William Hill PLAYER REVIEWS(3382)
Kieran Davies
30 March 2023
Comment from uk.trustpilot.com
Absolute scam artist!!!! Never seen anything like it! There blackjack complete scam and slots! I payed 400 on 2 spins on William hill gold most I won was 8.60 then spent 1,600 on blackjack my god I never seen anything like it dealer doesnt bust its an absolute disgrace!! Please avoid please people! There needs to more regulations in place! There scam artists and this place is the worst!!!!!
jackpalance1
30 March 2023
Comment from uk.trustpilot.com
Stopped all free promotions for no reason other that the fact I used them !!! Some clever person ?decided this boy aint getting these no more ??
Tony Weston
29 March 2023
Comment from uk.trustpilot.com
The "FREE" bonus drop gives the same error everyday.Oops Communication error. Try again later.William Hill restrict people who bet infrequently. If you have a free promotion everyone should be entitled to a go. William Hill are the worst gambling company online.
Jim Black
28 March 2023
Comment from uk.trustpilot.com
This mob are scum of the earth and should have their licence revoked by the commission.This disgusting outfit are more hell bent on ruining people's life's and that of their employees with all the shady internal investigations carried out, especially in the Lanarkshire area that are conducted by their rogue area and corrupt shop mangers that carryout this dodgy crap at the Wishaw branch.I knew someone very well that worked in this area and they experienced this first hand by the scum tyrants.Get it right up you hills down with the entire organisation ?
Diane Ball
28 March 2023
Comment from uk.trustpilot.com
What a glorious day.. I've wrote many reviews about William Hill over the years, warning people about their disgraceful treatment of customers, and stating they should have their licence revoked.. Well, it so nearly happened, but a 19 million fine is a very satisfactory outcome... Well done Gambling Commission...
Kadie Williams
28 March 2023
Comment from uk.trustpilot.com
Having trouble winning anything it just take take take even the bonus drop i am refused anything they have moved their 10 free spins to 5 and now to 3 they also refresh games when you start winning and slow games down purposefully avoid people!! I been a loyal customer for over 5 years had no trouble winning last year just from january really!
N C
28 March 2023
Comment from uk.trustpilot.com
19 million pounds fine for not looking after it's customers !! That was my cue to close my account !! Not the best payouts , bonus rounds few and far between and when they do come they don't pay out. No wonder people are spending 23 grand in 20 minutes. Goodbye WH you lost another customer to greed
WannBamm
28 March 2023
Comment from uk.trustpilot.com
Best news I've had all year..19 million pound fine for rigging the slots...when you spend 200 pounds on big bass and you don't get 1 win, you know the slots are rigged to death.. thank god these thieving corrupt scumbags have been busted...Stay away from this scam of a corporation...
James g
28 March 2023
Comment from uk.trustpilot.com
The best news ever today with William hill being hit with a 19 million fine just shows everyone now what dirty corrupt thieving scamming b@stards you really are with your rigged games im glad you have been fined please people dont give William hill a penny they dont deserve it if anything the only thing they deserve is to have their license removed and to be closed down one word for William hill scumbags
Quantumleap
28 March 2023
Comment from uk.trustpilot.com
Just been fined world record 19.2 million by the Gaming Commission.When l had a gaming licence, the customers never paid their customs & excise duty.I was taken to court, and won.Also fought customs & excise, and won.But the gaming board at the time, revoked my gaming licence.But, bookies like William hill breaking all the rules, as long as they can pay millions in fines, then still keep their licence.How can they be fit to run a business, when they clearly don't care about their customers, health & mental health.People have killed themselves losing so much money on William hill websites.Did they ever bother ringing people up, and asking can you afford this?Answer is probably NO.The way the gaming commission has fined them, but allowed them to continue in business.Is like letting drug dealers continue selling, as long as they pay fines.They closed my account, without any warning, and whatever was in the account, just kept it.When has the gaming board, ever revoked a big bookies licence.Probably never, and they would never revoke a big bookie license, as they've the means to pay millions in FINES!
Minever Welch
27 March 2023
Comment from uk.trustpilot.com
I played for couple years on slots on william hill and was ok but the lmore then half year now seems to be impossible to catch any scaters , freespins . Every spin no win . Made a deposit limit and even if don't reach it cant deposit anymore as they have made me a deposit restriction. Often games are freezing and slow . Was my favourite site but now disappointing . It dosnt make me having fun when I do just deposits all the time . Not recommending
Tara Jones
26 March 2023
Comment from uk.trustpilot.com
Rigged online casino tables, for more details +44 07550617181, had me off over 50k over 10 years.
