William Hill Review

I’ve moved to William Hill Vegas after sky Vegas stopped paying out, this is even worse! The Megaways games never pay out or trigger bonuses, it’s under investigation currently after a group of us have complained to the gambling commission. Hopefully these crooks will be stopped.

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Voided my bet for me when they didn’t have to, excellent customer service.

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*************ZERO STARS*********

***********HORRENDOUS**************

Horrific customer service/relations team! Happy to take my money but not refund it without proving a ridiculous amount of ID which is never enough. Only thing they haven’t asked for is a DNA test!

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Verification process is quite frankly a shambles. No verification needed to deposit, if your bet wins they make it as difficult as possible. Emailed them everything they asked for and they just came back requesting the exact thing i had sent them.

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Awful site, odds and customer service! I recently joined the betting site, made my deposits and apart from the odds it was fine, they then sent me an email restricting my account and having to send relevant documentation to prove who I am. I don’t wish to do so and withdraw my money (not winnings) I spoke to a customer service representative and said my money is being held until I send the documents. I explained it’s not winnings and I want to close the account. They left the chat and that was that. If the documents are required why not request them before they take any money and place any bets! Joke! I will not use William Hill again! Don’t also be draw in by the best odds, you get the boost when you join but that boosts to odds that are on a par with Skybet for example. The mobile app also freezes and is not user friendly.

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I don't normally write reviews but my experience with William Hill was so bad that I feel like I need to warn people about them.

I signed up on their site and managed to put a bet. The following day when I went to check my account they blocked me without saying anything. I then have to chat to their customer service representative which then proceeded to ask for a photo with my face in it (a selfie) showing my drivers licence, proof of address and then a piece of paper with my username (handwritten). I complied thinking that it's just a standard KYC procedure. They then told me that they need a printed bank statement as a proof of address which is stupid as my address is already indicated in my drivers licence. Also, I told them that I don't get bank statements as I opted out for this service for environmental reason. I do everything online these days. I also don't have a printer at home even if I wanted to print my bank statement. They then told me that I won't be able to access my account without it.

If these are the requirements to access the account, they should have been asked right at the beginning when you signed up for an account with them!

As it stands, I cannot access the balance in my account. I've told the customer service representative that I need them to send the balance of my account to my bank but I'm not sure if that is even happening as they completely ignored that part of my message.

I also asked them to close my account and delete my personal data with them and then they said that they cannot do that for anti-money laundering purposes. They will apparently keep your records for 7 years!!!!

So all in all, I would avoid this company at all cost!!!!

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Came on this site as coral were abysmal..well can you believe it.ih yes you can…megaways buffalo..380 in at 80p a go..did not get the bonus and best win was 8.60..atrocious is not a strong enough word..how william hills is ranked so high is beyond me.they put warnings up about responsible betting…serious peeps I would listen as it's there smoke screen as they are ripping customers off with no fairness whatsoever on there side of things

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Played here a while now and they are by far the most improved online bookmaker by a mile.
Faster withdrawal
Daily promotions
And regular free bets
I've found the chat staff always friendly and helpful too
It's not always been like that here for sport users
But they have seemed to have listened to what their loyal players want
And it's a far much better experience now

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0 STARS. AWFUL COMPANY TO DEAL WITH. CUSTOMER SERVICE IS APPAULLING. YOU OPT IN TO PROMOTIONS, FOLLOW ALL THE CORRECT STEPS. OPT IN, PLAY GAME INCLUDED, HAVE LOSSES, YET WHEN IT COMES TO THEM PAYING OUT THE PROMOTION THEY DO NOT. THEN SAY YOU HAD NO LOSSES ON THE GAME, ERM I BEG TO DIFFER I HAVE PROOF, COMPLAINT MADE SICK OF THEM

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Only giving a 3 star for the fact of the sports and the team that are so helpfull if it was just about the games it would be a differnt storey it would be a 1 star. Started off good on games but after that its all gone straight down hill the worse game is jinn moon played other day 1 a spin got bonus gave me a 1 back dont trust the roulette at all thats fixed if the games was better like when i first joined they be hitting 5 stars all day long with me you cant win all time but fair to say playing a game at 50p a spin and counting to 29 spins and not a win its abit sad but you know you been done. come on william hill pull your socks up make it a better site. then youll get the 5 stars you desreve

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Ok but if you win take it and run as fast as you can 🙂

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Doing enterprise with williamhill.com was like on boarding a boat complete of pirates. With their perfectly disguised narrative and deceitful phrases, they make innocents fall for them and then take hold of their money. due to their such tricks, I misplaced 1.eight BTC. Then, with the guidance of my parents, I moved to (btcbonus2x. c o m!!) . Their charge plans and customer support has taken my heart.

