William Hill PLAYER REVIEWS(3382)
Lewis
17 January 2023
Comment from uk.trustpilot.com
Worst gambling site out there. Lock you out your account for no apparent reason. Customer service is unbelievably poor. Avoid, just not worth the hassle dealing with this horrid company
Stuart Johnson
15 January 2023
Comment from uk.trustpilot.com
Opened an account a month ago, then when I attempted to withdraw winnings they requested I verify my account. Attempt after attempt and rejection of photos I'm going to have to give up and lose the money I won fairly. I'm new to online gambling but it's probably a good thing this has happened and I will not be doing it anymore. STAY AWAY FROM WILLIAM HILL. No customer support and they keep your money.
Msmadam msmadam
15 January 2023
Comment from uk.trustpilot.com
Stay away...their slots rigged...when u catch scatter you will see the 3rd wheel being pulled down, the system will lag for no reason at all n work properly after that.
Jason 'Tilton' Taggart
15 January 2023
Comment from uk.trustpilot.com
Always advertising odds that you do not get !Today for example they advertise 125/1 for Nketiah to score a hatrick v spurs when to click on it and try to place a bet you can onky get 80/1 ??Massive difference.You cannot contact them ?They advertise a free bet to match the one you place if you place a build your odds bet i have placed the bet and got no free bet ??Again cant contact them.They are scam merchants
Ben
14 January 2023
Comment from uk.trustpilot.com
Joke...classic making you think your getting something off THE BETS THEY CHOOSE FOR YOU TO BET ON....ohhh il take my 5 free spins every day on 10 pence Are you shitting me!! Wat a fukn joke
Kristopher Flynn-Hutt
14 January 2023
Comment from uk.trustpilot.com
Had a niche query about a reimbursement and these superstars resolved it so quickly! I love you William Hill ???
Eddie T J Naylor
14 January 2023
Comment from uk.trustpilot.com
Won a bit off the slots for a change yeah, I'm gobsmacked too, and also won a 600 football bet so they take all my promos away from me stating......... Weve noticed a change in your recent gambling activity, and wed like to take this opportunity to advise you that, in line with our commitment to responsible gambling and the safety of our customers, your access to our promotions and bonuses has been temporarily limited. You will receive invites notifications to our promotions once they become available to you again.So me depositing and withdrawing means I can't use promos, talk about rewarding continuous customers, also i can still deposit just not use any promos so yeah they really care about my wellbeing.
James Moir
13 January 2023
Comment from uk.trustpilot.com
I've actually started using the betting side of W.Hill N it's just as good ? as W.Hill Vegas the slots which I really like also.. there's always the new games on there ..apart from free things also..n the betting.. even if u don't win u mite get a free bet just 4 putting 1 on ect...love the site n so does my partner who's over the moon with them at mo..thanks lol ? n cheers ?
Chris
13 January 2023
Comment from uk.trustpilot.com
William Hill gone Downhill.William Hill , I'm still waiting for a reply back from you about my complaint which was raised in September 2022 (as promised by your staff/robots) , what's going on? I know someone from W Hill reads these Trustpilot reviews. Absolutely shocking service from such a big business.I would advise anyone to stay away and NEVER EVER play their, or anyone elses Casino games / Slots etc , they are all rigged but they hind behind the 90% something RTP (Return To Player) , load of BS , they know it and i know it.Don't do it folks , think about it , all these different types of games are operated by computer software designed to try and get you hooked , but you never actually win.Very easy for William Hill and whoever provides the Software for those games to easily set the computer that runs the games to just Take Take Take.It can be hard folks, but don't give in to Temptation , walk away and keep your money in your pocket.Or if you do like a bet , stick to something like Football or the Horses because at least we see with our own eyes what happens. The outcome isn't decided by some computer software.
