BetDukes PLAYER REVIEWS(1082)
Nikos GIan
21 February 2020
Comment from uk.trustpilot.com
As a lot of people says.I made my account, deposit money (WHY YOU LET US DEPOSIT IF OUR ACCOUNT IS INACTIVE????)and after it i had an email from them , to send ID and a documtn to verify my address.I did and 20 days now i have no reply at all. I send them a lot of mails but no reply and the account still inactive. PLEASE CAN SOMEONE ELSE INFORM ME IF THEY REPLIED THEM AND IF YES HOW MANY DAYS AFTER???I M AFRAID I LOST MY MONEY....UPDATE : For people who feel scared like i was 5 days ago. Finally they opened my account (after 16 days and mpre than 10 emails from my deposit ) and i managed to make a withdraw.
As a lot of people says.I made my account, deposit money (WHY YOU LET US DEPOSIT IF OUR ACCOUNT IS INACTIVE????)and after it i had an email from them , to send ID and a documtn to verify my address.I did and 20 days now i have no reply at all. I send them a lot of mails but no reply and the account still inactive. PLEASE CAN SOMEONE ELSE INFORM ME IF THEY REPLIED THEM AND IF YES HOW MANY DAYS AFTER???I M AFRAID I LOST MY MONEY….UPDATE : For people who feel scared like i was 5 days ago. Finally they opened my account (after 16 days and mpre than 10 emails from my deposit ) and i managed to make a withdraw.
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John walsh
15 February 2020
Comment from uk.trustpilot.com
Absolutely disgusting,avoid.You cannot phone them.See this conversation over not paying a winning bet.BoldchatLive Chat Supporthello?[Terry]Hello, I am Terry and I am glad to assist you! How may I help you?helloi placed a football bet today a six team accumalator,one game was postponed but the remaining five won,i did not get paid.[Terry]Hey John, may I know the bet ID pleasewhere do i find that?[Terry]You can find that under betslip[Terry]My bets sectioni can see the winning bet but there is no number[Terry]Alright! let me see if I can locate it for youthank you[Terry]So it was today and you saud 16 fold right?[Terry]Sorry 6 fold accumulatoryes today....a six fold but one game was postponed so a fivefoldon the english league gamesfound a number,one moment[Terry]Yes found it and I see the bet is still open as due to another game being postponed [Terry]Let me see and check detailsok[Terry]So may I know which game was postponed John?yes, Swindon v Scunthorpe[Terry]Thanks for the infromation[Terry]Thanks for waiting and for your patience John and sorry for all troubleNo problem.[Terry]So as per betting rules if the Postponed match is scheduled within 72 hours then the bet stands and we see that match result and it doesnt then the bet get void and we return you the stake[Terry]Sorry again for all troubleSeriously? Every bet ive placed if theres a postponement,the bet bjust drops the one gameNo football game gets rescheduled within 72 hours!![Terry]So it's not like that John and not every match also gets postponed that easilythen the bet still stands surelyor otherwise betstars rely on postponed games[Terry]But as per betting rules if there is a postpone and the math is not rescheduled after 72 hours then it will be void and its mentioned o website as well John and very sorry for thatThats really not good enough.You are not honouring a winning bet.I have placed many bets with you where the bet has lost but there has been a postponed game,you never refund then do you?[Terry]So as I said John if the postponed event is not rescheduled within 72 hours then the bet will be void and your stake will be returned to you and truly sorry for that[Terry]I understand your frustration but its actually mentioned in the betting rules and website as well and truly sorry for thatStill not honouring a bet.I have been with this site for a long time and spent a lot yet you come up with some crooked rule.If you adhere to this rule then i want my refunds for every single losing bet i have placed which includes a postponed game.[Terry]John, the rules are already mentioned on the website and I;m really sorry for that. No you are not listening.You cannot apply that rule but not apply it back to the customer.As said,you should pay me every losing bet i have placed which had a postponed gam
Absolutely disgusting,avoid.You cannot phone them.See this conversation over not paying a winning bet.BoldchatLive Chat Supporthello?[Terry]Hello, I am Terry and I am glad to assist you! How may I help you?helloi placed a football bet today a six team accumalator,one game was postponed but the remaining five won,i did not get paid.[Terry]Hey John, may I know the bet ID pleasewhere do i find that?[Terry]You can find that under betslip[Terry]My bets sectioni can see the winning bet but there is no number[Terry]Alright! let me see if I can locate it for youthank you[Terry]So it was today and you saud 16 fold right?[Terry]Sorry 6 fold accumulatoryes today….a six fold but one game was postponed so a fivefoldon the english league gamesfound a number,one moment[Terry]Yes found it and I see the bet is still open as due to another game being postponed [Terry]Let me see and check detailsok[Terry]So may I know which game was postponed John?yes, Swindon v Scunthorpe[Terry]Thanks for the infromation[Terry]Thanks for waiting and for your patience John and sorry for all troubleNo problem.[Terry]So as per betting rules if the Postponed match is scheduled within 72 hours then the bet stands and we see that match result and it doesnt then the bet get void and we return you the stake[Terry]Sorry again for all troubleSeriously? Every bet ive placed if theres a postponement,the bet bjust drops the one gameNo football game gets rescheduled within 72 hours!![Terry]So it’s not like that John and not every match also gets postponed that easilythen the bet still stands surelyor otherwise betstars rely on postponed games[Terry]But as per betting rules if there is a postpone and the math is not rescheduled after 72 hours then it will be void and its mentioned o website as well John and very sorry for thatThats really not good enough.You are not honouring a winning bet.I have placed many bets with you where the bet has lost but there has been a postponed game,you never refund then do you?[Terry]So as I said John if the postponed event is not rescheduled within 72 hours then the bet will be void and your stake will be returned to you and truly sorry for that[Terry]I understand your frustration but its actually mentioned in the betting rules and website as well and truly sorry for thatStill not honouring a bet.I have been with this site for a long time and spent a lot yet you come up with some crooked rule.If you adhere to this rule then i want my refunds for every single losing bet i have placed which includes a postponed game.[Terry]John, the rules are already mentioned on the website and I;m really sorry for that. No you are not listening.You cannot apply that rule but not apply it back to the customer.As said,you should pay me every losing bet i have placed which had a postponed gam
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Grzech
06 February 2020
Comment from uk.trustpilot.com
http:// www. littletonchambers.com /lib/final judgment - ivy technology v martin & ors - cl 2019 00047.pdfThe owners robbed the players and sold the company. They also deceived the buyer and hid the company's debts. Criminal history. https:// www .bailii.org /ew/cases/EWHC/Comm/2020/94.htmlContinuation of history. I wonder how they got the GB and MGA licenses since Hogg wasn't the owner of 21bet.
