Betfred PLAYER REVIEWS(3314)
Liam Moore
26 May 2024
Comment from uk.trustpilot.com
Not the site for me opened an account yesterday started off with 20 pound played few games got 6 bonus on different games didn't win much off them played today big bass bonanza 1 pound stake lost 21 got a bonus won 21.70 played 50p got a bonus lost 9 pound won 11 treble payout on here
Liam
26 May 2024
Comment from uk.trustpilot.com
Awful site how can u get 15 free spins and win 4 pound ive had 9 bonus in last two days and not even won more than 80 pound on all the bonus absolutely shocking site
Mr Robert Sheldon
26 May 2024
Comment from uk.trustpilot.com
Very helpful on the phone showing me how to play 49s and the odds are very good
William
26 May 2024
Comment from uk.trustpilot.com
Know best odds guaranteed.Double odds on one winner in a lucky fifteen.So deleted site.
Conmen
25 May 2024
Comment from uk.trustpilot.com
S c am ming people for years and still continuing. All this site like every other online site is based on algorithm's.You only win what they let you. And lose until your broke.Only greed motivates these parasites on society.
Steven Delaney
25 May 2024
Comment from uk.trustpilot.com
BETFRED'S on line site, has to be the hardest one to navigate that I have ever experienced.Persuaded my partner to give it a go as she wanted to have a gamble for the first time(oh, I wished I hadn't suggested Betfred). As most sites, really easy to deposit but OMG what a nightmare to find your way around bonus. We unexpectedly received a £30 sports welcome bonus 😀. Great as we had already received a welcome bonus on the casino page. So this was confusing as x2 welcome bonuses but most promo's state only one. Now..trying to work out available bonus funds remaining, is a different story. Surely we don't have to read through all gambling transactions (over 300 pages). You seriously need to have 1 account page that lists all/any/used/expired bonuses available and covers sport/casino/live casino/games/bingo/virtual/poker pages. For example i was on sports page looking for my bonus credit availability and clicked on my account and all we keep getting is casino bonuses. Telephone service is very sub standard. Waited over a hour to get through only to be spoken down to, with no help whatsoever.
Callum
25 May 2024
Comment from uk.trustpilot.com
Dont know where to startCreated account nearly 2 months ago and went to withdraw 1012 and i also had 1250 in my account. They closed my account as i had another account which was suspended which i forgot about. I opened this account with no fraudulent details which i have proof of address correct daye of birth. They now wont release any funds and they are being retained according to customer service. Including all deposits so basically its theftCurrently in talks with ukgc so will update once i know more
Ronald
25 May 2024
Comment from uk.trustpilot.com
I am currently happy but I haven't quite got to grips with getting from page to page. Probably because I'm not used to following instructions, it's more of an age thing but it will take time.
DAVID WILSON
24 May 2024
Comment from uk.trustpilot.com
Stay clear of casino tryed 6 different games at 20p a spin with £10 on 5 games £20 on 1 game all 20p a spin won nothing on any did not even get 3 bonus symbols for bonus game daylight robbery
Ryan Gold
24 May 2024
Comment from uk.trustpilot.com
Free £50 bet offer when you deposit £10…won off the £10 and then they asked for all sorts of bank statements to give me my offer 🤣🤣 wouldn’t have got those if I’d lost. Won’t use these frauds again
Phil Brady
24 May 2024
Comment from uk.trustpilot.com
Betfred woodhouse best shop in Sheffield.Superb customer service thank you for sorting a coffee out for me x
Polish Things
23 May 2024
Comment from uk.trustpilot.com
ordinary thieves, over £1000 spent in a few days, thieves, I do not recommend, they cheat and in the end they laugh in your face, if you want to lose money this is a great way.
