William Hill PLAYER REVIEWS(3381)
John Bell
06 September 2022
Comment from uk.trustpilot.com
Bonus drop use to be at least 5 bonus spins if your lucky, today I noticed it's now 3 spins , no point in playing it was hard enough to get any win with 5 spins no chance now with 3 spins , guess that's it for me now no more on this site
Damien O'Kane
06 September 2022
Comment from uk.trustpilot.com
I contract Hills Twitter regularly to price up Your Odds bets and they're consistently quick to reply and price up the requested bets.Many other bookmakers don't even bother to reply
adrian igr
06 September 2022
Comment from uk.trustpilot.com
What the jewis are doing with William Hill right now is unacceptable !! They reduced rtp, poor chances for a bonus and when you hit, you will win max 10x the stake, the lowest odds on the British market, they often give boosts, which are often lower than other bookmakers, free spins are dead spins only !!
Part poker is a scam
06 September 2022
Comment from uk.trustpilot.com
Fastest withdrawals on the planet about 30 seconds ?
James Garside
06 September 2022
Comment from uk.trustpilot.com
Quite simple really slots are all rigged to not pay out anything decent and getting a bonus is impossible played fishing frenzy big catch Megaways almost all dead spins finally got the bonus on 1 spins and it payed 14 absolutely disgusting stay clear people they are robbing you blind and are being allowed to get away with it filthy scamming scum
Ms Edyta Evans
06 September 2022
Comment from uk.trustpilot.com
If I could give minus stars I would. I've been on William for many years just playing slots and always managed to win some lose some but always fair. Since about April 2022 I'm down 300-400 every month and I believe this is since their take-over. I've not won a single panny and up until April this was my favourite slot site. Don't waste your time and money, William had become greedy and thieving website. Idk about casino or sport bets but as far as slots it's horendess and all I can call William Hill now is a thief. Pure daylight robber. Never again.
fiona mackenzie
05 September 2022
Comment from uk.trustpilot.com
Worst customer care ever! Will never use again.
Attila Somos
05 September 2022
Comment from uk.trustpilot.com
Very upset about this company probably they try to stolen everybody's money or I don't know but they don't want to pay my bets out Stay away from them !!!
Thomas Rogerson
04 September 2022
Comment from uk.trustpilot.com
Had a issue with an error message occuring on an offer, the Twitter team acted swiftly and pulled some strings for me and sorted the issue within ten minutes. Very very pleased
Ionut Daniel Sfetcu
04 September 2022
Comment from uk.trustpilot.com
Never again, big scam
James Jardine
03 September 2022
Comment from uk.trustpilot.com
UNCONTACTABLE UNTRUSTWORTHY Shocking experience with this company Do no value customers wouldn't recommend them to my Worst enemy
Ben
02 September 2022
Comment from uk.trustpilot.com
Document verification is unreasonably difficult to get through. The team just keep rejecting the documents so that you can't log in and remove your money from your account.
Dimasciov
02 September 2022
Comment from uk.trustpilot.com
No customer service, all automated so takes ages to get nowhere.
Andrejs Voronovskis
02 September 2022
Comment from uk.trustpilot.com
Deposited over 100 today, and same 3 days in the row before that, staked 20p and 50p, not a bonus been given not a good play, just hungry and greedy cs , would take your last penny if they could. There is no way its a best online casino, far from it. Wouldnt recommend to anyone, dont even start here
Eddie T J Naylor
02 September 2022
Comment from uk.trustpilot.com
Sick of them and the way they make loyal customers loose all the time you win but never enough to cover any losses you will loose more then they give back so take away the withdraw option and just leave the deposit button lol
Simone Scialanga
02 September 2022
Comment from uk.trustpilot.com
Horrible experience, tonnes of docs required just not to pay welcome bonus. Stay well well away.
