Betdaq PLAYER REVIEWS(1183)
Neil Williams
13 October 2023
Comment from uk.trustpilot.com
Issue solved quickly and helpfully
Issue solved quickly and helpfully
Reply
Elaine Naylor
12 October 2023
Comment from uk.trustpilot.com
Reinstated a bonus as I was on holiday, thanks.
Reinstated a bonus as I was on holiday, thanks.
Reply
WESTON
11 October 2023
Comment from uk.trustpilot.com
The company can improve their customer services by not asking for bank statements don’t worry about the government
The company can improve their customer services by not asking for bank statements don’t worry about the government
Reply
David Lambert
06 October 2023
Comment from uk.trustpilot.com
Good offers with low commission. I would not have closed my account if it wasn't for the inept gambling commission wanting to know my financial business.
Good offers with low commission. I would not have closed my account if it wasn’t for the inept gambling commission wanting to know my financial business.
Reply
Derek Heaton
06 October 2023
Comment from uk.trustpilot.com
Never too late with any queries and joining made easy with excellent beginners process
Never too late with any queries and joining made easy with excellent beginners process
Reply
MR Paul Mander
05 October 2023
Comment from uk.trustpilot.com
Agent was very helpful and efficient and helpful.Issue was explained thoroughly only negative was timescale of query from start to finish.
Agent was very helpful and efficient and helpful.Issue was explained thoroughly only negative was timescale of query from start to finish.
Reply
Mr Ian Black
30 September 2023
Comment from uk.trustpilot.com
Easy sign up process, website easy to navigate, liquidity in pre-race markets good, and a viable option to Betfair.
Easy sign up process, website easy to navigate, liquidity in pre-race markets good, and a viable option to Betfair.
Reply
J . Armstrong
29 September 2023
Comment from uk.trustpilot.com
Wait time on live chat was minimal, 1st in the queue. Billy was so helpful, couldn't give any less than 5 stars.
Wait time on live chat was minimal, 1st in the queue. Billy was so helpful, couldn’t give any less than 5 stars.
Reply
Moh Ali
26 September 2023
Comment from uk.trustpilot.com
Asked why my account was suspended told that the compliance team permanently closed. I have not used the account for some time but no reason from customer support. Will be told that the customer support and compliance are correct and the usual corporate response...very strange way of treating customers.
Asked why my account was suspended told that the compliance team permanently closed. I have not used the account for some time but no reason from customer support. Will be told that the customer support and compliance are correct and the usual corporate response…very strange way of treating customers.
Reply
customer
23 September 2023
Comment from uk.trustpilot.com
Good prices and places, helpful customer service too.
Good prices and places, helpful customer service too.
Reply
Shaun Cook
23 September 2023
Comment from uk.trustpilot.com
It would have been less but lately when you withdraw it’s going straight into my account so I thought that was the o ly thing to improve on its quick and easy to get bets on and settled quite quickly
It would have been less but lately when you withdraw it’s going straight into my account so I thought that was the o ly thing to improve on its quick and easy to get bets on and settled quite quickly
Reply
John Cleere
21 September 2023
Comment from uk.trustpilot.com
Everything was simple and quick I was told it was the bank who declined my deposit ,
Everything was simple and quick I was told it was the bank who declined my deposit ,
Reply
Mr Cook
14 September 2023
Comment from uk.trustpilot.com
Such a shame that the liquidity is so poor on all markets other than horse racing. If you want a bet on any football match outside of the premiership you have to take 10% less than Betfair as everyone is cross betting. Betfair are very lucky that BETDAQ just doesn’t have the markets or liquidity as Betfair have almost become impossible to deal with since Paddypower took over dispite not making a loss for years always restricting my account and wanting to keep me on the phone for hours asking me embarrassing questions.
Such a shame that the liquidity is so poor on all markets other than horse racing. If you want a bet on any football match outside of the premiership you have to take 10% less than Betfair as everyone is cross betting. Betfair are very lucky that BETDAQ just doesn’t have the markets or liquidity as Betfair have almost become impossible to deal with since Paddypower took over dispite not making a loss for years always restricting my account and wanting to keep me on the phone for hours asking me embarrassing questions.
Reply
Anonymous
09 September 2023
Comment from uk.trustpilot.com
Issue withdrawing my money, been given the run around for over 2weeks and still no sign of payment...
Issue withdrawing my money, been given the run around for over 2weeks and still no sign of payment…
Reply
Michael Moloney
08 September 2023
Comment from uk.trustpilot.com
Staff are very helpful when you contact them. I had a little problem a week ago and a man called billy and another man called Keith were very helpful
Staff are very helpful when you contact them. I had a little problem a week ago and a man called billy and another man called Keith were very helpful
Reply
Dave Richardson
05 September 2023
Comment from uk.trustpilot.com
immediate response to a question asked and information requested texted straightaway.
immediate response to a question asked and information requested texted straightaway.
