10bet PLAYER REVIEWS(393)
Rab Hamilton
07 January 2024
Comment from uk.trustpilot.com
I'm trying to find customer support services, and can't find it, they keep saying my email is not valid
I’m trying to find customer support services, and can’t find it, they keep saying my email is not valid
Reply
Mutated Lore
07 January 2024
Comment from uk.trustpilot.com
£20 new customer on 10p slots and not a single win or bonus what the hell? Someone has the "rigged" dial turned up just a bit too much on this site. Ridiculous how can you say this is fun? Keep me going with a win or two, £2, £4 here and there but absolutely nothing?? "Our games are the fairest and it is still RNG and chance and you got unlucky we are sorry" blah blah blah. I really think gambling should be banned worldwide. It's a problem that makes poor even poorer with shady tactics. I know I'm one of them. Don't touch this site.
£20 new customer on 10p slots and not a single win or bonus what the hell? Someone has the “rigged” dial turned up just a bit too much on this site. Ridiculous how can you say this is fun? Keep me going with a win or two, £2, £4 here and there but absolutely nothing?? “Our games are the fairest and it is still RNG and chance and you got unlucky we are sorry” blah blah blah. I really think gambling should be banned worldwide. It’s a problem that makes poor even poorer with shady tactics. I know I’m one of them. Don’t touch this site.
Reply
Sam York
03 January 2024
Comment from uk.trustpilot.com
Didn't get my bonus on sign up got to wait up to 24 hours to find out if they'll give me it which I'm doubtful of with having to wait up to 24 hours for a bonus an the games I signed up to play don't even work they games I did play don't pay out only good thing to come out of it was the quick response from customer service
Didn’t get my bonus on sign up got to wait up to 24 hours to find out if they’ll give me it which I’m doubtful of with having to wait up to 24 hours for a bonus an the games I signed up to play don’t even work they games I did play don’t pay out only good thing to come out of it was the quick response from customer service
Reply
Gosia Rawecka
31 December 2023
Comment from uk.trustpilot.com
Avoid ‼️If I could rate - 5 stars I would the worst website I’ve ever been on . No winnings at all. No bonuses and if you want deposit it’s lagging
Avoid ‼️If I could rate – 5 stars I would the worst website I’ve ever been on . No winnings at all. No bonuses and if you want deposit it’s lagging
Reply
amanda
30 December 2023
Comment from uk.trustpilot.com
2 stars for all the sporting bets. However slots aren't for winning.
2 stars for all the sporting bets. However slots aren’t for winning.
Reply
Darren
14 December 2023
Comment from uk.trustpilot.com
Takes to long for withdrawals to reach your bank
Takes to long for withdrawals to reach your bank
Reply
John
13 December 2023
Comment from uk.trustpilot.com
great bookie, offers and promos
great bookie, offers and promos
Reply
Ray Hart
13 December 2023
Comment from uk.trustpilot.com
Very good weekend freebet promotion
Very good weekend freebet promotion
Reply
Richard
13 December 2023
Comment from uk.trustpilot.com
Apart from the lack of promos , everything is else is excellent,same day withdrawals if not within an hour or two . Just get verified and you will never have an issue.
Apart from the lack of promos , everything is else is excellent,same day withdrawals if not within an hour or two . Just get verified and you will never have an issue.
Reply
Mark
08 December 2023
Comment from uk.trustpilot.com
This company do not offer best odds on Uk horse racing beware
This company do not offer best odds on Uk horse racing beware
Reply
Alexander
27 November 2023
Comment from uk.trustpilot.com
Great website easy to use and navigate _ great offers and prices
Great website easy to use and navigate _ great offers and prices
Reply
LfcForEva
27 November 2023
Comment from uk.trustpilot.com
Easy to use website. Plenty of offers for all types of people. Friendly people to deal with.
Easy to use website. Plenty of offers for all types of people. Friendly people to deal with.
Reply
Roger
27 November 2023
Comment from uk.trustpilot.com
Good offers, helpful support team. One issue is free bets do not always automatically get credited despite opt in.
Good offers, helpful support team. One issue is free bets do not always automatically get credited despite opt in.
