William Hill Review

Got an email from them today saying they are closing my account down. I’ve messaged them yes i was placed on self-exclusion voluntarily with gamstop for 5 years after I was assaulted having a brain haemorrhage. My brother registered me with my permission for self exclusion which ended on the 31st August 2023. It was confirmed by gamstop my exclusion period had ended. I went through half and hour conversation with William Hill safer gambling team they opened my account 48 hours later. Now just under 11 months later they are possibly going to close my account again. It’s now under review. To be honest with you my problem isn’t gambling I waste more money playing app games because I get competitive. With gambling I do not chase my losses. With my games I obviously always lose because I can’t win money playing. Top eleven manager or mini football

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I have been blocked from using the App, whilst WH carry out numerous checks on my ID and source of funds.Having sent countless images identifying the source of funds WH require further evidence.This has gone on for over a week, and how much are we talking about .. £5!!!!!!

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I am a very sensible better and I have won over £1000 in profit while playing roulette on other companies, when I tell you this company is a scam using rigged odds I mean it. They use algorithms to make you lose and I honestly mean this, even with the live casino don’t let it fool you, they are not real roulette tables, I have recently lost £100 on this and by the looks of other reviewers I’m not the only one. I am hoping to open a lawsuit against them soon as they have restricted my account due to my earnings and I believe there is more to this than I believe, if anyone wants to reach out to me from this Dog poo company and reimburse the money they stole from me I will be happy to not go through with this. But they will not win

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Need shutting down ASAP disgusting that this place can still trade with how rigged these games are honestly nothing but dead spins and huge losses every time you play there’s NOTHING random about this joke of a corrupt site it’s the same every time DISGUSTING thieves

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I have been a loyal customer with William Hills for thirty years. I enjoy betting on football and ALWAYS gamble responsibly. Last week I received an email advising that, as I had closed another account with William Hill or Mr Green due to being concerned about my gambling, that they had decided to close my account. I have since tried to explain that I have NEVER had another account with William Hill and I have never even heard of Mr Green. I have tried the live chat on three separate occasions to get this situation sorted but have been advised that “William Hill are doing this to protect me from irresponsible gambling”. I have requested details of the account I have closed (doesn’t exist as I have never had one) but they have refused. I have money in my account and decided to withdraw this and transfer my VERY RESPONSIBLE betting to another decent company but William Hill has decided that it won’t give me the money in the account. William Hills are an absolute disgrace and, when this gets sorted out, I will withdraw my money and never give them another penny of my hard earned cash. Very interesting to see that Trustpilot have over 60% of people scoring them ONE

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DO NOT USEGive false odds and bets which are impossible to win. Customer service are hopeless and pass to rude supervisors who just cut you off with no help or explanations. Had an account for years but will now close SO RUDE and unhelpful

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Honestly never played slots that are so rigged on any site it doesn’t matter what game at what time at any wager there all the same YOU CANT WIN there beyond ladbrokes/coral or any other site it’s literally just dead spin after dead spin and huge losses. Desperately needs to be investigated by the uk gambling commission not some corrupt rubbish

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Should have their license revoked !! Since the huge fine and 888 taking over this company has become the biggest scam going !!Don’t even bother trying to play slots nothing but dead spins and if you do my some miracle get a bonus it pays nothing or next to nothing even how much it takes to even get a bonus!! 888 are absolute criminals constantly being fined but that does nothing! It’s about the the gambling communion review licences !! Obviously they won’t because they’re just as corrupt ! Just save your money and go to a casino or arcades if you enjoy slots !! It’s become an absolute joke betting online now too many corrupt overseas crooks running them !

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Been with a very long time. The site has gone down hill like all the rest. They need to start looking at the reviews and listen to their customers. Slots are rubbish like others have said. My deposit lasted 5 minutes again this morning…. 5 minutes!! and just like the other times no bonuses. A few years ago you could atleast have an hours play with the odd bonus building up….. Nothing like that any more. It’s a shame they have changed and I won’t be back.

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Why should I waste my time writing a review when William Hill simply don’t care.Don’t waste your time with this company there are far to many bookmakers out there that may offer a better experience.

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All this hype about the value you’re offering for the euros. Nobody could use the bet builder feature to take that value. You’re supposed to be one of the biggest bookmakers in the UK. Why does bet 365 not have these issues? Jokers!!

