William Hill PLAYER REVIEWS(3376)
jackpalance1
10 October 2020
Comment from uk.trustpilot.com
Ok for a bet but I’m not a fan of bet boost on any bookmaker sites -it’s a nonsense when you can get far bigger prices on the exchange’s.It’s just another gimmick to draw people in a bit like the silly bonus nonsense..
stephen hayes
09 October 2020
Comment from uk.trustpilot.com
I just played on lightning roulette. I had 70p split over #5. It came in with 500x. I received 15ish... it should have been 350. I got hold of customer services, they told me it had to be a straight up bet on a single number, so the same amount placed on the number. I informed them that this wasn’t clearly stated, asked them to honour the bet because I have been a member for years and have been visiting their high street shops for much longer.. 3 quick fire reply’s, and he/she ended the conversation. I am appalled with this outcome. They have just lost a customer for life! Terrible, no words...
William
09 October 2020
Comment from uk.trustpilot.com
They are Thieves and Mr Green is part of them .
Nigel Chambers
09 October 2020
Comment from uk.trustpilot.com
I can’t believe I just heard it William Hill Vegas are advertising on the radio 10 x 10p spins😂😂😂😂 with no wagering on Gonzos quest megaways where you would be lucky to win 1.00 😂😂😂 Pathetic!!! One of the worst online casinos I have ever played on William hill casino 👎🏼👎🏼👎🏼
Kate
08 October 2020
Comment from uk.trustpilot.com
Made a small bet in 2019 for the US election. Now it’s disappeared. Surprise surprise. Don’t trust this site.
William
08 October 2020
Comment from uk.trustpilot.com
William Hill owns Mr Green . They are both rotten .
shan kearsley
07 October 2020
Comment from uk.trustpilot.com
Iv spent abt 2600 in the last 4 months and won 400 come on William hill let your loyal customers win instead of letting newbies win. Does anybody know how you win the mini and major jackpots on batman begins do you get on a bonus round? Bin playing that slot for 5 years never got on the bonus round ! Iv took time out because not going to keep wasting my money on a site that only lets newbies win the jackpots . Dawn Ashton
Julian Butterworth
07 October 2020
Comment from uk.trustpilot.com
This has been resolved now and I'm grateful however it would have been better if the phrase used after it .was 're Solved . We have never lost a payment yet ..was said initially :-) thank you Michelle for your help
Mr Review
06 October 2020
Comment from uk.trustpilot.com
Yet again more dead spins as soon as I increase the stake more dead spins WH had no intention of letting me win ,it's so obviously rigged someone somewhere in WH have control of when and how much u win or lose no such thing as random.
Julian Butterworth
05 October 2020
Comment from uk.trustpilot.com
I made a withdrawal on Friday which they told me has been processed. My bank hasn't received it. I've contacted WH 4 times they are saying it's gone my bank can't find it. Where do I go? I've sent proof of the withdrawal and my bank online transactions but nothing. They won't speak on the phone.
Damian Garcia
04 October 2020
Comment from uk.trustpilot.com
I have had William Hill for over 4 years I only keep it because they have more EPL options but the app SUCKS!! Issues literally daily and customer service is useless . Last screw up, it took over 6 hours to pay an in play bet .. horrible ! If you don’t bet EPL go elsewhere .
anthony bould
03 October 2020
Comment from uk.trustpilot.com
Don't bother with this site it is a joke seriously rip off
Mr Review
02 October 2020
Comment from uk.trustpilot.com
Absolutely rediculous lost 100 in 24 hours dead spin after dead spin and it's so blatantly obvious it was set up to do so I'm a regular slot player here and it stares u in the face that it's sometimes fixed for dead spins and I know I play here regularly William hill who are you trying to kid we were not born yesterday sort it out
Jason Newton
02 October 2020
Comment from uk.trustpilot.com
bonus explorer completely fixed! theres no randomness about it its a waste of time, you always get 2 symbols followed by 3 empty ones, and after the full seven days your lucky to even get the alien x3 to win 1 spin, absolute joke and should be reported, william hill play the its random card same as there scamming slots!
