Bet365 Casino Review

Placed a bet builder that only had 1 player left to have a shot on target. Decided I would cash out but before I could they marked the player as having a shot on target so I cashed out for the full amount. The money was in my balance and 30 minutes later they decided he hadn’t had a shot on target took all the money out of my account didn’t give me the original cash out value before he was marked as a shot on target and also keep my stake. Strongly advise you do not use this site.

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Why is it that my potential winnings was £1200 but because 1 player is on the bench its dropped to £422 that is absolutely ridiculous come on bet365 you need to sort that as that is a joke

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If I could leave zero stars I would, one is too many. This is the worst sports betting app available. On multiple occasions now I have attempted to cash out bets for it to continue to give me a Not Available message on the screen. And continue to give me the message until the cash option disappears. And tonight i had OKC -3.5 and over 214.5, welI with 5:16 remaining OKC was up 22 and the total was at 200 points and had a $842 cash out option it pulls the cash out option completely because all the starters were pulled. Needless to say the total ended at 212. But not giving your customers the option to make a choice isn’t exactly fair. I will leave bad review after bad review. I’ve deleted the app and suggest to anyone out there thinking about using it, stop and stick with FanDuel or DraftKings because Bet365 will screw you too.

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Back to back bad bonus rounds all the time any day or month of the year wouldn’t be so bad if you didn’t pay that director millions each year.

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Be careful! I went on a little run and they restricted my betting limits but worse, they restricted my cash out option all my existing bets! When I reached out to support to find out why, I spoke with Grant who said it was a company decision no explanation as to why other than “we do not disclose” was provided and when I tried to at least get the cash out unrestricted so I can take my business elsewhere, it was also denied. Having too many pending bets is risky. I woke up one day to no cash out access. Randomly. Grant provided no reason. Be careful. All I did was take bets they offered.

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Here’s a review why is it that on online sites every referee review goes against you it’s a f__king fix fraudulent as f__ck every online site wants shutting down a money making scam funded by the government a disgrace to sport

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TerribleDue to their safer gambling process i was interviewed over the phone for assesment and was told i was high risk. Absolutely rubbish, id been with them for over 10years without issues but the woman ill name as Molly gave me a lifetime ban. Why ? probably bacause id lost a whole £10 sports betting since january 2024 lol, My advice, go else where to avoid all the scrutiny, they dont respect your wishes as self exclusion should be a matter of choice thats why its called SELF EXCLUSION🤔. i had no say as i did not want this but missy molly imposed it. Be warned unless you want to be treated like a schoolkid whos caught having a crafty smoke behind the bike sheds lol.😂

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This maybe early on in the process and I’ve only just made a withdrawal from my account yesterday, but so far the process with Bet365 has been super easy. Signed up less than a week ago and verified my account no problem. The information available to you, the ease of use with the app and the game selection is excellent as well. Let’s just hope this 5 star review helps with the $14k I just won being paid promptly…🤞cheers Bet365 keep up the great work.

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just had the exact same as the man below, due to a management decision, i just signed up thats it. they dont fail to tell you this until you give them all your details, wont tell me why neither just a management decision. dont bother go on another site

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Opened an account within 1 week my account has been terminated by BET365 without giving a reason. Was clearly terminated because I won a bet. Stay clear of BET365 they happily take all your money but block your account when you win money. Shameful these betting company’s

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I am 80 yrs old & have been with this bookmaker for over 20 years.From being a wonderful company to deal with they have tranformed into a HORROR organisation.I spent 2 full days trying to do a SELF ASSESSMENT form as they requested.I tried doing it via Live Chat then by phone. The agents on the phone spoke with such strong foreign accents,coupled with a crackly line so nothing worked.Today(3rd day) I tried live chat again & at last succeeded. However the site won’t work & they now tell me they have another Tech Issue which they are working so hard to resolve,haha Within minutes of putting this post on Trustpilot & informing BET365 that I had done this & was also sending a transcript of the last 3 days agrovation they had caused me to the Broadcasting Ombudsman asking why they are allowed to make a false claim(in view of all the atrocious reviews) of being the WORLD’S FAV BOOKMAKER, they suddenly re-opened my account.

