Betdaq PLAYER REVIEWS(1106)
Victor Thirlwell
14 June 2024
Comment from uk.trustpilot.com
Different class to other firms they explain queries fast and professionaly would recommend them to anyone 100 percent
Steve Khk
13 June 2024
Comment from uk.trustpilot.com
I was suspended a while back but with the help of Enda Kendricks my account is up and running again,also they gave me 0% commission from oddsmonkey community,excellent stuff Thank you
MISSVICKYWILLIAMS
11 June 2024
Comment from uk.trustpilot.com
Superb site, superb service and a very fast payout. a wonderful experience start to finish
anon.
08 June 2024
Comment from uk.trustpilot.com
honestly great live chat service
Thomas Coombe
08 June 2024
Comment from uk.trustpilot.com
Used betdaq for years...Today had my first problem.... and the problem is the people at betdaq can't add up. I placed £29 bet won £18 on Alcaraz. Should have about £46-£47. Something has glitched with their system and I'm down £8.50 as a result. You'd think this was an easy fix but they've no idea. No hope for them if they can't see what's gone wrong....
Karl
08 June 2024
Comment from uk.trustpilot.com
Bets take an era to settle. Horse Racing bets take an average of 10+ minutes to settle. This is a miles behind Smarkets and Betfair
K Tan
07 June 2024
Comment from uk.trustpilot.com
I contacted Betdaq beforehand to ask if it's okay to open an account as I may have a self-exclusion. I gave them my details so they could check beforehand. I got a response from a rep called Billy saying nope. There's no self-exclusion, as my account was closed. Therefore, you're free to open a new account and enjoy any of our sign-up promotions.So, I followed his advice, opened a new account, and deposited money. Then, right after, I got an email from Billy, the guy who told me that I could open an account, saying the account that I had just opened had been suspended as I had a self-exclusion!! He told me to open a new one!! They also stipulate in their terms that they give any funds in these accounts to charity, so that's my deposited money going down the drain.WARNING: Do not open a new account with Betdaq and deposit money. They can just suspend your account and just take your money.And here comes their boilerplate reply underneath. I'll write it out, so Betdaq doesn't have to. "Thank you for leaving your review, we're disappointed to see that you have rated your Betdaq experience one-star. Our Customer Service Team have confirmed that the correct procedure was followed in this instance. If you'd like to discuss the matter further, please feel free to get in touch with our CS Team by live chat or by email.Kind regardsBETDAQ"
Aman
03 June 2024
Comment from uk.trustpilot.com
Signed up today after reading good reviews, completed all checks and deposited on account also placed multiple bets, then all of sudden unable to log into account advise to contact service, email sent advised check needed to timescale provided for customer or why this is required have asked fur funds back stay clear of these Muppets
Michael
02 June 2024
Comment from uk.trustpilot.com
300 no features this lot are so bent go elseware for your gambling needs a/c closed
Elaine Grant
01 June 2024
Comment from uk.trustpilot.com
I am happy with the service
Alistair O'hara
29 May 2024
Comment from uk.trustpilot.com
Resolving an issue was dealt with professionally and logically. Although earlier issues and misunderstanding surfaced previously, concerns raised were dealt with speedily! Well done !
Mark Newman
29 May 2024
Comment from uk.trustpilot.com
Excellent, tbh. They really listen...and have the agility and open-mindedness to act. I put forward a site design tweak that makes it easier for greyhound betting customers to sort through the current races that are available. Result? Craig David with less rumpy pumpy. "I made the suggestion on Monday, they were looking at it on Tuesday, doing all the testing on Wednesdaay then on Thursday...it went live." Sorry, couldn't make that last bit rhyme.
N Battye
29 May 2024
Comment from uk.trustpilot.com
Withdrew money very easily, with good customer service. Unlike 888 who are doing everything possible not to pay out and with ignorant and obstructive staff.
