Bet365 Casino PLAYER REVIEWS(1088)
Life Phath
17 September 2023
Comment from uk.trustpilot.com
I have to say this is the worst betting website I have seen, I need to verify with 5 different documents and as I type they want to send me a PVR before I can get there said 30$ and I have submitted my passport, National ID card, and bank statement (3 different banks) and I will still submit a different ID and PVR that will be sent to my address because I want to play net, but all I know about them is there website and email, if they where transparent I would never go through this.
Eddie T J Naylor
15 September 2023
Comment from uk.trustpilot.com
250 plus spins on fishing frenzy mega ways medium volatility no bonus madness
Ken
14 September 2023
Comment from uk.trustpilot.com
I really liked this website that has good design, great graphics, really interesting games. However, bet365 is short-sighted and won't tolerate any winning players. Say, I just won 100 bucks at that day and at night I was informed that my account was restricted from betting, permanently. The reason they gave was my betting was not for entertaining purpose. Wow, I thought it is big company that respect the customers.However, they still honoured the money I won and allowed me to withdraw the balance. That is the second reason why I would still give it a three-star.
Greg Goodbourn
14 September 2023
Comment from uk.trustpilot.com
I am all for responsible gambling but Bet365 have lost the plotLike others who have posted here I have been with Bet365 for many years and the relationship was turned upside down when I had restrictions applied to my account on the 1st of Sept.The reason for this was because I self excluded in 2020, returned 1 year later, only deposit limits applied, but I had full access to bonuses and offers right up til Sept 1st 2023.I explained in the chat that the fact I had restrictions applied made me feel frustrated with the way id been treated , was at that point that the rug was pulled from under me , I was logged out of chat and the site , my account suspended.I had to have a long conversation explaining that it isnt gambling making me frustrated but the unjustified restrictions.I invited Bet365 to examine my spend so they might realise I didnt need player protection two years after returning from self exclusion, I also explained my self exclusion was down to reduced salary and covid, they just would not listen, just the same automated replies used over and over, I requested a phone call but that was ignored.Ive introduced quite a few customers to Bet365, I wished I hadn't now.Denise Coates, if you read this I feel you need to instigate a review of your customer service arrangements and make some changes.And just for the record I wasnt winning, or losing, I was awaiting the start of the NFL seasonIm soo disappointed
Mark Siddle
13 September 2023
Comment from uk.trustpilot.com
Very poor excuse for a bookies. Been with them for years, lost £100's to them during that time. Just recently started following the horses more and had a few lucky wins. Then the email came telling me I'm restricted and then a day later account will be closed! They make you feel guilty when you've not dome anything wrong. If you always lose then they'll be great with you. If you want to win occasionally look elsewhere.
Alister Mickler
12 September 2023
Comment from uk.trustpilot.com
Having been with this once great to-deal-with Company for over 20 years they have changed dramatically & not for the better. Firstly they started limiting how long I could stay logged in,then how many times & just kept imposing other restrictions without warning.Then 2 weeks ago without warning they restricted everything,then asked when they could phone me to discuss things. I gave them 3 separate days with a good time window on each & did they bother to phone-NO. I am nearly 80 & was brought up in an era of good manners & professional behaviour & served 35 years as a Senior Manager to a huge British Conpany. So to cut stories short I am totally disgusted by the attitude & zero response of BET365 & would advise others to give them a very wide birth.
JIM Barrels
12 September 2023
Comment from uk.trustpilot.com
Had been with these guys for a few years and it was alright… one of if not the best (for sports). As many here have said as soon as you start winning more often than losing they will start restrictions with ridiculous excuses.. one of them being to do with safer gambling. I use to spunk on live casino and would pretty much always lose.. youd never get a win straight away, you’d have to hustle for a few hours to manage to get a withdrawal and even that was rare. As soon as I stopped that and only betting on sports and winning that’s when the restrictions started. They then more recently closed my account as I asked if I could block the virtuals as I’d get drawn in to that nonsense and the reason they gave was under that same ‘safer gambling’ nonsense. A long customer account restricted and shut with no respect. Crazy that even after covid (bookmakers most profitable years ever especially online) they have become even worse and more greedy. My personal belief is government is in on the profits and therefore nothing is done in regards to this. The safer gambling and kyc nonsense was just a form of them being able to restrict whomever they felt like with that as a fat excuse.
