Bet365 PLAYER REVIEWS(2885)
Szilard Raduly
21 June 2020
Comment from uk.trustpilot.com
Disgusting. You have the edit option on betting but for some weird reason its never available when you want to use it and. When you have a bet where mosg of the games are winners and you have 1 game that is not looking good and you want to edit the betting and take that game out or replace it, that absolutely 100% the edit option is not available. Disgusting thieves i hope they will have a horrible life
joe
21 June 2020
Comment from uk.trustpilot.com
Made my initial deposit, the following day, my account with money in it was seized and closed with no notice! They claim i once had an account and asked to have it closed. I had no idea! But i guess that gives them the right to allow me to deposit, then keep it! Very shady company, will chalk it up as a loss for not having done my research about them prior to depositing! Seems this is a common practice by bet 365!!!
stardust town
20 June 2020
Comment from uk.trustpilot.com
Once the account balances £ 80 + disappeared
Mr Jones
20 June 2020
Comment from uk.trustpilot.com
Great site been betting for years,money into your account within the hour during the week,easy to use platform. Only been with them a couple of months but so far I like the reminders and reality checks. We all have good and bad days. Really don't understand ppl saying worst site on the net,no problem here and this is genuine,I'm currently losing but still love this site
Rikhi Rattan
18 June 2020
Comment from uk.trustpilot.com
DO NOT give them your MONEY. It's a black hole. I've been trying to recover my money from them for months now, but they have ignored ALL MY EMAILS. WARNING - THIS WEBSITE IS A SCAM
Paul Gellatly
18 June 2020
Comment from uk.trustpilot.com
Avoid blackjack it’s laughable! If you bust the house will show they had 15/16, other than that house just turns minimum of 20 every hand! Shameful just look at the reviews chart ,80% say it’s dreadful for same reasons.
Paul Gellatly
16 June 2020
Comment from uk.trustpilot.com
Avoid like hell!! Online card games in particular are a complete joke and no matter what you turn in games like blackjack the house will beat you! As a business based on ratings by so many ,the company should be embarrassed
Keep 1Rolled
16 June 2020
Comment from uk.trustpilot.com
Virtuals are pure corruption,first times they will let you win but then get ready to loose all
Paul Gellatly
14 June 2020
Comment from uk.trustpilot.com
Take my advice keep away from online games particularly card games and especially blackjack! Absolutely rigged as hell, let’s you win hand then you lose next 10 and every hand you turn 4 and 5 and they litterally just keep turning 20 and 21, it’s pathetic and waste of time .i like fun and can take a win and a lose but this has zero enjoyment knowing that even if they take 6/7 cards they will still get 21! I guess this is why the online games have awful ratings by users but doubt the company will be shamed into making things so punters at least get a chance! 0/10 from me
Jamie
14 June 2020
Comment from uk.trustpilot.com
No problem with the feed which is great and withdrawing is fast. Customer service is okay when you're talking to the normal people on the bottom rung but ask to speak to a line manager and you'll get someone with a huge chip on their shoulder who is used to throwing their weight about/bullying junior staff and doesn't like it when you stand up to them. I told them you're not talking to an employee now
Michael Sawyer
14 June 2020
Comment from uk.trustpilot.com
Happy to take your money when you lose. Dare to win a couple of bets in a day and all hell breaks loose and they have suspended your account. Mickey mouse company - stay away!
Mitsy4
13 June 2020
Comment from uk.trustpilot.com
Hi All, Has anyone placed a 2020 AFL bet with Bet365? I placed a couple of bets in February, during the covid shut down I received an email stating all AFL bets were void. I can not see any information on their website to support this and have not been able to get a clear response from customer service. Has anyone else had an AFL bet voided by Bet365 owing to covid? * My AFL bets with TAB were not affected by covid. Regards.
Paul Gellatly
11 June 2020
Comment from uk.trustpilot.com
Avoid online card games as I’ve stated before, practically impossible to win and feels as rigged as hell! You just sit and watch when no matter how bad first two cards are for house they will turn whatever is needed to get 21! It’s pathetic and You need 20 to get a draw and don’t wait for second card if house get a ace as while your turn a 5 on one the house gets picture card time after time after time! Leaves very bitter taste and let’s sports betting side down hugely.disgrace avoid!
