Betdaq PLAYER REVIEWS(1107)
macca
08 May 2021
Comment from uk.trustpilot.com
By far the worst exchange site out there, to navigate your way through the site is time consuming not to mention the amount of times you click onto a game or race and the odds do not load up so you have to refresh the page to see the odds, quite frankly its pathetic and the slowest of the exchange sites around. The only reason they have kept me as a customer if the 0% commission on a saturday, if it wasnt for that i would not ever open this site so they are lucky i even deal with them. Not only that but the site is a farce when you are navigating through football, it loads up inplay matches constantly which i do not give you permission to do, i do not want to see inplay matches when i am trying to navigate to get to a pre match game, even worse is so many times you are on your chosen game and 5 seconds later it goes back to the inplay games, theres times i am having to click my game 3 or 4 times to see what i want to and for it not to try and keep reverting back to inplay games list.. WHAT A JOKE OF A SITE, it is shamefal and they should be embarrassed 0/10 total trash, improve the site and i will give u 7 out of 10, the site is appalling
Andrew Leng
03 May 2021
Comment from uk.trustpilot.com
A great betting platform for both Exchange and Sports book wagers . I have been a betfair customer and find BETDAQ more accommodating and user friendly. The rules and regulations are fair and have my welfare in mind when regulating my betting activity.
R T
01 May 2021
Comment from uk.trustpilot.com
Great customer service. Fast.
Pauly
30 April 2021
Comment from uk.trustpilot.com
Great customer service from Marc and Conor. I had an issue with my new bank card and this was completely resolved very quickly. No phone calls just a couple of basic emails. As well as this I've always found the site to be very reliable and user friendly.
Kalbir BASRA
29 April 2021
Comment from uk.trustpilot.com
Terrible site to login and the same goes to the expensive 13p per minute 0870 phone service. I just got cut off the last time i phoned. It is 0/10 compared to 10/10 betfair service.
It is Amarjit Kaur not Amarjit Kaur Basra
22 April 2021
Comment from uk.trustpilot.com
It is currently taking over two hours and i am still waiting to get logged in.
DAMIAN MORGAN
21 April 2021
Comment from uk.trustpilot.com
Betdaq's customer service team are second to none. Market requests and account queries are always dealt with a high level of customer service and actioned promptly. The team are knowledgeable, professional yet personable and nothing is too much trouble. Top class
Michelle Frank
17 April 2021
Comment from uk.trustpilot.com
Fantastic customer service from Keith at BETDAQ. I had a issue with my bank card and Keith got this resolved for me straight away. No waiting on the phone for hours to talk to someone just rang once and issue sorted. Keep up the good work BETDAQ :)
Jo Seph
15 April 2021
Comment from uk.trustpilot.com
Previously: I placed a £200 bet at odds of 4.8, the bet fully matched! and I came to check later on, only to find out the odds on my bet had dropped to 2.38! A huge drop which is going to cost me unless something is done about it. Totally unacceptable and it makes the customer feel totally powerless. Update: Customer support explained the rule of 4, where if a horse drops out, your odds will drop. Now I hadn't heard of this before and would have been much more careful had I known, but customer support granted me with a couple of free bets as good gestures which I appreciate. On the other hand, one of the free bets I am unable to place, which is frustrating.
Noel Byrne
13 April 2021
Comment from uk.trustpilot.com
Been a customer for over 10 years. Excellent product. Know their customer and fine liquidity on all major sports
J Watson
04 April 2021
Comment from uk.trustpilot.com
Managed to lock myself out of my account. Quickly and efficiently resolved. None of the delays and procrastination of the other betting exchange. Thank you Conor at Betdaq...
MDB
02 April 2021
Comment from uk.trustpilot.com
Katie was very helpful and sorted my issue out very quickly indeed.
John Flynn
30 March 2021
Comment from uk.trustpilot.com
Keith was very quick and helpful to resolve a small query that some other bookmakers may have not been so swift and helpful. Many thanks.
