Betdaq Review

Excellent, No complaint whatsoever.I came here from Betfair, They kept stealing my winnings with their Lapsing for No Reason, & refused to explain why, i was watching, I had a £50 Matched bet go into running, they still lapsed that. taking my £150.Thank you BetdaqRaymond

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Needed to change card to deposit as old one expired. This can be a bit of an ordeal with some companies, though was sorted out in minutes and was back depositing and betting in no time. Excellent customer service from betdaq, never had a single problem with them in over 10 years, good betting company imo.

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Chat was good but I was forced to come to chat because the site gave me no help as to my request for responsible gambling change. Betdaq is quite poor on website vs customer experience.

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I just have given 5 stars because at least they have answered, but until now I don’t have an answer about why I can’t reopen my account. Because I did not make anything bad. Then why I can’t my account?Many thanks.

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Very pleased and prices that virtually match bet fair and you don’t pay 5%commission with these guys give them a try

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Really happy to have reflund BETDAQ. I did leave initially when the LC intl bought them but now I am back and it’s my main exchange. Customer service is great and the withdrawals are fast. Thank you!

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Emilio at the Hayes middlesex heart branch is a super star. Thank you for everything. Kind helpful and being patience with helping us and finding us the right property. Thank you and will recommend you to all my friends and family. Thanks again.

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Betdaq refunded all stakes on the favourite of the race, after it jinked leaving the stalls,unshipping his jockey.As per racing rules it is a loser. Thank you Betdaq for this sporting gesture of good will.

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Billy helped me with my problem of having two debit cards on your system when only one was active. He explained what I should do after he sent me an email, also a change of address. He was a pleasant pleasure to talk to.its a thumbs up for BILLY.Yours faithfully Chris Olds.

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Hi was called back straight after my request and the manager was most helpful.

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Betdaq have one enormous problem which they have not spotted. They are going way beyond what is required of them by the Gambling Commssion. All my other betting outlets have accepted my documentation, but here they are going way to far in their scrutiny. From recent letters in the Racing Post and other comments on here, it suggests that they are losing accounts hand over fist….and therefore liquidity. It’s bad enough having over zealous people, who don’t understand their commitments in the Know Your Client department-but it’s unforgivable that the management haven’t noticed-and that there are people within Betdaq who are hell bent on destroying their own firm.

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Staff always helpful

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Terrible odds. Lousy company.

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Deposits are not allowed, so I am not happy and have nothing to play

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I have recently had my account closed by Betdaq who said i can no longer be a customer and referred to their terms & conditions nonsense as a reason to close me down if they choose to without giving a reason. I have been a very loyal customer for 15 years and in that time Betdaq have earned vast amounts of commission from my trading. The product is good except for several markets have no liquidity in them and this is no surprise if they choose shut down customers who like to have higher stakes. I have much respect for Andy, Austin & Hazel who have assisted me really well over the years. These three people have always been helpful in finding resolutions in navigating our way through compliance. They have recently recruited new people into the Responsible Gambling / Affordability team within their business who have no interest in understanding the position of good, loyal customers and instead, take knee jerk decisions to close down the customer rather than restrict deposits to an acceptable level for both parties. I am a customer who has provided them with everything requested and in good order reluctantly, proving a strong financial position so to be treated like this is even more disgraceful. When the sale of Betdaq from Entain back to the original owner completed some time ago i thought it would be for the best and i could not be more wrong.

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What a waste of time . The company doesnt want to listen to your explanation . They just copy and paste terms and conditions on anything you tell them with no explanation . Keep clear. Use other exchanges . They still 20 years behind !!!!!!!!

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very efficient and courteous – solved the problem

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Closed my account with no notice just received a email saying my account was closed. I used the account to trade only. Cheltenham festival week as well. Pity they haven’t refunded my balance as quick as they closed the account.

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Very poor customer service from somebody called Philippe. As a result will be using Betfair in future

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Can’t answer the question, issues with data on account, no time frames given, no interest in the customer!

