10bet PLAYER REVIEWS(474)

Craig
13 August 2023
Comment from uk.trustpilot.com
They emailed me about the soccer season starting and it contained no offers or specials . They've taken away match betting on the horses as well. Oh and there's no live pictures of the horsesI find it very suspicious that there's a lot of 5 star reviews who only praise the customer service. No mention of the poor odds

Chris
04 August 2023
Comment from uk.trustpilot.com
Never use this site. Absolute cheats. They refused my bet because they thought it might win. Then of course it did win. So I missed out on a lot of money. Not fair bookmakers, they only want to take your money. I'll be having them closed down

Imo
28 July 2023
Comment from uk.trustpilot.com
Worst gambling experience I’ve had in 8 years. Deposited £1700 without issue whatsoever, turned £500 into £4.7K and account was blocked straight away - without warning nor correspondence from the team. Fast forward a month and still no luck with withdrawing, I have provided all verification docs in line with gambling commission requirements. They insist on a video call to verify identity - because I am a girl… I agree but would like to know the questions asked beforehand and they refuse/ignore my emails. They won’t even process the withdrawal of my initial monies deposited. They are scandalous and sexist and will do everything they can to withhold funds. Check their T’s and C’s - no reference to “her/she” throughout. Completely sexist and explains the discrimination and subjugation I have experienced throughout. Good luck getting through to a senior manager to resolve an issue.

Rbloom
24 July 2023
Comment from uk.trustpilot.com
Placed a horse bet only to find out they don't do live streaming and had to watch it somewhere elseThey also don't take bets on half the techs ltracks as they don't have a license for them. The sports odds are not competitive at all. All you people giving them 5 stars should be embarrassed especially name checking people who work there

James
06 July 2023
Comment from uk.trustpilot.com
Awful, digusting and scandalous. The reviews on here are clearly paid, to be clear here, I played £50 on ONE slot and it returned the whole time only 5p.... Absolutely shocked, what has actually happened to gambling? It used to be fair where you would get something worthwhile back but no, they are now happy to be so obviously scamming. The GC has failed, and they eat very well thanks to companies like these. PLEASE AVOID.

LR Art LTD
21 May 2023
Comment from uk.trustpilot.com
Open my account to get free spins after waging £15. After waging, didn't received free spins, had to message customer services, which was eventually resolved, shame had to chase them up.

Dennis Smyth
22 April 2023
Comment from uk.trustpilot.com
Should change your name to deadspin casino . Joke of a casino spend elsewhere and not here .

Thw
21 April 2023
Comment from uk.trustpilot.com
Look at the state of these five star reviewsNot one person says how bad the odds are or the fact you can't watch any of the sports you bet on.It's just full of people name checking people who work for them.

Quint
18 April 2023
Comment from uk.trustpilot.com
Your rating is only high because you get genuine bad reviews taken offline.Even the 5 star reviews constantly name check specific employees and say how great the customer service team is but you're a bookmaker and nobody ever mentions no live stream for horses or other sports and mediocre sports oddsNo doubt you'll rush to get this taken off

Keiran Parker
15 April 2023
Comment from uk.trustpilot.com
Ivan was absolutely fantastic, had a few issues but he resolved them. Ivan was very professional and a credit to 10bet.Thanks

Wesley Lawrence
14 April 2023
Comment from uk.trustpilot.com
My daughter signed up got electronically verified, deposited bet and won, 2 weeks later only after she withdrew she received an email stating "To withdraw your winnings, simply verify your account right here. Please prepare the following documents"This is clearly against the UKGC rules which state "A request made by a customer to withdraw funds from their account must not result in a requirement for additional information to be supplied as a condition of withdrawal if the licensee could have reasonably requested that information earlier"She obviously sent the docs and now they are stalling saying they can't read them ( they are crystal clear ) asking for more selfies and saying she also needs to wait til next month when her bank statement comes through showing the deposit to 10bet. Disgusting tactics we are mid IBAS complaint. DO NOT USE THESE SCAM ARTISTSso what do you say 10bet??? Or will you avoid the question and the fact you are breaking UKGC rules in the hope we give up like you try with soooo many customers???

DF
06 April 2023
Comment from uk.trustpilot.com
Hello,Signed up for the site after reading amazing reviews from here about it. I heard it had a good VIP program, allowed for high stake bettors and was a good place overall.Deposit £1000 on the 05/04, placed a bet of £500 at 1.20 odds on that same night on a volleyball game. It won. Woke up the next morning wanting to place another bet on another game, got a message saying my maximum allowed winning is £0.01.Asked support, they said it was a trader's decision.. wonderful.I'm not a winning bettor on other sites, and I wanted to enjoy a product but I guess they don't want that.