Graeme
23 May 2024
Comment from uk.trustpilot.com
Your cash out facility is nonsense, do you always suspend cash out facility when 10 mins to go, make offer however ridiculous, let the punters decideYou ask when experience occurred, I have been on your site 3 days, it's happened 3 days on the spin, in your defence you have predicted correctly but the punters feel that they have no backup, make a ridiculous offer rather than bottle it, try being better than the other websites or at least equal
edward
23 May 2024
Comment from uk.trustpilot.com
THE RESPONSE BELOW FROM MY COMPLAINT PROVES THAT BETFRED DISMISS CUSTOMERS COMPAINTS BY NOT RESPONDING WHEN THEY SAY THAT THEY WILL. THEY DO NOT REPLY TO EMAILS AND YOU ONLY HAVE TO GOOGLE TO SEE FINES MADE TO THEM BY THE GAMBLING COMMISSION AND A PUNTER DENIED A PAYOUT WHO TOOK THEM TO COURT AND WON. BELOW IS A PREVIOUS RESPONSE ON HERE THAT THEY DID NOT FOLLOW UP.Reply from Betfred3 May 2024Good morning, Edward,I hope you are well, and thank you for taking the time to leave a review.I'm sorry we have not met your expectations on this occasion.However, so I can review your concerns in full, please email your query to customer.(EMAIL PROVIDED), and we can look into this for you.Kind regardsScottBetfred Customer Experience TeamSo now I have another response below, this is the 3rd one saying EXACTLY the same and I HAVE provided the ref number and my mobile but they never ever get back. What other professional companies would ignore customers on this scale?
Mohsin Siddiqui
23 May 2024
Comment from uk.trustpilot.com
Recently played at Betfred website online gaming on 22/05/24. After deposit start playing then place few bets, few minutes later playing receive message about website maintenance and game will be close in 1 minute. Completely unreliable gaming. If you going for maintenance then members should be informed by alerts via email or messaging also inform before deposits money not when someone plays and place bets after loosing some bets received pop-up like game will be stop in 1 minutes completely unfair. 23/05/24 left cash to play later because of maintenance. Spinning of roulette wheel without betting is fine as soon place bets system show circle ⭕️ then bets freeze, their system eat your money and you can’t get back because no available at their chat rooms to solve the matter, very careful guys completely unreliable Betfred casino compare to other UK 🇬🇧 online casinos, worst recent experience.
customer
23 May 2024
Comment from uk.trustpilot.com
Good offers best odds guaranteed and 2nd place refunds
James
23 May 2024
Comment from uk.trustpilot.com
As someone who is severely sight impaired I find it very difficult to navigate around this site because it doesn't operate in dark mode.
Anonymous
22 May 2024
Comment from uk.trustpilot.com
Reliable UK regulated bookmaker. Site intuitive and easy to use. Good range of markets. Very quick payout.
R F
22 May 2024
Comment from uk.trustpilot.com
Appalling customer service and no help.Tried to use their online chat! nothing. No one replies to emails either!! 24 hour customer service is a lie.They stole money from my account, no apology and ignored my emails.AVOID AT ALL COSTSThey're are seriously corrupt and are just after your money and to create you into a gambling addictI would give -10 if I could for a review
Posture Lad
22 May 2024
Comment from uk.trustpilot.com
Rubbish betting company if I knew about their scandals I would have never bet there.Anti-Money Laundering Failures (2018): Betfred was fined £322,000 by the UK Gambling Commission for inadequate anti-money laundering measures.Betting Fraud (2016): Betfred was involved in a case of betting fraud where a customer used stolen credit cards to place multiple bets.
Karma is coming
21 May 2024
Comment from uk.trustpilot.com
Please stay away from betfred people. They are vile fraudulent s c um.This is the worst online. Stick to the others, I promise you whatever you do don't join here. Employees also jave retardation.Hey you guysssss
Talha
21 May 2024
Comment from uk.trustpilot.com
So far so good. Just did ask me my personal information ( but I know need it for government agencies) but other than that experience been good so far. Good quick settlements. Let’s see with time the more I use, how ( honest ) they do
Tiffany
21 May 2024
Comment from uk.trustpilot.com
Everything money deposited and withdrawn without fuss games are good wide veriaty
Christian Kinchett
21 May 2024
Comment from uk.trustpilot.com
I had a problem with getting my winnings but the company sorted it out quickly and was paid 2 days later
David Oriordan
21 May 2024
Comment from uk.trustpilot.com
Terrible site. Can’t withdraw money for a second time. Account is verified and cards as well. No problem taking the deposit but as soon as you try withdraw they want bank statements, address etc. they try make it as hard as possible to take money out
KC
20 May 2024
Comment from uk.trustpilot.com
Terrible company. I only set up PayPal when I opened the account but after about 2 weeks they locked my account with my money on it saying there was about 20 cards added to my account and wanted proof that they were mine. I told them that they were not but they have just ghosted me.
