William Hill Review

Withdrew my winnings on the 10th April, still not recieved it. Been advised over the phone,email, live chat and FB that someone will contact me to advise why. Poor customer service, poor communication!!

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I've used William Hill for years and they have always been a trusted site for me.

Unfortunately, they have really gone downhill in recent months. In April, they had IT issues which meant that deposits made on Google Chrome didn't reflect in the account. The hard part came in trying to contact William Hill to resolve the issue.

When you try to contact their telephone support, you go through the Automated Call Routing system only to be told that no advisors are available due to the pandemic. Put this at the front of the ACR surely?

Live chat is just as bad – they cut you off half of the time, or fail to resolve or even investigate your query. I have contacted them five times over the past three days and each time been told to submit all information including screenshots of banking apps.

To date, I have had no feedback and the money has "mysteriously vanished" since it is not on my WH account, nor in my bank account and it appears that WH could not care less.

Do not use this company – customer support is non existent should you run into any issues.

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wouldnt give it a star if i could ..got to be the worst gambling site about..bonuses non existant …i actually got one and didnt win anything from it…joke shop site stay well clear

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See emm I'm kinda shocked because these were my go to but men a few bad days with nothing but the blues changes a man. Well 2-3 or 400 on a roulette table and win nothing more than the stake you play lol so you constantly losing. Sports tick tick but that's my guess I believe they can't change that but also think the virtual is on an over all earnings so if that win on sports they pay out and if they lose the virtual claims it back!! You get what I'm saying yeah? Well I've seen lads win 7k and others lose the house they live in and more.

What I'm saying is they are so unpredictable it's unfair. 70%pay out is I lose a pound I win 70p but we all know thats not the case as you can lose 1k but eventually you'll get 900 back and walk away. Tut tut not these you could lose 100k in 5 house and get nothing but homelessness and would they care? Not really your just another fool filling the pockets of a far useless *unt. Has he sold crack to feed his kids emm doubt it.

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william hill timperley village. some assistants polite and say please and thank you, and dont snatch your bets. but they employ a hippie gorm with glasses. whom never even speaks once during being served, and just snatches your bets. surely william hill are not that desperate for staff, that they cant find someone to replace a ignorant person like this. he is about as welcoming as a wet fart. maybe they are just waiting for someone to teach the gorm what manners are

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Don't think anyone from William hill read reviews 84% bad is quite good for a bookmaker just wish site matenence was a bit quicker 2days down is a long time it's 20/21 William hill not 18/21

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The worst company
Promos and bonuses weak
No chance to win something in slots
The lowest odds, check other betting companys

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First time was ok the games give it something but in the last month every game is just runing without any kind of win is like doesn't have free spin bonus or any kind of win. Wtfk guys ? What happend with your casino 😡

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I had signed up for a WH account for the 40 free bet promotion. I had forgotten to put the promo code in whilst signing up. I went into messenger and they responded straight away and explained that I had forgotten to enter the promo code when signing up. They told me to put a bet on within the T&Cs and they would put the free bet into my account manually. They even helped me with understanding the odd as I was getting myself all confused. Very helpful service.

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You can deposit all day long just don't hit the withdrawal button William hill have bad rep for not paying out very good at comment on good reviews but don't bother replying on the bad comments customer service is zero please just stay away that the only advice I can give you just look at all the bad reviews 🤷

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It’s a scam. I put $25 and won $25 towards a sports bet and made a $50 withdrawal to see if it was if they are legit. Needless to say they didn’t give me my money. I am never giving them dime. I tried calling customer service and nobody picks up the phone I waited for an hour. Customer service is none existent there.

At least I was smart enough to test the waters first and not put several hundred dollars in the site.

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No lie I even have proof. Tried 3 different PT’s to put money in and NONE of the machines worked. Then go to a 7/11, they don’t take money after 5 pm. What the F$&@ is the point of betting if I can’t get the money in my account. Then I can’t deposit thru my debit card ??? I could’ve won 800$ easy but WILLIAM HILLS SERVICE SUCKS… call me William hill if you’d like . Suck ass 702-809-4945

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45 years in and out of w,h,shops in all weathers till they all shut down in area.so bin online with w,h for a couple of years and for some unknown reason to me theyve banned me from all promotions ,and restricted my bets.WHERES THE LOYALTY. 45years.cheers w.h,

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Put a bet on wrong, which had no cash out option. Contacted Hills via Twitter and they cancelled bet so I could replace it again very quickly, less than 2 minutes. That's good service, specially on a busy Saturday.