Reply
Jamie
20 November 2023
Comment from uk.trustpilot.com
I am down thousands! Worst gaming site I ever played. Lured me in with a win at the start ( surprise ) but after that don’t expect to withdraw ever. Wish I never set eyes on this site- I would have been better burning my money! If I asked customer service for a bonus I’d win £100’s but never enough to wager .. however depositing my own money I got NOTHING in return! ( thousands of pounds ughhh )
I am down thousands! Worst gaming site I ever played. Lured me in with a win at the start ( surprise ) but after that don’t expect to withdraw ever. Wish I never set eyes on this site- I would have been better burning my money! If I asked customer service for a bonus I’d win £100’s but never enough to wager .. however depositing my own money I got NOTHING in return! ( thousands of pounds ughhh )
Reply
Rachi
16 November 2023
Comment from uk.trustpilot.com
Since joining this site I've spent and spend and lucky if I give stake back. ive played both casino live and slots the live casino you have to rely on the bonus to come in as the pay outs on lines is terrible when bonus comes in you got to pick certain things in the game and me personally never get far and yet again terrible pay out especially compared to what I been playing and putting in.This morning I played £1200 on 1 casino slot game takes ages to get bonus then when I do again small payout it gives then takes back and multiples there's a diamond 💎 thing you get to try win jackpot which I've had so many times playing to only get mini which is £20 payout on £1 stake or £40 on £2 after putting in £1200 im shocked after getting nothing worth banking back to bank. Its the worse site I've ever played for trying to get a win and actually the most ive put in on one game in matter of hours and lost completly I understand its a gamble but to just keep playing hundreds at time and if im lucky i bank half of it.I won't be doing that again ever. ive taken a video of most my play and screen shoot one of my loss someone needs to look into it as surely you can't lose so much on 1 game few good reviews I see but my experience is absolute bad one never again disgusted !Well well update played another £150 today and guess what NOTHING But low returns and bad low bonus 🙄 all this site doing is taking seems impossible to get decent win !
Since joining this site I’ve spent and spend and lucky if I give stake back. ive played both casino live and slots the live casino you have to rely on the bonus to come in as the pay outs on lines is terrible when bonus comes in you got to pick certain things in the game and me personally never get far and yet again terrible pay out especially compared to what I been playing and putting in.This morning I played £1200 on 1 casino slot game takes ages to get bonus then when I do again small payout it gives then takes back and multiples there’s a diamond 💎 thing you get to try win jackpot which I’ve had so many times playing to only get mini which is £20 payout on £1 stake or £40 on £2 after putting in £1200 im shocked after getting nothing worth banking back to bank. Its the worse site I’ve ever played for trying to get a win and actually the most ive put in on one game in matter of hours and lost completly I understand its a gamble but to just keep playing hundreds at time and if im lucky i bank half of it.I won’t be doing that again ever. ive taken a video of most my play and screen shoot one of my loss someone needs to look into it as surely you can’t lose so much on 1 game few good reviews I see but my experience is absolute bad one never again disgusted !Well well update played another £150 today and guess what NOTHING But low returns and bad low bonus 🙄 all this site doing is taking seems impossible to get decent win !
Reply
Matt
16 November 2023
Comment from uk.trustpilot.com
Good site with great offers and fast customer service
Good site with great offers and fast customer service
Reply
Ahmed Akbar
16 November 2023
Comment from uk.trustpilot.com
New customer here. I signed up as the reviews for here was quite good compared to other online casinos and I don't see how really. YES the website is very clean, simplistic and easy to navigate but that's where the positives end. I played the same slot for just over an HOUR and I did not get one single bonus I only kept getting TEASED by the bonus symbols. I can play the slot i played anywhere else and it will bonus in the first 100 spins or so. I don't think I have ever played somewhere where the slots play this bad. Upon my first initial impressions I won't be playing here again.
New customer here. I signed up as the reviews for here was quite good compared to other online casinos and I don’t see how really. YES the website is very clean, simplistic and easy to navigate but that’s where the positives end. I played the same slot for just over an HOUR and I did not get one single bonus I only kept getting TEASED by the bonus symbols. I can play the slot i played anywhere else and it will bonus in the first 100 spins or so. I don’t think I have ever played somewhere where the slots play this bad. Upon my first initial impressions I won’t be playing here again.
