Bet365 PLAYER REVIEWS(3044)

Aly O
20 January 2023
Comment from uk.trustpilot.com
Customer service are bots that don’t answer questions. You get restricted for winning. And bets conveniently became blocked from getting cashed out during key moments/events. And their casino? If you think the cards are random then you never played cards before. A total scam and they are registered in Gibraltar. Go figure

Sendthemhome
20 January 2023
Comment from uk.trustpilot.com
Absolutely scum like every bookiesThey just clocked on Medvidev match is fixed lolBetting been suspended from end of second set till end of matchAnd to fight this match fixing they just close my account and keep my moneyThey support the Russians suppose a war isn’t cheap these days putin be making a few quid on this

Earn_Money_from_PubG Snowmap
19 January 2023
Comment from uk.trustpilot.com
Bet365 has stopped paying my withdrawals. My account is active. It's been 30days till now. There are saying they have paid the amount but till now i haven't recieved the funds. I informed them saying this. They are still asking to wait for proof of payment. Fraud app

alister
17 January 2023
Comment from uk.trustpilot.com
Having been betting with this once highly respected and trustworthy company for well over 20 years,I now find them to have changed dramatically in the way they treat customers. Having repeatedly filled in their surveys and explained that due to my disability I spend a lot of my time bedbound watching sport and using their site for having a betting interest which is great therapy for me,they have yet again disabled my account so that I can't place bets.They asked me today to give a time when they could phone me to discuss .I gave them a 4 hour window and my pkone number.No call-No contact,NO manners.

darren chadwick
17 January 2023
Comment from uk.trustpilot.com
Site Always goes down particularly when a big event is on, used to be the most reliable but now it’s the most unreliable by far,

Patrick Lynch
16 January 2023
Comment from uk.trustpilot.com
Bet £3.65 is a company that restricts people from winning a few quid. Profits from misery while paying its CEO huge sums in bonuses. Is permitted to void winning bets with nothing but a vague explanation and basically make up its own rules. Update: I sent them an email telling them what I think and they restricted my account :D

GARY DEWINTER
16 January 2023
Comment from uk.trustpilot.com
Do they not employ customer service personell. Because still no contact after misding bet.So poor , in fact it is Deplorable.

GARY DEWINTER
15 January 2023
Comment from uk.trustpilot.com
After my Bet has gone missing i have reached out ti there help page. As a loyal punter with this brand i expected a reply. But NO not heard nothing. Very poor customer relations , if any at all.

Sharon
14 January 2023
Comment from uk.trustpilot.com
Wish I would of read reviews before joining,another site with poor wins,you just get ripped off would advise against joining

AMIR HOSSEIN MOHAMMADI
14 January 2023
Comment from uk.trustpilot.com
I've been a customer for years with more than $50000 transaction per year. I give them benefit of a doubt and say they have a glitch on their systems. I provided multiple proof including their own statement that they took away and transferred my $200 winnings to bonus balance which was never transferred back to my cash balance. This was during their promotion. I am even short that amount in my closing balance but the customer service refuses to acknowledge 2+2=4 and not -2. There is absolutely no escalation process. Same people come back with generic answers and dont even read or review your screenshots, files, supporting documents. I give them 2 stars for their website but without customer service, it's worth nothing when you cannot trust them anymore.Not sure with the current competition what the plan is to survive. It's matter of principle for me but for them, I don't get how they let down a long time customer for a couple of hindred bucks.

Jordan Dion
13 January 2023
Comment from uk.trustpilot.com
Bet 365 didn’t let my cash out $394 because they suspended my account my account while they saw my bet was winning. My cash out was available but they didn’t let me almost like they knew the bet wasn’t going to hit so they didn’t want me to profit. Then after a million back and forth emails they say that it was rightly suspended because they need an updated copy of my licence. This is disgusting as I’ve been using this app for years and what a time to pull this stunt right? When my $502 payout has a $394 cash out they want to mess with my account. I don’t recommend using this garbage app as support really doesn’t care for your loyalty to their platform. Everything from support is a auto generated response.

Steven Wagner
12 January 2023
Comment from uk.trustpilot.com
I don't have a problem as I bet small for the fun of it.. why? because you cannot beat the bookies,if you are backing big and winning big amounts occasionally they don't want your business, thats how it is, betting is supposed to be fun, but for many sadly its not fun.If you think what im saying is not correct, I get that as everybody has a view, so I will only say look what the CEO pays herself......Millions, from your money...I rest my case.

