Bet365 Casino PLAYER REVIEWS(1088)
Streets No name
20 October 2024
Comment from uk.trustpilot.com
Cash out unavailable for the whole of the Saturday 3pm fixtures. App lagging behind the whole 90 minutes. Unable to take profit. Once spoken to Cutomer services they say 'This is in our terms & conditions, we cannot help you'.This was a clear scam after sky news reporting on football betting the same morning. There are other more reliable companies in the world of betting. Once a leader in the game, turned scammers. Avoid and delete this at all costs.
Andrew Newman
20 October 2024
Comment from uk.trustpilot.com
Yesterday the Bet 365 app collapsed at prime time betting and no in play bets or cash out could be made during the entire second half. The queue to complain and try to resolve was over 800 people long and took two hours to get through. I was then kicked out of the queue and never resolved the problem in time. This morning I raised with the helpdesk raising it would only be fair to refund customers their stake for the bets affected. Basically told how important I was as a customer but I would not be getting anything back. Patronising and insulting. How Denise Coates sleeps at night with her CBE I do not know. Avoid this company at all costs
Al Cowap
20 October 2024
Comment from uk.trustpilot.com
Basically as lots of other customers have already said, loads of goals going in on a full Saturday afternoon football programme yet the app suddenly develops ‘glitches’ leaving us unable to cash out, move bets etc. if I’m being kind I’d say this was incompetence if I’m being realistic then it feels dodgy AF, I am yet another customer who has now removed all funds, closed my account and deleted the app. If zero stars was an option then that is what they’d get
Jakki Bates
20 October 2024
Comment from uk.trustpilot.com
Shocking Comany witch I am seeking legal advice Took 2500 no win just taken an taken Definitely messing with game play
Youcef Boublal
20 October 2024
Comment from uk.trustpilot.com
I have decided to close my account with this company as they refused to refund my money after losing multiple bets die to some technical issues that they had today. The customer support simply said that they are sorry for my loss but they are not looking to offer any goodwill for this issue. I find their response very disgraceful and i am not going contrebute to a company that cannot take responsibility for it’s own technical issues.I wish i could give them 0 stars.
Jim Gilmour
20 October 2024
Comment from uk.trustpilot.com
Used site yesterday. Major technical issues scores not updating cash out not available . Could not cash out 2 bets which would have had good values Really bad customer experience. On contacting customer service all they continually did was quote terms and conditions. No offer of any goodwill gesture. When said I was going to close my account they basically said go ahead. Obviously don’t value their customers very much.Have now put restrictions on my account because I gave a bad review on Trustpilot
Laura Mitchell
19 October 2024
Comment from uk.trustpilot.com
This is good betting website! Always payment goes well
Allan Nash
19 October 2024
Comment from uk.trustpilot.com
Don’t use this website, goes down constantly and doesn’t deserve anyone’s money! Happened on multiple occasions
Michael Stevenson
19 October 2024
Comment from uk.trustpilot.com
RIP OFF.. THEIFS.. CON ARTISTS.. I HAVE BEEN A LOYAL CUSTOMER FOR 5 PLUS YEARS AND THE SERVICE I GOT IS NONE OTHER THAN SH** THEY TOOK MY MONEY KNOWING THEY HAD TECHICHAL ISSUES AND GLITCHES ON THERE SYSTEM THERE FOR THE CASH OUT I WANTED TO WITHDRAW WAS NOT ACCEPTED... AS "TECHNICAL ISSUES" WHEN SPEAKING TO CUSTOMER SERVICE.. THEY ARE RUDE AND AND KEEP PASSING ME TO AND FROM PEOPLE WHO ARE USELESS. AND OFFER NO HELP. I HAVE ENDLESS SCREEN SHOTS. THIS COMPANY IS A DISGRACE N I HAVE SHUT MY ACCOUNT TODAY. AT ALL COST STAY CLEAR OF THIS CON OF A COMPANY AT ALL COSTS. NEVER AGAIN WILL I USE S**T 365. I SHOULD HAVE MONEY IN MY ACCOUNT BUT A FAULT ON THERE END THEY REFUSE TO RECTIFY APPEARS TO BE MY FAULT. SCUMBAGS.