Mark
01 September 2022
Comment from uk.trustpilot.com
I tried to register on this website but couldn't do so due to some bizarre verification checks they wanted to carry out. Id have thought that a driving licence, utility bill, and credit card statement would be sufficient proof of identify, and other bookmakers would seem to agree. But William Hill insist that all of those things are supplied to them in the form of a selfie of you holding the document. Very weird!Providing this with a driving licence is do-able because everyone has a physical card, but who these days is receiving paper copies of bank statements vs receiving them electronically? William Hill seem to be living way in the past on this one; maybe one day theyll get up to speed and bring in an actual verification system rather than a system of people sending selfies while holding pieces of paper. Its impossible to discuss the matter in a reasonable way with them via email or live chat. They are very arrogant, basically their view is you dont have bank statements or a printer to print them out, then thats just tough. Fortunately they hit me with this before I was able to deposit. Sadly there seems to be cases where theyre withholding funds until their verification checks are met, which they keep moving the goalposts on (e.g. requesting un-redacted bank statements with sensitive financial data). Terrible behaviour. Do not sign up with this company, your account could be locked at any time and then youll be having to do things youre not comfortable with in order to stand a chance of getting your money back.
Duncan
01 September 2022
Comment from uk.trustpilot.com
I have been using William Hill for over a year and have not had too many issues. The app is not the best and do find some of the icons do not work.The promotions are pretty good except for Scratch of the Day. I have used this promotion every day for three months but I never get a win. I have asked William Hill to look into this but was told the promotion is fair and there is a very good chance of winning. I would not describe not winning after 100 attempts as a good chance. They also stated I was having a run of bad luck run.. more like a marathon!I was just trying to point out a potential system issue but they have intention to investigate.
Kieran Davies
31 August 2022
Comment from uk.trustpilot.com
Do not use at all I was playing 1v1 on black jack won a couple of hands of him busting. Then all off a sudden boom I couldnt win a hand no matter what 12 on the bounce I lost I just had to leave I hit 20 he had 21. I never seen anything like it. I was getting dealt 19-20 constant against a 4/6 and boom 20/21 every time. Its unreal. Will never ever use this site again
Rebecca Harrington-Tucker
31 August 2022
Comment from uk.trustpilot.com
This is the worst site ever, the security checks do not accept Monzo as a bank account! I have no other way of proving my address. Waste of time DO NOT USE
ChelseaDad
31 August 2022
Comment from uk.trustpilot.com
20p play on Eye of Horus megaways.After 18.20 spent I receive bonus. Pays 0.56 pence.Change to Eye of horus vegas millions. After 12.00 spent playing 20p I receive 24 free spins and get to the Eye icon.I "won" 1.20...Afterwards a message comes up and says you've been playing 1hr...YOU KNOW I HAVE, YOU TOOK 50 off me in that hour! Scandalous, all advertising should be banned in the UK.
Nathan
31 August 2022
Comment from uk.trustpilot.com
William hill have allowed my sons friend to deposit on my account with his card to gamble for 5 months whilst hes gamstop banned. Hes made over 150 deposits and 30 withdrawals according to him and lost 15000 in that process and William hill wont reply been over 4 weeks I have so much evidence and there silence is proving there guilt so I'm.gonna Donald in my power to stop this happening to anyone else and get the poor boys money back obviously he has an addiction and hes banned so how could this happen for so many months ?? my name is yasmin khalid and his name ends in singh
DAVID WILSON
30 August 2022
Comment from uk.trustpilot.com
Total disgrace they had new game advertised genie jackpots big spin frenzy well i only spin 20p per shot easy enough get 3 bonus symbols for shot at bonus game well before i know my 10 was got and before i know ive put 6 10 deposits so it wiped me out 60 at only 20p a spin and still refused to bring the bonus in totally disgusting
Mark
29 August 2022
Comment from uk.trustpilot.com
I like this casino, the games pay and the promos are good. I honestly cannot fault them at all and I have never had to contact chat as everything seems to work how it should or how they say. I do not normally write good reviews as I only feel the need to review a site when i have a complaint but on coming across this page i was shocked to see such negative reviews and felt they need some help as I have a fault free time ,and now I even consider them to be one of the best in the UK.I have played near on every casino and played a lot of cash on them and WH seems like one of the best to me.
Barry Wright
28 August 2022
Comment from uk.trustpilot.com
Played bonus drop daily since Xmas has not come at all and the slots are rubbish
graham smith
28 August 2022
Comment from uk.trustpilot.com
Excellent service customer service really helpful
David Shapcott
27 August 2022
Comment from uk.trustpilot.com
Do not bet on slots you will loose all your money. Williamhill slots must be the worst payout in the world, it Daylight ROBBERY
Julie Wright
27 August 2022
Comment from uk.trustpilot.com
Richmond Sheffield. The staff are awful especially the management. So rude. Should go on a training course dealing with public
jackpalance1
26 August 2022
Comment from uk.trustpilot.com
Maybe ok for a bet now and again the slots you may get a win at the start but gradually the noose tightens until a win will be like finding a hens tooth ..Be warned!!!
