William Hill PLAYER REVIEWS(3379)
Brendan
30 May 2021
Comment from uk.trustpilot.com
Hi can someone tell me how long it takes wh to investigate something because yesterday I reported to them that I had bets on my account that I didn't place so they suspended my account whilst the investigation team looks into it. I have money in my account and can't use it so does anyone have any idea of the timeframe on this
kelly
29 May 2021
Comment from uk.trustpilot.com
This site needs shutting down. Corruption at its best. Tskes pure advantage of customers!! Since iv been back of a 6year ban i havent won a thing. Deposits and yet no bonus for months!! Takes advantage!! Needs closing fixed site. Avoid.
Reece Bailey
29 May 2021
Comment from uk.trustpilot.com
Used the #YOURODDS service, friendly fast service. Thanks for your help the Twitter team.
Daniel
28 May 2021
Comment from uk.trustpilot.com
I have been a regular customer at William Hill Online, since January 2015. I've had more than enough experiences at this site, to give a full, honest opinion on William Hill. Sports I don't do much sports betting, but with the sports betting that I've done at William Hill Online, I would say 98% of bets since 2015, have been losing. Avoid their special odds bets, seems there's always something in the specials, that will screw your bet over. Vegas/Games/Casino (Video Slots) I'm not just saying this, but if you like to trigger bonus games, free spins or random features, on video slots... You won't have experiences like that at William Hill Online. If you're lucky, you'll get at least one bonus games on video slots. No matter how much you spend, how many spins you do, or how many games you play, I can only seem to get one single bonus game per session. I wouldn't say it was "Random" or "Fair" when they're continuously throwing the exact same experience at you, with the minimum entertainment, they can possibly offer you. Claiming and participating in promotional offers never help either, these are 100% to benefit the casino, to take what you can give, or what you have. They never fail to leave you feeling miserable at the end of every session, they know exactly what they're gonna do, before you even make a deposit... Take! It's companies like this, that give you the worst experiences possible, continuously, to cause gambling problems... So if you'd like a gambling problem, and never wanna see any entertainment for your money, play at William Hill Online! The UKGC are corrupt for allowing William Hill, to only take... It'll take months and months for them to offer you, a very small percentage of all your deposits... You'll never feel like a winner, or even welcome at William Hill Online. I would highly recommend playing anywhere else, because this site is one of a kind, and for the first time... I didn't mean that in a good way! Only one word to describe William Hill and the UKGC... Criminals!! I don't have a problem with gambling, I can take a loss, but never being able to win or feel entertained... Is something else. Just read the rest of the reviews and you'll see it's not just me... If you don't feel satisfied after a certain amount of time, don't listen to their "RNG", "Tested" and "Fairness" excuses... They're just hiding behind these automated excuses, because making money has never been easier! Move to a different brand until you finally feel welcome, entertained and sometimes... Like a winner! Inadequate, unfair, rigged, controlled, tightened, greedy, untrustworthy... I can go on all day, because the customer is always right.
william Cooper
27 May 2021
Comment from uk.trustpilot.com
william hill has stolen my deposit and no one cared!! only thisisgambling.com was actually able to help me and give me back my winnings!!
Nitrofishyrr
27 May 2021
Comment from uk.trustpilot.com
Absolutely woeful, probably the most fixed free game ever, don't even bother trying it
Leo Young
27 May 2021
Comment from uk.trustpilot.com
dont even try this site even if they give you free bonus they are nothing only theives and they must have gaming commission paid off to let them operate or they are in on the scam also this site is 100% the worst site i have ever played and the playtech software is pure scam 8000.00 on buffalo blitz on 2.00 bet biggest win i got was 90.00 on the whole 8000 80% of free spins were either 2.00 or 0.00 what kind of bs is that i wrote gaming commission i wrote playtech i wrote william hill all to no avail just talking about random generators pure lousy site
Daniel Smith
27 May 2021
Comment from uk.trustpilot.com
William Hill managers have been shown how to turn off features on there video gaming machines every time I have gone intheir shop the manager gets a phone call from whoever is watching on the camera,s in shop or use or the managers who have been shown how to turn off the features on the video machines so you cannot win
Reece JUST'MARV
26 May 2021
Comment from uk.trustpilot.com
Absolutely terrible. I put Villarreal to beat Man U, the bet closed as they went into extra time. Opened another for the extra time, the bet closes and goes to pens and Villarreal win. In my eyes my extra time bet should have continued as hey won!!!! Absolutely pissed that the team I choose to win won and I can’t get paid out. Criminal I demand to be paid out For my winnings.
