BetDukes PLAYER REVIEWS(1082)
James
19 July 2020
Comment from uk.trustpilot.com
They asked for my ID which I sentThat was 7 weeks ago. I've sent about a dozen emails all which they have ignored. They have no phone number and live chat really are thickThankfully my balance is less than a £1 so don't care but the way they treat customers is ridiculousThey seem to think they're above the law and can do as they pleaseWould avoid like the plague
They asked for my ID which I sentThat was 7 weeks ago. I’ve sent about a dozen emails all which they have ignored. They have no phone number and live chat really are thickThankfully my balance is less than a £1 so don’t care but the way they treat customers is ridiculousThey seem to think they’re above the law and can do as they pleaseWould avoid like the plague
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Russell Hallett
19 July 2020
Comment from uk.trustpilot.com
DO NOT USE THIS SITE ..This site scammed me twice.I took a price on a horse at 3-1 .It won the paid me 2.7 ,just over 6-4...The next race I bet a horse at 2-1 it won at 9-2... and they paid me 2-1.I e-mailed them to complain and they just fobbed me off .I also didn't get my promised £20 sign up free bet offer either.Again tried to fob me off.Ive tried many betting sites,down the years and this is by far the worst...0 out if 10 for me..SHOCKING.
DO NOT USE THIS SITE ..This site scammed me twice.I took a price on a horse at 3-1 .It won the paid me 2.7 ,just over 6-4…The next race I bet a horse at 2-1 it won at 9-2… and they paid me 2-1.I e-mailed them to complain and they just fobbed me off .I also didn’t get my promised £20 sign up free bet offer either.Again tried to fob me off.Ive tried many betting sites,down the years and this is by far the worst…0 out if 10 for me..SHOCKING.
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S.Baker
19 July 2020
Comment from uk.trustpilot.com
Ive had my account for just over 3 weeks now. I have had zero problems with them. My Account wasVerified is about 4/5 hrs. I have made many deposits and withdrawals with no problems at all. A very trusted bookmakers in my eyes.I will update if I have any problems down the line but so far its been smooth sailing
Ive had my account for just over 3 weeks now. I have had zero problems with them. My Account wasVerified is about 4/5 hrs. I have made many deposits and withdrawals with no problems at all. A very trusted bookmakers in my eyes.I will update if I have any problems down the line but so far its been smooth sailing
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Paul
18 July 2020
Comment from uk.trustpilot.com
By the sounds of it, others have had the exact same problem as me. They terminated my account without me even placing a bet after opening an account, and like the others say, after taking my personal information. Didn't even realise that was a thing that companies do, maybe they can use it for certain advantages. When I e-mailed them they just said they can't provide any further information as to why the account has been closed. The same company own Yabo and they did the same with my account there, although that one was open for a month or so. As they haven't given a reason for the closure I presume they only want people who spend £100 upwards a day (and lose the money) otherwise it's not worth it for them. As mentioned in other comments, it could also be so they can use your personal information.
By the sounds of it, others have had the exact same problem as me. They terminated my account without me even placing a bet after opening an account, and like the others say, after taking my personal information. Didn’t even realise that was a thing that companies do, maybe they can use it for certain advantages. When I e-mailed them they just said they can’t provide any further information as to why the account has been closed. The same company own Yabo and they did the same with my account there, although that one was open for a month or so. As they haven’t given a reason for the closure I presume they only want people who spend £100 upwards a day (and lose the money) otherwise it’s not worth it for them. As mentioned in other comments, it could also be so they can use your personal information.
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Robin Bell
18 July 2020
Comment from uk.trustpilot.com
Refuse to payout on League winners this season as the leagues were incomplete and void, all other bookmakers that I've seen ARE paying out, won't be back with them..
Refuse to payout on League winners this season as the leagues were incomplete and void, all other bookmakers that I’ve seen ARE paying out, won’t be back with them..
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Tracey
14 July 2020
Comment from uk.trustpilot.com
Opened and verified an account placed bets won some lost some. One day suddenly limited to £1 bets.This after I had lost 20% of my total bet amount. Apparently they ban losers, now no way I can ever get that lost money back.
Opened and verified an account placed bets won some lost some. One day suddenly limited to £1 bets.This after I had lost 20% of my total bet amount. Apparently they ban losers, now no way I can ever get that lost money back.
