbish now.
Paul Marshall
06 June 2023
Comment from uk.trustpilot.com
Had a very large win and all of a sudden they cancelled my access to promotions. Trying to take money back which sucks. One large win and they withdraw offers. Clearly not customer friendly, play for fun only but if your a winner they punish you. Date is approximate as i do not remember the exact date
Karen B
06 June 2023
Comment from uk.trustpilot.com
I have to agree with all the negative reviews. WH was a fun and entertaining sites, with good bonuses and promotions. But of late it just seem to be taking and taking. If it does not improve I feel to look elsewhere.
Customer
06 June 2023
Comment from uk.trustpilot.com
Just deleted my account. 200 on slots and not one free spin bonus on big bass splash. Complete scammers. Good riddance
Daniel duff
05 June 2023
Comment from uk.trustpilot.com
Self Exclusion added to my account this afternoon after years of being a very loyal customer,and i didn't activate it in any way shape or form,disgusting WH I won't be back again!!!
Robert Douglas
05 June 2023
Comment from uk.trustpilot.com
Any issues DO NOT contact the gambling commision they are totally useless...ibas youve got a chance( Remember ibas are funded by gambling firms) What the gambling industry needs is an independant ombusman with no connection to any gambling firms that way they decide if disputes are fair or not otherwise punters have no rights wotsever as only people to complain to are connected to the industry
John
05 June 2023
Comment from uk.trustpilot.com
God, their casino blackjack is fixed....placed 20 hands, get 13, 14, 15 most of the time, and dealer mostly get 17 onwards. Most time you get another card you bust, and dealer ALWAYS, and I mean ALWAYS gets another 10 when their 1st card is a 10
Mr Gittings
05 June 2023
Comment from uk.trustpilot.com
Iv had to close my account because they are not fair how the hell can you spin 20 pound and only win 2.70 its like they set you to lose from the start .. in the last month iv lost 100 yet they must be thick dont they get it.. if they let you win a bit it will keep you there but no now they just greedy.. just look at the review rates they gone downhill. Bye Bye.
PM
04 June 2023
Comment from uk.trustpilot.com
Sports betting is good but the casino is pitiful. The advertised RTP is nonsense. This has regressed massively over the last couple of years, and customer experience suffering heavily.
Jenni
03 June 2023
Comment from uk.trustpilot.com
Does anyone ever win? Lost track of deposits and no wins.. big company like William Hill too!
stephen whitfield
03 June 2023
Comment from uk.trustpilot.com
I understand and accept that you can not win every time you gamble which is fine but this is terrible and i will not be playing this game again. I deposited 25.00 and played rainbow riches rainbow reveal at 1 stake and i must of played at least 50 cards or more and the most money i won was 5.00. I did not even get the pots of gold bonus once. It has nothing to do with luck or the random number genarator because if it was really totally random then this would not happen all the time. I think they actually choose if anyone wins or not it seems so obvious. That just proves what a total liberty taking game it is and the company are. I am very unhappy and i think this is totally unfair and wrong. How can they treat customers this way. They are totally out of order and should be ashamed seriously.
James
02 June 2023
Comment from uk.trustpilot.com
Placed a bet today thinking I was taking part in a promotion which would give me a free bet to which had I placed my bet wrong. Quick message to WH and explained what had happened and the bet was added to my account in good will. Top class service.
customer
02 June 2023
Comment from uk.trustpilot.com
Literally just won 7p from fifteen bonus spins ? this place is just horrendous and there doing nothing else but ripping customers off worse site of any without a doubt
Nb
01 June 2023
Comment from uk.trustpilot.com
Very poor customer service, Treat customers very badly.When no answer close the chat.
Amii
31 May 2023
Comment from uk.trustpilot.com
Restricted my account on all promotions without telling me. Deleted the app. Been a customer for 13 years then they do that.