Simon Mackey
27 March 2021
Comment from uk.trustpilot.com
I opened an account with BETDAQ, but for reasons, did not get around to using the app for a while which resulted in me missing out on a new customer offer. One quick mail and a very swift response gave me a 2nd opportunity, which I thought was very good of them! I'm writing this review before I place my first bet, just in case it doesn't come in... ;)
Chris
27 March 2021
Comment from uk.trustpilot.com
Very nice exchange site,and only small commission on winnings
Shane
26 March 2021
Comment from uk.trustpilot.com
Just resgistered went to login they suspend account lol bloody hell i just registered if i type in login wrong by mistake ye souldent suspend straight away lol its hard to remember everything when registering
Henry
22 March 2021
Comment from uk.trustpilot.com
Wow, where do I begin. To cut a long story short, I placed a bet which won legitimately, and I was not paid out. I decided to place a bet in the place market. As there were only 7 runners in the race, Betdaq were offering me 2 places in the place market at that time, which was clearly displayed in the bottom left-hand corner of the screen. After careful consideration, I decided to lay the favourite, who eventually finished 3rd, meaning the bet placed was a winner. However, I was not paid out. Betdaq claimed that even though there were 7 runners in the race, 3 places were being offered in the place market at the time when I placed the bet. Which is completely untrue, I was being offered 2 places. What they are clearly doing, is relying on the fact that they know I don’t have the proof to prove, that I was in fact being offered 2 places. This is because, as soon as the race is finished, the market is closed, and any such proof will be lost. Even after checking my bet history, it doesn’t display how many places were being offered to me at the time when I placed the bet, it just shows that I had a bet in that race. Therefore, I still have no proof to prove that the bet I placed was a winner, which is exactly what they want. These people are criminals, and more needs to be done, to regulate this kind of criminal activity from companies such as Betdaq! This incident happened back in December 2020, I’ve been busy, hence the delayed review. Just wanted to share my experience with you all. STAY AWAY FROM BETDAQ. Henry Username: Henrybetdaq
Catherine
22 March 2021
Comment from uk.trustpilot.com
Needed to update my payment card expiration date. Attempted to do it myself online but kept getting error message. Sent and email to the helpdesk. Katie was the agent that picked up my case and resolved it in one email.
Barry W
21 March 2021
Comment from uk.trustpilot.com
Katie solved my problem in a few minutes fast support by email
Ricky Gittens
08 March 2021
Comment from uk.trustpilot.com
Void winning bet after result through as a winner. No explanation why. Struggle to get any sense out of them now passed through to ibas Claims BOG all uk and Irish racing but deep inside the terms and condition small print you will eventually discover this is singled only. Stay clear and stay with one of the trusted sites.
KG
08 March 2021
Comment from uk.trustpilot.com
My account got suspended when my bet was still on. Later I was told I had a self excluded account. Because of that eventhough I won the bet, they only refunded my stake. When asked about tge money I won. They gave me this crap. Please note that when you registered your account, you agreed to the following terms and conditions: “if your details are sent to BETDAQ from the self exclusion team of any of our UK brands, we will take steps to close any Customer Account with the same details and shall use all reasonable endeavours to do so. We reserve the right to take up to 48 hours to identify any account created on BETDAQ using the same details as the excluded account. During this time, we accept no responsibility for any activity on the site and we reserve the right to donate all monies won by such accounts to charity while refunding all deposits to you. For avoidance of doubt, during this time, we shall not refund any deposits on accounts which have been lost.” So bottom line is if I lost the bet they could have my money because I won my bet they can keep my winnings saying EXCLUDED ACCOUNT. Then dinate to a so called charity of their pocket. What a thugs,fraudsters, scam ..... Don't sign up for this scammers
Vaiva Jablonskyte
25 January 2021
Comment from uk.trustpilot.com
Created an account via mobile,they collected all my data: ID, utility bill, asked for IP address proof, I even filled in my deposit details then logged in via my tablet which has VPN in it, account closed even before I could place my first bet. Really dodgy company be careful if you value your personal data. Apparently they are allowed to keep it for 7 years now, that is what they said when I asked to delete everything they have about me.
Chris
19 January 2021
Comment from uk.trustpilot.com
1. Signed up with wrong promo code (didn't use the offer) asked them to change it to the right offer, was declined. 2. Placed 2 bets with XSP (Exchange Starting Price) twice they were removed without telling me, both bets were not matched as a result, and both bets went on to win. Was told sorry for the inconvenience. 3. Withdrew my money and will compound at 10%+ per day on Betfair Exchange instead, which I didn't want to have to do since their customer service is even worse.
Edmond James
07 January 2021
Comment from uk.trustpilot.com
Well ,When it comes to fixed game I know of only one source or should I say tipster that deal on that ,I have tried his odds and I have made a whole lot from this good guy ,I found him on Instagram by the name EDMOND_TIPSTER he is the best I have seen when it comes to fixed match .am making this review for those who are interested to make living with gambling now is the opportunity
Zpades Acer
03 January 2021
Comment from uk.trustpilot.com
A good decent exchange and they do what they say. A good variety of markets and the commission rate is very attractive. This is the sort of company that allows you to do your thing and not get frustrated with the background events.
