2kBet PLAYER REVIEWS(1061)
Joonas L
07 December 2019
Comment from uk.trustpilot.com
Dont ever play on this casino. They wont paid your winnings. First ive been waited 5 days and then they canceled withdrawal without reason. I asked about this in chat and they have no information about it. Scam!
Ihavea newname
07 December 2019
Comment from uk.trustpilot.com
Awful slow, glitchy website (at least it is for a Samsung Galaxy S5 on Firefox) I've signed up and banned from ALL websites bar 4 in the UK and Guts i's truly the wor st platform of them all. Truly.
Sergio Daniel Naveira
26 November 2019
Comment from uk.trustpilot.com
My 20 dollars deposit was stolen telling me that I cannot withdraw them since I cannot verify the account because I am from Argentina. They are thieves, avoid putting your money here.
Pat Mcdowall
22 November 2019
Comment from uk.trustpilot.com
Still waiting for a pay out 2 days after it settled!Absolute jokers!! Stick with will hill
Christopher
15 November 2019
Comment from uk.trustpilot.com
I'll go with a contrarian viewpoint and give 4 stars. First off I've never had any bets canceled or my account randomly frozen. I will say that my limits were lowered once I hit a bunch of winners from a decently high number to $75 USD, which is annoying. Their app is decent, their site is a bit clunky but their odds are decent and move pretty slowly. Most importantly is withdrawl... I've been only paid out via international transfer and they were EXTREMELY picky with my banking information / documentation. I had to go back a few times to get it to their specifications. But once that was done, they paid out twice and I'm currently awaiting my 3rd payout. So, I don't think they're a scambook like 1Xbet and I've personally not had any real issues so I'd cautiously recommend but only if. A) You're ok with being limited if you win B) You're not placing massive bets C) Can put up with a mediocre site D) When you do cash out, are willing to go through a painful process.
Bobanas Jibanas
12 November 2019
Comment from uk.trustpilot.com
I have about £600 as a balance on their site £500 of it is my deposit.They announced that the 21bet.co.uk is no longer operating and customers should withdraw any funds by submiting a withdrawal request to support@Unfortunately email provided DOESN'T WORK!!!They just stole my and other people money and there is no option of contacting them.I will be contact UKGC but I dont have much hope.Heard that ukgc is absolutely useless
kjopt acc
01 November 2019
Comment from uk.trustpilot.com
Want to lose all ur money? GO TO THIS SITE!! INcredible bad RTP, horrible customer service and lojalty program. DONT GO HERE!!!
Rafal
01 November 2019
Comment from uk.trustpilot.com
They cancelled my bets
Anthony Ryan
29 October 2019
Comment from uk.trustpilot.com
I opened an account with Black Type and deposited to try them out , I had a £20 bet Filbert Street at Southwell on the 29th October and put on two further doubles and a football bet. Filbert sat won and £170 was showing in my account.I logged out and when I tried to log in later I couldn't.I checked my email and there was one from Black Type saying I had closed and excluded an account from one of their partners.I have no idea who this is so why did they allow me to open an account , complete wagers and pay winnings.They have now told me ALL bets are voided including the winning ones and they will refund my initial deposit
Simon
24 October 2019
Comment from uk.trustpilot.com
Did write a simple review 6 days ago (se below) regarding a withdrawal I have not received. I did win NOK1500 and made a withdrawal 29th of September. I have still not received any funds, despite providing my bank statement several times. Customer service chat is just rubbish and gives me the same answer every time "we are still looking into it". Never using Mobilebet again.
Ant
22 October 2019
Comment from uk.trustpilot.com
Thankfully, they are out of the UK now.Dreadful customer service, and they are liars!!! Complete and utter liars. The beauty of this is that in my case, they were tripping over their own lies in e-mails they sent to IBAS.In a nutshell, they upped sticks closed my account and were hoping I would disappear and they could have my £££. Not so. I pursued them directly (lies and lies followed). They claimed not to have received e-mails on one hand yet acknowledged receipt in others.If they have withheld your £££....... be persistent, contact IBAS (betting complaints commission) and eventually you will be rewarded.My advise - for those who have accounts ... close them and take your money out. There are huge numbers of complaints regarding Winner and withholding funds.Update to this - 4th November. All cash in my account. Beauty of it, was that a lot of it was bonus money that needed to be rolled over. Not any more.... LOL. (those into match betting know exactly what I mean).
gina cruickshank
16 October 2019
Comment from uk.trustpilot.com
Avoid this Bookie! Joined a few days ago, placed 2 bets and then they sent me this message - "McBookie offers a host of bonuses to our customers, including the Tartan Club, Coupon Buster Cashback and Best Odds Guaranteed.However, our trading department review accounts regularly and we’re sorry to say that you will now no longer qualify for any promotions on the site."The government needs to take more action against these betting firms that advertise great deals and then immediately remove them after you have signed up.
