William Hill PLAYER REVIEWS(3382)
Thomas Duff McGready
10 March 2023
Comment from uk.trustpilot.com
I've nothing of any good reviews when all I end up with is empty pockets and nothing of any winnings on slots .Yesterday at this Branch Tollcross and today at this William Hill Westmuir Street Parkhead. I lost 200 pounds yesterday at Tollcross and 80 pounds today at Westmuir Street Parkhead .Between yesterday and today apart from 20 pounds almost 300 out of my Benefits.Today I thought my luck was about to change be in when I got an extra 27 free shots . Those 27 free shots and the 80 pounds I played only to end up with the same as yesterday empty pockets and no money no messages. That was me playing at Tollcross and Parkhead. When I'm playing the one or two pounds stake . Those slots aren't even worth losing it all and everything to only bring your heart,spirit,soul right on down and break you very badly. They do without any fail change your life and into feeling right down depressed and gutted. I've had in the past some jackpot wins but not as much as I've played and put in lost . I put myself into this and me only me can get myself out of it without any pressure from others. That only makes it worse.
Mark
09 March 2023
Comment from uk.trustpilot.com
Awful company just lower your limits without telling you even when they are ridiculously low so go anywhere else it would be an improvement
Michael B
09 March 2023
Comment from uk.trustpilot.com
This review is about the WH Betting TV service, which is chaotic for any user! The greyhound service has to compete with normal horseracing and their virtual races, with often no opportunity to see the greyhounds parade before entering the boxes. That leaves those of us who prefer to see the animal we are supporting.It would surely make a lot more sense if WH had a dedicated greyhound channel TV where there is an adequate parade of greyhounds as is the requirement at the tracks, and WH would surely benefit from a greater volume of betting. I, myself, have missed countless betting opportunities through the amount of competition the greyhound service faces. The boast is by WH that every race is shown, but that is not true. Many suffer also from reduced coverage, or not being covered. I find this dismissive lack of concern by a bookmaker to be an astonishing lack of understanding. What human beings need is to be treated maturely. WH would surely benefit from such a policy, instead of treating us like fools who don't deserve to be presented with true betting opportunities. Let us see the parades before the race in a way the animals can be seen. Then we will bet more!
Will Green
08 March 2023
Comment from uk.trustpilot.com
They are a good company up until they have decided you have won too much money. Then they lock your account 'due to multiple accounts' and make you jump through many hoops to try withdraw it.I have seen hundreds of other people be told the same excuse before their money is withheld. AVOID
R N
08 March 2023
Comment from uk.trustpilot.com
Sheffield branch incredibly sexist. Will fire a female employee but will do nothing to a male for the same mistake. This has happened on multiple occasions
Tony Richard Wood
08 March 2023
Comment from uk.trustpilot.com
this is a bad site closed my account as they said they was not satified i had ownership of the account but suplied them with all details of the account wouldn't sign up with them if i was you bad customer service to
Stuart
08 March 2023
Comment from uk.trustpilot.com
Everytime I deposit now I'm removed from any promotion, I've been a customer for many years now I can't even enter promos for a chance to win back any losses, right now virgin games seems to be better, this has been going on for sometime now
James Aspinall
08 March 2023
Comment from uk.trustpilot.com
So they keep pushing boosted odds, free bets, acca insurance etc etc However if you take advantage of these then they restrict your account.If you do not want to give customers offers then dont offer them in the first place. Advise to all users would be to close your account and move to another book makers.
Nicolai Kempf
06 March 2023
Comment from uk.trustpilot.com
Do not open an account William Hill. They let me open an account and pay money in and then I was not able to access it anymore as documents are missing which I have all provided. Since then I can not access my account anymore.
Justyna Gladysz
06 March 2023
Comment from uk.trustpilot.com
Scamming thieves.Rigged games. every single game rigged.Highly recommend to avoid.If you be lucky to win something its only because system wont work properly as they will do everything to m?k? u loose.stay away those shamless thieves will only rob you.