http:// www. littletonchambers.com /lib/final judgment – ivy technology v martin & ors – cl 2019 00047.pdfThe owners robbed the players and sold the company. They also deceived the buyer and hid the company’s debts. Criminal history. https:// www .bailii.org /ew/cases/EWHC/Comm/2020/94.htmlContinuation of history. I wonder how they got the GB and MGA licenses since Hogg wasn’t the owner of 21bet.
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Petros Petrou
31 January 2020
Comment from uk.trustpilot.com
They are scammers, they will not return your money, they will invent excuses like asking your passport twice, asking for bank statements, then they say they sent your money on the account XXX (they don’t write the full IBAN to have their asses covered on court), then wait 7 business days, they just don’t pay you. I am searching for people to join a class action LAWSUIT, email me at petrospetrougr1992 gmail.com
They are scammers, they will not return your money, they will invent excuses like asking your passport twice, asking for bank statements, then they say they sent your money on the account XXX (they don’t write the full IBAN to have their asses covered on court), then wait 7 business days, they just don’t pay you. I am searching for people to join a class action LAWSUIT, email me at petrospetrougr1992 gmail.com
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Christopher Wince
24 January 2020
Comment from uk.trustpilot.com
They have lied to me when I went to login it said login details are wrong, then I spoke to them on live chat they then said that my account is under review, so they lied its been a week now every day they say there be in touch. Don't use this bet site very poor customer service they treat customers very poorI joined online casino 21.co.uk this month I have spent alot of money with them. Last week on Friday I went to login and it said login details are wrong. When in fact it wasn't wrong, but they had frozen my account saying its under review, I had to find this out myself no one told me. Then I was told they will be in touch soon and promptly, evey day I have been told this, And am being told to be patient it's been a week I didn't have my account long so there's nothing to review. I used my own money my own bank account and my own ID to make the account. Ive been told so many lies by them. I assume more customers would of experienced this aswell. They do not treat customers fair and they are very poor. I wish I never even made an account now I am just going to stick to bet 365 and corals as they are so much better and even bet365 pays you your winnings straight away. So if you are a customer of 21.co.uk I suggest you you delete your account, and I would recommend bet 365 or corals.
They have lied to me when I went to login it said login details are wrong, then I spoke to them on live chat they then said that my account is under review, so they lied its been a week now every day they say there be in touch. Don’t use this bet site very poor customer service they treat customers very poorI joined online casino 21.co.uk this month I have spent alot of money with them. Last week on Friday I went to login and it said login details are wrong. When in fact it wasn’t wrong, but they had frozen my account saying its under review, I had to find this out myself no one told me. Then I was told they will be in touch soon and promptly, evey day I have been told this, And am being told to be patient it’s been a week I didn’t have my account long so there’s nothing to review. I used my own money my own bank account and my own ID to make the account. Ive been told so many lies by them. I assume more customers would of experienced this aswell. They do not treat customers fair and they are very poor. I wish I never even made an account now I am just going to stick to bet 365 and corals as they are so much better and even bet365 pays you your winnings straight away. So if you are a customer of 21.co.uk I suggest you you delete your account, and I would recommend bet 365 or corals.
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Ladyx
22 January 2020
Comment from uk.trustpilot.com
I signed up on guts.com last week. I am more of a sports gambler than casino, but I thought I would check them both out. I had no issues with the casino but the sports betting is a complete scam! I was able to place bets, no problem, but to get into my tickets, it would just scroll around and around and my tickets would not load. This past weekend I spoke to Andre, their "customer service rep" and we tried everything to get my tickets to load and nothing worked. I tried my phone, my PC and I had issues with the same on a different PC and network. I was told they would escalate it to their tech team (if that even exists). Later that day, my tickets were loading perfectly so I thought wow, it's fixed. I spent the whole day betting Saturday and no issues with my tickets loading. I was winning! I placed 2 bets later in the day, both had cashout options with the live games going and I decided to go their casino to play some slots while the games played out. One of the games I bet on was getting close, so I wanted to keep and eye on it, I tried to go back to my tickets and BAM same issue! My tickets were no longer loading! I spoke to Hayden and told him the urgency in my issue that if I can't see my tickets, I can not cashout! He replied that he would check with the "sports team" and find out what was going on. He came back and said the cashout option had been removed (at that time). He had NO CLUE how the cashout option worked and how it comes and goes with the live games. I was livid. I was not able to view my bet tickets until the next day and saw that I lost 1 game on both tickets. I have received a follow up email asking if i've tried logging on with another device or network, which if my report from 12 hours earlier was really file, they would have seen i did! I sent them the chat log. That was 4 days ago and I have not heard a word since. I followed up yesterday and they said they are waiting to hear back from their techs. TOTAL SCAM!!! I should have been given at least the money I bet, back in good faith but they have no concern whatsoever and refuse to see that this is THEIR issue and that it cost me my bet and any possible additional cashout amount. DO NOT USE THEIR SPORTS BETTING!!! I see other reports of the same issue so I am not alone and they have yet to do anything about their technical issues. Funny thing is, you can't see your tickets, but you can still place bets! BEWARE!!