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Henry
14 July 2020
Comment from uk.trustpilot.com
Dreadful! Tried to make a small bet today, only for it to be cancelled by them.Then I received an email telling me that restrictions had been placed on my account.I contacted them asking why, and their response was as follows:"I hope this email finds you well. My name is Rose and I am a Customer Support Team Leader here at RaceBets Please note that in accordance with previous correspondence, this was a business decision and one made at our own discretion. May we remind you of our T&Cs "8.2. We reserve the right to limit or refuse any bet made by you through your Account at any time. We are not obliged to give reasons for doing so but will make reasonable efforts to give reasons where possible". Should there be anything else we may assist you with, do return to us by Email, Live Chat or phone and we are happy to assist. May I wish you a great rest of your day!"My response to them was a bit childish but it sums up how annoyed I am"Hi Rose,Thank you for your swift response. I am surprised that your decision is considered a business decision, as I have hardly had an opportunity to conduct any business with you. It is not for me to question your business practices but I would expect it would be in a bookmakers interest not to alienate their customers.As such, I would like to inform you of my own business decision regarding Racebets…I will take my business elsewhere. And I will not be recommending your business to any other person. I will not have a great rest of my day. You have alienated me.Worst Regards,Henry"
Dreadful! Tried to make a small bet today, only for it to be cancelled by them.Then I received an email telling me that restrictions had been placed on my account.I contacted them asking why, and their response was as follows:”I hope this email finds you well. My name is Rose and I am a Customer Support Team Leader here at RaceBets Please note that in accordance with previous correspondence, this was a business decision and one made at our own discretion. May we remind you of our T&Cs “8.2. We reserve the right to limit or refuse any bet made by you through your Account at any time. We are not obliged to give reasons for doing so but will make reasonable efforts to give reasons where possible”. Should there be anything else we may assist you with, do return to us by Email, Live Chat or phone and we are happy to assist. May I wish you a great rest of your day!”My response to them was a bit childish but it sums up how annoyed I am”Hi Rose,Thank you for your swift response. I am surprised that your decision is considered a business decision, as I have hardly had an opportunity to conduct any business with you. It is not for me to question your business practices but I would expect it would be in a bookmakers interest not to alienate their customers.As such, I would like to inform you of my own business decision regarding Racebets…I will take my business elsewhere. And I will not be recommending your business to any other person. I will not have a great rest of my day. You have alienated me.Worst Regards,Henry”
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Sérgio Alves
11 July 2020
Comment from uk.trustpilot.com
Tried to register with them, they required a bank statement and driving license. A bit pushy but alright they're not the only bookie that requires that and I can see why they would, so I submit the documents and two days later I get an email saying they have been rejected because they don't accept the high resolution colour scanned documents and want photos instead? What the hell?Looking through the other reviews I can see I dodged a bullet anyway, I'll take my money to other more trustworthy sites.
Tried to register with them, they required a bank statement and driving license. A bit pushy but alright they’re not the only bookie that requires that and I can see why they would, so I submit the documents and two days later I get an email saying they have been rejected because they don’t accept the high resolution colour scanned documents and want photos instead? What the hell?Looking through the other reviews I can see I dodged a bullet anyway, I’ll take my money to other more trustworthy sites.
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Andrew Clowes
07 July 2020
Comment from uk.trustpilot.com
Opened account but immediately restricted because I had logged on on another device. Like millions of people I regularly use a laptop and a tablet to log in to various accounts depending on my circumstances. Contacted customer service but got no adequate response from them. Seems like they want you to sign up but the decline any offers that should be available to you. Avoid.
Opened account but immediately restricted because I had logged on on another device. Like millions of people I regularly use a laptop and a tablet to log in to various accounts depending on my circumstances. Contacted customer service but got no adequate response from them. Seems like they want you to sign up but the decline any offers that should be available to you. Avoid.
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Ricky Tute
07 July 2020
Comment from uk.trustpilot.com
Can't Complain. Opened account - verified docs - used bonus - won - withdrew all in one day. Job done.Don't know what everyone's issue is.
Can’t Complain. Opened account – verified docs – used bonus – won – withdrew all in one day. Job done.Don’t know what everyone’s issue is.
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Dan B
06 July 2020
Comment from uk.trustpilot.com
Tok out some money and verified my account.Recieved the money i wanted to withdraw but they closed my account afterwards and it still had a balance of around 6600 kr that i had no access to.I would not recommend mobilebet at all.
Tok out some money and verified my account.Recieved the money i wanted to withdraw but they closed my account afterwards and it still had a balance of around 6600 kr that i had no access to.I would not recommend mobilebet at all.
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MR CHRIS SHIPP
05 July 2020
Comment from uk.trustpilot.com
Quite how this outfit were awarded a gambling license is beyond me. You’re more likely to have an audience with lord lucan than get paid by these sharks...... AVOID AVOID AVOID!!!
Quite how this outfit were awarded a gambling license is beyond me. You’re more likely to have an audience with lord lucan than get paid by these sharks…… AVOID AVOID AVOID!!!
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Bryan Brown
03 July 2020
Comment from uk.trustpilot.com
I would give it zero if I could. Made a few deposits and placed small bets on horse racing upto £5 and had a few winners one day (ironically the horses tiled on their own site) I made a few withdrawals of £10-£30. I then got an email later the same day saying that I could no longer place bets or use any of the games. Basically I have been banned for winning very small amounts of money. It’s actually funny that I have been banned for following the advice on their own site. Clearly they only want people who lose money on their site. Best stay clear of these clowns.