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Beware do not leave money in your account- they closed my account without telling me and there was £40 plus in the account which they did not refund, when I asked for complaints procedure and regulator details would not give them to me a supervisor called Brendan told me I could complain to him but needed to send copious amounts of I d to try and get my money back.I only found out my account was closed when I went on the app to place a bet. Very poor customer care and sharp practice, glad I hadn’t won a lot of money for them to steal back. Also odds don’t always pay as stated and when you complain you get nowhere so give up.

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First experience gambling on an app, was told to load £10 and I get some free bets… then I was told the payment method I used was invalid .. so I had to load another £10. I won a nice amount (£100) and then suddenly my account was locked. They asked me to send a picture of my proof of address… I sent them my driving license with my address, a pic of me holding it and my passport… I even wrote my username on a piece of paper and held it up! Ludicrous! And then they returned to me and said I needed to provide proof of address??? I have no way of getting my money back… huge scam. Avoid this company as they make introductory offers but if you don’t lose your money, they will lock your account up to prevent you withdrawing any winnings. Total shambles.

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Only pay if you earn little money.If you win something moderate, it will allege money laundering so that you play and lose. He will also retain the money and not pay you. He is in a tax haven and you cannot even file a complaint. IS A TOTAL SCAM BE CAREFUL even the roulette wheels are rigged..

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Remeber all. Just a quick reminder for those that are thinking of having a bet on the Euros! Then don’t bet with William Hill. Has they have a reputation of not paying out. True fact.

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Help WH. No notice ,restricted out of my account . Tells you to log in . Impossible ,403 error comes up for everything , no live chat , no working phone numbers , all emails no reply addresses. I would like to use my account balance or withdraw it if you don’t want me as a customer.

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I have had a william hill account for nearly 35 years. A year plus ago I could not access it online. was directed to their chat bot which kept resetting my password, still could not get in and gave up as we were just going around in circles. Tried phoning 0870 5181715, turned out to be an overseas help line and they are not authorized to help with this, he directed me back to the live chat function on their site. when I asked for another phone no he stated management had decided not to have phone numbers. Service is appalling, I just want my money back that I have in my account.

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Absolutely dreadful I was an ok site until like a week ago now it’s just theft you activate bonus on fluffy with 75p when normally it’s 1.25 and at the end of the bonus you have 3.75 something not right here it blatant theft i will find a better site this site has gone down hill I’m reporting to the gambling committee this is a bad site I’m done with them after last weeks play and this week has just topped it all off good bye William hill and good riddance

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Yet another thieving site absolute pants dodge people slots counted 13 bonus and not 1 over £5 pure theft government need ban gambling it’s destroying people’s lives with blatant theft.

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Absolutely rubbish, won on the bonus about 80 times on cash riches, and won the bottom prize every time out of £3,£10,20,and a£1000,my mates play this and have said the same.dont know how they get away with it,probably because of that 18 million pound fine they got,time to delete it now,go on YouTube, plenty of people have recorded things

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Used to be good company but now it’s became worst company. They have promotions where you deposit but never get any bonuses. After speaking with costumer service they saying sorry our mistake but you want get your money or bonuses. Online much better companies than WilliamHill.

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I wish I could give them 0 stars. They are truly a despicable company. They closed my account and gave no valid reason but I presume it is because I won £80 from free spins. Not just shut off the free spins but closed the account. Whilst the £80 was still in it. In order to get my money I have to email a photo of myself holding ID, with a bank statement, and a piece of paper with my username. I am at uni so bank statements go half way across the country and I HAVE to be holding it – when the government website themself will accept a photo of the electronic email. Then apparently my ID wasn’t clear enough. Then other issues and other issues, making it vertically impossible to get my money.

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Seems like Williamhill are in a restricted frenzy of late. No longer allowed to claim any promotions or play bonus drop. How dare I win 5 free spins worth 10p. Or get a free bet. And to put the cherry on top, they set depoist limits. All under the guise of safer betting. I mean I could understand if I was blown my monthly wages, but a few £2 accumulaters every weekend, during the football season is hardly breaking my back. Or maybe it was that acca that came in a month back worth £200 that sent them over the edge, cant have us small time betters winning.

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Avoid this company blocks you after a while without warning, especially if you win on free games etc , customer service awful now gone to a better company

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They restrict accounts from promotions if your withdrawal to deposit ratio is in favour of you and not them. Tell me I can’t play the bonus drop and other promotions all in the name of safer gambling – Yet I can deposit as much as I’d like upto say £500. Which is ‘safer gambling’ ? Allowing me to deposit hundreds or allowing me a free bonus drop daily.