Steve M
05 April 2023
Comment from uk.trustpilot.com
Very fast withdrawals and you can actually win using your bonus, not like alot of the other famous gambling sites, give 10 Bet a go, I am glad I did

William Bytheway
29 March 2023
Comment from uk.trustpilot.com
So these thieves request evidence knowing they've stolen our money and deny us access to our accounts!!Access denied. For more information, please contact Customer SupportCLOSE

Harnek Lehal
26 March 2023
Comment from uk.trustpilot.com
10bet the best online bookie by far. Very helpful customer services. Also offer various betting options on different sports which other bookies don't.My documents were verified within 24hrs .Withdrawal of funds is also another excellent feature. 5 stars all day long.C

William Bytheway
22 March 2023
Comment from uk.trustpilot.com
Bravo Martina,Radoslava, Ivan, Nikol,Armi, and of course Lina!You each get a mention in so many 5star reviews.Do you think we're all stupid?You write every one yourself don't you. And gormlessly cannot resist praising yourselves ""❗?We’ve removed a number of fake reviews for this company.Read more ?❗"" Be careful or the Trustpilot Warning Banner will be applied yet again!!

Bethany Smith
14 March 2023
Comment from uk.trustpilot.com
So glad I joined this betting app! Always great assistance in the live chat and do everything they can to help you! The app is great and never had any issues so far! Would definitely recommend to anyone Thanks Beth

john kane
11 March 2023
Comment from uk.trustpilot.com
Still waiting for my id to be verified after 3 days great start not even sure if I want to use them again considering they can't even get this right!

Helen P
10 March 2023
Comment from uk.trustpilot.com
Been using 10Bet for a little while and I like it a lot. The promotions are really good and the Live Chat team were helpful, when I had need to contact them (thank you, Martina!). My only issue is that when you 'opt in' to promotions, it's not obvious that you've done it because the 'opt in' button doesn't change (although I know you do get a pop-up confirmation). If that could be resolved though... 5 stars!

Sean Ferguson
24 February 2023
Comment from uk.trustpilot.com
I tried to make an account and they took my money ey and then have not allowed me to play even though I sent in a pic of my driving licence and now they won't give me back my money so basically they have stolen from me and I am unable to bet or get my money back this is the very worst online gambling site I have even seen!!

Adrienn Kiss
22 February 2023
Comment from uk.trustpilot.com
I just registered,and made £10 deposit,but I couldn't use it,or withdraw until I'm not verified.OK,some site need verification first.But why 10bet even let you make deposit,but you can't do anything until they verify you??I think it's not fair..I contacted customer service,they said they will send the fund back,I'll see when it's gonna happening...Update: They verified my documents for next day,and I was able to withdraw my money.

Louie
21 February 2023
Comment from uk.trustpilot.com
Genuinely the best UKGC gambling site on the Internet.Withdrawals have been in within 20 minutes to 24 hours every time. Customer support actually cares about its customers and replies to emails in very swift time.Not one bad thing I could say about 10bet apart from I wish I knew about them earlier!Thank you and please continue to deliver every customer the 5* service you deliver me :)10BET >

Mark Quinn
16 February 2023
Comment from uk.trustpilot.com
Great experience so far and will use again

Kate Wild
15 February 2023
Comment from uk.trustpilot.com
Open an account and managed to win a small amount of money logged in to have a bet on a horse and it came up that the most they would accept was 1p yes that's right one penny waste of time.

Zoheb Janjua
12 February 2023
Comment from uk.trustpilot.com
Customer service excellent spoke to martina very professional and easy to talk to

ayabu waka
17 January 2023
Comment from uk.trustpilot.com
They are a joke, ask you to upload copy of id and a proof of address like you are registering to marry someone or for a mortgage!! and when you do it they keep saying id photo is not clear. I don't know why would anyone even need to go through this.Definitely deleted them from my betting dictionary

DEREK MCCAUSLAND
26 December 2022
Comment from uk.trustpilot.com
Awful experience uploaded 180 quid no bonus spins and had 2 scatters 20p on the first and 13 quid on the second poor return will never use again. Like all the other online sites scam and once you leave a negative review, they block you from their site. Beware

Ian Todd
25 December 2022
Comment from uk.trustpilot.com
Recently just opened an account So far so good some nice wins and managed an withdrawal plenty of good games only thing once I made the withdrawal I was blocked from making deposits which I don't understand because my account is showing electronically verified and I also sent all requested documents. Waiting game now to see if I receive my £2500 lol

customer
14 December 2022
Comment from uk.trustpilot.com
10Bet let me to open an account, I placed one bet then they removed all promotions from the account without advising me, so I was not permitted to complete the new account opening offer, which is one of the reasons I opened an account! They even sent me an email offering me a “10 day anniversary free bet” but they had already removed any promotions from my account! AND they sent me an invitation to complete a trust pilot review!!! What a joke! Which is a shame as I rather liked the layout of their website and did think it was very user-friendly, not that they actually wanted me to use their site!

Dave B
05 December 2022
Comment from uk.trustpilot.com
Please avoid this company. i made a deposit of £5000 over two weeks ago but as I was then unable to place the bet I wanted to I tried to withdraw my money. My account was then blocked, my phone number is now blocked after customer service decided to end my call and the e-mails have dried up and i have still to see my money. Seems this happens to many people (look at the reviews of 10bet.com). Now progressing down the complaints route with the help of a lawyer. Will update on here as soon as i have further news.

Claudio
02 December 2022
Comment from uk.trustpilot.com
One bet of £80 and they restrict my account! End of my experience with them???

