William Hill PLAYER REVIEWS(3382)
Lauren Smiles
21 May 2023
Comment from uk.trustpilot.com
Avoid. I got 3 scatters on sheba lightning lines. And won zero on the bonus spins absolutely dreadful.
Carl Higgins
20 May 2023
Comment from uk.trustpilot.com
Just took me 98 spins to get on a bonus on big bass splash, give me 2 extra free spins and started me at level 2. Won 1. These casino sites seriously aren't being checked properly no more. Disgraceful.
ChrisG
20 May 2023
Comment from uk.trustpilot.com
After waiting for over two weeks my account is still locked and trail has gone dead. No email, no phone call, standard cut and paste answers. It just seems William Hill aren't bothered about their customers. I've started using another provider since they suspended me. I'd advise you to do the same.
DAVID WILSON
20 May 2023
Comment from uk.trustpilot.com
Totally shameful they had new game deal or no deal THE BANKERS CALL never played it before simple enough get 3 bonus symbols for bonus game i had 186 in my balance it wipes out no bonus no nothing at only 1 spin no way should any new game take that amount without shot at bonus game
Michael Long
20 May 2023
Comment from uk.trustpilot.com
Bonus Drop is Rigged it hasn't selected a prize in over a month and is meant to be random. Spoke to Harold on Webchat he doesn't give a toss.
Karl Wilkie
20 May 2023
Comment from uk.trustpilot.com
Tried to join but sooo hard to get security questions as too many complete waste of space
Geoffrey Taylor
19 May 2023
Comment from uk.trustpilot.com
This relates to one of their bookmaker shops in Leamington Spa, and also their internal betting shop at Warwick Race Course, they robbed me of a winning bet by refusing it at Warwick races last year, and just last week, they robbed me of a winning bet at their Leamington Spa shop, both my bets were legitimate and produced on time at the counter, in all I've lost 50, it might not sound a lot, but multiply that be how many others are suffering. So this is a warning to be aware.
Gareth Smith
19 May 2023
Comment from uk.trustpilot.com
Used William Hill for many years no problems until yesterday night. Would not let me withdrawal my winnings and said I need to verify myself and send over images of documments. ? Why? I'm already varified and used william hill for years without issues. My dad uses this also and has not had to go through this so why have I. I beleive its because they dont like me cashing my winnings from bets they provide. Wont be using again
Rupert
19 May 2023
Comment from uk.trustpilot.com
They actually have 92% rtp on hacksaw and lowest rtp on all providers compared to other UK casinos. I suggest to stay away greed is a different level with these guys.
ChrisG
19 May 2023
Comment from uk.trustpilot.com
William Hill suspended my account in error. After being told for nearly 3 weeks that I would be contacted by phone or e-mail, I used the resolver process as advised by the Gambling Commission. The agent who replied obviously didn't read my complaint at all as their reply was just cut-and-paste of standard answers regarding game fairness. Nothing to do with my account being suspended. I now have to wait again while they reply to me and my account is still suspended. Until it is re-opened, I cannot withdraw my money.
Carlos Miranda
18 May 2023
Comment from uk.trustpilot.com
BONUS???????? BONUS?????????You call bonuses when I play Eye of Hourus and get 7 bonuses on 30 maximum win 2,50??????????WHERE IS THE GAMBLING COMISSION ... WHY THEY ALSO DONT INVESTIGATE THIS HEIST??????????