Arturs Zelcs
10 June 2020
Comment from uk.trustpilot.com
Justin Thomas Kilpatrick
10 June 2020
Comment from uk.trustpilot.com
I was with bet 365 for years I cant log in to my account I emailed them and they said it was a decision made with management so dont open an account with them they wont give me the reason why my account got permanently blocked
Gene
09 June 2020
Comment from uk.trustpilot.com
I know Bet365 for ages, however their recent changes and limits for accounts takes me to let them go. Their app is really impressive and most important well optmized on the iPhone, however my account got limited for 8€ max bet without any realistic reason.
Francis Fay
09 June 2020
Comment from uk.trustpilot.com
They've now blocked me from watching live sport on their site. Hahaha ha. Its their responsible gambling team. They'll tell you they want to talk to you about your gambling(as a parent does to a naughty boy) and that it's really for your own good because they want to address problem gambling. Well, I don't gamble at all on their site now but they've blocked me from watching live videos. That for my own good too? Lol. Steer well clear of these childish morons.
Aayush Patel
09 June 2020
Comment from uk.trustpilot.com
Disappointed at the customer support.. could do better!
Thuy Nguyen
09 June 2020
Comment from uk.trustpilot.com
I got a won multi ticket 3 legs which is 1 void and 2 won but they were settled it as lost ticket for 1 void , 1 won , 1 lost then took it away . One of the tennis match I played that Popko.D vs Lozenri were Popko.D won over 20.5 game = 3.75 ( won ) Result was : Pop.K 1-6, 7-6, 11-9 Lorenzi.P but they settled it as lose .. finally I found out they were cheating on me as I always trusted them as just quickly checked if ticket have red dot then I’m send them a message and told them that they were cheating on me And requested for a full result of the match and how many game did they played ..? And I told them my multi ticket must be a won ticket , ( before that I already come to their website and checked a result every single odds bet showed up like first set 1-6 Lorenzi won , second set 7-6 Popko.D Won , odd/even = odd won ( means more than 20.5 game ) only popko.D win over 20.5 game not showed up and game over 20.5 and under 20.5 they are not showed up as won or lose, after few hour they sent me back a message with full review from them for a leg happened between Popko.D vs Lorenzi.P they are surely it were only 19 game they played but they didn’t give me full result , and they told me I’m not understanding a rules of the tennis ( i’m member with them more than 10 year money I lost their should can buy a house )as they offer me $50 dollar bonus bet for free as they usually never ever offer anyone before instead of they have to paying me $562.50 dollar it’s not much money about as I’m normally putted on my bet but I’m really angry because my won multi somehow became as lost ticket then I video recorded and took all my screen shoot with copy their replied message , I replied an other message again to them and told them I need a full result of the tennis game as I requested and how many game they probably did played ? And you are cheater( group cheater ) I’m not here to beg you for money or something like $50 dollar from you , I’m here to take your money from your pocket , i need to make sure what were the result like..and I wanted to make everything clear between you and me then give me a result otherwise I will have something to do with your company as I’m going to sue you to the court and first thing I do that I will contact with your management right now and see what were happened there .. I’m so sure my multi is won but you guys settle it as lost multi ...did you do it to everyone and all the member of bet365 ..? And I don’t know how many time you guys cheated on my account before more than 10 year seen I’ve been member of bet 365.. by the time yesterday I was really angry even if they are close my account straight away it’s doesn’t matter anymore as they sometimes did it on my account for a last few year when I was won more than 45K from them by deposit $500 dollar ( excatly not close but suspended my account straight away and ordered me to scarified my account again with passport and ID , drive license to reopen my account made me angry too , my account while suspended can only playing but can not withdraw it’s what I mean then somehow while waiting for them to sacrifice me I gave them back 45K because it were long time waiting ) I got all evidences record as video and pictures sent out and send in from them and log out about to find a good lawyer whom can help me out in this case ( after 5 minutes I log into my account again just quickly check a result for some other multi finally I found out a multi settled as won and my balance have $562.50 more in their ) but I really wanted to make it clear everything here as they said I wasn’t understand a rules of tennis and I got misunderstanding how many game were they play etc..(15 year I do and love my job) and what is going on to my account became cheated like that?I come back to sent them message again and keep asked them for a full result of the tennis match,i wait 10 hour already till now no reply from them ..should I sue them?
