888 Review

Have been playing for a bit- no problem. Quick deposit- quick withdrawal, till one day they just block access to account, asked me to provide documents ( which I did) , no response, still have money left in account. Only they said- if I will attempt to open another account- they will block that straight away and keep all money. Really? They think-people are so stupid? Now just need to wait for automatic replies with no results

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This company is a total con use any excuse to lock people’s funds sterling clear

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I love the casino. I can’t deny it. I just play on it because I could lock my withdrawals. But lately they have been harassing me constantly with the verification drive .I’ve sent my documents 10 times now. So I should get the bonus 10 times. They keep on saying if I don’t send them the documents they’ll restrict my account again. I need my bonus for the document I’ve sent. Because if you promise to give me the bonus everytime I submit my documents then do it.

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Games are good and fast cashouts.But 888 bonuses are the biggest con in online poker, basically the small-print stipulates you have to lose ALL your deposit first before you even start earning your bonus.Whatever bonus they send you, its a trick. Just assume no bonuses and a terrible reward system.

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sent 2 queriestheir replies didn’t answer them as I suspect they didn’t read them carefully

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So 2 stars as I have been with 888 for 20 years. Had drinks with these guys in Ocean Village Gibraltar. Then someone corporate got greedy. I put £100 deposit & an hour later withdrew £100. Converted to $dollars for the benefit of them but 9% deducted? Got £91 back? Queried & told transaction fees. They do not buy $dollars on the bank market. They imaginary convert deposits to a $dollar equivalent. You could bet hamsters so why deduct 9%? Then got a scratch card to say I had won $5 free spin. So hey, I bet roulette red for a 50/50 chance of doubling my £money? Oh no. They deduct that bet from your year £cash balance & then you have to bet a a multiple of real money before you can cash out. So if you have £100 or after conversion $108 dollars & lose the $5 win. It is deducted from your real $dollar balance. So after a free bet of $5 your real money goes down. To recover you have to bet 30x times real Monet IF your $5 free bet wins. However Jackpotjoy I won £1000 with promo money & it. Was in my bank 24 hours later. 888 stop brainstorm on how to milk 20 year veterans. Back to basics of steady, loyal, customers. Back for National Day week if senior Managers want a chat over a drink in Ocean Village?

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I’m being bombarded with emails from this incompetent organisation! I have continually ‘unsubscribed’ but still the emails come…two or three per day!!I had an email from Justin (customer ‘services’) confirming I would receive no more but, guess what, another email the next day!Avoid this organisation unless you’re happy to be inundated with useless emails clogging up your inbox!

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I have been really pissed now. I have submitted my document on this website. My id has already been verified. It took me 5 working days to get my bank statement from my bank. They have not verified my document still it’s been 5 days now. All the chats say it’s under process. The workload is too much right. Dude it’s just one document. I already provided the my id. The second guy guys started this check drive.

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So far I’ve found it to be quite a good site. Everything works fine and it’s easy to use. The only problem is that if you’d want to withdraw you need to confirm your identity, okay… Fair enough, I did it and nothing… They’ve stated that it might take from 24h to 72h. After the 72h still nothing and it’s still pending.

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I signed up today, unknowingly I triggered a £50 bonus while on the site. No information was given on the bonus and so I used it as I have used bonuses on other sites. Unfortunately I found that rather than playing with the £50 bonus funds the site first used my real money funds, the opposite of many other sites. I therefore lost £50 of my own money without being informed that I was playing with real funds (which every other site does offer warnings for). I believe 888 is a criminal enterprise with the aim of fooling customers and deceiving them to make profit. Avoid at all costs.EDIT: Was asked to contact 888 following this review to which they gave me the same unhelpful copy and pasted response that I’d already received on their Livechat. Appaling service.

