Betdaq PLAYER REVIEWS(1107)
John Turvey
07 September 2020
Comment from uk.trustpilot.com
Best of o the Lot. very very Fast Payout, been with Betdaq a while, customer service in Ireland very good
customer
03 September 2020
Comment from uk.trustpilot.com
I opened an account with Betdaq after some terrible experiences with the customer services at Betfair. After just one interaction with Andrew at Betdaq I can instantly say I've made the right move. I would rate the experience as a 10/10 and refreshing change to what I've been used to elsewhere. Brilliant service!!!
Gisela Montanez
25 August 2020
Comment from uk.trustpilot.com
A shower of cowboys. They really do not have a clue. Stick to the more reliable and trustworthy Betfair.
Brian Aldwin
24 August 2020
Comment from uk.trustpilot.com
i found the betdaq team very helpful,in resolving my issue
David Haggath
23 August 2020
Comment from uk.trustpilot.com
Excellently handled and very prompt Very impressed
Piotr
13 August 2020
Comment from uk.trustpilot.com
Dealt with them once, fast respond, quick solution, can't complain.
BRIAN SPINK
09 August 2020
Comment from uk.trustpilot.com
Betdaq horse racing tips are the worst in the uk without any doubt! Lots and lots of waffle about the races selected all based on stats and nothing else. No knowledge of the horses wellbeing just total guesses. They are free but not if you put money on! Leave well alone unless you just want a good laugh🤣🤣🤣 Betdaq rubbish horse racing tips they should be renamed.
Chris Isaacs
05 August 2020
Comment from uk.trustpilot.com
Recently opened an account following continuous problems with Betfair. Pleasantly surprised with Betdaq. No issues with incorrect settlements or money disappearing from my balance without explanation nor ridiculous deductions for rule 4 withdrawn horses. I had to get in contact with Betdaq re an opening account promotion. They responded immediately by email and sorted the issue instantly. I am not used to such good service with exchange betting!! I just wish more people would use Betdaq as the only issue I have is liquidity affecting markets. I really hope their market share grows as they are so much more professional and courteous.
Leo
04 August 2020
Comment from uk.trustpilot.com
I had a problem with depositing money into my account. Andrew was excellent in resolving the issue.
jackpalance1
31 July 2020
Comment from uk.trustpilot.com
Have used Betdaq exchange for over 15yrs get better prices on horses, dogs etc for instance had 60s on a winner to day industry price was 33s.Winnings paid on to debit card in no time .If u miss the start of a race u can bet in running also uncomplicated and straight forward to navigate.
John Wooderson
31 July 2020
Comment from uk.trustpilot.com
Andy from Betdaq was absolutely great. Got to the source of my problem straightaway, and ended up solving it and more. Can't recommend Andy and Betdaq enough.
S.K.
22 July 2020
Comment from uk.trustpilot.com
Ought to have more exposure to really challenge Betfair in my opinion but growing all the time. Allows API to trade using 3rd party software which I really like.
Jim in liverpool
22 July 2020
Comment from uk.trustpilot.com
James Douglas-Mann
21 July 2020
Comment from uk.trustpilot.com
Great volume and tight prices. Excellent in running horse markets. Best technology. Better than their 'bigger' competitor in my opinion.
Mike
18 July 2020
Comment from uk.trustpilot.com
Thanks to Andy H who was exteremely helpful and pleasant in getting my account set up when I was getting a deposit error message. Andy also responded and resolved the issue quickly.
Mr Caldwell
18 July 2020
Comment from uk.trustpilot.com
Avoid won't get free bet bad experience. Signed up in good faith tried to make first 10 bet couldn't be matched so matched 4 left me with 6 so deposit more and place 10 bet to qualify for the free bet. Now told I don't qualify for free bet this is a con please don't sign up when I expliane I placed bets in good faith can you do anything about it I got the following response "Will: Unfortunately not. Our Welcome offers are managed by an external-system that depends on thee fulfilment of the qualifying criteria to apply, and it is not something we have the ability to adjust, retroactively"
Chris Robertson
17 July 2020
Comment from uk.trustpilot.com
Betdaq is easy to use , have good liquidity and competitive odds . I like the surprise of the odds boost from time to time and the promotions are good giving the chance to win free bets . Casino and Sportsbook adds to the overall offering . Keep up the good work.