Ge Atac
30 September 2020
Comment from uk.trustpilot.com
They are the worst company to deal with plus they're fully loaded liers they are holding my money with no reason plus this is my own money they keep giving me run around make sure don't open any account with them I do have account with bet365 for years I never have any issues I have an with this company for a month I have millions issues with them just stay away from them they are the biggest scamers
Ben Filippo
29 September 2020
Comment from uk.trustpilot.com
I am currently in the customer support queue because they screwed up my bonus. Said it should only be a 4 minute and 36 second wait. I'm approaching the 1 hour mark!
Andrew Martin
28 September 2020
Comment from uk.trustpilot.com
This “random” game is a total waste of time bring back the bonus drop.Every single time you play you get 2 symbols then it is always followed up by 3 X squares.Upon complaining to live chat the get out clause is it is totally random.This game should be investigated by the gambling commision because there is nothing random about it.Also scratch of the day seems always to be bet5 get 2 (no thanks).Finally anyone who bets on lotteries with silly hills please look elsewhere you will get far better odds with bet 365/betfred/odds king/paddy power.It is sad to see what was once the leading bookmaker in the uk now relegated to the also rans just pack it in please and leave it real bookies.
Waffles ADB
28 September 2020
Comment from uk.trustpilot.com
Long story short they suck, 50 times a week i try to put in a bet and it doesnt work. Always glitches and always has problems
shan kearsley
27 September 2020
Comment from uk.trustpilot.com
Deposited 2,500 in last couple of weeks . Got jack . As usual only letting newbies win try looking after your loyal customers that keep coming back . Bin playing batman begins for over 5 years never won a big prize yet. Give up with you men lol 😂 all’s I can say is newbies make the most of it draw it out and run don’t come back 🙏🙏🙏
Nathan Adam
27 September 2020
Comment from uk.trustpilot.com
I started betting months ago, my account was charged 1500 and I lost everything. Luckily for me, the last 3 weeks I met the guy on Instagram called green_tipp, the guy games are nerve-wracking !!! .. I have won more than 75,000 just within the last 3 weeks, and guess what ?, he does not 'If you do not charge a penny for his game, you only pay him when you win! I would definitely recommend you guys to go and check him out on Instagram.
Peter Plunkett
27 September 2020
Comment from uk.trustpilot.com
Just been to one of your shops in a busy part of Liverpool. Not one person in there. Had a little go on the FOTB 80 in not one winning spin. You actually wonder why no ones in there. Get a grip hills.
Jonathan
26 September 2020
Comment from uk.trustpilot.com
A few weeks ago, I was notified my account had been reviewed and closed from a sports betting perspective (They made sure to advise that I can still use the online casino of course). After following up several times what the reason was for the closure, I was advised that they could not disclose the reason and their decision was final... I guess betting $100 per bet, and winning slightly over 3 years.. could make the sports book go out of business? I'm shocked that William Hill being such a large company is handling their customers like this. I'm assuming that if they see anyone profiting they will close down your account.
Mr heyer
26 September 2020
Comment from uk.trustpilot.com
You either win nothing one day mostly dead spins, or completely opposite the next day , win with every spin, best to cash out if your about 50 up that seems to be the threshold they don't like u to win more than 50 over what u put in , best way really to avoid being at a loss
Ross
26 September 2020
Comment from uk.trustpilot.com
Don't do it. Save yourself the money and try a casino that actually pays something back. Awful awful bunch of dirt bags.
Tim Topper
26 September 2020
Comment from uk.trustpilot.com
I've been a customer of William Hill for years and see myself as a loyal customer. However they are falling behind the competition and really just don't seem to want to change. For example this morning I wanted to ask them why I don't seem to ever be offered a cash out option on my accumulator and top scorer open bets. It took me four attempts to get through to their chat function after it timed out twice and I also had a girl answer (after 15 mins) then say straight away I'm in the wrong queue and she would add me to the Sports queue, but 10 mins later she disconnected me and I had to log back in. So after wasting around 90 minutes I finally got through. It seems that WH have the most complicated rules around which bets are applicable to cash out and which aren't. For example three of my four bets in my accumulator are top 2 finish, but because one of them is a top 3 this is excluded. Also my top goalscorer would be included if it was a win only but because it's an each way its not. I shared my frustration at how complicated this was and how restrictive it was compared to their competitors and was just told, this is how its been for years. As if that was a sensible and reasonable response. Unfortunately it seems WH are stuck in the ice age and don't appear interested in keeping up with their competitors or listening to the needs of the customers. Such a shame but for me it's time to close my account and go elsewhere.