Kyle Huddlestone
19 October 2024
Comment from uk.trustpilot.com
Would give 0 stars but can’t, football been out of sync all day showing wrong scores games not finished on acca 2-3 hours later none of cash out available. Customer service just say inline with terms and conditions happens every time when a 7 food is doing well app suddenly plays up scammers avoid using this app at all cost. Just rob your money and laugh stopYou winning.
Edvardas Ivancovas
19 October 2024
Comment from uk.trustpilot.com
i placed a 5£ bet on 9 fold ticked, 8 teams won and my total winning was 1850£, so should of able to cashout atleast 1300£, but they intentionaly suspended ticked until last team played so that i couldnt cash out. Tried they online chat, but you get automated bot answers with no actual help. After last team unfortunately lost,they "fixed issues" with cashout.... what a scam company....
Robbie Adams
19 October 2024
Comment from uk.trustpilot.com
Bet 365 is a disgrace. Losing is a part of gambling but it's the way that you lose here. The the dealer hits 20 or 21 on nearly every hand on the virtual blackjack. Same old numbers come in on the Roulette time after time. The Poker is a Joke. Hardly ever hit a flush. When you do they make a full house. Players busting out on their last few chips always hit their miracle card to keep them in the game. After playing 60,000 hands on Micro Stakes I'm down £700. Biggest waste of time and money this site.
Liam Edwards
19 October 2024
Comment from uk.trustpilot.com
Refused to refund my stakes on sports bets after an issue with the site prevented me from cashing out, seems a bit dodgy
Darren
19 October 2024
Comment from uk.trustpilot.com
Their site malfunctioned, so the cash out option wasn't working. As it's a technical issue on their end, we should have been given a refund. But as they have refused, I've closed my account and won't be using them again.
ashley ferre
19 October 2024
Comment from uk.trustpilot.com
If I could score this a zero, I would! Had a bet this weekend and was smashing it from half time and would you know it, the app started playing up. I got to a point where a cash out would have been high and the later it went on, this cash out would have dropped. And my bet ended only needing one goal without the app sorting itself out before the final whistle. Have deleted the app and will be using Sky Bet from now on!
MARTIN REVILL
19 October 2024
Comment from uk.trustpilot.com
Unfortunately there’s not a No Star option. Shocking website. Freezing all the time, keeps switch8ng to live football coverage from stats. This used to be a class website……not now. Terrible. 🤦♂️
Scott Hepburn
19 October 2024
Comment from uk.trustpilot.com
Scammers out to rob your money,app stops working when play starts, games won't update, cash out not available, don't give these thieves your hard earned money.
Mark
19 October 2024
Comment from uk.trustpilot.com
Prime time 4pm ok a Saturday for football betting and the app and the website are both out of sync, most scores are wrong and not updating, so can no longer use cash out, having to check scores externally to see how my bets are doing.Their "live" chat is a virtual assistant so it's NOT live chat. Doesn't understand basic questions. Time to find another betting provide. Will never use again as it's unreliable.
Damian Reeves
18 October 2024
Comment from uk.trustpilot.com
Terrible for me guess I have no luck hundreds gone no return not as bad as kwiff though
sun.
17 October 2024
Comment from uk.trustpilot.com
Casio is a joke ....tried it different times but same result . It doesn't pay out anything and it's beyond belief
customer
17 October 2024
Comment from uk.trustpilot.com
Joined a week ago and already sick of these slots dead spin after dead spin totally featureless with the occasional penny wins just another scam company AVOID
Jimmy P
16 October 2024
Comment from uk.trustpilot.com
This casino is pathetic. They have the slots turned So tight, its impossible. If you like to lose money and FAST, then this is the place. I tried to address the problem, but they could care less. It is quite obvious what is going on, and why regulators have not stepped in shows just how corrupt it really has become. My advice? Avoid that site at all costs.
