Betdaq PLAYER REVIEWS(1271)
Mr Cook
14 September 2023
Comment from uk.trustpilot.com
Such a shame that the liquidity is so poor on all markets other than horse racing. If you want a bet on any football match outside of the premiership you have to take 10% less than Betfair as everyone is cross betting. Betfair are very lucky that BETDAQ just doesn’t have the markets or liquidity as Betfair have almost become impossible to deal with since Paddypower took over dispite not making a loss for years always restricting my account and wanting to keep me on the phone for hours asking me embarrassing questions.
Such a shame that the liquidity is so poor on all markets other than horse racing. If you want a bet on any football match outside of the premiership you have to take 10% less than Betfair as everyone is cross betting. Betfair are very lucky that BETDAQ just doesn’t have the markets or liquidity as Betfair have almost become impossible to deal with since Paddypower took over dispite not making a loss for years always restricting my account and wanting to keep me on the phone for hours asking me embarrassing questions.
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Anonymous
09 September 2023
Comment from uk.trustpilot.com
Issue withdrawing my money, been given the run around for over 2weeks and still no sign of payment...
Issue withdrawing my money, been given the run around for over 2weeks and still no sign of payment…
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Michael Moloney
08 September 2023
Comment from uk.trustpilot.com
Staff are very helpful when you contact them. I had a little problem a week ago and a man called billy and another man called Keith were very helpful
Staff are very helpful when you contact them. I had a little problem a week ago and a man called billy and another man called Keith were very helpful
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Dave Richardson
05 September 2023
Comment from uk.trustpilot.com
immediate response to a question asked and information requested texted straightaway.
immediate response to a question asked and information requested texted straightaway.
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Ian Fernandes
04 September 2023
Comment from uk.trustpilot.com
Deposit query Query resolved quickly
Deposit query Query resolved quickly
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Paul Thompson
02 September 2023
Comment from uk.trustpilot.com
No nonsense effiecent easy chat on line if needed site .,would reccomend to anybody 10/10
No nonsense effiecent easy chat on line if needed site .,would reccomend to anybody 10/10
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Stuart Long
01 September 2023
Comment from uk.trustpilot.com
I dealt with Austin, who was super quick, efficient and helpful.
I dealt with Austin, who was super quick, efficient and helpful.
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scott charles
01 September 2023
Comment from uk.trustpilot.com
Very helpful agent
Very helpful agent
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joe
01 September 2023
Comment from uk.trustpilot.com
Great customer service but exchange really needs a search bar.
Great customer service but exchange really needs a search bar.
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dan tate
31 August 2023
Comment from uk.trustpilot.com
I love this company even though the liquidity in the markets is poor. This means you are unable to cash out if you are in a winning position during a game. I don't mind that though as Betdaq are such a great company otherwise as they have such a range of sports to bet on even though there is no liquidity. That doesn't matter to me though as I just love this Company. Do your own research of course
I love this company even though the liquidity in the markets is poor. This means you are unable to cash out if you are in a winning position during a game. I don’t mind that though as Betdaq are such a great company otherwise as they have such a range of sports to bet on even though there is no liquidity. That doesn’t matter to me though as I just love this Company. Do your own research of course
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Steve M
31 August 2023
Comment from uk.trustpilot.com
Dealt with my queiry reasonable well.sometimes betdaq ask the same question over and over again.I understand this as they are trying to protect the wellfare of the customer.in all 8 out of 10.
Dealt with my queiry reasonable well.sometimes betdaq ask the same question over and over again.I understand this as they are trying to protect the wellfare of the customer.in all 8 out of 10.
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Robert P
31 August 2023
Comment from uk.trustpilot.com
The 100 day 0% commission offer is outstanding and should offer a realistic opportunity to compete with the one dominant exchange organisation.This is then followed by the 2% commission rate. Over time if this continues Betdaq will be a serious player in the exchange market.Let's hope so. The currently monopoly is not good for backers or layers.
The 100 day 0% commission offer is outstanding and should offer a realistic opportunity to compete with the one dominant exchange organisation.This is then followed by the 2% commission rate. Over time if this continues Betdaq will be a serious player in the exchange market.Let’s hope so. The currently monopoly is not good for backers or layers.
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BW
31 August 2023
Comment from uk.trustpilot.com
Excellent customer service received today, fully resolving my banking issues. Well done Austin, thank you
Excellent customer service received today, fully resolving my banking issues. Well done Austin, thank you
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John Scott
31 August 2023
Comment from uk.trustpilot.com
The system is straight forward and easy to get used to.
The system is straight forward and easy to get used to.
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Colin O'Mahony
30 August 2023
Comment from uk.trustpilot.com
Brilliant exchange love it
Brilliant exchange love it
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Regan Bacciochi
30 August 2023
Comment from uk.trustpilot.com
Poo shut me down for being excluded from another account which I done about 6 years ago shambles.