Reply
Huseyin Ulas Atay
14 November 2023
Comment from uk.trustpilot.com
I was their customer(Ulas75)over 4 years and i closed my account with different reasons.This company is loyal,honest and with their new web design one of the best.If you are new there do not worry about withdrawals or about your winnings,you are at the one of the safest place.Just verify yourself and rest enjoy the site.Thank you very much for everyone at 10Bet and was great journey🙏H.U.A
I was their customer(Ulas75)over 4 years and i closed my account with different reasons.This company is loyal,honest and with their new web design one of the best.If you are new there do not worry about withdrawals or about your winnings,you are at the one of the safest place.Just verify yourself and rest enjoy the site.Thank you very much for everyone at 10Bet and was great journey🙏H.U.A
Reply
Rachi
13 November 2023
Comment from uk.trustpilot.com
Just takes and takes and pay outs are diabolical
Just takes and takes and pay outs are diabolical
Reply
Christopher
11 November 2023
Comment from uk.trustpilot.com
I've never been moved to review an online casino for positive reasons, but credit where it's due.10Bet has been a revelation. I've got realistic expectations for the most part. I've played on many sites. I don't have crazy conspiracies about cheating and fixing. I know the games have a mathematical edge and all the sites need to make money is time and volume of play. But eventually, most sites will disappoint for one of two reasons. Withholding your money arbitrarily or terrible service. I say arbitrarily holding your money because some sites will tell you they have necessary "checks" they need to perform before they can release your money. When you ask them what check could possibly take days or longer, they will tell you "very important checks". Yes, but what checks? "Very, very important checks that take 2 days minimum". Sigh... it's all very annoying. Again, I'm not spouting crazed conspiracy ideas, I know exactly they need to verify who I am, how old and where in the world I am. These are all done by the time you compete your first withdrawal. After that, and there ongoing, they need to make sure you're not abusing the promo system, colluding, cheating, money laundering or using your casino account to finance a terrorist organisation (legit, I kid you not). But here's the thing. A computer can analyse all this and give you a green light in a nano-second. So, no there are no "very important checks" that take 2 days.I say terrible service because I'm, for the most part, a 20p slots player. They've got high rollers to look after. So, for instance, when my promotion doesn't work and I had done something wrong - maybe I used the wrong deposit button, or forgot to input a code - I usually just get stonewalled. Sure, they could just give it to me. What's £2.50 worth of free spins to this giant organisation. But nope. 20p slot players don't get goodwill.Online casino's are truly an anomaly. You'd think with so much competition, they'd by and large be trying to out do each other in service to attract new players and retain existing, logic would say so. Nope. Most can afford to offer terrible service because they handle a volume of turnover that you probably cannot even fathom. There are hundreds of sites available in the UK and a a never ending stream of players joining and moving from casino to casino. Maybe looking for a new welcome bonus, or they've hit triggers requiring KYC checks at their regular and it's time to move on to the next casino, whatever. So in reality, with near never-ending business for zero effort, why would they even bother to offer great service? Service costs money and comes off the bottom line. This incredibly long-winded build up was intended to put in context just how special 10bet is. What incredible customer service they provide. Always friendly, always helpful, and they've gone above and beyond for me more than once. It makes me feel valued as a player. It makes me feel like they care about retaining me as a player, even though I'm a 20p slots playing minnow and one thousand players like me are dwarfed by the action offered by a single high roller. Truly unique. Normal in any other industry where you have your favourite brands and stick with them, but in the online casino world, unique.Special mention by name to Plamen, George, Antoniya and Hristo, who have all helped me at one time or another and have all been fabulous. I hope someone at 10bet reads this and can acknowledge these ambassador's for their company.It gets even better. No fuss almost instant withdrawals. They are open and honest there's no-one working in the wee hours, so if you cash out at 3 or 4 am, you're just gonna have to wait till someone rocks in to work and has had their coffee and can start trawling through the backlog of withdrawal requests. Fine, no problem, and thank you for the astoundingly refreshing honesty!Best casino I've played at in 20 years by a country mile. The only reason I play anywhere else at all anymore is the game selection. 10bet have a choice of games that I've not seen anywhere else. Loads of really cool games I've discovered. But, sometimes I do just want to hit some of the more standard slot games, the standard UK market fair, and there's a fair to middling chance it won't be on 10bet. Not a criticism, love the unique game selection, just an observation explaining why I still bother to deposit my money on any other site after raving about this one so much!