Nick Butler
06 March 2023
Comment from uk.trustpilot.com
Yeh read the reviews first, 10 spins and you get about a tenner back! Its definitely one of the worst sites for slots, bonuses are very rare and they pay absolutely nothing, the reason they arnt bothered about giving customers a good experience is coz they make more money robbing people than the fines they get from gambling comission, witch are a waste of space aswell lol
AJ
05 March 2023
Comment from uk.trustpilot.com
Another thieving betting app. Cash out was unavailable for several minutes with a 403 error (website error not my phone) until the bet ended, disguising blatant robbery with an error code is just a pathetic low life tactic. IBAS will be recieving a complaint direct as William Hill are not contactable by email or chat. Time these stealing fu*kers were shut down for theft.
Phil Pearson
05 March 2023
Comment from uk.trustpilot.com
Absolutely taking the p### I had an online account with them for around a year when I tried to log on today was blocked and told my account had been closed after hours of chat trying to get my money back which was in the account was told I had to give them photos of my bank account and to get a photo of me holding my passport and driving licence both of which I informed them I dont have then I was passed to a supervisor who didnt bother to answer I them got through 3 hours later and was told they would just leave my balance of around 40 in the account that I am locked out of
John
04 March 2023
Comment from uk.trustpilot.com
I tried again.....400 spins on Goonies and King Kong...not 1 bonus round......a few measly in game wins. daylight robbery. William Hill just hste it's customers winning anything.
customer
04 March 2023
Comment from uk.trustpilot.com
After you have a big win, they lock you out of your account and you cannot access it to withdraw remaining funds. No response to emails or any contact. There live chat is a shambles. 6 months this has gone on for. Give them a wide berth ?
Christopher Martin
04 March 2023
Comment from uk.trustpilot.com
Stay away they have the worst returns on slots ever I had 12 winning spins above stake in my last 300 spins I've played 700 quid and not won one bonus over 8 pound it's rigged here I can go 1200 2000 spins to get a scatter then it pays 3 pound after losing 150 pound
Valhalla
04 March 2023
Comment from uk.trustpilot.com
Reopening account. Nightmare. Endless sending documents. Done it 3 times now. They confirm I am now verified. But still cannot log in. So I called up customer services. They dont handle phone calls about verification any more, so phone goes dead. So I try chat bot firing generic stupid suggestions. Finally through to human. Human says he will take care of it then and there. I upload documents in the chat. Hes says the quality is too blurry. I suggest its more a reflection of their upload capacity as i was using an iPhone 12. He said he cant read address, so I zoom in on address for both Bank statement and passport. He said its now invalid because its cropped. And hands me back to Will the chat robot. Utter garbage merry go round.
James and Karen
04 March 2023
Comment from uk.trustpilot.com
Here i am again as im tuthfull as u will get n although i neva won the best last last month i cud av cashed out a number of times but didnt ..i did n although it wasnt a mega amount i cant moan at at all..i was so paranoid if losing after having such a big win the month b4 wen it cudnt of come at a better time prob affected a lil how i played..so hey...just relax but have a buzz 2 as long as ya only playing with money u can afford ..cheers guys n girls n hope yas win ...always cheak out new games...not just saying this either but william hill games are mint payers 2 ..i love me irish 1s..the 1s by fire blaze 2 or A.O.T.G's or there us a lot My partner very similar but likes them were were u win it gets rid of win kine then u have a chance at more ...ect
Sarah
03 March 2023
Comment from uk.trustpilot.com
Got banned from playing free games obviously because I've never deposited any of my own money but have won 300+ on free games. Went to 'contact us' several times - the 1st 3 times I was told a supervisor would deal with explaining to me why and the supervisor just never appeared on the chat. Since then the agents are now closing the conversation. I simply want them to admit its because saying 'the bookie always wins' definitely does not apply in my case as I have been bearing the bookie. This is shocking as I've won fair and square! How they have dealt with me asking for a legitimate explanation is disgusting. I have screenshots of it all. Avoid William hill !!!!!! Avoid William hill !!!