Tracy
23 September 2020
Comment from uk.trustpilot.com
I hav been with them for years and deposited alot, all of a sudden it excluded me from taking part in all promotions for no reason I contacted them and they said for reasons they can't say, but they have no problem taking deposits, absolutely pathetic site I have closed my account with them and joined sky Vegas and it's much better and fairer
Christopher Mckenna
23 September 2020
Comment from uk.trustpilot.com
Poker is nothing but a joke ENDLESS BAD BEATS SET UPS CONSISTANTLY TOTAL JOKE. IAM DONE PUTTING CASH IN HERE NOW . I HOPE THIS SITE GETS PUT DOWN ITS A F KING JOKE.
Athanasios Dolias
23 September 2020
Comment from uk.trustpilot.com
I have been a member for a while now and I have been betting mainly on football games. After winning back in July August, my account was suspended. I contacted the customer service and they said that the account is under review and it should not take too long. A month later I contacted them again for an update and still the same. I informed them that i need my funds as I have expenses to cover. No movement. Another month gone and I am back asking for an update. Still the same the account its under review and they will come back to me when they will have an update. I have requested for the complaints process and the email to register a complaint as this is illegal to hold the funds for so long. While i was waiting for the advisor to find the complaints email and after waiting for some time the advisor was only then willing to coordinate with the security team. How disgraceful, if that was that simple why not doing that the last 2 times i contacted them over the last 2 months??? I am not sure if a registered complained would be of any use for any disputes in the future but it might be the option forward. If you feel like not giving out the money won, no problem but at least release the initial funds...some people might need them.
Darren King
20 September 2020
Comment from uk.trustpilot.com
Do not trust this site at all they say that they have paid your winnings out but they haven't especially on a weekend you withdraw on fast payment on a friday and it doesn't go into your bank at all as they dont process your payment till monday very sneaky company by doing that false advertising on fast withdrawals it took me 3 weeks to get my fast payment into my bank they done this to me twice theres no customer care at all you get messaged by them like they are talking to a child as i kept on and on about my payments in the end they banned me through no fault of my own DO NOT TRUST WILLIAM HILL AT ALL
Justin
17 September 2020
Comment from uk.trustpilot.com
Banned for winning bets they pushed on me total scum .How is this even legal . Complete vermin
jackpalance1
17 September 2020
Comment from uk.trustpilot.com
It’s ok for a bet but there’s no way your going to win big money unless you get a once in a life time 50p acca up ..Bookmakers cop on real quick and restrict winners you’ll be lucky to get 5p on!!
Marycatherine Henry
16 September 2020
Comment from uk.trustpilot.com
Won't give them any more than 1 star, last Monday I won 700 next day money wasn't in my bank, when I went to sign in they have suspended my account and all I'm getting is my account is still under review, 8 days later no update from them getting fobbed off with excuse after excuse, I've been with them for 2 years and they asked me for id and front and back of my cards I deposited the money from I have sent you them all documents asked for 5 times now and still not getting a right answer
Grant Wallace
15 September 2020
Comment from uk.trustpilot.com
Absolutely shocking. Words can not explain how bad the bonus explorer is. Wouldn't waste your time or money with William Hill.
Tay Man
15 September 2020
Comment from uk.trustpilot.com
Honestly have to say this site is actually fair and pays out have won some decent amounts on football and on the games they give good bonuses I don’t win all the time but I do win Often and the games are fun it’s exciting I have got my partner and few friends playing and they have all won nice amounts Don’t no why there so many bad reviews if your reading this try it I promise you won’t regret it
clar
15 September 2020
Comment from uk.trustpilot.com
sports betting is okay, vegas is awful, been playing for about 5 months and never won more than €10. Stick to other sites for gaming and casino as this site does not pay.
