32Red casino PLAYER REVIEWS(458)
Daniel
19 August 2023
Comment from uk.trustpilot.com
32 RED SHOCKING !!!!!TAKES OVER 1 HOUR TO GET A BONUS BUT IF YOU POP OVER TO LADBROKES PADDYPOWER YOU GET THEM EVERY 10 MINS PLEASE DONT GIVE THE COMPANY ANY OFF YOURE MONEY SCAM BIG TIME
's Ridgley
17 August 2023
Comment from uk.trustpilot.com
Recently joined 32 red, banked on beginners luck, nothing to what have put in. Then nothing. Had bonus spin in and spin straight out twice on me which was very disappointing. Games are a little glitchy. Seems since banked at beginning that was it. Spins can be very empty or low, bonus if you get it doesn’t pay out again low wins. Think going back to other site odds are better. May pop back but at the moment not keen to as lot of empty spins. On occasions you do get some play for your money others not.
Greg
16 August 2023
Comment from uk.trustpilot.com
Joke of a site never even lets you get on the feature of any casino game. The biggest scam going wouldn't recommend.
Andy Burgess
15 August 2023
Comment from uk.trustpilot.com
Deposited £25, got a £37 welcome bonus, managed to win over £2200 on blackjack but because I've not lost my welcome bonus yet they're claiming that I need to gamble over £2200 again before I can make my withdrawal... seems like a huge fudging scam
marius ciobanu
13 August 2023
Comment from uk.trustpilot.com
worst online casino i have ever seen,if you want to gamble here you would be better off setting your money on fire and hoping to win.DO NOT GAMBLE HERE
Cristina Lopes
13 August 2023
Comment from uk.trustpilot.com
This casino seriously. I'm done . Guys stay away because there no win in this casino .
Sharon
12 August 2023
Comment from uk.trustpilot.com
So I’ve learned that most casinos that you join let you win at first, then you might have the odd win but mainly loses,I had a friend that worked for one a while,I think I’ll stick to the casinos that I’ve used for a long time,that I know are fair and stop wasting my money on one’s I’m not sure about
Jordan Jackson
11 August 2023
Comment from uk.trustpilot.com
Deposited and lost so many times. As soon as I wanted to withdraw winnings they permanently deleted my account and froze the winnings apparently it doesn't affect my rights. It does under the gambling commission!
mark allen
11 August 2023
Comment from uk.trustpilot.com
Be playing for 5 years had no luck at all last time I got a little win was over a year ago I've put on in that time 1600 and still no joy it not a fair site I wish I can say it's but it isn't sad time the only site I can say is fair is Paddy power the biggest win I had was 10.000 and I can't even win a poxy 1000 on 32 red sad times only the rich win not the working class
Ovidiu Batca
10 August 2023
Comment from uk.trustpilot.com
Scam..impossible to win even a few hundreds..you get the specials 10 times the bonuses in different games and they pay you zero many times,is even against the odds..give the money to a homeless..here you just make this scammers bigger pockets..
Kirstie
08 August 2023
Comment from uk.trustpilot.com
Signed up made my first withdrawal and my account was closed, no update on my withdrawal. Absolutely terrible company
Dave Hodgkiss
08 August 2023
Comment from uk.trustpilot.com
Happy to take your money until you get a decent win, then you’ll find your account close and winnings confiscated. I’ve logged with GC, considering small claims action
Chloe
07 August 2023
Comment from uk.trustpilot.com
Keith’s lucky lemons is an absolute cop out. I know it’s a free game but several times I get the slots in a row (4/5 symbols all together) and the points never add up absolute joke!