Reply
Ian Fernandes
04 September 2023
Comment from uk.trustpilot.com
Deposit query Query resolved quickly
Deposit query Query resolved quickly
Reply
Paul Thompson
02 September 2023
Comment from uk.trustpilot.com
No nonsense effiecent easy chat on line if needed site .,would reccomend to anybody 10/10
No nonsense effiecent easy chat on line if needed site .,would reccomend to anybody 10/10
Reply
Stuart Long
01 September 2023
Comment from uk.trustpilot.com
I dealt with Austin, who was super quick, efficient and helpful.
I dealt with Austin, who was super quick, efficient and helpful.
Reply
scott charles
01 September 2023
Comment from uk.trustpilot.com
Very helpful agent
Very helpful agent
Reply
joe
01 September 2023
Comment from uk.trustpilot.com
Great customer service but exchange really needs a search bar.
Great customer service but exchange really needs a search bar.
Reply
dan tate
31 August 2023
Comment from uk.trustpilot.com
I love this company even though the liquidity in the markets is poor. This means you are unable to cash out if you are in a winning position during a game. I don't mind that though as Betdaq are such a great company otherwise as they have such a range of sports to bet on even though there is no liquidity. That doesn't matter to me though as I just love this Company. Do your own research of course
I love this company even though the liquidity in the markets is poor. This means you are unable to cash out if you are in a winning position during a game. I don’t mind that though as Betdaq are such a great company otherwise as they have such a range of sports to bet on even though there is no liquidity. That doesn’t matter to me though as I just love this Company. Do your own research of course
Reply
Steve M
31 August 2023
Comment from uk.trustpilot.com
Dealt with my queiry reasonable well.sometimes betdaq ask the same question over and over again.I understand this as they are trying to protect the wellfare of the customer.in all 8 out of 10.
Dealt with my queiry reasonable well.sometimes betdaq ask the same question over and over again.I understand this as they are trying to protect the wellfare of the customer.in all 8 out of 10.
Reply
Robert P
31 August 2023
Comment from uk.trustpilot.com
The 100 day 0% commission offer is outstanding and should offer a realistic opportunity to compete with the one dominant exchange organisation.This is then followed by the 2% commission rate. Over time if this continues Betdaq will be a serious player in the exchange market.Let's hope so. The currently monopoly is not good for backers or layers.
The 100 day 0% commission offer is outstanding and should offer a realistic opportunity to compete with the one dominant exchange organisation.This is then followed by the 2% commission rate. Over time if this continues Betdaq will be a serious player in the exchange market.Let’s hope so. The currently monopoly is not good for backers or layers.
Reply
BW
31 August 2023
Comment from uk.trustpilot.com
Excellent customer service received today, fully resolving my banking issues. Well done Austin, thank you
Excellent customer service received today, fully resolving my banking issues. Well done Austin, thank you
Reply
John Scott
31 August 2023
Comment from uk.trustpilot.com
The system is straight forward and easy to get used to.
The system is straight forward and easy to get used to.
Reply
Colin O'Mahony
30 August 2023
Comment from uk.trustpilot.com
Brilliant exchange love it
Brilliant exchange love it
Reply
Regan Bacciochi
30 August 2023
Comment from uk.trustpilot.com
Poo shut me down for being excluded from another account which I done about 6 years ago shambles.
Poo shut me down for being excluded from another account which I done about 6 years ago shambles.
Reply
Kalbir
29 August 2023
Comment from uk.trustpilot.com
They have sent me my withdrawls back into my account the next day even during the bank holiday rather than 2-5 days.
They have sent me my withdrawls back into my account the next day even during the bank holiday rather than 2-5 days.
Reply
john
29 August 2023
Comment from uk.trustpilot.com
Account contral team is bad, they can not tell if I live in UK or USA, just simply suspended my account now.
Account contral team is bad, they can not tell if I live in UK or USA, just simply suspended my account now.
Reply
Ronald
29 August 2023
Comment from uk.trustpilot.com
I downloaded the app ,but when I click the video it takes me away from the inrunning market
I downloaded the app ,but when I click the video it takes me away from the inrunning market
Reply
Jason Dillane
27 August 2023
Comment from uk.trustpilot.com
The problem was sorted out quickly without any fuss.
The problem was sorted out quickly without any fuss.
Reply
Tom
26 August 2023
Comment from uk.trustpilot.com
Great work by Austin after I created unknowingly created a number of issues with my account
Great work by Austin after I created unknowingly created a number of issues with my account
Reply
Christopher
26 August 2023
Comment from uk.trustpilot.com
I withdrew money into wrong card it’s only pay pal I use ye havnt sorted it yet?