Jonathon Milburn
26 March 2023
Comment from uk.trustpilot.com
Perfect, dealt with my problem straight away and fully understood the problem I had, you have a now gained a loyal customer, thanks
customer
25 March 2023
Comment from uk.trustpilot.com
If you like losing money then this is the place for you 99% dead spins its genuinely laughable that they get away with this honestly its the worse place you will win nothing and they will keep taking constantly. So rigged its unreal zero bonuses or big payouts maybe a few pence if your lucky just dont bother and find a fair regulated site ?
Lee
25 March 2023
Comment from uk.trustpilot.com
I have placed a bet on Harry Kane to break the England goal scoring recored. It's now 48 hours since this happened and I am still waiting for my winning. Customer services is extremely poor compared to other firms. Furthermore live chat is a 10 to 15 minute wait and they have no understanding of the bet I have placed. Very poor.
Adam
25 March 2023
Comment from uk.trustpilot.com
Woeful. St Saviour store, Jersey is a black hole of losing.Safe to say ive learnt my lesson from this questionable outlet. Ive never in my life continuously lost in a bookies like this one.To say theyre fixed odds, is highly believable! Dont go, dont spend, its actually depressing how the machines in there are unentertainingly rigged!
Eddie T J Naylor
25 March 2023
Comment from uk.trustpilot.com
Deposit 160+ last 4 days and I get 3 spins on a slot from the bonus drop today disappointing. update put in another 20 pound today and got nothing but dead spins and one bonus that paid x2 madness.
Katriona Wyer
22 March 2023
Comment from uk.trustpilot.com
Very poor trying to withdraw my winnings the last week. I've sent numerous proof of address and I've been declined every time
Chris
22 March 2023
Comment from uk.trustpilot.com
Been betting with them for years then in oct 2022 my account was locked they said its because I bet too much after many arguments 6 weeks later its ok then last week I used the app in the morning then in the afternoon its asking me for two forms of I.d I tried to do it with there live chat and it crashed they are a disgrace after years of betting with they now to authenticate my account I will never use them again its as if they want to lose there customers if u try and phone then it says a message then cuts u off just cant understand why they want two forms of Id when Ive been betting with them for years will never use them again they are disorganised fools
Liam
21 March 2023
Comment from uk.trustpilot.com
Please be carful when playing the bonus box I've played it this morning to drop the ball onto the cashpot once I did this bang it came up with restrictions have been applied I only spend a tenner a day if that Contracted them to ask what had happened was told first no restrictions are on the account to then 2 secs later there are restrictions on it. not saying I would of won 1000 but I landed on it but didn't get paid anything. Supervisor Earl was just going round in circles saying if there are restrictions you won't get paid it but the restrictions wasn't on there whe I played it Orse it wouldn't let u on. Then he just left my chat without sorting it. But if they can do that on the bonus box are they doing it for the games too
A S
21 March 2023
Comment from uk.trustpilot.com
Great wins when first joining I was 640 up in profits/losses history . Two months in , well could a site take anymore money from a customer !!! constant deposits , pennies back if anything no decent returns mostly empty spins your slots dont pay out, funny how they did when youre new . Oh then theres your bingo rooms just as bad fixed at same player names count on one hand whos going to win . Another rip off site screwing the customers . Disgusting !!! Fair gaming what a joke . I believe you block customers accounts red flag people to stop you winning no matter how much money you spend Avoid !!!! Mecca , 888, bet fair , betfred, betvictor , MrQ all dodgy sites so now William Hill you are in the top disgusting rip off sites Ive come across .
Jack
21 March 2023
Comment from uk.trustpilot.com
I joined the site via a Facebook promotion (20 free play) and used that and played the free play fine. As soon as I put 30 of my own money into my account all of a sudden I've been locked out. Contacted customer service who said due to a security review they've closed my account and decision is final and that my 30 will not be refunded. So basically I got scammed out of my money for no reason and I can't do anything about it. Will be reporting to gambling commission for this foul play when I was literally a new customer and I can't do anything now to get my money back.
Hemanand Sombarydoss
20 March 2023
Comment from uk.trustpilot.com
William hill is trying to scam me.. They are saying my account is under review and the security team is doing checks immediately and they will contact me once done.. It's already one week and when I contact their livechat, everytime i'm being told to wait for their email once checks are completed... One week has gone by and they are still kicking me like a ball saying to wait for the concerned team.. I have read their reviews on trustpilot and I can see many people are having these same issues.. They are trying to scam people.. I have money with them and they are refusing to pay saying that no transaction can be done on my account when it's on review.. I have been a custome for over 8 years.. I do not recommend anyone to open an account with them as they will scam you at certain point during your business with them.. I will go to the ombudsman and will file a case in court if need to.. Beware guys..