David
03 March 2023
Comment from uk.trustpilot.com
Can everyone that has an account with these scumbags Williamhill close there account...I promise you,you be alot more happy. These lowlife scum are scamming the people..
jh
03 March 2023
Comment from uk.trustpilot.com
hi I would give zero if I could but I can't. William Hill are the worse they don't contact the losers but soon as you win they block your account and get safer gambling involved and then you have to explain to them. its been five days William Hill have with held my money 26k was playing quantum roulette and won loads from a 70 deposit but William Hill think I need help and a chat with someone? now my account will stay open but 100 deposit limit in place once this gets sorted and at this rate might have the money in time for xmas
James 84
02 March 2023
Comment from uk.trustpilot.com
330 on 60p a press not one bonus on big bass splash just dead spun me all the way through wasnt even teasing with the bonus.would stay well away from this site I have notice the last few years it has gone down hill rapidlywhen you do get a bonus it chucks you out then reloads like it is altering the result
Hezron Thompson
02 March 2023
Comment from uk.trustpilot.com
Quite clearly you have thought ways to hold on to client monies. No wonder profits are good. I feel this stealing client monies after they have won. Do not use WH. Paddy Power seems to be more honest about paying winning.
Auth
28 February 2023
Comment from uk.trustpilot.com
I created an account about a year ago, deposited my money and then I get asked for verification after the fact. I've sent them more details than I needed to send my solicitors when taking out a ducking mortgage! The people who are on the verification team can't seem to connect the dots, they just request more and more information. I gave my passport, driver's licence, multiple bank statements from multiple banks, credit card statements, wrote my username down, all of the above with selfies as well, my payslips for Christ's sake.Still frick all. I then asked to have someone higher up take a look because I was hoping someone with a brain cell could just check the box that confirmed who I am. But no. I wouldn't be surprised if they will be asking for some blood next or maybe a sperm sample.What a bloody joke. USE SOME COMMON SENSE
Yvonne Palmer
27 February 2023
Comment from uk.trustpilot.com
Play quite often in slots, terrible game play. V rarely into any features despite gambling large amounts. Losing every time and zero fun (despite being prepared to lose for a bit) hence time to stop . Don't bother go elsewhere
Diane Beaman
26 February 2023
Comment from uk.trustpilot.com
Deposited 5 pounds that never credited my account,but left my bank. What a absolute joke,went on chat messsges told dif things supervisor's are rude and patronising, eventually after 2 days,got my 5 pounds back but had to keep on to them,goof job it was only 5 and not 100s no apology like other sites certainly don't value there customers ?
Robert Douglas
26 February 2023
Comment from uk.trustpilot.com
As you all know by now beating william hill is a pleasure,what happened to mick in Alfreton (derbyshire) when they turned the terminal off so he couldnt place a bet yesterday,They did exactly the same to me today in Mansfield,Ive read all these reviews on trust pilot and im afraid these are in a bad way,Especially around my area,Remember these were founded in 1934 and are trusted within the gambling industry??? They might have been trusted in 1935, But look at the reviews they speak volumes,Anyone want to lay me a bet that william hill will not have any betting shops in 10 years time? Il accept 5 years then ??Maybe il get a bet on with my black market bookmaker who will lay a bet and pay me out , After all, All these so called reputable and trusted ones (under the guidance of the gambling commission ) wont lay a bet anymore or pay you out, Hiding behind you know what
jf
26 February 2023
Comment from uk.trustpilot.com
The odds against getting 15 losing bets black or red on a roulette wheel in a row are 49000:1 against. But it happened. Read into that as you will. Just don't open an account with them. And as for normal betting - fair play only works when it's in their interest - they will shut you out of winning accas to prevent you cashing in.
Kamil Mrlina
26 February 2023
Comment from uk.trustpilot.com
William Hill casino online holding my money and lock my account when I was won,I get my deposit back from my bank but William Hill not doing anything only asking me for documents what need to be sent,I was sending all what asking me to send and many more but it's not getting valid and I never received my 2010 pounds back and my bank now investigate all this problem.What it's not good about all this is, more people have same problems like I have. Absolutely shocking experience and service department.0 Star from me
Shawn Buck
26 February 2023
Comment from uk.trustpilot.com
One of the worst and revengeful annoying bookie ever. If on their website playing slots or games within 30 mins they start bombard and annoying you with thier take a break popups. And if you refuse you will never win instead keep losing. Its like they used against you. They allow the government to have them treated customers as if we kids when we are all responsible adults. If an adult want to spend the whole day gambling it should be concerned by bookies by keep on sending popups about break which is very Annoying and disturbing. There's no such thing as gambling tools. Additionally, there's no fair play policy with those slots which they adjusted to make money off customers. When slots just came out they wasn't so hard to get winnings off them. Now they adjusted using algorithms to make them harder to pay out. If they alert you to take break and ignore, then the interrupt the slots or games during play. We are living in a democratic country and free to do whatever without these bookies standing over our shoulders and trying to control customers annoyingly when gambling because of the government. I gamble because I can handle it. If lost, I ain't going on public tv to complain.