I would give it zero if I could. Made a few deposits and placed small bets on horse racing upto £5 and had a few winners one day (ironically the horses tiled on their own site) I made a few withdrawals of £10-£30. I then got an email later the same day saying that I could no longer place bets or use any of the games. Basically I have been banned for winning very small amounts of money. It’s actually funny that I have been banned for following the advice on their own site. Clearly they only want people who lose money on their site. Best stay clear of these clowns.
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David jackson
30 June 2020
Comment from uk.trustpilot.com
What a strange company. Joined up. Played once. Got a weird, robotic note from them saying I was an unacceptable risk and that my account was being terminated. Makes no sense, but following the welter of criticism on this site it’s clear it’s their loss, not mine. Good riddance.
What a strange company. Joined up. Played once. Got a weird, robotic note from them saying I was an unacceptable risk and that my account was being terminated. Makes no sense, but following the welter of criticism on this site it’s clear it’s their loss, not mine. Good riddance.
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Ryan
26 June 2020
Comment from uk.trustpilot.com
Ante post- Terrible company, as previous review states, I have accumulators with settled winners but they are returning only stakes, I am waiting on a 1/1000 shot which won’t settle in time, they are stealing £1400 in the process. I have raised with gambling commission and ADR and suggest you all do the same
Ante post- Terrible company, as previous review states, I have accumulators with settled winners but they are returning only stakes, I am waiting on a 1/1000 shot which won’t settle in time, they are stealing £1400 in the process. I have raised with gambling commission and ADR and suggest you all do the same
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ronalsh486
19 June 2020
Comment from uk.trustpilot.com
Really sad to see them go, they were one of the best bookies.
Really sad to see them go, they were one of the best bookies.
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MrWinnerrrr
18 June 2020
Comment from uk.trustpilot.com
Very bad. Belong same company with ComeOn betting site. You gona waste a lot time listening their bull* chat comments. Always need to go there and ask your freebets they promised you and they make it some long and difficult. Just go and find another betting site, your life is much easier like that. Don't care whatever they promise you couse theres always some tricks you need to do before betting bonuses they say they give you.And don't believe them being so good and honest when they come here and comment these negative comments about their company. If they would really care their players these comments would not be here. It's like they come here to talk us while they ignore us when talking their page chat. Very low moral company!
Very bad. Belong same company with ComeOn betting site. You gona waste a lot time listening their bull* chat comments. Always need to go there and ask your freebets they promised you and they make it some long and difficult. Just go and find another betting site, your life is much easier like that. Don’t care whatever they promise you couse theres always some tricks you need to do before betting bonuses they say they give you.And don’t believe them being so good and honest when they come here and comment these negative comments about their company. If they would really care their players these comments would not be here. It’s like they come here to talk us while they ignore us when talking their page chat. Very low moral company!
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Ian Kenyon
18 June 2020
Comment from uk.trustpilot.com
Very poor bookie who do honour promotions, when I complained about one such case they limited my account.
Very poor bookie who do honour promotions, when I complained about one such case they limited my account.
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J. A
17 June 2020
Comment from uk.trustpilot.com
This lot make bettway look good. Check out twitter and you'll see how many people haven't been paid and still waiting and have been ignored. They are getting away with not paying people and flat out ignoring themThe spineless useless Gambling Commission have done nothing about them
This lot make bettway look good. Check out twitter and you’ll see how many people haven’t been paid and still waiting and have been ignored. They are getting away with not paying people and flat out ignoring themThe spineless useless Gambling Commission have done nothing about them
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Jamie
14 June 2020
Comment from uk.trustpilot.com
GOT A MESSAGE SAYING MY ACCOUNT NEEDED VERIFICATION BUT DON'T WORRY I'LL BE ABLE TO BET AGAIN SOONThat was 3 weeks ago I sent them all the documentation and despite numerous emails they just refuse to reply. Why the **** do they act like they're doing me a favour??? You can't even phone them and live chat is disabled??? I've sent an email to the GC about them and the tacticsEven when /if they get back in touch I won't be using them with their chitty attitude to customers.
GOT A MESSAGE SAYING MY ACCOUNT NEEDED VERIFICATION BUT DON’T WORRY I’LL BE ABLE TO BET AGAIN SOONThat was 3 weeks ago I sent them all the documentation and despite numerous emails they just refuse to reply. Why the **** do they act like they’re doing me a favour??? You can’t even phone them and live chat is disabled??? I’ve sent an email to the GC about them and the tacticsEven when /if they get back in touch I won’t be using them with their chitty attitude to customers.