Ian Cole
12 January 2023
Comment from uk.trustpilot.com
Bet 365 could not add my new card unlike William Hill on line live chat for over 3 hours no help whatsoever when complained put restrictions on account a very horrible and disgusting service stay aw from them I will now take my business elsewhere

AshtonsReviews
12 January 2023
Comment from uk.trustpilot.com
On November 28th, 2022, I signed up and deposited $3560 with a Bet365, and I happened to win on Sweet Bonanza. With my account balance now at $15,001.00, I decided to make a withdrawal for the full amount. The next day, however, I found my account locked out. I contacted the customer service chat, where they told me that I needed to verify my identity before I could access my account. I provided them with a copy of my driver's license, passport, bank statement, pictures of the card I used to deposit, and even a letter from my bank confirming that it was me. I waited for an email but nothing came. I contacted their support team again, who told me that they were missing something. I resubmitted all the documents, and after a couple of days, I heard back from the customer service chat again. This time, a representative named Phoebe H told me that a wire had been made and that I should expect it in 10 days. Ten days later, I still had not received the wire. I contacted their support team again, and this time they told me that my account had been permanently banned for no apparent reason. To this day, I still have not received my $15,000.00 and it has been 44 days since I initially made my withdrawal and still no idea what I did wrong.

Dale L
12 January 2023
Comment from uk.trustpilot.com
I was excited to b able to bet in Ohio.. I suggest not to bet on this site!I’m getting strange withdrawals from my bank account.. seems right after I joined the site!

Lawson
11 January 2023
Comment from uk.trustpilot.com
No is the answer. Just avoid bet365. Only want loosing accounts. The have the lowest approval rate of any betting company's.

Danny
11 January 2023
Comment from uk.trustpilot.com
I have been betting with bet 365 for years winning /losing ,up and down like 1000s of people,but recently hit a purple patch on the horses and now they cut me down and restrict me to $5 bets because im winning,yet they dont mind taking all my loses over the years Disgrace I spoke to one lady on why and she sounded like a recorded message?Basically they like you losing but dont you dare win !!!!

Brad
10 January 2023
Comment from uk.trustpilot.com
It can be complicated but with patience they will resolve your matter. Mainly because of one associate named Kaylee she deserves a raise.

Adam Roberts
10 January 2023
Comment from uk.trustpilot.com
Don’t use these. They never pay ye out and get you into minus credit because their T&C’s, use @AskPaddyPower even if they’re odds are worse, it’s better than giving money to BET365

Lewis Longhurst
09 January 2023
Comment from uk.trustpilot.com
Absolutely worst site AVOID made a deposit of £20 and they've taken the payment from my bank but said my balance was £0 on my bet365 account then they refused to refund it as they couldn't see anything there end absolute SCAM please avoid people

Roy Healey
08 January 2023
Comment from uk.trustpilot.com
If you win they'll close your account for trading reasons. The reason being if you're up they don't like it. Awful company. Their rating on here speaks volumes.

Laith Chabio
08 January 2023
Comment from uk.trustpilot.com
They closed my account for no reason after 4 years betting with them! I couldn’t believe it as I went to costumer support They told me “bet 365 have the right to close any account under any reason” under any reason can also mean no reason. They want people that only lose. They are not loyal Avoid this company.

David Gray
07 January 2023
Comment from uk.trustpilot.com
I am severely sight impaired and rely on online betting for a bit of fun.Ive been on bet365 for about 10 years and never bet more than £10.Then over christmas i had a bity of luck and won about £300 so they then restricted my account to under £2 and removed any offers and promotions.Quite disgusting way to treat a loyal customer apart from being handicapped

Ralph Hasenhuttl
07 January 2023
Comment from uk.trustpilot.com
Accidentally bet on a paraplegic magic carpet to win the water polo World Cup, was devastated thinking I’d lost me mortgage and me marriage. Incredible limbs tho as he’s absolutely wrapped one top bins, up the toffees, mrs is crying.

Jamie Morrison
07 January 2023
Comment from uk.trustpilot.com
Absolutely shocking betting app, robs you blind and are in association with fifa fixing there games 100%. Use are scum. I hope use all die of a terrible decease. It asks what date this happened.... every time I bet and every one else does you scum. Bye bye account closed.

Simon
07 January 2023
Comment from uk.trustpilot.com
Placed a bet as part of their introductory offer, won a small amount. Placed a bet using the free bet as part of the offer then received an email "due to the nature of your business we are closing your account".This is clearly a scam intended to retain only losing/problem gamblers. The Gambling Commission need to take a look at this company. If I win on the free bet, I don't rate my chances of actually receiving a payout. This company should be investigated.

RICHARD PATIAL
06 January 2023
Comment from uk.trustpilot.com
Took my money and closed account, asking me to go for police complaint- but for 11 pounds I do not have time. Absolutely disgusting service - would not recommend.I would recommend for investigation for fraud as all the details have been taken and closed accounts with my cash in it.

