Betfred PLAYER REVIEWS(3322)
Ian Weller
01 March 2024
Comment from uk.trustpilot.com
App keeps on logging me out say inactive when playing slots. More free bets or even free bets on a percentage of what you spend
Kurt Armtzen
01 March 2024
Comment from uk.trustpilot.com
2 weeks ago, you shut down for maintenance to make our experience better. Couldn't have been worce!! Still can't log in. Now going through a reputable sports Book!
Cathy Rawlinson
29 February 2024
Comment from uk.trustpilot.com
Betfred has welcomed me as a new customer and I am delighted with the service and information given especially on gambling sensibility. 5*
Jay Mac
29 February 2024
Comment from uk.trustpilot.com
Getting them to pay out is harder than getting blood out of a stone. I don't bet much but I did win online on The Grand National. It took 5 weeks to get them to pay. Firstly they say they have problems paying back onto my card (no other company has a problem). Replies to thier email address just bounce. Tried the online chat, that took 30 mins and they don't read the messsgaes. All that effort over £65.Why the delays? simple business, you're more likely to gamble your winnings away with every hurdle they put in front of you.They then got this review pulled (I didn't respond in time)They shouldn't be allowed to trade imho.
Ian anderson
29 February 2024
Comment from uk.trustpilot.com
You give a very good service and I find it very helpful to the customer
Eva Lina
29 February 2024
Comment from uk.trustpilot.com
Shady, £20 disappeared. I tried to withdraw,then they sent me an email asking for my bank account no to transfer the money because apparently Wise bank didn’t work automatically,so I sent and couple of days later got an email saying that my balance is £0.00 and they will keep my bank details for the future. Well,£20 is nothing so I won’t chase it,but whoever is depositing bigger amounts and trying to withdraw- be careful. Also to add,it’s really not the best platform to play,I suggest trying something else where pay rate is much higher:)
Oshin
28 February 2024
Comment from uk.trustpilot.com
Good but I would say give some bonus or something to your customers who loose a lot of money
Carole
28 February 2024
Comment from uk.trustpilot.com
I only just joined and am loving all the games to play and a little bit of winnings as well
Rafal
27 February 2024
Comment from uk.trustpilot.com
I can’t watch horse races because I bet more than 2 hours before race start. It’s a nonsense and I’m disappointed. William hill or Ladbrokes don’t have this stupid rules
Sam
27 February 2024
Comment from uk.trustpilot.com
You offered a bonus of free spins for staking £10 on slots. When you go to claim your free spins turns out theyve created a separate category of other slots that you need to play. A total and utter scam. Adrienne was vile in the live chat too. disgraceful. Complete scam i expect almost every single person falls for. 0 trust in this site stay well away.
lee jenkinson
26 February 2024
Comment from uk.trustpilot.com
Tried several times to change me deposit limit to no avail, shame as i do enjoy this site
Charlie
26 February 2024
Comment from uk.trustpilot.com
Stopped playing this site due to it taking hundreds each time. Decided to play again.. currently on my 12th game solitaire... surprise not 1 single completed game. Last week hundreds on fluffy fav not 1 single bonus.. absolute shocking scam site!!! Needs reviewing by the gambling commision. I will be making a complaint.
Steven Weir
26 February 2024
Comment from uk.trustpilot.com
What a absolutely crafty and dishonest site this is..... I chose the welcome offer of the 50 free spins at 20p.. after depositing and spending the £10., what was required.... I'm a member of 6 other gaming sites and with in 3-6 minutes I get a email verifying my account.... I did everything correctly and I got a pop up saying what spins I wanted 50 at 20p 100 at 10p or 150 at 5p.. I chose 50p.... I tried to message betfred and was waiting 20 minutes and still no one answered me..... then betfred locked me out of my account....and said to call the customer support.... no answer.... got a email off them asking me for my documents I've sent them.. got another email asking for them again.... like I said I'm a member of several other sites and never had a problem.... it's just a big excuse and there way out not to honour their offer.... Absolute Joke!!! Won't get a another penny of me, I hope it was worth it.. for a tenner!!!
Thornhill
26 February 2024
Comment from uk.trustpilot.com
The App is fairly simple but very slow.Unfortunately having been a Bet365 customer for several years needs loads of improvements.When placing a bet the App takes sometime.I have noticed once you place a bet you are not able to withdraw any money.That needs some sort of fixing.As a customer it’s my money and I should have this option.
James
26 February 2024
Comment from uk.trustpilot.com
Nice offers on football accas and horse racing
Anthony
26 February 2024
Comment from uk.trustpilot.com
Live Casino is excellent,'Roulette Millionaire'is a great little game for a bit of fun an all round decent betting app.
Turgay
25 February 2024
Comment from uk.trustpilot.com
I have tried on a dozen occasions to have Live chat, waiting a long time at the end I switched off. Your promotions are not clear.
Linda Greenslade
25 February 2024
Comment from uk.trustpilot.com
Used to be fun to play the slots but not any more. Just put £40 in and the highest return was £1.46. Don't even get a run for my money. Deposits are greedily gobbled up. I play every now and again hoping that someone has 'turned back the screw' to make the slots how they used to be.