ALEXG1690
25 May 2021
Comment from uk.trustpilot.com
Was helpful but went round the houses to get to the issue,but was resolved in the end.
Edward
25 May 2021
Comment from uk.trustpilot.com
I do think this is pretty good with free bets and free spins but to day they have stopped me betting coz they wanting proof of who i.am iv sent everything they said I needed to do but still not letting me bet so I’m not happy
Neil Wright
25 May 2021
Comment from uk.trustpilot.com
Only complaint is the slots run so slow one spin takes a couple of minutes and if you win 20p it takes longer
Mr MALCOLM TURNER
24 May 2021
Comment from uk.trustpilot.com
IVE GIVEN THIS SITE 3 STARS I DO HAVE AN ACCOUNT WITH THEM BUT GETTING ON TO IT IS HARD !! NOT DONE ANY BETTING WITH THEM BUT GOING BY THE REVIEWS THEY ARE NO BETTER OR WORSE THAN CORAL LADBROKES SKY PADDYPOWER ALTHOUGH FOR ME SKY BY FAR IS THE LEAST TROUBLESOME ,CAN SOMEBODY PLEASE RECOMEND A SITE THAT HAS GOOD REVIEWS ??
Carl
23 May 2021
Comment from uk.trustpilot.com
Cian Reidy
22 May 2021
Comment from uk.trustpilot.com
Really good service, to be honest even if my problem wasn't sorted I was just happy with the way I was being spoken to. It's nice when you know you're not talking to a bot and getting auto responses. Also whoever was talking to me on twitter sorted my situation out and I'm really grateful for his/her help.
Scott
21 May 2021
Comment from uk.trustpilot.com
Lets say this site is a joke half the time had a bet on it went to cash out twice and it went round saying cash out once for 7 mins the other until 6 mins and the site waited until my team was losing and then said cant cash out instead of processing my cashout anytjing to stop u wining if u want a fair betting site this is one not for u u try to talk to then about it they either dint respond dont no what they are talkjg about or they call u a liar and threathen to suspend ur account
Nathan Smith
21 May 2021
Comment from uk.trustpilot.com
POOR SERVICE and DISCRIMINATION, The William Hill in Coseley, Wolverhampton, who the manger Jess feels it's appropriate to discriminate against anyone she feels. I have worn my hat and never had a problem in the past, recently I was asked to leave my local where myself and family I've been attending for over 20 years. After being asked to remove my hat I notice others in the shop wearing hats also, when I challenged the reason, why I was singled out and not others who were also wearing hats the manger Jess became extremely rude and asked me to leave even though I was willing to comply she still insisted I leave, she then proceeded to trash talk me and brag to other customers about throwing me out⁰. IF YOUR AFTER GOOD CUSTOMER SERVICE AND A LOVLEY EXPERIENCE, AVOID WILLAIM HILL COSELEY AND THERE POOLY TRAINED, RUDE MANAGER JESS WHO IS VERY NARCISSISTIC TO HER CUSTOMERS.
Kirsty
19 May 2021
Comment from uk.trustpilot.com
They blocked my account, froze my funds - asked for some selfies which I repeatedly sent them .- and they keep asking for new - all they need is visible on the selfie, but they just don't want to give me even my deposit back!
Brian McNary
19 May 2021
Comment from uk.trustpilot.com
William Hill cancelled an action bet of mine on a first inning bet because the pitchers were changed. This happened well after I made the bet. That is the fourth time and last time I have been screwed over by William Hill. And gawd help you if you lose a ticket. Pinnacle Sports or any other sportsbook are much better choices.
Shin
18 May 2021
Comment from uk.trustpilot.com
Although you can get your money back by contacting the customer service team, you can only withdraw to the card you deposited with. At first I couldn't get my money back because the option was not there, I had to contact the Customer service team for a withdrawal.
Daniel
17 May 2021
Comment from uk.trustpilot.com
Been trying since January 2015, and it's been dead since day one! I've never experienced such a "Bad luck run" in my life, and still it's bad... I finally give up with William Hill, no matter what you do or how you gamble, William Hill's system will always give you the worst possible outcome, whatever... Daily free gifts are rigged beyond belief... If you get a decent gift (20x 0.60p spins/20x 0.40p spins), you're likely to get around 3 with most spins being losing... Any feature or bonus is badly avoided, just like when you're playing in general... Then they'll take that back out of your hands too. Random or not... Tested or not... Rigged or not... William Hill takes far too long to achieve any entertainment, with any kind of balance... Never mind becoming a winner.