Customer
02 January 2021
Comment from uk.trustpilot.com
sportsbook restricted me to win 18 they can do 1
Stu
24 December 2020
Comment from uk.trustpilot.com
You have to call a premium rate number to speak with anyone (13p a minute), they said 5 working days to reply to an email. What is a working day anyway? If they are taking bets, making money etc, surely that's a working day. So, I presume a working day is Mon-Fri, I have now waited 7 working days and nothing. So, customer service is 1 star. I have noticed something, after a bad review, loads of 5 star reviews follow, usually naming an individual who just so happens to be amazing blah blah blah. I am offering odds of 1.1 that the same happens again. It will go something like this.. Dealt with Andy he was just fantastic, fake review, fake review etc etc. I can only speak as I find, 5 working days to answer a query, then to take 7 and counting is just abysmal.
jackpalance1
23 December 2020
Comment from uk.trustpilot.com
Betdaq is great if you know what your at -you can make some money backing winners or laying losing bets👍👍
b s
22 December 2020
Comment from uk.trustpilot.com
I was initially unsure but had quite a good experience with them when taking advantage of betting on the result of the US election after the result was known (Trump supporters couldn't accept it). And as a result I would definitely use Betdaq again. -My ID verification was approved quickly, the same day. -Payouts were quick, only took a day or two. -I got a months-worth of free commission which saved me something like £30; that's better than other promo offers I've seen. -When I asked for a market to be settled via a customer request email, it was done the same day - no waiting in long queues like at Betfair. Some points to consider: -They don't allow VPNs so if you use one for security/privacy like I do, make sure it's off when using the site. -Deposit limits are £5,000 per day but that's the same as Betfair Exchange. -Liquidity isn't as good, the range of markets is smaller and the site is a little slow/buggy-seeming but the betting and transactions were all fine for me.
Mr Jim Quinn
21 December 2020
Comment from uk.trustpilot.com
I'm reviewing interaction with Betdaq customer service On accessing live chat , the agent Conor responded almost immediately. He quickly appraised my problem and resolved my issues I am very very impressed Delays with my recent interactions with my more favoured betting site caused me to disconnect after 30 minutes waiting for an agent on one occasion and no satisfactory resolution on another. I enjoy a regular bet everyday . This favourable experience has me reviewing my betting options
nrzn mgr
06 December 2020
Comment from uk.trustpilot.com
one of the worst ever played , Totally waste of time,,waste of money,, please do not even think,, I tried every games , casinos, not even once they gave me a chance...totally rubbish
Dejay
04 December 2020
Comment from uk.trustpilot.com
Can’t place any bets and was restricted almost instantly after only placing a couple of bets. Mad really. Guess they don’t want your money? The live chat agent was very rude and did not want to help or explain.
Tom
01 December 2020
Comment from uk.trustpilot.com
Terrible customer service, requested my account be closed in Live Chat and was asked to answer a security question I hadn't answered initially on sign up, so how could I answer that question? Agent named Conor who came across very rude, wouldn't go through with the closure of the account until I answered the question. He then corrected himself with the right security question which I could then answer, no apology for his mistake. He wouldn't close my account he just put it on permanent exclusion.
jackpalance1
28 November 2020
Comment from uk.trustpilot.com
Can’t figure out why anyone would have a problem with betdaq .I’ve betting with them for years never had a problem never had to contact them.If u use the exchange you can make some money providing you can back or lay winners...Simple really 😊
Stefan Schubert
28 November 2020
Comment from uk.trustpilot.com
Very helpful - fast, clear responses to requests for help.
Leon Whitchurch
26 November 2020
Comment from uk.trustpilot.com
Excellent customer service from BetDaq and especially Conor who resolved my query in a professional and competent manner. Now if only they could improve the liquidity on the site and a viable 'cash out' option then they really would give a certain other exchange site (Bfair) a run for their money.
Deborah Evans
21 November 2020
Comment from uk.trustpilot.com
Don’t bother with this outfit if you want to place a few bets over a couple of days. I was restricted after a couple of days & now I can’t place any bets. Closed my account. Even if you lose, they don’t want your business!!
Christopher Clayton
19 November 2020
Comment from uk.trustpilot.com
Quote: from one of your staff i spoke to earlier, "Our Operations Department feels comfortable to have waited for a reasonable period of time post the election and we are satisfied that Trump has no path to victory in this contest and we are settling accordingly." (but they have left the state betting open) You and the MSM do NOT decide who will be the next President, you closing this market (without an " official " result) goes against your own terms, does it not? So for has i can see, what you have done is criminal (you have no right to " guess " the result of a market). (Betfair or still trading) Mr C Clayton.
