Betdaq PLAYER REVIEWS(1271)
Will
20 March 2023
Comment from uk.trustpilot.com
What a waste of time . The company doesnt want to listen to your explanation . They just copy and paste terms and conditions on anything you tell them with no explanation . Keep clear. Use other exchanges . They still 20 years behind !!!!!!!!
What a waste of time . The company doesnt want to listen to your explanation . They just copy and paste terms and conditions on anything you tell them with no explanation . Keep clear. Use other exchanges . They still 20 years behind !!!!!!!!
Reply
Stephen
17 March 2023
Comment from uk.trustpilot.com
very efficient and courteous - solved the problem
very efficient and courteous – solved the problem
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Shaun Casson
14 March 2023
Comment from uk.trustpilot.com
Closed my account with no notice just received a email saying my account was closed. I used the account to trade only. Cheltenham festival week as well. Pity they haven’t refunded my balance as quick as they closed the account.
Closed my account with no notice just received a email saying my account was closed. I used the account to trade only. Cheltenham festival week as well. Pity they haven’t refunded my balance as quick as they closed the account.
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John Bigley
14 March 2023
Comment from uk.trustpilot.com
Very poor customer service from somebody called Philippe. As a result will be using Betfair in future
Very poor customer service from somebody called Philippe. As a result will be using Betfair in future
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Jean Ann Callanan
13 March 2023
Comment from uk.trustpilot.com
Can't answer the question, issues with data on account, no time frames given, no interest in the customer!
Can’t answer the question, issues with data on account, no time frames given, no interest in the customer!
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The Real RC
12 March 2023
Comment from uk.trustpilot.com
Been forced to Betdaq due to the draconian CDD that their main competitor is putting people through which I refuse to comply with. I wish more people would switch to Betdaq and break the monopoly, but while liquidity is so low and commission so high (relatively speaking) I can't really recommend it if you can bet with the exchange that dominates the market.One minor moan. When I opened the account I didn't notice they had a 60 day commission free offer for new accounts. I asked the Helpdesk the next day if they could add it to my account but they refused. That's really picky!
Been forced to Betdaq due to the draconian CDD that their main competitor is putting people through which I refuse to comply with. I wish more people would switch to Betdaq and break the monopoly, but while liquidity is so low and commission so high (relatively speaking) I can’t really recommend it if you can bet with the exchange that dominates the market.One minor moan. When I opened the account I didn’t notice they had a 60 day commission free offer for new accounts. I asked the Helpdesk the next day if they could add it to my account but they refused. That’s really picky!
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David Richardson
12 March 2023
Comment from uk.trustpilot.com
The question regarding deposit of funds was very helpful.
The question regarding deposit of funds was very helpful.
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MARK G
12 March 2023
Comment from uk.trustpilot.com
Advisors answered quickly and sorted my issue very efficiently
Advisors answered quickly and sorted my issue very efficiently
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lesley morley
11 March 2023
Comment from uk.trustpilot.com
I am still waiting for verification before I can deposit.
I am still waiting for verification before I can deposit.
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Connor Hodgson
11 March 2023
Comment from uk.trustpilot.com
Yh decent fast but I’m yet to receive my money so I was wondering how long it will take
Yh decent fast but I’m yet to receive my money so I was wondering how long it will take
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John Robertson
11 March 2023
Comment from uk.trustpilot.com
Was fine till closed my account gambling review is a joke i decide what i can afford !!!!!
Was fine till closed my account gambling review is a joke i decide what i can afford !!!!!
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Raymond Everest
10 March 2023
Comment from uk.trustpilot.com
Couldn’t deposit money, can’t get through to call centre, crazy when Cheltenham just around the corner
Couldn’t deposit money, can’t get through to call centre, crazy when Cheltenham just around the corner
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DANTHECHIP
10 March 2023
Comment from uk.trustpilot.com
Good live chat, had my query sorted. Had a bit of a mare with Matchbook and closed account over rogue charges. Glad all is well with Betdaq.
Good live chat, had my query sorted. Had a bit of a mare with Matchbook and closed account over rogue charges. Glad all is well with Betdaq.