David Joseph
16 October 2019
Comment from uk.trustpilot.com
Stay away from yet another scam casino. £50 at 0.20 a spin for 1 single bonus feature paying a massive 30x. Put this on the avoid list of casinos if you want a fair game. Nothing but dead spins.
Ivan
11 October 2019
Comment from uk.trustpilot.com
Okay site, okay software. Sometimes the table has already started but mine is still loading. Lose 1 1.5 BB before getting seated and loaded in.Withdrawals compared to other sites take too long imo (already verified) to a ewallet(much better?).To be verified it mmmmalso took them some time (1weekish).This site needs to step up to the industry standard in regards to a few things but 3 stars for the action available. Still have yet to receive a withdrawal or any confirmation. I'd recommend a few other sites before this one after my initial times playing here.
Trader
10 October 2019
Comment from uk.trustpilot.com
I had 2200 EUR on my account. Whole amount I won on their exchange site connected with Betfair. They stolen the whole sum of money!!!
clive phillips
05 October 2019
Comment from uk.trustpilot.com
First they insist that all deposits are wagered so if you deposit £20 but only use £10; tough! They charge to withdraw your own cash. 50% of the online help agents haven't a clue about their t&cs and you get a different ruling each time! Avoid, avoid, avoid! Another bookie with no respect for the punters if I could give a minus rating I would. Time Trust pilot offered that option
Don Hammond
02 October 2019
Comment from uk.trustpilot.com
When they started they claimed they would lay any horse to lose £500. This is just not true. They restrict your account to minimal bets as soon asd you have won a few pounds.Like every bookmaker they are delighted to take your money but very reluctant to pay out theirs.It is very sad
Vasil Rizov
29 September 2019
Comment from uk.trustpilot.com
I have pending withdrawal request on €500.00, but I receive an email from Titanbet team that they cant successfully determine my age with the information I have supplied and ask to send Valid photo identification and Bank statement displaying the registered address used for my gaming account. Also they inform me that my account has been closed as per management's decision without the option of reopening.I send the necessary documentation but after more than 72 hours no one answer on my email. I make a phone call to the support team and they told me that on of the documents photo is not taken properly and I need to send again. I send again clear jpg photo, but Im still waiting for their response :( What to do? Thanks in advance
Joris Knol
28 September 2019
Comment from uk.trustpilot.com
Ik snap al die negatieve reacties niet zo goed. Ik ben alweer een tijdje lid van Guts en alles was snel geregeld wat betreft verificatie.Als ik een withdrawal aanvraag dan staat het soms al binnen 45 minuten op mijn prepaid creditcard bijgeschreven. Na Unibet is Guts mijn favoriete online casino.______I don't understand all those negative reactions. I have been a member of Guts for a while now and everything was quickly arranged for verification.When I request a withdrawal, it is sometimes credited to my prepaid credit card within 45 minutes.After Unibet, Guts is my favorite online casino.
Michael
26 September 2019
Comment from uk.trustpilot.com
Always had positive experiences with Jetbull, looks like morons who can't control their gambling have killed a decent website here for those of us with some basic self control. Deposits were 'not great' but solely because they almost always had a default of trying to get you to deposit into a casino bonus that you had to make sure not to select (might have been a decent bonus for all I know, I only wanted to bet on sports and didn't want this dodgy bonus!) their sports betting odds were pretty good, deposits aside from the issue mentioned were simple and fast, withdrawals were also fast and I don't remember ever having any issues with them trying to con me out of winnings when I did win. RIP Jetbull
peter smith
25 September 2019
Comment from uk.trustpilot.com
come back jetbull we love you
customer
21 September 2019
Comment from uk.trustpilot.com
I cannot fault th it s site at all fantastic.
James X
17 September 2019
Comment from uk.trustpilot.com
I want to share my horrible experience with this company. Not only their customer support is the worst I ever had a chance to deal with, but the head of the customer service and senior members of customer support are horrible human beings too. As a problematic gambler, but the adult person i have to take responsibility for my actions and it was naive to think they would ever refund some of these impulsive bets i places. Although after playing for £20 a bet i went to placing all my savings of £500 pounds a bet and lost £2500 in an evening. That, of course, did not raise any questions from their side, because I was losing my money. They did not require any identity confirmation or documents for me to lose thousands of pounds, but when I realised I lost all money for rent and food, I contacted them. What they did in reply is for you to judge.They closed my account and froze all the balance that i had there. £400 pounds that would've at least gave me a chance to survive till a next payday. They did not reply for two weeks at first, then told my complaint about asking to refund at least some of those out of pattern impulsive bets was not valid. The head of the customer service told my balance was already sent and will be with me soon. Then out of nowhere one week after they start sending me emails asking to verify my identity. Bank statements, proofs of address, pictures of my bank cards and so on. Every day a new email with new requirements. And that's after two people from their head office already confirming the money is on the way. Does not matter that i already complained to them it's my; last money to survive and I'm feeling suicidal. They only care about profit and don't think their customer's wellbeing or even life matters.