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Wish I could say I had a great experience. I think there is cheating going on…because something just isn’t right about the RNG but other then that. they weren’t a bad site to play on.. graphics wise it has the potential to be the next pokerstars…

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Had a nice winner at 16/1 on the horses. Then had my account stake restricted to zero so I could no longer bet with them. They also refused to honour a £5 free bet which I was entitled to as a result of my win. When I queried this they said it was because I had withdraw some of my winnings. What else can I do with them if they won’t let me bet. Not impressed.Edit: The pointless cut and paste response below is not helpful as I’m only leaving this review because their customer service team were no help.

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Just a poor site been with them 3 weeks false advertising just take take ur money shud not be aloud to be a gambling site its a con site keep well away from this site con artists

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The customer service experience has been horrible, the staff are poorly trained to answer your questions regarding your account, they are not aware of the promotions and the different tournaments available on the site. Keep getting the same promotion for 2 free roll even though there is only one event available, my tickets gone without an explanation, asked to speak to a manger told by the staff that a manger does not take calls on the spot. Waiting over 2 weeks for a manger call back and all I get from the staff when I call is stalling tactics and a couple blast tickets which is useless as the problem is still not resolved several days/weeks later. They need to train the customer service staff a lot better, as the ones I have dealt with there is only about 2 that knows what they are doing the rest us being paid to fill the space and give horrible customer service.Will be cutting my play time with 888 Poker and go somewhere else.

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They are really bad bookie. When you lost, it is ok. You win some money back, they lock your account without any reason. We should take them to the Court for unfairly doing.

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I was enjoying my gambling and they asked was I OK with my gambling? I sent back reply but that wasn’t good enough they suspended my account wanted to talk on phone. On my account I said contact only be Mail and they tried to ring so at this stage I told them again I was happy with my gambling again they said they need to talk to me in the end I said close my account because I wasn’t going to take phone call.Then they said my account was suspended and don’t use as if I was the one whom did wrong that they barred me. Also with their bonuses its very hard to withdraw money it takes for ever with waging. Sometimes you could be playing for a day before you have waged.

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Give 5 star for ignoring me…need skill and team to block email contact….live chat don’t respond….5 star for putting effort to get rid of me

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Yet ANOTHER casino that takes issue with withdrawing. Everything works ok, until you make that cardinal sin & attempt to withdraw. Straight away, account restricted can’t login. Document request follows, you send off documents. Here nothing. Send another email hear nothing. It sickens me that so many casinos are getting away with this now a days. Take take take, but will do everything and anything to prevent paying out. For the the UKGC is not doing enough to protect UK players from these dodgy casinos. They sicken me to the core.

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bad customer service;if you email them you get automated reply that wrongly assigns your query and this continues before you eventually get a human response. Then when you reply to that you get automated reply that wrongly assigns your query again

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Took a £200 deposit then closed my account Shocking fraudsters

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Joke site,I have been using for 888 and depositing money via my ex partners PayPal account but today my account was suspended but they managed to take my deposited money first

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I hope can someone stop them !worst platform ever! Don’t put money here

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I have contacted them several times to file a dispute, and they have never responded!! The games have false pay out percentages as well as keep kicking you off to reset the game stopping you getting the bonuses. I have spent years playing online slots and know when they are cheating you. Avoid at all costs!!! I will be reporting them to the relevent standards agencies.

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ROTTEN site. so many superusers and colaberating players, most of which are probably 888 staff. this is the most compromised scamsoftware i have ever used. Run by a group of shameles criminals who posses neither honour or dignity. Dont make the same mistake as me- do yourself a favour and stay clear of this site and its bottom feeders. And to 888 staff- Be sure that karma WILL find youthe one star is only becaouse i cant give zero or minus stars

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Help line was wonderful just now when I had made a mistake on a bet. I find their odds decent if not brilliant and their offers are very fair and easy to negotiate. I know they have other not so good reviews but I’ve been using them a couple of years and they have been fine for me.

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They can have a clear telephone number you can ring when you have a problem which is easy to use.They are a good site to use when you are losing money and they pay quickly as well but trying to talk to someone is a joke they put a stop on your a/c if you do not send them your bank details/statements they leave you in limbo.