Katie Epstein
11 September 2023
Comment from uk.trustpilot.com
Terrible terrible non existent costumer service. They lock your account and won’t tell you why. Do not use ever.
Nirupama Sharma
10 September 2023
Comment from uk.trustpilot.com
This is the best website for online casino games and it will provide only 5 min withdrawl.As now bet365 is banned in india so just contact me i will provide the best stratergy for u guys1. If anyone looking for loss cover and sureshot winning stratergy just contact me @vipz5 in telegram.2.join in casino channel in telegram @cashpit
Al
09 September 2023
Comment from uk.trustpilot.com
Less than Zero!! Total robbers. Joined spent £60.. nothing back. Should have had 50 free spins... NÒ..Adjust ur browser.. did that.. nothing. On to customer service.. total joke an hour of my life. Just adjust your browser settings and you will get your 50 free spins.. Never happened. What a crock!
Gary Jones
08 September 2023
Comment from uk.trustpilot.com
I was told my account was being restricted bare in mind ivr had it years. I had a few wins recently then bingo am now restricted when I asked why the traders have restricted me the they don't know and you cant get hold of them. Probably better chance of getting hold of GOD ALMIGHTY than the traders. Question is are they GOD ALMIGHTY
Alessandro
08 September 2023
Comment from uk.trustpilot.com
If I could give you under 0 you will go even lower than that, absolutely SHOCKING created an account nothing I have done wrong, and they email me after an hour the close my account with immediate affects. Really? no even telling me why? Never again will join you. AVOID!!!!!
Tufty
07 September 2023
Comment from uk.trustpilot.com
I read some of the reviews on here and wanted to advise that Bet365 did the same thing to me. Six years ago I lost my job and stopped the account for six months. Then luckily I gained employment. When the six months was up , I rang Bet365 to reinstate the account.Their attitude of their Power Safer Gambling staff was amazing. They refused to reopen the account.This begs the question, does Bet365 support "SaferGambling" like they state in their advertisements or is it just a smokescreen. Are they happiest with those people who do not use the tools because it is these people who possibly lose the most and make their profit ?? Just my opinion, I hasten to add.I mean I think their website was great when I used it before I lost my job but I was shocked at my treatment when I went to reopen it. It really upset me at the time. Nowadays I have another bookmaker who is happy to listen to me and is happy with the way I use the Safer gambling Tools - they listened - Bet 365 never.
Kelly Bruni
05 September 2023
Comment from uk.trustpilot.com
We are proud to present a transparent platform that actively combats hidden fees, guaranteeing investors an impressive 500% return on their investments. This unwavering dedication to fairness and openness fosters a strong sense of trust and confidence.
Alister Mickler
05 September 2023
Comment from uk.trustpilot.com
Firstly the Company is NOT interested in customer service/satisfaction. Yet again without any warning the imposed more restrictions on me in that I can no longer place bets with them,no reason given. Looking at other reviews about this Company there are many more people dissatisfied than satisfied. I have been with them for well over 20 plus years & Loyalty means NOTHING to them.VERY SAD.
Mr Arlow
03 September 2023
Comment from uk.trustpilot.com
Absolute rubbish. Every time you try to log on you get the turning wheel of doom for absolutely no reason. Have also Paddy Power and Sky bet and these work well all the time. Avoid bet 365 avoid frustration
Felix Schneider
02 September 2023
Comment from uk.trustpilot.com
bet365 terminated all accounts on 30.08.2023 where player's residence is Norway.This shutdown was done in a hurry making it very difficult to redraw existing deposits.