ChrisG
31 May 2023
Comment from uk.trustpilot.com
William Hill suspended my account in error 4 weeks ago. I was told I would get a priority phone call 3 weeks ago. Yesterday I tried to chase up what was happening and after waiting over 90 minutes the live chat agent ended the chat even though I was typing a question to him. It appears this company do not care about there customers and there seems to be a culture of mis-leading, ignoring and blatant lying to their customers. AVOID.
wolf
31 May 2023
Comment from uk.trustpilot.com
just awful from top to bottom sports betting is difficult and very missleading and slots have to have half the rtp of all other sites avoid.
Christopher Dandy
29 May 2023
Comment from uk.trustpilot.com
I've always been a huge fan of William Hill, the last two times I have deposit money for slots it has absolutely ate my money with almost zero return. Today I thought I'd give it another go, new game, gold Rush, I actually video my gameplay to look back on so that if in future I want to deposit, this will be a reminder to not use William Hill. I used 10p a spin and went through £10 in 6 minutes, each time you win it will be 2p or 4p. It's sad to say that I will no longer use William Hill, after the last few deposits being so absolutely god aweful, may as well have just give them my money.
Andrew Brownsword
29 May 2023
Comment from uk.trustpilot.com
Worst bookmaker for not giving best odds guarantee In last week estate morning price 7/2 won 9/1Yesterday mystrika morning price 3/1 won 6/1Everyday taking a price is just a lottery Can't they provide a better customer service
ILIKEBICYCLES
29 May 2023
Comment from uk.trustpilot.com
Won 16 quid on a free spin they quickly closed the account requiring me to send all my details before they can reopen it what a joke.
Danny Wiley
29 May 2023
Comment from uk.trustpilot.com
William Hill the app is so slow it's unusable.I have 3 or 4 company's I use to place football bets for a bit of fun, William Hill is by far the worst. The customer service is a joke I don't know how they can get away with taking peoples money and giving the most diabolical service in return. ABSOLUTE JOKE!!!
Adam Ahmed
29 May 2023
Comment from uk.trustpilot.com
awful experience, you can easily lose money for not even betting on blackjack, if you bet behind and no one else bets. this is ridiculous. happened to me twice
MaconiE
28 May 2023
Comment from uk.trustpilot.com
After years of betting through this app, years of it being my only betting app. I’m appalled that they have rigged the bonus drop so that you don’t win anymore. The fact that so many people are having this issue, an issue which we are al in the same boat, never winning at least free spins anymore, especially after years of winning everyday… the fact this is happening to many people, shows that if they can rig the free games, they can also rig the big games, slots etc. I won’t be using the app anymore. Absolute farce, their customer services are diabolical too. So many people are now in the same situation, I was glad when I found out it wasn’t just me, not won at least spins on my free drop in over 2 months now. I used to win something everyday. Should be ashamed, absolutely ripping people off in their actual pay games/slots if they can do it in the free games. DO NOT USE THIS APP OR ANY OF THEIR BETTING SITES ETC.
Jessy Jay
28 May 2023
Comment from uk.trustpilot.com
For individuals under 25 who have been unable to make deposits due to "checks," I discovered through a conversation with an agent that there is an internal process in place. This process imposes a yearly net deposit limit of £3000 for individuals aged 18-24. This limit is calculated on a rolling basis, considering the net deposits and withdrawals from the time your account was initially paused. The reason for the long delay in giving access back to your account is likely because they are waiting for your net deposit to fall significantly below £3000 through these "mandatory checks."This situation has shed light on the level of control WH have on their slots and casinos. To comply with their internal rules and gambling commission guidelines, they must ensure that if you deposit a certain amount, you are realistically allowed to win a corresponding amount of money. Bear in mind the agent accidentally revealed this to me as the supervisor confirmed. All in all do not waste anymore money on their slots or casinos
Martin Odonnell
28 May 2023
Comment from uk.trustpilot.com
Tried to make a withdrawal, the site wouldn't let me . Used the chat and was fobbed off .Eventually got a supervisor and eventually got sorted . 2 and a half hours to get my own money back.Absolutely the worst customer service ever..
