Betfred PLAYER REVIEWS(3322)
uniquetherapper
05 April 2024
Comment from uk.trustpilot.com
So far so good i have deposited won money so but i will give this site a 5 when i receive my withdrawal
Jay D
05 April 2024
Comment from uk.trustpilot.com
Payouts are few and far between.Had a good win when first joining over a year ago but nothing since!Screen refreshes a lot when playing slots - seems a bit dodgy - and very rare you get a bonus.Deposit £10 to get 10 measly spins and win 2p! Jokers!I’ll stick to my other casino site which is way better.
Maxwinpls
04 April 2024
Comment from uk.trustpilot.com
The site is set up to make it easy to use and the blue background provided a soothing experience. Plus the win loss ratio seems fair
Shane McCormack
03 April 2024
Comment from uk.trustpilot.com
I was allowed to deposit and bet, I got confirmation from the verification team that my account was active before my account was disabled with no explanation other than message at the log in page saying my account was disabled because quarantine has ended. Meanwhile my welcome offer is expiring and I can't access my funds. The phone numbers aren't working or being answered and no response on live chat either. Extremely frustrating and very disappointing. Had a bet lined up for this evening aswell. Very poor service
Water123
03 April 2024
Comment from uk.trustpilot.com
Terrible company I’ve been advised they can close an account permanently anytime they wish and once this is done you will never have access to the account again or be allowed to withdraw any funds you have either won or paid in. Betfred are holding my winnings and deposits and I will never get them back.Be aware and read all the terms as they cover this in the terms and say the have the right to do it.RIP OFF
Bal Dalved
03 April 2024
Comment from uk.trustpilot.com
Sadly Betfred from my experience and feedback on this site Betfred respond speedily on Trustpilot with email address to customer experience and still don’t reply.I’ve tried over a month now through emails and will try the CEO next for a reply.Before opening any account with Betfred be mindful of the terrible service and the automated email to my review.
Emma
01 April 2024
Comment from uk.trustpilot.com
Keep ignoring me saying to wait but 3 weeks now they've had my money and won't pay it back they keep flagging my reviews as Harmful but it's true what I'm saying. All I want is my money back if you can avoid then avoid this casino they close accounts after large deposits then u can't get money back its just absolutely shocking they're allowed to do it. But I'm going to the police first thing Tuesday I've given this company 3 weeks to get back to me and pay me back they are being rude nasty and ignoring everything I will not put up with it.
Paul
01 April 2024
Comment from uk.trustpilot.com
In the last couple of weeks I've tried to place in play football bets that have gone on to be winners the bets failed due to the time trying to log into my account 5/6 minutes to be told we've logged you out (extremely unhappy)
IAN
01 April 2024
Comment from uk.trustpilot.com
BEWARE Terrible Terrible Customer Care,Chat Service Is Very Poor,Takes For Ever For A Agent To Join Then Unfortunately Clueless.
Agnieszka
01 April 2024
Comment from uk.trustpilot.com
As as new customer spend a lot of many and newer received any welcome bonus try live chat several times was promised but newer received ...rubish
Philip Shipley
01 April 2024
Comment from uk.trustpilot.com
Only just opened an account with betfred and it was so stress free to open one, the website is fantastic, so easy to place a bet, if you win money it is deposited very quickly into your bank ,
Caroline
01 April 2024
Comment from uk.trustpilot.com
Takes very long to get through to agent when on chat and I was given a 20 euro football accumulator as a token of joining however when I went to use it it told me I could only spend 1 euro and not the 20? I was told online that I could have used the remainder on other football bets however when I was giving the 20 euro sports bet I had to use the 20 in one go yet the football bet only gave me the option for 1 euro and not 20. I never got a chance to quiz betfred on it because it takes to long on the support chat to get through. When I did quiz them on it they said the bet had expired ?? Having trouble depositing today into my account I have been in touch 3 times in 24 hours so at the moment all not great with bet fred
Michele “Menny” Mennitto
31 March 2024
Comment from uk.trustpilot.com
I have no problem with everything that Betfred has no control of such as the online slot machines. But when it comes to the daily (NON)'chance' of the Mistery Free Spins it is blatant that these are not randomly assigned but heavily managed.That means that unless you deposit and lose you will have no chance of having anything more than 5 free spins every 4 to 6 months. Wagering the minimum amount to have guaranteed spins will result in 10 free spins the bare minimum. It's infuriating and I don't understand how can these 'daily' chances be so rigged and nit randomised. Do not reply because your greasy words will soil my mobile phone screen. Avoid these scums
Angela Young
31 March 2024
Comment from uk.trustpilot.com
Played the slots this is really for fun only the returns on a winning spin are pretty poor I did enjoy myself but you may aswell pay 10p spins not £1 £2 ago this is purely for entertainment so play at 10p a spin
Michael Skarratt
30 March 2024
Comment from uk.trustpilot.com
Took a little time to understand the website once you get used to it.it’s quite easy also the settlement of the bets are quick good service all round
Chris Walker
30 March 2024
Comment from uk.trustpilot.com
Not as easy to use as some other betting sites. Struggled with getting bets on. Maybe just me but better and easier sites out there.