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C PAINE
08 March 2023
Comment from uk.trustpilot.com
Absolutely terrible would not allow me to deposit after opening an account. When questioned on online chat was told my account was going to be closed. I then asked how I could dispute this then was told who made decision and basically they are uncontactable. Leading to my query as to why I couldn't open the account unsolved. Do not need to deal with an untransparent company like this.
Absolutely terrible would not allow me to deposit after opening an account. When questioned on online chat was told my account was going to be closed. I then asked how I could dispute this then was told who made decision and basically they are uncontactable. Leading to my query as to why I couldn’t open the account unsolved. Do not need to deal with an untransparent company like this.
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Bobby Redman
06 March 2023
Comment from uk.trustpilot.com
Do not be deceived by these bogus reviews.These reviews are about the customer service team who do answer and only from customers that have not been mistreated or scammed like myself.I played , won, then was told my winnings would be sent to charity because I closed an account with a sister site 7 years ago..
Do not be deceived by these bogus reviews.These reviews are about the customer service team who do answer and only from customers that have not been mistreated or scammed like myself.I played , won, then was told my winnings would be sent to charity because I closed an account with a sister site 7 years ago..
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Christine Jackson
06 March 2023
Comment from uk.trustpilot.com
Very helpful and Philippe quickly resolved my issue
Very helpful and Philippe quickly resolved my issue
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Mr Frederick Harrington
03 March 2023
Comment from uk.trustpilot.com
the people i spoke with at bet daq ehere very helpful and boneine was extra helpful i am just having afew hiccup but i will get there again thank you for all your help.
the people i spoke with at bet daq ehere very helpful and boneine was extra helpful i am just having afew hiccup but i will get there again thank you for all your help.
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Giuseppe Belli
03 March 2023
Comment from uk.trustpilot.com
They have a fast and professional customer service, lower commission and they are honest not putting extra charge, like Betfair or SMarkets. Serious people
They have a fast and professional customer service, lower commission and they are honest not putting extra charge, like Betfair or SMarkets. Serious people
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Neil Davies
02 March 2023
Comment from uk.trustpilot.com
slow and irritating experience chat was helpful but the withdrawal system is a pain and the earliest it will be in my account is 2 days as apposed to a 30 sec deposit
slow and irritating experience chat was helpful but the withdrawal system is a pain and the earliest it will be in my account is 2 days as apposed to a 30 sec deposit
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Ron Bets
01 March 2023
Comment from uk.trustpilot.com
Some of My bets where left in-play and found it impossible to contact anyone.. Cost me £500 that week, withdrew my funds and have not been back since.
Some of My bets where left in-play and found it impossible to contact anyone.. Cost me £500 that week, withdrew my funds and have not been back since.
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Paudie g
28 February 2023
Comment from uk.trustpilot.com
Great except for lack of promotions and liquidity
Great except for lack of promotions and liquidity
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Gerald MC larnon
27 February 2023
Comment from uk.trustpilot.com
Great service but have to make it easier for the old guys
Great service but have to make it easier for the old guys
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Paul bedford
27 February 2023
Comment from uk.trustpilot.com
I was in conversation with Billy for quite a while to answer my question and he was very patient and courteous and answered my questions.
I was in conversation with Billy for quite a while to answer my question and he was very patient and courteous and answered my questions.
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Tony Kavanagh
26 February 2023
Comment from uk.trustpilot.com
Tried to cancel a bet 5 hrs before after a genuine mistake.i was refused. I was astounded at the inflexibility.it wont happen me again.
Tried to cancel a bet 5 hrs before after a genuine mistake.i was refused. I was astounded at the inflexibility.it wont happen me again.
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Nick Watts
26 February 2023
Comment from uk.trustpilot.com
It was quick and easy - just what you want.
It was quick and easy – just what you want.