Poo shut me down for being excluded from another account which I done about 6 years ago shambles.
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Kalbir
29 August 2023
Comment from uk.trustpilot.com
They have sent me my withdrawls back into my account the next day even during the bank holiday rather than 2-5 days.
They have sent me my withdrawls back into my account the next day even during the bank holiday rather than 2-5 days.
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john
29 August 2023
Comment from uk.trustpilot.com
Account contral team is bad, they can not tell if I live in UK or USA, just simply suspended my account now.
Account contral team is bad, they can not tell if I live in UK or USA, just simply suspended my account now.
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Ronald
29 August 2023
Comment from uk.trustpilot.com
I downloaded the app ,but when I click the video it takes me away from the inrunning market
I downloaded the app ,but when I click the video it takes me away from the inrunning market
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Jason Dillane
27 August 2023
Comment from uk.trustpilot.com
The problem was sorted out quickly without any fuss.
The problem was sorted out quickly without any fuss.
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Tom
26 August 2023
Comment from uk.trustpilot.com
Great work by Austin after I created unknowingly created a number of issues with my account
Great work by Austin after I created unknowingly created a number of issues with my account
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Christopher
26 August 2023
Comment from uk.trustpilot.com
I withdrew money into wrong card it’s only pay pal I use ye havnt sorted it yet?
I withdrew money into wrong card it’s only pay pal I use ye havnt sorted it yet?
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Roy
25 August 2023
Comment from uk.trustpilot.com
Quick and efficient.
Quick and efficient.
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John
23 August 2023
Comment from uk.trustpilot.com
Quick answer to my support query and straight forward advice and guidance.
Quick answer to my support query and straight forward advice and guidance.
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Raymond
23 August 2023
Comment from uk.trustpilot.com
I've found Betdaq very GoodThank YouRaymond
I’ve found Betdaq very GoodThank YouRaymond
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GT
21 August 2023
Comment from uk.trustpilot.com
There is no liquidity so, as an exchange, it's hopeless. You cannot cash out unless you only place a tenner
There is no liquidity so, as an exchange, it’s hopeless. You cannot cash out unless you only place a tenner
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David Entecott
20 August 2023
Comment from uk.trustpilot.com
Really bad company that take your money and suspend your account at any opportunity avoid at all costs SCAMMERS
Really bad company that take your money and suspend your account at any opportunity avoid at all costs SCAMMERS
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Ketan Patel
14 August 2023
Comment from uk.trustpilot.com
I made enquiry regarding withdrawal but it’s still not resolved and no reply from them.
I made enquiry regarding withdrawal but it’s still not resolved and no reply from them.
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ian finnegan
12 August 2023
Comment from uk.trustpilot.com
i deposited monies into my account for a couple off days then took the money out and a few days later i went to put monies back into my account and you told me i had reached my limit surley what i take out should come back off my deposit limit a very disgrunteled customer
i deposited monies into my account for a couple off days then took the money out and a few days later i went to put monies back into my account and you told me i had reached my limit surley what i take out should come back off my deposit limit a very disgrunteled customer
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Michael Curtin
11 August 2023
Comment from uk.trustpilot.com
1.Under source of funds enquiry First it feels like you're being treated as a potential criminal and 2. secondly the process is too long and it should be possible to conduct your inquiries in a swift manner not in drips and pieces.
1.Under source of funds enquiry First it feels like you’re being treated as a potential criminal and 2. secondly the process is too long and it should be possible to conduct your inquiries in a swift manner not in drips and pieces.
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richard burgess
11 August 2023
Comment from uk.trustpilot.com
Prompt live chat and enquiry debt with efficiency. First class service. Many thanks.
Prompt live chat and enquiry debt with efficiency. First class service. Many thanks.
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Stuart Hobbs
11 August 2023
Comment from uk.trustpilot.com
the staff were helpful and explained why I was not allowed to place a bet on the sportsbook
the staff were helpful and explained why I was not allowed to place a bet on the sportsbook
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David Lataria
10 August 2023
Comment from uk.trustpilot.com
BETDAQ-Bright future is ahead.
BETDAQ-Bright future is ahead.
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Keith macshane
08 August 2023
Comment from uk.trustpilot.com
I like that betdaq has a dedicated phone customer helpline unlike some other bet sites . I did not like when you ring it your on hold for 15 minutes then it hangs up. But when you get through it works well and the staff are polite and helpful. The Web is junk and does not work.
I like that betdaq has a dedicated phone customer helpline unlike some other bet sites . I did not like when you ring it your on hold for 15 minutes then it hangs up. But when you get through it works well and the staff are polite and helpful. The Web is junk and does not work.
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Conor C
08 August 2023
Comment from uk.trustpilot.com
Prompt feedback.Issue identified quickly, communicated clearly to customer in timely fashion.A pleasing customer experience.
