Betfred PLAYER REVIEWS(3314)
paul Lee
14 May 2024
Comment from uk.trustpilot.com
Opened this account with the offer but it's not a patch on most of the others.A freebie now and again wouldn't hurt
neil
14 May 2024
Comment from uk.trustpilot.com
Feel a bit tricked. Followed the links. Signed up with the deposit for bonus. Didn't receive bonus. I assume I didn't do something. Or misunderstood the terms. But I'm not stupid and if I did it means they are written so that people don't get their bonus. It's only free spins. But I feel let down and first impressions count
Aslam Hanslo
13 May 2024
Comment from uk.trustpilot.com
Worst experience ever. Bad customer service and the withdrawal system that supposed to take half an hour takes two days and this happened multiple time. Wack ass online gaming experience
scott Hanilton
13 May 2024
Comment from uk.trustpilot.com
I recently joined to take advantage of the free spins which I still dont have nearly 72 hours later even after speaking with an agent so I believe it's a con just to get people to make a deposit.
Theburgh
12 May 2024
Comment from uk.trustpilot.com
I signed up to Betfred on 27/04/24 as a new customer and should have received £30 in Free Bets after placing a £10 sports bet within 7 days!! I did this on 3 May and should have had the £30 free bets credited to my account within 10 hours of my bet settling! I am still awaiting the Free Bets on 12 May!!!! It's just not good enough!!
Peter Trainor
11 May 2024
Comment from uk.trustpilot.com
Fair RTP, scrupulously fair in fact, and prompt payments on withdrawals.Good.very good.2 quibbles.I play slots on their casino and games section of their app.Since the recent upgrade( which for some reason ditched the clear and helpful list of providers and rtp beside every slot, now meaning you have to open every single slot to find the rtp, an unhelpful decisision) the site is very twitchy at logging you out " due to inactivity". I once was locked out and had to re-sign in SEVEN times in five minutes. Blimey2) the Comp points reward is baffling.i only play slots but end up being given a Golden Chip which , being a slot player, I have no scoobie how to use on their live casino.No simple way to figure it out,or navigate, if you have never played roulette.But I had a go.tapped on the golden chip to drag it onto the table to play my free golden chip then blow me..the golden chip seemed to give birth to 10 more littler' chips,I pondered this for a while, sighed,gave up.Lost my comp points.So instead of getting a £ 10 cash bonus I got a Golden Chip with no clue how to access it.Betfred...how about a pop up on your golden chip reward in your live casino section similar to the very helpful pop up you employ in both your games section and casino( blue wizard), then rookies to the live casino world might have the confidence to give it a try?
Wiktor
11 May 2024
Comment from uk.trustpilot.com
OK website, there are a lot of games,but I played several games and didn't win anything, only after changing the stake to 1.60 I won 300 ponds, then all the games automatically froze,this is not fair because you can deposit 500 pounds and the games don't go any better because you lost I
Darrell Sturmey
10 May 2024
Comment from uk.trustpilot.com
WITHOUT PREJUDICE.Terrible experience - avoid at all cost. I put a bet on a Horse at Sandown and it did not line up at the start and was facing the wrong way and the horse and jockey had no intension to race as also witnessed by friends. But Bet Fred did not refund my bet which I found offensive so I complained and opened an email from their Customer Service team today who refused to refund my bet. I now feel like a victim of financial fraud. I have now given them one last chance to LEVEL UP else I will refer matters to IBAS.Its not about MONEY but PRINCIPLES and MORAL VALUES.
Cord Richard
10 May 2024
Comment from uk.trustpilot.com
Thankyou for your reply Scott. But still not convinced. How can a game that states THIS roulette Game Is Random have a built in percentage I think was 94%. Random would not have a percentage. Throwing a dice is true random. Basically if someone has won big before I go on the machine my chances of a win are limited no matter what I bet as the machine would be on the take to get to its percentage so it would not be throwing out a random event.