Paul
20 May 2024
Comment from uk.trustpilot.com
Have had my fteeth bonuses credited to my account but wren it came to using then could not use them went on the live chat for advice dtd what they told me to do but still could not across my bonuses
Tom Breen
20 May 2024
Comment from uk.trustpilot.com
A joined betfred and deposited £40 a didn’t get my £40 for joining as it stated whatever you deposit they would match . A hit 150 free spins and out the 150 free spins and a got £2.95 that is shocking so a would advise anyone going to join betfred to stay away as there a bad site . Sorry but you shouldn’t join them there a bad app
borris
20 May 2024
Comment from uk.trustpilot.com
i have been betting almost everyday for nearly 50 years now,i went into my local Betfred In Tamworth town centre last week and i found the staff very un-helpful as everything they did they found too much trouble,the shop manager was rude and could not be bothered to make my experience a happy one, a lot of local users of this shop have also began to avoid using it as i do speak to them in other local betting shops in the town during the week,Avoid at all costs if you expect a happy workforce inside the shop, !!
Customer
19 May 2024
Comment from uk.trustpilot.com
I’ve never used a bet site before but was drawn in by “Get £50 in Bonuses at Betfred when you bet £10!”. I joined and found it impossible to understand where to get the promo, how to play, how to redeem the promo etc! I ended up spending over £50 and still have no idea how to utilise the promo! Can’t help but feel it’s complicated by design! I’d never use this site again! I can’t even find out how to delete my account! Nothing in the “Help” section lists how you can delete your account! Again I can’t help but feel this is by design.
laura
19 May 2024
Comment from uk.trustpilot.com
Game load well , excellent selection. And good rtps. Claiming your free spins always seem nightmare-ish ,never straight forward or clear even when you have won them . Otherwise good
Nazim Uddin
19 May 2024
Comment from uk.trustpilot.com
Just playing live roulate indian gys spin ball whats a horrible person not even give one single bet .secam site .I just try one more time and playing agin but not win one single bet all indian people they not doing properly spin so no chance 1% win .when no money they did nice spin .government should be closed this site .so I just closed my account. Not enjoying at all play with them. Just avoid this site .they give job people in live roulate not even speaking properly and see them looks so boring 😴
customer
18 May 2024
Comment from uk.trustpilot.com
Good service only downfall is your cash out system always seems to be down literally no cash outs offered at all at any point i just don't understand it? Apart from that no problems at all.
I hate vile dirty scum
18 May 2024
Comment from uk.trustpilot.com
VILE FILTHY LEGALISED CRIMINALS.BETFRED, THE FORIEGN LIVECASINO SC UM PLAYTECH ARE 100% tracking players and controlling the wheels and games. In front of our eyes you can witness full on fraudulent activity!!!IT IS ABAILUTLEY HILARIOUS THAY YOU PEOPLE CAN EVEN DARE TO DENY THIS!!!HOW DARE YOU!!!???? People stay away from betfred and pkaytech livecasino, you will be rinsed!!!!!!! And you can see live on air what legalised crime looks like.This world is a filthy place, the UK gambling commission are fk ing s cu m for allowing this. Fk u betfred, you can tell Fred to hurry up and die the world will be a bigger place when he's gone the sick old piece of sh it.I CANNOT COPE WITH HOW FRAUDULENT THEN FORIEGN BA STARDS ARE!!!!!!!!! U vileeeeeeeee fk ing BA STARDS. DISGUSTING SICK TWISTED VERMIN!!!The employee who reads this will think oh another bad loser, well no you weak little slave I'm 100% certain of ehat I'm saying. You are corrupt organisation along with the partners in crime in this corrupt world. Fk u and fk thr authorites!!! People power will get to you I promise. An example will be made.