Iain Booth
25 February 2024
Comment from uk.trustpilot.com
The live chat advisor are so impatient it's unbelievable. They hardly give you 2 minutes and they close the chat. Poor poor customer service.
Lorna
25 February 2024
Comment from uk.trustpilot.com
Betfred welcomes new applicants and supports them from the start x
Howard
25 February 2024
Comment from uk.trustpilot.com
Betfred are a load of scammers and 1 star is too many! So last year I was playing a casino game and got a bonus round and within the bonus round I got up to £2250 then suddenly the game froze so I had to log out then back in and surprise surprise that money was nowhere to be seen. Betfred claimed they could not find this on the system so no way of retrieving this money! I should have learned my lesson then!Most recently, without notice they blocked by account but a quick phone conversation with their ‘compliance’ team was enough to unfreeze my account with no request for documentation. 2 days later I made a small deposit and was starting to win some of my money back, but of course Betfred does not want you winning, so once again they froze my account without notice. This time they wanted evidence my funds were legitimate so I gave them payslips, P60, work bonus letters, etc etc that they asked for in dribs and drabs and going back further and further. Then started asking for inheritance letter, shares etc, clearly wanted to keep asking until there was something I didn’t have, so they could keep my account frozen. They want you to keep depositing but if you start to win they don’t like it! Scammers - stay well clear of Betfred!! Howiej1984
Manuella
24 February 2024
Comment from uk.trustpilot.com
Very good choice of games good promotions and lots of variety
Helen Bridgland
24 February 2024
Comment from uk.trustpilot.com
The games the free spins how quick you pay out and how little you have to bet and so much to choose from
Sean
23 February 2024
Comment from uk.trustpilot.com
I won money on roulette it's my birthday on Sunday and my winnings means I can afford to pay off some bills and get myself a nice dinner and a few drinks thank you Betfred brilliant site
James Allan
23 February 2024
Comment from uk.trustpilot.com
Opens account last night. Deposited 130 using my own PayPal. The final 20 quid deposit didn't show up on bedfred account, asked customer service to look into it. Gave the. Transaction numbers ect. Screenshot ect.Account suspended within 2 hours.Reason being. 3rd party account???,What 3rd party.I opened the account i used my only PayPal. That's it.FULL OF S%(_TSCAMMERS
Chloe Fell
23 February 2024
Comment from uk.trustpilot.com
I used to enjoy Betfred! However, now its very strange.. past few weeks have been horrendous bonus features non existent.. if I'm lucky to get one the returns are insulting 50p stake £1.35 bonus return. Also my games crash a lot and lag me out. I take regular time outs and have a set spending limit on my account it's like I'm being penalised by being sensible???
Sam
22 February 2024
Comment from uk.trustpilot.com
Bet Fred have frozen my wifes account because she used my debit card to deposit. I have contacted them and they are saying that she is not entitled to the money and saying it is locked in the account. The customer service advisor offered no support whatsoever. Live chat doesn’t work as you get passed the bot and then no advisor joins.Happy to take the money deposited but not so happy to return it. Always on their terms. Pay us the money you owe!
STEVEN
22 February 2024
Comment from uk.trustpilot.com
Speaking to actually people as oppose to robots, I have nothing but trouble with other firm, but betfred have got it right because of the respect they show you with any problems you may have, hopefully they can keep me as a customer for many years.
Annmarie Adamson
22 February 2024
Comment from uk.trustpilot.com
Play 10 pound a day to have guaranteed win next day over 70 put in my total over 7 different days of money wins is 2.29 todays return was 2p avoid the con at all costs it’s a complete money maker for FAT FRED and now all of a sudden paying out can take upto 48 hrs lol when it only taken about 4 awful my partner drew out at 1.21am and is still waiting it’s now 26 hours I drew out at 3.37am on same night and been paid out in 4 hours they obviously just randomly choose who they paying out and when It’s just the same old responses to all the low ratings it’s not personal it’s just robotic also Vegas Hill virgin I could go on give you free promotions FAT FRED gives away nothing without you paying in and that’s FACT isn’t it FAT FRED
Nicola
20 February 2024
Comment from uk.trustpilot.com
The website lay out is better than the app, disappointed I've opt in to spend 10 on spins get free spins I've spent more than 10 in one week and havnt had anything free
Thomas
20 February 2024
Comment from uk.trustpilot.com
I have one complaint other than that I’m satisfied, when I opened account, placed 1st bet £10 it was accepted using my bank card, but I was refused promotion offers, because I never had the ID asked for,,, but I could have used anyone’s bank card for the bet, why wasn’t I asked for photo of me holding my own bankcard,, but you accept a poxy utilities bill,,,as ID for initial promotional gift,,,I,d be surprised if you haven’t had this query before👌
Alan Franks
20 February 2024
Comment from uk.trustpilot.com
Instant check of best placed, easy placement of bets, good odds offered.