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I made a deposit to take advantage of the free bet offer they had and then as soon as I won my account was disabled and I was asked to provide documents to confirm my id. I did this but they were rejected again and again and the only response you get is a bit saying “we appreciate your patience” and unhelpful things like that. Now they will reply to this saying:”We would appreciate you contacting our customer service team to have this issue investigated further, by clicking the following link and providing your full details:888-external- en.custhelp.com/ app/ask/p/243″This just takes you back to their customer service which says “the operations team have been unable to verify your account”And so it goes on forever! Absolutely useless and I feel ripped off as I can’t access my money and I feel stupid for sending them documents.

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Just payed my 2nd visit to the site depositing £30 ended up winning £121 wanted to withdraw £100 but a message said I could only withdraw £98 as the remaining amount was a bonus! Bonus I lost because I withdrew some found that every odd !!!!!! Saying that the £98 was in my bank within minutes!

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Hi its been more then month I’m waiting for my refund 888 casino is ignoring my email I hope they see and solve my issue £2150 fund was in my account only £60 pound been refunded and I have received a message that the rest will be refunded wire account in 8 working days now it’s been more then a month please forward this issue to the account department and solve it thank you

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Deleted my account, been a loyal customer for years absolute joke, I’ll let the bad reviews speak for themseles.

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Took my deposit and never credited my account! Ive had non stop problems with this site, deals that never exist, games constantly throwing me out, its the worst site ive played on, time for a move. Steer clear of this one.

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4 weeks they kept my account suspended ,after 4 weeks they said I failed routine checks ,all original documents was provided by me ,no other explanation, they closed my account and stole 730£!This is a robberythey have now been reported to the police, stay away from this company.

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SH1tty site gave me cancer

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Used a game called Top Eleven. You are 888 Casino, 777 Casino, 888 Sports. 888 Poker. You advertised offers in the game separately, took the cash then say the offers are not valid as you are the same company. Presumably I should have known. Lots of organisations have a number of separate companies within them with slightly different names. Common business practice but technically separate to reduce risk. Utterly and deliberately misleading. I have cause not to trust you so won’t use any forms of you ever again. Can I say you morph more than Power Rangers?Sent from my Galaxy

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Me and my partner signed up to 888 separately and received the 88 free spins, we both won money of the free spins and was able to wire transfer the winnings to our bank accounts which took 2 days overall. We didn’t even put money on the website ? thankyou 888!

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The most shocking company ever, i was warned by many not to trust this company, and now they have emailed me saying my verification documents were fine and my account will be open in 24 hours, this was 5 days ago, and now they are saying my documents are not ok to use, they have stolen my money, they have now been reported to the police, stay away from this company.

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Awful Awful Awful. It seems to me from reading the other comments here that the only business 888 want are losing gambling addicts, if anyone has an account which is managed responsibly, with occasional trades 888 put restrictions on the account to stop you being able to bet.i had an account for about 8 months happily enough, however – i recently noticed i could no longer place each way bets. I reached out to their support, they said restrictions were placed on the account, i asked what they were, she woudlnt tell me – i asked why, she wouldnt tell me. i got a standard copy paste response which did not answer my questions before the support just ended the chat mid conversation. Its nonesense, how can i use an accont, if they wont even tell me what i can or cannot do? fair enough if you cant reverse a decision, but at least tell me what restrictions have been put in place.

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Gave it another shot. Not for me. That river low % many times in a row is too hard for the heart.