Marilyn Murray
09 May 2024
Comment from uk.trustpilot.com
Always have good prices on horseracingbonuses r good toWhat could b betterSite layout not as good as othersFree games on other sites not on bet fredNo odds guarantee for multiple bets is a big minus
Steam
09 May 2024
Comment from uk.trustpilot.com
Betfred took the initial £10 deposit and nothing won as usual, no problem with that so 2 days later I went on live chat to ask about my welcome bonus they couldn't get that so they said await an email. The next day my account was suspended so I phoned up and they basically said my account will be closed and quoted a live chat that wasn't even me. Steer clear of these cowboys absolute disgrace.
Mr Mark Allen
09 May 2024
Comment from uk.trustpilot.com
A bit disappointing. Message appeared saying, “stake £10 get 100 free spins tomorrow”. I only got 10 free spins. Customer services couldn’t help. Decided to withdraw my balance as there is no shortage of other betting sites.
Colin Rafferty
09 May 2024
Comment from uk.trustpilot.com
No opportunities to cashout, not able to bet in-race, best odds guaranteed would be good....like the app but wouldn't be my main betting app until aforementioned things are added
Neil Kay
08 May 2024
Comment from uk.trustpilot.com
you let a customer on there first visit spend over £10000 in one session and then log them out mid game and said its the rules i say to anyone who is thinking of having ago don't do it not with this company . i ask them what the rules are and they just got shirty and very unhelpful
Mandy Davies
08 May 2024
Comment from uk.trustpilot.com
ive just be come a member and ive had great satisfication with the sight i would like to see if im hones more free promotions example free spins on games and a free 5 pound free bet for the weekend overall a great betting sight
Howard
08 May 2024
Comment from uk.trustpilot.com
Great site, great layout & good prices. It would be nice if you could watch a horses previous races, like on another site i used, so you could make a more informed decision between closely matched horses.The layout is easy to navigate & is easy on the eye.Overall it's one of the cleanest & pleasant sites I've used so far & I've used a few. The option to watch previous races of all entrants would've gained the extra star.
Dan Shaw
08 May 2024
Comment from uk.trustpilot.com
It's an OK site for betting on football. It's the only thing I occasionally use it for. The site is almost like a cheap knockoff compared to some of the others. The team stats are sometimes there, sometimes not. Pot luck. Also the cashout option is really poor compared to other sites and seems to be only available when it suits them. Some of the bets are like this too. A whole game might be suspended for betting if one team is smashing it. Seems to be very unfair in that respect. Some of the odds can be good sometimes hence why I occasionally use it but on the whole it's like a kids school project when compared to some of the others.I'm sure this'll warrant a cut and paste response at best. Says it all really.
Kevin Govett
08 May 2024
Comment from uk.trustpilot.com
I changed from Corals and have found it easy to use the site for my horse racing betting and it was great to get free bets when I joined keep up the good work
Susan
08 May 2024
Comment from uk.trustpilot.com
Just to difficult to do it online You took money from an account even though I had an e mail saying that because the card was not in my name it couldn’t be taken So paid with another card, only to find out the money had been taken !!!!Customer service not much help either so I stopped doing it
Kenneth Doyle
08 May 2024
Comment from uk.trustpilot.com
Well mixed feelings about Betfred compared to Bet365. Bet 365 always give you a chance to cash out before the games have started the full amount unless prices change, also Bet365 on football always pay out a win if your team goes 2 goals clear regardless of the final result, thats two negatives Ive noticed, probably need to change things before the football season starts again
Leonard
08 May 2024
Comment from uk.trustpilot.com
I can’t access my account have sent driver license and my passport as id. Now you want my bank statement which I don’t release to anyone. If you could just return my balance please. Thank you
G Parry -Chadwick
08 May 2024
Comment from uk.trustpilot.com
I joined the app as they said you’d have £50.00 worth of free bets so we placed our first bet via PayPal and then we find out you have to use debit card it’s not made very clear so will be deleting the app
Jakub
08 May 2024
Comment from uk.trustpilot.com
Live chat experience was one big Lies (we will pass the matter to other members who will be resolveing issue please wait for email) I second week end nothing happened...lame mean while I send two emails expressing my frustration and disappointment plus explain whole situation....
Colin
08 May 2024
Comment from uk.trustpilot.com
Must say I've been on just about every betting site going,very surprised at betfreds app,easy to navigate,paid me quickly into my bank,the app has personality and has lots to offer,maybe a free game every day would be good.