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It would appear that William Hill is not a trustworthy casino that honours its debts. They simply obstruct withdrawals when they lose under the pretence of account verification problems. It is somewhat sad that apparently they are happy to entice players with in-play bonuses, but then promptly refuse to pay them out if the player wins too many bonuses. Oh dear.. Hey big Willy Hill,, why offer the bonuses in-play if you can’t afford to pay them!

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The castle bromwich team brilliant always polite friendly always offered a cup tea my favorite bookies well done Kate Sarah tashi and callus keep the good work up

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No wonder they are so low on reviews …. Worst betting company ever and they have own rules despite all other betting companies work with reasonable and fair rules ! william hill you are rubbish and never again because you are cheaters!

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Once logged into my account, I was greeted with a promotion that stated that if I played through £50 stake, I would receive a 100 free spins. Guess what? This never materialised! I contacted ‘Luv’ via support, and she/he claimed that the bonus spins were credited, and it was case closed. I never got to play the 100 free spins, and I wasted time and money!Stay away from William Hill; they hook you in and chew you out! I shall be contacting the gambling commission, and submit the chat logs.

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Again I won on the bonus and won£3 out of 3,10,20 ora £1000 pound,that’s happened a about 80 times since, I played today, going to skybet now,.and going to show the commission my recorded information

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I signed up and deposited £10, I followed instructions to get bunos spins. They said I cashout blah blah… my bunos spins has been taken, I wanted a refund but £5 is the best they can do. Who thieves around here….

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Full on scammers . Send out false / con style badly worded welcome bonuses for new customers saying deposit £10 and get £60 in a bonus . But when it comes to it they make you jump through hoops . Force you to use the £10 on slots then say they need me to deposit another £10 to get my free welcome bets . Full on scam and rip off

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Terrible! Deposited and played, won and requested a withdrawal of £250 over a week ago. Was contacted for docs which I sent but there was a problem I had moved since opening the account so address differed! I explained and sent extra docs, spoke to live chat to be told its been escalated!A week on still no winnings, put in a complaint!! To then be told by a supervisor that I had received a email which I hadn’t I asked what the email said and the email information wasn’t even for my account when I queried the details in the email and said think there’s been a data breach as this email isn’t anything to do with my online account it was talking about someone losing their bag so couldn’t supply docs!! Also said following your complaint on 19th May well I didn’t request My withdrawal till 30th May so obviously date difference so clearly no for me!! When I queried this I was cut off live chat!! Still waiting for account verification and £250 8 days after requesting it. Poor poor experience!! Be warned terrible company!! That clearly doesn’t know what they are doing!!!

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Appalling and wish I had read these reviews before using them. I don’t gamble very often at all (maybe once every year) but got a spam email from them saying join up and get a free bet. THEY EMAILED ME. I signed up and got a free bet as promised so all good but it turns out they don’t like you actually using the thing. I’ve just tried to login to DEPOSIT some money to make a bet on the Euros and seems I’ve been blacklisted. Got on to support who tell me “I don’t meet their high standards”. So basically what you’re saying is you spam the hell out of me to join up and when I finally cave in you’re disgusted that I actually use the FREE bet you’ve been pushing!!!! What a scammy company

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I dont do many reviews but been playing for some years history will state only back to 2008 and its a deffo different from the rest!! But it is literally the blinking worst ive ever played tbh, spins are stupendously low, you will get maybe 3% return of what you put on months later if anything!!!, ive Never Won A Full House or second line on the bingo and its been that long im pretty sure i only won 3 times since 2008 one of them was a one line the rest the silliest small extended wins they do and this is the only site this has happened on. Think the garbling commission need to look into this site the odds are obviously Tremendously low or tampered with. My experience is from 2008 to this day of review….

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I signed up with WH a while ago, I deposited and played a few games of bingo then logged off. Next day I went to log on and was asked to provide ID, I did all they asked but got denied as one corner of the letter wasn’t visible and the driving licence was out of date, but I no longer drive.So tried again with more documents and still it wasn’t enough, I asked for my money back and they said log on to withdraw but how could I if I am denied?In the end I contacted Gambling commission and the guy there was on WH side I think he worked for them as well, he just said take it up with them not us.They still have my money which I’ve written it off as a loss now but avoid this company like the plague.Also it took my deposit and let me play without any ID when I first signed up, it was OK then but not when I logged on the second time.

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William Hill are appalling the way they treat customers. They lock me out of my account for no reason even though I have sufficient funds in it. They wont let me withdraw my own money and their online chat and customer service team keep ignoring it and not answering my enquiry. A disgrace of a company. I would’ve given them no stars if I could. Basically stealing customers money.

