Betdaq PLAYER REVIEWS(1271)
Dee
14 February 2023
Comment from uk.trustpilot.com
Ciara suspended my account without any explanation and literally disconnected me from live chatIt’s a joke the way they suspend your account and don’t even tell you why
Ciara suspended my account without any explanation and literally disconnected me from live chatIt’s a joke the way they suspend your account and don’t even tell you why
Reply
John Moreton
13 February 2023
Comment from uk.trustpilot.com
Easy too use and very enjoyable
Easy too use and very enjoyable
Reply
John Smith
12 February 2023
Comment from uk.trustpilot.com
Been with you for a few years. Suddenly asked to provide ID in the form of driving license, passport, utility bills and bank statements.As the Bill has NOT YET been passed by the government requiring this, you have a damned cheek asking for these details.There is NO WAY I will send personal/private information of this nature to you or any bookmaker.There is no way to know where this information ends up----and NO ONE, inc horse racing trainers, owners etc are happy with this situation.It will destroy the industry and you, along with most other bookmakers will rapidly close your businesses......along with your jobs.This will also effect the tax revenue that the government collects and will put 1000's of other industry workers out of work.Good luck in getting a new job.
Been with you for a few years. Suddenly asked to provide ID in the form of driving license, passport, utility bills and bank statements.As the Bill has NOT YET been passed by the government requiring this, you have a damned cheek asking for these details.There is NO WAY I will send personal/private information of this nature to you or any bookmaker.There is no way to know where this information ends up—-and NO ONE, inc horse racing trainers, owners etc are happy with this situation.It will destroy the industry and you, along with most other bookmakers will rapidly close your businesses……along with your jobs.This will also effect the tax revenue that the government collects and will put 1000’s of other industry workers out of work.Good luck in getting a new job.
Reply
Steven Leivers
10 February 2023
Comment from uk.trustpilot.com
No free bets, promtion deals are rubbishThen i dud what yiu suggest n vontacted them , tgey knew nothing didnt care didnt help wasted time- worse cuatmoer service availble
No free bets, promtion deals are rubbishThen i dud what yiu suggest n vontacted them , tgey knew nothing didnt care didnt help wasted time- worse cuatmoer service availble
Reply
Kim Deane
09 February 2023
Comment from uk.trustpilot.com
The conversation finished abruptly with no guide to how long the problem might take to resolve
The conversation finished abruptly with no guide to how long the problem might take to resolve
Reply
customer
08 February 2023
Comment from uk.trustpilot.com
Very quick and know their stuff
Very quick and know their stuff
Reply
Joanne
08 February 2023
Comment from uk.trustpilot.com
Query sorted out no problem.Quick and efficient.
Query sorted out no problem.Quick and efficient.
Reply
Adrian
07 February 2023
Comment from uk.trustpilot.com
Had tech problem. Very fair paid me out £40 on a loser. Thank you.
Had tech problem. Very fair paid me out £40 on a loser. Thank you.
Reply
Mike Farrer
07 February 2023
Comment from uk.trustpilot.com
Great service simple and quick
Great service simple and quick
Reply
Frederic
07 February 2023
Comment from uk.trustpilot.com
He resolved mt problem very fast
He resolved mt problem very fast
Reply
Warren Potts
07 February 2023
Comment from uk.trustpilot.com
Phoned up to query a missing free bet, asked a couple of questions then with no fuss apologized and added the FB with no quibble
Phoned up to query a missing free bet, asked a couple of questions then with no fuss apologized and added the FB with no quibble
Reply
zx
06 February 2023
Comment from uk.trustpilot.com
All helpful and sorted quickly thank you.
All helpful and sorted quickly thank you.
Reply
Andrew arnak
04 February 2023
Comment from uk.trustpilot.com
Very very helpful mainly because I’m not take up on the internet so talking to Betdaq was great help all sorted now thanks
Very very helpful mainly because I’m not take up on the internet so talking to Betdaq was great help all sorted now thanks
Reply
Iain
03 February 2023
Comment from uk.trustpilot.com
Billy was polite, quick and effective in dealing with my withdrawal issue.Betdaq are light years behind Betfair in terms of website functionality, but are light years ahead with their customer service.Having a human being available to talk with on the phone, should be a customer service prerequisite; something Betdaq understands, and Betfair ignores, much to the detriment of its customer base.Iain
Billy was polite, quick and effective in dealing with my withdrawal issue.Betdaq are light years behind Betfair in terms of website functionality, but are light years ahead with their customer service.Having a human being available to talk with on the phone, should be a customer service prerequisite; something Betdaq understands, and Betfair ignores, much to the detriment of its customer base.Iain
Reply
Dennis Orley
03 February 2023
Comment from uk.trustpilot.com
Mobile website so poor. Bounces you all round the site apart from where you want to go. Refresh button so close to deposit button even a child would struggle to not mishit buttons. Bet settlement on greyhounds take an eternity.Early days but not for me, go back to old site as new one is absurd
Mobile website so poor. Bounces you all round the site apart from where you want to go. Refresh button so close to deposit button even a child would struggle to not mishit buttons. Bet settlement on greyhounds take an eternity.Early days but not for me, go back to old site as new one is absurd
Reply
Mr J White
01 February 2023
Comment from uk.trustpilot.com
Such a quick response!