jackpalance1
19 November 2020
Comment from uk.trustpilot.com
Not much if any free stuff but it’s the best for bets if you know what your doing👍
Jonathan Liu
11 November 2020
Comment from uk.trustpilot.com
opened an account never had an account with them, made a deposit and a bet, everything was ok. then placed another bet for the next day. The next day account suspended and closed no given reason, the bet that was in placed won so they said it would be given to charity.... and my balance returned to my account.... what a nightmare
TRAINMAN
03 November 2020
Comment from uk.trustpilot.com
Wonderful customer service experience thanks to Andy H who was very professional and assisted with my verification process in a very efficient manner. Thanks Andy
Malcolm Moate
02 November 2020
Comment from uk.trustpilot.com
When I heard it was owned by Ladbrokes I wasn't going to bother because they're absolutely hopeless used to be an excellent company.. I was right to be wary they've suspended my account but I received no emails it went straight into spam so I didn't see them after 10 emails they still haven't open my account it's been 6 hours.. as usual customer services shocking look elsewhere
Brian Robinson
13 October 2020
Comment from uk.trustpilot.com
Betdaq might be a very good site but they allow somebody with very little racing knowledge to put up horse racing tips daily that constantly consistently lose people money. A betting site recommending losing horse racing tips it shouldn't be allowed.
christopher
13 October 2020
Comment from uk.trustpilot.com
Always very helpful live chat,and a top exchange.keep up the good work.class!
Shane
05 October 2020
Comment from uk.trustpilot.com
Was finding online site a little bit difficult to use but my experience was made a lot easier by andrew he was very helpful and is a credit to betdaq
sports exchange reviewer
04 October 2020
Comment from uk.trustpilot.com
Cons - Very low liquidity for serious traders to operate - Site looks unprofessional when compared with main competitors - Very laggy when loading markets ( takes me back to dial up connection back in the day ) - Not user friendly for the casual gambler - Some users complain of not receiving bonus/free bets - Sportsbook is really basic and does not include the slicker user face of competitors - Users complain of long timeframe for withdrawals - Company owned by Ladbrokes who share customer data - Users complain of terrible customer service department - Complaints of accounts being closed without any explanation and winnings not given to customers -Users complaining of bets taking up to an hour to settle On the plus side Betdaq exchange does work better when using third party software but this is will only appeal to some sports traders. Although why bother when there are better sports exchanges which don't come with all the baggage! Good luck and happy Trading.
sports exchange reviewer
02 October 2020
Comment from uk.trustpilot.com
Pros - Competitive commission rates ( reason it scored 2* and not 1* ) Cons - Very low liquidity for serious traders to operate - Site looks unprofessional when compared with main competitors - Very laggy when loading markets ( takes me back to dial up connection back in the day ) - Not user friendly for the casual gambler - Some users complain of not receiving bonus/free bets - Sportsbook is really basic and does not include the slicker user face of competitors - Users complain of long timeframe for withdrawals - Company owned by Ladbrokes who share customer data - Users complain of terrible customer service department - Complaints of accounts being closed without any explanation and winnings not given to customers -Users complaining of bets taking up to an hour to settle On the plus side Betdaq exchange does work better when using third party software but this is will only appeal to some sports traders. Although why bother when there are better sports exchanges which don't come with all the baggage! Good luck and happy Trading.
lee emerson
29 September 2020
Comment from uk.trustpilot.com
Seems I was lucky in that I never deposited before they closed my account. Rude abrupt and borderline aggressive. First said I was self excluded with Ladbrokes. This was not true (verified by Ladbrokes). Then they quoted section 9 . None of those sections were true either. Only had account open for matter of minutes! Strange bunch at Betdaq! Site was not very user friendly and seems very laggy when loading markets. Looks a bit unprofessional when compared with Betfair. One to avoid if you're a serious or casual punter.
SHAFIQ FAKIR
19 September 2020
Comment from uk.trustpilot.com
Superb customer service from Andy. Resolved my query at great speed. S
Michael
10 May 2021
Comment from uk.trustpilot.com
"Fantastic customer service from INSERT RANDOM NAME here using an account with literally only THIS SOLITARY 5 STAR REVIEW FOR Betdaq" Almost every review on here is so blatantly fake it's untrue. Betdaq are probably a 2-3 star exchange based on my experiences (quite limited given how rarely they beat Smarkets or Betfair) but having seen them spam the same generic fake 5 star reviews on here they dragged that down to 1 star
"Fantastic customer service from INSERT RANDOM NAME here using an account with literally only THIS SOLITARY 5 STAR REVIEW FOR Betdaq"
Almost every review on here is so blatantly fake it's untrue. Betdaq are probably a 2-3 star exchange based on my experiences (quite limited given how rarely they beat Smarkets or Betfair) but having seen them spam the same generic fake 5 star reviews on here they dragged that down to 1 star