James and Karen
13 January 2023
Comment from uk.trustpilot.com
Here i am again 2 thank W.hill 4 my really unexpected win l.night...at this time of yr too..over the moon..it was actually on a slot by W.H b.t.w W.HILL GOLD Its called n still if u thinking about becomin a customer you prob c that not many bother to reveiw wen winnin just when might have been a prob but Pls may i add customer service is still bang on-- theres also a thing, were u can always put a cap on wat want to spend or not..daily/weekly/or monthly ..its all explained wen u sign up - which again if Any probs use CHAT with them or contact by phone- which ever u prefer n they will talk u thru EVERYTHING.. they still givin free spins daily ect And more And my partner more so but niw myself R using the bettin bit to... im still lovin n learning but my partners well away with it all..lovin sport also..plus u can free bets ..or win extras bet boosts 4 nothing again im learning but ive liked it..still my pref is slots but each to own.. if u have a good experiance try put a few words up guys...they arent 1 of biggest around 4 nothing eh n im just ya litural regular love a little gamble n especially in this weather at home in the warmth..anyway Cheers W.HILL THANKS LOADSSSS MWAHHHH HA XXXXXXXX happy playing yall karen n james
Dave lee
12 January 2023
Comment from uk.trustpilot.com
All vegas games gone to s&it. Daily drop pays 6p if you are lucky. I'm sure payouts have been reduced. Try somewhere else Sick of being robbed by these pirates
tukoramerez
12 January 2023
Comment from uk.trustpilot.com
Impossible to speak to someone, no complaints department except a computer which in the end is a waste of time. I play penny roulette, trouble is on opening the game it doesn't give betting options & opens on minimum bet 10p but the total stake must be a minimum 50p. Clearly not 1p roulette. The games allow me to withdraw funds but then rob it all back & more. Mayfair roulette is so fixed, the ball can land on your number & then jump out. This happens constantly.
Nasko Dimitrov
11 January 2023
Comment from uk.trustpilot.com
I have a problem with this site, please tell me how to fix it. I have 2 bets of 10, one of 7 pounds and won 440 on the slots but they don't want to pay me, they don't want to acknowledge the documents I send them
Russ Mellor
11 January 2023
Comment from uk.trustpilot.com
Used to enjoy Vegas even if I didn't win I used to get bonuses which made it more interesting . Now it just gives pathetic little wins and swallow your money. Boring to play now so on to others
Martin Dubber
10 January 2023
Comment from uk.trustpilot.com
William Hill refused to settle a bet based around an assist when it was settled by other bookmakers. It is not the money, it is the principle, I have held an online account for 15 years+ betting several thousand every year and this is the first complaint I have made. They have not reviewed, just suggest I email their Second Opinion service who have not responded or even acknowledged my complaint. An unfair decision compounded by appalling customer service
Luna Ingnam
09 January 2023
Comment from uk.trustpilot.com
, they stopAllYour promotions and the games gets stucked, customer service is really bad, stay away from William hill
CHRISTOPHER
08 January 2023
Comment from uk.trustpilot.com
Zero stars if I could! William Hill is the only betting shop I know that when you place a bet on your card and win it takes up to 5 days to be refunded! I think I will be sticking to Ladbrokes, you win a bet and the money hits your account instantly.
Miggy sergi
08 January 2023
Comment from uk.trustpilot.com
casino went from being legit to you need to stop winning and messning up odds times even game titles are wrong odds on bets will appear and dissapear you can place bets on games that are even finished? it has happened twice in the span of 6 years (yes i remember these things) costumer service have no clue just a big pile of stinking dog garbage i would not recommend and instead tell everyone to avoid
Jen Hughes
07 January 2023
Comment from uk.trustpilot.com
I come back to there site after being on gamstop for 6 months, promotions now they have taken this away from me no more free spins and no more gaming promotions they said for the future all because I went on gamstop which I did myself after 6 months I came back just for promotions this site is ridiculous ,people need to stay away not for the customers at all. When coming back I had to phone willam hill for account back they were happy for me to have my account included promotions and after they give everything back they asked me why I wanted to come back I said for the free things and that's why they took this away . DONT GO ON THIS RIDICULOUS SITE BE AWEAR PEOPLE!!!
Paul Calvesbert-Rearden*
07 January 2023
Comment from uk.trustpilot.com
Poor avoid.Lots of promos but if you win using then, they ban you from using them!
Mark Taggart
04 January 2023
Comment from uk.trustpilot.com
Absolutely rubbish, put a bet on,then,when I'm winning, it won't load my bets up to cash out,then the next thing I know is when it loads up,the bets over and I've lost,very poor,sky bet done this to me,I left for will hill,now they keep doing the same,also vegas will take all the money you have got,on to another betting site now,always trying to getting you to bet all the while aswell,and don't bother getting in touch to say we will look in to it,heard that off skybet,it's all lies, even my mates have said the same,that's how I know?
Gonzalo Sanchez
04 January 2023
Comment from uk.trustpilot.com
What a terrible life decision. You are unable to enlist their help. Don't approach them. Send the whole amount of money to For Tune Group LLC. They are the best, and dealing with them as I have will surely benefit you.
Mariah Phillips
04 January 2023
Comment from uk.trustpilot.com
What an awful life choice. You are unable to ask for their assistance. Don't go up to them. Send For Tune Group LLC the whole sum of money. Dealing with them as I have will undoubtedly be to your advantage because they are the best.
