Betdaq PLAYER REVIEWS(1187)
customer
21 June 2023
Comment from uk.trustpilot.com
Brilliant exchange bookmaker, I'd advise anyone to open an account if ever you have a problem they deal with it Immediately too
Raymond
20 June 2023
Comment from uk.trustpilot.com
Excellent, No complaint whatsoever.I came here from Betfair, They kept stealing my winnings with their Lapsing for No Reason, & refused to explain why, i was watching, I had a £50 Matched bet go into running, they still lapsed that. taking my £150.Thank you BetdaqRaymond
Richard Flair
17 June 2023
Comment from uk.trustpilot.com
Needed to change card to deposit as old one expired. This can be a bit of an ordeal with some companies, though was sorted out in minutes and was back depositing and betting in no time. Excellent customer service from betdaq, never had a single problem with them in over 10 years, good betting company imo.
anthony wilson
13 June 2023
Comment from uk.trustpilot.com
Chat was good but I was forced to come to chat because the site gave me no help as to my request for responsible gambling change. Betdaq is quite poor on website vs customer experience.
Ernesto Moreira da Silva
11 June 2023
Comment from uk.trustpilot.com
I just have given 5 stars because at least they have answered, but until now I don't have an answer about why I can't reopen my account. Because I did not make anything bad. Then why I can't my account?Many thanks.
DAVID AUSTIN
04 June 2023
Comment from uk.trustpilot.com
Very pleased and prices that virtually match bet fair and you don’t pay 5%commission with these guys give them a try
Karl hall
30 May 2023
Comment from uk.trustpilot.com
Really happy to have reflund BETDAQ. I did leave initially when the LC intl bought them but now I am back and it’s my main exchange. Customer service is great and the withdrawals are fast. Thank you!
Nirmal Gill
22 May 2023
Comment from uk.trustpilot.com
Emilio at the Hayes middlesex heart branch is a super star. Thank you for everything. Kind helpful and being patience with helping us and finding us the right property. Thank you and will recommend you to all my friends and family. Thanks again.
graham t
22 April 2023
Comment from uk.trustpilot.com
Betdaq refunded all stakes on the favourite of the race, after it jinked leaving the stalls,unshipping his jockey.As per racing rules it is a loser. Thank you Betdaq for this sporting gesture of good will.
Chris Olds
17 April 2023
Comment from uk.trustpilot.com
Billy helped me with my problem of having two debit cards on your system when only one was active. He explained what I should do after he sent me an email, also a change of address. He was a pleasant pleasure to talk to.its a thumbs up for BILLY.Yours faithfully Chris Olds.
Alister pike
05 April 2023
Comment from uk.trustpilot.com
Hi was called back straight after my request and the manager was most helpful.
James Douglas-Mann
02 April 2023
Comment from uk.trustpilot.com
Betdaq have one enormous problem which they have not spotted. They are going way beyond what is required of them by the Gambling Commssion. All my other betting outlets have accepted my documentation, but here they are going way to far in their scrutiny. From recent letters in the Racing Post and other comments on here, it suggests that they are losing accounts hand over fist....and therefore liquidity. It's bad enough having over zealous people, who don't understand their commitments in the Know Your Client department-but it's unforgivable that the management haven't noticed-and that there are people within Betdaq who are hell bent on destroying their own firm.
Ian
28 March 2023
Comment from uk.trustpilot.com
Staff always helpful
Alan Green
23 March 2023
Comment from uk.trustpilot.com
Terrible odds. Lousy company.