I’ve never been moved to review an online casino for positive reasons, but credit where it’s due.10Bet has been a revelation. I’ve got realistic expectations for the most part. I’ve played on many sites. I don’t have crazy conspiracies about cheating and fixing. I know the games have a mathematical edge and all the sites need to make money is time and volume of play. But eventually, most sites will disappoint for one of two reasons. Withholding your money arbitrarily or terrible service. I say arbitrarily holding your money because some sites will tell you they have necessary “checks” they need to perform before they can release your money. When you ask them what check could possibly take days or longer, they will tell you “very important checks”. Yes, but what checks? “Very, very important checks that take 2 days minimum”. Sigh… it’s all very annoying. Again, I’m not spouting crazed conspiracy ideas, I know exactly they need to verify who I am, how old and where in the world I am. These are all done by the time you compete your first withdrawal. After that, and there ongoing, they need to make sure you’re not abusing the promo system, colluding, cheating, money laundering or using your casino account to finance a terrorist organisation (legit, I kid you not). But here’s the thing. A computer can analyse all this and give you a green light in a nano-second. So, no there are no “very important checks” that take 2 days.I say terrible service because I’m, for the most part, a 20p slots player. They’ve got high rollers to look after. So, for instance, when my promotion doesn’t work and I had done something wrong – maybe I used the wrong deposit button, or forgot to input a code – I usually just get stonewalled. Sure, they could just give it to me. What’s £2.50 worth of free spins to this giant organisation. But nope. 20p slot players don’t get goodwill.Online casino’s are truly an anomaly. You’d think with so much competition, they’d by and large be trying to out do each other in service to attract new players and retain existing, logic would say so. Nope. Most can afford to offer terrible service because they handle a volume of turnover that you probably cannot even fathom. There are hundreds of sites available in the UK and a a never ending stream of players joining and moving from casino to casino. Maybe looking for a new welcome bonus, or they’ve hit triggers requiring KYC checks at their regular and it’s time to move on to the next casino, whatever. So in reality, with near never-ending business for zero effort, why would they even bother to offer great service? Service costs money and comes off the bottom line. This incredibly long-winded build up was intended to put in context just how special 10bet is. What incredible customer service they provide. Always friendly, always helpful, and they’ve gone above and beyond for me more than once. It makes me feel valued as a player. It makes me feel like they care about retaining me as a player, even though I’m a 20p slots playing minnow and one thousand players like me are dwarfed by the action offered by a single high roller. Truly unique. Normal in any other industry where you have your favourite brands and stick with them, but in the online casino world, unique.Special mention by name to Plamen, George, Antoniya and Hristo, who have all helped me at one time or another and have all been fabulous. I hope someone at 10bet reads this and can acknowledge these ambassador’s for their company.It gets even better. No fuss almost instant withdrawals. They are open and honest there’s no-one working in the wee hours, so if you cash out at 3 or 4 am, you’re just gonna have to wait till someone rocks in to work and has had their coffee and can start trawling through the backlog of withdrawal requests. Fine, no problem, and thank you for the astoundingly refreshing honesty!Best casino I’ve played at in 20 years by a country mile. The only reason I play anywhere else at all anymore is the game selection. 10bet have a choice of games that I’ve not seen anywhere else. Loads of really cool games I’ve discovered. But, sometimes I do just want to hit some of the more standard slot games, the standard UK market fair, and there’s a fair to middling chance it won’t be on 10bet. Not a criticism, love the unique game selection, just an observation explaining why I still bother to deposit my money on any other site after raving about this one so much!