I signed up on guts.com last week. I am more of a sports gambler than casino, but I thought I would check them both out. I had no issues with the casino but the sports betting is a complete scam! I was able to place bets, no problem, but to get into my tickets, it would just scroll around and around and my tickets would not load. This past weekend I spoke to Andre, their “customer service rep” and we tried everything to get my tickets to load and nothing worked. I tried my phone, my PC and I had issues with the same on a different PC and network. I was told they would escalate it to their tech team (if that even exists). Later that day, my tickets were loading perfectly so I thought wow, it’s fixed. I spent the whole day betting Saturday and no issues with my tickets loading. I was winning! I placed 2 bets later in the day, both had cashout options with the live games going and I decided to go their casino to play some slots while the games played out. One of the games I bet on was getting close, so I wanted to keep and eye on it, I tried to go back to my tickets and BAM same issue! My tickets were no longer loading! I spoke to Hayden and told him the urgency in my issue that if I can’t see my tickets, I can not cashout! He replied that he would check with the “sports team” and find out what was going on. He came back and said the cashout option had been removed (at that time). He had NO CLUE how the cashout option worked and how it comes and goes with the live games. I was livid. I was not able to view my bet tickets until the next day and saw that I lost 1 game on both tickets. I have received a follow up email asking if i’ve tried logging on with another device or network, which if my report from 12 hours earlier was really file, they would have seen i did! I sent them the chat log. That was 4 days ago and I have not heard a word since. I followed up yesterday and they said they are waiting to hear back from their techs. TOTAL SCAM!!! I should have been given at least the money I bet, back in good faith but they have no concern whatsoever and refuse to see that this is THEIR issue and that it cost me my bet and any possible additional cashout amount. DO NOT USE THEIR SPORTS BETTING!!! I see other reports of the same issue so I am not alone and they have yet to do anything about their technical issues. Funny thing is, you can’t see your tickets, but you can still place bets! BEWARE!!
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kk
17 January 2020
Comment from uk.trustpilot.com
Buggy site but at least not a scam. Finally gave up on this site. It was down for at least 4 days so I decided to withdraw my funds. I didn't expect to get my money back but I did within a couple hours. Impossible to play at the sport section of the site but they seem legit after all.
Buggy site but at least not a scam. Finally gave up on this site. It was down for at least 4 days so I decided to withdraw my funds. I didn’t expect to get my money back but I did within a couple hours. Impossible to play at the sport section of the site but they seem legit after all.
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Djengis
15 January 2020
Comment from uk.trustpilot.com
Not happy so far. Very buggy site. Right now it wont load at all. Tried 3 different browsers and 2 different devices. Also had the same problem earlier on a different wifi. It is impossible to place bets. The support claims that they have a high number of queries right now. No wonder if the site isnt working at all. I will be back later. Hopefully it works again. I havent tried withdrawing my funds yet. I hope it goes without any further pain. I cant play on a site as buggy as this.Edit: Mobilebet is actually down right now. It may only be temporarily but it is not the first time this happens and quite annoying. Hopefully it gets better when they are up and running again.
Not happy so far. Very buggy site. Right now it wont load at all. Tried 3 different browsers and 2 different devices. Also had the same problem earlier on a different wifi. It is impossible to place bets. The support claims that they have a high number of queries right now. No wonder if the site isnt working at all. I will be back later. Hopefully it works again. I havent tried withdrawing my funds yet. I hope it goes without any further pain. I cant play on a site as buggy as this.Edit: Mobilebet is actually down right now. It may only be temporarily but it is not the first time this happens and quite annoying. Hopefully it gets better when they are up and running again.
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danny hughes
11 January 2020
Comment from uk.trustpilot.com
Thought I would give them another go? But no way this has got to be the worst betting app they give you wrong scores and they don’t offer you a cash out , avoid this betting app at all cost !!!
Thought I would give them another go? But no way this has got to be the worst betting app they give you wrong scores and they don’t offer you a cash out , avoid this betting app at all cost !!!
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Sam
08 January 2020
Comment from uk.trustpilot.com
Scam company. Will let you deposit, but force you to deposit more funds via a specific method in order to withdraw.AVOID
Scam company. Will let you deposit, but force you to deposit more funds via a specific method in order to withdraw.AVOID
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MuggedOff
06 January 2020
Comment from uk.trustpilot.com
The absolute vermin of online gambling. Refused repeated withdrawals saying "our system is down, give us the details and we'll do it manually" only to not do it and ignore me.The scum of the earth this lot. AVOID LIKE THE PLAGUE!!!
The absolute vermin of online gambling. Refused repeated withdrawals saying “our system is down, give us the details and we’ll do it manually” only to not do it and ignore me.The scum of the earth this lot. AVOID LIKE THE PLAGUE!!!