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What an absolute scam this site is the games are fixed plus virtual is fixed absolute disgusting this site is not one to moan but bloody he'll games you play 20p a spin you'll win no more than 40p virtual dont get me started it's all a bloody fix if your stupid enough to bet here you deserve to lose your money

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45 years loyal to william hill. in and out of shops in all weather.and online in recent years.and they decided to boot me out.for no reason. thats loyaltly for you.cheers w.h. i guess loyaltly means NOTHING.

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2 weeks iv been playing there slots at 80p ago,,800 gone in,iv had 2 wins of 16 and 12 which is the highest win,,last 290 on fishing frenzy i never got scatter round and i had a win at 12 off normal play…they talk of responsible gambling when they should be responsible fairness in ther play,horrible site and i sincerely hope they go bump because they are literally robbing people

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I deposited queit a bit last week so I went on live chat to ask if I could have a free bet as I've deposited more then enough to get one they said no you are now only eligible for a free bet if you opt in and play the promotions which to be honest isn't right as most other sites reward you for loyality oh no not William hill sooner or later your going to be come very unpopular wh especially after some of the reviews I've just read sounds like not only are you unfair your also theives how are they aloud to get away with banning people from using there accounts with there own winnings is beyond me sky bet and pocket win also do this I'm currently having this problem with pocket win ATM they have let me deposit and withdraw for over a year and I then deposit and won 30 they are now saying I can't have my winnings untill I've sent all my documents so my winnings are still stuck in there but yet they've been letting me deposit and withdraw all that time looks like what are the same I think I might now close my account as I don't want a repeat of pocket win

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Iv left a review about William hills taking my bets and money on new account opened,then when press withdraw then lock account..
They breaking rules as set out by gambling commission, contact them and they help you
They if want this should ask for documentation before you bet!!
This means they ones broke rules anyone who has had this done, you must have legal case against these to get your cash back
Contact the gambling commission they explain it to you
Then take William hill small claims like I am

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Slots don't even seem fair, they just clean your balance out constantly

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I often wonder why online betting companies are ramming the play responsible card all the time..yes there is a point in what they are saying but on other hand it's a perfect foil for ripping customers off and then throwing play responsible card at them…iv just played megaways buffalo game at 80p a go…baring in mind theres only 1 bonus round..I have put 500 through the slot..best win 16….and finally got on bonus to receive a grand total of 5.20..they will always tell you its luck of the draw…I can play a pub machine and get a jackpot if I put 100 in it..this slot on william hill plays like a penny machine..ridiculous play..was told william hill was a good site…you have got to be kidding..them and coral and just poor bookmakers venturing into big time robbing there customers…my account is closed and anybody taking time to read this I would strongly advise them to stay away

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Again if I could award these bxxxxxxs no stars I would . I thought after green was removed from compliance officer things would be better . They aren't.. TAKE NOTE if you require result . Bet placed . Wager etc data from this bookie . They can refuse .. and pass the buck to the Gibraltar data protection office .. I will ASSURE you . Your in for a torrid time of total silence
Gibraltar in 2 miles squared. If that .. you write to the GRa authorities on Gibraltar. They will say wrong dept . Or they have nothing to do with gambling . And to take it up with gambling division . Who will say nothing to do with them . Take it up with gambling office .. who will reply . Nothing to do with them . And to try gambling complaints . Who will reply . Nothing to do with them .. my advice .. write to wood green HQ London.. recorded delivery letter .. never ever phone to resolve a dispute and grab as much evidence as you can . THEN
contact the press in private. And show them your correspondence and everything you are doing . Get your MP involved and keep them updated . Make sure the ICO are notified .. and watch what I'm saying unfold . I personally wouldn't touch anything regulated on Gibraltar. . It's one dodgy place .. and the beauty is .. they know it . I feel for the GIB public . Governed by dodgy people . If only you people knew the torture they put me through . Chasing winnings. Data vanished. And they refuse to comply with data laws in ignoring the complaint .. BE WARNED. This is a true positive account of what's going on