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Annie
12 June 2020
Comment from uk.trustpilot.com
BEWARE KEEP AWAY FROM GUTS i only won £250 and they closed my account saying it was a business decision. When i asked for a withdrawal they want me to send them a selfie but it doesn’t state this in their verification t&c. I have no problem sending them my driving license, utility bill and proof of payment method but no way will i demean myself to holding up a piece of paper with the date on it when i did not sign up for those terms. I stay away from casinos who ask for selfies as they are usually the ones who are reluctant to pay out winnings. They have even stolen my initial £100 deposit. BEWARE and keep away if your thinking of signing up as you will regret it.
BEWARE KEEP AWAY FROM GUTS i only won £250 and they closed my account saying it was a business decision. When i asked for a withdrawal they want me to send them a selfie but it doesn’t state this in their verification t&c. I have no problem sending them my driving license, utility bill and proof of payment method but no way will i demean myself to holding up a piece of paper with the date on it when i did not sign up for those terms. I stay away from casinos who ask for selfies as they are usually the ones who are reluctant to pay out winnings. They have even stolen my initial £100 deposit. BEWARE and keep away if your thinking of signing up as you will regret it.
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Iain Burt
11 June 2020
Comment from uk.trustpilot.com
Stressful experience. Provided all ID documents as required. They then blocked my account and had to answer questions about my experience with gambling. They then unlocked my account and after winning a few times with Sportpesa, and made a few withdrawals and deposits, I decided to deposit some more money and play this morning. They suspended my account whilst playing an online casino game. Checked my emails and they sent me one asking for source of wealth information requiring bank Statements and wage slips. They should clearly have information on their systems that I won a large amount of money from them very recently and have clearly deposited less money than what I have actually won with them. To me they are clearly trying to make excuses and as hard as possible to not pay out my recent pending withdrawals and haven't a clue what they are doing. So the request is unnecessary. This is the second time they have blocked my account in my opinion for no reason and certainly wont be using them again. Appalling customer service and clearly dont want my custom. Complaint to Gambling Commission pending.
Stressful experience. Provided all ID documents as required. They then blocked my account and had to answer questions about my experience with gambling. They then unlocked my account and after winning a few times with Sportpesa, and made a few withdrawals and deposits, I decided to deposit some more money and play this morning. They suspended my account whilst playing an online casino game. Checked my emails and they sent me one asking for source of wealth information requiring bank Statements and wage slips. They should clearly have information on their systems that I won a large amount of money from them very recently and have clearly deposited less money than what I have actually won with them. To me they are clearly trying to make excuses and as hard as possible to not pay out my recent pending withdrawals and haven’t a clue what they are doing. So the request is unnecessary. This is the second time they have blocked my account in my opinion for no reason and certainly wont be using them again. Appalling customer service and clearly dont want my custom. Complaint to Gambling Commission pending.
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Jb_81
10 June 2020
Comment from uk.trustpilot.com
How do they have a licenceIt's 2020 and no live chat or phone numberYou have to email them and wait at least 3 days before they replyThe worst firm EVER and thats saying something1 star is more than they deserve
How do they have a licenceIt’s 2020 and no live chat or phone numberYou have to email them and wait at least 3 days before they replyThe worst firm EVER and thats saying something1 star is more than they deserve
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Ryan MacMurchy
08 June 2020
Comment from uk.trustpilot.com
Great service, user friendly site
Great service, user friendly site
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69incher
07 June 2020
Comment from uk.trustpilot.com
Don t have any problem with them while playing casino, cash-out always comes in few minutes. Back in days was good bonuses, now lil less extra value. As whole good site.
Don t have any problem with them while playing casino, cash-out always comes in few minutes. Back in days was good bonuses, now lil less extra value. As whole good site.
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Biji Roos
05 June 2020
Comment from uk.trustpilot.com
Slow improvement, customer service knowledge is very minimum anout esport, they esports sucks, they took your money when match is cancelled, meanwhile other site have more fair policy when match is cancelled because of connection problem
Slow improvement, customer service knowledge is very minimum anout esport, they esports sucks, they took your money when match is cancelled, meanwhile other site have more fair policy when match is cancelled because of connection problem
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John Luck
01 June 2020
Comment from uk.trustpilot.com
Faster card visa payment ever. Few times been under 12 hours. Process extremly quick. Verification done in like a hour or two. Customer service brillant.Games and roulette brillant. Increase my limit here will be using this site forever.
Faster card visa payment ever. Few times been under 12 hours. Process extremly quick. Verification done in like a hour or two. Customer service brillant.Games and roulette brillant. Increase my limit here will be using this site forever.
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David Joseph
31 May 2020
Comment from uk.trustpilot.com
Stay away from their casino. Complete scam. Over 1000 spins 0 bonus. Very long streaks of no win spins. They must have set their RTP % to rip off. And they take hours to settle sports bets.