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Absolutely appalling customer services and procedures. I opened an account and initially passed verification and gave an email confirming this. I made a deposit but before I was able to do anything else my account was blocked. Apparently I had to provide further identification!!!! I cannot understand why as they had already verified me and received a copy of my driving license. I do not accept that I should produce further identification considering they have all information needed on my driving license. They requested to see my passport which I advised is out of date and they still wanted me to send it! I find this very bizarre as it’s out of date hence should not be legally used!!! I think they are very unprofessional and with that asked for my funds to be credited back to original payment method and close the account. They are ignoring my request and still asking for further identification. 888 when you read please don’t bother with your automated reply asking me to contact customer service!!! You are well aware of my complaint I suggest you refund and follow my request as my next point of call is resolver and gambling commissioner!UPDATE! I didn’t send any further identification and stood my ground and just received an email saying my accounts now verified lol thanks i will now close the account! Cowboys!

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They are a company that has no value or credibility and I lived VERY BAD experience the last 6 days, all the amounts in my account were seized for fake reasons and Fake excuses do not existI don’t know how they are given permission to practice this profession, it is horrible and frustrating to deal with themز I advise everyone to stay away from them because you will not see the money that was deposited or any profits you win

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Dont waste your time, you open an account, make a deposit and then get an Email advising that your account has failed their security checks and is now permantly blocked, no explanation, and no refund. Strange that I have accounts with other online betting companies where i sailed through their security checks.

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Terrible company who are currently trying to rob me of my money , they’ve suspended my account 6 weeks back and when I email I get the same rubbish we will be in contact soon , stay away from this joke of a company unless you want a head ache , bunch of thief’s hoping I leave it go and they get too keep my money #Scum

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User Wommatthew90Account was verified , Made first deposit of £60 Made first little football bet £30 which lost Then I received requests for cards bank statements etc etc , so I kindly asked live chat whilst the review of the documents is going on says can be 72 hours , can u process me back the £30 left, to card used 7 hours earlier to make the deposit , and she actually refunded to basically saying I won’t be getting anything back untill account is verified , Iv been in gambling industry 15 years and Iv never heard of holding funds only net profit funds untill accounts are verified , very disappointed with the first glimpseIf there customer service ..

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There is a lot of bots on it at the 2/5 5/10 10/20 Omaha cash games. For hours the tables has 1 player then as soon as I sit down, within 1 second there is a full table. They appear to all be from Sweden so I wouldn’t be surprised if its all 1 person or 1 colluding team. Second I leave apart from 1 they all sit out. I tested this on around 5 different tables within 10 minutes.Tried 888 customer support but it wouldn’t let me actually report it which is a fault on 888’s side. very disapointed and down money from they games.In general I am up money so this isn’t just a looser having a moan, please be careful.

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Terrible experience for me. Actually found this site to be the most balanced untill a couple of days ago.All of a sudden, no matter what the bad beats come and u lose every 50/50. There is no point debeting for me, when the maths are not with u its time to make it quits. They are not gonna turn around. Let the people with the math on their side enjoy the game online.

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Worst company I gave ever used and I have used most of them . Tried to bet 6 horse accumulator and was refused . This was a 50 pence each way accumulator .potential winnings £3,000. Two pence ha’penny bookies.

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It is a very good gaming site but what you need to know about the welcoming bonus?That the bonus and its winning is only accessible after the following conditions are met. You must wager in real money, (i.e. not bonus money or its winnings) 30 times the original bonus. So a twenty pound original bonus needs a total of £600 in bets. This must happen in 90 days. Additionally and this is important, not all wagers have a 100% contribution. A roulette wager is only worth 10 p in the pound so if your game is roulette, to access your bonus, you need to spend £60,000. phew….Away from the bonus complexity, the site is good.

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Terrible casino now £450 on in 7 days 0 return the slots just don’t pay out and if you do trigger a bonus its Terrible. This site has spoilt gambling for me I am closing my account now . It used to be a great casino too .

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Advertised free spins no deposit simply not true as you must deposit and set up account games horrific and won’t let you withdraw your money it’s simply a con please do not get shafted by this con as its an absolute disgrace

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i have to agree with all the reviews. the system learns your betting patterns once you double up watch out takes all your money. i wish these guys were honest but they are not. lost lots of money.

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