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Issues with ViSA direct payment citing a technical issue, but the customer service agent tried to blame my bank, would not accept responsibility for the issue at all, despite there being a notice on the site saying there was a technical issue, I was simply trying to ascertain whether it would happen again because I had a right to know what was happening with my money. The complete moron didn’t even know there was an issue and then tries turning it around on me and blaming my end, that was never what was being debated. The fact she didn’t know there was a problem is incredible. How can you work in customer service for a company and know less than your customers, that is literally the status quo, they are so poorly trained and just work from scripts that never apply to any situation. They try to relate and empathise in the most condescending way given the context, you must wonder how these people got their jobs. The faster payments were the only decent thing they had, and now in typical William hill fashion they’ve ruined that too. I recommend Bet355 or Paddy’s, they actually reward loyalty and give at least weekly bonuses, Bet365 with no wagering requirements either. Also William hill restricted the races I could watch and there are no bonuses on accumulators or lucky 15s. Bet365 will also price match Hills so even if you did find a better price at Hills you could have it at Bet365 anyway. A company that has declined from being number one on the high street to a joke of a company that is in such decline right now they are trying to make money by cutting and taking more and more from the customer rather than recognising what can make a bookmakers successful in the modern era. They won’t last more than 5-10years, as that name that once meant something becomes worthless.

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The book is terrible!! Don’t have lines out early, didn’t even have 1st 5 O/U in baseball when I was at the Cosmo in Vegas! They have extra juice on games and kick you out for winning(that’s why they push you to sign up online to track you). Run from this book

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the awful site they let me make an account and make a bet then locked me out for days jumping through hoops to verify DONT USE THIS TERRIBLE SITE!!!!!

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I would give no stars if I had the option . Phil bear is the gambling commissioner on Gibraltar. Operators have for years have been robbing customers under his nose . Defrauding data. Refusing data and when you raise this issue with the gib government. You get ignored . I've multiple letters from an operator .. dear sir WE ARE NOT giving you this data of your best placed . DCMS not interested . GAMBLING COMMISSION UK not interested .. and data office in Gibraltar ignore you . Over 100 email . No reply .. they are criminals . Run by criminals . Protected by criminals AVOID

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I am sick of seeing gabling ads on tv. Shove them up your…

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Very odd behaviour from William hill. Opened an account to take advantage of an offer. Used the code but couldn't work out how to place the bet once I'd deposited money. So I gave up and withdrew my money. Have since received an email telling me I have broken their terms and conditions. Have since asked for my account to be deleted and I must say I wish I'd never opened it after reading the below reviews. Not sure what they're playing at.

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I got 500$ risk free bet. So I have tried betting using the app and I was unable to because of the IOWA border with Nebraska. So I went to the williamhill counter and asked them to bet for me. They did and gave me the ticket. I lost the bet and the free bet didnt applied to my account. I have a chat for more that 1 hr and they are saying it has to be done through mobile. I clearly said that the fu*king app is not working. They still saying it has to be done through app.

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I wish I had seen these reviews before.

I signed up for the bet 10 get 30 free bet offer. My football bet won, so I tried to login but was locked out.

The online chat told me my ID needed to be verified. Anyone knows that this is supposed to take place before account activation.

As with many other reviewers, I faced the ridiculous requirements to have my ID verified – all of which failed.

This is a William Hill scam – the other reviews are not exaggerations.

Also, have you noticed how William Hill only ever seem to respond to the positive reviews, even though these contribute a tiny proportion of the total number of reviews? Clearly, they do this because they have no defence to the thefts they have and continue to commit.

Do not use them they will steal your money.