Joanne Ahmun
07 August 2023
Comment from uk.trustpilot.com
These people allow GAMSTOP members to fund accounts and lose their money without proper KYC whilst being fully aware that they cannot lose a penny and only gain as they will keep the money if the punter loses and not payout if they win.Like many betting companies now,they know very well that due to GAMSTOP many problem gamblers like my partner ask their spouse/ partner or family member to open an account for them (which is done by pro gamblers too) but Unibet allowed me to open an account (foolishly and unaware of my partners acute issues) and then when I went on holiday,they funded the account where they did ZERO kyc on his funding source / if he was real and have ignored him and I since except when he was suicidal and they rang me on holiday to clarify if I was ok and this was when I found out the extent of my partners issue! I was fine and in Ibiza but while I was away he was losing 35k betting with my name having ZERO chance of winning as the few times he did win and try to withdraw,sites blocked him knowing it was being funded by another party.Why in gods name do firms like 32red and their sister companies allow accounts to be funded heavily by problem gamblers,asking no questions when the funding details don’t match the account owners? BECAUSE 80% of profits in betting come from problem gamblers!This means anyone could fund it whether they are a money launderer or drug dealer etc.. All crazy when you think they allow you to do this and then when blocked he proceeded to find other accounts I had stupidly opened to get free bets and they also kept taking the money KNOWING they simply couldn’t lose and where CLEARLY engaging with someone who is insane when it comes to gambling and has no control. It now appears totally normal with many sites offering advice on how to circumnavigate GAMSTOP which is resulting in fortunes being lost,lives ruined and critically GAMSTOP should have an option to list family members / partners / ‘enablers’ to help chronic gamblers by including their details if they wish too.Anyhow,32red took approx £4K off a known problem gambler who funded the account himself (which they knew) and who lost 35k in 3 days but some of the more responsible companies refunded the deposits acknowledging the madness and lack of compliance but 32red just quoted terms and conditions and clearly see this as way to continue their profits as without the mad gamblers,they would not be a sustainable business.A total joke.IT IS NO SURPRISE AT LEAST ONE PERSON a day commits suicide due to gambling.There must be reform!!
's Ridgley
06 August 2023
Comment from uk.trustpilot.com
Just joined 32 red, got lots of play from deposit, did win but put it back in playing, had few bonus rounds, can’t comment on withdrawing. Lots of good games. Site seems very good so far. Will be popping back to see how my luck is. Enjoyed site.
Kevin
05 August 2023
Comment from uk.trustpilot.com
I used to think they where ok till they stopped me from playing certain games i can play in demo mode then if I play in real money blank screen tried different computers different laptops cleared cookies all that but they have no answer it’s ridiculous
T S
05 August 2023
Comment from uk.trustpilot.com
I love nothing more than logging into 32 Red and depositing, to then play for 3 minutes with no wins.I have NEVER withdrew.I have NEVER made any profit in order to withdraw.I have had an account with 32 Red for at least 6 years. And yip. Not 1 withdrawal.I play for fun. There are games that come out or old classics I just think are fun to play. I don't play to make money. And it's a good job because you make absolutely NONE here. Nothing.It would be nice to be able to get SOMETHING back. Just to cover another few games and maybe cover tomorrow's tea break.Bonuses:Keith's UnLucky Lemins. You either win nothing. At all. And when you do, it is 2 free spins. With these and their deposit 'offers' & 'promotions', every penny you may be lucky enough to win, has to be wagered a ridiculous amount of times.Other than its appearance and navigation, there isn't much positives about this casino.Today I logged in, deposited £25, placed spins of 60p and within a few minutes it was gone and I logged out again. Maybe there's a NO WIN algorithm attached to my account????I've attached my username for 32Red to check and confirm that everything I have said is 100% correct.Disgraceful.
Danila Sergiu
05 August 2023
Comment from uk.trustpilot.com
32red don t wanna pay my money that I won fair and square,they ve let me withdraw 4 times 13252, 3002,13005, 1276 , after this I made a deposit of 800 and I won 30000, I withdraw it, and start asking me to send them different documents over and over again for no reason, they stall the payment, I ve sent over 20 emails, and they keep delaying it.this is not right , if you payd before what stops you to pay now? I got it all print off and I am gonna spread it all over internet, 32red have no right according to UKGC and MGA (shewa10) my id on them.