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Something has changed with the site. I deposit fiver every few weeks due to them changing my deposit limits to help with safer gambling lol. I put fiver on and won zero. I’m fed up of complaining about lack of wins the bingo I only enjoy for the chat but to be honest this site has really changed. I have to stake to get five free spins and usually are dead spins. I rarely win on bonus drop. I used to enjoy loosing but this is literally every deposit now and it’s laughable really. I try big bass splash and few newer slots games but nothing at all even bonus round gone. I only stay for chat on the bingo otherwise I’d be gone. Sad really but other reviews here obviously not impressed either.

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Rigged games terrible rigged promotions lies and cheats not worth playing a 10p stake. Genuinely didn’t think it could get any worse but they’ve surprised me AVOID this crap

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Disgusting company signed up on a promo code offering 200 free spins if i played £10 on a certain game i did this and no spins waited and contacted the support team who informed me they had decided after reviewing my account that i was not able to get the 200 free spins what an absolute con so id avoid as to me they never come good on what i signed up for so deleted account immediately !! AVOID AVOID AVOID

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Needs looking at, all games are set to not play fair or give any wins. Happy enough to take your money but never give anything in return. AVOID.

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It’s happened again, 3 times on the cash note bonus, and 3 times I won £3 every time,out of £3,10,20,or £1000 on play.did record it again and sent it out too,my favourite you know who,it’s happened about 80 to about 120 times.somthing is wrong when it happens that many times.all tobe seen on YouTube soon,with the rest of wot I have recorded

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Thieves you prey on the vulnerable with gambling addictions and won’t pay out big wins.it’s time we all banned together to take them to court set up a PayPal for legal fees and get your winnings back then boycott them and bankrupt them!

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I have to completely agree with majority of the 1 star reviews left on here william hill are nothing but scam artists,charlatans and thieves. All the games and slots are rigged, bonus never comes in and if it does lucky to get £1! Steer clear this company should be shut down permanently nothing but con artists and thieves!!!!

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I was self-excluded from William Hill online many years ago due to my mental health and gambling addiction. Despite this, when i tried to access my old account I was told by chat to open a new account as they cant find my details. I was able to make a new account with the same name, DOB, address, just a different email address… and deposit money and gamble. I was advised to request my deposited funds back by the GC which WH appear to be refusing to pay. This is highly concerning for problem gamblers like myself, not only are they allowing self-excluded players to place bets with them they appear to be encouraging it as the chat was fully aware I was self excluded. Only option is to take this further to ensure my deposited funds are returned and shine a light on their lack of safeguarding of the vulnerable.

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William Hill are the worst betting operators and customer service ain’t got a clue. I keep getting emails regarding free spins but william hill have closed my account for no apparent reason. I was told last week and have an email stating my account has been reopened but its not. How does this company still operate.

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Every month down cash never in a positive position because these slots are so massively rigged utter horrendous place just ripping off customers constantly SCAMMERS AVOID THIS CRAP

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They hate the months between the end of the football season until September. Low deposits. Their offers are a joke. You have to gamble in hundreds to qualify for a miserable few free spins which you either a few pennies or lose. Their percentages are even more in their favour. They do not like paying out. You would get the bank transfer payment within 24 hours. Not so now. I bet on the CITY OF TROY in the English Derby and REAL MADRID to win the Champions league final in a nice £100 double netting over £600 return. Still waiting for my payout. I placed a stupid 50p horse racing bet today which lost. Making a point. They will take notice if you start doing the same stupid things they get up to. Paddy Power and Ladbrokes are alternatives. Give Hills a wide berth.

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I’ve been sat in the Southport shop over half an hour to get pai £205 because the machines have printed the scan code incorrectly The manager has tried to help but he’s not getting any help

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Been with WH for years. I enjoy a few weekend bets as I’m disabled and don’t get out often. I recently lowered my weekly deposit amount. I now never win any free spins etc on the daily freebies. My account then was under review, their excuse was I needed to use gambling tools etc. My deposit limit is £10 a week (for the weekend). That really makes me look addicted, doesn’t it WH? I told the agents and supervisors Allen and Brendan who disconnected me several times during a 2 hour chat. Now the agent informed me that my account is under review because of my heart and lung condition. Sorry but how insulting is that, they think we as customers are stupid. It just shows their level of ignorance and stupidity. Now I want to close my account, they are refusing to return what is left on my account until the review is complete. There’s nothing for then to review, I’m making the decision to close the account. I used to enjoy this site, now they are vile, insulting and disgusting.

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