Stay away from their casino. Complete scam. Over 1000 spins 0 bonus. Very long streaks of no win spins. They must have set their RTP % to rip off. And they take hours to settle sports bets.
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Clint Billnig
28 May 2020
Comment from uk.trustpilot.com
Well, probably the worst casino in the 21. Century. You have no chance for a win. Losing over 10k in only 3 hours is just a shame.Shame on eu and us authorities who allows such criminal casinos to be accessed. They should be blocked as many people are getting scammed.
Well, probably the worst casino in the 21. Century. You have no chance for a win. Losing over 10k in only 3 hours is just a shame.Shame on eu and us authorities who allows such criminal casinos to be accessed. They should be blocked as many people are getting scammed.
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Sion
26 May 2020
Comment from uk.trustpilot.com
Terrible company took a break tried to reopen my account after 2 weeks I received a response to my initial email asking for various details plus proof of identity etc these were supplied two weeks later I www sent the same email asking for the information id already Provided so 4/5 weeks after requesting account still isn’t open - customer service for this company are a bunch of chimps their Combined IQ is probably less than 100
Terrible company took a break tried to reopen my account after 2 weeks I received a response to my initial email asking for various details plus proof of identity etc these were supplied two weeks later I www sent the same email asking for the information id already Provided so 4/5 weeks after requesting account still isn’t open – customer service for this company are a bunch of chimps their Combined IQ is probably less than 100
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Sarvin Safabakht
22 May 2020
Comment from uk.trustpilot.com
If I could leave a 0 star I would do that .Awful customer service .They have tried to steal my money .I did sign up for offer , send all documents to verify my account , then I deposit £10 , my first bet has settled and they didn't give me a free bonus . I contacted them and they said I'm not eligible !!!!! For what ??!!! They can't say why ??!!!!What the hell is this !!!!Anyway I gave up and I wanted withdraw my money , i request it ,they send me an email we have to verify you again then we can process your withdrawal request !!!!! Avoid avoid ,they are scammers report them if this happened to you, they are awful don't even sign up with them . Rude customer service
If I could leave a 0 star I would do that .Awful customer service .They have tried to steal my money .I did sign up for offer , send all documents to verify my account , then I deposit £10 , my first bet has settled and they didn’t give me a free bonus . I contacted them and they said I’m not eligible !!!!! For what ??!!! They can’t say why ??!!!!What the hell is this !!!!Anyway I gave up and I wanted withdraw my money , i request it ,they send me an email we have to verify you again then we can process your withdrawal request !!!!! Avoid avoid ,they are scammers report them if this happened to you, they are awful don’t even sign up with them . Rude customer service
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Matt
15 May 2020
Comment from uk.trustpilot.com
I got in to horse racing this year following the Cheltenham Festival this year never previously been into gambling, with little other sport currently on I have been following the US racing. This company are advertising on a horse racing site - at the races - offering £20 in free bets if you place £10 qualifying bet at odds greater than 1/2. So I clicked the linked signed up, placed a £10 qualifying bet on quite a famous horse in a main stream event which actually lost. I thought oh well I've got a couple of free bets. These were never received. I have contacted their customer services, sent numerous emails, proved my identity, given them ample opportunity to rectify this, they never properly or directly answered my questions but I'm no longer eligible for any bonuses or promotions and they sent me some copy and pasted terms and conditions about duplicate accounts. Like other reviewers have stated earlier, I have never registered with this company before and they have not provided a specific reason why they have not honored there side of this offer. In short, I would not recommend using this site, I certainly would not bother if you are expecting any free bets and given my limited experience of online betting the worst betting company/site I've come across.
I got in to horse racing this year following the Cheltenham Festival this year never previously been into gambling, with little other sport currently on I have been following the US racing. This company are advertising on a horse racing site – at the races – offering £20 in free bets if you place £10 qualifying bet at odds greater than 1/2. So I clicked the linked signed up, placed a £10 qualifying bet on quite a famous horse in a main stream event which actually lost. I thought oh well I’ve got a couple of free bets. These were never received. I have contacted their customer services, sent numerous emails, proved my identity, given them ample opportunity to rectify this, they never properly or directly answered my questions but I’m no longer eligible for any bonuses or promotions and they sent me some copy and pasted terms and conditions about duplicate accounts. Like other reviewers have stated earlier, I have never registered with this company before and they have not provided a specific reason why they have not honored there side of this offer. In short, I would not recommend using this site, I certainly would not bother if you are expecting any free bets and given my limited experience of online betting the worst betting company/site I’ve come across.
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Dave
14 May 2020
Comment from uk.trustpilot.com
I have been using SportPesa fine and they were one of my favourite bookies. Then, corona virus hit and the UK (and world!) went into lock down. I am at my girlfriend's and we don't live together, but have my laptop with me. I signed into SportPesa and my account was closed due to logging in from different IP addresses.I understand that, but the decision was made without any chance of explanation from myself, my account was fully closed. This is more like a dictatorship and very sad as I thought SportPesa were ok.My advice: avoid this company, even though the world is in a pandemic, there was no understanding or flexibility. Disgraceful from them, use other bookies who are much more understanding!