Dave Munuhe
12 September 2019
Comment from uk.trustpilot.com
I once won with SportPesa and didn't hv trouble withdrawing my winnings. Some people claim to hv had different experiences.
D
10 September 2019
Comment from uk.trustpilot.com
Awful service.Opened an account and they refused to honour the free bet as they took 24hrs to verify my account and claimed my first bet was made an hour after they decided to cancel the offer.The bet won anyway so I decided to withdraw the winnings. They are still sat in the account showing pending and are not being released. The online chat function doesn’t work and the e mail address doesn’t work. Seems this is a similar experience to others. Avoid them as they are useless
Rob Wright
09 September 2019
Comment from uk.trustpilot.com
Signed up, made a deposit, got 10 pound double as promotion, won that double and withdrew winning without any problem. Although I did have to upload documents as proof of identity.
Karen
08 September 2019
Comment from uk.trustpilot.com
Amazing News - EveryMatrix casinos have finally had their licence suspended by the UK Gambling Commission - EveryMatrix is by far the worst and most ruthless licence operator in the UK market - they have profited from underage gambling, vulnerable people and Gambling Harm. There lack of empathy and understanding - is visible on online complaints littering the internet. EveryMatrix has lost many decent casinos from the licence - I assume due to their unethical practices and now finally the UK Gambling Commission is going to fully investigate their behaviour and decision making - this has not come soon enough.ANY OPERATOR that choses to profit from Gambling Harm, including vulnerable people and underage gambling - should not be allowed to continue - it is not just the job of the commission to prevent this - but these people who use gambling sites - it SIMPLE DO NOT PLAY with them AND ensure any concerns complaints you have are reported to the UK Gambling Commission - it may take months or years for the gambling commission to build up enough evidence to investigate - BUT if you don't put your concerns and complaints in writing it will take longer.SEEING EVERYMATRIX licence suspended shows operators must treat customers fairly, not profit from gambling harm or have checks in place to prevent underage gambling and profiting from Gambling Harm- IF operators continue to place profit before people - they will FACE legal action and they will go out of business.
Hollie
03 September 2019
Comment from uk.trustpilot.com
I too am having the same issues as other users, deposited £10 and took advantage of their new joiner offer and fairly won £50. After a couple of weeks i emailed and they told me to wait as they were having payment issues, after a week i contacted again and they asked for my Ids bills etc. i provided multiple evidence and answered all their questions, they referred me to another team who never got in contact and then blocked me from logging in. I wom this £50 two months ago and they have STOLEN this money from me like it seems they have with many others. Rotten company and i will be reporting them
Daniel Bejster
03 September 2019
Comment from uk.trustpilot.com
Contact zeros do not reply to emails
addiron
02 September 2019
Comment from uk.trustpilot.com
be aware casino chat live ,management ,security department customer service they are all mafia they work together as group of mafia ,they have a high quality and professional technic to milk you betweent them they always have one little thing you missed for refusing the pay out ,how simple i explain that to you ? taking money from your card as fast lightningif you were to win ?? they wont pay out,will stay pending pending if you complain ? your account will be restricted
David Joseph
02 September 2019
Comment from uk.trustpilot.com
Avoid the slots. They NEVER pay out anything. Lost track of how many deposits at minimum bet never lasts very long. Much better sites out there. I'm sure they give the standard reply how they are monitored etc. As if the average gambler could check it out. Just another ripoff.
afluffydog
02 September 2019
Comment from uk.trustpilot.com
Rubbish Company misleading customers, on welcome bonus. They see everyone as people who can not understand English.please do not try this bookie, very dangerous
Martin Motor
24 August 2019
Comment from uk.trustpilot.com
I had 2500e on my account and they closed my account, no withdrawal, I lost all my money.
Daniel Foster
22 August 2019
Comment from uk.trustpilot.com
The people who run this company are scumbags! I put a £10 bet on won £110 and tried to withdraw the money in my account. They simply wont process the payment I’ve sent in numerous documents and emails to verify the account but they still refuse to release the payment.The gambling commission really should intervene and shut this fraudulent company down. Unless you want to be conned out of money don’t bet with this company as they will take your deposits but refuse to pay out winnings.