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George
03 January 2020
Comment from uk.trustpilot.com
I deposited yesterday and then my account was locked - there is a contact form on their site which they never reply to. They have no telephone number. They still have my money though and there's no way to contact them..... vile bunch of scammers AVOID AT ALL COSTS. WILL REPORT TO IBAS SHORTLY AND GET THE REFUND FROM MY BANK SO THEY CAN BOTH PURSUE IT
I deposited yesterday and then my account was locked – there is a contact form on their site which they never reply to. They have no telephone number. They still have my money though and there’s no way to contact them….. vile bunch of scammers AVOID AT ALL COSTS. WILL REPORT TO IBAS SHORTLY AND GET THE REFUND FROM MY BANK SO THEY CAN BOTH PURSUE IT
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Dabrowski Slawomir
31 December 2019
Comment from uk.trustpilot.com
Same rubish bookmaker like all others, got my account limited after few bets...useless bookmaker, should be closed down ASAPThese bookmakers only looking for vulnerable gamblers, they are scam bags highest degree!What they are doing they limit your Sports betting limits to £0.1 pence so you can go and play LIVE BLACK JACK and loose all your money.Never play Black Jack you have ZERO chance to win, sooner or later you will end up in debts.All these betting sites shoud be shut down because they destroy people lives specialy the vulnerable gamblers...
Same rubish bookmaker like all others, got my account limited after few bets…useless bookmaker, should be closed down ASAPThese bookmakers only looking for vulnerable gamblers, they are scam bags highest degree!What they are doing they limit your Sports betting limits to £0.1 pence so you can go and play LIVE BLACK JACK and loose all your money.Never play Black Jack you have ZERO chance to win, sooner or later you will end up in debts.All these betting sites shoud be shut down because they destroy people lives specialy the vulnerable gamblers…
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Ensio Hassinen
31 December 2019
Comment from uk.trustpilot.com
Won not much 30e and they closed my account.. Now they wont open it different people in chat dont know shaische. They say open it but nothing happens. Money they will take but nothing else..
Won not much 30e and they closed my account.. Now they wont open it different people in chat dont know shaische. They say open it but nothing happens. Money they will take but nothing else..
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Teemu Saarinen
24 December 2019
Comment from uk.trustpilot.com
Buggy site and slow.Didn’t get my first deposit bonus - didn’t work (also the link they send for that didn’t work). Very bad, I don’t recommend palying on that site.
Buggy site and slow.Didn’t get my first deposit bonus – didn’t work (also the link they send for that didn’t work). Very bad, I don’t recommend palying on that site.
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customer
22 December 2019
Comment from uk.trustpilot.com
Software bugs. Cashout auto cashes without warning of refreshed balance. Got ripped off first time and refunded. Issue still there today!Secondly, they block your account randomly. You cannot access your live bets for cash out and approval takes 48 hours minimum to verify accountIve verified 3 times!!Stay clear!!! Warning do not use site!!
Software bugs. Cashout auto cashes without warning of refreshed balance. Got ripped off first time and refunded. Issue still there today!Secondly, they block your account randomly. You cannot access your live bets for cash out and approval takes 48 hours minimum to verify accountIve verified 3 times!!Stay clear!!! Warning do not use site!!
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Bence Ábrahám
17 December 2019
Comment from uk.trustpilot.com
I participated in the first deposit bonus promotion (100 euro plus 100 euro). Everything went well, I mean, I doubled the starting balance. Payout went very fast (within 2 days to credit card) and verification was just normal (ID, proof address, mobile number and bank card).I had overall very good experience with the site.
I participated in the first deposit bonus promotion (100 euro plus 100 euro). Everything went well, I mean, I doubled the starting balance. Payout went very fast (within 2 days to credit card) and verification was just normal (ID, proof address, mobile number and bank card).I had overall very good experience with the site.
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Ville
13 December 2019
Comment from uk.trustpilot.com
I have been trying to withdraw my winnings of 3300€ since 26.2.2019. Now the site seems to be totally down. Can we do anything to get our money back ? I would like to start a legal course of action.
I have been trying to withdraw my winnings of 3300€ since 26.2.2019. Now the site seems to be totally down. Can we do anything to get our money back ? I would like to start a legal course of action.
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Michael
10 December 2019
Comment from uk.trustpilot.com
Decent odds, never had issues getting my money back from them, site layout is pretty good. Only negative really is the lack of promos for sports betting
Decent odds, never had issues getting my money back from them, site layout is pretty good. Only negative really is the lack of promos for sports betting
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craigy boy
08 December 2019
Comment from uk.trustpilot.com
Software not bad but way behind.Glitchy at timesCards not very clear, sometimes get messages going through them that won't clear. Account was locked for no reason at all couldn't tell me why and couldn't even resolve the problem. In summary; mediocre software, poor customer service, not much variety, much better places to play poker
Software not bad but way behind.Glitchy at timesCards not very clear, sometimes get messages going through them that won’t clear. Account was locked for no reason at all couldn’t tell me why and couldn’t even resolve the problem. In summary; mediocre software, poor customer service, not much variety, much better places to play poker
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Michael Burns
08 December 2019
Comment from uk.trustpilot.com
the worst company i have ever joined still waiting to be paid out after 5 days
the worst company i have ever joined still waiting to be paid out after 5 days
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Joonas L
07 December 2019
Comment from uk.trustpilot.com
Dont ever play on this casino. They wont paid your winnings. First ive been waited 5 days and then they canceled withdrawal without reason. I asked about this in chat and they have no information about it. Scam!
Dont ever play on this casino. They wont paid your winnings. First ive been waited 5 days and then they canceled withdrawal without reason. I asked about this in chat and they have no information about it. Scam!
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Ihavea newname
07 December 2019
Comment from uk.trustpilot.com
Awful slow, glitchy website (at least it is for a Samsung Galaxy S5 on Firefox) I've signed up and banned from ALL websites bar 4 in the UK and Guts i's truly the wor st platform of them all. Truly.
Awful slow, glitchy website (at least it is for a Samsung Galaxy S5 on Firefox) I’ve signed up and banned from ALL websites bar 4 in the UK and Guts i’s truly the wor st platform of them all. Truly.