customer
18 May 2023
Comment from uk.trustpilot.com
13 bonus spins and a whole 66p won I swear I didnt think it was possible but this place is actually getting worse
joshua allen
18 May 2023
Comment from uk.trustpilot.com
BOOKIES CANNOT WITHHOLD YOUR FUNDS PENDING ID DOCUMENTATION AFTER 3 DAYS OF ACCOUNT REGISTRATION. THAT IS THE LAW. If a book does not yield on L 17.1 then cc in THINK WILLIAM HILL NEED TO LEARN TO COMPLY WITH LAWS....BOOKMAKERS SHOULD ALSO NOT LET YOU DEPOSIT AFTER REQUESTING ID, WILLIAM HILL ARE MORE THAN HAPPY TO LET YOU KEEP DEPOSITING. HEADED TO LIVE CHAT, WAITED OVER A HOUR FOR A REPLY, AGENT ENDED THE CHAT WHEN I DID NOT REPLY WITHIN 2 MINS, WILL BE REPORTING WILLIAM HILL FOR THIS
Banana Man
17 May 2023
Comment from uk.trustpilot.com
19million fine says it all with William hill stay well clear it was that bad the gambling commission almost suspended their licence wow William hill are G.a.y f.u.c.k.s
ChrisG
17 May 2023
Comment from uk.trustpilot.com
William Hill suspended my account without warning and they later admitted it was done in error. It was confirmed to me today that this was because I had raised a complaint and it was for my own safety while the complaint was being investigated. Since then they have said that I will get an e-mail and then more recently this has changed to a phone call, although for the last two weeks no-one has contacted me. I contacted the twitter live chat and they have said that there is a security issue and that i need to contact live chat. When you speak to live chat, you wait about an hour to speak to a supervisor. If the supervisor can't answer your questions then they end the chat and make you start the whole process again which wastes more time. It's the 2nd worst customer service I've ever experienced. They are quite happy to lie to you to get you off the line and don't seem to care that they are restricting people's access to their own money.
David
16 May 2023
Comment from uk.trustpilot.com
Leave william hill to the crackhead on the High Street they stole there money so don't mind bein Robbed this site is not fun and certainly not fair iv put on 400 in 2 days 1 to 2 pound spins biggest win was 18p william hills mums a cut and so is he lol?!!!!!
Kelly Bell
16 May 2023
Comment from uk.trustpilot.com
Ive been playing with William hill for a few years, at first it honesty wasnt that bad, but Ive got to say over the last year its been diabolical, very little pay out, even when you do eventually get onto a bonus round, payouts are crazy low, if you asked me 2yrs ago if I would recommend this site it would be a definite yes, but now, seriously go elsewhere, unibet/ doctorbet are reasonable, but William hill is just not worth playing your money on! I honestly dont know how their getting away with this,
JAMES FOWLER
16 May 2023
Comment from uk.trustpilot.com
Recently joined their website and they placed a small minium restriction amount I can bet. When I got in touch with their barely alive chat. I was told their trading team had placed restrictions on my account but couldn't tell me the reasons. This is really poor customer service from William Hill
Timothy Taylor
16 May 2023
Comment from uk.trustpilot.com
William Hill software is Designed to crash into each other. Beware recreational players as in my experience the pros get all the run good. The last 8 to 10 50% to 50% all went in the pros favour. Odd that I can't get paid with big hands.I am the top rated 7 star so have put a shift in and this is what I base my warning on.Play live poker as I'm sure you will loose on this site.
customer
15 May 2023
Comment from uk.trustpilot.com
Another glitched bonus and surprise surprise Im waiting to hear from the tech department this place is a total ripoff even when you do get a bonus on there horrendous slots they manage to rip you off with it ?
Eddie T J Naylor
14 May 2023
Comment from uk.trustpilot.com
200 down last month 184 down this month i play keep in mind 10p 20p what ever the slots lowest bet is nothing more than that 10 spins a slot mostly maybe 20 spins let your mind make up the rest if you bet big.
Mr M Green
13 May 2023
Comment from uk.trustpilot.com
I became a "customer" of William Hill online as a result of fraud. William Hills approach to dealing with this was appalling it was impossible to speak to them directly despite the fact a crime had been committed . They will only communicate using on-line chat . Worst site ever when handling on-line fraud , which they allow to happen ... Disgusting
customer
13 May 2023
Comment from uk.trustpilot.com
Scum massive ripoff site Ive heard that it used to be ok before they were taken over and fined massively but all thats changed now definitely do not open a account with these scammers you will one hundred percent lose everything
Steve Taylor
13 May 2023
Comment from uk.trustpilot.com
Site has recently changed. My account is restricted now as I don't deposit enough and use my winnings to play which they don't like now. Used to win quite often but the dynamics have recently changed and seems like a scam site. DO NOT USE SCAMMERS!!!
customer
12 May 2023
Comment from uk.trustpilot.com
Disgusting place without a doubt the biggest ripoff site it doesnt matter what game you play there all designed to steal your money and pay nothing out avoid at all costs
Barbara Addington
12 May 2023
Comment from uk.trustpilot.com
I have spent 1000 on 1 game in 2 days and not got nothing back rip of bsts I will be taking this further I feel for people who just want a little flutter but they don't give nothing back shame on u robbing people ?