Stuart
02 September 2023
Comment from uk.trustpilot.com
If you are regularly losing, they will do all they can to retain you especially if you are stupid enough to play slots and casino.If on the other hand you consistently win £,000’s on an annual rolling basis from sport, they will close you down and use underhand tactics. After 15 years hsving wagered bets in excess of a £1.6 Million, they request ID and source of income which I provide. Then they study your bank statements to realise you are professional and profitable gambler. They hide under the guise that they have to protect the customer regulation alleged to be required by the Gambling Commission of the UK. If you consistently beat them how can you be a venerable person. No they look at your bank statements and realise that you are betting with many firms and winning with most. Only complete morons (that is Bet365) would think gamblers bet with one firm. No loss having my account closed down, there are always bookmakers that will take sizeable bets, not to mention high street betting shops and Betfair Exchange all offering better deals and prices (generally).Shame Bet365 are taking this stance as this will have consequences as everyone will have winning runs and big wins and sooner or later they will end up with no loyal customers, but end up using unreasonable terms and conditions to steal (withhold) deposits and winnings.
brzoziakwp.pl
02 September 2023
Comment from uk.trustpilot.com
I wanted to delete one bet from Real Madrid, I confirmed the deletion and two winnings were removed and Real Madrid was still in the bet
Gadikoyya Jagan
01 September 2023
Comment from uk.trustpilot.com
worst app, it is entering into any country for grab attention of huge players, and left out after that series...
SR
01 September 2023
Comment from uk.trustpilot.com
So far so good.I didn't face any issue with withdrawal within 24 hours fund receive in bank account.100% better than others side. Hope will get same service always.
David Evans
01 September 2023
Comment from uk.trustpilot.com
The best out there.Have NEVER had a stake reduced (as opposed to Coral or Skybet), get the odds they advertise and the range of options for place betting on major sporting events is second to none. Settle winning immediately. Great Site.
Can Arda Yagci
31 August 2023
Comment from uk.trustpilot.com
I've been betting for a long time now and haven't seen such a poor company. Interface is full of glitches, sometimes I place a bet and it diseppears for no reason. Most of the time they just remove live games or when I search it appears but it doesn't even work. last week they cashed-out my betslip by themselves and their support-line couldn't even fix it. Now they can't even manage deposits and because of that I've been losing money. Have to switch to betway. Shame.
Norman wisdom
31 August 2023
Comment from uk.trustpilot.com
I got a message saying 10 free spins.I spun and found my cash amount in my account had been used up and the free spin promotion wasn't free.Closed my account!
stephen whitfield
30 August 2023
Comment from uk.trustpilot.com
I have been gambling on online slot games with different companies for many years so i know how they are suppose to work. You win some and you lose a lot more that is a fact. And when the fun stops then you stop. I deposited some money and played the slot game mystery of the orient at £0.50p stake and i got the bonus three times which is 15 free spins and a few more if you get two or more of the bonus symbols or the envelope symbols and i won just under £30.00 each time. This does not make sense if the results are suppose to be random. I understand and accept you can not win every time you gamble and even win a large amount but this is not normal and it seems like they are actually controlling if you win anything or not even though they say they can not interfere with the results. They tease you with two of the bonus symbols to make you think you will get the bonus soon if you keep on playing so of course you keep on playing just in case. So your balance gets less and less until it is all gone. I am seriously thinking of not gambling on the slot games anymore because they are all programmed to play out a certain way. At least with the live sports or live games which are actually totally random results. I think i will stick to live betting instead from now on.
Eddie T J Naylor
30 August 2023
Comment from uk.trustpilot.com
150+ spins eye of horus megaways no bonus no decent win dreadful.
Noez yks
30 August 2023
Comment from uk.trustpilot.com
This is the best bookie in my opinion.They have no bonuses but i never had a problem with withdrawal or anythink else.Only site where u get ur withdrawal money in few hours
Daniel
29 August 2023
Comment from uk.trustpilot.com
I never once had a decent win in over 2 years. Big bets lose big. Get micro free spins win small. Better off burning your money.
Geoff
29 August 2023
Comment from uk.trustpilot.com
The return rate of some of the games According to gambling regulations cleopatra for one should be 38.5 I have spent a lot of money testing this over a few games and worked out with a odds calculator that they are returning only 1.2% so in theory you will always lose.this needs serious looking at
martin cross
28 August 2023
Comment from uk.trustpilot.com
They mess around with your cash outs.. will be offing them for a quarter of a game, then when they think your going to win, stop offering them!Wont be using you again!!
