Betfred PLAYER REVIEWS(3322)
Les
13 February 2024
Comment from uk.trustpilot.com
Greyhound coverage poor, tried to change my deposit limit for two days and no response
Joe
13 February 2024
Comment from uk.trustpilot.com
Terrible customer service experience. Their compliance team asked for stacks of information, even though I have had an account with them for some time. After I provided them with everything they wanted, they then asked for 3 months bank statements and personal ID for my wife! My account was not a joint account and she had zero to do with Betfred. Because I was unable to provide that information, they have permanently suspended me, until I provide that information.
Sandiebabe Davis
13 February 2024
Comment from uk.trustpilot.com
I’m still trying to work my way around the site. Am enjoying it so far.
Shaun
13 February 2024
Comment from uk.trustpilot.com
I had a treble on the football games and I had villa to draw with Man utd and all game no cash out was available so I don't think i will Keep betting with Betfred
Shaun
12 February 2024
Comment from uk.trustpilot.com
Easy yo use them site, & enjoyed playing yhe games .
Jenny
12 February 2024
Comment from uk.trustpilot.com
Well managed & care for all customers
natta one
11 February 2024
Comment from uk.trustpilot.com
Do not play I have played 540 and not even won anything at all played 140 only won 5 and the 10 really not worth it all sites are the same please don't waste your money
Maria
11 February 2024
Comment from uk.trustpilot.com
Don’t like how it tells you to opt in to receive free spins but then none of the games work.
Allison Asbury
11 February 2024
Comment from uk.trustpilot.com
Still the same old garbage deposit and win NOTHING this site needs looking into take take take and still same ppl winning 3 lines 4 lines and 5 lines. Nothing but a scam with bots
Emily
11 February 2024
Comment from uk.trustpilot.com
Complete waste of time of a company. Decide to close your account with no given reason or written communication after winning a few bets. If it wasn’t for me contacting them chasing they wouldn’t even contact you. Still on going case for the past 4 weeks to get my money and all of a sudden they have a security team who will contact or should I say been contacting for the past 3 weeks and still yet no contact!! Avoid this company at all costs!!! THEY DO NOT HONOUR YOUR BETS OR PAYOUTS!!!!
David Kay
10 February 2024
Comment from uk.trustpilot.com
Couldn’t access my account 2 days account because they were working on the site yet again during mid-week, mid-afternoon UK horse racing! The log in feature then was’t working when I went back on 2 days later. I finally managed to log in, more by luck than design. The appearance of the site has changed significantly and my bet was taken before I had actually confirmed it. No doubt an intentional ploy in “upgrading” the site. Each part of a stakes about, doubles and treble bet is now subject to a minimum stake of 50p, not just the combined bet as a whole. This has changed with the site upgrade. Added to all this, Betfred is the slowest by far in calculating and crediting winning bets. All in all, a very poor experience and getting worse, not better. I would not use them but for the fact they are the only online bookie to take stakes about bets.
MRTERRYBAILEY
10 February 2024
Comment from uk.trustpilot.com
The site is simple and easy to navigate, the withdraw times is spot on. It's the only site I use.
Enock Banda
10 February 2024
Comment from uk.trustpilot.com
I love this website now when l such it l found that it unavailable in Zambia please do something like bet365 did.
Kobiz Beatz
09 February 2024
Comment from uk.trustpilot.com
Of course i had beginer luck and I withdraw in first days three little wins like 40 40 and 137 pounds and After this every game drain me to zero or give me back last deposit and then dead spin after dead spin. Its horrible. I don't want play here anymore. It's peace me off every time. They are exatly like nearly every casino. Give You win, make You addicted and then start stilling money without any fun. I can make deposit of 10 and win scatter on first spin, i win max 10 and then dead spin, dead spin, dead spin. I hit my record of worst scatter won. On 20p spins won in scatter 2p. YES. £0.02. AVOID. Cant belive this is the famous BETFRED. 🤯🤯🤯🤯🤯🤯🤯
Ian Marshall
09 February 2024
Comment from uk.trustpilot.com
You take in excess of 30 mins to respond to online chat you take longer to respond to emails my free spins which I have earned through staking have popped up ready to use but won't work saying insufficient funds this app/site needs alot of work
Water123
09 February 2024
Comment from uk.trustpilot.com
Terrible company I’ve been advised they can close an account permanently anytime they wish and once this is done you will never have access to the account again or be allowed to withdraw any funds you have either won or paid in. Betfred are holding my winnings and deposits and I will never get them back.Be aware and read all the terms as they cover this in the terms and say the have the right to do it.RIP OFF
Roy More Cake Taylormade-raver
09 February 2024
Comment from uk.trustpilot.com
Betfred are scammers.. if they're not then their technology is a disgrace.. Signed up for free 150 spins when deposting 10 and playing 10 pounds on games. Said free spins will be added in 48 hours well its a week later and no such spins have appeared. The live chat is not even chaired.. theres never any response. I tried 3 times Have emailed and still no proper response. Absolute joke of a company..steer clear and dont trust introductory offers. I'm now getting on to trading standards to report the fake advertising..