Such a quick response!
Reply
Grey Cooper
01 February 2023
Comment from uk.trustpilot.com
Prompt service, easy to communicate. Dealt with matter in a friendly and efficient way.
Prompt service, easy to communicate. Dealt with matter in a friendly and efficient way.
Reply
bikermedic
31 January 2023
Comment from uk.trustpilot.com
It was very easy to use the online chat and matter resolved efficiently.
It was very easy to use the online chat and matter resolved efficiently.
Reply
David hhunter
28 January 2023
Comment from uk.trustpilot.com
The personal attention I received, most unusual in the world today. Couldn,t believe a Company was still giving such a fabulous service. Fabulous.
The personal attention I received, most unusual in the world today. Couldn,t believe a Company was still giving such a fabulous service. Fabulous.
Reply
Graham A Griffiths
27 January 2023
Comment from uk.trustpilot.com
Contacted Betdaq as to card issue and the reply was prompt with clear instructions as to what was required.
Contacted Betdaq as to card issue and the reply was prompt with clear instructions as to what was required.
Reply
John Waldram
26 January 2023
Comment from uk.trustpilot.com
Prompt response by phone and quickly sorted the problem.
Prompt response by phone and quickly sorted the problem.
Reply
Roy Barnard
26 January 2023
Comment from uk.trustpilot.com
Login issues.Was unable to login to my account for some time on the 25th January 2023. Contacted customer support who resolved the situation quickly. The experience was done professionally which put my mind at ease.
Login issues.Was unable to login to my account for some time on the 25th January 2023. Contacted customer support who resolved the situation quickly. The experience was done professionally which put my mind at ease.
Reply
Janina Danilowa
26 January 2023
Comment from uk.trustpilot.com
My query was dealt with promptly, courteously and efficiently. Good customer service!
My query was dealt with promptly, courteously and efficiently. Good customer service!
Reply
Paul Smith
24 January 2023
Comment from uk.trustpilot.com
Locked out oc account by accident dealt with the problem get swiftly
Locked out oc account by accident dealt with the problem get swiftly
Reply
Michael Finnerty
24 January 2023
Comment from uk.trustpilot.com
The agent, Bonestine, who dealt with my query was sharp, quick and excellent in resolving my query.
The agent, Bonestine, who dealt with my query was sharp, quick and excellent in resolving my query.
Reply
Stephen McCormick
23 January 2023
Comment from uk.trustpilot.com
Listened to the problem and sorted
Listened to the problem and sorted
Reply
Mr Hunt
23 January 2023
Comment from uk.trustpilot.com
The service is excellent.Any questions answered very quickly
The service is excellent.Any questions answered very quickly
Reply
DAVID SMITH
22 January 2023
Comment from uk.trustpilot.com
Person on chat , dealt with my query perfectly
Person on chat , dealt with my query perfectly
Reply
Nasim Malik
22 January 2023
Comment from uk.trustpilot.com
Service was very prompt and done professionally
Service was very prompt and done professionally
Reply
Ron Marshall
22 January 2023
Comment from uk.trustpilot.com
OK so far always a good chat function any problems
OK so far always a good chat function any problems
Reply
CliffordDennis
22 January 2023
Comment from uk.trustpilot.com
,Better than B/ Fair in my opinion 9
,Better than B/ Fair in my opinion 9
Reply
John O'Connor
21 January 2023
Comment from uk.trustpilot.com
Shocking. I asked for my account to be reactivated last Wednesday and they said it was gone to be reviewed. I refuse to keep my account open when I’m not punting so I’ve closed my account 3 times in last 12 months and they said it had to go to compliance. What in the name of God is a review needed to reopen my account. The customer service is deplorable. Even if they had to review my accounts how can it take days. It’s a farce and the industry is finished.