I have been using SportPesa fine and they were one of my favourite bookies. Then, corona virus hit and the UK (and world!) went into lock down. I am at my girlfriend’s and we don’t live together, but have my laptop with me. I signed into SportPesa and my account was closed due to logging in from different IP addresses.I understand that, but the decision was made without any chance of explanation from myself, my account was fully closed. This is more like a dictatorship and very sad as I thought SportPesa were ok.My advice: avoid this company, even though the world is in a pandemic, there was no understanding or flexibility. Disgraceful from them, use other bookies who are much more understanding!
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07dani
14 May 2020
Comment from uk.trustpilot.com
Really disappointing experience so far with redzonesports, I joined the site on Tuesday, however didnt deposit until today, following a short run of some successful sports bets I tried to log in, it stated 'access denied - contact support' following an hour long chat the account is apparently frozen following a 'general inspection' and the account therefore now requires reviewing before they will reactivate the account. Really frustrating having only been with them for three days and making only one deposit!They didnt/havent emailed me since locking the account to explain or request any information and i have been advised to wait up to 48 hours for a response relating to the account being reactivated. I will update my review accordingly when a resolution is reached.
Really disappointing experience so far with redzonesports, I joined the site on Tuesday, however didnt deposit until today, following a short run of some successful sports bets I tried to log in, it stated ‘access denied – contact support’ following an hour long chat the account is apparently frozen following a ‘general inspection’ and the account therefore now requires reviewing before they will reactivate the account. Really frustrating having only been with them for three days and making only one deposit!They didnt/havent emailed me since locking the account to explain or request any information and i have been advised to wait up to 48 hours for a response relating to the account being reactivated. I will update my review accordingly when a resolution is reached.
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Pete
12 May 2020
Comment from uk.trustpilot.com
Was a fantastic company, great offers and products. Staff always very helpful, listened to their customers and considered them one of my top choices. Kudos guys.
Was a fantastic company, great offers and products. Staff always very helpful, listened to their customers and considered them one of my top choices. Kudos guys.
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Davidc
07 May 2020
Comment from uk.trustpilot.com
Been using this site for a few days now had a problem with getting payment from winnings one email to customer service and it was sorted within hours . I must commend this company for their fast response I also had another issue which was sorted within an hour . I defiantly cannot fault. Don’t know why there are so many negative reviews. Definitely 5 stars from me .
Been using this site for a few days now had a problem with getting payment from winnings one email to customer service and it was sorted within hours . I must commend this company for their fast response I also had another issue which was sorted within an hour . I defiantly cannot fault. Don’t know why there are so many negative reviews. Definitely 5 stars from me .
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Gary
29 April 2020
Comment from uk.trustpilot.com
I joined Sportspesa in November 2019, sent all my documents and got verified before I placed a bet. I’ve won and lost and i received all winnings within 48 hours.I would recommend to all gamblers who are thinking of joining this site is to read this first.They always block your account, wanting more and more details, why get verified in the first place.They want my wage slips, bank statements of all transactions. This could be a big headache for punters who have winnings in there account, lucky for me I didn’t. The cash out is poor, no live scores on bets and the casino provider is like watching you tube on magnetic balls.I closed my account today date 28/04/20.IF YOU LIKE DRAMA then it’s a good site for you.
I joined Sportspesa in November 2019, sent all my documents and got verified before I placed a bet. I’ve won and lost and i received all winnings within 48 hours.I would recommend to all gamblers who are thinking of joining this site is to read this first.They always block your account, wanting more and more details, why get verified in the first place.They want my wage slips, bank statements of all transactions. This could be a big headache for punters who have winnings in there account, lucky for me I didn’t. The cash out is poor, no live scores on bets and the casino provider is like watching you tube on magnetic balls.I closed my account today date 28/04/20.IF YOU LIKE DRAMA then it’s a good site for you.
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Ashish Verma
21 April 2020
Comment from uk.trustpilot.com
they won't pay you even if you win! So I won something a small amount, everything sucks about them, the software is crap and not fair. I knew because I was getting better services at site like bitstarz and once I put in withdrawal hassles begin, they want gov id, when you send it they need id with photo, when you send it, they are taking too much time. All the while they keep it in pending withdrawals so you could play it and maybe lose it, but I was smarter I never used it, and finally came the message that we have closed your account for blah blah reason when they could not find a suitable reason to delay more that is a delay of over 2 months in paying out. Seems they are cuckoo in having the debts that they cannot pay already and now are cuckooing their customers.
they won’t pay you even if you win! So I won something a small amount, everything sucks about them, the software is crap and not fair. I knew because I was getting better services at site like bitstarz and once I put in withdrawal hassles begin, they want gov id, when you send it they need id with photo, when you send it, they are taking too much time. All the while they keep it in pending withdrawals so you could play it and maybe lose it, but I was smarter I never used it, and finally came the message that we have closed your account for blah blah reason when they could not find a suitable reason to delay more that is a delay of over 2 months in paying out. Seems they are cuckoo in having the debts that they cannot pay already and now are cuckooing their customers.