Reply
BB
26 February 2023
Comment from uk.trustpilot.com
Absolute joke. 2 days to reply. They contacted me for personal details to verify account. I send driving licence, bank statement, credit card photos. They waste 2 days to say - please provide username etc so we know who you are!!?? On chain where they’ve emailed me etc etc
Absolute joke. 2 days to reply. They contacted me for personal details to verify account. I send driving licence, bank statement, credit card photos. They waste 2 days to say – please provide username etc so we know who you are!!?? On chain where they’ve emailed me etc etc
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Graham Gamble
25 February 2023
Comment from uk.trustpilot.com
I created an account and deposited £300 in 25th Feb. I won £1046 on a double.I went to withdraw the funds to be told that I was self excluded with Entain (news to me) and my bet (despite it already winning and money in my Betdaq account) would not be paid out and they would just refund the deposit of £300.00 to me.Furthermore, if the bet had if lost, you guessed it, they would of kept the deposit. So I basically was not able to win at all. I spoke to gambling commission and they’ve advised any money in my account needs ti be paid out to me, so I will be taking this further if this is not resolved promptly.Be careful guys, any company that will support and justify a bet that you can’t win on because they will keep the money is not to be trusted.
I created an account and deposited £300 in 25th Feb. I won £1046 on a double.I went to withdraw the funds to be told that I was self excluded with Entain (news to me) and my bet (despite it already winning and money in my Betdaq account) would not be paid out and they would just refund the deposit of £300.00 to me.Furthermore, if the bet had if lost, you guessed it, they would of kept the deposit. So I basically was not able to win at all. I spoke to gambling commission and they’ve advised any money in my account needs ti be paid out to me, so I will be taking this further if this is not resolved promptly.Be careful guys, any company that will support and justify a bet that you can’t win on because they will keep the money is not to be trusted.
Reply
Tommy "Frank" Hudjec.
25 February 2023
Comment from uk.trustpilot.com
First class service as usual whenever I contact Betdaq.
First class service as usual whenever I contact Betdaq.
Reply
Martin
25 February 2023
Comment from uk.trustpilot.com
Very bad I think ye caught me in my bet still yer happy . Cheating people out of there money
Very bad I think ye caught me in my bet still yer happy . Cheating people out of there money
Reply
Connor
25 February 2023
Comment from uk.trustpilot.com
Bet query not resolved. Winning bet was made void. No valid reason
Bet query not resolved. Winning bet was made void. No valid reason
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E.L
25 February 2023
Comment from uk.trustpilot.com
answered my request with minimum of fuss and in a timely manner. great customer service
answered my request with minimum of fuss and in a timely manner. great customer service
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jeff
24 February 2023
Comment from uk.trustpilot.com
My previous experiences with another well known exchange have always ended with no screenshot nothing we will or can do , now i am not holding out much hope of a profitable outcome , the fact that it is been looked into further up the ladder is a first .
My previous experiences with another well known exchange have always ended with no screenshot nothing we will or can do , now i am not holding out much hope of a profitable outcome , the fact that it is been looked into further up the ladder is a first .
Reply
Douglas Jones
24 February 2023
Comment from uk.trustpilot.com
ACCOUNT RESTRICTED AND CANNOT WITHDRAW OVER £2000 IN MY ACCOUNT
ACCOUNT RESTRICTED AND CANNOT WITHDRAW OVER £2000 IN MY ACCOUNT
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Jason
23 February 2023
Comment from uk.trustpilot.com
Quick response. Friendly chat. Waiting for a solution via email, but the chat was successful.
Quick response. Friendly chat. Waiting for a solution via email, but the chat was successful.
Reply
Sergio,Silva
22 February 2023
Comment from uk.trustpilot.com
Poorly …….!Worse
Poorly …….!Worse
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Kevin Hill
22 February 2023
Comment from uk.trustpilot.com
Well I closed my account,as was not familiar with the format when I tried to reopen,when I got familiar with it,I was not treated very nicely, and asked to re verify my account.so would not use them again.
Well I closed my account,as was not familiar with the format when I tried to reopen,when I got familiar with it,I was not treated very nicely, and asked to re verify my account.so would not use them again.