Victor Thirlwell
29 May 2024
Comment from uk.trustpilot.com
Every member of staff at BETDAQ has gone out of their way to help with any problems at allThey are always polite and pleasant and the great thing is you can actually phone the customer helpline and actually speak to a person not A I. Would recommend BETDAQ 100% over all others
Michael
28 May 2024
Comment from uk.trustpilot.com
played for 2 hours no feature come up shamefull should be shut down total thieves imo
Steven Harris
26 May 2024
Comment from uk.trustpilot.com
Do not deposit at this casino. They close account citing excluded from ladbrokes...... However betdaq is known under Exchange Platform Solutions Limited and Ladbrokes is under LC International LimitedThese are 2 completely separate and independent casino companies and are not connected. You can also do a search of the terms on betdaq website and they mention no related companies. You can also do a search of Exchange Platform Solutions Limited under the gambling license to see what brands they are part of............ They are not part of any other brand whatsoever. If they close you and cite connected to a closed ladbrokes ask them for the evidence that betdaq is part of the ladbrokes group. They used to be part of the same group up to year 2021 but betdaq was sold back it's original owner and should not be sharing any data from 2021 onwards. These are now completely independent companies. Ladbrokes is ladbroes. Betdaq is Betdaq. Not a sister company, not same group
Alistair O'hara
25 May 2024
Comment from uk.trustpilot.com
Continually get locked out and after live chats when told all unlocked ! Still unlocked ! Give up !!!
Rachel Anwyl
25 May 2024
Comment from uk.trustpilot.com
2 days later, 3 emails sent and 2 talks with CS and despite sending information requested I am still not verified.Worried about how long processing times will take and if it's worth it now
Michael
24 May 2024
Comment from uk.trustpilot.com
their should be a look into this lot as they scam us punyers please close tyour accounts total crap
Bob Tunstill
23 May 2024
Comment from uk.trustpilot.com
good experience today on the chat box,very prompt and helpful,glad to be back.
Nikolai
22 May 2024
Comment from uk.trustpilot.com
Always high odds, low commission. Winning customers' accounts don't get restricted. Great exchange.
Jen
20 May 2024
Comment from uk.trustpilot.com
Had the audacity to ask for my details on trustpilot yet ignored 20 emails, ignore my calls or fob me off. Made excuses to close an account after an “accidental” closure from an exclusion from a sister site. So underhand, will steal your money.
Jen
18 May 2024
Comment from uk.trustpilot.com
SCAMMERS.They let me open an account, deposit £370.Then they told me they closed my account as I had a self exclusion elsewhere.Then they said they made a mistake and reopened the account, but made a decision to close the account “in my best interests” knowing they had taken £370Off me. Theft.They tried to close the account for. Separate reason to avoid returning my £370. Fraud.I’ve read other reviews on here that say the same, they legally shouldn’t be keeping my £370 and I have a campaign running on Facebook for whoever else is experiencing these cowboys.AVOID LIKE THE PLAGUE THEY ARE ILLEGALLY TAKING CUSTOMERS FUNDS.
George Gentleman
17 May 2024
Comment from uk.trustpilot.com
easily sorted out my queery
PowerfulEPower
17 May 2024
Comment from uk.trustpilot.com
AWFUL SLOTS THAT DON'T PAY ANYTHING AVOID THIS SITE, MUCH BETTER SITES OUT THERE. YOU'LL LOSE YOUR MONEY. OUT OF ABOUT 30 POUND WORTH OF 10P SPINS MY BIGGEST WIN WAS A 19X TERRIBLE...
Jen
17 May 2024
Comment from uk.trustpilot.com
AVOID PLEASE!! They literally scam people by lying.If I could write 0 stars I would. VERY underhand company. Took £370 off me, closed my account the next day saying I was excluded from their sister site, which I wasn’t. Then wrote to me saying they made an error but have decided to close my account anyway. This is a tactic to avoid returning the funds they illegally took from me. I had not breached their terms, they basically stole £370 from me and are refusing to return this. I am aware other customers have been subject to such fraudulent activities with this site too. AVOID AT ALL COSTS
Mahmoud Moaddel
16 May 2024
Comment from uk.trustpilot.com
Very helpful ...
Victor Thirlwell
15 May 2024
Comment from uk.trustpilot.com
Still can not acess old account after hours of trying
hatersgonnahate
14 May 2024
Comment from uk.trustpilot.com
simple ui, good odds and really good customer service.