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Lana Pettitt
20 April 2020
Comment from uk.trustpilot.com
Took my 34 pound deposit then they decide to ask me to upload proof of I'd and address have done so more than once but nobody seems to be getting back to me even though I've asked for my money back which they have no right keeping also ask gamblers have stated they are terminated due to being un responsive
Took my 34 pound deposit then they decide to ask me to upload proof of I’d and address have done so more than once but nobody seems to be getting back to me even though I’ve asked for my money back which they have no right keeping also ask gamblers have stated they are terminated due to being un responsive
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Patrik Čvirk
20 April 2020
Comment from uk.trustpilot.com
i made deposite, money left my bank account but never arrived on my mobilebet account. I tried to communicate with support. They said me to send them screenshot of payment with my bank details and my name. I send them screenshot of payment in my bank app. There is not my name and its impossible for me to take recquired screenshot. I quess i never see my money again.
i made deposite, money left my bank account but never arrived on my mobilebet account. I tried to communicate with support. They said me to send them screenshot of payment with my bank details and my name. I send them screenshot of payment in my bank app. There is not my name and its impossible for me to take recquired screenshot. I quess i never see my money again.
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Josh
19 April 2020
Comment from uk.trustpilot.com
Worst betting site ever. They attract you with a welcome bonus, yet after the first bet your max stake gets limited to ridiculous amounts, on most of the bets under 1,00€ or even under 0,50€. It is absolutely impossible to rollover the welcome bonus with these limits. They just want to steal your money. Customer support is non-existent. They always answer with the same unhelpful standard email.Stay away from this betting site. It is a scam. Better use the larger sites (William Hill, Tipico, Betway) which have great customer support and no such imposed betting limits. I can't fathom how this site can exist with such poor customer attention.
Worst betting site ever. They attract you with a welcome bonus, yet after the first bet your max stake gets limited to ridiculous amounts, on most of the bets under 1,00€ or even under 0,50€. It is absolutely impossible to rollover the welcome bonus with these limits. They just want to steal your money. Customer support is non-existent. They always answer with the same unhelpful standard email.Stay away from this betting site. It is a scam. Better use the larger sites (William Hill, Tipico, Betway) which have great customer support and no such imposed betting limits. I can’t fathom how this site can exist with such poor customer attention.
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Alan
19 April 2020
Comment from uk.trustpilot.com
Cashed out at 11pm and money was transferred by 5.30pm next day which was a Sunday. Did have to provide verification info which was part of the T&C’s given the amount ... no issues whatsoever, will continue to bet with
Cashed out at 11pm and money was transferred by 5.30pm next day which was a Sunday. Did have to provide verification info which was part of the T&C’s given the amount … no issues whatsoever, will continue to bet with
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David Tamworth
30 March 2020
Comment from uk.trustpilot.com
I have a lot of experience with online sports betting companies. Betstars is one of the worst for a variety of reasons including appalling customer service, questionable security of funds, and discrimination against customers who dare to win money.If you have any issues with your Betstars account, prepare yourself for a long and arduous journey. You CANNOT speak to them. It’s email only and they take at least 48hrs to respond. Not even a live chat facility is available. You can imagine how long an issue will take to resolve with emails being exchanged every 48hrs!In terms of security of player funds, I don’t believe it to be particularly safe. I know of Betstars accounts being hacked and funds disappearing which they will take no responsibility for. They will say that your username/password was compromised which is your own fault. What is interesting is that they seem to be set up for this kind of activity. They offer a facility to set up an app-based payment wallet and another facility which allows you to transfer funds to other Betstars customers. It seems to me that this only serves to make the fraudster’s job easier! I don’t know of any other bookmakers that offer these facilities. Finally, they discriminate against customers that dare to win. In fairness to them, all bookmakers do this by reducing the amount a customer can wager if they are deemed to have won too much. Betstars are not the fastest in the industry to restrict accounts (that would be Ladbrokes) but they will do so after losing a relatively small amount to a customer. This is a deeply unfair practice undertaken by all the bookmakers who are happy to take money from most of their customers but will not tolerate losing relatively small amounts to a handful of customers. Shame on them!
