Betdaq PLAYER REVIEWS(1107)
Barrie Penman
14 April 2024
Comment from uk.trustpilot.com
When I was trying to find the anti post (exchange market) market for the grand national It was hard to find so I think a lot of other people must have had a similar problem. I think you have revised your minimum stake for big price has recently reduced. This was a very obvious mistake you made and stuck with for several years !!!!!!!! This could have been one of your problems attracting footfall. I am also not sure about the new layout for placing bets. But I am getting used to it.I like to see an obvious similarity when visiting competitor sites, AND not have to constantly learn new things. Hope to use your site more often. Wishing you good luck in the future.
Angus Macleod
13 April 2024
Comment from uk.trustpilot.com
Great bookie to use.Allways fair and prompt.
adriantmorrisyahoo.co.uk
13 April 2024
Comment from uk.trustpilot.com
No promotions, liquidity not too good.
Sam hill
12 April 2024
Comment from uk.trustpilot.com
Requested help with withdrawal, sorted within 30 mins. Great personal touch
Clifford Butler
10 April 2024
Comment from uk.trustpilot.com
Good service
Stevey W
10 April 2024
Comment from uk.trustpilot.com
Great app, easy to use and quick to reply to emails 😊
Chris
10 April 2024
Comment from uk.trustpilot.com
Great customer service, query dealt without hassle.
didar thandi
09 April 2024
Comment from uk.trustpilot.com
you dealt with my problem so quickly
Roger
07 April 2024
Comment from uk.trustpilot.com
Offering good advice in a timely manor.
bal dhillon
06 April 2024
Comment from uk.trustpilot.com
very helpful Bonestine!
Mr Cook
06 April 2024
Comment from uk.trustpilot.com
Come on Betdaq settle bets. Today placed a bet on over 0.5 goals in the Palace vs City game. Palace score in 4 mins. Now played 70 mins and still waiting for the bet to be settled. Totally ridiculous Betdaq on top games to keep a over 0.5 goals bet unsettled for the whole Match is terrible
Kyle Michie
04 April 2024
Comment from uk.trustpilot.com
Absolute sham of a company Avoid at all costs Terrible customer service Took a bet now refusing to honour it Said I will get a refund of money staked No more Nothing if it loses Shocking Do not waste your time
Gillian Rose
03 April 2024
Comment from uk.trustpilot.com
Great site getting enhanced special s on site now
Joshua Banks
03 April 2024
Comment from uk.trustpilot.com
The company were very quick in formulating a market which I requested.
Trevor Worcester
01 April 2024
Comment from uk.trustpilot.com
great site and enhanced specials and good customer services
David Parry
25 March 2024
Comment from uk.trustpilot.com
I answered your email with the answers you asked for on Wednesday. It is now Monday afternoon and you still haven't responded despite 2 reminders from me asking that you do your job.
Glenn Broadbent
24 March 2024
Comment from uk.trustpilot.com
Didn't get back to me quick enough
Mark Knight
23 March 2024
Comment from uk.trustpilot.com
Very helpful. Good site
Ron Marshall
19 March 2024
Comment from uk.trustpilot.com
Quick response on chat but didnt really sort my statistics problem out seems to be working now. also the Rep had trouble understanding the Stats arrow / also the Soccer betting often only has "Make Offer" with no Odds on offer otherwise BETDAQs ok
Daytona650
18 March 2024
Comment from uk.trustpilot.com
My account was hacked. Betdaq didn't care at all until I started to ask for my money back. They then just suspended the account 'pending' investigation.No telephone number, no direct contact with their fraud team, just a chatbot in some foreign country. Absolutely useless, and not a care in the world. They just want you to gamble with them and lose, that's it. No interest in customer service, or keeping customers.The website is OK, not the best, but OK, and using their exchange is alright. But God help you if anything goes wrong, or you need to contact them. They are only setup to give the most minimal help at the lowest. They have no interest in helping anybody, and no interest in investing in account security.I have claimed through my bank, so I'll get my money back anyway, but no thanks to Betdaq at all. Betfair Exchange is where I've trade for years, and will certainly move that to Betdaq. Not impressed. There's a reason why it's a small exchange.
JG
17 March 2024
Comment from uk.trustpilot.com
Very good customer service.Much better than a rival exchange,that's for sure
Darren McGrath
16 March 2024
Comment from uk.trustpilot.com
Nothing in the world is perfect but the support service with these guys was very good.
S Hastings
16 March 2024
Comment from uk.trustpilot.com
Five stars if my account is reopened
Ian Preston
16 March 2024
Comment from uk.trustpilot.com
Betdaq are absolutely faultless.Customer service puts rivals to shame.
Anthony Esler
13 March 2024
Comment from uk.trustpilot.com
Chat worked weell...was quick & efficient.
Kalbir
13 March 2024
Comment from uk.trustpilot.com
Bonestine was more than excellent.
Sean Curran
11 March 2024
Comment from uk.trustpilot.com
I was very satisfied with the fast response and how quick the agent resolved my query.No messing about very impressed.