Stephen Cronin
25 February 2023
Comment from uk.trustpilot.com
If I could give zero stars I would . They took thousands from me and blocked my bonuses so and cash bonus I won I never received but when I complained they just said sorry your account closed now thank you. Worst bet site on the Internet by a country mile
Jay Melling
25 February 2023
Comment from uk.trustpilot.com
Do not touch the slots on William hill , you will not win anything. It's a con , it will eat every bit of money you have and won't pay out . I'm glad someone pointed it out to me , they are scamming you be careful
Mr Gittings
24 February 2023
Comment from uk.trustpilot.com
They use to be good but getting 10 free spins and only getting 20p thats when i knew i needed to delete this site also spending 5 pound and getting 35p they taking the p how are they getting away with this, it is not fair at all. No wonder they have bad reviews bye bye.
Usman Noor
24 February 2023
Comment from uk.trustpilot.com
All the time William hill is the worst online gambling site never won ok no luck in roulette but never even won in slot either
christopher noke
23 February 2023
Comment from uk.trustpilot.com
Im still waiting for my account to be verified after five days. I keep sending in More documents as they keep asking. theres a lot of reviews on here with a one star for the same reason as myself. Management needs to sort out the verification team now not tomorrow
Abdul Salam
23 February 2023
Comment from uk.trustpilot.com
The worst bookies i ever seen in my life, i opened account with them but then after they asked for documents for verification, which i sent with selfies, after few days they just closed the account. They are thieves , its better to play with paddypower or other online bookies.
customer
22 February 2023
Comment from uk.trustpilot.com
I have never seen worse slots in my life.40 in minutes. I won 1.5x in 50 spins. 48 dead spins in a row. No bonus teases even. Game was RTP of 95% over long term play. I can tell you that game was dead. It had no intention of paying anything they have it rigged to the hilt. Disgraceful casino. Stick to football if you bet here.
Carl Higgins
22 February 2023
Comment from uk.trustpilot.com
Tested these properly tonight. 10p stakes hit a bonus after 8 spins won 1.20.. 10 more spins later another bonus won 3.44 raised my stake to 20p 15 spins hit another bonus won 2.24. Raised my stake to 60p with the remaining 10 I had every spin was a loss apart from one where i won 24p. Just like all the other casinos. Their betting part is alright some promos are good some aren't like the bonus drop I've played every single day for over a year and it's landed in every single drop apart from the cash prize which shows its fixed along with the scratch of the day which is always bet and get meaning spend some to get some. If its not that it's a stupid sweepstake hardly ever likely to come in. It's not random either because friends and family get the exact same as me every day on both promos
??????? ?????
21 February 2023
Comment from uk.trustpilot.com
I send 3 different banks statements my driver license and my passport with my face and they dont open me a account because still they want more information its the worst app I ever seen
Samantha Sparkes
21 February 2023
Comment from uk.trustpilot.com
2 years using this Scandulous site and I've been down EVERY month of 2 years. Stay clear. Give your money and enjoy playing it sky vegas ladbrokes but this one is TAKING TAKING TAKING
Gary
20 February 2023
Comment from uk.trustpilot.com
I was unlucky enough to "win" their "FREE or 4" promotion, correctly guessing 6 games with 3 or 4 goals. 200 in free bets were credited to my account, great..! Then they suspended my account to 'verify' my details. This has been going on for months even though I have provided all the overly intrusive demands for photos of this, that and the other. The free bets have now expired and I still do not have access to my account that has a balance of over 150. Can only contact via "LIVE chat", which is not actually live, call centre scripted responses asking for the same things and if you are put through to a supervisor the chat bot "breaks". BE WARNED you will never actually win anything from these guys...!