Tony NuFc Burn
14 July 2020
Comment from uk.trustpilot.com
Had a problem with account. Sorted quickly.
Allen Johnson
13 July 2020
Comment from uk.trustpilot.com
Sorted my problem in minutes
Ginny Still
03 July 2020
Comment from uk.trustpilot.com
I recently had an issue not receiving a free bet, which turns out was due to an unintentional error by me. I spoke to Conor who was more than helpful, he explained what I needed to do and this included contacting them again a few days later. This I did and spoke to Andy H who was equally helpful and finished resolving the issue for me as promised. Can't fault them. And their response time was very good too. Thank you!
Sophie
02 July 2020
Comment from uk.trustpilot.com
Hi there I recently created an account with betdaq and was betting for a few hours. I logged in later that night to my account being locked. I spoke with a terrible agent 'Conor' from customer support on live chat and he was absolutely rude, simply quoting terms and conditions. The issue was that I had self excluded from another company on the same brand previously. When I queried why I was allowed to deposit in this case, conor simply referred to terms and conditions. They have 48 hours to identify accounts like this. This is not on because if they are on the same brand betdaq should have the systems in place to identify these issues and protect punters who have self excluded previously. If there is a balance there refund your deposits. If you do not have a balance they take the money and close the account. Identifying self excluded accounts on the same brand should automatically lead to deposits being refunded as you never have a chance of winning because they would take your profits and refund your deposits if there was a balance. This is a take on and this company should be closed down immediately.
Sean O CALL
01 July 2020
Comment from uk.trustpilot.com
Andy H sorted out issue with withdrawal quickly and efficently with minimum fuss. Excellent wish all web chat this good.
PWal
01 July 2020
Comment from uk.trustpilot.com
Good site Liquidity needs improvement
Mr tim slaney
24 June 2020
Comment from uk.trustpilot.com
Peter Woad
23 June 2020
Comment from uk.trustpilot.com
Good sportsbook and exchange offered. Large range of markets and some decent offers.
Mark Edwards
23 June 2020
Comment from uk.trustpilot.com
Excellent website, competitive prices and great promotions, Betdaq delivers for both the trader and the bettor.
Joseph Gilmore
18 June 2020
Comment from uk.trustpilot.com
Kevin
17 June 2020
Comment from uk.trustpilot.com
I had a query relating to the amount of profit expected in a few trades on the Betdaq Exchange. it was explained to me with clarity and courtesy by Conor. Excellent service.
Mika
16 June 2020
Comment from uk.trustpilot.com
Another exchange, which I was using for little period of time, everything is ok, except liqudity. As a scalper, i need it to exit my trade without slippage. Is it improved? Will check ;) Best regards, Mika
Mick
15 June 2020
Comment from uk.trustpilot.com
Polite knowledgeable and found answers very quickly
paul egan
11 June 2020
Comment from uk.trustpilot.com
Excellent customer services whatever way i use them telephone or email, very quick to answer and problems sorted in a professional way, staff all pleasant and always willing to help the best they can, thanks to andrew for helping me on my latest query but also all staff who i have ever had to deal with.
Andrew Henderson
11 June 2020
Comment from uk.trustpilot.com
Swift action to query Very efficient and helpful technician All sorted thanks BETDAQ
Makenzie Ade
09 June 2020
Comment from uk.trustpilot.com
The customer care support was excellent, quite reassuring and most helpful.
Kevin
08 June 2020
Comment from uk.trustpilot.com
I had an issue adding funds to my account via my credit card. I checked to make sure everything was ok with my credit card which it was however Andrew was able to sort out the issue which turned out to be the expiry date.
Barry Heffernan
06 June 2020
Comment from uk.trustpilot.com
Barry Always found the service friendly and efficient (Several years with them now) Super responsive to any questions or queries... I have used their competition.,,..( Betfair..appalling customer service )..and Betdaq are streets ahead of them.j Andy / Conor and the rest of the crew are super professional and switched on. Hospitality with a capital H.... Best of luck everybody...!