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Sergio Daniel Naveira
26 November 2019
Comment from uk.trustpilot.com
My 20 dollars deposit was stolen telling me that I cannot withdraw them since I cannot verify the account because I am from Argentina. They are thieves, avoid putting your money here.
My 20 dollars deposit was stolen telling me that I cannot withdraw them since I cannot verify the account because I am from Argentina. They are thieves, avoid putting your money here.
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Pat Mcdowall
22 November 2019
Comment from uk.trustpilot.com
Still waiting for a pay out 2 days after it settled!Absolute jokers!! Stick with will hill
Still waiting for a pay out 2 days after it settled!Absolute jokers!! Stick with will hill
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Christopher
15 November 2019
Comment from uk.trustpilot.com
I'll go with a contrarian viewpoint and give 4 stars. First off I've never had any bets canceled or my account randomly frozen. I will say that my limits were lowered once I hit a bunch of winners from a decently high number to $75 USD, which is annoying. Their app is decent, their site is a bit clunky but their odds are decent and move pretty slowly. Most importantly is withdrawl... I've been only paid out via international transfer and they were EXTREMELY picky with my banking information / documentation. I had to go back a few times to get it to their specifications. But once that was done, they paid out twice and I'm currently awaiting my 3rd payout. So, I don't think they're a scambook like 1Xbet and I've personally not had any real issues so I'd cautiously recommend but only if. A) You're ok with being limited if you win B) You're not placing massive bets C) Can put up with a mediocre site D) When you do cash out, are willing to go through a painful process.
I’ll go with a contrarian viewpoint and give 4 stars. First off I’ve never had any bets canceled or my account randomly frozen. I will say that my limits were lowered once I hit a bunch of winners from a decently high number to $75 USD, which is annoying. Their app is decent, their site is a bit clunky but their odds are decent and move pretty slowly. Most importantly is withdrawl… I’ve been only paid out via international transfer and they were EXTREMELY picky with my banking information / documentation. I had to go back a few times to get it to their specifications. But once that was done, they paid out twice and I’m currently awaiting my 3rd payout. So, I don’t think they’re a scambook like 1Xbet and I’ve personally not had any real issues so I’d cautiously recommend but only if. A) You’re ok with being limited if you win B) You’re not placing massive bets C) Can put up with a mediocre site D) When you do cash out, are willing to go through a painful process.
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Bobanas Jibanas
12 November 2019
Comment from uk.trustpilot.com
I have about £600 as a balance on their site £500 of it is my deposit.They announced that the 21bet.co.uk is no longer operating and customers should withdraw any funds by submiting a withdrawal request to support@Unfortunately email provided DOESN'T WORK!!!They just stole my and other people money and there is no option of contacting them.I will be contact UKGC but I dont have much hope.Heard that ukgc is absolutely useless
I have about £600 as a balance on their site £500 of it is my deposit.They announced that the 21bet.co.uk is no longer operating and customers should withdraw any funds by submiting a withdrawal request to support@Unfortunately email provided DOESN’T WORK!!!They just stole my and other people money and there is no option of contacting them.I will be contact UKGC but I dont have much hope.Heard that ukgc is absolutely useless
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kjopt acc
01 November 2019
Comment from uk.trustpilot.com
Want to lose all ur money? GO TO THIS SITE!! INcredible bad RTP, horrible customer service and lojalty program. DONT GO HERE!!!
Want to lose all ur money? GO TO THIS SITE!! INcredible bad RTP, horrible customer service and lojalty program. DONT GO HERE!!!
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Rafal
01 November 2019
Comment from uk.trustpilot.com
They cancelled my bets
They cancelled my bets
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Anthony Ryan
29 October 2019
Comment from uk.trustpilot.com
I opened an account with Black Type and deposited to try them out , I had a £20 bet Filbert Street at Southwell on the 29th October and put on two further doubles and a football bet. Filbert sat won and £170 was showing in my account.I logged out and when I tried to log in later I couldn't.I checked my email and there was one from Black Type saying I had closed and excluded an account from one of their partners.I have no idea who this is so why did they allow me to open an account , complete wagers and pay winnings.They have now told me ALL bets are voided including the winning ones and they will refund my initial deposit
I opened an account with Black Type and deposited to try them out , I had a £20 bet Filbert Street at Southwell on the 29th October and put on two further doubles and a football bet. Filbert sat won and £170 was showing in my account.I logged out and when I tried to log in later I couldn’t.I checked my email and there was one from Black Type saying I had closed and excluded an account from one of their partners.I have no idea who this is so why did they allow me to open an account , complete wagers and pay winnings.They have now told me ALL bets are voided including the winning ones and they will refund my initial deposit
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Simon
24 October 2019
Comment from uk.trustpilot.com
Did write a simple review 6 days ago (se below) regarding a withdrawal I have not received. I did win NOK1500 and made a withdrawal 29th of September. I have still not received any funds, despite providing my bank statement several times. Customer service chat is just rubbish and gives me the same answer every time "we are still looking into it". Never using Mobilebet again.
Did write a simple review 6 days ago (se below) regarding a withdrawal I have not received. I did win NOK1500 and made a withdrawal 29th of September. I have still not received any funds, despite providing my bank statement several times. Customer service chat is just rubbish and gives me the same answer every time “we are still looking into it”. Never using Mobilebet again.