Reply
trout
09 November 2023
Comment from uk.trustpilot.com
slow site, slow app. Have to login about 300 times a day just to get a bet on. Long long way behind bet365 is my honest opinion
slow site, slow app. Have to login about 300 times a day just to get a bet on. Long long way behind bet365 is my honest opinion
Reply
Launa
02 November 2023
Comment from uk.trustpilot.com
Only signed up today and won the 1500 jackpot made up thanks will go towards Christmas brilliant site and money was there within 5 mins
Only signed up today and won the 1500 jackpot made up thanks will go towards Christmas brilliant site and money was there within 5 mins
Reply
Matthew Lowry
01 November 2023
Comment from uk.trustpilot.com
Hey guys don’t do this often but have to say great casino. 10/10 for support and 10/10 speedy withdrawals. All in all no need to play anywhere else. It’s got all the sports and all the games you need to make you smile.
Hey guys don’t do this often but have to say great casino. 10/10 for support and 10/10 speedy withdrawals. All in all no need to play anywhere else. It’s got all the sports and all the games you need to make you smile.
Reply
Martin K
25 October 2023
Comment from uk.trustpilot.com
Not great. No live pictures and odds and free bets are mediocreIt's so obvious that the 5 star reviews are not genuine and 10bet flag all bad reviews.. Ask yourself this why are all the 5 star reviews only talking about customer service and not odds or anything like that
Not great. No live pictures and odds and free bets are mediocreIt’s so obvious that the 5 star reviews are not genuine and 10bet flag all bad reviews.. Ask yourself this why are all the 5 star reviews only talking about customer service and not odds or anything like that
Reply
shannon
25 October 2023
Comment from uk.trustpilot.com
Not long ago I joined but up to now ave had great experience so far so good 😊
Not long ago I joined but up to now ave had great experience so far so good 😊
Reply
customer
24 October 2023
Comment from uk.trustpilot.com
Terrible cheating lying. Don't pay your winnings. And play on you mentally. These reviews are not the reality
Terrible cheating lying. Don’t pay your winnings. And play on you mentally. These reviews are not the reality
Reply
Matthew Sugden
23 October 2023
Comment from uk.trustpilot.com
Great offers, fun site and smooth betting experience
Great offers, fun site and smooth betting experience
Reply
Mr rod jones
23 October 2023
Comment from uk.trustpilot.com
I wasn't going to use you, but you made a fair offer, so I will hopefully continue.
I wasn’t going to use you, but you made a fair offer, so I will hopefully continue.
Reply
shannon
23 October 2023
Comment from uk.trustpilot.com
Super easy site to use I find the site very easy to find and locate games customers service are great when u need help 😊
Super easy site to use I find the site very easy to find and locate games customers service are great when u need help 😊
Reply
Al Kane
19 October 2023
Comment from uk.trustpilot.com
This experience was made great by a someone called Plamen. I found them courteous and really professional. They made me feel valued as a customer and listened to my concerns. Make them employee or the month please and just finally to say you are a credit to 10Bet. Thanks Al
This experience was made great by a someone called Plamen. I found them courteous and really professional. They made me feel valued as a customer and listened to my concerns. Make them employee or the month please and just finally to say you are a credit to 10Bet. Thanks Al
Reply
Panteleimon
17 October 2023
Comment from uk.trustpilot.com
the worst casino I ever played dead slots dead roulette do not register
the worst casino I ever played dead slots dead roulette do not register
Reply
stewart mcintyre
17 October 2023
Comment from uk.trustpilot.com
Would have been 5 but have to chase up free bets all the time. On the plus side there customer service is excellent
Would have been 5 but have to chase up free bets all the time. On the plus side there customer service is excellent
Reply
J.GREEN
13 October 2023
Comment from uk.trustpilot.com
Website is so easy to navigate and promotions are different, original, fun and are easy to understand compared to other bookmakers. I have a great time with them 😊
Website is so easy to navigate and promotions are different, original, fun and are easy to understand compared to other bookmakers. I have a great time with them 😊
Reply
Debbie Ryan
09 October 2023
Comment from uk.trustpilot.com
Excellent Website and great offers and great customer service
Excellent Website and great offers and great customer service