David Coulston
14 September 2020
Comment from uk.trustpilot.com
So my complaints they don't care you don't see high streamers play at William hill because there so bad with customer support is zero even if you win a little good luck getting your money please stay away
Edmond James
13 September 2020
Comment from uk.trustpilot.com
Have not made much winnings on Williamhill when I started earlier, after much losts I went for a search for a good fixed match tipster which I later found one Instagram who have proven to my that he is for sure a true king.he is by name KINGY_TIPS and he offers fixed odd for payment afterwinning, he is indeed the reason am happy with Williamhill
Nikki Rosseth
13 September 2020
Comment from uk.trustpilot.com
Shocking ,contacted live chat on several occasions they solved nothing and didnt listen or care.Was unable to withdraw money and have which they still havent settled after a Week!!! 0 stars if i could!
Sergio Perez
12 September 2020
Comment from uk.trustpilot.com
KCUF William hill. If there is a game that is a blowout and they decide to play the third and fourth quarters at 10 minutes apiece, you will only get your money back if you bet on the favorite. They do not care if anybody knew it would be a blowout. KCUF William Hill and their employees. KCUF them and their mothers
George
12 September 2020
Comment from uk.trustpilot.com
Hi everyone I've won 20,000 on slots but there holding my funds and won't realese it
Szymon
11 September 2020
Comment from uk.trustpilot.com
Great website, tons of slot games, fair experience with game bonuses, sometimes big wins, sometimes nothing. Customer support always professional, and resolves issues with ease. Withdrawal times are almost instant(usually in no more than 3 hours if you use paypal). Recommended.
Anders
11 September 2020
Comment from uk.trustpilot.com
I payed them 500Sk ~(50$) they stole it!!! SCAM!!
Mckenna
10 September 2020
Comment from uk.trustpilot.com
Keep well clear of here people its nothing but a toal shambolic state its a total rip of site the worst i have ever played is william hill . better playing 888, stars , ladbrokes this site just keeps taking your cash poker i right i know my poker and this is just not on gambling commision need to go check this site out its a freaking mess. up ypu william no more cash from me you dirty scum bag .
Chloe
10 September 2020
Comment from uk.trustpilot.com
Hi. Placed a bet on william hill on wedensday i placed a match spread on basketball of minus 9.5. I pressed the button when it was 9.5 and somehow i had minus 10.5. So the game finished minus 9.5 exactly and i went to check my winnings and it said minus 10.5 which i never wanted or chose.
Nick Barron
10 September 2020
Comment from uk.trustpilot.com
Without a doubt, the best online casino. I play all the named ones and Hills is the best for games and cash outs within a couple of hours.
steve ketley
09 September 2020
Comment from uk.trustpilot.com
This rating is only on the withdrawal process as I enjoy the game play. Putting money in (not a problem) instant, but withdrawal back to your Visa direct debit card is another issue. They state the Money will be in your account within 2 hours, never once has this happened although splitting the withdrawal with PayPal as they say is to prevent Fraud?? sees that payment into your PayPal account within hours. Come on you guys pull your socks up!
Nesta
09 September 2020
Comment from uk.trustpilot.com
This must be one of the worse company’s I use ruse staff incorrect information given and never get back to you in time frame when complain nearly month heard nothing
Eamon
08 September 2020
Comment from uk.trustpilot.com
Online cash in option too slow and algorithms not capable. Many times markets I bet on have been greyed out during a game and cash in suspended whilst others available. This can be costly. So poor compared to bet365.
Sports Bettor
08 September 2020
Comment from uk.trustpilot.com
Have only had pleasant experiences with this longtime bookmaker. When they start accepting Bitcoin is when I will use them more.
John Williams
10 October 2020
Comment from uk.trustpilot.com
Trying cash in my football bet as my teams where winning looked from 30mins into the match and it said cash in suspended so I thought maybe one of them was about to score or if not had scored but no one had from 30 minutes to the full 90 my bet was suspended and bearing in mind I wanted to cash out at 30 this a joke if I wanted to ride a bet out I would of went to the shop yet again robbed and as for the casino it says a lot that William hill are selling to a American firm there trying to get there profits up so they can sell the company for more read up on it
Trying cash in my football bet as my teams where winning looked from 30mins into the match and it said cash in suspended so I thought maybe one of them was about to score or if not had scored but no one had from 30 minutes to the full 90 my bet was suspended and bearing in mind I wanted to cash out at 30 this a joke if I wanted to ride a bet out I would of went to the shop yet again robbed and as for the casino it says a lot that William hill are selling to a American firm there trying to get there profits up so they can sell the company for more read up on it