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Hi friend, never take risk to make any deal with williamhill.com a fraud company. At the end, they will not return your money back. For the sake of profitable business, I strongly suggest (BTCinterest . Live) . They are very committed to their promise

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Pathetic. Play 700 on casino games. Receive 1 in comp points.
Live chat worse than useless. Chris actually disconnected the chat. Bloody rude & definitely not the way to treat a customer.
Goodbye Hills

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William Hill is not the problem. The problem is you yourself. Why? They do everything they can to organize everything so that you lose. That is their profit. Just like a supermarket close to the checkout place all the goodies you like and toothpaste and vegetables at the entrance. That is called a business formula. If you want to win you have to use a business formula and approach betting as a business and don't cry when you lose. I used to lose everything I had. I won 30,000 in 1 day and then lost 60,000 the next. Until I changed myself. You can receive bets from me, I take 30% of the profit you make with my bets. I don't want your money, I want money from your bookmaker and give it back to the people. You can find us on instagram under the name sportsinvestmentgroup1 ask for Alexander 😉

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Good site can't complain very good staff football good only problem is the games are rubbish with very little payout so won't be using them other than that nothing to moan about well better than other sites I've just

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I rushed to place a #YourOdds bet before kick off, and accidentally backed a defender to score instead of to be carded. I sent them a message through the app that connected to Facebook, and within a minute or two they’d voided the bet for me to let me correct my own mistake, and I got it in before kick off. All you could ask for.

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William Hill is the best site I have ever been on you get a lot of bonuses on this site and free spins daily you don't get this at a betting shop it's Fantastic Four football bets you get best odds I would recommend this to anyone

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When making a withdrawal the money never went to my bank account although they said they sent it. I followed up with them and they said they would resend it and it never came. When I checked in again they said they have no records of our conversation. Pretty sad when a casino steals from people. Avoid this Sportsbook!!!!!

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Took at a bet boost on over 1 goals ( in 4 x matches), which turned out to to mean 2 goals (!) So not "over 1.5" to be nice and clear. Oh and the odds seemed fair , as they were boosted. However, as it was actually for 2+ goals, a rip off price. How many ways can WH find to rip off customers…check out these negative reviews!

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Worst games ever great football site but worst games you can possibly play 1 spins getting 8p wins what's that bout avoid the megaways they don't payout most is about 20 pound but you have to spend 100 to get it back very disappointed William Hill

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Voided an incorrectly placed bet within minutes and withdrawals are always very quick. No complaints here!

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Made a query by email regarding welcome bonus and had a reply in few hours with bonus applied to account.

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Used to be a real fan off William hill but sadly things are falling apart maybe it's all down to them getting ready to sell god only knows.. The truth is Slots can be hit an miss as what you expect so can't fault them on that but as for sports like football stay away for months now the lives score feeds don't work and many other times they won't even have your match as started but will keep your slip frozen I've spoken to chat about this and they say there working on sorting these issues out that was 2 months ago but yet issue still there.. Save yourself the trouble and bet with someone else

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Avoid!!!

Exact same experience as others where they took my money and locked my account. Then asked for a selfie with my driving license which I provided, then they asked for a bank statement with me holding it in a selfie. I explained I don’t get paper statements. Asked for my money back and to close the app and they advised my acc will remain locked and I cannot get my money back. How can they be allowed to do this repeatedly!

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I highlight the speed to withdraw the funds from this casino, and the verification is very fast too.
They have promotions every week! Only more casino game providers would be missing. But they have good sports betting odds.

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I don't trust this site for security's sake but I recommend ⭐️BTCbonus2x ▪com⭐️ to everyone they are very professional in their delivery.

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This place has been fantastic for me. Great promotions and bonus offers, I've had a fair few large withdrawals from small deposits. And there has never been any issue with getting my money, it's usually sent over within 3 hours. Fantastic game selection and helpful support staff. Never had an issue playing here other than the fact that games can sometimes be a bit laggy, thats the only reason this review is 4 stars and not 5.

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Terrible app. Pay for football accumulators and the goals don’t show on betslip. After taking 30mins during the live games to chat to advisor, for him to advise there’s nothing wrong..the insult is that I sent him a snapshot. This is happening to all my friends that use William Hill too. I won’t be betting with William Hill anymore. Total buzz kill and waste of money.

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