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Top up your account £10 and they will take it before you start playing . Log in again balance still zero . Thieves

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Opened a brand new account. Could not deposit so I contacted them for help and was told (quote) “Following a review of your account, I can confirm that you will be unable to deposit into the account and therefore unable to use the account. This is a business decision.” (unquote). Besides the “this is a business decision” crap there was no reason given. I own my home, have a good credit rating and supplied all of my correct and legal details so what’s their f**king problem???

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Give slightly better odds but downside is when to coming to claim your winnings it take 3 days avarage for winnings to get back into your account.I’ll delete the app as soon as my winnings is in my account..

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Congratulations BET365 you have managed to get the lowest approval rating of ANY company on trust pilot. Wow you must be doing something really wrong. God knows how you are allowed to operate. Any other firm would have closed its doors years ago. Keep up the terrible work.

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Do not register and enter any personal details.I created an account, entered all of my personal details, sent them a copy of my ID and my account was immediately blocked. Without any explanation. Just that their internal department did some ‘check’ and decided to close my account. What did they ‘check’ just from my personal details, without any deposit or activity on their site? Complete nonsense. And now they refuse to delete my personal data and who knows what they’re doing with it and with who they are sharing that sensitive information.. Worst experience with online ‘casino’ ever.

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I placed a football acca 3 days ago and then set myself a 5 day time out as didn’t want to be tempted to bet again during the week.I had a change of heart about the acca so went to take the full cash out on offer. It wouldn’t let me so I asked to remove the time out early, which requires 24 hours notice.24 hours later the time out has not been removed as highlighted and I can still not take the full cash out (that’s still on offer).Their customer services passed me around 3 different people and they are all citing their rules. Stating that ending the time out option could not be honoured and I can’t cash out whilst on a time out.One of them passes me to another team to see if I can get the bet voided, and they refuse.I complained and my complaint got refused. They were citing it would be a breach of responsible gaming. You heard correctly, apparently me cancelling my bet so I can take my stake back to my bank account isn’t in line with gaming responsibly.Shocking way to treat customers and not the first time I’ve had this from them.I’m a very reasonable person, they aren’t at all.

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Absolute worst customer service. They don’t help with anyone. And they are the rudest people. They delayed their payments. Made false excuses. Then their deposits didnt work and they blame the customer. Worst service ever!!!

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At the end of the day bet365 is the winner here, if you think you will get a big win here you’re highly mistaken and must a different site out there that’s fair, this site a doggy as it gets and don’t even bother contacting customer service they will confuse you with utter nonsense useless information.

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Imagine a bank account that doesn’t show your transactions. Well Bet365 doesn’t show outstanding transactions without logging in and logging out again. I contacted them but they don’t tackle the issue.Sham account, avoid.

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This company completely unprofessional. They placed my account under review for no reason, when I asked them why they had no information to give. Then I messaged them again and they told me they closed my account permanently and won’t offer an explanation.

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They cancelled my account just because I had won a few quid over the space of 2 years. When I asked why I was not given a satisfactory reason. Considering the CEO payed herself a huge bonus in 2022. They act like a ‘Mickey Mouse’ gambling site.

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Very weird company. After many years of using another site ( I play very rarely anyway) I decided to change to bet365 as I thought it is more serious company without knowing the appaling reviews. I opened a new account and tried to deposit and I couldn’t. I asked their support what is the reason, they couldn’t give me a reason. They said something like “we understand that it is frustrating etc but we have restricted your account”. Probably they have enough people playing and maybe they can’t keep up with any more. I have never had any other bet365 account and it’s strange that I got restricted immediately after opening a new account. I can see many other people had the same experience.