Darren
30 March 2024
Comment from uk.trustpilot.com
The cash out is very poor and takes too long to update. The choices in build a bet are minimal in comparison to skybet and others ie (only 1player booking choice, no red card or penalty options, no to score a header or outside the penalty area, and other options). I left skybet after 10 years to join Betfred but I'm not sure I will stay. Even the free bets do not compare. Finally, I tried to cashout today on 4 draws after 88mins and it took so long that a goal was scored and I lost out.
andrew jenkins
30 March 2024
Comment from uk.trustpilot.com
New website is a nightmare,Truly don't understand why changing a website makes the experience worst.The old website only needed a slight revamp this new website is clumsy, its hard to navigate. It's been overthought. It's a huge shame because I will be using the website less, the lag on a transaction going through only started since the new site.
Paul Giles
30 March 2024
Comment from uk.trustpilot.com
Easy access yo a great choice of games quick withdrawal and easy deposits and good promotions
Ian Martin
30 March 2024
Comment from uk.trustpilot.com
Superb! Easy to use and keep you aware of betting responsibly.
Neil Birtles
30 March 2024
Comment from uk.trustpilot.com
They take money instantly from your account but i am still waiting to be paid over 48 hours later!!Both transactions are in to th same account
Mr Thomas Brown
29 March 2024
Comment from uk.trustpilot.com
they introduce new web site , minimum charge on lottos , 50p this is total robbery, and greed , and liked you fred, so sad,
Myles Kent
29 March 2024
Comment from uk.trustpilot.com
Had an account open with Betfred for some years but had not used it in a long time but decided to last night. I got a win and made a withdrawal and 6 hours later the money was in my bank which was great! This morning i have made another withdrawal but waiting for the to enter my bank so will update with a 5 Star aslong as this withdrawal all goes in okay.Only thing i would like is when you make a withdrawal it just says “Withdrawal requested” in my transactions list and does not update you at all if/when it gets approved/processed.. so you don’t actually ever know when the security checks are completed so i would like a change there if ever possible so we have a rough idea of when the withdrawal is actually on its way to you. Kind regards, Myles
Theresa Miller
29 March 2024
Comment from uk.trustpilot.com
Since 25th March 2024 whe maintenance was carried out I have not been able to access bingo on this site i can access sport,lotto,games etc. I have sent numerous emails but alas have been ignored also telephoned on several occasions and was latterly told due to migration it could take up to May 2024 before I can access bingo. Shocking way to treat customers who keep employees in a job.
renata de oliveira lima
29 March 2024
Comment from uk.trustpilot.com
Gave a nice feedback before but it’s been a while since they’re just taking and taking, not nice payouts anymore, just rubbish! To get a bonus feature it’s taking ages!!!!!