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Been forced to Betdaq due to the draconian CDD that their main competitor is putting people through which I refuse to comply with. I wish more people would switch to Betdaq and break the monopoly, but while liquidity is so low and commission so high (relatively speaking) I can’t really recommend it if you can bet with the exchange that dominates the market.One minor moan. When I opened the account I didn’t notice they had a 60 day commission free offer for new accounts. I asked the Helpdesk the next day if they could add it to my account but they refused. That’s really picky!

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The question regarding deposit of funds was very helpful.

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Advisors answered quickly and sorted my issue very efficiently

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I am still waiting for verification before I can deposit.

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Yh decent fast but I’m yet to receive my money so I was wondering how long it will take

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Was fine till closed my account gambling review is a joke i decide what i can afford !!!!!

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Couldn’t deposit money, can’t get through to call centre, crazy when Cheltenham just around the corner

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Good live chat, had my query sorted. Had a bit of a mare with Matchbook and closed account over rogue charges. Glad all is well with Betdaq.

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Absolutely terrible would not allow me to deposit after opening an account. When questioned on online chat was told my account was going to be closed. I then asked how I could dispute this then was told who made decision and basically they are uncontactable. Leading to my query as to why I couldn’t open the account unsolved. Do not need to deal with an untransparent company like this.

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Do not be deceived by these bogus reviews.These reviews are about the customer service team who do answer and only from customers that have not been mistreated or scammed like myself.I played , won, then was told my winnings would be sent to charity because I closed an account with a sister site 7 years ago..

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Very helpful and Philippe quickly resolved my issue

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the people i spoke with at bet daq ehere very helpful and boneine was extra helpful i am just having afew hiccup but i will get there again thank you for all your help.

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They have a fast and professional customer service, lower commission and they are honest not putting extra charge, like Betfair or SMarkets. Serious people

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slow and irritating experience chat was helpful but the withdrawal system is a pain and the earliest it will be in my account is 2 days as apposed to a 30 sec deposit

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Some of My bets where left in-play and found it impossible to contact anyone.. Cost me £500 that week, withdrew my funds and have not been back since.

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Great except for lack of promotions and liquidity

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Great service but have to make it easier for the old guys

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I was in conversation with Billy for quite a while to answer my question and he was very patient and courteous and answered my questions.

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Tried to cancel a bet 5 hrs before after a genuine mistake.i was refused. I was astounded at the inflexibility.it wont happen me again.

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It was quick and easy – just what you want.

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Absolute joke. 2 days to reply. They contacted me for personal details to verify account. I send driving licence, bank statement, credit card photos. They waste 2 days to say – please provide username etc so we know who you are!!?? On chain where they’ve emailed me etc etc

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I created an account and deposited £300 in 25th Feb. I won £1046 on a double.I went to withdraw the funds to be told that I was self excluded with Entain (news to me) and my bet (despite it already winning and money in my Betdaq account) would not be paid out and they would just refund the deposit of £300.00 to me.Furthermore, if the bet had if lost, you guessed it, they would of kept the deposit. So I basically was not able to win at all. I spoke to gambling commission and they’ve advised any money in my account needs ti be paid out to me, so I will be taking this further if this is not resolved promptly.Be careful guys, any company that will support and justify a bet that you can’t win on because they will keep the money is not to be trusted.

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First class service as usual whenever I contact Betdaq.

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Very bad I think ye caught me in my bet still yer happy . Cheating people out of there money

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Bet query not resolved. Winning bet was made void. No valid reason

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answered my request with minimum of fuss and in a timely manner. great customer service

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My previous experiences with another well known exchange have always ended with no screenshot nothing we will or can do , now i am not holding out much hope of a profitable outcome , the fact that it is been looked into further up the ladder is a first .

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ACCOUNT RESTRICTED AND CANNOT WITHDRAW OVER £2000 IN MY ACCOUNT

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Quick response. Friendly chat. Waiting for a solution via email, but the chat was successful.

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Poorly …….!Worse

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