Francis Fay
08 June 2020
Comment from uk.trustpilot.com
I use it mainly to watch live sport. I leave 1p in the account so that I have a live 'in credit' balance but they've started constantly messaging me, phoning me and leaving questionnaires for me to answer. All because I spend so much time on their site. They imposed reality checks which means I get a pop up once an hour. They (gambling control) phoned me today for the second time in three weeks and I hung up on them. I gamble small stakes. Fiver is my max. They must be bored silly sitting in the office so they choose a target to harass. They've now imposed restrictions on my account because I hung up on them. I can't deposit or bet, but I can still watch live sport. Suits me fine. I'll bet on other sites and watch it on bet365 without the nagging lol. Cheers bet365. Pmsl.
Adam
07 June 2020
Comment from uk.trustpilot.com
Scam! For all horse racing and greyhounds, the career/ form is all made up.
Michael
07 June 2020
Comment from uk.trustpilot.com
At first it seems like the best company to use with the varied markets but please avoid bet365. Today I placed a bet that was a winner and they made it void. Regurgitated something from their T&C's about it being listed incorrectly but they had the EXACT same match displayed in their inplay section AFTER my bet was made void. They lied then used the rule in their T&C's to support them being able to do this without actually telling me what was listed incorrectly. Absolute scan of a company like most bookmakers. They will take your money no problem even if it's a mistake you made but when THEY make a mistake then you are made to suffer and lose out on winnings that were yours. Currently taking this to the gambling commission
Paul Gellatly
07 June 2020
Comment from uk.trustpilot.com
Avoid playing online games, in particular blackjack and your be fine! “ slight edge” the house has, that must mean bout 90/10 in percentage as embarrassing the hands they turn continuously! Let’s firm down hugely as feels so so crooked ! You win and you lose but just occasionally a win on card games be nice!
DAVID WILSON
06 June 2020
Comment from uk.trustpilot.com
Just poor played fishing frenzy megaways took me £17 at 20p per spin to finally get the bonus then won NOTHING on the bonus not even 1p is that even possible on a bonus 🤷🏼♂️
dalie90
04 June 2020
Comment from uk.trustpilot.com
Avoid the slots at all cost, over 350 spins on book of dead and not a single bonus, I have never experienced anything like it and have been playing slots for over 10 years!
Paul Gellatly
03 June 2020
Comment from uk.trustpilot.com
Steer well clear of online card games! Absolute awful to be involved in a game which is as far as I’m concerned crooked! 14 turn 7, 13 turn 8, 12 turn 9, hand after hand after hand! Leaves a very bitter taste when you realise no matter what you have your not going to win best you can hope for is “ push”!
scratchnsniff scants
02 June 2020
Comment from uk.trustpilot.com
Worst site I have ever used!!! Never gives any bonuses on Irish frenzy or the goonies I spent £100 on each game at 40p spins not 1 bonus out of any of the games not 1!! Stay well clear from the gaming section it really is a CON I have reported them to gaming commision for using cheat algorithms which I have proven
Michael Payer
30 May 2020
Comment from uk.trustpilot.com
scum bags.scum bags
Paul Gellatly
30 May 2020
Comment from uk.trustpilot.com
Take my advice and don’t play online games particularly blackjack it’s a absolute disgrace the win percentage! Slight “ edge” the house, it must win 8 out of 10 hands, nearly every first hand turns blackjack, and even if needing 6/7 cards to get blackjack it will get it! Shameful and let’s firm down as sports side fine but daylight robbery the online card games! If had anything about them they’d take the ratings and do something about it but guess while printing money they won’t!absolute disgrace and I’d love to see their so called win margin!
Radomir Kovac
30 May 2020
Comment from uk.trustpilot.com
I used bet 365 for about 3 years and for sports they can change your odds any time they want . They simply say SORRY odds was placed incorrectly and it is in their right to protect themselves. For their casino games it is a joke . They will give you statistics RTP of 90-95% which is more than joke and their progressive jackpot they want you to think you can get it but if you pay attention it pops up on your top left corner some players name pops up 3-5 times in 30 min and you can play for months not getting a chance to play for it and even when you do you will get smallest possible jackpot. I WOULD STRONGLY ADVISE NEVER TO USE THIS SITE.
Bobby Dee
29 May 2020
Comment from uk.trustpilot.com
The Bingo rooms are the usual same nonsense like Gala, Mecca etc....same names winning all the time at all times of the day and night. Usual cringeworthy Chat hosts and the usual players that suck up to them hoping it’ll give them a win or something. The chat hosts are all obviously paid to say “ Yes hun” No hun” “ 3 bags fkin full hun” and “ Hi roomies” etc.....so nauseating and cringe especially the players who suck up to them with their “ yes hun” replies. Avoid is all I say. Definitely fixed for the same winners to win over and over again.