Shawn Gill
12 May 2023
Comment from uk.trustpilot.com
Anybody noticed a huge change in this scam company since they the massive fine they received? Nothing pays at all , every game takes 100s of spins then pays nothing . Never get a bonus drop anymore and the high street shops are exactly the same . Even the staff have said they have noticed how much people are getting robbed ! Really needs looking into by the gambling commission again . Its too much of a coincidence for every product offered to suddenly rob you more than usual. Absolute thieves this company
Daniel Mitchell
12 May 2023
Comment from uk.trustpilot.com
I have been a customer with this lot for over 15 years. In the past 3 weeks I have been locked out of my account 4 times, having to contact the automated customer service chat. I keep asking why I am being locked out so often, no acknowledgement of my question. I'm finished with them, there are plenty of other companies out there who actually have customer support.
Ben Espin
11 May 2023
Comment from uk.trustpilot.com
I agree with the comments about William Hill support. They no longer have email support - they only have 'live chat' but even that is not live. It is a virtual assistant. If you ask to chat with a real person, they take ages to get back to you.It is abysmal customer service for a company of that size.
Stephanie
11 May 2023
Comment from uk.trustpilot.com
Someone fraudulently created an account with my details, within an hour of contact William Hill had suspended all access and raised my concerns to be investigated further. Thank you for assisting me during such a worrying time!
Steve Cattell
11 May 2023
Comment from uk.trustpilot.com
had a 1000 limit pm and you dropped it to 100.i no you use the safe gambling but its just a lie.i win and withdraw and dont go in to any debt not that you would no if i did you just dont like the idea of a gambler withdrawing to there bank you want to take it all back worst on line site .i have got sky now and walk to my ladbroke shop to bet .i think i am just 1 of 1000s that have left your site.
Charlie
11 May 2023
Comment from uk.trustpilot.com
Playing this site alot and its shocking. Shows promotions that cant be played. Over 50 games of solitaire without a single completed game! Absolute fixed! Even the slots dont pay anything. There is nothing on this site that is any good
Adam
10 May 2023
Comment from uk.trustpilot.com
lost over 500 so they removed my bonus and promotions but they are happy to take your money claiming its about safe gambling yet we all know its bull
Angry Punter
10 May 2023
Comment from uk.trustpilot.com
Up to their old tricks again suspend games at the end. I put a team to draw, and in stoppage time they equalized, hills suspended it indefinitely and no option for CASHOUT.. and low and behold another goal is scored. Other bookies like Betfair dont do this. Be very careful. Also they have made the bonus drop a loser everyday now whereas before used to win frequently. Willhill has really gone to the dogs, I have been with them for over 10 years but Im at the end of my tether..
Francis Fay
10 May 2023
Comment from uk.trustpilot.com
Account suspended. Only trying to withdraw to my bank account. They've been telling me for 2 months to expect an email. None has arrived. Their livechat takes around 2 hours+ to load. Their phone line goes dead after you choose to talk to an agent. Unbelievable that this is one of the biggest bookmakers in the UK. So unprofessional and uncaring.
Neil
10 May 2023
Comment from uk.trustpilot.com
Top betting site for me. Always something to do, with realistic prices. App is simple and clear.Payouts super fast, 15mins and it was in!.Lots of freebies and great personalised offers.
Martin Sean Bowd
10 May 2023
Comment from uk.trustpilot.com
William hill is by far the most forged and corrupt. It's not fair to customers that they have had for years. Inside info on there free promo games. From the horses mouth there all fixed... bonus drop for me has lost 60 times in a row now and still counting. There giving nothing away. My advice to all is decrease your deposits by putting limit on. Even there own staff on live chat confirmed that there is no fair game here. STOP DEPOSITS. For me now I'm gonna give the worst but honest reviews everywhere......
Michael Talbot
09 May 2023
Comment from uk.trustpilot.com
Stay away from this company and save your money..William Hill was just fined over 19 million for negligence.. so if you think your going to win money from these you've got no chance as they want to get back what they've just paid out..proofs in the fact the drop zone literally goes straight into a non win everyday when before you would always win at least some free spins
Bill
08 May 2023
Comment from uk.trustpilot.com
Stopped me from using my promotions when I won a bet then told me its because of there safer gambling commitments but doesnt do it when I loose money what a load of crap
Louise Davies
08 May 2023
Comment from uk.trustpilot.com
The new daily bonus drop is the worst ever since it's been revamped. Chance of winning on it are minus 0.1% if you're lucky. What a complete waste of time! In a period of 4 weeks I was successful once in obtaining a bonus of 5 free spins and this was over 28 days. So disappointed and am sure William Hill can do better than that with their turnover.