Reply
Stuart
06 October 2023
Comment from uk.trustpilot.com
Great odds. Great offers
Great odds. Great offers
Reply
Bill
05 October 2023
Comment from uk.trustpilot.com
Excellent offers and promt payment. Only downside is the website is a bit slow
Excellent offers and promt payment. Only downside is the website is a bit slow
Reply
customer
28 September 2023
Comment from uk.trustpilot.com
Great service
Great service
Reply
Carol
27 September 2023
Comment from uk.trustpilot.com
Fantastic site😊I would give this site 10 stars if I could, they have a great variety of games and the games are very fair all in all an excellent fun site to play,👍the best by far, give it a try, you wont be disapointed⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
Fantastic site😊I would give this site 10 stars if I could, they have a great variety of games and the games are very fair all in all an excellent fun site to play,👍the best by far, give it a try, you wont be disapointed⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
Reply
Carl Gill
26 September 2023
Comment from uk.trustpilot.com
I've been using 10bet for a while now but i've became increasingly annoyed with them. Firstly when i qualify for a bonus like bet 200 get a free bet i have to constantly message them for them to pay me the bonus. Also there cashout system is poor for example i had a bet on the football over the weekend all my bets were winning or had won except one leg which was 2-2 on every other provider you would be offered a decent cashout but not on 10bet i was offered nothing. This has happened many times. So that begs the question are they in the know about something can they see into the future??? So after growing frustrated again i complained i spoke to an agent called george and said i was considering deleting my account to which he replied okay just say yes to confirm and i will delete it now. Is this how you make a customer who spends their money with you feel valued 10bet?
I’ve been using 10bet for a while now but i’ve became increasingly annoyed with them. Firstly when i qualify for a bonus like bet 200 get a free bet i have to constantly message them for them to pay me the bonus. Also there cashout system is poor for example i had a bet on the football over the weekend all my bets were winning or had won except one leg which was 2-2 on every other provider you would be offered a decent cashout but not on 10bet i was offered nothing. This has happened many times. So that begs the question are they in the know about something can they see into the future??? So after growing frustrated again i complained i spoke to an agent called george and said i was considering deleting my account to which he replied okay just say yes to confirm and i will delete it now. Is this how you make a customer who spends their money with you feel valued 10bet?
Reply
Robert White
21 September 2023
Comment from uk.trustpilot.com
Loads of stuff to bet on,easy to find what you want,good odds and some quirky funny offers to bet on.
Loads of stuff to bet on,easy to find what you want,good odds and some quirky funny offers to bet on.
Reply
Michael Mc
21 September 2023
Comment from uk.trustpilot.com
Easy to navigate site, quick withdrawals (same day)
Easy to navigate site, quick withdrawals (same day)
Reply
customer
21 September 2023
Comment from uk.trustpilot.com
Very easy to use website and great variety of offers
Very easy to use website and great variety of offers
Reply
Carol
21 September 2023
Comment from uk.trustpilot.com
I love this site, fantastic selection of games to choose from, a really fun site to play on, withdrawels are instant😄a great site
I love this site, fantastic selection of games to choose from, a really fun site to play on, withdrawels are instant😄a great site
Reply
Teedcee
19 September 2023
Comment from uk.trustpilot.com
Happy with everything so far, bets settled quickly and some good promotions.
Happy with everything so far, bets settled quickly and some good promotions.
Reply
customer
18 September 2023
Comment from uk.trustpilot.com
Decent odds and offers. Customer service also good
Decent odds and offers. Customer service also good
Reply
John Moore
18 September 2023
Comment from uk.trustpilot.com
Great offers & odds
Great offers & odds
Reply
Ivo
08 January 2024
Comment from uk.trustpilot.com
Not a good Company, Doesn't know what RTP is. Waged 1500, maximum i got was 200x when i was already drowned. Just Refund the money i wagered and i'll give you 5 stars.
Not a good Company, Doesn’t know what RTP is. Waged 1500, maximum i got was 200x when i was already drowned. Just Refund the money i wagered and i’ll give you 5 stars.