DAVID WILSON
28 May 2020
Comment from uk.trustpilot.com
Decided to play there NEW game Legacy of the gods Megaways played 20p per spin and before i new it i was down £62 without getting the bonus i got nothing now for £62 at 20p a spin and not get the bonus is got to be a FIX it’s impossible for a machine to do that by law they must pay out a percentage just woeful stay clear 🤨 and as for bet 365 dont bother replying to me with all our machines are at the standard bla bla bla i dont want to here it
Paul Gellatly
27 May 2020
Comment from uk.trustpilot.com
Stay well away from online gambling! I’ve been with various companies and you win you lose but take part, I reckon in last 20 hands of blackjack I’ve won bout 2 poxy hands! Horrible to feel you are being mugged but unfortunately I’ve now got to that stage and of course with nearly zero racing money coming in it looks like any mug playing online is just burning money with near zero involvement! Great sport betting company but boy the online gaming part of company lets them down and guess the marking of people on it shows that
Consumer
26 May 2020
Comment from uk.trustpilot.com
For a big casino they have got to have the worst selection of slots I’ve ever seen! I logged into my account today to see I have 10 free spins - great I thought - however the list of about 10 games that they offered weren’t available for me - I searched and searched - the only one that was available was some gem game from about 1982 which was awful. They need to move with the times. Avoid 365 if you want to play slots!!!!!
Paul Gellatly
26 May 2020
Comment from uk.trustpilot.com
Play blackjack, your be lucky to win a hand it’s a absolute joke! Zero enjoyment as whatever you get will be matched or beaten, must be bout 80% in houses favour it’s never addressed as with no racing I guess just set to rob everyone! Good sports betting firm but only need to look at feedback to see it’s not just me that agrees!
Andrei
25 May 2020
Comment from uk.trustpilot.com
Absolutely sheet customer service ,I tray to reset my password,I have 5 days and they don’t back to me after I send 100 mails as the phone service is not available.I send my details and they still send the mails to send them again even don’t text back to see what I type wrong,what a shame
goerge john
25 May 2020
Comment from uk.trustpilot.com
Ridiculous organisation. Ran by robots. Couldn't login one day for no apparent reason eventhough I entered the correct details. Got in touch with customer service. Asked me over ten security questions and when I couldnt remember one of the them for a very good reason they said won't discuss matters further unless I can prove I'm the real account holder. Looking to report them to authorities/gambling commision to sort the matter out.
Black bird
24 May 2020
Comment from uk.trustpilot.com
Scumbags. Placed 300 bets on virtual races, won once. Awful . No surprises Mrs. Coates has so much money. Nasty b astards . In the end they told you its your own fault:)).
Paul Gellatly
24 May 2020
Comment from uk.trustpilot.com
Great sports betting but dire and seemingly rigged online games! I play blackjack and I get the “ slight edge” but I’m afraid your never convince me 12 hands on bounce the house winning and time after time your stake being taken without a winning hand is just a coincidence! No matter what you play it’s nice to feel you may show a small profit here and there, with this game you may as just transfer the money into their account and cut out the middle man! I just find the odds of a win disgraceful and tbh lets the company down big time but with no income to talk about through racing I guess there’s no chance of winning !
Stuart Russell
23 May 2020
Comment from uk.trustpilot.com
Woeful, absolutely shocking. To put over £800 pounds in and get a bonus after about £350 to win £8.50. Well thank you, you robbing xxxxxxx I know it’s all a bit of fun but come on, Bye
DANIEL DANIEL
21 May 2020
Comment from uk.trustpilot.com
excelent!!!
Paul Gellatly
20 May 2020
Comment from uk.trustpilot.com
Great sport betting online is dire and embarrassingly one sided.i reckon 70% of first hands the house always starts with blackjack and barely gets any better from you.they say house has a small percentage “ edge” I guess small must be around 70-80% as you basically know when sitting on 20 that even if taking 6 cards they will turn 21! Let’s the firm down hugely and with around 80% voting it as awful surely 8 out of 10 people can’t be wrong!