Patrick Davison
19 March 2023
Comment from uk.trustpilot.com
Been a William hill customer many year always been good for prices and occasional bonuses but today they removed all my bonus off me and put a restriction on my account not to stop me from betting but to stop me from taking part in any promotions I bet responsible and dont wager as much as I use to so they have decided because Im not wagering as much they have restricted me from any promotions which I was taking part in because there not making enough money out me so I believe William hill are not bothered about responsible gaming like I do they want individuals to be addicted and waste all there money on betting SHAME ON YOU WILLIAM HILL
Linda
19 March 2023
Comment from uk.trustpilot.com
I'm at a loss as to how many people have had a bad experience with william Hill. I'm not disputing anyones account as what most have experienced on WH I've experienced elsewhere! As far as WH goes for me personally ive been with them 5yrs + , I deposit every other week and only play 10p/20p spins maybe 40p if I'm feeling flush lol. I've had some great returns having withdrew 160 last week and only deposited a tenner , although over the years I've withdrew a lotttttt more! I just hope I don't eat my words after writing this review tho lol. But I genuinely have only ever had a positive experience on this site so far.
Nick Butler
18 March 2023
Comment from uk.trustpilot.com
Its a bad site, any bonus on 5 pound spins you get about 30 quid, trust me Ive got the pics, dead spin heaven, constantly reloads the page then you dont get a win for ages, probably the worst for spins
John Sanders
17 March 2023
Comment from uk.trustpilot.com
My suggestion is to complain to the Gaming Commission as if enough people do this then maybe something will be done about these arrogant cheating scammers
Chris. Weller
17 March 2023
Comment from uk.trustpilot.com
I have played with over twenty casino sites over the years and by far they have been the best. They pay out winnings promptly and their site is easy to navigate. It is the only site I will be using in future
Andrew Bates
17 March 2023
Comment from uk.trustpilot.com
Got a feature on machine in ossett pressed button went off and didn't give me the feature on 2 plays too fukkkkking scandless
J Baker
16 March 2023
Comment from uk.trustpilot.com
Why are Esports betting allowed when it is 100% proven to be rigged ? Dame as match fixing yet they are allowed !?!
Knobby
16 March 2023
Comment from uk.trustpilot.com
Id give them less if possible.used to be a good company but now they treat the customers so badly they should not be in business.they imposed such low table limits on roulette they took the fun out of it,they took enough cash off me over the years and thats how it works im not moaning but now they use every underhand trick to limit the customers chances of getting anything back.they do it legally but its unethical.Scumbags.better casinos out there.speak with your money friends.
Kevin M
16 March 2023
Comment from uk.trustpilot.com
I'm surprised this disgraceful business is allowed to trade, they have closed my account and refuse to release my winnings after a Couple of larger than normal wins. Avoid them.
Davie Broon
16 March 2023
Comment from uk.trustpilot.com
Done a bet..Wrote it down wrong.ok tried live chat..useless .passed me onto help by email...Provided relevant details...No reply.useless
Paul Picton
15 March 2023
Comment from uk.trustpilot.com
Staying at Village Hotel Swindon tonight and disgusted listening to loud mouthed staff of William Hill staying here while they drink and smoke outside hotel on how they swindled and short changed people at Cheltenham today. How disgraceful. They laugh and joke about this So dis-respect-full to the people using their Service at Cheltenham and makes you wonder what happens in their betting shops?
Chevon Barker
15 March 2023
Comment from uk.trustpilot.com
I am ABSOLUTELY APPALLED BY THE TREATMENT OF YOUR STAFF!! Full disclosure I'm a black man from the West Indies. For a young woman to tell me " go suck your mom" and "I will call my "nigg*s" for you".This goes beyond the parameters of your job, you're now threatening my life! I work 6 nights a week and I can admit that gambling is not the best way to move forward with my life, but for the shop attendant to call me a"bum" and threatened my life is fully and totally unacceptable. Look at the footage! She called the police, refused to pay out and was down right DISRESPECTFUL!I'm a gambler that's a choice I made but I dont need the staff of the establishment I'm punting into to call me a bum.