Leanne chapple
20 February 2024
Comment from uk.trustpilot.com
Fab gaming, kept me entertained for a good while and actually had some good wins. 👍🏻
Mrs Hewer
20 February 2024
Comment from uk.trustpilot.com
Easy to use site- Fun games, great rewards and quick payout
Claire
19 February 2024
Comment from uk.trustpilot.com
A very honest review.Absolutely shocking. Customer service is non-existent. They have absolutely no loyalty to their customers. A fine example of Vampires of the gambling world.I would honestly recommend not giving them a penny! Theirs plenty of decent ones.
Wayne
19 February 2024
Comment from uk.trustpilot.com
Had a 7 team accumulator that if succesful would have paid in excess of £600. At 4.33pm 6 out of the 7 teams were winning and the other game was 0-0 so was attempting to cash out but the function was unavailable (it had been available earlier in the daywhen the cash out figure was £32). Attempted Live Chat no answer so left that. Emailed with a screenshot of the bet requesting for someone to look at it ASAP as I wanted to cashout. Received a reply a day later that "Betfred cannot guarantee that Cashout will always be available" what a scam closing account after only joining the previous week. Avoid!
GAIL BIBBY
19 February 2024
Comment from uk.trustpilot.com
Constantly adding new games - reliable- fun
James Turner
19 February 2024
Comment from uk.trustpilot.com
Easy and simple to open the account, well explained.
Paulette Robinson
19 February 2024
Comment from uk.trustpilot.com
I really enjoy playing on Betfred, have won on the slots a few times, just need to stay in control of your finances and it will be fun.
David Mason
19 February 2024
Comment from uk.trustpilot.com
I just want to say massive thank you on my cruise win amazing 👌😎
LEE MURPHY
17 February 2024
Comment from uk.trustpilot.com
Goodbye betfred I'll bet with another company from now was unable to access my account for days due to a so called website upgrade then give me 20 free spins on fishing frenzy via message which never worked either.
Danut Saba
17 February 2024
Comment from uk.trustpilot.com
don't play, they are thieves, they just take your money and don't pay anything back. when betting, they don't give you cash out so you can withdraw earlier, I put in a lot of money and I never win anything at the casino. they are the worst company, don't play here anymore
James
17 February 2024
Comment from uk.trustpilot.com
Cannot reach anyone in customer services despite trying over 50 times. They say live chat is always available nobody ever answers but the BOT who said they will put me through to someone. I'm going to the financial ombudsman
customer
16 February 2024
Comment from uk.trustpilot.com
Firstly, I am a gambler. I was on a winning streak of earning over 8k. Without any warning, the company cancelled my account and stated this was due to their Safer Gambling policy. However, when I was on a losing streak and losing money to me, not once they referenced me to safer gambling or cancellation of my account. I called them up to ask why is this cancelled and they just said because of the amount, despite historically not doing so. Joke of a company. Here to take your money but when winning won't pay up. Avoid.
Eddie T J Naylor
16 February 2024
Comment from uk.trustpilot.com
Sent me an email saying spend 30 pounds get 10 free spins at a value of 10p who makes up these promos and thinks this is good it is outrageous.
Mcquade Anthony
16 February 2024
Comment from uk.trustpilot.com
Is this one of the worst betting companies in the uk? They say they have installed new IT systems but of obviously they did not consult the people who would make it work right —The LOCAL KINDERGARTEN. The 3 year olds are more likely to sort this company out than the present managers. I feel sorry for Mr Done having built up such a good business having to put up with this shower of imbeciles
Martin Smith
15 February 2024
Comment from uk.trustpilot.com
Having put a line on last night I was then unable to watch the race without £1 in my account or having placed a bet within the last two hours. This forces me to watch on another bookmakers account and there’s the possibility of betting there to save the hassle.
John Kuzmicz
14 February 2024
Comment from uk.trustpilot.com
Unable to access my account website being upgraded?. Started 12th feb at 23.00hrs, still down 14th feb 9.00am.When will the upgrade be completed??.Poor show Brtfred.
Josh
14 February 2024
Comment from uk.trustpilot.com
I had an email from Betfred explaining that the website would be down from 11pm on the 12th February to carry out an upgrade to the website.... Roll on 48 hours and the website still isn't accessible. I completed a promotion of wager £10 get mystery free spins, and now I'm assuming that they won't be available when I finally get to login again. If the update is causing issues, then the website should have reverted back and then investigate the issues separately whilst allowing customers to access their funds.
Stephen
02 March 2024
Comment from uk.trustpilot.com
Betfred is closer to where i live but i should of gone boylesports, fred needs to grow a pair and give best price all meetings not just half in day and no best price till 12 on evening racing! Boyles give best price 8a.m all meetings, cost me over 200 yesterday so no more betfred its boyles from now on, you wont see any of the 700 i won now so does your poor value really work when you look at the bigger picture???
Betfred is closer to where i live but i should of gone boylesports, fred needs to grow a pair and give best price all meetings not just half in day and no best price till 12 on evening racing! Boyles give best price 8a.m all meetings, cost me over 200 yesterday so no more betfred its boyles from now on, you wont see any of the 700 i won now so does your poor value really work when you look at the bigger picture???