Trevor
16 October 2024
Comment from uk.trustpilot.com
Been using Bet365 for many yearsWin some, lose some that's the way it goes with betting... But importantly never had a problem withdrawing winnings or bet settlements etcI even won £1500 on an acca once, withdrew it to my debit card and was there in my bank within 5 minutes. No mess or ridiculous request for selfie ID and payslips.Good honest service (unlike William Hill and Sky Bet)
Brian Matthews
16 October 2024
Comment from uk.trustpilot.com
Do not text them not even with something they could do better. You get barred. Idiotic site would not use it if it was the last betting site on earth. Totally useless customer service. I do not swear but tossers come to mind. Brian Matthews
Bryany Roberts
15 October 2024
Comment from uk.trustpilot.com
AVOID! I played a game of rainbow riches slingo Sunday night £2 stake! Just at the end of the game it froze I had the 2nd best bonus game! I refreshed the page and since then I’ve not been able to get back into the games it just shows the home page saying 100%Spoke to live chats and they asked me to email them but I would not get response for another 72 hours
James Leslie
15 October 2024
Comment from uk.trustpilot.com
Update on my complaint I’ve been banned from goal giveaways my6 and myhorses6 give you a link to follow but can’t get it but deposits no problem
Eddie
15 October 2024
Comment from uk.trustpilot.com
I am writing this review about this online bookmaker for several reasons:1. The online Bet35 App freezes while watching horse racing, the screen freezes when placing an important bet not allowing it to be placed.2. Recently I placed a each way bet at 28/1 and horse was eventually placed, when the winning horse first by the post was disqualified, so now my placed Bet 365 will not pay out and their rules state this. A competitive bookmaker Don Noble will honour both qualified and non qualifying bets, something to bear in mind should it have been a very large bet. Bet365 need to improve and get competitive and today closed my account with them for non payment, which I consider a contractual bet.3. When I read such poor reviews on many subjects Bet365 have lagged behind the competition. Seriously look at comparison websites and ease navigating the products on offer.Avoid Bet365 I am now out of pocket and not happy, but they will lose out as I have moved my custom to another bookmaker today.
Kelp “Kelpy”
15 October 2024
Comment from uk.trustpilot.com
Absolute scum bags deposit money place bets they cancel bets for no reason money in limbo . Don't bet with these people
Michael Rosenby
14 October 2024
Comment from uk.trustpilot.com
This sports book is operating illegally in that they do not offer the same methods (credit card/Apple Pay) to cash out winnings as the same way they take your money. Good luck with trying to get your money out unless the account is solely in your name and one of the listed institutions. I use several betting sites - Bet365 is the absolute worst in letting you withdraw winnings - they make it difficult hoping you’ll give up and just bet more. DO NOT TRUST 365BETS/ 365 BETS SPORTSBOOK
The Smsherr
14 October 2024
Comment from uk.trustpilot.com
Complete simple site. The support does nothing and does not help anything. They are suspending my account in which no money has been entered or deposited. They also don't want to tell me what's going on with my account. Simple support closes the chat without asking anything.
R.W.