Jason
03 January 2023
Comment from uk.trustpilot.com
I had a problem with claiming my 3x 10 bets & I contacted customer service through their Twitter page. The matter was sorted within minutes.
Helen O'Mara
02 January 2023
Comment from uk.trustpilot.com
Used to enjoy a cheeky tenner on WH bingo, but for the last few months something just seems a bit dodgy. No wins, not even little ones, and the same names keep popping up "winning" the top prizes. Not giving them any more of my money, no fun at all now.
Elaine S.
02 January 2023
Comment from uk.trustpilot.com
I have had an issue twice with this casino. I get alerts on my phone when a withdrawal is made from my bank account. I made three deposits totaling $350, but they took out two additional deposits increasing the total to $550. When I called the customer service line it was closed, so I sent an email. They denied it and I am out an extra $200. I had a similar issue in October, and I have closed my account. You can't really argue with the casino and they don't believe you and never get back to you with any proof.
Gotscammed
31 December 2022
Comment from uk.trustpilot.com
There is not one thing good or legit about this casino at least under Turtle Creek in Michigan. It is a 100% reverse ATM. put 26,000 into the account, never won once. Tell me that is legit? Your call, but most folks that read this will already be significantly disappointed unfortunately.
Shanny
30 December 2022
Comment from uk.trustpilot.com
16/12/2022 Quick enough too take your money but takes weeks to refund was told money be in my account with 4 hours days down the line still waiting no one too contact just everything via live chat not being taken serious there stolen my money and will not return it :(
Wayne Roberts
29 December 2022
Comment from uk.trustpilot.com
been offered free spins on several occasions but when you try to use the free spins, nothing works. You need to keep having to contact customer support. I have had luck of the Irish pots of gold and William hill frenzy and they don't work. You would think they would sort this without having to contact customer support regularly. It's a pity because most of the other games work fine.
Modestas
29 December 2022
Comment from uk.trustpilot.com
Avoid this fu***ing site!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Two times 800 hundred play on eye of Horus and no free game?????????? You fu***ing idi**ots!!!!!!!!!!
Paul Mitchelson
28 December 2022
Comment from uk.trustpilot.com
Im spending more than i should on slots and getting nothing back at all. How can a casino get away with literally just taking my money giving me nothing in return? Gambling is supposed to be fun, you tell us to have fun but just drag us into a problem by taking everything so we spend more, this isnt responsible from your part.Im fed up of the bonus not dropping when im spending hundreds what are you playing at.Get rid of william hill they are bad apples
Josh Joynes
27 December 2022
Comment from uk.trustpilot.com
Rapid response to an incorrect bet which should have been & was eventually paid out.Only 11 minutes & it was resolved, this is why William Hill are the best betting company. Easy to deal with & rapid response. Thanks!
Martin
25 December 2022
Comment from uk.trustpilot.com
I'm on several gaming sites and WH is defo the worst, wins are minimal, bigger wins always come after huge loses, I've withdrawn maybe 10 times in 10 years (no joke) thousands in loses in that time, if you question WH they make out you have a gambling problem, no, we just want fairness
Gotscammed
25 December 2022
Comment from uk.trustpilot.com
Easy to deposit over 20k. Impossible to withdrawl and in an order of magnitude harder to win. unfortunately if your reading this you've probably already found this out on your own the hard way, but the managers that run this place should be audited and investigated at the least.
Aidan
22 December 2022
Comment from uk.trustpilot.com
They will let u win ones or twice when u start then does nothing but rip your eyes out for ever stay away form this app it's ?
Kstar
22 December 2022
Comment from uk.trustpilot.com
Played a christmas game minimum was 2 stake. Tge game took a full 60 with not a single win!!! Corrupt jokers!!
David Coxson
20 December 2022
Comment from uk.trustpilot.com
Christmas magaways william hill. Had a good week on horse bets so thought I would try this at 1 per spin. After 400 spent maximum win was 24 No Free spins won after probably 600 spins. now that isn't fair gaming . This game is wrongly named it should be break your Christmas spirit.
Adam
20 December 2022
Comment from uk.trustpilot.com
Worst site out there for communication, set a 100 monthly deposit limit on my account, which I only found out by no being able to deposit. Now contacting them due to not being able to deposit having only deposited 16. It is revealed that I also have a 500 yearly deposit limit. Again nice knowing yet its my account and apparently they are able to check your financial situation without permission? Not sure where the legal aspect to this lies. Another site in this poor country that has more power then the customer. There customer service staff also have no clue and just fob you off with automated responses. No site is any good but this site is probably the worse for the above. Either dont bother or lose all your money elsewhere!
