Betdaq Review

Hi there

I recently created an account with betdaq and was betting for a few hours. I logged in later that night to my account being locked. I spoke with a terrible agent 'Conor' from customer support on live chat and he was absolutely rude, simply quoting terms and conditions.

The issue was that I had self excluded from another company on the same brand previously. When I queried why I was allowed to deposit in this case, conor simply referred to terms and conditions. They have 48 hours to identify accounts like this.

This is not on because if they are on the same brand betdaq should have the systems in place to identify these issues and protect punters who have self excluded previously. If there is a balance there refund your deposits. If you do not have a balance they take the money and close the account. Identifying self excluded accounts on the same brand should automatically lead to deposits being refunded as you never have a chance of winning because they would take your profits and refund your deposits if there was a balance.

This is a take on and this company should be closed down immediately.

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Andy H sorted out issue with withdrawal quickly and efficently with minimum fuss. Excellent wish all web chat this good.

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Good site Liquidity needs improvement

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Good sportsbook and exchange offered. Large range of markets and some decent offers.

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Excellent website, competitive prices and great promotions, Betdaq delivers for both the trader and the bettor.

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I had a query relating to the amount of profit expected in a few trades on the Betdaq Exchange. it was explained to me with clarity and courtesy by Conor. Excellent service.

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Another exchange, which I was using for little period of time, everything is ok, except liqudity. As a scalper, i need it to exit my trade without slippage. Is it improved?
Will check 😉

Best regards,
Mika

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Polite
knowledgeable
and found answers very quickly

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Excellent customer services

whatever way i use them telephone or email, very quick to answer and problems sorted in a professional way, staff all pleasant and always willing to help the best they can, thanks to andrew for helping me on my latest query but also all staff who i have ever had to deal with.

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Swift action to query
Very efficient and helpful technician
All sorted thanks BETDAQ

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The customer care support was excellent, quite reassuring and most helpful.

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I had an issue adding funds to my account via my credit card. I checked to make sure everything was ok with my credit card which it was however Andrew was able to sort out the issue which turned out to be the expiry date.

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Barry
Always found the service friendly and efficient (Several years with them now)
Super responsive to any questions or queries…
I have used their competition.,,..( Betfair..appalling customer service )..and Betdaq are streets ahead of them.j
Andy / Conor and the rest of the crew are super professional and switched on.
Hospitality with a capital H….
Best of luck everybody…!

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Have used Betdaq for at least six years now and, while there is the odd technical hiccup from time to time (they don't have the huge infrastructure behind them that Betfair have), it is always resolved quickly. In addition to which they have upped their game in the past two years in terms of their offering and it really shows up in a much better experience, improved liquidity and overall 'feel' to the site/app. Lastly their helpdesk team are uniformly excellent, on the side of the customer and I can't praise them enough. I strongly recommend Betdaq to anyone, regardless of their preferred sport.

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My query with was dealt with promptly and efficiently by Andrew.

Having used the Betdaq Exchange over the last 10 years or so I have always found the efficiency of their site and staff to be superior to their main competitor……..when dealing with you; the Betdaq ethos seems to be that of treating you more as an individual client than simply an anonymous account number.

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I found the experience refreshing in relation to 99% of customer service interactions. Andrew was straight to the point and conveyed friendly, efficient and professional personality that makes me think he's wasted having a guy that good just on chat. Anyway that’s my review and it’s well deserved 👏👏👏

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Andrew was very helpful. I find the replacing of an expired bank card by the new one always a messy procedure. Your competitors do make it easier and smoother for those of us for whom sending photos over the net is not an easy task (but possible once I get my camera out). I understand the necessary security however so will do as requested as and when I can. It will mean I use your competitors meantime however if that is of interest to you. In general I like to use Betdaq as the exchange that innovates in the customers favour on a regular basis (your move to a blanket 2% commission was very much welcomed in that your competitors had to imitate. Well done on that!!) Gary

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Great site. Never had any issues. Good customer service for queries.

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Andrew was very helpful and resolved my problem very quickly.