Alan Smith
04 August 2023
Comment from uk.trustpilot.com
Can’t give 0 or I would. This site allowed me to register make a deposit and then said I was self excluded but refused to return the money. If I was excluded then why was I allowed to deposit. I asked when I would get my money back but was not given a timescale just that I would relieve an email. The whole registration process is not fit for purpose. The on line chat advisor seemed to be struggling to understand what I was saying!
Fandango
04 August 2023
Comment from uk.trustpilot.com
Thieves robbers scamming b&stRfs. You name it that’s these punts!!!!!!
Eddie T J Naylor
01 August 2023
Comment from uk.trustpilot.com
Keith's Lucky Lemons has to be one of the worst promotions i have ever come across on par with betfair and betvictor 1 spin or 2 spins that is it if you are lucky, William hill even though they are terrible at payouts on slots as in paying pennies for real money deposits give 5 to 10 spins free everyday or every other day and admiral casino 5 free spins every day or every other day do you have to be so tight when you are raking it in from everyone? it does not make me want to deposit here at all i'd rather chance it with dodgy William hill. you can do better as other companies' are leaving you far behind in this sector
Susan Wallace
01 August 2023
Comment from uk.trustpilot.com
Shocking site never win on this site, its all a big con
L.S.
01 August 2023
Comment from uk.trustpilot.com
I've been scammed it seems. Saw a welcome offer of 150% bonus + 25 spins. Turns out that is only for card deposits, however they don't allow you to use your card for the first deposit. Waited over a week for my welcome bonus, after opting in during registration, then deposit by card. I just received 50% bonus instead. After a 3rd deposit. Completely feel ripped off. Bait and switch
James
31 July 2023
Comment from uk.trustpilot.com
Wow this is the worse casino site I have ever used. I play maybe 2 or 3 times a week and since the start of the year I've won money twice. It's very rare you see a bonus and when you do they are terrible you never win more than you deposit. Sine the cost of living problems this site as turned into the scummiest casino site around.
Mark Mullan
31 July 2023
Comment from uk.trustpilot.com
Completely ridiculous that they can't pay out on the weekends and even more ridiculous to have to wait 5 working days with a debit card . How come sky bet can do it in a few hours .. you've lost a customer
Robert Auld
30 July 2023
Comment from uk.trustpilot.com
Found this company on best casino sites,rated In top 10 sites.My advice is if your joining to get the free spins please read there terms and conditions as some payment methods don't qualify for free spins i.e.paypal is one of them,there may be others
Arturs Bobriks
27 July 2023
Comment from uk.trustpilot.com
Very bad website all time laging promotions disappear after few sek before got able to opt in and etc.... Worst website ever even 10 year old kid will make better website
Francesleonie Hamilton
27 July 2023
Comment from uk.trustpilot.com
Reels jumping, running fast, slow,, anything to stop you winning, just spoils the fun.
Jared
25 July 2023
Comment from uk.trustpilot.com
Deposit bonus is a scam as you never receive it
Mr Gittings
21 July 2023
Comment from uk.trustpilot.com
omg why do i not get a break from the bad sites why are they all so bad ripping people off... i so give up on them :-(
DEE PARKY
21 July 2023
Comment from uk.trustpilot.com
I've just closed my account due to it saying my login was wrong which it wasn't spoke to online chat that never ask for any identification they sent me a link to get back into the account but once in there it felt off asking for all sorts of information which they just had a few weeks ago this is very suspicious be careful
gudrun clark
21 July 2023
Comment from uk.trustpilot.com
1>) changing the baance of the winnings"2>) if the player get 2 lines on Slingo only count 13>)Games not loading but adverised as new Games4>) do not work over the weekend so if winning and try to withdraw on a friday still have to wait till Monday 5>) if winning , it comes up ERROR6>) i never ever played in a Casino like that 32 red gives a bad Name to all other Casinos should be investigated !!!