Jay Melling
28 May 2023
Comment from uk.trustpilot.com
I've been on and off William hill for years , the slots were awful so I stopped playing. I recently had a win on a football bet and decided to deposit 300 into my William hill account and see if the slots would pay after not playing them for so long hahahahah . I played over 300 spins easy before getting the scatters on fishing frenzy £1 a spin . My winnings were £6 back . So any one thinking of joining William hill I strongly advise not to
Obi Arinze
27 May 2023
Comment from uk.trustpilot.com
Avoid these at all costs, get you to join with good looking offers then don't fulfil them. I joined with the offer of spending £10 and getting £26.25 cashback, months later they still haven't paid it. I'd be sticking to PlanOff where I get my money as at when due and at the right time. I am done with betting
Bri Drewry
27 May 2023
Comment from uk.trustpilot.com
Why is William hill not giving customers a chance by not putting all leagues on ie Iceland and Denmark games and when they do they picking games that have no chance.if a game is been played why carnt I bet on it your abusing customers by put on what YOU want I have been a regular customer for years but will take my custom elsewhere and also will tell everyone your a rip off company
customer
27 May 2023
Comment from uk.trustpilot.com
The slots here are a total waste of time the last four bonuses Ive received on different games not one of them has paid out more than 3 and the last one was 49p its got nothing to do with the RNG that they try to tell you justifies it there just simply ripping everyone off to pay there fine
Kevin Fitzgerald
27 May 2023
Comment from uk.trustpilot.com
Hopeless customer services - wasted 3 hours in their useless chat function …disconnected 3 times and was passed to a supervisor (who never answered) what a waste of time.Emailed their head office and got an auto reply that they will respond in 8 weeks!William Hill are hopeless!
S Solomon
26 May 2023
Comment from uk.trustpilot.com
Absolutely fed up with the customer service. I have had an account and WH have happily been taking my money, soon as I want to make a withdrawal there are issues. I have sent proof of ID, proof of address, now they want a bank statement and a photograph of me holding it! Why do they want all this now? I am going around in circles trying to send the information in, as soon as I send it they then want something else! Funny how they are happy to take my money without any documents but as soon as I want my money back there are all these issues!
Alison Smith
26 May 2023
Comment from uk.trustpilot.com
Customer services awful.6 days trying to get £10 deposit back that failed and been lied to daily. Told it be credited to balance within 24 hours, then told be another 24 hours, then told it been declined and they would return it once provided information, then told it been returned and must be bank error, to then be told they not returned it as they did not have the details to return it.
Stuart -
26 May 2023
Comment from uk.trustpilot.com
As so many others have noted. Since the fine none of the promotions or slot games win. Scratch of the day is 100% loss. They're great for 2 weeks to try and hook people then they just reduce the win %.
MICHAEL
26 May 2023
Comment from uk.trustpilot.com
After 40 years of betting with William Hill in their shops, telephone and on the App, they have closed my account with no warning whatsoever. They were fined £19,000,000 by the regulator for not verifying accounts in the correct manner. Next thing I know they closed my account because I’ve been winning. It’s absolutely unbelievable the way they treat their customers after all these years. So don’t you dare start winning because they’ll treat you the same.
Lukas Lukas
26 May 2023
Comment from uk.trustpilot.com
Was ok in the past! Now since that 888 came it s exactly like skybet. Can t believe i ve made 500 spins on big bass without bonus. All games are rigged! If you somehow win a bonus will be a 10x. Simple as that i closed the account! A total joke! Don t play here and nowhere in UK. Seems like gaming commission is sleeping!
Marianne
25 May 2023
Comment from uk.trustpilot.com
I think these are one of the best betting companies. I have tried alot. When I withdraw it is instantaneous in my bank account. They give the free bonus drop every day and you don't have to wager any of it. They often give you random free bets. Their cash out options could be a little better.