Jane Davis
29 March 2024
Comment from uk.trustpilot.com
Been trying to play bingo rooms for a few days now, they have been unavailable, nothing on website to say this, live chat your kept waiting over 10 mins why they look into it? Can't see I'm the first to ask why bingo not available?? Emailed 3 days ago and no response.Betfred business is reliable on customers without them there would be no business yet they have have no loyalty to customers, we deserve to be kept up to date and be responded too.I have requested to close account and joined another site, so disappointed in BETFRED large business but no customer service at all.
edward greenan
28 March 2024
Comment from uk.trustpilot.com
Since the new update the whole site is garbage, games not loading games crashing cannot get more than 2 spins and it just throws up errors awful since the update not sure i will be using the site any longer
Consumer
28 March 2024
Comment from uk.trustpilot.com
It is the worst company to do online betting they close your account as soon as they have to pay out and don’t even give the rest of your money back
Gordon
28 March 2024
Comment from uk.trustpilot.com
Tried many times to increase my limit which I set myself but unfortunately I set it too low. This was not possible. Also found it very difficult to use my 40 GBP free bets and have still not been successful and will have to forego the if I can't work out how to do it.
Darren
27 March 2024
Comment from uk.trustpilot.com
Not the easiest site to navigate. Would like a screen showing all the football matches covered by each bet type on that day. Very fiddly going into each game to find each selection.
Mary Ellen Sharkey Maclaughlan
27 March 2024
Comment from uk.trustpilot.com
The new site is a disgrace, Irish lottery and 49's they are saying you have to stake 50p for numbers on Lunchtime draw and the same for teatime draw where Monday I could stake 25p a draw....Irish lotto 50p for numbers on 1 draw where Monday it was 25p a draw, all other websites that do lottery you can stake 25p,....I've used Betfreds since it opened, I sent them emails this morning and not had a reply back from them so I have used ladbrokes today! and will do so until Betfreds get it right! I had a reply back from Betfreds saying "they have to change with the times" we are going through a cost of living crisis and they put prices up!
Jodie jones
27 March 2024
Comment from uk.trustpilot.com
i place a 2 pound bet on live game which hit 5wondorspins it said the bet was not confirm i am not impress it was at 2.0clock today it hit x70 why you keep saying bet not confirm cheating digusting behaviour not impress at all
RG
26 March 2024
Comment from uk.trustpilot.com
Constantly logging me out and the amount of game feature time in comparison to the amount spent is ridiculous!
Wg
26 March 2024
Comment from uk.trustpilot.com
Absolutely rubbish website design and pretty bad bookmaker in general! Never offers free bets and no loyalty to customers considering it’s supposed to be the bonus king. Casino section is hard to navigate and you have to have a separate balance to play and to bet on sports. Would not recommend
Consumer
26 March 2024
Comment from uk.trustpilot.com
Re your website upgrade it was easier before to see my bet history what I had bet on and my winnings now it’s changed it’s just more complicated also when placing a bet the screen is sensitive so can take ages to get the bet I want to put on
Azeeim
24 March 2024
Comment from uk.trustpilot.com
It’s was a good experience I think should give more promotion and free bets
Averil Cadour
24 March 2024
Comment from uk.trustpilot.com
I really liked Betfred until they updated their website!Why change the lotto bets to minimum 50p stake? Wrong wrong wrong u greedy people!!
Jaroslaw Smolinski
23 March 2024
Comment from uk.trustpilot.com
Don't bother to play here, better throw your money through the window someone will have them, they're ripping off like crazy here, bustards never have enough, they will take what you have and don't pay back, NEVER WINS HERE
GRZEGORZ
23 March 2024
Comment from uk.trustpilot.com
I played a game sky new I invested over 1,200 pounds and I think that the game did not work properly when spinning, it was very slow, you could see what was spinning and nothing happened, I had to wait about a minute from the start of the spin to the start of the spin, I think I lost money because of this failure, I would like it to be it was checked to see if there was any failure because it wasn't normal, my internet was very good, I feel cheated, the game didn't work as it shouldThere was a lot of time from the start of mixing to the end, I saw what was spinning and nothing was mixing, it wasn't normal or fair, I immediately saw that it was stopping at nothing because it wasn't mixing the characters.as if it was suspended and unhung and each of the pools ran in parallel without mixing, this is not normal it worked fine at first. but at a rate of 9f this started to happen, which was terribly unfair, I had no chance. hitting anythingI know the risk, I wouldn't cause a problem if everything worked smoothly, but in this case it doesn't, I regret now that I didn't record it as proof that it didn't work properlyso only I saw everything in slow motion and the characters didn't mix at all as they shouldit was definitely some kind of mistake, it was the first time I encountered this, I wanted to try a new game that didn't work properly end no solution to the problem of automatic responses. I'm 100% sure the game didn't work properly
Justin
23 March 2024
Comment from uk.trustpilot.com
Brilliant thanks for your free spins and bonuses are fantastic 🤘👌🤙
georgina
22 March 2024
Comment from uk.trustpilot.com
i feel you could do with a few more games/slot machines as there is a few that are just extended of others 20
Scott
22 March 2024
Comment from uk.trustpilot.com
Used others for years didnt know about bet fred joined and best of the ones used.Only use bet fred now on keep up.good work and easy use.