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Ant
22 October 2019
Comment from uk.trustpilot.com
Thankfully, they are out of the UK now.Dreadful customer service, and they are liars!!! Complete and utter liars. The beauty of this is that in my case, they were tripping over their own lies in e-mails they sent to IBAS.In a nutshell, they upped sticks closed my account and were hoping I would disappear and they could have my £££. Not so. I pursued them directly (lies and lies followed). They claimed not to have received e-mails on one hand yet acknowledged receipt in others.If they have withheld your £££....... be persistent, contact IBAS (betting complaints commission) and eventually you will be rewarded.My advise - for those who have accounts ... close them and take your money out. There are huge numbers of complaints regarding Winner and withholding funds.Update to this - 4th November. All cash in my account. Beauty of it, was that a lot of it was bonus money that needed to be rolled over. Not any more.... LOL. (those into match betting know exactly what I mean).
Thankfully, they are out of the UK now.Dreadful customer service, and they are liars!!! Complete and utter liars. The beauty of this is that in my case, they were tripping over their own lies in e-mails they sent to IBAS.In a nutshell, they upped sticks closed my account and were hoping I would disappear and they could have my £££. Not so. I pursued them directly (lies and lies followed). They claimed not to have received e-mails on one hand yet acknowledged receipt in others.If they have withheld your £££……. be persistent, contact IBAS (betting complaints commission) and eventually you will be rewarded.My advise – for those who have accounts … close them and take your money out. There are huge numbers of complaints regarding Winner and withholding funds.Update to this – 4th November. All cash in my account. Beauty of it, was that a lot of it was bonus money that needed to be rolled over. Not any more…. LOL. (those into match betting know exactly what I mean).
Reply
gina cruickshank
16 October 2019
Comment from uk.trustpilot.com
Avoid this Bookie! Joined a few days ago, placed 2 bets and then they sent me this message - "McBookie offers a host of bonuses to our customers, including the Tartan Club, Coupon Buster Cashback and Best Odds Guaranteed.However, our trading department review accounts regularly and we’re sorry to say that you will now no longer qualify for any promotions on the site."The government needs to take more action against these betting firms that advertise great deals and then immediately remove them after you have signed up.
Avoid this Bookie! Joined a few days ago, placed 2 bets and then they sent me this message – “McBookie offers a host of bonuses to our customers, including the Tartan Club, Coupon Buster Cashback and Best Odds Guaranteed.However, our trading department review accounts regularly and we’re sorry to say that you will now no longer qualify for any promotions on the site.”The government needs to take more action against these betting firms that advertise great deals and then immediately remove them after you have signed up.
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David Joseph
16 October 2019
Comment from uk.trustpilot.com
Stay away from yet another scam casino. £50 at 0.20 a spin for 1 single bonus feature paying a massive 30x. Put this on the avoid list of casinos if you want a fair game. Nothing but dead spins.
Stay away from yet another scam casino. £50 at 0.20 a spin for 1 single bonus feature paying a massive 30x. Put this on the avoid list of casinos if you want a fair game. Nothing but dead spins.
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Ivan
11 October 2019
Comment from uk.trustpilot.com
Okay site, okay software. Sometimes the table has already started but mine is still loading. Lose 1 1.5 BB before getting seated and loaded in.Withdrawals compared to other sites take too long imo (already verified) to a ewallet(much better?).To be verified it mmmmalso took them some time (1weekish).This site needs to step up to the industry standard in regards to a few things but 3 stars for the action available. Still have yet to receive a withdrawal or any confirmation. I'd recommend a few other sites before this one after my initial times playing here.
Okay site, okay software. Sometimes the table has already started but mine is still loading. Lose 1 1.5 BB before getting seated and loaded in.Withdrawals compared to other sites take too long imo (already verified) to a ewallet(much better?).To be verified it mmmmalso took them some time (1weekish).This site needs to step up to the industry standard in regards to a few things but 3 stars for the action available. Still have yet to receive a withdrawal or any confirmation. I’d recommend a few other sites before this one after my initial times playing here.
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Trader
10 October 2019
Comment from uk.trustpilot.com
I had 2200 EUR on my account. Whole amount I won on their exchange site connected with Betfair. They stolen the whole sum of money!!!
I had 2200 EUR on my account. Whole amount I won on their exchange site connected with Betfair. They stolen the whole sum of money!!!
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clive phillips
05 October 2019
Comment from uk.trustpilot.com
First they insist that all deposits are wagered so if you deposit £20 but only use £10; tough! They charge to withdraw your own cash. 50% of the online help agents haven't a clue about their t&cs and you get a different ruling each time! Avoid, avoid, avoid! Another bookie with no respect for the punters if I could give a minus rating I would. Time Trust pilot offered that option
First they insist that all deposits are wagered so if you deposit £20 but only use £10; tough! They charge to withdraw your own cash. 50% of the online help agents haven’t a clue about their t&cs and you get a different ruling each time! Avoid, avoid, avoid! Another bookie with no respect for the punters if I could give a minus rating I would. Time Trust pilot offered that option
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Don Hammond
02 October 2019
Comment from uk.trustpilot.com
When they started they claimed they would lay any horse to lose £500. This is just not true. They restrict your account to minimal bets as soon asd you have won a few pounds.Like every bookmaker they are delighted to take your money but very reluctant to pay out theirs.It is very sad
When they started they claimed they would lay any horse to lose £500. This is just not true. They restrict your account to minimal bets as soon asd you have won a few pounds.Like every bookmaker they are delighted to take your money but very reluctant to pay out theirs.It is very sad
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Vasil Rizov
29 September 2019
Comment from uk.trustpilot.com
I have pending withdrawal request on €500.00, but I receive an email from Titanbet team that they cant successfully determine my age with the information I have supplied and ask to send Valid photo identification and Bank statement displaying the registered address used for my gaming account. Also they inform me that my account has been closed as per management's decision without the option of reopening.I send the necessary documentation but after more than 72 hours no one answer on my email. I make a phone call to the support team and they told me that on of the documents photo is not taken properly and I need to send again. I send again clear jpg photo, but Im still waiting for their response :( What to do? Thanks in advance
I have pending withdrawal request on €500.00, but I receive an email from Titanbet team that they cant successfully determine my age with the information I have supplied and ask to send Valid photo identification and Bank statement displaying the registered address used for my gaming account. Also they inform me that my account has been closed as per management’s decision without the option of reopening.I send the necessary documentation but after more than 72 hours no one answer on my email. I make a phone call to the support team and they told me that on of the documents photo is not taken properly and I need to send again. I send again clear jpg photo, but Im still waiting for their response 🙁 What to do? Thanks in advance
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Joris Knol
28 September 2019
Comment from uk.trustpilot.com
Ik snap al die negatieve reacties niet zo goed. Ik ben alweer een tijdje lid van Guts en alles was snel geregeld wat betreft verificatie.Als ik een withdrawal aanvraag dan staat het soms al binnen 45 minuten op mijn prepaid creditcard bijgeschreven. Na Unibet is Guts mijn favoriete online casino.______I don't understand all those negative reactions. I have been a member of Guts for a while now and everything was quickly arranged for verification.When I request a withdrawal, it is sometimes credited to my prepaid credit card within 45 minutes.After Unibet, Guts is my favorite online casino.
