William Hill Review

The William hill team especially their social media help team are very helpful they go the extra mile every time to help you out when any issues occur and very quick responses aswell so that’s why I’m rating them 5 stars and would recommend the social media help team to anyone who may require assistance from them at anytime

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Excellent customer service

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This is perhaps more OPTA's fault but still… yesterday's offer was Zaha to have 2 shots on target. He did have, one around the 55th minute and later he scored a goal. It got settled as a loss, so I called them up.

The customer service agent and I had a little chat… he said it was a cross, not a shot. I asked "was it deflected?" Him: no. I asked "if the keeper hadn't have saved it, would it have went in?" He said 'yes'. Well there's your answer! He said "no, it didn't look like it was hit with enough conviction". I am absolutely amazed they can get away with this level of corruption.

Furthermore, the highlights on YouTube don't have the shot/supposed cross included, all the reviews don't mention it and the shot/supposed cross is also missing from the commentary on Flashscore. I will never back a shots on target bet again, I will never back anything which is subjective. I think this is a scandal, to be honest. I watched the game and it was a clear shot on target from a striker in the area, for god's sake.

I really think this is irrefutable evidence for corruption in the industry. OPTA need to be held to account. I think that the betting companies are colluding with OPTA.

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Never bet on the 100/1 roulette in the shops. 120 spins covering 12 numbers not one come in, haha next door to the numbers 35 times. Absolute con artists. Stay off them.2 spins add up I was betting 4 spins went in the red 80 times so didn’t even spin so 40 spins cost 240 Be warned

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It's 1 star as I can't give any less!!!! They are a diabolical company, clicked cash out on my bet and never got my winnings, went on live chat to be told I have to wait for a e-mail, got the e-mail 4 days later to be told I never clicked cash out, I know I did click it, they just try their best to stiff people out of their money! This is not the first time I've had dealings and been ripped off William Hill!!!

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They were always one of my main bookmakers along with Paddy Power and Betfred, but now they have changed their Guaranteed Odds Policy, Its time to stick with Paddy Power. Guaranteed Odds only apply to bets placed the same day after 10am.

I will use Paddy Power as my main bookmaker now.

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William Hill are the worst bookmakers , they have already been fined 6.2m by Gambling Commission for money laundering and irresponsible gambling they should have there license permanently revoked.

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Worst slots ever , they steal your money. Please if you have any sense you will stay well clear of this online bookmaker. Coral or Bet365 get my vote.

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Customer service on twitter was fantastic

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No point in playing at william hill slots you just simply never win i play high rtp slots for 5 days on 5 different machines to not a single win or bonus its impossible woth high rtp machines

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William hill do not give you the best odds as I had a bet today price of the time race got 11/4 horse won at 7/1 thy gave me the 11/4 don’t waste your time betting with them

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Just had my account closed to sports bets after placing 4 bets in 2 days all at 25p each way with an overall loss of 75p. Account closed by the sports trading dept apparently who will not elaborate as to why. I have now withdrawn the remainder of my money. I recommend anyone not to bother with them as there are plenty of other bookies out there willing have your business. Looks like they made a large loss to 1 Jan 19 – 716M on a t/O of 1621M, looks terminal especially if you don't want new customers.

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After being ignored for week (I’m told due to technical error) the service was then exemplary and my issue was dealt with very quickly. Facebook messenger this was

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Shambles
Absolute joke

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Customer service on Twitter was excellent.
Sorted out my issue quickly and gave a very good explanation.

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There Twitter page is excellent tweeted them about a problem was fixed after 2 minute's with a full refund to my account great customer service on Twitter

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helped me get a bet up and running. Very good service 🙂

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Good customer service, were very helpful

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Do not go with William Hill. If you start winning they will restrict your account and make it virtually impossible to open it up with a ridiculous verification system. I've submitted my documents 4 times on chat and the security team NEVER emailed me back to inform me of failure. So I would have to go back on chat to ask why I wasn't reverified. Then they say they won't accept my Monzo bank account statement and that I need to provide a bank statement from another bank with deposits from William Hill in the last 3 months. Which is IMPOSSIBLE. William Hill make me want to kill myself. I still have a ton of money on the account.