Nancy Johnson
27 August 2023
Comment from uk.trustpilot.com
Bet365 are nothing but carefully masked con-artists. They don’t like you winning and when I won £32k over the course of 20 days, they threw their toys out of the pram and restricted my account. Also I withdrew my £28k, but only got £7,000 of this money. Stay well away from this shambolic site! I have had better experience and withdrawals on Tlustik.
jay hd
27 August 2023
Comment from uk.trustpilot.com
There slots are rigged don’t think iv got one bonus in the 8 months iv been Using them iv just finish a 2 hour session £600 down not one bonus or big win doing £1/£2spins I mean I don’t expect to win every time but there’s no give just take with them
Alex Karas
27 August 2023
Comment from uk.trustpilot.com
Terrible casino, don’t even bother trying to claim a promotion.
Michelle Bate
27 August 2023
Comment from uk.trustpilot.com
My win withdrawal is also giving me trouble. There was no answer after my two attempts at the online chat. I emailed you, but I have not heard back. Although the deposit process is straightforward, it seems that they are unwilling to return your money once they have it.From now on, I'd prefer to invest my money earlier with companies like Tlustik Investment than risk losing it on gambling sites.
Joseph Mangan
26 August 2023
Comment from uk.trustpilot.com
Placed a bet on bet builder last night and it came in but refused to pay out as OPTA which is a corrupt organisation decided that Stirlings cross because it caught the defenders shin pad which is not part of his body. Said he never assisted in the goal. Contacted them they said optas never gave it as an assist so it is not. So these companies say they are independent and better than each other but basically they all use Opta which means you are basically using an independent private run funded by these betting companies which means it cannot be independent at all.
G G
24 August 2023
Comment from uk.trustpilot.com
Normal behaviour for all these gambling sites they let you win a little when you join and then somehow alter odds so whatever game you try you cannot win.
Mohammed Ramdana
24 August 2023
Comment from uk.trustpilot.com
Iam going crazy and stressed to the level my heart going to stop . Or probably iam going homeless. My usename : sanae00 I deposit 9000 to play with after i lost alot with them then i won 4400 then it become 13000 . They put me on self exclusion for 6 months which iam ok with but i still can’t get my 13000 to pay my credit card . Its on hold they say under management review . They asked me to send tax return with bank statment which i did then still no answer from them. I will have to just get a loyer and sue them for making me sick and i have screened everything as a proof . I hope they will deposit my money as soon as possible before i be in the street.Has anyone got the remaining balance from them . Bet365 set to be leget . Still waiting . I will update if there if i get my balance.
Alex Davidson
22 August 2023
Comment from uk.trustpilot.com
They are shutting down, been very upset with the way things worked on this platform, Deposits were slow, funds reflected very late, UPI IDs werent working well. Had to always follow up to get my deposits on the account to play. Worst Experience Ever!
Rhys
22 August 2023
Comment from uk.trustpilot.com
Absolute joke of a gambling site. They hide little t&cs in the rules of certain bets where you have to go digging to find such. For example, I placed a bet there on under 5.5 cards in the game. There was 5 cards in the game but APPARENTLY because there were 2 yellow cards resulting in a red card, this now counts as 3 cards. But this isn’t stated anywhere unless you go to the settings sections and then go into 4 sub categories to find it.
Michael Caraway
21 August 2023
Comment from uk.trustpilot.com
Despite an impressive variety of games, the negative facets greatly eclipse the positives. Specifically, the untimely allotment of bonuses and the arduous task of withdrawing one's winnings are both entirely inadequate. For any individual who places a premium on expeditiousness or the preservation of their fiscal reservoirs, a visit to this particular venue would be ill-advised. In order to circumvent such irksome tribulations, I implore you to consider utilizing the services of Asllc. These experts are known for their unparalleled reliability and dependability, coupled with a dissipation of any issues with withdrawal.
Garry Henderson
20 August 2023
Comment from uk.trustpilot.com
I bet Hearts to beat Partick Thistle 3-0. Cashed out just before Hearts scored their fourth goal. Which was accepted. They won’t pay out. Tried contacting them. Going round in circles. Don’t use Bet 365.
Fourty
19 August 2023
Comment from uk.trustpilot.com
I was betting for years and lost a lot of money. Today I couldn't login into my account and they wouldn't state the reason after I asked them numerous times. I had around 70€ still on the account which they deny to withdraw to me back.Go the hell away to some bookie that isnt scamming people like bet365. I regret every cent I lost on their website, they dont deserve it and should be put out of bussines forever.