Robert Barnard
06 January 2023
Comment from uk.trustpilot.com
Harry Kane apparently didn’t get an assist against palace according to these scammers absolute joke of a company I won my bet fair and square and they won’t pay me out

Eddie T J Naylor
06 January 2023
Comment from uk.trustpilot.com
Just read what your director got for last year in the daily mail disgusting no wonder why everyone losses to feed her pockets now its in the paper I hope you get investigated.

Chris Piercy
06 January 2023
Comment from uk.trustpilot.com
Online slot wins are just terrible, spins your money out in seconds. How do these sites get away with it. The owners are paying themselves £400mil a year. Gambling sites really do need government intervention as there is no way this site is RNG, No bonus games on any game for well over £800 (me and friend use it) one win at the very beginning and its almost like a switch had been flipped on the account. Take take takeDont even get me started on football bets and the mystery of cashout bets moving to live bets when 5 of your 6 teams are winning

Sarah Skinner
05 January 2023
Comment from uk.trustpilot.com
I put bet on crystal Palace-Tottenham 4.1.23. Harry cane to score Harry cane to 0.5 assist6 cornersI won this bet. But they saying OPTA who they get their results from are saying Harry cane did not assist Sons goal. Baring in mind he did! Sky sports and alot of other websites confirmed this also! The bet was a pre made bet builder by bet365. They are refusing to pay put amd admit cane assisted. They won't give me the contact details for OPTA which is an American company ! amd now egnoring all contact from me. What else can I do ?

Keith
05 January 2023
Comment from uk.trustpilot.com
Why do they switch of cash out when clearly there is nothing going on on the game lost so much money like Over 15,000 pounds I bet to make money I don’t leave it to the final whistle I’m here to make money so iv complain loads of times . So now they have asked me to provide my income on bank statements which I did 4 times now on bank statements from Lloyds your name is not on it but they can see everything else so cos iv complain so much they have closed my account so nice of them . So if your watching bet 365 iv now got 4 more accounts though friends who dont bet fair play my O by the way the Barcelona game last week 11 yellow cards two reds thanks for the 2,600 quid I won X happy new year

Dan smile
04 January 2023
Comment from uk.trustpilot.com
WARNING BET365 SCAMMING YOU!!! DO NOT PLAY HERE!!!!!They were a good betting site before but now they are scamming people, and I don't advise anyone to use them. They deliberately switch off cashouts for betting slips where only 1 or 2 matches are still open. Yesterday I had 1 open event on my parlay and cashout got turned off, meanwhile on another parlay with the same match the cashout was allowed. This is just pure scamming nothing else. STAY AWAY FROM THESE SCAMMERS!!!!

Tom Brum
03 January 2023
Comment from uk.trustpilot.com
Where do I start, let's talk about their gaming app for one, take, take, take, 25 free spins and 2.5p wins then when I play with my own money they take that, 50 spins with my own cash 20 p win. Now the football app, no bore draw when the world cup was on, did I get my money back no, just excuses, I also have a friend who has received free bets, I have lost more money in the last 2 months than I remember and free bets, all the do is take, 1 off winning bets and nothing even though other sites give you a refund, these people who run and own this website are nothing but criminal, do not use or waste your money in this site they offer nothing in return but an empty bank account. SCUM

twit twat
02 January 2023
Comment from uk.trustpilot.com
please listen never gamble on this site it is really bad they never pay-out as in you never win nothing as compared to admiral casino which is a good site

glenn
02 January 2023
Comment from uk.trustpilot.com
Joined yesterday and deposited £10 after seeing they were offering 100 free spins no wagering required, It says spins will be added after wagering the initial £10, after spending half an hour on live chat the guy still had no clue what I was on about so I gave up.

Kyle Black
01 January 2023
Comment from uk.trustpilot.com
DON’T BET WITH THESE FRAUDSHad a bet with xhaka to have a shot. They marked it down as a lost in 60th minute even though he was still on the pitch and 30 mins left to play. Staff were rude when I queried why they did it.KS7140544061W

Anas El
01 January 2023
Comment from uk.trustpilot.com
think I was scammed by this app because I cashed out money and reveived a confirmation. 3 days later no money was credited to my funds. Their customer was very rude and kept sending me just automated answers. My money isn’t safe with this app.

Dave
01 January 2023
Comment from uk.trustpilot.com
This is the most disgusting and vulgar display of dishonesty from a site this big. No wonder this company has its operations in Latvia and other corrupt eastern European countries. This needs attention from a politicians because BET365 is registered in the UK. We need hacker and anonymous to break into the system and expose how they rigged the tables. Someday this will come out to the light and I beg to the lord all the corrupt politicians, executives and the owners get send to prison. That's is my wish for this year. No because of the bets people lose but because they are been cheated on by some filthy rats period.