Alex Lewis
17 May 2021
Comment from uk.trustpilot.com
Probably one of a handful of platforms that I've held membership with for a good decade and every single time ive withdrawn back to my debit card, WH timeframe for debit card withdrawal is stated as - up to 4 hours and never once they failed to keep to that. I've never had to wait longer than 3 hours from time of requesting the withdrawal, to money hitting my bank. Refreshing to not have the usual drag of.... "Your withdrawal will be in the internal review stage for 24 - 48 hours and, once approved, will be 3 to 5 businsess days to appear in your acct... " Etc etc. None of that with W.H, withdrawals processed within 4 Hour at max, 24 hrs a day, 7 days a week, 365 Days a year. WH casino, Live Casino, Games, Vegas & Bingo gets.... 👍👍👍👍👍
Miggy sergi
17 May 2021
Comment from uk.trustpilot.com
not bad for promos but the sports betting suckks big time bets always go suspended for no reason whats so ever. looseing out on potential profit this has happened twice now. chat mods dnt give a fk all in all stay away from the bookie and find another one
Anna
15 May 2021
Comment from uk.trustpilot.com
I signed up for an account, but couldn't login. I was told to contact customer service. Customer service told me I'd been blacklisted by their algorithm. No ability for negotiation. I've never gambled, fresh account with correct information, and they've closed the account with no explanation. Worst betting site in existence.
Customer
15 May 2021
Comment from uk.trustpilot.com
Registered, put N40 promotion, deposited 10 pounds, placed bet on bet greater than 1.5 ratio, didnt get any 4x10 pounds promotion. Wow. Good job, 1 star from your new customer:) Good job guys.
Andy Raffo
14 May 2021
Comment from uk.trustpilot.com
Been on a few betting sites and this sites black jack is a complete p i s s take rips you off everytime odds are fixed be warned do not play it ... I dont mind losing if its fair but this really is a joke ... not just a one off either how can any one be dealt 7 cards and win ... 4 Black jacks on the trott and 95 percent of the time they get a 20 no way on this planet is it random .. fix fix fix ...its a shame really as I like it to bet on the football but the gaming is a joke time to move to sky ...DO NOT PLAY THIS BLACK JACK AND FEED THEIR GREED
bob bill
14 May 2021
Comment from uk.trustpilot.com
thisisgambling.com have helped me get my money back after william hill has blocked my account and wouldn't let me take out my winnings and deposits!
Polly
13 May 2021
Comment from uk.trustpilot.com
Absolutely hurrendous customer service, poor English, little knowledge or understanding of betting
Ricky Rupra
12 May 2021
Comment from uk.trustpilot.com
Superb company, fast withdrawals usually moneys in my bank within a couple of hours. I like the odds boost feature on the sports betting too. The poker site is great love the platform I have been a member since 2008 its a decent site, the live chat Agents are good too.
Ryan Gold
12 May 2021
Comment from uk.trustpilot.com
Every time you get a bonus and it seem to be going well the games crash and when you reload it you don’t win anything else
customer
12 May 2021
Comment from uk.trustpilot.com
Really rate willhill for sports - it offers a good range at good prices. however this morning i clicked on the daily prize drop promotion - to my amazement it landed on the 250 cash prize. however i ended up getting 5 free spins?? i contacted the company ASAP and they said i won 5 free spins...i explained the situation and all the said was that there is nothing they can do and i shouldve taken a screenshot... why would i take a screenshot and assume there is a problem...really poor from william hill
Chris Aldersey
12 May 2021
Comment from uk.trustpilot.com
Voided bet as requested, quick service
Greg MacLean
12 May 2021
Comment from uk.trustpilot.com
I changed my mind about my bet and asked if they could void it. I got reply almost instantly and after I gave them the reference number, they happily voided my bet straight away.
parker newland
12 May 2021
Comment from uk.trustpilot.com
William Hill is my least favorite Sportsbook I have ever used. Horrible customer service, and the way they do bonus’s (betslips) are almost scammy in comparison to other sportsbooks. Don’t use, almost any other one is better!