Charlie
25 May 2023
Comment from uk.trustpilot.com
Not a coincidence every single review on this page is negative. This site has dramatically lowers tge RTP making it impossible to win. When you deposit multiple times and still dont receive a bonus or completed solitair games you no theres an issue. This has become one of the top 5 worst sites for corrupt greed.
Adam
25 May 2023
Comment from uk.trustpilot.com
Over £1000 down this month ive decided its time to leave WH. They really do take the mick out of loyal customers during the same month i won over £1500 from bet365 over several days and they were not even high stakes .WH just snatch your money STAY AWAY PEOPLE YOUVE BEEN WARNED!!!!!!!!!!!
Ms Edyta Evans
25 May 2023
Comment from uk.trustpilot.com
Since my last review William Hill managed to get even worse.I only play with small amounts but I play every day, give or take.For the last 9 weeks I had not won once on Bonus Drop and I'm still continuing to lose money.I managed to win 50 at the beginning of the month but so far I'm 230 down. This is definitely the last time I've played on William and its a shame.Don't waste your money people
John
24 May 2023
Comment from uk.trustpilot.com
Beware. After playing Fishin Frenzy big catch....350 spins @20 pence, finally got the bonus round, which is ultra rare, After by 10 bonus spins, I won...80 pence. WH must seriously hate its customers to treat them with such disrespect........such a vicious company.
Thomas Rowan
23 May 2023
Comment from uk.trustpilot.com
Over the past two months all slot games are not paying out like they use too, I'm not complaining about my losses but in the way that suddenly no payouts anymore and William Hill been fined, a bit suspicious in my opinion. Spent £70 yesterday and £80 today and £6k down over the past few years, time to call it a day with William Hill and stop trying to chase the rabbit, it will not be caught. No one gambles for fun, that's fact and not fiction. You gamble to win.
customer
23 May 2023
Comment from uk.trustpilot.com
Biggest scammers out there a total waste of time and money easy to understand why theyve been fined as badly as they have just avoid this place
Sean Reed
22 May 2023
Comment from uk.trustpilot.com
After playing all morning and then going to withdraw my funds, suddenly my account is locked. They tell me my account is under review? And to wait for an e-mail regarding this, absolutely criminal. AVOID this site.
Paul
22 May 2023
Comment from uk.trustpilot.com
I placed a bet on roulette. It said bet not confirmed. But it took my money. I stupidly placed another bet. It said bet not confirmed. But it took my money. 10 down and I contacted WH. Its been a week, Ive been passed around nearly 20 advisors (and some supervisors). All of which dont respond or pass you on to the next person because they cant be bothered (hence why Ive spoken to so many people). Best Ive had is one response saying (we checked the deposits and it all looks normal to us). Well it would, I deposited money. But it didnt go on a bet, it came out of my account. Happened to many people using Playtech games at the time as the online chat was erupting with complaints. So they are aware of it but refuse to resolve such a big error. Had absolutely nothing, they just took a tenner off me and thats that. Worst customer service Ive ever had. Well, I suppose Ive not really had any customer service, but being ignored is the worst customer service you can have. Especially after essentially being robbed of money. Awful
Liam
21 May 2023
Comment from uk.trustpilot.com
I love how you always get conned on this site on virtual what ever you put the outcome will be a lose they do it all the time just take your money well dine william hill great site
Allan Price
21 May 2023
Comment from uk.trustpilot.com
The so called Bonus Drop promotion is now a fraud. I have had 46 land in an "X" in a row. The cumulative odds on that are 486587/1 yet the customer services team insist it is random and purely down to luck. This is a sham. It is a con. It is a TOTAL FRAUD.
Teresa
10 June 2023
Comment from uk.trustpilot.com
Hmmm.... reading all them revievesNot trueI am with them for long timeLose winGood promosNothing bad tbfPretty decend bookie
Hmmm…. reading all them revievesNot trueI am with them for long timeLose winGood promosNothing bad tbfPretty decend bookie