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Did the (enter $10 minimum, play $5, get $150 in bonus bets) cuz I really need some money & these guys f***ed me over after I followed all the steps. I claimed the offer & followed the rules & nothing. I’m seriously pissed

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STAY AWAY – GO TO FANDUEL!The company is a scam. People post just because of reviews/multipliers, unlike other sports gambling reviews. This one will randomly terminate your account once you deposit. They say they cannot give refunds, but they will take the money and randomly close your account.

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Really liked BET365, recommended it to friends who also opened accounts. Easy to follow, good odds some very good boosts / specials, but then suddenly stopped me having boosts / specials altogether, without explanation. Tried to contact them and ask them “why” but nothing, it was just a decision they made ???So I closed my account, and telling others to do so.A law unto themselves, won’t be going back to them.

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I created an account on 04/24/2024. I uploaded the certification documents they asked for, I applied, I won and on 25/04/2024 my account was closed, with 2 bets open. When I contacted them as to why this was done, their response was: “The decision was made globally and is final. Do you want anything else?” Stay away from this company

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I’ve never had issues with bet365, in fact I was astounded by the bad reviews on here, absolutely astounded.I’m making a complaint and I’m still giving 5 stars.Today they settled and paid me out on their OWN ACCORD.Then reclaimed the money and cancelled my withdrawal because they settled with misleading information received, regarding a booking of a football player during the Liverpool v Everton match tonight where macallister was booked late on and there was no visual of card issued.Meaning we’re at the mercy of what we’re told. The thing is, the commentators commented on the card that macallister was booked. They would have seen it right??So why no confusion with them?We’re being messed with big time.Time to give up sports betting I think

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Ubelievable case again . The provide false correct stats , when u bet on the corners suddenly the cash out is closed and the amount of corners is increase or/ decrease .

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This gaming organization takes your deposits & your bets. But when you try to withdraw money they tell you that you’re not fully verified. So, why do they accept your deposits & bets if you’re not fully verified? *I think they’re a bunch of crooks running this outfit.DON’T GO THERE!

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Avoid at all costs. All of their esports battle games are involved in match fixing. The people who play the game such as Esports CS2 (teams like Seight, Gameinside) and soccer (players like Lion, Arcos) intentionally win or lose. These never happen in normal esports games. They restricted my account when I brought up this point. It’s like they are trying their best to cover up their ugly side. NEVER USE THIS UK WEBSITE. No wonder people in the US barely use this website.

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I was a client for a few years and all of a sudden they said my account was closed for no reason.I guess it’s because I was making a profit and they don’t want that. They just want people that they can rob their money from obviously.Very disappointing and disrespectful of them and unprofessional.

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Used to be a good betting option, now terrible365 has become insanely greedy in the recent years, to the point to now your account won’t even last more than 5 bets without getting limited. It’s honestly just a waste of time coming back to the website, pretty much 0 options left in the UK though outside the exchange.1 star for being possibly the greediest gambling company to ever exist, and instead of improving they enable addicts to keep going.

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They don’t pay out bonuses from their promotions. Be careful. I made a bet on their promotion on April 22nd 2024, won the promotion and they didn’t pay me out. Their help line is absolutely terrible!!!!!

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I have had no trouble with them . Other casinos seem to have no problem accepting your deposits but when you try and withdraw that’s when it becomes tricky with set min withdrawals and having to basically set up a whole new bank account. !!

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How come you can play hundreds of games and constantly get no bonuses you need to get 3 sign’s but it will only give you 2signs witch I had 45 times in a row don’t play on the casino games coz they will ripoff big there returns to players is very poor stay away from this site

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half the slots not loading tonight and the other half nothing but dead vile site you do not deserve anyones money.