David Mcdowell
25 August 2022
Comment from uk.trustpilot.com
I have had the same issue as others here. They are ok to take money from my account without the correct ID in place but would not pay out. I don't have the documents that request and have tried in vain to get a straight answer to how to rectify. Find staff in live chat dismissive and rude and no help at all. I have now found the email for complaints (second_opinion @ willhill.com) and am awaiting a response. I will not hold my breath though it seems William hill are happy to take but not willing to pay out. Avoid!
Mark
25 August 2022
Comment from uk.trustpilot.com
Terrible site with staff to match avoid at all costs try bet365 far far better and give you free bets weekly
Eddie T J Naylor
25 August 2022
Comment from uk.trustpilot.com
They say that slots are rng so 50 spins at 10p a spin should at least give you a small win not compensating your loss at all so with rng in mind imagine them 50 spins were 1 pound a spin you have just lost 50 pound with no win at all welcome to williham hill how much are you willing to give them that's the only question.
alex
25 August 2022
Comment from uk.trustpilot.com
Well this lot still do not list on uk gambling commision site as 888 who are not even 888 now, as they were bought over lmao. If you can keep up with the owners of these sites goodluck because the u.k gambling commision sure aint doing that job. Its a free for all in the u.k to rip off customers as there is no regulation and this site is a perfect example. Pizz poor play, utter ballocks bonuses and software that has sent my tracker software of the scale, so bad my computer keeps freezing.
James Edgeworth
24 August 2022
Comment from uk.trustpilot.com
Don't even deserve a star tbh the bonus drop is shockingly crap there roulette freezes kicks you of and still takes the money without spining customer service for live chat act like they got a problem onistly 888 are the best out there I don't get none of this crap with them I've been so loyal to william hill for years and onistly one of the worst bet makers out there
Itsmeka
24 August 2022
Comment from uk.trustpilot.com
Everyone report these to the gambling commission lets get them fined for what they are doing to us customers in closing our accounts.
wayne lloyd
23 August 2022
Comment from uk.trustpilot.com
You can tell 888 casino is taking over William hill for months know its been so bad the bonus on the slots are a joke and every promotion you have to deposit I've been on this site for over 10 years 888 are making it go down hill even the prize drop has gone down hill as well for the past year i have got 5 spins of nothing don't know why the cash amount is on there you won't let it land in it so what's the point
Lee Edwards
23 August 2022
Comment from uk.trustpilot.com
Last 2 months on playing slots, I can't bonus there games, not sure if there's been a change in RTP, 170+ spins on the big catch, not very hard to bonus, NO BONUS IN THEM SPINS, 21 TEASERS, I mean? Will continue to spin this slot, and videoing all this, amongst other slots, showing there's no fun, an basically being scammed, William hill was a very good, fun site to play on, something's changed these last couple of months. Be warned, looks the part, but it's just not.
Elle Rowlands
22 August 2022
Comment from uk.trustpilot.com
easy enough for you to deposit money but difficult to withdrawl scammy b*stards
Brendan
21 August 2022
Comment from uk.trustpilot.com
I Put 20 quid on the slots at 10p a spin for fun, it was fun to see the reels spin. Out of 200 spins I think I got 70p as the maximum hit no bonus no wilds nothing. And that is a very familiar trend with not just William hill but all of the sites. We all write reviews saying boycott it Im sending prove to get you shut down !! blah blah blah but we need to sort our own addiction out first. If none of us risked it for the biscuit these clowns wouldnt continue to rinse our money lets be real. so if you are reading this before depositing I beg you do yourself a favour. Get a takeaway or some cigs or beer or whatever the f@#k you do with your money. Just dont put it on because 90% chance youll lose??