I withdrew money into wrong card it’s only pay pal I use ye havnt sorted it yet?
Reply
Roy
25 August 2023
Comment from uk.trustpilot.com
Quick and efficient.
Quick and efficient.
Reply
John
23 August 2023
Comment from uk.trustpilot.com
Quick answer to my support query and straight forward advice and guidance.
Quick answer to my support query and straight forward advice and guidance.
Reply
Raymond
23 August 2023
Comment from uk.trustpilot.com
I've found Betdaq very GoodThank YouRaymond
I’ve found Betdaq very GoodThank YouRaymond
Reply
GT
21 August 2023
Comment from uk.trustpilot.com
There is no liquidity so, as an exchange, it's hopeless. You cannot cash out unless you only place a tenner
There is no liquidity so, as an exchange, it’s hopeless. You cannot cash out unless you only place a tenner
Reply
David Entecott
20 August 2023
Comment from uk.trustpilot.com
Really bad company that take your money and suspend your account at any opportunity avoid at all costs SCAMMERS
Really bad company that take your money and suspend your account at any opportunity avoid at all costs SCAMMERS
Reply
Ketan Patel
14 August 2023
Comment from uk.trustpilot.com
I made enquiry regarding withdrawal but it’s still not resolved and no reply from them.
I made enquiry regarding withdrawal but it’s still not resolved and no reply from them.
Reply
ian finnegan
12 August 2023
Comment from uk.trustpilot.com
i deposited monies into my account for a couple off days then took the money out and a few days later i went to put monies back into my account and you told me i had reached my limit surley what i take out should come back off my deposit limit a very disgrunteled customer
i deposited monies into my account for a couple off days then took the money out and a few days later i went to put monies back into my account and you told me i had reached my limit surley what i take out should come back off my deposit limit a very disgrunteled customer
Reply
Michael Curtin
11 August 2023
Comment from uk.trustpilot.com
1.Under source of funds enquiry First it feels like you're being treated as a potential criminal and 2. secondly the process is too long and it should be possible to conduct your inquiries in a swift manner not in drips and pieces.
1.Under source of funds enquiry First it feels like you’re being treated as a potential criminal and 2. secondly the process is too long and it should be possible to conduct your inquiries in a swift manner not in drips and pieces.
Reply
richard burgess
11 August 2023
Comment from uk.trustpilot.com
Prompt live chat and enquiry debt with efficiency. First class service. Many thanks.
Prompt live chat and enquiry debt with efficiency. First class service. Many thanks.
Reply
Stuart Hobbs
11 August 2023
Comment from uk.trustpilot.com
the staff were helpful and explained why I was not allowed to place a bet on the sportsbook
the staff were helpful and explained why I was not allowed to place a bet on the sportsbook
Reply
David Lataria
10 August 2023
Comment from uk.trustpilot.com
BETDAQ-Bright future is ahead.
BETDAQ-Bright future is ahead.
Reply
Keith macshane
08 August 2023
Comment from uk.trustpilot.com
I like that betdaq has a dedicated phone customer helpline unlike some other bet sites . I did not like when you ring it your on hold for 15 minutes then it hangs up. But when you get through it works well and the staff are polite and helpful. The Web is junk and does not work.
I like that betdaq has a dedicated phone customer helpline unlike some other bet sites . I did not like when you ring it your on hold for 15 minutes then it hangs up. But when you get through it works well and the staff are polite and helpful. The Web is junk and does not work.
Reply
Conor C
08 August 2023
Comment from uk.trustpilot.com
Prompt feedback.Issue identified quickly, communicated clearly to customer in timely fashion.A pleasing customer experience.
Prompt feedback.Issue identified quickly, communicated clearly to customer in timely fashion.A pleasing customer experience.
Reply
Gavin
08 August 2023
Comment from uk.trustpilot.com
Stole over a thousand of me and said they was giving it to charity and suspended my account if you believe that your believe that I just saw a pig flying in a superman cape
Stole over a thousand of me and said they was giving it to charity and suspended my account if you believe that your believe that I just saw a pig flying in a superman cape
Reply
Peetee Cee
13 October 2023
Comment from uk.trustpilot.com
The interface is a mess and super laggy, liquidity can be poor and despite having plowed thousands through my account, I've never had a single bonus or comp. On the plus side, the CS teams are responsive and the commissions charged aare fair.
The interface is a mess and super laggy, liquidity can be poor and despite having plowed thousands through my account, I’ve never had a single bonus or comp. On the plus side, the CS teams are responsive and the commissions charged aare fair.