Ebrahim
29 November 2022
Comment from uk.trustpilot.com
Great site good offers

RP
23 November 2022
Comment from uk.trustpilot.com
Excellent client service and comms from Georgi, thank you!

Tom
22 November 2022
Comment from uk.trustpilot.com
Great service! Nikol helped me out and was fast and polite. Always a pleasure with the customer support.

ROBERT BRETT
18 November 2022
Comment from uk.trustpilot.com
Only won 27 pounds but said can only pay what I bet into bank and my account reject it . I bank won't let you pay money it FUNNY PEOPLE AVOID

Emma Anderson
10 November 2022
Comment from uk.trustpilot.com
I’m a new customer and played with £80 but won nothing. So far my experience with 10bet has been terrible compared to other well known sites. 10bet has literally been take take take and I’ve not experienced that with any other casino site so I closed my 10bet account. They are absolutely rubbish. I would give zero stars if possible. Save your money and stay away from this site.

Desmond Kerr
01 November 2022
Comment from uk.trustpilot.com
Don’t reply to negative (truthful) reviews. Don’t trust them.The make false claims, and don’t adhere to social responsibility rules.Oh and don’t provide them with extra details, cos they still won’t reply.

Sunny Sidhu
31 October 2022
Comment from uk.trustpilot.com
Absolutely terrible So they wouldn’t let me make a deposit because I exceeded a limit but my limit was no limit then they wouldn’t address the issue and solve it.Shocking customer serviceAbsolute shambles of a company

Desmond Kerr
31 October 2022
Comment from uk.trustpilot.com
Dodgy.Seemed ok, but failed to respond to a self exclusion request. Then claimed not to have received it (despite being sent proof). Anyway, just be careful. Use at your own risk.

Desmond Kerr
29 October 2022
Comment from uk.trustpilot.com
Dangerous!!!Don’t adhere to social responsibility guidelines. Not blocked by blocking software such as bet-blocker. Ignore self exclusion requests, then deny receiving such requests. Reported to regulator.

Desmond Kerr
28 October 2022
Comment from uk.trustpilot.com
Beware!!!They don’t respond to self exclusion requests. They also claim not to receive emails, despite evidence to the contrary, and despite managing to receive every other email.Very dangerous site. I will not give up on fairness. Don’t care about ££s... but I do do care about fair treatment.

Mark Anderson
27 October 2022
Comment from uk.trustpilot.com
Nikol, the advisor was excellent thanks

Mark
27 October 2022
Comment from uk.trustpilot.com
They do this with all bad feedback which is why their page is rated excellent, everything I said was true, their odds are very poor and there are no live pictures, they cant handle any criticism though and go crying to trustpilot10bet.co.uk has reported your review because they don't believe you've had a genuine buying or service experience. Reported reviews are temporarily moved offline.They do this with all bad feedback which is why their page is rated excellent,

Joanne w
25 October 2022
Comment from uk.trustpilot.com
After a week of deposits and playing locked out of my account until verification proof was sent. IM SORRY BUT IF ;BANK CARD PICPAYPAL ACCOUNT SCREENSHOTDRIVING LICENSEPASSPORTPAYSAFE CONFIRMATION OF PURCHASE EMAILSCOUNCIL TAX BILL "CURRENT"UTILITY ACCOUNT FROM ONLINE ACCOUNT ONLY!! SCREENSHOTS OF ADDRESS PAYMENT HISTORY AND ACCOUNT NUMBERIF ALL THIS ISNT ENOUGH FOR VERIFYING A CUSTOMER THEN HAVE THE NERVE TO ASK FOR PICS OF PAYSAFE VOUCHERS!!! AFTER ALL THAT!! THIS IS FOR SURE COMPRIMISING WITH PEOPLES ONLINE SECURITY FOR SURE!! 2 DAYS THEYVE HAD ALL THIS FROM ME AND STILL F*******G PENDING. BE AWARE THIS IS WHAT YOU GUYS WILL BE EXPECTED TO GIVE THIS JOKE OF A COMPANY

Desmond Kerr
24 October 2022
Comment from uk.trustpilot.com
Decent site. Poor responsible gambling treatment.As a recovering gambling addict, I use bet blocker on my phone (this site does not get blocked!!) as such I had a lapse.I then contacted them to self exclude, which they failed to do, allowing me to deposit/gamble 24hours later.Still no reply from them. I am in contact with gambling commission to provide screenshots/documentation.

John
21 October 2022
Comment from uk.trustpilot.com
Clean fast site. Obviously setting the world standard for gaming. I hope other casinos follow it. Cash withdrawals are instant, verification is instant. I've never seen any site like this.

stephen burghard
07 October 2022
Comment from uk.trustpilot.com
Very quick and helpful when I chatted to claim a free bet which was not showing on my account. Thank you!

Mike
06 October 2022
Comment from uk.trustpilot.com
Fun and engaging and good customer support

derek
06 October 2022
Comment from uk.trustpilot.com
10 bet is the best no nonsense
Dominic Ow
14 August 2023
Comment from uk.trustpilot.com
Great betting site with amazing offers!
Great betting site with amazing offers!