Phil Didcote
21 March 2024
Comment from uk.trustpilot.com
Feeling conned the whole experience joining this betting site is painful and absolute con. Welcome40 promo code not paid into account. Despite email confirmation saying it was credited. Can’t get through to chat line. Absolutely useless
Liviu Pascaru
21 March 2024
Comment from uk.trustpilot.com
Disappointed by their lack of respect! I will mark you down until you learn to respect people! I asked why you excluded the SIS VR from your website! You replied but you never addressed my question! That is because you are unprofessional and disrespectful
Tracey morse
19 March 2024
Comment from uk.trustpilot.com
Been with betfred for years losing 1000s of pounds, I finally had a couple of wins and tried to withdraw some money so they decide to close my account and tell me they are keeping the funds from my account because I've breached the contract, I used my son in laws bank card to deposit which I didn't no I couldnt do, but surely it shouldn't have let me if that was the case. All in all I made a honest mistake but what really rattles me is they wasn't botherd when I was losing all the time. Its absolutely disgusting that they would keep the money that is mine. I will be seeing a solicitor and I'm determined to get back what's rightly mine.. avoid these as they have no morals
Sharon Iseyarar
19 March 2024
Comment from uk.trustpilot.com
After i have been unable to access my account all day it has finally came back on!! I have played Nifty 50 for years on here and all the other lottos always paid 25p a line on 5 lines NOW min stake is 50p!!! Are we paying for the new website??Nice way to treat your loyal customers just double the money they lose!!! I think Fred needs to read the safe limits guidelines!!!! Im movin to William Hill you can keep your nifty 50!! Just blatently ripping people off!!! Thanks Fred
Lee Edwards
19 March 2024
Comment from uk.trustpilot.com
What a dreadful casino, scammers, took the fun right out of gambling, 4 months been playing this game called Rome, that gold Cup feature just won't activate, 4 months! Robocop cash collect, new slot.. Come play, don't bother, just shut this casino down, all greed, get out me face.
Donna Michelle
19 March 2024
Comment from uk.trustpilot.com
I enjoy playing the variety of different games , I find it relaxing at the end of the day
Loren
19 March 2024
Comment from uk.trustpilot.com
Easy to use the website, shows all details when using deposits, what momey you have won, any promotions, had a help button to speak to agents
David Knowles
05 April 2024
Comment from uk.trustpilot.com
Bet Fred Fred is the number 1 bookmaker on the high st . I’ve the greatest experience all my life at 78 . You punters must realise if you play machines or slots in ladbrokes corals paddy power boyles sports w hill Jarvis bg bet and a few more you are welcome with open arms as overall you will lose trust me . On the other hand if you back horses stay away sir you can have sp only . Bet Fred is no one on the high street no one is better . Enjoy Fred’s horse dog football and many more pushes throughout the day 7 days a week . Good luck Fred and keep up your great shop business dk
Bet Fred Fred is the number 1 bookmaker on the high st . I’ve the greatest experience all my life at 78 . You punters must realise if you play machines or slots in ladbrokes corals paddy power boyles sports w hill Jarvis bg bet and a few more you are welcome with open arms as overall you will lose trust me . On the other hand if you back horses stay away sir you can have sp only . Bet Fred is no one on the high street no one is better . Enjoy Fred’s horse dog football and many more pushes throughout the day 7 days a week . Good luck Fred and keep up your great shop business dk