Lucy Keena
09 February 2024
Comment from uk.trustpilot.com
They have a good selection of games, they have rewarding promos that make you feel good and that ur part of something and withdrawal was no fuss and super quick
shane maltby
08 February 2024
Comment from uk.trustpilot.com
You online thieves all games are firmly on the Rob honestly if I could give you less I would I have played online with you for a year and I have never felt so ripped offLol they can't see if you've logged on or off so if a game carries on whilst you logged off they claim its u lol
Johny
08 February 2024
Comment from uk.trustpilot.com
When I sined up it said if I play £10 I would get 200 free spins I don’t get it also thear are games that ant on it like bonanza im still seeing haw its going with the app
John
08 February 2024
Comment from uk.trustpilot.com
40 minute wait for live chat. I turned my head my for 2 minutes and the operator terminated my chat due to inactivity. I waited again for live chat, this time for 1 hour and 15 minutes without being answered at all. Very poor customer service.
Unlimited Cool
07 February 2024
Comment from uk.trustpilot.com
You follow the footsteps of Ladbrokes , Coral and other ! Why did you excluded the SIS virtual races from your platform??Your own virtual races wil never be as popular as Portman Park and Sprintvalley
Joanne Ahmun
06 February 2024
Comment from uk.trustpilot.com
What an incredibly decent and responsible operator.If you want to see a company who actually tries to do safety to problem gamblers this is the one If others followed the lead the country would not suffer such nightmares with the gambling addictions
Bako Botond Levente
06 February 2024
Comment from uk.trustpilot.com
You can play for hours on slots and you won't receive a bonus game, or if you receive one, the payout is ridiculously low. Legal stealing.
Saffron
06 February 2024
Comment from uk.trustpilot.com
Your very quick to take my money as soon as I make a withdrawal you close my account I've sent you the info required and haven't even had a reply unable to speak to someone on live chat. Embarrassing customer service..
Kirsten Melissa Sangan
06 February 2024
Comment from uk.trustpilot.com
Almost 2 weeks since I withdrew money, it hasn’t landed in my account. I’ve tried to make contact via live chat and it isn’t connecting me to the operator. I’m so unhappy! Not paying out someone’s money is theft! Will never use this site ever again
customer
06 February 2024
Comment from uk.trustpilot.com
Great selection of games great offers on sports bets
Kenneth Reynolds
06 February 2024
Comment from uk.trustpilot.com
Have only just opened this account,so am still finding my way around.Will give a more informed review in a few weeks time.
Ben Higgins
05 February 2024
Comment from uk.trustpilot.com
Staff completely useless , They are like eagles soon as you leave a machine they go over and empty it . There is a cash point outside , when funds are Low and you want to top up you have to wait when you get back for them to finish emptying the machine , I have seen the staff have bets with both shifts to see who gives out the most money . Also saw kids come and play on the machines and when they win staff ask for ID . Won't be long before this shop closes .
customer
05 February 2024
Comment from uk.trustpilot.com
Not winning to much no existing some web they giving big winners
Frances Douglas
04 February 2024
Comment from uk.trustpilot.com
Could be better for the site to do a daily basis reward wheel and more little free spins and a am just trying to get the promo for my bingo and I am not sure what the team is doing for the help But good site
Michael Haughey
03 February 2024
Comment from uk.trustpilot.com
I have tried to contact someone via live chat 3 times regarding not getting any joining bonuses and not been able to speak to anyoneI have been customer for a couple of weeks and place bets on football and horses and i have not recieved any bonuses.
Nicole Billingham
03 February 2024
Comment from uk.trustpilot.com
I do not bet very often, just £10 here and there but all together over time I have spent a fair amount, I only ever play on slots and I never win anything at all. I just feel its not fair game and I wont be spending again now.
Karen Rolinson
02 February 2024
Comment from uk.trustpilot.com
Seems like a scam i opted in for free spins however after meeting the requirements i was prompted to accept offer i did so and got to play around 5 spins before it cut me off the game it said there was a connection error, my connect, ion was not at faut! Then when i went back into the game - Better wilds they were no free spins left, can you please look into this, Have emailed customer services so we will see what the response is, will change rating if issue is resolved
Kathryn
02 February 2024
Comment from uk.trustpilot.com
Awful put fiver on to try slots win nothing on 10p worst ever I tried bingo nothing again not going to deposit again sticking to William hill instead more fun
Dave Shouksmith
02 February 2024
Comment from uk.trustpilot.com
I think the app is fine for betting, however the log in is poor. I have to log in every time I open the app which is frustrating and the fingerprint doesn't work for this app. There is also no way to stay logged in.