Customer
08 May 2024
Comment from uk.trustpilot.com
Should have switched sooner, was with the other bookmaker and I had just had enough. Poor prices, app crashing and random rules. Thought I would try Betfred. Betting is slicker, prices better and just feels right. I bet horses 🐎 so I had a couple of nice winners. Which is always a good sign.
08-03-2017
08 May 2024
Comment from uk.trustpilot.com
They do what they say as regards offers they offer competitive prices and extra places regularly. there are better offers out there from other companies though.
Angharradd
08 May 2024
Comment from uk.trustpilot.com
For a start I’ve moved to a different site that doesn’t take 4 weeks and 12 attempts and different story every time all this to get verified on the site and still can’t so no thanks
Linda McDermott
08 May 2024
Comment from uk.trustpilot.com
I have an online account with Betfred and I find it very easy to negotiate. I belong to a Horse Racing Syndicate,so find it convenient to place a bet, if I cannot attend the racecourse where my horses are running.
albert
08 May 2024
Comment from uk.trustpilot.com
I think it’s alright but to many of your offers seem to be on casinos encouraging people to get hooked on them that’s not encouraging safer gambling
Jean-mari Muller
07 May 2024
Comment from uk.trustpilot.com
I would not recommend this to anyone.It is the best scam ever dressed in uniform....If you like to struggle then this site is for you.They take money from your account and it takes several mails, phone calls just to get disconnected each time 7 days for a resolution.When you bet R5 or higher on free spins they don't pay your lines, and when you R1 bets the pay you for the same line R12 or R8. I don't know how to upload the screenshot but have proof.PLEASE DONT MAKE US OF THEM...THE DON'T EVEN KNOW THEIR OWN POLICIES.
Jayne
07 May 2024
Comment from uk.trustpilot.com
Good odds on racing bets. Logging in can be clunky and its difficult to view fields on screen when making a deposit. I find the font extremely small on my phone. I would also like yo be able to watch the tacesbut cannot see where I can do this? Withdrawal was easy though.
Michael Barnett
07 May 2024
Comment from uk.trustpilot.com
They are the only Bookmakers that offer Permutations for the Irish Lottery online. I have lots of football bets and I always compare prices before placing a bet. On EVERY occasion NOT SOME but EVERY occasion BETFRED prices are the most generous. The BETFRED website is so easy to navigate and find any sport you're looking for very easily. I have Accounts with all the major Bookmakers and rate BETFRED well ahead of any of them.
Cord Richard
06 May 2024
Comment from uk.trustpilot.com
How, do they get away with those roulette games they have on the fobts. Christ with that green bar on the side you practically got no chance. Surely this shouldn't be allowed. I lost £20 in 2mins without even a spin of the wheel Gobsmacked. When they reduced these machines to £2 a, spin roulette should of been removed off them. It looks, like this has, been brought in through the backdoor. I will be sticking to a bricks and mortar one in future.
G G
06 May 2024
Comment from uk.trustpilot.com
Gambling sites typically use algorithms and mathematical models to set the odds in their favor, ensuring they make a profit in the long run. These odds are carefully calculated to give the house an edge over players, making it more likely for them to lose than to win. Additionally, the odds can be adjusted dynamically based on various factors, such as player behavior and market conditions, to further optimize the site's profitability. Overall, the odds are designed to favor the house, ensuring that the site makes money regardless of individual outcomes.
Shaun Cowdery
06 May 2024
Comment from uk.trustpilot.com
If you like depositing money and never getting bonus be my guest ,the most rigged gaming experience out there !!!!! For example ,, deposited 500 ... had 250 2 pound spins playing fishing frenzy ,, had 57 teasers ie.....just the 2 bonus ,not the 3 u need for the bonus ,,,that is outrageous,,,nothing to do with luck, this has happened on numerous occasions ..the rpg isn't correct !!!! Avoid like the plague !!!! I'd give 0 stars but can't!!! Robbing cnuts!!!!!!