Jeff Better
22 August 2019
Comment from uk.trustpilot.com
Looks like a great platform. I'd play again, but it wouldn't be my first choice. Odds aren't as good as other providers but it has a good casino section.Looks like things have changed as it used to be a great site.
David Joseph
18 August 2019
Comment from uk.trustpilot.com
Betclic casino scam. Be warned. £75 On Scruffy Duck. First few spins put me to £77, then all downhill from there. Never even landed a bonus(but so many teases) because hey, how else can they manipulate people to keep spinning if they don't pretend the game is fair? 96+% RTP? LOL. Scammers. Avoid.
dan
15 August 2019
Comment from uk.trustpilot.com
Do yourself a favour and stay away from them. you will never get your money on your winnings. no live chat, no reply on your mails.
Balázs Tompa
10 August 2019
Comment from uk.trustpilot.com
Same problem as others mentioned before. Redzone took my money from my account without any warning. It's against their T&C. Support was completly ignorant. Avoid this pigs.
Paul
09 August 2019
Comment from uk.trustpilot.com
Had a blacktype account for around a year and have to say i like the sportsbook a lot app is very slick decent odds customer service quick responsive although i think they could add live chat. Trustly bank transfer payments added so quicker than debit card good bonus!
Jay
08 August 2019
Comment from uk.trustpilot.com
Terrible terrible bookie. Been trying to process a withdrawal for 5 weeks. I've been verified and they keep asking for more documents.I send the documents and they wait a week to confirm and yet my withdrawal is still pending. STAY AWAY FROM THESE CROOKS.
Stephen Powell
07 August 2019
Comment from uk.trustpilot.com
Unable to contact their email address doesn't work, and withdrawal still under processing, but their website is still working ??
pweipwei
03 August 2019
Comment from uk.trustpilot.com
Made a withdrawal, never got the funds. Customer support takes weeks to respond and keep asking for bank statement in pdf Even though my bank only gives me excel version. This was about 2 months ago. Stay away.
claus
31 July 2019
Comment from uk.trustpilot.com
scam avoid. no live chat no support no phone
Artur Lesinski
17 July 2019
Comment from uk.trustpilot.com
I won 300£ and after thise they blocked my account. ??? Sending messeges but not answer .....
WG
14 July 2019
Comment from uk.trustpilot.com
Absolute scam.I opened an account and within 60 seconds they terminated it.Basically taking all of my personal information then denying my access to the account. I never even got to log in after registering let alone place a bet. There was no reason whatsoever to end the account.I raised the issue on their chat and when i began to air my concern about their falsely obtaining my personal information with clearly no interest in providing the service they were advertising the live chat person blocked all my future messages.Do not give these people any information or bank details
George
07 July 2019
Comment from uk.trustpilot.com
Terrible bookmaker. Supposedly they don't restrict but I'm always restricted to pennies. I recently wanted to take them up on a casino offer they were running. I completed the wagering but didn't receive my freespins. Thought it may just be an error so sent them an email (they have no live chat facility) they replied several days later stating I was excluded from promotions. They said I was sent an emailing regarding this about a year ago. I trawled through my inbox and spam filter to the time and day they said it was sent to me (after I had to ask them for this information and then wait several more days for a response). There was no email, they never sent me anything and then began citing rubbish to me from their default 'out the box' auto responses such as 'we have performed out legal obligation blah blah' TERRIBLE. Also this was all 100% bs since I had received promotional offers from them for months after this supposed email was sent.
ShizuSaurusRex
05 July 2019
Comment from uk.trustpilot.com
Without warning I got a message from them saying my account has been inactive for 6months so from now on they will charge £5 a month to keep the account open. Disgusting.
Louis Girling
05 July 2019
Comment from uk.trustpilot.com
well... I signed up and deposited 25 quid with a 200% bonustransaction went through and my money and bonus funds were added.went on multiple slots but none of them worked as it kept coming up with errors and then upon contacting live chat they said i need to verify my ID for my account before im allowed to play.never have I ever joined a casino and they wont let you play before handing the sensitive documents.not impressed at all.the rating may change dependant on if they have stolen my money/unable to play
Joseph Stewart
04 July 2019
Comment from uk.trustpilot.com
After a few months of not using vernons, I received an email titled "about your vernons account". I thought perhaps maybe I had some money left in there or they were going to entice me back to play again but no..... it said after a review of your account you will be unable to ever use vernons again. I dont know who "vernon" is but he obviously does not like customers, I hope he enjoys bankruptcy when the site runs out of people entirely!
Michael Burns
08 December 2019
Comment from uk.trustpilot.com
the worst company i have ever joined still waiting to be paid out after 5 days
the worst company i have ever joined still waiting to be paid out after 5 days