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I opened an account this evening and they were happy to accept my deposit but then locked me out until I verified my identity, but the website wouldn’t allow me to verify and despite being told I would be on live chat within 28 seconds I am still waiting 3 hours later !! Goodbye deposit! Do not trust this site !

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Rubbish, worst betting company in UK market, casino is absolutely crap Rtp there is big fat 0

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They prevented me from placing sports bets because I kept winning. They only want losers to bet so they can make bigger profits.

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Always great customer service and great bookies!

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Honestly the worst betting shop ever! Please take my advice and don’t do them ‘question’ football betting slips in store.. picked 1 up yesterday, over 1 goal, 1 card & 5 corners in all Saturday’s 3pm EPL games.. all 3pm games have over 1 goal, 1 card and 5 corners but William Hill said it was a losing bet even though after checking stats from each game it’s correct. William Hill staff in store didn’t give a toss and just said make a complaint online even though it’s an in store slip not online lol. Honestly I’ve never known a better shop so bad to not pay out on their football slips!

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First of all this company is the worst company I’ve used in my life and when you lose a bet they take your money instantly then when you win sometimes you wait days to get the money on your account and by that time you miss all your bets that’s ridiculous so do not trust this company

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Had a problem with getting my free bets,sorted out very quickly, excellent service

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I made a request for a solution to find my outstanding bets via my on line account. . And within minutes I received a response and a answer to my problem. All in all job was done without any fuss and and a happy customer can now enjoy he’s weekend. Thank you for your help.

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Tweeted to ask for horses to be added to a market. Done within 5 mins. Perfect customer service experience.

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Love playing with Hill's always great offers available and never had any problems withdrawing my winnings!

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Had a problem logging on, kept coming up error. So I tweeted them and they sorted it very quickly by DM.

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Great service

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Easiest way to sort out any problems or get info:

I contacted William Hill on their Twitter channel, I found them to be so on the ball, a quick resolution to my issue… highly commend William Hill for a good customer experience!

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Forced into giving this mob one star. My gripe is with customer services. They have not got a clue what they are talking about. I tell them how their rules work. I told their lady im taping my call for my protection purpose and small claims court action and she says do what i want 😁😁😁, filed claim today for 2800 pounds, thanks lady.
They havent got a clue what they are doing, legal papers on the way .

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Never used William hill in my life ..yet every day I receive text after text when u follow the instructions to Stop the texts I receive a message saying I’ve used all my credit on my phone ????? Absolutely disgusting…Ban all these sites 😡😡😡

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all in all a fair site get my money out on plus card in shop put money on it vice versa im happy with it the only thing i'm disgruntled with is this new bonus drop impossible to win everyday a loss only time ive thought this is a fix

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Won the 5k jackpot in the online casino ….. on my birthday! Happy day , thanks william hill 🙂

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Worst odd slots ever seen greedy gypsys that take take take and never seem to return 1 star is to much for these clowns

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30 days after stealing my money (1100 pounds) WH sends one message all the time –
Thanks for getting in touch and sorry for the late response.
I'm sorry if you feel that way. With regards to the investigation on your account, it may really take some time due to the nature of the investigation. Once we receive an updates from the relevant team, we'll inform you immediately.
Apologise for the inconvenience this may have cause you.
If there's any other query, let us know, we're available anytime.
Regards,
Customer Services
William Hill Online
BE CAREFUL PEOPLE – DO NOT WASTE THE MONEY ON WH!
WHEN YOU WIN FOR EXAMPLE 1000 POUNDS , THEN YOU HAVE TO FIGHT FOR WITHDRAWAL IN THE COURT !!!