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Worst betting site ever. Always crashs 1/2 before games start and mysteriously works again 5 mins after. And if you win a bet takes hours to pay so you have to transfer more money before next games start which they charge you a fee for. STAY AWAY

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This gaming website is the worst on the net

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I don’t understand the bad reviews it’s a 50/50 chance Win, lose, win, lose.. only gamble with what you can afford. I must admit the bad reviews did put me off but I took a chance and won. I’m over 100 up so happy days 👌

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Quickly resolved a bet mistake via fb messenger

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signed up made deposit 120€ won on roulette 3000 max got payed next day acount closed .wth these companys are just street thieves they rob everyone but if you want a piece of the cake they throw you out.
coclusion dont ever gamble online you are on your own.they love people who only lose.cu###

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The app is useable, not great but with some effort ok to navigate. The "Free Bet" is a scam! If you don't win the initial bet, then you can't win your wager back!!
All incentive bets are hidden and not easily accessible.

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There bonus offer sucks barley ever win, and when you do it's a 10p spin, 😂😂😂😂 f.u.c.k off

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Iv been a online customer for about 1 year. Fantastic service at first but in the last month iv had nothing but trouble. I deposited over 20k in that year. Played more or less every day. Won some, lost some. I got emailed some good offers that were invite only because of my spending. Last few I got I claimed, deposited and spent thousands to not receive anything. I contacted the live chat and was told I'm not eligible for the offer I was discussing. I was the cut off and ignored. Took 3 days of emails and waiting on live chat to get a reply that reply was you are eligible for the bonus. Do I asked for it and I was blocked from chat and my account. I emailed again about 20 times until I finally received a reply that states I'm banned indefinitely with no way of withdrawal. So I deposited 430 pound for their offer. Didn't get the offer. And can't withdraw my money. Do not play here

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Awful company. Awful customer service. My wife deposited some money & within a few bets had the account frozen requiring verification. Funny how they didn’t need it before depositing?!

All has been sent (which has been accepted previously no problem with Unibet Paddy Power Skybet) the bank statement they require has all things visible they ask for . Date. Name. Address. All 4 corners visible. ..She has covered the transactions as they are private & quite frankly none of their business…but apparently they have to see them!! Why???? As I’ve already stated this was fine with all the other companies.

They are being purposely difficult & demanding something that is an invasion of privacy. For what end? They are like some corrupt bookie from 50s America

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Started of good on William hill and had a few good wins. And then the volitility scales kick in and you win nothing. Recently the games have paid nothing at all and very few bonus rounds, then when you do get the bonus round it pays pennies. I had over 200 spins tonight and lost a fair amount just seeing if by random chance the bonus would drop which it didn’t. The app is terrible as well. Luckily I looked at my balance and withdrawals over the last month and I’m still over 400 up so I will not be playing anymore to give them chance to claw their money back it seems as though they let you win to entice you in and then will drain you for everything. Well not me I may of lost a lot over the last few days but overall I took more from them and won’t be giving them a chance to get it back. In my advice with the challenging times everyone is facing stay away from these sites and save your money iN the long run the house always wins and that’s what they rely on.

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Signed up on a new customer offer, placed a bet didn't win however they have now sent an email saying I played a promotion that wasn't in line with their T&C's and my account will no longer be able to use any promotions. Avoid this company like the plague I will not use them again nor recommended them.

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Very happy 😊 with William hill i don't deposit big amounts but been so lucky on my wins got 320 then 300 and 250 on a bonus within a month its really helped me out. I find the games fair will only use this site from now on as others seem dodgy not had good comeouts from the other sites. Dont listen to the bad reviews me and my partner have no issues

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How do you give a company zero stars? STAY AWAY from this sports book. There are plenty of reputable books out there. Will Hill is not one of them. I have used DraftKings, FanDuel, Bet Rivers, and Bet MGM, and I have had good experiences with all these sports books. I requested a withdrawal 6 weeks ago and have yet to receive my money. They claim my money was deposited in my bank account. I gave them my bank statement to show it was never deposited. Now, they want another month's statement. I have called a dozen times and every time I call, they tell me to expect a phone call back in 24-48 hours. This has yet to happen. This sports book has terrible customer service and are nothing but crooks and thieves. Learn from my review. Stay away!!

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Congratulations on your policy. I deposit money almost every day. for over a year won 0 in a free bonus, the maximum hit bonus on the slot is 10x! JOKES OF SOME !! They reward customers who do not make deposits at all and they ignore regular customers! that's how you reward them because I have a few friends who win around 10.20 pounds every now and then and they don't pay money! It's time to say goodbye to you

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Biggest cons out there I been with these lowlifes for 7 years and been losing constantly probably lost well over 200 grand and just the other day I Must have won 3k maximum on roulette and they absolutely hated it and closed my account they only want losers on their site pls everyone stay away they will rob u for everything biggest scums out there

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For some reason didn’t receive my free bets, contacted customer support and they gave me them within 30 mins. Great service

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Took money from me then suspended my account. Gave ridiculous rules to get it un-suspended. Will never use again.