Gail Riley
21 July 2023
Comment from uk.trustpilot.com
Tried to sign up. Followed their procedures. When uploading my drivers licence their system kept saying it wouldn’t accept it. I rang them. I was asked to send a copy via email which I did. They then asked for a copy of a recent bank statement and a utility bill. I stoped interacting with them at this stage. Seems a lot of personal info. Felt like a scam, I was uncomfortable. Seems a bit excessive to open a gambling account
Matt wilkinson
20 July 2023
Comment from uk.trustpilot.com
THEFT THEFT THEFT came home deposited 20 pound which i dont deposit very often now was mid game on a slingo game had winnings to collect and kicked me out. i contacted there support team and was told my account has been cancelled due to there team and good luck in the future and to be told that i had no winnings or money in account.... DO NOT USE DO NOT DEPOSIT ROBBING SWINES
paul ramsay
15 July 2023
Comment from uk.trustpilot.com
Same as most ppl on this. Barely win .you only win small amounts when you've already deposited large amounts. Once on features on certain games after long periods of time trying you win next to nothing .tonight was the last time il ever use the site .SCAM site who cheats 100%
Steve W
14 July 2023
Comment from uk.trustpilot.com
I’ve been trying to exclude myself from 32red casino for over a month with no success due to a serious gambling problem. It’s keep asking me to login into the responsible gambling then logs me out . In the meantime I’ve just lost more money at your casino.
David forrester
13 July 2023
Comment from uk.trustpilot.com
Wish I could give zero stars. Very poor. Little to no chance of ever hitting bonuses or free spins. Withdrawals can take up to 3 days. Other decent sites are instant. Stay clear.
Candice Hall
10 July 2023
Comment from uk.trustpilot.com
Update corrupt site, as soon as u win and they pay out you're little winnings u cant win nothing else no bonuses at all no win lines nothing, i have now self excluded.site should be shut down!! 1☆
Vinnie
09 July 2023
Comment from uk.trustpilot.com
I have found my interactions with Red32 Casino's customer service to be severely disappointing. The verification process turned out to be unexpectedly protracted and confusing, despite initial reassurances that everything was in order. After a full week of extensive email correspondence, the process remained unresolved.The customer service team's approach could benefit greatly from more professionalism and clarity, as I found their responses often added to the confusion rather than alleviating it.Given these experiences, I would caution potential users, particularly those with concerns around financial transactions. My experience suggests there may be challenges in accessing funds, which is certainly a critical consideration for any online casino player.
Bora Sener
09 July 2023
Comment from uk.trustpilot.com
Continuation of 32red shambles, I decided they're not worth my business and closed the account. Please people don't go anywhere near this company. Dear xxx,Thank you for your reply.The account was blocked when you originally contacted about believing it to have been compromised. This was then sent to the relevant team to investigate. During this investigation, when you contacted, you were asked information regarding the account and access.As all details are stored securely with us and we could see there had been no breach or misuse of the account, we then began to investigate further the bets placed and settlement.At this time, it became apparent there had been an issue with settling and unsettling of bets.We apologise for this, in an ideal world mistakes would not be made, but unfortunately human error can occur and in these instances, we reserve the right to amend these errors.We are unable to offer any compensation to the account, as whilst we understand the situation may have been confusing and inconvenience, the only issues from our side was the resettling of the bets. There had been no compromising of the account details, any bets placed had been placed by you and were as requested.I would like to take this opportunity to apologise for the circumstances of the complaint. I can imagine the situation has been very frustrating and I am sorry if it caused you to doubt the integrity of our services.I hope this does not deter from you from enjoying our site and products in the future.Kind regards,Joannelogowww.32Red | get help | safer gambling32Red is a multiple award-winning online casino that gives you all the thrills you could possibly want from gaming online. 