Ian Hedley
18 May 2024
Comment from uk.trustpilot.com
I had a fee problems cancelling some bets that were doubled or even tripled sometimes unable to cashout found it a bit complicated
conteh logistics
18 May 2024
Comment from uk.trustpilot.com
I have lose there was no problem ,but when I win they hold my money for verification still now now have not received any update
Paul
18 May 2024
Comment from uk.trustpilot.com
Placed a bet on Fury v Usyk yesterday today logged in to find the bet had been removed guessing because I got good odds yesterday . Shocking !!!
brett wolf
17 May 2024
Comment from uk.trustpilot.com
I was suppose to get a free 5 pound free it don't work and I can use it for Southampton game after betting Leeds match the night before the 5 pound will not go on the bet been trying all evening during the game
Kyn Chan
17 May 2024
Comment from uk.trustpilot.com
Bet 10 get 5 in play for both. Shows credited £5 but then can't bet the bonus on the mentioned game. The upgrade is a downgrade with so many software errors.
james robertson
17 May 2024
Comment from uk.trustpilot.com
The bet/payout ratio is awful, stake £1 and get things like 8p, 17p wins.. other online casinos are much better.
Andrew
16 May 2024
Comment from uk.trustpilot.com
First class site 👍 wouldn't go any where else 👍 great games ,great bingo , great team , big thumbs up to Bet Fred 👍
Mr Jason McCready
16 May 2024
Comment from uk.trustpilot.com
Zero Zero Zero stars, guarantee yourself a win by steering clear of BetFred. The worst online gaming site in the industry ‘bar none’ When they quote 94% RTP its absolutely true, except the missing bit is that’s your loss rate.
Andrew Drinkwater
16 May 2024
Comment from uk.trustpilot.com
Steer clear of this site. It used to be fair now it cons you out of your deposits. I had 50 deposit limit and they made sure. I did not get 1 win within that limit. 10p a go I've been mugged slower. I hope that the site is forced to close, they loose all their collateral, go to prison and rot in hell which is where they will 🔥.
Colin Peter Rimmer
16 May 2024
Comment from uk.trustpilot.com
I would like a results button from the bets you make in the first page and it sends you to your bets you've made
Nazim Uddin
16 May 2024
Comment from uk.trustpilot.com
What a scam site I ever see .I just play live roulate but it's all fix .not even win one single beat because this people did spin some time very frist .when my was last bet 6 number out money the ball land 6 but then suddenly Jamp goes to 34 so how people enjoy. And I don't think so they even paly out 1 pounds
Caroline Roche
15 May 2024
Comment from uk.trustpilot.com
I joined Betfred and tried to verify my account several times. Was not easy to navigate. Now I am locked out apparently due to my “quarantine time being over”!! I have tried to get in and contact a help desk but have received nothing back!!! Absolutely disgraceful way to treat paying customers!!!!
Sue
15 May 2024
Comment from uk.trustpilot.com
Have only just signed up but find the site confusing, was told id receive free spins after wagering £10 and would get them after 48 hours but nothing so far, will I get notification if they appear very confusing.
Chris
15 May 2024
Comment from uk.trustpilot.com
Bet on a tennis match, and my player retired injured. The bet was voided, and my stake refunded on every other betting site, except Betfred, who decided to keep my stake, and say I lost the bet.Never bet with this company.
Luke Sandor
15 May 2024
Comment from uk.trustpilot.com
Slot games are disgusting, play if you want to give them lots of your money, scatters are so fixed and I was never even close to a bonus or big jackpot win, I felt like my account had a suspension to not pay out, you'll understand if you play them, only really seemed to get money back in small payouts if I was lucky to get them and would be back close to what deposited. I closed the account like I have the rest I've played like this bookmakers, this is a way of safe gambling.
Sharon Lomax
27 May 2024
Comment from uk.trustpilot.com
It’s complicated making a bet.Even trying to do the Irish lotto is confusing, so confusing in fact I gave up
It’s complicated making a bet.Even trying to do the Irish lotto is confusing, so confusing in fact I gave up