Dana Robinson
19 February 2023
Comment from uk.trustpilot.com
Do not sign up here, they are fraud, closed my account for no just reason.I consulted Exossystemsllc . io for help to get back my money.
james Perks
17 February 2023
Comment from uk.trustpilot.com
Wanted to add that deposit was easy but they are asking ridiculous requirements for verification that other online gambling sites don't. For example they want a photo of me next to a printed PayPal statement, which is ridiculous. It is 2022 and no other site asked for this. They also blocked my account from receiving further promotions despite barely doing anything (all I did was the welcome offer and a few spins)
Lauren Antinoro
17 February 2023
Comment from uk.trustpilot.com
Would put less than 1star if could. Opened account for one day, clicked two free spins. Opened app next day and account was closed. Go through live chat and get the generic your account was closed due to a 'business decision', be even after going through to a 'supervisor'. Very bizarre, annoying, time wasted
Shane Thomas
16 February 2023
Comment from uk.trustpilot.com
They closed my account down on 5th Feb because it was getting me down.To reopen my account they needed for me to send them a letter with my signature on saying I want my account to reopen now saying that I asked them so my account is closed now they said yes but when I had money I went back on it on 14th and spent 260 after that said it was close they make people have mental health problems.
Kate Wild
15 February 2023
Comment from uk.trustpilot.com
If you show you know what you are doingIf you show you know what you are doing and win they send you an email stating you can not place any more bets with them or they will only take pennies.
Jack Veguz
14 February 2023
Comment from uk.trustpilot.com
For whatever reason when you win their system is down. Nobody ever has a reason or answer. They want you to forget or misplace your ticket so they wont have to pay you. Its a shame, I feel like I'm being robbed or bullied.... What a coincidence your system goes out a day after the Superbowl. After you just racked up millions. I'm done with #WH in Nevada. You're foul for doing us like that.
Skip Leveaux
14 February 2023
Comment from uk.trustpilot.com
Lol how does a betting crash for days starting with the Super Bowl DO NOT REGISTER lol dont say we aint told u
Charles Demar
14 February 2023
Comment from uk.trustpilot.com
step 1: go to resolver and or twitter to get your money. Putrid tactics by these "people" They'll make it nice and easy to TAKE your money but they're going to make it as difficult as possible when you want them to GIVE what they owe. They bald face lied about matching a bonus when i signed up. When i briefly enquired about the error it was clear that I was trapped in a never ending death-email-loop of new support agents each as clueless as the last. And some advice there little willy. If you want to STRINGENTLY VERIFY people do it when they sign up when they are making their first deposit. Or maybe a change in deposit method..But you won't because you're the worst kind of people. Your working a sportsbook with every statistical advantage practically printing money and still you got keep taking as much as you can instead of just honouring the agreement. I won my bets and now YOU pay.
Robert Douglas
10 March 2023
Comment from uk.trustpilot.com
ITV TONIGHT PROGRAMME,OK we know the gambling companies prayed on vunerable people and they have the lost lifes to account for,The program showed the public that the gambling companies need to do more to help people with a problem....I HAVE A PROBLEM I CANT GET ON ANYWHERE, Online accounts restricted to pennys,Betting shops im treated like im going to rob the place,Especially William hill as i play on the pmu and compare the odds in france to here in the uk and i bide my time and i win,YES A WINNING PUNTER,BUT you know by now every gambling company stops anyone that wins so thats what? DISCRIMINATION against winning gamblers if the public knew that if you win youl get closed down would they gamble in the first place,with so called reputable (dont make me laugh) companies
ITV TONIGHT PROGRAMME,OK we know the gambling companies prayed on vunerable people and they have the lost lifes to account for,The program showed the public that the gambling companies need to do more to help people with a problem….I HAVE A PROBLEM I CANT GET ON ANYWHERE, Online accounts restricted to pennys,Betting shops im treated like im going to rob the place,Especially William hill as i play on the pmu and compare the odds in france to here in the uk and i bide my time and i win,YES A WINNING PUNTER,BUT you know by now every gambling company stops anyone that wins so thats what? DISCRIMINATION against winning gamblers if the public knew that if you win youl get closed down would they gamble in the first place,with so called reputable (dont make me laugh) companies