Lee V
11 March 2024
Comment from uk.trustpilot.com
Billy answered my question with a positive result
Andy King
09 March 2024
Comment from uk.trustpilot.com
Excellent customer support. I had a query regarding the charging structure and thought it would be really complicated and take ages to sort out in line with my experiences with other companies.Was actually resolved really quickly and easily.Impressed
Tim Walsh
08 March 2024
Comment from uk.trustpilot.com
very quickly a member of staff indicated what my issue-quickly corrected and able to bet again straight away
Gillian Smith
08 March 2024
Comment from uk.trustpilot.com
Very easy to join. Polite and helpful chats
Alistair
07 March 2024
Comment from uk.trustpilot.com
You Listen and Respond
Elaine Naylor
07 March 2024
Comment from uk.trustpilot.com
Great service as usual
Mike
06 March 2024
Comment from uk.trustpilot.com
I had a swift response to my question but no immediate answer.
Helen russell
05 March 2024
Comment from uk.trustpilot.com
Awfull company worst customer service closed account no reason specified.Account over 7k in profit xsp didn't get matched didn't get honored then closed the account.Our whole household used betdaq but they closed mine and my freinds account because we're in the same adress so same IP adress apparently only one user per household.Will never recommend to anyone who is serious about exchange betting best left to those who wish to lose only
William daly
05 March 2024
Comment from uk.trustpilot.com
Everything works okay I’ve spent many years. With another company but since they were taken over they have taken a dive into stupidity betdag at the moment are the no 1 reliable company with the punter in mind and is growing because of that
GB
05 March 2024
Comment from uk.trustpilot.com
Never have a problem of getting a bet matched and zero commision is really helpful. Query was dealt with quickly and happy to be with Betdaq. gazza50
Jonathan Shew
04 March 2024
Comment from uk.trustpilot.com
Quick easy and can always get my bets on. Nice withdrawal rime within 2 hours or overnight if taken out after 4.30pm
Liam Malone
28 February 2024
Comment from uk.trustpilot.com
Betdaq provide live pictures which is important when laying or having a bet - the live pictures are mostly of Irish & UK racing but can be coverage of racing all over the world.
JRees
24 February 2024
Comment from uk.trustpilot.com
No matter which search engine I use, on Saturday it is slow,slow, slow !!!I takes over 5 mins to sign in. Then you take an age to scroll down the football tournaments, and then when you want to make a bet, the website takes seconds for every step.No wonder Betfair is miles ahead.I could make a faster bet by going into town !The speed of the website is an absolute nightmare !
Glenn Kirk
24 February 2024
Comment from uk.trustpilot.com
Total lack of respect and consideration for their customer, they take an eternity to sort things out weeks not hours, compromise customers position and talk to you like your a criminal….rubbish customer, they react fast but don’t resolve anything
Joshua Banks
23 February 2024
Comment from uk.trustpilot.com
They sorted the issue.
Michael
18 February 2024
Comment from uk.trustpilot.com
yet again no real payout for a game called megaways a very poor couple of quid for 10 spin feature no wilds and no coins20p a spin soon adds up no fun and they have taken over 2 grand no more i close my accont
Chris
16 February 2024
Comment from uk.trustpilot.com
Betdaq are ok but they offer you a free bet about once a week, but then they don't give you you the free bet after you accept the free bet in the email.I place the bet to trigger the free bet but never get the free bet even after the waiting period ends. So what's the point of keep sending them to me. . Will move to a different exchange platform if this continues..
Matt
16 February 2024
Comment from uk.trustpilot.com
I've had an account for many years and have always had a good experience with Betdaq. Odds are competitive, commission relatively low and withdrawals are generally very quick. Liquidity in major markets is comparable to other market leaders. After not using the exchange for some time, I have returned thanks to a 0% commission offer.
dave mac
09 February 2024
Comment from uk.trustpilot.com
easy exchange to use and great customer service.
Darren Robert Barley
08 February 2024
Comment from uk.trustpilot.com
Awful, opened an account. Got sent an email telling they'd closed my account because I'd self exclusion. My self exclusion ended on the 31st August 2023. Gamstop and Gamcare confirmed my self exclusion had finished and been removed. Betdaq are part of entain group which also possibly own ladbrokes aswell. So after doing some investigating of my own. I know you cannot have more than one account with the same group. At least the customer service representative explained to me. Unlike the person that close my account saying it was self excluded from Betdaq. I've never even had an account with Betdaq
Luke strettan
07 February 2024
Comment from uk.trustpilot.com
Stolen my money I will be contacting the police and the gambling commission stay well away from this site
Phil
27 January 2024
Comment from uk.trustpilot.com
The liquidity is fine just web site is dated and clunky
Eric Rowland
14 April 2024
Comment from uk.trustpilot.com
I have previously made attempts today to revive my lapsed accounts with 2 other online exchanges and the customer service with both companies was horrendous. In contrast, my experience with Betdaq was seamless. The gentleman who dealt with me, John, was extremely polite and helpful. He had the matter sorted in no time at all, for which my thanks. I would recommend this company without hesitation.
I have previously made attempts today to revive my lapsed accounts with 2 other online exchanges and the customer service with both companies was horrendous. In contrast, my experience with Betdaq was seamless. The gentleman who dealt with me, John, was extremely polite and helpful. He had the matter sorted in no time at all, for which my thanks. I would recommend this company without hesitation.