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i had a problem with a withdrawal ,my mistake..after a few security questions conor was able to put me on the right track and resolve the issue quickly. thank you again

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Hi Just like to say Conor from BETDAQ
Help desk was very efficient when dealing with my query earlier this evening answering my questions extremely fast!
Would have to give 5 stars on customer service Thank you BETDAQ:)
CAROL

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I am new to exchanges and found the customer service person I spoke to was very helpful with getting me set up.

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Probably the best interaction with customer support from any exchange/bookmaker. Quick, Polite and no copy paste replies.

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I had an issue that needed to be resolved. The helpdesk at Betdaq were very professional and prompt in assisting me successfully with my enquiry, I like the Betdaq exchange site. it has highly competitive prices on display. Also the site is so quick and easy to navigate. I highly recommend Betdaq if you are considering exchange betting. Wilson McKnight

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Andrew was most helpfui and my issue was resolved without problems

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Had a problem withdrawing some of my funds from my account. Andrew helped me achieve that simply and quickly

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On numerous occasions, whoever i communicated with i found extremely helpful and very knowledgeable. All i say is thank you, very, very, much. And keep up the great work.

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It was nice to talk to the support service. All my questions were resolved promptly.

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Have been playing on Betdaq since Cheltenham last year and have found it easy to use. Liquidity is good and never any real issues getting a bet on.

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A happy user of BETDAQ for a couple of years now. The customer support are always very helpful and the casino product is improving greatly!

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I had support of an exceptionally high standard from Will (William?) in the Customer Support team. I have nothing but praise for the help he provided.

Grateful Customer

Neil Perera

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One of my top 3!
Keep up the great work 👌

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Extremely poor liquidity.
Awful website layout and usability.
Over 8 days (and counting) to proccess a £200 withdrawal.

AVOID.

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Had a query in relation my account. Andy H sorted it for me instantly, a issue which would of been a lot of stress was corrected in seconds, top notch customer service and a great betting site. Well done Andy, keep up the good work.

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Excellent service..persons are willing to help all the time.

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I have been a customer for a few years and never had any problems. Really good customer service and quick bet settlement

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Issue quickly resolved despite having several different steps and all achieved in a professional and courteous manner. Compares well with similar experiences within the industry.

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Very quickly take money 🍌🐒

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This company is owned by Ladbrokes where my account is suspended.

Unaware of this, I opened an account, placed a bet and then had my account suspended. I was told that if your ladborkes account is suspended they reserve the right to suspend your betdaq account

All bets are forfeit and the deposited money will be paid to charity.

I have proof of my exchange with Andy, this company is a scam.

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Yet to be convinced there is enough liquidity in markets to make it worthwhile (otherwise just competing to get bets matched with the automated bots), but 5 stars for support. Dealt with by Andy H who was superb.

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As a product very good. Money in horse races before the off is very good but not enough in many sports markets and in running on the horses

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I am amazed Betdaq is still in operation. This site needs to be closed down and put out of it's misery. It's impossible to get a bet matched by anyone other than Betdaq's own in house betting robot.

I have had an account for many years and Betdaq was useable especially on big events in the past but since Ladbrokes bought it and took over it's gone to pot.

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Why no in play live betting on rugby league, cricket etc when it is not a live tv game, surely odds can be reassessed at half time?

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I don't know how Betdaq remains in business. They have next to no liquidity on the exchange – even on the biggest sporting events like Premier League matches. I placed a few bets on the sportsbook, made a small profit and am now limited to pennies. Can't comment on customer service as I no longer use them.

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Being using them for yrs never had a problem if u can back or lay winners or losers u can make money.Easy to use and quick withdrawal 👍

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My account got suspended as reactivation was required which was bit annoying but Andy H got on the case as sorted it out all professionally and quickly.

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Hazel has been a diamond with my verification – cannot speak highly enough of her

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i think your poor because when i go into the sports book side of it and do the unders market you dont give prices where betfair do ,bet 365 do bwin do paddypower do and a few more yet you dont put the prices or market up when i do the sports book i exspect there to be a market for these other wise why have a sports book dont understand i got to go to other sites where they offer these

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