Jack Stevens
01 February 2024
Comment from uk.trustpilot.com
This company should be reported to trading standards. False advertising offers. Got through to customer service chat to confirm free bet terms were met and should of been credited in 10 hours. 4 days later being stuck on live chat not getting through to anybody. This isn't the first time my friend done same offer same time and same thing happened. They put offer on and to get it you have to go through hell. That was not what was advertised This is a scam I will be reporting to trading standards with all the evidence I have luckily u had a second phone to record this. This needs to go to watchdog on BBC. Avoid betfred scam
Michael Riley
01 February 2024
Comment from uk.trustpilot.com
BY FAR WORST CUSTOMER SERVICE YOU WILL GET ON A CALL FOR 13 mins cut off called again same only after 21 min my son closed his account so they closed mines also as same name but they find this so difficult to understand Evan after different D.O.B email and yes PASSPORT I.D even there online chat plays games and resets constantly BUILT TO FAIL AND FRUSTRATION MAKES YOU WALK AWAY RESULTS FOR BETFRED
Darren Reynolds
31 January 2024
Comment from uk.trustpilot.com
Absolute terrible service ! They let you open an account and deposit money in my case £100 ! Then after you have done that they restrict your account until you have given them your id and sent photos of your bank card ! This should be known to everyone before you open an account but it’s not at all they take your money then restrict you before you even can use the account ! They take your money then restrict you. I don’t want to send documents as have had problems recently so now they are saying if I don’t then I won’t be able to have my £100 back ! I just want close my account as I’ve opened another one with a company that didn’t work this way. Absolute rip off and stay well clear. If I could give no stars I would.
Brigita Remeikaite
31 January 2024
Comment from uk.trustpilot.com
Customer service useless. No one joining the chat or replying you can wait for hours. Haven’t even received my welcome offer bonus. Tried to even email them.
PHILIP KEYWORTH
31 January 2024
Comment from uk.trustpilot.com
I’ve being betting on the internet with several firms in the past but yours is not to bad as well especially on football prices don’t think you can be beaten on some markets on football
Imperiall
31 January 2024
Comment from uk.trustpilot.com
My balance is going only negative on slot games over £1000 loss I got back £282 on my last game since then I'm only loosing non stop. Example, £1 spins lost £150, bonus game gave me £4 back what a joke...Asked the customer service, they said my balance is just fine and I have the same amount of money what I cashed in/out..so they are lied about that...no compensation or anything, only taking your money no more daily bonus games nothing. Before it was a decent gaming experience now is just a money grinder on slots...worst place to play.
Ry Charlez
31 January 2024
Comment from uk.trustpilot.com
Terrible company especially the customer service staff. They must work at McDonald’s the way they sort the issues out. Wouldn’t recommend
Mustafa
31 January 2024
Comment from uk.trustpilot.com
I love how fast they make the payment process. It’s amazing how money is straight there in your betting account as soon as a bet comes in. I would say only downside to all is not showing more gives online to watch live.
robert lansdown
30 January 2024
Comment from uk.trustpilot.com
hi the app is very good and easy to use first time betting on line its different
Daniel ionel
30 January 2024
Comment from uk.trustpilot.com
You can withdraw money very quickly and safely compared to Betbet which I haven't received a withdrawal for two weeks and asks me to upload by email. Their all kinds of evidence from my bank
Richard
30 January 2024
Comment from uk.trustpilot.com
Does what it says on the tin its a betting app. Pay out could be quicker compared to other similar sites seems a little slow.
Philip
30 January 2024
Comment from uk.trustpilot.com
Thought you only win your money back which isn't the case (only do cheapest spins on slots) actually won more than I put in! Result
Michele “Menny” Mennitto
29 January 2024
Comment from uk.trustpilot.com
Yet another casino that promises a lifetime daily game that never gives anything at all, followed by a message remindthat wagering at least a tenner will guarantee up to 100 spins the following day and you will get 10.So either way they will shaft you.The interface colour scheme resembles a public toilet and the slots are ridiculous just like them.
Kyle Lawley
13 February 2024
Comment from uk.trustpilot.com
I like the large selection of games they have to play nearly £7000 out of pocket though hard to win on slots I will give it afew more tries to see if my luck turns around that’s not likely to happen my gut feeling is telling me I will be back to update and let you know how I get on been with betfred for 3 months now Kyle lawley
I like the large selection of games they have to play nearly £7000 out of pocket though hard to win on slots I will give it afew more tries to see if my luck turns around that’s not likely to happen my gut feeling is telling me I will be back to update and let you know how I get on been with betfred for 3 months now Kyle lawley