Rob
21 August 2022
Comment from uk.trustpilot.com
Absolute joke Settled my bet as a loser and didnt pay out - had to complain took me hours to get it sorted - basically abused by the staff on chat cut off numerous times. Explained they were making me anxious didnt read what I said and kept just closing the chats.Now locked my account and refusing to contact me for a week - basically tried to steal my money and then refuse my access to my credits and bets on my account Really poor service overall will be raising my complaint with the gambling commission.
Art
20 August 2022
Comment from uk.trustpilot.com
Please someone, make a owner of this.. do a 3 deposits in row, its just way toooooo slow on androids
Itsmeka
19 August 2022
Comment from uk.trustpilot.com
Avoid like the plague. Rude customer service closed conversation on me and then closed my account been a customer for years. Will play elsewhere
Justyna Anna Gladysz
19 August 2022
Comment from uk.trustpilot.com
Thieves thieves thieves.Scamming cheaters with rigged games.people stay away from those dirty rats
Ozzy
18 August 2022
Comment from uk.trustpilot.com
So this is the living prove that they can manipulate our winning since ive uploaded a bad review about WILLIAIM HILL ive not even won a tenner despite i carried on topping them up this company is really a con company no game play is fair nor there costumer servis, you've definitely lost me as a customer and many more to go hopefully, these company is the reason why Somerville end up been labeled as gamblers.
Andre Warren
18 August 2022
Comment from uk.trustpilot.com
Closed my account after over 15 years and won't tell me why. Complete jokers since being taken over by 888
Kelly Ash
18 August 2022
Comment from uk.trustpilot.com
I have been a customer for a few years now. They used to be a good casino , fair play . Not anymore all they do is take ur money I'm disgusted with the service they are providing and think they need looking into as its Definitely not fair play. Will probably be closing my account as many people are.
MAGIC MIKE
18 August 2022
Comment from uk.trustpilot.com
Always offering worst odds in the shop than Online. Some odds on horse racing are nearly a point worse than online. Also extra places are not honoured. It seems they don't want any business...Avoid
dragoonc
17 August 2022
Comment from uk.trustpilot.com
My account was suddenly banned from making deposit and withdrawal. They asked me to verify my account which I've done before. I've all docs they needed but keep saying my account was not able to verify and need more docs!!! My account was restricted for nearly 2 weeks and till now still not solved.
simon jones
17 August 2022
Comment from uk.trustpilot.com
always a great deal going on , great and easy to use , and casino spins a new deal every day
James Garside
07 September 2022
Comment from uk.trustpilot.com
William hill are an absolutely disgusting site for months and months now it been nothing but dead spins on the slots it just takes your money with no return whatsoever I know gambling is a risk but no one can have that much bad luck seriously they are rigging the slots to fill their pockets its a joke the bonus drop and scratch of the day are nothing but a pile of sh!t its just sheer greed at William hill you are manipulating people and your rtp is not what you say it is I know that for a fact and enough is enough time to take this to the gambling commission because fair play doesnt exist on here and as for it to be fun and entertaining well thats not possible when all you do is watch your money disappear every time you come on here and its like that all the time the best part is Ive written this review knowing that they wont respond to it as costumer care doesnt exist on here and they know what they are doing so all I can say is fu@k you William hill and I hope you get caught out when I report this to the gambling commission you dirty robbing b@stards hope you all rot in hell anyone reading this dont open an account and let them have the pleasure of taking your money for nothing anyways one more thing to say on William hill your nothing but a bunch of low life w@nkers
William hill are an absolutely disgusting site for months and months now it been nothing but dead spins on the slots it just takes your money with no return whatsoever I know gambling is a risk but no one can have that much bad luck seriously they are rigging the slots to fill their pockets its a joke the bonus drop and scratch of the day are nothing but a pile of sh!t its just sheer greed at William hill you are manipulating people and your rtp is not what you say it is I know that for a fact and enough is enough time to take this to the gambling commission because fair play doesnt exist on here and as for it to be fun and entertaining well thats not possible when all you do is watch your money disappear every time you come on here and its like that all the time the best part is Ive written this review knowing that they wont respond to it as costumer care doesnt exist on here and they know what they are doing so all I can say is fu@k you William hill and I hope you get caught out when I report this to the gambling commission you dirty robbing b@stards hope you all rot in hell anyone reading this dont open an account and let them have the pleasure of taking your money for nothing anyways one more thing to say on William hill your nothing but a bunch of low life w@nkers