Bradley Knight
05 May 2024
Comment from uk.trustpilot.com
DONT BET WITH THESE WANKSTAINS had 6/7 winners with cash out them they REMOVE In play markets on a big game ( bundgaliga ) on the 80th min !!! Utter scumbags
Ben
05 May 2024
Comment from uk.trustpilot.com
Awful experience I betted £10 to get 200 free spins never got the spins and they cancelled my bonus without me knowing scam do not waste your money
Stephen smith (culture like)
04 May 2024
Comment from uk.trustpilot.com
Absolute joke of a bookmakers.i asked them to turn off casino as I had an accident when on holiday. And was off work for several months. I found I was gambling to much out of boredom people.they than blocked my account and told me to go to gamblers an on .it was my 1st week with them and had only spent around €50. Waste of space
Alex
03 May 2024
Comment from uk.trustpilot.com
I joined this site few days ago also i love to play pragmatic games and few more provider games but seem slots are rigged doesn't pay out maybe i do 1000s spin whit different pragmatic games so i lost it 450£ since few days .probably gambling commission uk don't check it properly which is under ukgc license. Seems all casinos which is under ukcg star to Rob uk players after pandemic.. so better stop.play gambling my opinion
Mark
03 May 2024
Comment from uk.trustpilot.com
Again why can’t Betfred pay a withdrawal request? they take £200 out of my bank immediately when I deposit but I have to wait for Lord knows how long to receive my withdrawal, Paddy Power for example pay immediately and I mean immediately, what are you doing with the cash?
Sally
02 May 2024
Comment from uk.trustpilot.com
I’ve recently joined betfred a great site you can play bingo and have a little fun on the slots I like the extreme room but I tried the fluffy favourites bingo room that was great as well, there are lots of great bingo games and slot games to play a lovely bingo sight I’m enjoying it throughly thank you
edward
02 May 2024
Comment from uk.trustpilot.com
so I have emailed them asking for my email to be seen by Fred Done and they have not responded. They said that because I was taking my case to court they could not comment, well I cannot afford court costs so they have an oprtunity to explain why they allowed me to spend as much as I wanted for a year, even though my incomings were less than my outgoings. They did not take into account that I was using my house sale money and allowed me to spend the lot. They have been fined by the gambling commission for doing exactly this so they did wrong and have refused to accept this. It makes me laugh at the adverts going on about safer gambling and making out that they care, well they dont.
Ken Talbot
02 May 2024
Comment from uk.trustpilot.com
All bookmakers the same . Lost millions through covid ... so basically rigged there machines to recoup the losses... which they did ... but seeing how easy it was to Rob the customer they carry on doing so ....
Oliver
02 May 2024
Comment from uk.trustpilot.com
Poor site wouldn’t even let me deposit more might as well have just given them money no chance off winning. rubbish
simon Cox
01 May 2024
Comment from uk.trustpilot.com
I opened a new account on Monday and my first bet was settled Tuesday evening , rang customer service to enquire about my free welcome offer and spoke to a friendly efficient lady who sorted it out in no time . First class customer service, well done
Brian
01 May 2024
Comment from uk.trustpilot.com
Poor communication from Betfred when I was asked for documentation I submitted and got an email to say may account was verified so I thought I withdrew my money and waited 3 days did not receive the money when I went on to chat they requested more documentation. Instead they should of emailed a requested instead of me waiting 3 days to find out why
Lee
01 May 2024
Comment from uk.trustpilot.com
After using betfred app for years with no problems I went to deposit yesterday and was told account closed....I contacted customer services( ah joke) and was told they didn't have to give me a reason they could just close it...I use the app as I have problems walking to betting shop...I have never gone close to my agreed limit or spent thousands on site so no laundering problems...I asked what about free spins I'd accrued as per the promotion asking me to spend a certain amount which I did to be told well you've lost them...customer service is non existent no explanation about any problems years with them to be closed for no reason...beware if your depositing they can close your account and keep any money deposited
Lee
30 April 2024
Comment from uk.trustpilot.com
Taken Al day to settle big bets on winning horse I had to use more money to carry on...no happy about as a customer who spends money ..won't be using much longer systems slow and poor
Roger Pegler
30 April 2024
Comment from uk.trustpilot.com
Customer service is spot on …great site for finding value
James
14 May 2024
Comment from uk.trustpilot.com
Haven't received free bet offer after waiting 3 days and going through live chat 3 times just to be told every time we are working on resolving the issue
Haven’t received free bet offer after waiting 3 days and going through live chat 3 times just to be told every time we are working on resolving the issue