Lutek
20 May 2020
Comment from uk.trustpilot.com
People playing with them record you games. Imposible joke . I get scam again 500 deth spins. Clery visible the games are setup. You can see you should recive bonus , but game have lag always droping bonus down 1picture or stop 1 above , stoping faster. Look on you vidoes in slow motion, this scambags cheeting people . You need deposit 1000£ to hit 70-100£ redicilus. Stay away or when you play record and show others repost you proof of scam and report.
Dawid Prochownik
20 May 2020
Comment from uk.trustpilot.com
Bet 365 have only one plus Best odds But all of them is below zero They refused pay me bonuses!!!! Why ?! I wrote to Gambling Comission Association and i hope they sort everything and this fu... will pay compensation for that because this is discrimination with stupid excuse about why They just want take Your money and dont give nothing back Scandal All people should write email to Gambling Comission Association with request about help mayby that learn this thief rules
Paul Gellatly
18 May 2020
Comment from uk.trustpilot.com
I’m working on theory that there is no one that looks or even cares bout the online sites, you can’t get a much more resounding “ it stinks” than 78% saying how bad it is! It’s a shame as I have nothing but good things to say about sports betting site but the online games, my particular gripe is blackjack, feels like it’s verging in robbery! No matter what you turn they will beat you it’s laughable but in a bad way! Would be nice just occasionally to feel you might at least have a slim chance of winning few hands!
Martin Lisboa
17 May 2020
Comment from uk.trustpilot.com
Misleading and false introductory offer to new customers. Bet 365 misleadingly state that new customers will receive a credit up to £100 to the value of their first bet. We signed up, deposited £30 and promptly made a £30 bet the same day (yesterday). And when I check my balance today, there is no credit for £30 as per joining offer. There is also no easy way to contact them to find out what’s is going on. No doubt something in their small print will invalidate the credit. Basically it seems to be a marketing con to encourage you to make a large first bet making you think you will get this money back as a credit. It never came.
Roger Clayton
17 May 2020
Comment from uk.trustpilot.com
Con artists. Cashed out football bet in good faith, money deposited to 'bank' later found out goal chalked off. 6 odd hours later they scooped my money out the bank. You may say well the goal is disallowed so you didnt win but if you cash out what happens after is irrelevant. There's already a time delay, then a cash out delay. If i cash out and the goal stands do they say forget the cash out, we'll pay you in full? Do they hell. If i had placed further bets on the match, such as betting on a draw etc and they lost, would they give me my money back? Yeah right. I made no further bets with my ' winnings' but turns out if i did they would be void too- if they were winners, losers im sure are acceptable. Something about a 'clear and obvious mistake' which it wasnt. Of course they dont know this but im sitting at home on me mobile with no access to see the match and have no knowledge whether the goal will be chalked off or not but they do. So they make a cash out offer knowing if the goal stands they only have to pay me that amount rather than the full amount and if the goal is chalked off they can retrospectively take my money
jackpalance1
17 May 2020
Comment from uk.trustpilot.com
Best app around fast and dependable great for sports betting.If ur a constant winner you’ll be restricted like the rest they won’t have it ..Betting exchange’s are best if u want to be a profitable gambler I’d say..
Eric Cassee
17 May 2020
Comment from uk.trustpilot.com
Just tried to cash in my bet for about 1 minute for £11 and it would not let me!! 5 minutes later down to ten men and other side equalized so money went to £1.50!! These people should be investigated!!! Will never use them again!!
Dinesh Narayan
21 June 2020
Comment from uk.trustpilot.com
I only opened my account 2 days ago in AU. Be very careful when putting Quaddies or other exotics. If you have a scratching, you should get the sub nominated by TAB and if it wins you get that leg as a win. But 365 is short changing customers by not giving you that. This is something most people will overlook so please be careful from this thieving mobs. I have complained and at first they disagreed but later when I pointed out their website rules they said it will take hours to sort out! My point is how many will not even realise and never complain! I am still waiting for these guys - let's see what they come back with!
I only opened my account 2 days ago in AU. Be very careful when putting Quaddies or other exotics. If you have a scratching, you should get the sub nominated by TAB and if it wins you get that leg as a win. But 365 is short changing customers by not giving you that. This is something most people will overlook so please be careful from this thieving mobs. I have complained and at first they disagreed but later when I pointed out their website rules they said it will take hours to sort out! My point is how many will not even realise and never complain! I am still waiting for these guys – let's see what they come back with!