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Nigel Peddle
21 February 2023
Comment from uk.trustpilot.com
Excellent service from Austin nothing too much trouble
Excellent service from Austin nothing too much trouble
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Nigel Peddle
20 February 2023
Comment from uk.trustpilot.com
Insignificant information to allow me to get back online with them
Insignificant information to allow me to get back online with them
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Alistair O'hara
20 February 2023
Comment from uk.trustpilot.com
Austin in the support team dealt with my issue very quickly and professionally! The issue was not understanding why I had an issue in the first place! You make a deposit on a new card because the old one has expired and then a withdrawal cannot be made to that new card ! The reason given is ambiguous and not helpful at all and neither is finding out contact process !!
Austin in the support team dealt with my issue very quickly and professionally! The issue was not understanding why I had an issue in the first place! You make a deposit on a new card because the old one has expired and then a withdrawal cannot be made to that new card ! The reason given is ambiguous and not helpful at all and neither is finding out contact process !!
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Bobbijo
19 February 2023
Comment from uk.trustpilot.com
Amazing service
Amazing service
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Taiwo
19 February 2023
Comment from uk.trustpilot.com
Excellent service
Excellent service
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Kary Krikorian
19 February 2023
Comment from uk.trustpilot.com
Quick and good response
Quick and good response
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John Timmons
17 February 2023
Comment from uk.trustpilot.com
Polite and helpful
Polite and helpful
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Gareth Massey
16 February 2023
Comment from uk.trustpilot.com
Very reliable and nice and helpful staff
Very reliable and nice and helpful staff
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David Lataria
15 February 2023
Comment from uk.trustpilot.com
thanks Betdaq. In general there are no many stable betting companies like you. Despite all kind of problems around us, you continue developing your company. Respect and long live Betdaq
thanks Betdaq. In general there are no many stable betting companies like you. Despite all kind of problems around us, you continue developing your company. Respect and long live Betdaq
Reply
Martin
15 February 2023
Comment from uk.trustpilot.com
Fast, polite and helpful response.
Fast, polite and helpful response.
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David Jackson
15 February 2023
Comment from uk.trustpilot.com
Quick and efficient
Quick and efficient
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Mr Heaney
15 February 2023
Comment from uk.trustpilot.com
Just like punting at golf fair prices
Just like punting at golf fair prices
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Tom Duignan
15 February 2023
Comment from uk.trustpilot.com
Fast and efficient customer support
Fast and efficient customer support
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Brendan
20 March 2023
Comment from uk.trustpilot.com
I have recently had my account closed by Betdaq who said i can no longer be a customer and referred to their terms & conditions nonsense as a reason to close me down if they choose to without giving a reason. I have been a very loyal customer for 15 years and in that time Betdaq have earned vast amounts of commission from my trading. The product is good except for several markets have no liquidity in them and this is no surprise if they choose shut down customers who like to have higher stakes. I have much respect for Andy, Austin & Hazel who have assisted me really well over the years. These three people have always been helpful in finding resolutions in navigating our way through compliance. They have recently recruited new people into the Responsible Gambling / Affordability team within their business who have no interest in understanding the position of good, loyal customers and instead, take knee jerk decisions to close down the customer rather than restrict deposits to an acceptable level for both parties. I am a customer who has provided them with everything requested and in good order reluctantly, proving a strong financial position so to be treated like this is even more disgraceful. When the sale of Betdaq from Entain back to the original owner completed some time ago i thought it would be for the best and i could not be more wrong.
I have recently had my account closed by Betdaq who said i can no longer be a customer and referred to their terms & conditions nonsense as a reason to close me down if they choose to without giving a reason. I have been a very loyal customer for 15 years and in that time Betdaq have earned vast amounts of commission from my trading. The product is good except for several markets have no liquidity in them and this is no surprise if they choose shut down customers who like to have higher stakes. I have much respect for Andy, Austin & Hazel who have assisted me really well over the years. These three people have always been helpful in finding resolutions in navigating our way through compliance. They have recently recruited new people into the Responsible Gambling / Affordability team within their business who have no interest in understanding the position of good, loyal customers and instead, take knee jerk decisions to close down the customer rather than restrict deposits to an acceptable level for both parties. I am a customer who has provided them with everything requested and in good order reluctantly, proving a strong financial position so to be treated like this is even more disgraceful. When the sale of Betdaq from Entain back to the original owner completed some time ago i thought it would be for the best and i could not be more wrong.