Prompt feedback.Issue identified quickly, communicated clearly to customer in timely fashion.A pleasing customer experience.
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Gavin
08 August 2023
Comment from uk.trustpilot.com
Stole over a thousand of me and said they was giving it to charity and suspended my account if you believe that your believe that I just saw a pig flying in a superman cape
Stole over a thousand of me and said they was giving it to charity and suspended my account if you believe that your believe that I just saw a pig flying in a superman cape
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Dave Keung
08 August 2023
Comment from uk.trustpilot.com
Fast response and action
Fast response and action
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Alexander
07 August 2023
Comment from uk.trustpilot.com
Betdaq interacted with me on a professional and timely basis. They were always supportive and gave me good advice so that I gamble within my means and keep it fun.
Betdaq interacted with me on a professional and timely basis. They were always supportive and gave me good advice so that I gamble within my means and keep it fun.
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Lesley Lee
07 August 2023
Comment from uk.trustpilot.com
I had a fast, helpful and friendly response
I had a fast, helpful and friendly response
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Graham Pugh
07 August 2023
Comment from uk.trustpilot.com
The customer service guy told me what I wanted.
The customer service guy told me what I wanted.
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Dennis P
06 August 2023
Comment from uk.trustpilot.com
What made my experience great yesterday was that my pay query was dealt with quickly and efficiently.Overall very pleased with the customer service.
What made my experience great yesterday was that my pay query was dealt with quickly and efficiently.Overall very pleased with the customer service.
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Mark walton
06 August 2023
Comment from uk.trustpilot.com
Wasn't paid out bet I won,said they'd phone back but didn't,when I rung them back they were very unhelpful
Wasn’t paid out bet I won,said they’d phone back but didn’t,when I rung them back they were very unhelpful
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David Miles
03 August 2023
Comment from uk.trustpilot.com
My issue was dealt with and resolved quickly and efficiently
My issue was dealt with and resolved quickly and efficiently
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Geoff Poole
03 August 2023
Comment from uk.trustpilot.com
Betdaq eventually approved my verification. I had to update my debit card details prior to making a deposit. Betdaq wouldn't accept the new card details; I raised the matter with them and was told they would look into it. I heard nothing. Upon checking to see if I could make a deposit I discovered that Betdaq require me to go through the verification process again. Betdaq is coming across as incompetent. There are other betting exchanges out there.
Betdaq eventually approved my verification. I had to update my debit card details prior to making a deposit. Betdaq wouldn’t accept the new card details; I raised the matter with them and was told they would look into it. I heard nothing. Upon checking to see if I could make a deposit I discovered that Betdaq require me to go through the verification process again. Betdaq is coming across as incompetent. There are other betting exchanges out there.
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Tom
03 August 2023
Comment from uk.trustpilot.com
Have a few issues with bets placed . Last week I placed a bet on the greyhounds, my bet was excepted I watched the entire race . Later I was told my bet was void because I placed the bet 1 second late .I couldn't see that as I watched the hare running and the whole race . The same thing happened a couple of months ago I placed abet on the greyhounds but this time as soon as my bet was accepted I looked up and the dogs were in the home straight, so my bet was placed 25 seconds late .but this time my bet was not voided so I had to contact Customer support.in the end they said my bet was late and refunded me but that was a week after bet was placed .I have since asked for my account to be closed and I'm still waiting. I shall try a different exchange firm . As I do not trust BETDAQ.
Have a few issues with bets placed . Last week I placed a bet on the greyhounds, my bet was excepted I watched the entire race . Later I was told my bet was void because I placed the bet 1 second late .I couldn’t see that as I watched the hare running and the whole race . The same thing happened a couple of months ago I placed abet on the greyhounds but this time as soon as my bet was accepted I looked up and the dogs were in the home straight, so my bet was placed 25 seconds late .but this time my bet was not voided so I had to contact Customer support.in the end they said my bet was late and refunded me but that was a week after bet was placed .I have since asked for my account to be closed and I’m still waiting. I shall try a different exchange firm . As I do not trust BETDAQ.
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James O'Rourke
03 August 2023
Comment from uk.trustpilot.com
Quick response
Quick response
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Liam
02 August 2023
Comment from uk.trustpilot.com
Austin was great! Very friendly and helpful and resolved the issue promptly without any problems.
Austin was great! Very friendly and helpful and resolved the issue promptly without any problems.
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brian
30 July 2023
Comment from uk.trustpilot.com
very slow to reply to reactivate acoount. almost a week
very slow to reply to reactivate acoount. almost a week
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John Cleere
21 September 2023
Comment from uk.trustpilot.com
Everything was simple and quick I was told it was the bank who declined my deposit ,
Everything was simple and quick I was told it was the bank who declined my deposit ,