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Terrible paying out all ok when depositing said 24 hours on website but been 30 and still nothing and I’m fully verified

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I just downloaded the app, and it said there was an issue verifying my account. I had to send an email to the verification team. Where they asked for a photo of my social, my ID, and a letter showing my name and address. I covered all the numbers but left out the last 4 of my social, my name was visible. The rep said to take a photo where the first few numbers are visible as well. IMMEDIATELY I DELETED THE APP.

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Corrupt has anything soccer results that don’t make any sense every soccer bet 1 let’s you down 99% of the time last second goals coming all the time to kill your bet they say this is fair that’s why every betting shop is empty crime of the century and government allows it need I say more

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Surprised at all the negative reviews. I have been thinking Bet365 is one of the best sportsbooks ever. They cover every sport and have many unusual betting offers and always pay me very fast.

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Signed up to account for Grand national and was due a credit of £30 given after you had your 1st transaction .. so glad I transferred winnings straight away. Tried to get into account to use credit and was told my account had been closed after having another account opened . Never opened an account before with them and if I had why would it not say I already have an account with them using the only email address I have had used for years ..Leave well alone

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They ask for details for a wire to Canada but do not provide all of the details they request when sending the wire so they get rejected. I have asked multiple times about other ways to move money and they do not provide an answer. They are simply not interested in solving problems they are creating. Very poor, use a Canadian site if you are Canadian they are terrible.

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Terrible betting company. I placed a bet with my own money to get a promotional offer of £30 free bet bonus, however they will not let me use the £30 free bet to place on anything, they want me to deposit more of my own money even though I have £30 on my account to use. Absolute disgrace of a company just trying to con people out of their hard earned money.

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Honestly use to be good deposited over !£200 and maybe got max 3 bonuses dead spins and if I did get a bonus £5… don’t play here seriously if you want to lose money then go ahead stick to jackpot joy or 777 casino

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Experience with B365 ~10 years. Last 12 months felt like they tried to be my bank manager. Wanted salary, financials, and their KYC process also wanted my passport number. Locked me out when I refused. Not sure who they think they are! I’ll miss some of their betting products but not their over-controlling

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I’ve deposited at least 15k on bet365 in the past 2 years and I’ve withdrawn the maximum of 1k. The site never gives free spins & when it does it doesnt give you any wins. It takes hundreds and hundreds on roulette and never gives a number. I’ve played slots & it doesn’t give you any wins or free spins. I understand the probability of games and that gambling is a risk but its absolutely beyond a joke that it just eats and eats money without even giving a single win. I have played on loads of different sites & I’ve won & lost but nothing like bet365. It is one of the worst sites I’ve ever used & I’d definitely not recommend it. You never receive any bonuses or anything for being a frequent player. This site seems very fraudulent & I won’t be playing on here anymore. I’m far from a sore loser but after the past year of always been in a constant loss and using different sites to play which I’ve played less money and won more than I ever have on bet365, I’ve finally decided to leave a review so nobody makes the same mistakes that I have!

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Been with Bet365 for over a decade, finally in a position to take a withdrawal ($1500.00). Account is verified, and wouldn’t you know, the withdrawal has been under review for months. Terrible company, it was never like this.

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Terrible company, some Tatiyanah rep told me my account was closed and could not be reopened by a trading department? I didn’t even have an account. I mistyped my phone number on registration, and asked for help but got attitude, a ridiculous wait, and because I complained of said wait got a closed account because “they reserve the right”. Then I came here and saw the scam reviews, so thanks Tat! You’re horrible customer service saved me from losing money.

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I have recently closed my account …after many years as a customer they decided to restrict my account pending investigation…After many emails backwards and forwards I decided to copy in CEO and then finally something was done …I was given compensation for mistakes made …Account back up and running and then once again they decided to stop the little freebies where you select correct scores on a Saturday and the goals …normally get a few bet credits from it nothing major ….Out of the blue half way through week decide to take this option from me … pathetic and no reason given so enough is enough…. Something is very wrong with this company now and treat customers very poorly …Now opened account with BET VICTOR and so far all going ok..

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