Mr Kuai Kuong Cheong
23 March 2023
Comment from uk.trustpilot.com
Deposits are not allowed, so I am not happy and have nothing to play
Brendan
20 March 2023
Comment from uk.trustpilot.com
I have recently had my account closed by Betdaq who said i can no longer be a customer and referred to their terms & conditions nonsense as a reason to close me down if they choose to without giving a reason. I have been a very loyal customer for 15 years and in that time Betdaq have earned vast amounts of commission from my trading. The product is good except for several markets have no liquidity in them and this is no surprise if they choose shut down customers who like to have higher stakes. I have much respect for Andy, Austin & Hazel who have assisted me really well over the years. These three people have always been helpful in finding resolutions in navigating our way through compliance. They have recently recruited new people into the Responsible Gambling / Affordability team within their business who have no interest in understanding the position of good, loyal customers and instead, take knee jerk decisions to close down the customer rather than restrict deposits to an acceptable level for both parties. I am a customer who has provided them with everything requested and in good order reluctantly, proving a strong financial position so to be treated like this is even more disgraceful. When the sale of Betdaq from Entain back to the original owner completed some time ago i thought it would be for the best and i could not be more wrong.
Will
20 March 2023
Comment from uk.trustpilot.com
What a waste of time . The company doesnt want to listen to your explanation . They just copy and paste terms and conditions on anything you tell them with no explanation . Keep clear. Use other exchanges . They still 20 years behind !!!!!!!!
Stephen
17 March 2023
Comment from uk.trustpilot.com
very efficient and courteous - solved the problem
Shaun Casson
14 March 2023
Comment from uk.trustpilot.com
Closed my account with no notice just received a email saying my account was closed. I used the account to trade only. Cheltenham festival week as well. Pity they haven’t refunded my balance as quick as they closed the account.
John Bigley
14 March 2023
Comment from uk.trustpilot.com
Very poor customer service from somebody called Philippe. As a result will be using Betfair in future
Jean Ann Callanan
13 March 2023
Comment from uk.trustpilot.com
Can't answer the question, issues with data on account, no time frames given, no interest in the customer!
The Real RC
12 March 2023
Comment from uk.trustpilot.com
Been forced to Betdaq due to the draconian CDD that their main competitor is putting people through which I refuse to comply with. I wish more people would switch to Betdaq and break the monopoly, but while liquidity is so low and commission so high (relatively speaking) I can't really recommend it if you can bet with the exchange that dominates the market.One minor moan. When I opened the account I didn't notice they had a 60 day commission free offer for new accounts. I asked the Helpdesk the next day if they could add it to my account but they refused. That's really picky!
David Richardson
12 March 2023
Comment from uk.trustpilot.com
The question regarding deposit of funds was very helpful.
MARK G
12 March 2023
Comment from uk.trustpilot.com
Advisors answered quickly and sorted my issue very efficiently
lesley morley
11 March 2023
Comment from uk.trustpilot.com
I am still waiting for verification before I can deposit.
Connor Hodgson
11 March 2023
Comment from uk.trustpilot.com
Yh decent fast but I’m yet to receive my money so I was wondering how long it will take
John Robertson
11 March 2023
Comment from uk.trustpilot.com
Was fine till closed my account gambling review is a joke i decide what i can afford !!!!!
Raymond Everest
10 March 2023
Comment from uk.trustpilot.com
Couldn’t deposit money, can’t get through to call centre, crazy when Cheltenham just around the corner
DANTHECHIP
10 March 2023
Comment from uk.trustpilot.com
Good live chat, had my query sorted. Had a bit of a mare with Matchbook and closed account over rogue charges. Glad all is well with Betdaq.
C PAINE
08 March 2023
Comment from uk.trustpilot.com
Absolutely terrible would not allow me to deposit after opening an account. When questioned on online chat was told my account was going to be closed. I then asked how I could dispute this then was told who made decision and basically they are uncontactable. Leading to my query as to why I couldn't open the account unsolved. Do not need to deal with an untransparent company like this.
Bobby Redman
06 March 2023
Comment from uk.trustpilot.com
Do not be deceived by these bogus reviews.These reviews are about the customer service team who do answer and only from customers that have not been mistreated or scammed like myself.I played , won, then was told my winnings would be sent to charity because I closed an account with a sister site 7 years ago..