Ik snap al die negatieve reacties niet zo goed. Ik ben alweer een tijdje lid van Guts en alles was snel geregeld wat betreft verificatie.Als ik een withdrawal aanvraag dan staat het soms al binnen 45 minuten op mijn prepaid creditcard bijgeschreven. Na Unibet is Guts mijn favoriete online casino.______I don’t understand all those negative reactions. I have been a member of Guts for a while now and everything was quickly arranged for verification.When I request a withdrawal, it is sometimes credited to my prepaid credit card within 45 minutes.After Unibet, Guts is my favorite online casino.
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Michael
26 September 2019
Comment from uk.trustpilot.com
Always had positive experiences with Jetbull, looks like morons who can't control their gambling have killed a decent website here for those of us with some basic self control. Deposits were 'not great' but solely because they almost always had a default of trying to get you to deposit into a casino bonus that you had to make sure not to select (might have been a decent bonus for all I know, I only wanted to bet on sports and didn't want this dodgy bonus!) their sports betting odds were pretty good, deposits aside from the issue mentioned were simple and fast, withdrawals were also fast and I don't remember ever having any issues with them trying to con me out of winnings when I did win. RIP Jetbull
Always had positive experiences with Jetbull, looks like morons who can’t control their gambling have killed a decent website here for those of us with some basic self control. Deposits were ‘not great’ but solely because they almost always had a default of trying to get you to deposit into a casino bonus that you had to make sure not to select (might have been a decent bonus for all I know, I only wanted to bet on sports and didn’t want this dodgy bonus!) their sports betting odds were pretty good, deposits aside from the issue mentioned were simple and fast, withdrawals were also fast and I don’t remember ever having any issues with them trying to con me out of winnings when I did win. RIP Jetbull
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peter smith
25 September 2019
Comment from uk.trustpilot.com
come back jetbull we love you
come back jetbull we love you
Reply
customer
21 September 2019
Comment from uk.trustpilot.com
I cannot fault th it s site at all fantastic.
I cannot fault th it s site at all fantastic.
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James X
17 September 2019
Comment from uk.trustpilot.com
I want to share my horrible experience with this company. Not only their customer support is the worst I ever had a chance to deal with, but the head of the customer service and senior members of customer support are horrible human beings too. As a problematic gambler, but the adult person i have to take responsibility for my actions and it was naive to think they would ever refund some of these impulsive bets i places. Although after playing for £20 a bet i went to placing all my savings of £500 pounds a bet and lost £2500 in an evening. That, of course, did not raise any questions from their side, because I was losing my money. They did not require any identity confirmation or documents for me to lose thousands of pounds, but when I realised I lost all money for rent and food, I contacted them. What they did in reply is for you to judge.They closed my account and froze all the balance that i had there. £400 pounds that would've at least gave me a chance to survive till a next payday. They did not reply for two weeks at first, then told my complaint about asking to refund at least some of those out of pattern impulsive bets was not valid. The head of the customer service told my balance was already sent and will be with me soon. Then out of nowhere one week after they start sending me emails asking to verify my identity. Bank statements, proofs of address, pictures of my bank cards and so on. Every day a new email with new requirements. And that's after two people from their head office already confirming the money is on the way. Does not matter that i already complained to them it's my; last money to survive and I'm feeling suicidal. They only care about profit and don't think their customer's wellbeing or even life matters.
I want to share my horrible experience with this company. Not only their customer support is the worst I ever had a chance to deal with, but the head of the customer service and senior members of customer support are horrible human beings too. As a problematic gambler, but the adult person i have to take responsibility for my actions and it was naive to think they would ever refund some of these impulsive bets i places. Although after playing for £20 a bet i went to placing all my savings of £500 pounds a bet and lost £2500 in an evening. That, of course, did not raise any questions from their side, because I was losing my money. They did not require any identity confirmation or documents for me to lose thousands of pounds, but when I realised I lost all money for rent and food, I contacted them. What they did in reply is for you to judge.They closed my account and froze all the balance that i had there. £400 pounds that would’ve at least gave me a chance to survive till a next payday. They did not reply for two weeks at first, then told my complaint about asking to refund at least some of those out of pattern impulsive bets was not valid. The head of the customer service told my balance was already sent and will be with me soon. Then out of nowhere one week after they start sending me emails asking to verify my identity. Bank statements, proofs of address, pictures of my bank cards and so on. Every day a new email with new requirements. And that’s after two people from their head office already confirming the money is on the way. Does not matter that i already complained to them it’s my; last money to survive and I’m feeling suicidal. They only care about profit and don’t think their customer’s wellbeing or even life matters.