John Sanders
15 March 2023
Comment from uk.trustpilot.com
NEVER use William hill either on line or in their shops. I opened an account with them won 50 and it only then that they wanted a copy of my bank card, BOTH sides with my security number on it, my passport, and proof of my address before they would pay out my winnings. They are scammers and cheats Leave well alone or you will be next
Sam
15 March 2023
Comment from uk.trustpilot.com
Went onto there chat service over something so small originally and was argued the toss with by Jolina for 20minutes straight before she refused to transfer me to a supervisor/manager once I was transferred it seems as though the supervisor just copy and pasted information to me about how unhappy William hill is when people have to complain and how they want you to have the best experience possible !! As I just said this inflation seemed to be copy and pasted by a SUPERVISOR avoid at all costs
Willy Hilly
14 March 2023
Comment from uk.trustpilot.com
Beware, they closed my account and kept my money. Referred me to a fictitious email they claim to have sent on how to get MY money back. A bit difficult when they didn't send it in the first place.I clearly had the audacity to win a few quid from them. Not the kind of "customer" they want.
Ben Pastor
14 March 2023
Comment from uk.trustpilot.com
awful to deal with, i deposited money then went to withdraw and they refused to do so, after 2 full days of back and forth and threatening further action they finally allowed me to withdraw, during this ordeal the agents i spoke to were rude, didn't listen and didn't care they were in breach of consumer law
Jordan
13 March 2023
Comment from uk.trustpilot.com
What a scamming company.Set up my account and played through some bets plus lost money on slots as you do then within a few weeks they remove promotions randomly and then lock the account down after id made another deposit. No reason just - sorry you cant login. No verification, nothing.I asked on live chat what's going on and there response is - sorry I cant provide any more information. so am i just supposed to lose my money and let you have it? Terrible company.
Mark Armstrong
13 March 2023
Comment from uk.trustpilot.com
William hill ossett, over 100 on diamond blitz @ 2 a spin and not a single win absolutely shocking. Then the roulette game freezes or the wheel skips, these machines need banning, I enjoy gambling but the machines in book makers are there for 1 thing to rip people off.
customer
13 March 2023
Comment from uk.trustpilot.com
I've been with William Hill since day 1. But since they were bought over everything has gone down hill. You use to get great rewards for loyalty. Now you get nothing but 5 free 10p spins on slots you never win 1p on. You have to place 10 bets on random stuff to get a 5 free bet back. Paddy Power rewards are much better. Up to 10 free bets for spending per week. And they've given all members 3 5 free bets for Cheltenham.
Carl Higgins
13 March 2023
Comment from uk.trustpilot.com
Site isn't too bad win some lose some but my recent game was an absolute fix. Used about 75 spins. Could of activated the bonus 23 times in total and every single time was a loss. If that was based on sports betting they would offer me a million to one. Sort it out willy
Dave Harris
13 March 2023
Comment from uk.trustpilot.com
Really bad Customer service. Suspended my account permanently without any evidence and kept my money. Currently awaiting response from complaints team. Don't not deposit funds onto this site. Really bad.
anthony mann
12 March 2023
Comment from uk.trustpilot.com
I won a two tournaments today. On both occasions they did not pay out. They did refund the first time.But refused the second time.Will contact ofcom tomorrow.I tried to contact customer services - showed screen grabs of the win - as proof and still would not pay out. I had clear evidence - yet - totally disregarded.It is outrageous - if your reading this WH please feel free to contact me - i have the screen grabs.Terrrible
Tania L
12 March 2023
Comment from uk.trustpilot.com
Worst site I have ever come across depositing money no problems won some made withdrawal didnt receive any winnings had to send crazy amount of verification documents and then when they unlocked my account stole my winnings and making out I had no winnings biggest scam sight I have ever know stay well clear of this sight
Bill Graham
12 March 2023
Comment from uk.trustpilot.com
Stole my money as i forgot about an old account when i opened a new one, no refund or money back or transfer! Avoid Avoid Avoid
Roo
12 March 2023
Comment from uk.trustpilot.com
William Hill don't understand or respect people's right to privacy and security. They are blocking IP addresses associated to VPNs meaning they want you to be tracked by them, analytics companies, your ISP, and the goverment.For this, they cannot be trusted. Use a VPN friendly Sport Betting site such as SkyBet, BetFair, PaddyPower, Coral, Ladbrokes, etc...
Stephen Fox
11 March 2023
Comment from uk.trustpilot.com
Do not play poker on this site it's terrible they take your money and that's it don't be the fool don't deposit join gg poker it's real ths site is a scam
Andrew Brownsword
31 March 2023
Comment from uk.trustpilot.com
By not offering best odds william hill are by far the worst bookmaker, in our area ladbrokes closed and we got stuck with hills, today backed sympathise ew and took 40s returned 150s which is an extreme example but almost everyday I get caught one way or another
By not offering best odds william hill are by far the worst bookmaker, in our area ladbrokes closed and we got stuck with hills, today backed sympathise ew and took 40s returned 150s which is an extreme example but almost everyday I get caught one way or another