32Red Online Casino is part of the Kindred Group Plc. which operates multiple brands including Unibet, bingo.com, Maria Casino and more.[---002:001403:16753---]Hi Joanne,Thanks for your reply.Unfortunately it's all empty words, unless you back up your apology with actions and take ownership of the many mistakes that have been made by 32red staff and processes come end of today I'll not use 32red.com going forward.This has been more than just a one off human error, the whole thing has been disastrous. Customer service was dire ( rude, opinionated agents ) , poor handling of customer wellbeing at every level and really disappointing business processes at 32red.com end.I again ask you to refund me what was promised ie £233 and explain to me what has happened to me has been addressed to all the agents and teams I got involved with.Kind Regards Show quoted text
Gina
07 July 2023
Comment from uk.trustpilot.com
Absolute joke.Looking at getting intouch with IBASTake money without any questions but want verification to withdrawal, changing what the want with each response
In Goku We Trust
03 July 2023
Comment from uk.trustpilot.com
Absolutely scam and fixed games. They should be closed and fined very hard. Do not play here, better go and throw your money away elsewhere
Katie Bowden
02 July 2023
Comment from uk.trustpilot.com
Good selection of games, however withdrawals are slow. But I have to give a good review as they always do pay out.
Shannon
30 June 2023
Comment from uk.trustpilot.com
All I can say is this casino cheats. You deposit £10 and you spin on 10p and it just eats it all with no pay out.AVOID. They really do scam you none of there games pay out at all it’ll take 50pound at 10p before it gives you a single dime back. It’s lies when they say random number generator they have to sign a contract to confirm they won’t tell anyone the real truth behind how it works.
Ethical accountability
30 June 2023
Comment from uk.trustpilot.com
This company have absolutely no ethical or moral compass. Even when provided with clear evidence of severe illness and vulnerability they turn a blind eye and victim blame. This company profited in the region of 4k from pyschosis, Incapacity and vulnerability. All medical evidence provided to them and their CEO outlining the severe Vulnerability of the customer. Insteadthey turned a blind eye, . They exposed, ignored and self-mitigated. Refused to respond to any emails yet within minutes replied to media when they become aware of this abhorrent real life story. This companies way of dealing with profiting from extreme Vulnerability is to try and hide it and pretend that it never happened , they do this by contacting their public relations team to try and scare people from knowing the truth.They have the absolute audacity to say they want 0% income from harmful gambling yet they profited and kept 4k proven to have been lost by an Incapacitated Schizophrenic!!
MR RICHARD SHAW
30 June 2023
Comment from uk.trustpilot.com
Used to be good but has massively gone down hill. Far better casinos out there, you just need to look on trustpilot. Your money will be much better used elsewhere.
Mrs . Poole
29 June 2023
Comment from uk.trustpilot.com
Didnt want to give it any but had to chose1. Ashamed to say spent lot money and no recognisable wins. Spend £1 spin get 10p if your lucky. Total farce of a site!! Avoidcthis site at all costs you will never even get 1% of your money back. Keith lemon should be ashamed to promote this site...
Kelly Kilvington
27 June 2023
Comment from uk.trustpilot.com
Daylight robbery. Doesn't give you any bonus spins in most games, and when it does you don't even win anything. £150 wasted and didn't win a thing. I wouldn't recommend this site
Mary Smith
27 June 2023
Comment from uk.trustpilot.com
I’ve been on 32 red for a couple of years now and I have never had a problem when I’ve made a withdrawal my money has been in my bank the next day after I applied for withdrawal I think it’s because I deposit with PayPal. In my opinion it’s the easiest site to use.
David
19 August 2023
Comment from uk.trustpilot.com
Avoid, avoid, avoid. Signed up, placed bets on horses. Won a few lost a few. Stake restricted me to 50p bets. Totally useless.
Avoid, avoid, avoid. Signed up, placed bets on horses. Won a few lost a few. Stake restricted me to 50p bets. Totally useless.