I have a lot of experience with online sports betting companies. Betstars is one of the worst for a variety of reasons including appalling customer service, questionable security of funds, and discrimination against customers who dare to win money.If you have any issues with your Betstars account, prepare yourself for a long and arduous journey. You CANNOT speak to them. It’s email only and they take at least 48hrs to respond. Not even a live chat facility is available. You can imagine how long an issue will take to resolve with emails being exchanged every 48hrs!In terms of security of player funds, I don’t believe it to be particularly safe. I know of Betstars accounts being hacked and funds disappearing which they will take no responsibility for. They will say that your username/password was compromised which is your own fault. What is interesting is that they seem to be set up for this kind of activity. They offer a facility to set up an app-based payment wallet and another facility which allows you to transfer funds to other Betstars customers. It seems to me that this only serves to make the fraudster’s job easier! I don’t know of any other bookmakers that offer these facilities. Finally, they discriminate against customers that dare to win. In fairness to them, all bookmakers do this by reducing the amount a customer can wager if they are deemed to have won too much. Betstars are not the fastest in the industry to restrict accounts (that would be Ladbrokes) but they will do so after losing a relatively small amount to a customer. This is a deeply unfair practice undertaken by all the bookmakers who are happy to take money from most of their customers but will not tolerate losing relatively small amounts to a handful of customers. Shame on them!
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takuma
26 March 2020
Comment from uk.trustpilot.com
I deposited 100€ and I received a 100€ bonus. Next, they limited my account and my stakes, to keep out bonus wagering requirement from being satisfied. But I managed to do it, I won and my bonus was converted into real money (1'100€). At this point, they removed 1'000€ (real money, not bonus) from my account, because I won with the bonus. Furthermore, they hide the transaction where they removed my money.
I deposited 100€ and I received a 100€ bonus. Next, they limited my account and my stakes, to keep out bonus wagering requirement from being satisfied. But I managed to do it, I won and my bonus was converted into real money (1’100€). At this point, they removed 1’000€ (real money, not bonus) from my account, because I won with the bonus. Furthermore, they hide the transaction where they removed my money.
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RMS
20 March 2020
Comment from uk.trustpilot.com
No winnings here, dead spins.
No winnings here, dead spins.
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santhosh giri
18 March 2020
Comment from uk.trustpilot.com
This app is fake service is horrible not at help full if we ask sumthin they reply late n only bank they will run the business no back up v can't raise complaint better not to use this app and get cheat dnt use this app
This app is fake service is horrible not at help full if we ask sumthin they reply late n only bank they will run the business no back up v can’t raise complaint better not to use this app and get cheat dnt use this app
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Ramesh Babu
18 March 2020
Comment from uk.trustpilot.com
Fast withdrawal live chat available for 24*7 nice service since one year I'm using this app I have better experience
Fast withdrawal live chat available for 24*7 nice service since one year I’m using this app I have better experience
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Adam
12 March 2020
Comment from uk.trustpilot.com
They have no communication skills at all! No phone number, these guys are stuck in 1965!! Even string and paper cups would be more useful than these cowboys!
They have no communication skills at all! No phone number, these guys are stuck in 1965!! Even string and paper cups would be more useful than these cowboys!
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gary bradley
28 February 2020
Comment from uk.trustpilot.com
awful!!will not let you withdraw any money making up excuses about payment card having expired and instructing you to deposit further funds into account before balance can be released - i need to withdraw because i need the funds not because i want to bet more!avoid!!
awful!!will not let you withdraw any money making up excuses about payment card having expired and instructing you to deposit further funds into account before balance can be released – i need to withdraw because i need the funds not because i want to bet more!avoid!!
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Joey
20 July 2020
Comment from uk.trustpilot.com
I would strongly suggest avoiding this site. I signed up and claimed the bonus deposit. It was showing in my account, but it was just showing as "initiated" and not "active". I emailed support asking to activate it for me, and literally emailed them back and forth about 8 or 9 times before they finally relented and activated it. I am sure they do this with everybody! It sounded rehearsed. Blatant scam!The reason they gave was "You had to email us before you placed any bets. Now that you've placed a bet, I can't activate your bonus." Uhh, what?It was only after I said I'll be forwarding our email to the gambling commission that they finally said they'll make an exception. I got my bonus in the end, but these guys are the shadiest bookie I've ever dealt with. Avoid!
I would strongly suggest avoiding this site. I signed up and claimed the bonus deposit. It was showing in my account, but it was just showing as “initiated” and not “active”. I emailed support asking to activate it for me, and literally emailed them back and forth about 8 or 9 times before they finally relented and activated it. I am sure they do this with everybody! It sounded rehearsed. Blatant scam!The reason they gave was “You had to email us before you placed any bets. Now that you’ve placed a bet, I can’t activate your bonus.” Uhh, what?It was only after I said I’ll be forwarding our email to the gambling commission that they finally said they’ll make an exception. I got my bonus in the end, but these guys are the shadiest bookie I’ve ever dealt with. Avoid!