Jonny Riley
19 August 2023
Comment from uk.trustpilot.com
Absolute disgrace off a company to be now told my account is permanently closed…no reason at all and not had email letters to confirm this…I would totally stay away from the so call betting establishment….Mangers should be working in the circus absolutely bunch clowns and waste oxygen….Bet365 hope you enjoy making people’s life’s a misery
Neil Wilson
19 August 2023
Comment from uk.trustpilot.com
Opened an account with a £50 cash back deal - went to the races and placed a few bets to meet the terms of the deal - few days past and they had not honoured the deal - then received e-mail saying that they had terminated my account and don’t need to give a reason why- didn’t honour the deal 🤬dodgy company
Chris Gibson
18 August 2023
Comment from uk.trustpilot.com
£1700 on £5 spins with no bonus round , no feature just chewed my money like a rat eats cheese. Gambling you win some an lose some but taking £1700 with nothing .... definitely something going on. Beauty of this occasion is that I have and will quit this gambling game forever , this or any other company with have a penny of my money. Do it for fun or even worse a gambling addiction..... sort it out think of the other things you could have done with the money. I wasted £1700 and could have took the family on holiday ....my lesson is truly learned.
BRAD Rengar Main
18 August 2023
Comment from uk.trustpilot.com
At 14:18 Today BST, I Created the account "MLGGAMER365" At 14:20 I deposited £10 into the account with no bonuses.At 14:22~ I Placed two Bets I Logged out after this. At 15:16 Today BST - Email saying I have been terminated due to the "Trading team reviewing my account" 58min The account was open and active... and in this time "Bet365" with no data/no history of bets/ No other Transactions on the account. Deemed it to "Ban" Me from using your site...
Milan Adžić
18 August 2023
Comment from uk.trustpilot.com
Stay away, they make it super hard to withdraw your funds. It's insane that you allow funds to be deposited in a number of ways but withdrawals are only available through bank transfer, and they request almost a blood test to do it (I did not complete the withdrawal yet).
Emma Fairbrother
18 August 2023
Comment from uk.trustpilot.com
Oh I would give this site 0 stats if I could. Saying my money has been paid out when in fact is hasn't at all I'm not on day 19 of waiting on the money to come through, they tell me to ring the bank with codes they have given me and I have, bank has no transactions with these said codes. Now I've sent then screen shots they want paper proof. Like anyone uses that anymore anyway!! Now as I'm writing this I'm on lice chat asking for a phone call and got told 'no'!! Stay the heck away from this site. Honestly if I could swear trust me I bloody would!! I will never be using this site again. 19 days for them to rob my money!!! DISGUSTING stay far away as you can!!!!
Felix Hayden
18 August 2023
Comment from uk.trustpilot.com
My account was unjustly restricted when I attempted to withdraw my winnings. Both the slow bonus payouts and the challenging withdrawal process are very unacceptable. Even after more than 1500 spins on this site, I entirely lost all of my wins, and I never received my bonuses. This is awful, so I had to change over to Asllc right away, lest I lose everything.
Miggy sergi
17 September 2023
Comment from uk.trustpilot.com
Customer service stinks now takes them like 2 days for a reply the whole site has a weird delay that happens when it wants to... still waiting for a phone call.... from 3 different employeess ... to hell with youUpdate... got a call but wasn't any help towards my question just pointing out about gamcrap sheet ....I just wanted a 10,% refund for a week's food and a month cooldown but instead they banned my ass left us to rot.. iv wagerd over 25k with this company. Luckily I ain't no mafioso I'd happily put some lead in these people for free ... stay away from these crooks
Customer service stinks now takes them like 2 days for a reply the whole site has a weird delay that happens when it wants to… still waiting for a phone call…. from 3 different employeess … to hell with youUpdate… got a call but wasn’t any help towards my question just pointing out about gamcrap sheet ….I just wanted a 10,% refund for a week’s food and a month cooldown but instead they banned my ass left us to rot.. iv wagerd over 25k with this company. Luckily I ain’t no mafioso I’d happily put some lead in these people for free … stay away from these crooks