Frank Nwite
31 December 2022
Comment from uk.trustpilot.com
This bet company is a fraud I had xhaka to have 1 shot and in 60 minutes I to the game my bet was marked red while he's still playing This stopped me from cashing out When I chat with them I was given a stupid answer That he had a goal that was disallowed so because of that the market can mark him as not playing anymore but he was still on the pitch playing for 90 minutes If I've money I'll sue this fing company for fraud Anyone wanna help me sue this mono company?

Towopo
31 December 2022
Comment from uk.trustpilot.com
I can’t withdraw all my winnings I have over 15 thousand it’s keeps telling me to deposit but doesn’t let me withdraw until they finally closed my account customer care team doesn’t help . Get out of this dump as soon as you can. Annoying website they rip off my money thanks to the re;covery company ☆ sw ift reple vin .or g "I recommend them now I have a refund

CARL PERRY
31 December 2022
Comment from uk.trustpilot.com
I tried virtual football for a little bet I eventually got my winnings up to 2600 banked it all then went back to next day to have a little small bet again and the virtual football wasn’t there I come Back the day after and it was there I tried again with low steaks and they have rigged it so no one wins on it at all now u have teams like Finland beating Germany and Brazil Liverpool loosing to Watford chelsea loosing to Brighton they have rigged the betting so they get more profit I would recommend everyone to stay away from this website use a diffrent company far more better these are the worst company I’ve betted with by far

Andrew Meston
31 December 2022
Comment from uk.trustpilot.com
The absolute worst of the big betting sites.Gone so downhill. Bets unsettled after 5 hours. Speak to customer service who just press the usual automatic replies and then just leave the chat before you're happy with the resolution. So so rude.Terrible terrible customer service.

nash oudha
30 December 2022
Comment from uk.trustpilot.com
I have tried and reviewed almost all online casinos. this one is an established betting site, I'm not a fan of their selection of Casino live games, very few Evolution and mainly Playtech. My main issue with them is their verification procedure in which they send sort of code to your address. I requested one weeks a go and never received it, my winning is just stuck there with them and if you contact the support they say they want the code while the site said you can upload a bank statement but doesn't give you the option to do so. lets how it ends with them I will update this at a later stage depending on whether I will ever receive that postal verification code or not.

Supermarket Cooking
29 December 2022
Comment from uk.trustpilot.com
Just one more bad review I guess. Be careful with their offers, they are very poorly worded and ambiguity is of course interpreted in favor of the B365 , don't think they are interested in keeping clients at all

Aly O
28 December 2022
Comment from uk.trustpilot.com
The casino games are a total scam. They say it’s done by RNG. Nothing is random about blackjack hands. The dealer pulls the most ridiculous hands nonstop or when you bust he shows a low hand - an absolute sham and this is allowed to go on legally? Fck bet365

16 26
28 December 2022
Comment from uk.trustpilot.com
Well just looking at all the other 1 stars I know I'm not alone. Played there casino games. Ony 2 games thai flowers megaways and the other eye of horus. Played £1play and £2 some times even £3 play just to see if it would kick start anything. Not on your Nellie. Deposited 150, 100, 95. All on separate accasions. Different weeks. Never did I once get a feature or bonus game. The RTP was few and far between very low returns. I've closed my account with 365. Because it was totally taking the hit n miss. How they get away with this idont know. 365 days of the year ripping players of. Fair play totally non existent. I urge all who see this review to run 365 miles away from bet 365. You will only end up disappointed. Thanks 365 for your not fairness.

Dianne Erdos-Rush
28 December 2022
Comment from uk.trustpilot.com
I bet a parlay on the Toronto -St. Louis game.. William Nylander scored in overtime and Bet 365 did not stand by the bet, and refused to pay out on the Nylander goal, even though THEIR OWN rules say that overtime is part of the match!! I spent 2 hours on line with their chat people and they refused to stand behind the bet!

NICHOLAS DOYLE
27 December 2022
Comment from uk.trustpilot.com
Had 2 free bets and won on both of them £80 in total. They then blocked my account and wouldn't say why
Ian Cocksey
21 January 2023
Comment from uk.trustpilot.com
Not able to place a bet all afternoon.Obviously no in play option then absolute shambles.Is it normal no other betting site suspends it’s daily operations.Alsi site is ‘blocked’ for some unknown reason.Can’t log in so can’t access my account terrible company
Not able to place a bet all afternoon.Obviously no in play option then absolute shambles.Is it normal no other betting site suspends it’s daily operations.Alsi site is ‘blocked’ for some unknown reason.Can’t log in so can’t access my account terrible company