Mark Newman
04 June 2020
Comment from uk.trustpilot.com
Have used Betdaq for at least six years now and, while there is the odd technical hiccup from time to time (they don't have the huge infrastructure behind them that Betfair have), it is always resolved quickly. In addition to which they have upped their game in the past two years in terms of their offering and it really shows up in a much better experience, improved liquidity and overall 'feel' to the site/app. Lastly their helpdesk team are uniformly excellent, on the side of the customer and I can't praise them enough. I strongly recommend Betdaq to anyone, regardless of their preferred sport.
Dan
28 May 2020
Comment from uk.trustpilot.com
My query with was dealt with promptly and efficiently by Andrew. Having used the Betdaq Exchange over the last 10 years or so I have always found the efficiency of their site and staff to be superior to their main competitor........when dealing with you; the Betdaq ethos seems to be that of treating you more as an individual client than simply an anonymous account number.
Liam Hickey
28 May 2020
Comment from uk.trustpilot.com
I found the experience refreshing in relation to 99% of customer service interactions. Andrew was straight to the point and conveyed friendly, efficient and professional personality that makes me think he's wasted having a guy that good just on chat. Anyway that’s my review and it’s well deserved 👏👏👏
gordon boswell
27 May 2020
Comment from uk.trustpilot.com
Andrew was very helpful. I find the replacing of an expired bank card by the new one always a messy procedure. Your competitors do make it easier and smoother for those of us for whom sending photos over the net is not an easy task (but possible once I get my camera out). I understand the necessary security however so will do as requested as and when I can. It will mean I use your competitors meantime however if that is of interest to you. In general I like to use Betdaq as the exchange that innovates in the customers favour on a regular basis (your move to a blanket 2% commission was very much welcomed in that your competitors had to imitate. Well done on that!!) Gary
Jenny Pan-Latimer
26 May 2020
Comment from uk.trustpilot.com
Great site. Never had any issues. Good customer service for queries.
Laurence Wadsworth
26 May 2020
Comment from uk.trustpilot.com
Andrew was very helpful and resolved my problem very quickly.
Peter
25 May 2020
Comment from uk.trustpilot.com
i had a problem with a withdrawal ,my mistake..after a few security questions conor was able to put me on the right track and resolve the issue quickly. thank you again
Carol
24 May 2020
Comment from uk.trustpilot.com
Hi Just like to say Conor from BETDAQ Help desk was very efficient when dealing with my query earlier this evening answering my questions extremely fast! Would have to give 5 stars on customer service Thank you BETDAQ:) CAROL
una mcelheran
22 May 2020
Comment from uk.trustpilot.com
I am new to exchanges and found the customer service person I spoke to was very helpful with getting me set up.
Ruben Monteiro
21 May 2020
Comment from uk.trustpilot.com
Probably the best interaction with customer support from any exchange/bookmaker. Quick, Polite and no copy paste replies.
Wilson
13 May 2020
Comment from uk.trustpilot.com
I had an issue that needed to be resolved. The helpdesk at Betdaq were very professional and prompt in assisting me successfully with my enquiry, I like the Betdaq exchange site. it has highly competitive prices on display. Also the site is so quick and easy to navigate. I highly recommend Betdaq if you are considering exchange betting. Wilson McKnight
Duncan McGregor
07 May 2020
Comment from uk.trustpilot.com
Andrew was most helpfui and my issue was resolved without problems
Stephen Cornwell
04 May 2020
Comment from uk.trustpilot.com
Had a problem withdrawing some of my funds from my account. Andrew helped me achieve that simply and quickly
Mr Laurence Shaw
02 May 2020
Comment from uk.trustpilot.com
On numerous occasions, whoever i communicated with i found extremely helpful and very knowledgeable. All i say is thank you, very, very, much. And keep up the great work.
Max
10 September 2020
Comment from uk.trustpilot.com
Excellent customer service. A failed withdrawal due to my ip location being mistaken as abroad was solved thanks the suggestions of the operator.
Excellent customer service. A failed withdrawal due to my ip location being mistaken as abroad was solved thanks the suggestions of the operator.