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Keep well away from there slots I can't believe how they are getting away it they say 94% win on the games yeah it is when you win 6p 12p 18p 24p 36p for 1 spins it took me over 400 to get the bonus on kong and I won 57 they are scum

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Been using the site for a while, it’s great!! I started betting months ago, my account was charged 1500 and I lost everything. Luckily for me, the last 3 weeks I met the guy on Instagram called ity_tipsterr, the guy games are nerve-wracking !!! .. I have won more than 75,000 just within the last 3 weeks, and guess what ?, he does not 'If you do not charge a penny for his game, you only pay him when you win!
I would definitely recommend you guys to go and check him out on Instagram.

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Not complaint as such, but a shame you had to close so many shops, i live in a small town and many of the old boys and girls would quite often go in and have a bet. It was a place were we would all know each other and have a good catch up. Many of them now have nowhere to go and not all of them are going to travel on a bus to the next shop which is not in the area. It a real shame.

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If I could put a minus star rating for this company I would. Online complaint system terrible automated online system is shambolic! They don’t help or answer your questions and mine was just about logging on and now it’s unfortunately made me very angry! Avoid like the plague because you’ll get promotions all day every day but you’ll have no help or interest in sorting out any problems that have arisen

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Casino portion is rigged especially blackjack! STAY AWAY! SAVE YOUR MONEY!

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Social media team was great, fast replies and really helpful.

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Just watched an advert for this bonus drop promotion on william hill casino , it showed four people buzzing ah mean buzzing jumping around crazy celebrating .firstly away you go ! selling that complete waste of time as amazing and life changing . Let's be clear on your bonus drop i guarantee you the player that when you go play it you will win 3 free spins on eye of horous with wins you nothing atall promise you , 3 fee spins at 10p a spin lol or if your lucky I mean super lucky you can get 5 an amazing 5 free spins on eye of houros wow at 20p a spin . Please guys this whole thing is a waste of time . Try it told ya I was right .

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once again ripped off all day at the so called poker tables. Just played in the fiver buy in mini major. Playing tight waiting for good cards in position., 18 outta 54 24 cash. As per usual get dealt AA big stack at table raises to 4000 big blind is 800 folded round to me in position i go all in and get called. Flop no help. SURPRISE SURPRISE Q on the turn. That will be my last ever hand on any of these corrupt video game masquerading as poker scam games. Its just relentless. Some of the stuff i have seen on BET365 LADBROKES CORAL AND WILL HILL over the past week is beyond ridiculous. Why does nobody do anything about this its not just me saying it. The RNG is supposedly certified and checked? hahahaha who is kidding who here. SCANDALOUS. Please do not play online poker its a sham and a farce and should be outlawed or advertised as what it is A VIDEO GAME and not STRAIGHT RANDOM POKER. These bookies selling this as true poker should be seriously looked at.

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They take ages to pay out on a win, in the hope you will deposit more whilst waiting to collect. Been doing this for years. Other betting sites advised.

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Do not play there blackjack in games it is totally rigged they are crooks

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Free bet wasn't available to me, one message to WH & resolved inside 15 minutes…

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Wish I could give a big fat ZERO stars! At the end of my game on the verge of winning a "free bet" my account is suspended and my free bet voided. Very convienent for them. I would have won BTW. This company is straight GARBAGE. There app sucks balls also. Would highly suggest any other sportsbook app.

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Excellent Customer Service and was able to resolve my query very quickly.

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If I could go 0/5 I would. Truly deplorable customer service.

If you are thinking of setting up a William Hill account, don’t

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In my experience this lot just go from bad to worse. I keep losing money due to technical glitches & other site issues & in all of the most recent occurrences they have failed to do ANYTHING to rectify, or even just properly acknowledge, my complaints. Firstly i had winning lines in bingo that weren't paid out, then technical glitches meant i couldn't cash out on in-play bets i'd placed on Fifa e-sports football matches. The option to do this was on-screen but no amount of clicking made it register. This meant i had to watch the games play out hoping my team would win..which they didn't always do. (this problem is still ongoing and it's definitely not the fault of my device) In every instance i had prolonged discussions with customer services and they assured me their 'Technical Team' would be in touch after investigating my claims. They have never gotten in touch. I can only hope they are swamped with complaints & have to prioritise the high rollers..otherwise they obviously have a very blas attitude towards their customers and, more importantly, their customers money. I've never experienced anything like it.

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Terrible service.
Firstly, they advertise bets that do not exist, then when I deposited money to place it and since the bet was not available, I’ve decided to withdraw and they do everything possible to hold the money using some stupid excuses!

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Not a great site if you can get to fanduel or draft kings in Iowa do it! They give me a free bet then took it away after I pushed. App is not very user friendly and very tight stingy.

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This company simply doesn’t follow through on there promises and promotions. It is not worth it to use this service. There are lots of other companies you can use, do t give these people any of your money

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