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Dave Munuhe
12 September 2019
Comment from uk.trustpilot.com
I once won with SportPesa and didn't hv trouble withdrawing my winnings. Some people claim to hv had different experiences.
I once won with SportPesa and didn’t hv trouble withdrawing my winnings. Some people claim to hv had different experiences.
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D
10 September 2019
Comment from uk.trustpilot.com
Awful service.Opened an account and they refused to honour the free bet as they took 24hrs to verify my account and claimed my first bet was made an hour after they decided to cancel the offer.The bet won anyway so I decided to withdraw the winnings. They are still sat in the account showing pending and are not being released. The online chat function doesn’t work and the e mail address doesn’t work. Seems this is a similar experience to others. Avoid them as they are useless
Awful service.Opened an account and they refused to honour the free bet as they took 24hrs to verify my account and claimed my first bet was made an hour after they decided to cancel the offer.The bet won anyway so I decided to withdraw the winnings. They are still sat in the account showing pending and are not being released. The online chat function doesn’t work and the e mail address doesn’t work. Seems this is a similar experience to others. Avoid them as they are useless
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Rob Wright
09 September 2019
Comment from uk.trustpilot.com
Signed up, made a deposit, got 10 pound double as promotion, won that double and withdrew winning without any problem. Although I did have to upload documents as proof of identity.
Signed up, made a deposit, got 10 pound double as promotion, won that double and withdrew winning without any problem. Although I did have to upload documents as proof of identity.
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Karen
08 September 2019
Comment from uk.trustpilot.com
Amazing News - EveryMatrix casinos have finally had their licence suspended by the UK Gambling Commission - EveryMatrix is by far the worst and most ruthless licence operator in the UK market - they have profited from underage gambling, vulnerable people and Gambling Harm. There lack of empathy and understanding - is visible on online complaints littering the internet. EveryMatrix has lost many decent casinos from the licence - I assume due to their unethical practices and now finally the UK Gambling Commission is going to fully investigate their behaviour and decision making - this has not come soon enough.ANY OPERATOR that choses to profit from Gambling Harm, including vulnerable people and underage gambling - should not be allowed to continue - it is not just the job of the commission to prevent this - but these people who use gambling sites - it SIMPLE DO NOT PLAY with them AND ensure any concerns complaints you have are reported to the UK Gambling Commission - it may take months or years for the gambling commission to build up enough evidence to investigate - BUT if you don't put your concerns and complaints in writing it will take longer.SEEING EVERYMATRIX licence suspended shows operators must treat customers fairly, not profit from gambling harm or have checks in place to prevent underage gambling and profiting from Gambling Harm- IF operators continue to place profit before people - they will FACE legal action and they will go out of business.
Amazing News – EveryMatrix casinos have finally had their licence suspended by the UK Gambling Commission – EveryMatrix is by far the worst and most ruthless licence operator in the UK market – they have profited from underage gambling, vulnerable people and Gambling Harm. There lack of empathy and understanding – is visible on online complaints littering the internet. EveryMatrix has lost many decent casinos from the licence – I assume due to their unethical practices and now finally the UK Gambling Commission is going to fully investigate their behaviour and decision making – this has not come soon enough.ANY OPERATOR that choses to profit from Gambling Harm, including vulnerable people and underage gambling – should not be allowed to continue – it is not just the job of the commission to prevent this – but these people who use gambling sites – it SIMPLE DO NOT PLAY with them AND ensure any concerns complaints you have are reported to the UK Gambling Commission – it may take months or years for the gambling commission to build up enough evidence to investigate – BUT if you don’t put your concerns and complaints in writing it will take longer.SEEING EVERYMATRIX licence suspended shows operators must treat customers fairly, not profit from gambling harm or have checks in place to prevent underage gambling and profiting from Gambling Harm- IF operators continue to place profit before people – they will FACE legal action and they will go out of business.
Reply
Hollie
03 September 2019
Comment from uk.trustpilot.com
I too am having the same issues as other users, deposited £10 and took advantage of their new joiner offer and fairly won £50. After a couple of weeks i emailed and they told me to wait as they were having payment issues, after a week i contacted again and they asked for my Ids bills etc. i provided multiple evidence and answered all their questions, they referred me to another team who never got in contact and then blocked me from logging in. I wom this £50 two months ago and they have STOLEN this money from me like it seems they have with many others. Rotten company and i will be reporting them
I too am having the same issues as other users, deposited £10 and took advantage of their new joiner offer and fairly won £50. After a couple of weeks i emailed and they told me to wait as they were having payment issues, after a week i contacted again and they asked for my Ids bills etc. i provided multiple evidence and answered all their questions, they referred me to another team who never got in contact and then blocked me from logging in. I wom this £50 two months ago and they have STOLEN this money from me like it seems they have with many others. Rotten company and i will be reporting them
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Crimson N
24 February 2020
Comment from uk.trustpilot.com
I liked using this site for Sports Betting, now they accuse me of being associated with unknown accounts that I never have heard of.The Spin and bet portion of the site can win you big money, even though it can sometimes be a big risk for high stakes.I cannot recommend this site, since they took my money and winnings away, over something I do not have any association with.
I liked using this site for Sports Betting, now they accuse me of being associated with unknown accounts that I never have heard of.The Spin and bet portion of the site can win you big money, even though it can sometimes be a big risk for high stakes.I cannot recommend this site, since they took my money and winnings away, over something I do not have any association with.