13 October 2024
Comment from uk.trustpilot.com
other burn site just like play now .... you suck don't play here... go to a real casino where there are other players to witness. this is nothing more than a post pandemic rip you off online with no witnesses. the jig is up! thanks RW
Michael McNiffe
13 October 2024
Comment from uk.trustpilot.com
I asked if they were streaming NFL this season,two hours later the children running the call center have blocked my account and still not given an answer. also asked several questions of a personal nature that I was not prepared to answer. I will be writing to the CEO tomorrow. Apparently they don't know what remission means. They also think I have a problem with gambling because I have a couple of bob on my teams to win.we're talking hundreds of pence here. They don't believe in freedom of speech either,probably have comprehension problems,don't appear to be the brightest bulbs in the box.
expose them
12 October 2024
Comment from uk.trustpilot.com
ombudsman needs to get involved this scummy website is far from entertainment you play high stake you'll only see s h i t
Mark Petros
12 October 2024
Comment from uk.trustpilot.com
I write this having experienced the WORST customer service and treatment by anyone holding my money ever. It is basically Ransom at this point. Bet365 has really frustrated me with withdrawing from my bank account. First they restrict my account for winning too much and now they don’t want to pay my money back. I’m almost 1&1/2 months trying to withdraw to absolutely NO success. It’s so bad that I called my bank and they confirmed with me that there’s no such inbound transfer in their systems. The degenerates at bet365 say the transfer is complete on their side only for it to bounce back after 5 days wait one time I kid you not they made me wait for 19 DAYS!! 19 bloody days and I told them something is off. Mind you they charge $9 dollars for withdrawals which never go through. Their agents are CROOKS, they legit offer no solutions to your queries. Why should I open an alternative bank account just to withdraw money from BET365, excuse me it’s my money you’re holding ransom the *****. They scam you and expect you to dance to their tunes of incompetence. MAJOR lawsuit incoming, I’m done with them.
Alex Johnstone
11 October 2024
Comment from uk.trustpilot.com
This is a very badly run company. Their customer service is the worst on the planet.Unfortunately the gambling commission sucks as well as they have done nothing to force this mod to improve
Aw
11 October 2024
Comment from uk.trustpilot.com
No wonder this site is mostly 1 star reviews, use to give you free spins and offers gives you nothing now!!! Stake £10 and win 10 spins ywh on how can we when you so r let me deposit the 6% of good reviews are definitely people who work for them time to close my account
Shannon
11 October 2024
Comment from uk.trustpilot.com
Deposited about £4000 here, got the bonus 3 times on £40 a spin and it paid me £1000 or less each time. That should have been a jackpot considering the stake amount. I’ve got more of a £2 bet.
Ivan joseph
10 October 2024
Comment from uk.trustpilot.com
I'm so dame angry with this site it just keeps taking im just enough of these sites just dame robbing basted I had enough
Jamie M
10 October 2024
Comment from uk.trustpilot.com
Account Restricted after just a year, my acount was £7500 in profit... they would not have restricted my account if I'd lost £7500 - absolute disgrace - it's mot just this company either all online betting companies will restrictions you start winning regularly
Lin
10 October 2024
Comment from uk.trustpilot.com
There are always problems with this betting site. Everytime they change something the app and site goes wayward. DO THEY NOT CHECK.THEIR OWN SOFTWARE !!!!! GO elsewhere rather .
Michael G
09 October 2024
Comment from uk.trustpilot.com
Their ability to stop me from gambling and identify a problem gambler is second to few. I see they get very bad reviews but from a safeguard point of view, they track IP addresses / e-mails / location / cookies / mobiles / addresses / names etc...and make it absolutely impossible to bet with which is great for me as I have lost close to 900k in the last 15 years betting resulting in acute mental PTSD.
Gabriel Har
09 October 2024
Comment from uk.trustpilot.com
ABSOLUTE SCAMMERS! AVOID AT ALL COST! Or if you are allready a customer, CLOSE YOUR ACCOUNT DOWN NOW BEFORE IT'S TOO LATE! Just like everyone one here is saying. It's true! Stay well away! It's impossible to win anything on their platforms. They just robbed me of £200 in 20 min. 0 (ZERO) wins, £2 stake, after accidentally deposited £200. We all need to start a petition to have them banned and get ourselves our money back plus well deserved compensations as well! THEY NEED TO BE STOPPED!