John
08 May 2023
Comment from uk.trustpilot.com
Poor customer service and complaints department.Complained about a technical issue for my account. Spoke to several agents (customer service title). They were a combination of dismissive, patronising and unhelpful. The 'second opinion' complaints department followed a similar approach.Suffice to say the problem remained unresolved and I closed my account. I was then advised that I couldn't have my personal information erased for 10 years.
customer
07 May 2023
Comment from uk.trustpilot.com
So tonight after making a complaint regarding a game glitching mid bonus and then said bonus disappearing Ive been told from customer services tech department that the actual bonus is only there for visual representation and isnt actually a bonus??? Surely this is the biggest red flag for this company and just goes to show what a total scam this site is and yes I have screen shots of the whole conversation that will be passed on ?
Averil Cadour
06 May 2023
Comment from uk.trustpilot.com
Wow! What a lot of negative comments!Worst betting site! Forced to have monthly limit that they set and decided!Their bonus drop has suddenly become a daily loser constantly when it won spins nearly every day! Customer service atrocious!!! Avoid and use alternative!!
Patrick Hart
06 May 2023
Comment from uk.trustpilot.com
DIRTY SCAMMERS! Just like most Casinos & gambling sites. If you want to lose your money; bet at William Hill! I'd be dealing with only PlanOff from now on if I care about my money and mental health.Online Gambling Is Not For The Weak Like Me
Scott
05 May 2023
Comment from uk.trustpilot.com
The worst betting site for watching a live stream. Your waiting on a goal and I guarantee will say a team has scored even when they haven't, sky, bet 365 and a host of others wait for a goal to be confirmed but William hill take pleasure in making your betting experience miserable. All about profits and won't spend a penny to upgrade their garbage app. Owners are the scum of the earth.
Eddie T J Naylor
05 May 2023
Comment from uk.trustpilot.com
done me for 120 in one sitting at 20p spins today and lost 200 odd last month this is more like a bank but there bank where you just deposit certainly not a casino.
Terry
05 May 2023
Comment from uk.trustpilot.com
If I could give minus 100.I been customer for over 20 years but in last 2 years shocking.Always had best odds guaranteed on the horses then year ago told oh bet in the machines on shop you get bonuses etc which I have never seen then today 4 lucky 15 prices 6/5 went to 11/8. 4/1 went to 9/1 and 7/2 went to 4/1 all won and I got given 318 the standard prices then to be told they do not do best odds on the machines .I then had another bet as after the staff member called H/O. I DONE ON A SLIP as was told best odds quarenteed and had similar situation bet should of been 716 I got back 221 and was told this is not a best odds shop NEVER AGAIN WILLIAM HILL you treat your staff like slaves and your customers like druggies and the poor staff in the shops have to deal with it whilst you hide away off to Ladbrokes I go
Graham
05 May 2023
Comment from uk.trustpilot.com
I was a recent William hill competitionWinner on Twitter. The free bets were credited to my account within minutes of passing on my details.Great service.
Brandon
05 May 2023
Comment from uk.trustpilot.com
Very poor i played the 3 or 4 game and i guessed all 6 games to be correct with 3 or 4 goals. and it states that you get 200 in free bets.... well that is a lie because all i recieved was x4 25 free bets what a joke. Not happy. Will be deleting and never using william hill ever again! As for the games how do i do over 50 spins 10p a spin 5 and not even win 10p back vile robbing people all the games are rigged.
Danny Wiley
21 May 2023
Comment from uk.trustpilot.com
I have had many many loses using william hill and I had 2 days of winning 90 and 70 so my account was reviewed and they stopped all my promotions absolute joke, and when I asked why i got told its down to safer gambling rules then they cut me off. The app is so slow and the customer service is diabolical, the worst betting app for sure!!!
I have had many many loses using william hill and I had 2 days of winning 90 and 70 so my account was reviewed and they stopped all my promotions absolute joke, and when I asked why i got told its down to safer gambling rules then they cut me off. The app is so slow and the customer service is diabolical, the worst betting app for sure!!!