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They suck in plain English web site the worst crooks state should take a look at them always a problem with this site illegal sports book should show them how to run a sport book site

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I made a new account and my account was somehow restricted from the beginning. Unable to wager more then 30 euros on a single bet. Needless to say, one of the biggest bookmakers out there is a joke.

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GAMES / SLOTS are all the latest. All plays as theu should. William Hill only really looks after NEW customers when it comes to bonuses. They have bery little on offer for there loyal customers regarless of how much you deposit and play. As for withdrawals. It takes ages for yout winnings to go into the bank

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, do not play the roulette never pays out machine is fixed

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Absolute garbage.

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I'm a net loser on this site. This will be important later on.

I only bet on sports, never on casinos. I've been restricted since day one. No bonuses, no freebies, nothing, ever. My bet size was also limited, even 5 was too much on some markets. I was never given any reason why. When I asked them on chat, I was simply told something along the lines of "We make sure the level of restriction is always being monitored and reassessed." It's also worth pointing out that this is the ONLY bookmarker that has ever done anything like this to me. I have NEVER been restricted anywhere else. Even the worst experiences I've had elsewhere are like happy fairy tales compared to how William Hill has treated me. Oh, but it doesn't stop here. Oh no. Fast forward month or so and now my limit is 0.00, I'm effectively banned. I sent them an email asking, what's up, but they have not replied. It's been a week or so, so either I'm being ignored, or their response times are pathetic. Either way, it's unforgivable for any company that supposedly prides themselves in the quality of their service. They did settle my open bets, payout my winnings and let me withdraw my funds quickly without problems, but that's the absolute minimum standard for any betting bookmarker, and they're not getting any sympathy stars for that.

Now, if this is how they treat losers, imagine how they treat winners. Like, just imagine if a company of any other nature served their customers like this. Would you go to a restaurant that treated you like crap? How about a super market? Don't think anyone would.

William Hill operates a casino with scratch cards and slot machines designed to take as much money away from gamblers as possible yet the moment someone looks like he just might take few hundred pounds away from them they kick them to curb because "ThEy NeEd To MaKe PrOfIt". I guess that what they mean by "When the fun stops, stop." They want to stop serving you the moment it's not fun for them anymore. They truly are scoundrels of highest order. If greed was a crime these people would be serving a life sentence behind bars.

Avoid like plague.

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Becoming my goto site for fun and gamble ring some days I have not ever deposited to win big just love this site

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They dont like you to win i had a withdraw and blocked my account sent ID no replys back account still blocked they never replys to any complaints and reviews i being gambling for over 10 years never had and trouble with my ID deposit is ok withdraw is a big no for william hill as you can see in the past reviews had a friend that played on william hill there account was blocked to with a withdraw just stay away full stop there UKGC LICENCE needs to be removed

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Vegas slots are definitely a scam I'm with them over 6 years and never once won the daily jackpot, bonus games are 1 in probably 5000 spins there casino is a sham

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If you value both your sanity and your money, stay well away from WilliamHill. I’ve been a customer for over a year and suddenly they demanded I send them verification documents in order to make a withdrawal. I complied with this request, but like many others to have left reviews on here, was then met with numerous nonsensical emails requesting further documentation, such as proof of my ownership of an E-wallet account, which I’ve never had, let alone linked to my WH account. Clearly a deliberate and cynical ploy. How on earth they maintain a consumer base I have no idea. Here’s hoping the regulatory bodies are reformed and put to work reining these corrupt businesses in!

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Never use William hill I’ve put some much money though it and never won anything good I put 300 on and lost it all on 2 a spin had 2 bonus pins34 each stay way i had a argument with them today and all they say it’s my fault and it nothing to do with them what a lie then u leave and then they offer you a 10 free play to get into stay lol bye William I’m done with you need to get it shut done now it’s a joke

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See the latest story in the Sun Newspaper about William Hill refusing to pay out.

Latest scam by William Hill. Refusing to pay out on a winning bet. Same old William Hill. Do not use this company. There are much better firms out there.

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