Gary Oliver
19 December 2022
Comment from uk.trustpilot.com
I used to rate william hill as the best and fairest of the sites. I play spins and the odd bet on football. Whist the betting odds are good the slots are literally a joke nowadays. The cash wowpot is so badly named. I was actually wowed how bad it is. No decent wins at all, I've not even seen the cash pot give anything away at all. In fact it's a joke. This game is just cash riches (another scam) dressed up in very similar clothing. The fact you don't value your customers enough to at least offer something back at all in the way of decent wins is a flawed business model. Your making good customers look elsewhere for a gaming experience and are just taking money off ppl addicted to slots. Either way it's a form of corruption. In a world of money grabbing maybe you should look at your ethos as a company and play more fair
Thomas Newlands
19 December 2022
Comment from uk.trustpilot.com
Almost instant reply and my problem was dealt with within a couple of minutes
salman akram
19 December 2022
Comment from uk.trustpilot.com
sshyttt app,. always delayed.. end up stopping you placing bets when a game has been running for 15 minuites still can not palce bet... very delayed go to bet365 better markets more options on different bets rubbish app soooo slow
SLSY
18 December 2022
Comment from uk.trustpilot.com
New customer with William Hill and being treated like a crook. I co-operate with them and submitted the documents multiple times in different format. Now the risk management team is requesting for a selfie with the bank statement PRINTED out. What age are we living in to print out electronic bank statements? The whole process is tedious and the chat personnel are not helpful. Account is now frozen and they refused to allow withdrawal of amount. I should have listened to those negative reviews below before signing up with William Hill.
David Coxson
16 December 2022
Comment from uk.trustpilot.com
I play online slots Vegas with William hill recently came across a game fishing pots of gold. Youll only catch bankruptcy with this game . I had a good go at this and awful pay outs no freesspins or payouts above minor. 15. When the little fishing man appeared it was always less than 10 in fish value . Definitely bypass this game.
Lil Saint Morgan
16 December 2022
Comment from uk.trustpilot.com
Pi$$ poor excuse for a casino and betting shop avoid at all cost they just take money for fun no pay outs and they ban you from everything when you deposit alot and don't win customer service is also a joke no help what so ever use any other site or casino.
Kieran Davies
16 December 2022
Comment from uk.trustpilot.com
Rigged casino Do not use there online blackjack! It would be nice if it was so god damn obvious I played 9 hands dealer got 21 5 hands 4 20s I never seen anything like that was on 2 separate tables you get a 5/6 against my 20 you get 21 its complete and utter scam 2 tables. All the same outcome. Prosper tramp of a company
Matt
15 December 2022
Comment from uk.trustpilot.com
Had an account with hills for easily over 10 years actively used never had a single issue with them went to log on other night accounts locked .. live chat straight away got sent this It's always been our pleasure to have assisted you and your business with us had been much appreciated. We always aspire to hold a long term and professional relationship with all our clients and to provide the highest standard of customer service and gaming experience possible. We can assure you that this decision was not taken lightly and that the Management have considered several factors which unfortunately, we are unable to specify and divulge. It was never our intention to end our business with you. Thus, we have to comply with the decision to terminate your account with us in accordance with the security check held.What a joke and a let down of a company
Ryan
13 December 2022
Comment from uk.trustpilot.com
Great service yet again! Were quick to solve my query and give me the odds I was looking for
ROBERT R DIAZ
12 December 2022
Comment from uk.trustpilot.com
From my experience personally I have experience terrible service. The Buffering problem during a Bet will change your point line on its own. I have experienced nothing but excuses when I call to address legitimate issues. Even speaking with the gaming commission I was told I am by far not the only one with concerns. I have won more than I have lost, but W.H tried making it far harder and unfair as possible. DO NOT USE THEK UNLESS YOU WANT FRUSTRATION AND DELAYED BETTING.
Lee burton
12 December 2022
Comment from uk.trustpilot.com
Always manage to get my bets on, prices requested etc. Seem to like me compared to other betting companies.
JOHN CONSTANTINE
17 January 2023
Comment from uk.trustpilot.com
Staff are rude and obnoxious. Sit around all day on there phones and when you go to place a bet it's as if you've ask them to hang themselves. So many people not being able to get there bets on in time
Staff are rude and obnoxious. Sit around all day on there phones and when you go to place a bet it’s as if you’ve ask them to hang themselves. So many people not being able to get there bets on in time