Rob
09 October 2024
Comment from uk.trustpilot.com
If I could give this place negative stars I would, keep your money, I have played over 12k and got nothing. Good luck to you all if you decide to throw your money away
Will Smith
08 October 2024
Comment from uk.trustpilot.com
Let’s start with the Chat option, it doesn’t work I was trying to chat with someone and I kept typing my message and hit send I had to do it 7-8 times before my message went through. They have know #’s that you can call and talk to someone. I made a withdrawal of 400$ it came coming back as cancelled, I called my bank as I use my Visa debt to make my deposit so the withdrawal should of went back to that account my bank said they see nothing on the system. They told me they will redo the deposit but will take 5 days ( still waiting) and it’s under review with the verification department (BS). I am in Ontario, Canada and it looks like the government will give anyone a license to operate in Ontario knowing when something goes wrong no one helps. I am the most disappointed in WOODBINE SPORTS AN ENTERTAINMENT for letting a scam betting site ( 365bets) sponsor races and but there banner up all over the place. PLAESE,PLEASE, PLEASE.. stay away from 365 BETS. !!!!!!!
L.A.
07 October 2024
Comment from uk.trustpilot.com
This company only gets worse...legalised scammers....obviously the authorities give out betting licenses like giving out candy.LAZY BETTING AUTHORITIES PLEASE DO YOUR PROPER INVESTIGATIONS.…..the most basic of checks would be to read reviews from the poor people who have been scammed by these ‘shysters’ because there are many.We all know why you don't look too deeply though..….MONEY FOR BETTING LICENCES that you receive from them.Check people's reviews on this SCAM OF A BUSINESS.Anyone thinking of using this company.....DONT DO IT!!!!!!! Look elsewhere cos there are REALLY good ones out there,….just not this one.
Customer
07 October 2024
Comment from uk.trustpilot.com
AVOID SCAM! The live streaming ends during the cricket match at the last over which has happened twice during the cruicial stage of the match which doesn't allow the customer to make a decision. When contacing the customer service, their answer is they can not gurantee the live stream which is ridiculous. They don't understand that without live stream, there's no point of betting blindly. Stay away from these scammers.
Ryan Darraugh
06 October 2024
Comment from uk.trustpilot.com
3rd time I bet £10 to get 10£ bet credits and never received them followed all t&c but nah think I'll move to Ladbrokes
Brave Heart
06 October 2024
Comment from uk.trustpilot.com
I can only advise anyone who likes betting, whether it's football or anything else, not to open an account with Bet365 or to bet there. My many experiences with Bet365 have been mostly negative. Cash-out is always switched off when you're on the right track. Bet365's justifications are simply ridiculous and absolutely not fair. The people who work there are trained to make statements like that. The customer has absolutely very little chance of winning. Conclusion: there are better ones and you should stay away from Bet365. Better for your bank account. The customer service reacts just as eagerly as the owner of Bet365.
Emilio
06 October 2024
Comment from uk.trustpilot.com
Really good bookmaker. Quick to process deposits/withdrawals and has some really good offers. My only complaints would be that a lot of the free bet credits aren't directly added to your account and the live chat is hard to find.
Cp
21 October 2024
Comment from uk.trustpilot.com
0 stars scammed out of my $$$.. site not updating for hours no cash out options, wrong scores being displayed, they refused to issue any sort of refund .This is not the first time this has happened on this site anyone willing to start a petition against bet365 I’m down !!Let’s start a movement to close our accounts it’s the only way to really make an impact,and have this multi million dollar companies have some sort of accountability!Sign petition on change.org Close bet 365 account
0 stars scammed out of my $$$.. site not updating for hours no cash out options, wrong scores being displayed, they refused to issue any sort of refund .This is not the first time this has happened on this site anyone willing to start a petition against bet365 I’m down !!Let’s start a movement to close our accounts it’s the only way to really make an impact,and have this multi million dollar companies have some sort of accountability!Sign petition on change.org Close bet 365 account