NF
11 May 2021
Comment from uk.trustpilot.com
Good site, good offers, the only reason you don't get five is since you moved your customer service reps to Romania (I've been told) the standard of customer service has dropped dramatically. It's impossible to get things resolved now on live chat, they just want rid of you as quickly as possible so any time there is an issue I end up wasting half an hour speaking to them only to have to leave the chat frustrated as hell and email which gets things resolved very quickly. Move your customer service away from Romania please.
James
11 May 2021
Comment from uk.trustpilot.com
Bonus drop used to be a guaranteed win spins now it’s never giving any prizes I think if you don’t deposit a lot it won’t let you win , time to move to a new bookmakers I think , shame on you WH
Chloe Fell
10 May 2021
Comment from uk.trustpilot.com
Steve Kirtland
10 May 2021
Comment from uk.trustpilot.com
I would definitely recommend William hill to anyone the customer service is brilliant
Maxwell Campbell Peters
09 May 2021
Comment from uk.trustpilot.com
Good experiance overall, appreciate the bet boosts and the scratch of the day is a great bonus. Problems get resolved very quickly on the chat line.Web page is very good, easy to follow and getting to watch most British racing live without having to place a bet is a good thing. Having online accounts with other bookmakers I rate my account with William Hill the most enjoyable.
Micheal Mcalinden
09 May 2021
Comment from uk.trustpilot.com
William hill are disgusting I won o ly 320 pounds yet I still have not recieved winnings due to what they say is security team is dealing with but no email or correspondence to let me.kjow why and what is happening several and I mean several contact with chat services and I just keep getting papped off they taken my money on from my bank but refuse to pay out and for what reason I still do t know very bad and disgusting the way I have been treated will never use them again after years of loyal customers I get this treatment shame on tiu William hill and I will be forever tell g foln who.loe a wee flutter to avoid this company as they are ridiculous
Suleiman Sheikho
09 May 2021
Comment from uk.trustpilot.com
Best place to crow your money in and also have best costumer service thankfully .
Sam
09 May 2021
Comment from uk.trustpilot.com
Voided my bet as requested nice and easily
Dan Oliver
09 May 2021
Comment from uk.trustpilot.com
Rob Wynne
08 May 2021
Comment from uk.trustpilot.com
I was blocked from creating an account with no explanation given. Probably for the best anyways seems to have a bad reputation. Avoid.
Michael Hughes
08 May 2021
Comment from uk.trustpilot.com
William hill accept your bets on a race when the horses are going into the stalls and when your horse wins say that the bet has been refused due to being put on late,if the race had started then the bet would have been refused,robbers.
Stephen Fenn
08 May 2021
Comment from uk.trustpilot.com
I have enjoyed my betting account at William hills so far ,the offers and promotions are really good, it is a easy use app with every betting requirement set out well ,be interesting to see if this continues with the offers an promos I really hope so
Jay Bizz
08 May 2021
Comment from uk.trustpilot.com
William Hill, you gain money from customers so why don't you invest in your sh***ty app? I've said this before but it seems you greedy parasites don't want to listen to feedback. Doing a bet builder (like I've just tried to do) I placed 6 markets (yellow cards,corners, team to win) then add to bet slip. Why does it not place to bet slip when I've clearly tried to add to bet slip? It then goes back to the game you 1st wanted to bet on then you have to do the bet builder again. Your app is trash and if I could give you half a star I really would. 1 star is me being far too nice. Also your app is slow, always buffers, how ironic when it's about you "not" losing money. The app just needs dashing in the bin and starting over cos it's a pile is crap
donatas packevicius
08 May 2021
Comment from uk.trustpilot.com
now willam hills no gyve many back big
Ir
08 May 2021
Comment from uk.trustpilot.com
Saturday afternoon couldn’t log into my account to view or place a bet tried ringing got so far then told due to covd couldn’t answer phone to go online then came up on my account tec problems should give your computer test for the virus
jackpalance1
30 May 2021
Comment from uk.trustpilot.com
Ok for the odd bet WH radio is excellen👍t the promotion stuff and bonus for games and the like isn’t good though.Its a pity because their one of the biggest and oldest players..William Hill in name only long been sold off which would explain a lot 🖖
Ok for the odd bet WH radio is excellen👍t the promotion stuff and bonus for games and the like isn’t good though.Its a pity because their one of the biggest and oldest players..William Hill in name only long been sold off which would explain a lot 🖖