Shocking. I asked for my account to be reactivated last Wednesday and they said it was gone to be reviewed. I refuse to keep my account open when I’m not punting so I’ve closed my account 3 times in last 12 months and they said it had to go to compliance. What in the name of God is a review needed to reopen my account. The customer service is deplorable. Even if they had to review my accounts how can it take days. It’s a farce and the industry is finished.
Reply
Aidan Kerins
21 January 2023
Comment from uk.trustpilot.com
Impossible to deal with
Impossible to deal with
Reply
David Howarth
20 January 2023
Comment from uk.trustpilot.com
I made a withdrawal on 1st Jan & still haven't got it. Why?
I made a withdrawal on 1st Jan & still haven’t got it. Why?
Reply
Philip Stacey
20 January 2023
Comment from uk.trustpilot.com
There a good team, always get back promptly, the site is adequate and i know where i am at, there is no bullcrap,
There a good team, always get back promptly, the site is adequate and i know where i am at, there is no bullcrap,
Reply
Stephen
20 January 2023
Comment from uk.trustpilot.com
Fast response & polite
Fast response & polite
Reply
Paul read
20 January 2023
Comment from uk.trustpilot.com
Prefer to phone in
Prefer to phone in
Reply
Jon Kluczkowski
20 January 2023
Comment from uk.trustpilot.com
1.respond in a timely manner2.cut down, the completely over the top,security checks3.Make it easier to contact company, help, rather than bury help links, at bottom of very long pages.4.Dont use no reply email address, in help cases. Its bonkers!!
1.respond in a timely manner2.cut down, the completely over the top,security checks3.Make it easier to contact company, help, rather than bury help links, at bottom of very long pages.4.Dont use no reply email address, in help cases. Its bonkers!!
Reply
Paul bedford
19 January 2023
Comment from uk.trustpilot.com
My query was dealt with in a quick and easy way and auctioned accordingly
My query was dealt with in a quick and easy way and auctioned accordingly
Reply
Mr Paul Billington
18 January 2023
Comment from uk.trustpilot.com
I had a bet query earlier today, just a minor inccident but wa resolved within fifteen mins so happy with that
I had a bet query earlier today, just a minor inccident but wa resolved within fifteen mins so happy with that
Reply
Thomas Aldridge
12 January 2023
Comment from uk.trustpilot.com
BETDAQ does the job it is set up to do and prvides the option of laying horses as well as becking them. I find it easy to use.
BETDAQ does the job it is set up to do and prvides the option of laying horses as well as becking them. I find it easy to use.
Reply
Jack Meola
10 January 2023
Comment from uk.trustpilot.com
well i never get any free bets why
well i never get any free bets why
Reply
DAMIAN MORGAN
10 January 2023
Comment from uk.trustpilot.com
Betdaq's customer service team are second to none. Queries and requests are dealt with very quickly. Always prifessional and efficient. Other gambling and retail companies could learn a few lessons from their CS team. It's always a pleasure to communicate with them.
Betdaq’s customer service team are second to none. Queries and requests are dealt with very quickly. Always prifessional and efficient. Other gambling and retail companies could learn a few lessons from their CS team. It’s always a pleasure to communicate with them.
Reply
Fred Boyd
10 January 2023
Comment from uk.trustpilot.com
So I joined betdaq was just a ok site ...so anyway they decided to block my account as I'm barred from another site they like or own ....so anyway I deposited £50 win £230 and they decided they wanted to block my account...they says because I'm barred from another site so what yanno anyway hole point is they will and can keep Ur cash at anytime
So I joined betdaq was just a ok site …so anyway they decided to block my account as I’m barred from another site they like or own ….so anyway I deposited £50 win £230 and they decided they wanted to block my account…they says because I’m barred from another site so what yanno anyway hole point is they will and can keep Ur cash at anytime
Reply
gordon russell
10 January 2023
Comment from uk.trustpilot.com
Brief telephone call and no waiting time. Then all sorted with friendly efficient service.
Brief telephone call and no waiting time. Then all sorted with friendly efficient service.
Reply
Pat Dennis
09 January 2023
Comment from uk.trustpilot.com
Really quick personal response to a request for detailed account info over a 12 month period
Really quick personal response to a request for detailed account info over a 12 month period
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Mrs Clark
06 January 2023
Comment from uk.trustpilot.com
Fab service resolved quickly
Fab service resolved quickly
Reply
Customer
14 February 2023
Comment from uk.trustpilot.com
I was very happy with the way my question was dealt with.
I was very happy with the way my question was dealt with.