Christine Jackson
06 March 2023
Comment from uk.trustpilot.com
Very helpful and Philippe quickly resolved my issue
Mr Frederick Harrington
03 March 2023
Comment from uk.trustpilot.com
the people i spoke with at bet daq ehere very helpful and boneine was extra helpful i am just having afew hiccup but i will get there again thank you for all your help.
Giuseppe Belli
03 March 2023
Comment from uk.trustpilot.com
They have a fast and professional customer service, lower commission and they are honest not putting extra charge, like Betfair or SMarkets. Serious people
Neil Davies
02 March 2023
Comment from uk.trustpilot.com
slow and irritating experience chat was helpful but the withdrawal system is a pain and the earliest it will be in my account is 2 days as apposed to a 30 sec deposit
Ron Bets
01 March 2023
Comment from uk.trustpilot.com
Some of My bets where left in-play and found it impossible to contact anyone.. Cost me £500 that week, withdrew my funds and have not been back since.
Paudie g
28 February 2023
Comment from uk.trustpilot.com
Great except for lack of promotions and liquidity
Gerald MC larnon
27 February 2023
Comment from uk.trustpilot.com
Great service but have to make it easier for the old guys
Paul bedford
27 February 2023
Comment from uk.trustpilot.com
I was in conversation with Billy for quite a while to answer my question and he was very patient and courteous and answered my questions.
Tony Kavanagh
26 February 2023
Comment from uk.trustpilot.com
Tried to cancel a bet 5 hrs before after a genuine mistake.i was refused. I was astounded at the inflexibility.it wont happen me again.
Nick Watts
26 February 2023
Comment from uk.trustpilot.com
It was quick and easy - just what you want.
BB
26 February 2023
Comment from uk.trustpilot.com
Absolute joke. 2 days to reply. They contacted me for personal details to verify account. I send driving licence, bank statement, credit card photos. They waste 2 days to say - please provide username etc so we know who you are!!?? On chain where they’ve emailed me etc etc
Graham Gamble
25 February 2023
Comment from uk.trustpilot.com
I created an account and deposited £300 in 25th Feb. I won £1046 on a double.I went to withdraw the funds to be told that I was self excluded with Entain (news to me) and my bet (despite it already winning and money in my Betdaq account) would not be paid out and they would just refund the deposit of £300.00 to me.Furthermore, if the bet had if lost, you guessed it, they would of kept the deposit. So I basically was not able to win at all. I spoke to gambling commission and they’ve advised any money in my account needs ti be paid out to me, so I will be taking this further if this is not resolved promptly.Be careful guys, any company that will support and justify a bet that you can’t win on because they will keep the money is not to be trusted.
Tommy "Frank" Hudjec.
25 February 2023
Comment from uk.trustpilot.com
First class service as usual whenever I contact Betdaq.
Martin
25 February 2023
Comment from uk.trustpilot.com
Very bad I think ye caught me in my bet still yer happy . Cheating people out of there money
Connor
25 February 2023
Comment from uk.trustpilot.com
Bet query not resolved. Winning bet was made void. No valid reason
E.L
25 February 2023
Comment from uk.trustpilot.com
answered my request with minimum of fuss and in a timely manner. great customer service
jeff
24 February 2023
Comment from uk.trustpilot.com
My previous experiences with another well known exchange have always ended with no screenshot nothing we will or can do , now i am not holding out much hope of a profitable outcome , the fact that it is been looked into further up the ladder is a first .
Douglas Jones
24 February 2023
Comment from uk.trustpilot.com
ACCOUNT RESTRICTED AND CANNOT WITHDRAW OVER £2000 IN MY ACCOUNT
Kalbir
22 June 2023
Comment from uk.trustpilot.com
I happy my withdrawals are coming in the next working day instead of 2-5 in the past so thank you very much
I happy my withdrawals are coming in the next working day instead of 2-5 in the past so thank you very much