James
13 May 2024
Comment from uk.trustpilot.com
I would give 5 stars, but, on 2 occasions recently they settled winning bets as losing bets
Dara Singh
06 May 2024
Comment from uk.trustpilot.com
I'd give these frauds zero. No one get conned by them. They have my money and won't return it. Don't go on this fraudulent site.They closed my account because they're affiliated with Ladbrokes who i self excluded. I have it in writing from Ladbrokes that i won't be allowed to open any accounts with their aister sites. Legal action is going to be taken by me if my money is not returned.Am not interested in your generic reply which is nonsense. Stay away from these frauds and get them closed down. The gambling commission are going to revoking their licence soon. They're in breach of their license conditions.
Edward
05 May 2024
Comment from uk.trustpilot.com
Efficient and quick to solve
Frederick Richardson
04 May 2024
Comment from uk.trustpilot.com
Fast service and issue sorted very quickly
David Gayler
26 April 2024
Comment from uk.trustpilot.com
Good communication when dealing with them and overall good service
Paul Unwin
25 April 2024
Comment from uk.trustpilot.com
Easy to use,tell people when site is going to be worked on to upgrade
Jack Houghton
25 April 2024
Comment from uk.trustpilot.com
Great exchange. Customer support is top top top quality. defo would use it
Mr Gilloran
23 April 2024
Comment from uk.trustpilot.com
Signed up deposited and within 24hrs suspended account. ( old self exclusion from corals I believe ) Why this could not be spotted on acc opening is beyond belief in this day and age but hey ho.Won a small amount and apparently winnings go to charity and deposit will be refunded.Will update when this happens.Update. Funds returned so fair play to betdaq.
Peter Gresko
23 April 2024
Comment from uk.trustpilot.com
Parts are confusing but overall very good.
Steve
22 April 2024
Comment from uk.trustpilot.com
A little bit of tooing and froing, a phone call to me from Ireland and all sorted. Thank you for sorting
Gerry
21 April 2024
Comment from uk.trustpilot.com
I placed a darts bet, when my player was leading I decided to cover myself as the opposition player had now drifted significantly, so when I went to back him ( 100e) a grey screen came up saying " something went wrong please try again " so I did and the same message repeated and I tried a 3rd time and it went through successfully, now I only had 100e in my account so now bal is 0.. My initial bet won I was waiting to get paid about 400e but betdac took a further 200e away.. I have called and emailed time after time I'm just been told IT are looking into it ( that was 10 days ago) and was abruptly told IT WILL TAKE AS LONG AS IT TAKES.
Terri Hull
21 April 2024
Comment from uk.trustpilot.com
Never received free spins as promised in sign up advert despite following all requirements. Contacted customer service to be told someone would get back to me from marketing, still waiting. Don't bother wasting money here, go to others who will value your custom
Eduardo
21 April 2024
Comment from uk.trustpilot.com
Excellent service, I have been there since January and it has been a good experience, they verified my account quickly, withdrawals are processed between 2 to 24 hours, thank you.
Neil Allen
21 April 2024
Comment from uk.trustpilot.com
great site to use, some top offers and customer support being very helpful, especially billy
Gary kilbourn
18 April 2024
Comment from uk.trustpilot.com
Long established and trusted betting exchange who are keen to engage with the betting community (including matched bettors) and ensure the markets they want to see are available. Great CS experience and website is super easy to use. Never experienced any unplanned downtime and look forward to using them more as an alternative to other exchanges.
hj
18 April 2024
Comment from uk.trustpilot.com
Good to see that Betdaq take very seriously to Responsible Gambling.
Muhammad Qaiser
17 April 2024
Comment from uk.trustpilot.com
Best sports exchange to use, everything is simple, easy to use and very good odss/offers
KAJETAN KOWASZ
16 April 2024
Comment from uk.trustpilot.com
Helpful customer service, they have good website but sometimes like during grand national it can be slow for short period. Overall it is good
Stuart Hatherall
16 April 2024
Comment from uk.trustpilot.com
Betfair could learn a lot from Betdaq. Genuine customer service, want to help, and straight forward communication.
Eric Rowland
14 April 2024
Comment from uk.trustpilot.com
I have previously made attempts today to revive my lapsed accounts with 2 other online exchanges and the customer service with both companies was horrendous. In contrast, my experience with Betdaq was seamless. The gentleman who dealt with me, John, was extremely polite and helpful. He had the matter sorted in no time at all, for which my thanks. I would recommend this company without hesitation.
Mark Ellison
15 June 2024
Comment from uk.trustpilot.com
Just did what was asked quickly & professionally
Just did what was asked quickly & professionally